Do Not Use Bekins Moving & Storage out of Pottstown PA
POTTSTOWN, PENNSYLVANIA -- Bekins Complaint
I used Bekins Moving & Storage out of Pottstown PA for an interstate move. To make a very long story short, never never never use this company! They let me down in almost every way possible. I paid for them to pack, store my belongings, and complete the move. The best part of the service was the quote produced in a professional manner. The salesman seemed sincerely concerned about the quality of the service that would be provided. As soon as he had the sale, though, he didn’t care at all about my experience. Even when I emailed him with my concerns based on how the packing went, and later when I emailed him about billing and other issues, he just passed the buck. Never helped me to resolve anything.
The first day two guys came to pack me. I was surprised they didn’t send more people. Seemed like a lot to get done in one day for 2 guys. The packing was one of the worst aspects of the move. So much of my stuff ended up broken, damaged, ruined from the horrible way it was packed. I could give you a list several pages long of everything they wrecked. Clothes (they packed a medium box full of my shoes, boots, purses just thrown in any which way—expensive accessories ruined with being bent and creased), technology (they packed my main computer by putting in on its side on the bottom of a medium box with all the peripherals tossed in on top—this computer never worked once I got it set up even after taking it in and paying to have it fixed—have had to replace it) art (broken glass due to horrible packing) household goods ( a big lamp shade crushed—lots of crushed boxes in my shipment). I wouldn’t even pack a friend’s stuff for free the way I paid these guys to pack my stuff.
The movers were unprofessional. They showed up in street clothes (thought they would be wearing uniforms) that hung under their butts. Spent the day having to look at their underwear-covered butts. They had a loud argument in the parking lot at one point. They did not protect the furniture before putting it on dollies and I have permanent marks on furniture from this. The movers on the delivery end weren’t great either. As soon as they arrived, one of them broke a torchere on the truck and tried to fix it himself without telling me. This lamp has never worked properly since. They tried to give me things off the truck that weren’t mine. They started bringing stuff in without getting me set up with the inventory first. If I hadn’t asked, I don’t think they would have done it.
The office staff of Bekins Moving & Storage of Pottstown made mistake after mistake. Started off by depositing a check that I had gotten advance approval for them to hold for 2 days. Billing errors for the storage every month. Speaking of storage, things that got stored like my dressers which still had the clothes in the drawers had sawdust in all the drawers. It looked like they had been stored in a barn. I had to wash all the clothes and completely clean out all the furniture, dressers, armoires, etc. Just what you want to have to do when you are trying to move in.
I asked many times for the owner of that franchise to contact me. I asked numerous times for his contact info. I never got a response. When I went to Bekins at the corporate level (sent them a detailed letter with what had happened, pictures of all the damage) they were completely unsympathetic. Just kept telling me I should have bought the expensive insurance. I kept telling them I didn’t think I had to pay for insurance to protect me from their services. To me, the extra insurance is in case the storage building burns down or the truck has an accident. I still don’t think a consumer should have to buy expensive insurance so that when the company destroys the goods they have been hired to professionally pack and move the consumer can get paid for it. Corporate Bekins sent me a check for a couple hundred dollars which didn’t cover a fraction of the damage they did.
Do not use Bekins in Pottstown PA. If you have a problem (and you will) they won’t care and won’t help.