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Beef O Bradys


1 Reviews & Complaints

What good is a gift certificate
Posted by Penguin38 on 07/18/2011
SHELBYVILLE, KENTUCKY -- I went into the Beef O Brady's in Shelbyville Ky on 6/28/2011. I had been given a gift certificate from my boss to be used. It was giving to him for a mistake that had happened in Corydon, IN. The restaurant in Shelbyville would not honor the gift certificate. Nowhere on the certificate does it specify where it can or cannot be used. I live over an hour away from Corydon. I work in the restaurant business and if it doesn't specify a specific location we are to use the gift card, certificate, or coupon. Now I am holding a$10 Gift Certificate that is of no use. I did explain that it was for a mistake made and I was still told I couldn't use it. The employees had to call the owner to see if they even could use it. I never saw a manager or was contacted by one. During our visit a man came in and introduced himself to a hostess and said he was the owner. If I was the owner I would have been checking to see if the customer in question was still there and be sure of the certificate. He never came by either. There were people sitting at the bar and they were going in and out of the kitchen area.

I just would like to be able to use this Gift Certificate where I live. I guess you all don't care when a customer complains because you hand out a certificate that is of no use to them.

     
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Posted by Alain on 2011-07-19:
Try contacting Family Sports Concepts, Inc. of Tampa Florida at (813) 226-2333. They run the Beef O Bradys franchise system. You can also go to http://www.beefobradys.com/contact-us.aspx
Posted by Old Food Guy on 2011-07-22:
I'm a little surprised that someone who claims to be in the restaurant business wouldn't understand. Those two franchises are likely owned by different people,why would one be happy to pay for the other's mistake? Also, what kind of cheapskate gives a "gift" given to him to someone else to use? He probably "re-gifts" birthday and Christmas presents too! (Does he give old Chia Pets as Holiday gifts?) Seriously though, the owner in Shelbyville should have taken the certificate and asked the Corydon owner for ten bucks. Everyone would have been happy, and only the Corydon guy would have been out the difference between the food cost of a $10 meal and $10 cash. Beef 'O' Brady's franchisees are usually working owners that have one or two stores, not fat-cat millionaires that own 50 stores. Some of them may not be making much (if any)money in these tough times, so that $10 may be a bigger deal than you think. Just send an email to their corporate website, and it will get handled,I'm sure. You may just have to do a little more work to get your free food!
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