Over 2 years of run-around
ALLEN PARK, MICHIGAN -- My problem with Belle Tire began over two years ago. I purchased my Kelly-Springfield tires from Belle Tire store #63 (White Lake) in September 2007. I have gone to considerable expense, inconvenience and aggravation (over $700) to replace many parts on my vehicle that did NOT need repair or replacement at the recommendation of Belle Tire employees. Throughout my experience with the company, it became increasingly apparent their diagnosis was to avoid replacing their tires and/or to avoid honoring the warranty that was purchased with the tires. Each subsequent repair provided no relief of the problem I have experienced since November of 2007; a considerable “radial pull”. At this point, it is my opinion, as well as the professional opinion of multiple outside documented sources, INCLUDING the manufacturer (Kelly Goodyear), that these tires are indeed defective. That being the case Belle Tire's position of pro-rating the replacement cost is absolutely ridiculous; these tires have been bad since the beginning of their service life! Their position basically amounts to paying twice for the same product. Even with almost 30 pages of documentation to support my position, the stores, the regional managers, and even the corporate offices say the only thing they can do is pro-rate my tires. This is absolutely terrible customer service!!! With the winter driving season forcefully upon us here in Metro Detroit, I am concerned and uncomfortable with tires that perform so poorly as well as create severe problems with the proper steering/driving capabilities of my vehicle. At this time, I'm concerned not only for my own safety, but for that of any other driver on the road should these tires fail. Some of my best friends are in upper management and responsible for employee training programs. This story will be told over and over to hundreds of individuals to make an example of exactly how NOT to provide customer service in ANY industry.