19601 LIVONIA, MI, MICHIGAN -- In Feb 2009, I hit one of Michigan's lovely pot holes and yes, immediately had a flat tire on the right front. I took the car to Belle Tire, Livonia (Middlebelt Road) and they advised me that actually both front right tires had been impacted. They didn't have my original tires, Michelin's in stock so they recommended Goodyear Assurance. Put two tires on walked out $500 poorer. September 2009, I decided it was time to replace the 2 other tires and went back to Belle Tire, Livonia, again another $500 poorer, but thinking hey, I have another 50K of tires on my car, felt OK. I was surprised in November, when my drivers side tire went flat, gee, had a bulge in it.
Took it back to Belle Tire, showed warranty papers, blah, blah, and yes, even under warranty they charged me $96.
Jan 2010, car is shaking, vibrating, all the crap associated with balancing and alignment. Took my car this time to the deal, surprise, needed balancing in the worst way and again, there was a leak in one of the tires. My dealership did the leak fix for free, umm... and charged me 1/2 of what they usually do for a balance. April 2010, Car is vibrating, gas mileage ridiculous. Take it to a friend, who looks and says, umm, both front tires (the new ones -from Sept) have serious bulges and I don't know how you even drove here! Very dangerous situation.
So, now, I won't deal with Belle Tire, because they are not standing by the tires they sell, they wanted another $65 to fix the one and about $90 to fix the other. NEVER AGAIN - I hate these tires, but for now, I went direct to Goodyear and purchased the tire I needed directly from them. It cost me $200, but believe me, I'd rather deal with that then the stupidity and lack of customer service at Belle Tire. I probably wouldn't recommend Goodyear Assurance either, if I had an extra $1000, I'd go back to my original tires, Michelin's' -that were GREAT!.
ALLEN PARK, MICHIGAN -- My problem with Belle Tire began over two years ago. I purchased my Kelly-Springfield tires from Belle Tire store #63 (White Lake) in September 2007. I have gone to considerable expense, inconvenience and aggravation (over $700) to replace many parts on my vehicle that did NOT need repair or replacement at the recommendation of Belle Tire employees. Throughout my experience with the company, it became increasingly apparent their diagnosis was to avoid replacing their tires and/or to avoid honoring the warranty that was purchased with the tires.
Each subsequent repair provided no relief of the problem I have experienced since November of 2007; a considerable “radial pull”. At this point, it is my opinion, as well as the professional opinion of multiple outside documented sources, INCLUDING the manufacturer (Kelly Goodyear), that these tires are indeed defective. That being the case Belle Tire's position of pro-rating the replacement cost is absolutely ridiculous; these tires have been bad since the beginning of their service life! Their position basically amounts to paying twice for the same product.
Even with almost 30 pages of documentation to support my position, the stores, the regional managers, and even the corporate offices say the only thing they can do is pro-rate my tires. This is absolutely terrible customer service!!! With the winter driving season forcefully upon us here in Metro Detroit, I am concerned and uncomfortable with tires that perform so poorly as well as create severe problems with the proper steering/driving capabilities of my vehicle.
At this time, I'm concerned not only for my own safety, but for that of any other driver on the road should these tires fail. Some of my best friends are in upper management and responsible for employee training programs. This story will be told over and over to hundreds of individuals to make an example of exactly how NOT to provide customer service in ANY industry.
ANYWHERE, MICHIGAN -- I have been a customer at Belle Tire for over 20 years, I see what they do for consumers and how much they care. I have seen it personally where the employee's go over and above without any pat on the backs. Example, it was a couple years ago I was waiting to get my car fix, they stayed after closing hours to get it done for me, while I was waiting a family came pulling on the door because they had a flat tire, it was the weekend and nobody else was open. The guy let them in opened a bay door, pulled their car in and fixed their tire.
All this time I was thinking to myself, "wow, that is pretty amazing" but the worst part of the whole thing is, when done the family didn't say thanks or nothing!!! Even when the salesman didn't charge them a cent!! The family was thinking it was his job or something, no gratitude whatsoever!! I felt so bad for the employee's that I returned the following Monday with donuts, I wanted them to know that I do appreciate them and not all people are selfish and rude like the family they "saved". Thank you Belle Tire.
