Bell Road Toyota

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Rude behavior and poor repair service
Posted by on
PHOENIX, ARIZONA -- When a friend of mine had her 2000 Corolla damaged in an accident, I advised her to have her car repaired at the Toyota dealership because I thought they would do a good job. She took very good care of the car and it ran like a "top" and it only had around 45K miles prior to the accident. I was very much mistaken to recommend this dealership. The dealer fixed the body of the car, but the accident caused motor mount problems which caused the engine to vibrate seriously when engaged. I mean big time vibrations! The dealer rep stated that this was normal for a Toyota corolla that had almost 50K miles and told her to take her car home. He was very rude. We took the car to her home and I examined it and noticed that the front motor mount was bent. We told them to please look at the problem. They did and they fixed the mount that was bent but the engine still vibrated (but not as bad) when in gear. We asked them to please look again to find the vibration problem. They did and they tightened another motor mount but the engine still vibrated when in gear.
We then talked with the "senior" mechanic at the dealership who told us that Toyota Corolla's with around 50K miles always vibrate because the motor mounts go bad from normal use. When I told him that not all toyota corolla vibrate like this after about 45K miles, he told us they would not listen to us any more and to leave their lot. Again, they were very rude.
I do not believe them for one minute. All Toyota Corolla's do not have motor mount issues after 50K miles - that is silly and not based upon facts from Toyota. Their attitude from the beginning of discussions was "there is no problem" and they were rude to us.
I believe Toyota Corollas are good cars and that this dealership, for whatever reasons, would not acknowledge the motor mount problem and fix my friends car. This is a classic case of poor service.
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User Replies:
TXRoadTrip on 02/24/2005:
Call Toyota and let them know.
Slimjim on 02/24/2005:
There are some outstanding places in Fredericksburg you can trust. Safford Dodge for service, see John, and Southern for body repairs, see Olaf.
TXRoadTrip on 02/25/2005:
Complain to the also.
Toyota cares and takes complaints seriosly - call them.
TXRoadTrip on 02/25/2005:
Sorry seriously.
scorpiohead on 02/25/2005:
I'm not a big fan of Toyota's but cars never run the same after front end damage
SurgeDiesel on 08/10/2007:
I've had problems with Bell Road Toyota, Service reps are rude, and they don't always perform the repairs that are asked of them. One time I took my Tacoma in, I had a broken window lever on the passengers side. ( little window in the extra cab area ) They claimed that the driver's side was also brocken, and they fixed that one. First of all, I didn't ask them to even look at the driver's side. Second, They said that they would order the other and to come in in a couple weeks and they would fix the passenger's side. When I returned two or three weeks later they claimed that they never told me to come back. I went home and looked at my receipt, sure enough on the work order form, it shows that the window to be repaired was the passenger side. I decided to go to Larry Miller Toyota to have them do the work.
stickbogart on 05/08/2008:
I worked at bell Road toyota, Trust me I would not give then FREE WATER if their building was burning down. my name is Stick Bogart and I now am a consumer Advocate on If you want to read what others think, feel and say about Bell Road Toyota, Go to and do a free search on Bell Road Toyota. Look for the Rip Off report on Brian cahihan, An American vet that killed himself on Bell Road Toyot's parking lot. I Feel, Bell Road Toyota is a RIP OFF!. yes my name is Stick Bogart! here below is a google on my name. You will find that I am a Car buyer's Advocate.

peep the below.

Please understand that I don't sell anything, I just give away free helpful info to car buyers. call it my hobby.

want to see me in action? TV 12 here in Phoenix asked me if I would come down to their TV Station and help them with a story about scams in the auto industry, Click the below URL and turn your sound up.

next, go to this next URL and scroll down to the video clip called "Bogart shows how form can be altered" and one called "Bogart on due bill/we owe"

Here I am once again. A different TV station

berniej61 on 07/12/2008:
my husband was treated rudely when he questioned the increase in the monthly payments that we were promised this man named Bob told my husband if he did not like it he could bring the car back. That is what we did and now we have been fighting to get our down payment back they said they would mail us a check in a week or so it took them less than 48 hours to cash the check. My husband is so mad that he said he will be buried in his 1999 blazer he is never buying a new car.
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Bell Road Toyota is Sneaky!
Posted by on
PHOENIX, ARIZONA -- In Dec. 2006 I purchased a used vehicle from Bell Road Toyota. I've had several problems with the vehicle and had it in the shop 4 times already in just 4 months. Right before I was about to take the vehicle into the shop for the 5th time I found an Enterprise Rent a Car self insured card in my glove box. The fact that this vehicle was previously a rental car was not disclosed to me. Had I known this I would not have purchased the vehicle. I contacted Bell Road Toyota and spoke with both sales managers, Debbie Weiss and Micheal. They told me they gave me a carfax report that stated the car was a rental and that I had initialed it. This is FALSE! I read each and every paper before signing and was NEVER given a carfax stating the vehicle was a rental. Nor was I even told this information. I asked Debbie if she had seen this paper and she said no. I then spoke to the owner of the company and he also said they have a carfax report showing the car was a rental that I initialed. I told him that was not possible. I also asked him why I didn't have a copy since I had been given a copy of each paper that I signed. He said it is not their policy to give me a copy of that! Well no wonder since I didn't ever even see this supposed carfax report!!!!

I didn't even know car dealerships sold rental cars. Rental cars are driven by many different people with many different driving habits and the people driving a rental car may not treat it as if it were their own, they have no sense of ownership.

I want people to be aware that Bell Road Toyota will not tell you the vehicle was a rental (which is important to know). Be sure to ask and spend the $20 to run a VIN# report to check the prior owner of a vehicle. If you want to buy a rental car you can go directly to Enterprise and get a great deal.
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poppapia on 04/20/2007:
I'm not aware of any law or regulation that states a car dealer must disclose if a vehicle was previously a rental. This is no different than buying a used vehicle and not being told who the previous owner was. You did have an opportunity before purchasing the vehicle to have it checked out by an independent mechanic, but you don't say if this was done.
Pomona Guy on 04/20/2007:
In the state of California, dealers may not sell fomer rental cars without disclosure. I do not know what the laws are in Arizona, but you may want to check them out.
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