MT PLEASANT, MICHIGAN -- Hit a piece of steel on I-75 and took out a rear tire on my 2013 Honda Accord. Stopped in Mt. Pleasant and purchased 4 new tires - stayed in Mt. Pleasant that night. Driving home (Petoskey, MI) noticed a significant vibration of the freeway. I stopped and checked the lug nuts it was so bad - thought I might have a loose wheel. When I bought the tires I waited my turn. Took the car back the 140 miles the following Saturday to have the balance checked (which I have NEVER had to do before, and at 59 I have purchased over 20 sets of tires). Was told they were busy and I'd have a 2 - 3 hour wait before they could get to me.
Free lifetime rotation and balance? Also have tires from Belle on my F-350. Stopped in TC one day to have tires rotated and they told me hours and hours before they could get to it. Belle Tire has a very poor customer relations policy.
HASLETT, MICHIGAN -- Needed rear tires on '06 GTO with custom wheels. Wash car regularly and no scratches on rear wheels before taking to Belle Tire for new tires. After when washing car, noticed several scratches on rear wheels. Manager stated not sure if they did it. Told him no scratches before but after getting new tires they appeared. He agreed to have wheels fixed. If anyone has custom wheels, go to value tire, they have a special machine to install tires on custom wheels. (found this out after the fact). They do various car clubs tires. Belle Tire has lost my business.
DEARBORN, MI -- Contacted Belle tire in Dearborn to get a quote on 2 new tires for my F150 4x4, after receiving a better price than everyone else, I chose them. What a mistake, went to their location and ended up dealing with their manager Ash, thinking I was all good. He comes out and tells me I need 4 new tires due to a 3/32" difference in tread and that I could possibly have issues and sue over transmission problems, which I could understand on an all-wheel-drive vehicle, but not a 4x4 where you have the option to turn off the system.
They give you the best price to get you in the door and then GOUGE your pocketbook. When contacting HQ, they informed me this WAS indeed a policy, lol, Why are customers not told this when quoted over the phone?? And they still wanted to sell me tires. Businesses like this is why our economy sucks!!!
MADISON HEIGHTS, MICHIGAN -- My second time visiting this store for tires and alignment. They are friendly and fast, my car sat home all weekend after I visited the store Friday... walk out near the car to take trash out and notice some of the lug nuts (5 out of the 20)way off of the studs (literally on the last thread)... I'm 2 weeks away from making a 1,600 mile round trip to Mississippi and don't think I have to be going over their work like this after I pay them to do it properly.
If I didn't notice this and had a wheel fall off on the freeway potentially causing a major accident, they would have quite a lawsuit on their hands. So if you are going to visit a tire shop, make sure your wheels are on all the way after leaving....you could be in for a surprise that you definitely don't want to happen.
CLINTON TOWNSHIP, MICHIGAN -- My stepson brought a car in to get new tires. When removing the tires the mechanic broke a stud for the lug nut. The mechanic pulled the caliper and tried to get the stud out. He was unable.to. When he put it back together he put a brake pad on backwards. When the car got back home the car was growling when the brakes were applied. The backward brake pad wound up chewing up the rotor. I wound up replacing the front pads, rotors, and I knocked the broken stud out. Belle Tire took no [responsibility]. I would up eating the cost of the rotors and brake pads. Would I go back no. A letter to Allen ** did no good.
REDFORD/DETROIT, MICHIGAN -- We took our SUV in their to have the windshield repaired or so we thought... We get a call that the ball bearing and other front end work needed to be done for $600.00. I did not authorize the work. We have a warranty through a dealership and they agreed to pay for part of it. We paid our deductible and an extra 90.00. The dealership is supposed to pay the rest. The dealership did not pay them on Monday and told them they will get their payment on Thursday. Belle Tire agreed to this arrangement. My daughter received a phone call this afternoon (WED) where they were very rude and said they were filing a police report on her for non-payment.
She called me very upset. I spoke with the dealership again. I called Belle Tire and told them they are getting their payment tomorrow and quit threatening teenagers with police reports. It's not her fault the dealership did not pay them yet. This would have NEVER happened if they would have checked with me to do the repairs in the first place and did things the honest way instead of doing unauthorized repairs and demanding payment!!!
TROY, MICHIGAN -- Belle Tire does NOT return tires when you purchase winter tires unless you specifically ask. My daughter took her all seasons to Belle Tire to replace the winter tires which were one-year-old. They replaced them but did not return the near new winter tires and she did not know enough to ask for them. This year I bought 4 new winter tires and they did not return the all seasons until I demanded them. They claim the throw them out.
I suspect that employees have access to them and sell them on a secondary market. The manager denies this and says it is not their policy to ask if a customer wants the tires returned. Why wouldn't I want then returned when I'm just switching summer and winter tires!!! Belle Tire: change your policy!!!