CLINTON TOWNSHIP, MICHIGAN -- My stepson brought a car in to get new tires. When removing the tires the mechanic broke a stud for the lug nut. The mechanic pulled the caliper and tried to get the stud out. He was unable to. When he put it back together he put a brake pad on backwards. When the car got back home the car was growling when the brakes were applied. The backward brake pad wound up chewing up the rotor. I wound up replacing the front pads, rotors, and I knocked the broken stud out. Belle Tire took no [responsibility]. I wound up eating the cost of the rotors and brake pads. Would I go back no. A letter to Allen ** did no good.
CANTON, MICHIGAN -- I am writing in regards to a recent experience with Belle Tire. Let me say I have been a faithful and loyal customer to Belle Tire for years now. On Thursday November 8th, I went to the Belle Tire in Garden City at 33535 Ford Road, Garden City, MI 48135 to have my tires balanced and rotated. The Garden City Belle Tire did the rotation and balanced the tires and informed me I needed an outer tire rod as well as a lower control arm and recommended shocks and struts. I declined the work and left. When I left I noticed the car was very wobbly so I decided to get a second opinion, and was told the only thing needed was a control arm.
I let the other dealer replace the control arm. I took it back to the Garden City after the repairs to find out why it was wobbly. They checked it and said they balanced the tires and if it doesn't stop, I probably have a bent rim. Sure enough it was still wobbling. On Saturday November 10th I took my vehicle to the Belle Tire in Canton at 45875 Ford Rd Canton, MI 48187 to have them reevaluate the wobbling. I was helped by salesperson **, he told me it was probably just a balance issue but the mechanic couldn't find the wheel lock. I told him it was in the car, probably in the passenger seat.
After a few minutes he came back and said the mechanic ** still couldn't find it. I asked if I could go look, I walked in the garage and looked in my passenger seat but it wasn't there. As I started to open my back door I saw the wheel lock clearly sitting on the back seat. If the mechanic wasn't so busy eating he may have saw it the first time. After a while, ** came back to the waiting room and said that all my tires were off balance and they didn't notice a bent rim and that the other Belle Tire in Garden City stripped one of my studs and they were going to replace it and charge the other Belle Tire, I said OK.
A little while longer passes and ** comes back out and sits down and asks who did my brakes, by this time it's 4:35 and they close at 5:00. I said, "Why, what's wrong with my brakes?", he says,"Whoever did your brakes stripped the bolt and the caliper bracket by using an impact gun." He also said that whoever did the brakes just stuck an aftermarket bolt back in and that it was very loose. I told him that I never had a problem with my brakes and that they were done in the earlier part of this year so there would have been an issue with that loose bolt by now.
He just shrugged and said I can't give you a price right now and their parts person said the whole caliper would need to be replaced. At this time the mechanic ** comes out and sits and stresses to me that its really really unsafe and he suggest I not drive it but he knows I got to get home so be very very very careful. I told them that the mechanic who did my brakes would never do anything that could jeopardize my safety as well as others out on the road. I left very upset, my brakes were done June 12th, 2012, I have driven all over from that time until now with no issues what so ever.
I took my vehicle to a GM Dealership for an oil change and a multi point inspection on November 1st, 2012 and they did not mention anything about a bolt being loose. The Belle Tire in Garden City said nothing about a loose bolt nor did the mechanic who repaired the control arm. I took it to the mechanic who did the brakes back in June and when he looked at it he said, "Look at this bolt (that I watched him pull out by hand), if I had placed this bolt in here back in June it would have been rusted." He showed me a shiny new bolt that clearly Belle Tire had placed in my caliper bracket.
So after spending my entire Sunday searching for a bracket and bolt I was out of a hundred dollars, to repair what Belle Tire did. I went back to the Canton Belle Tire Monday November 12th, 2012 and asked to speak with the manager. I spoke with ** and told him the situation and he states that the person who did my brakes stripped the caliper bracket and used an aftermarket bolt. I pulled the bolt out of my pocket and said my brakes were done earlier this year and if this was the bolt placed in the caliper bracket it would show some signs or rust (which it had none). He snatches the bolt and the repair paper and says who worked on this car and storms off to the back.
He came back and said I believe my mechanic. I snatched the bolt repair order and stormed out. I, as well as my family, have been faithful customers of Belle Tire for YEARS. Sadly to say I will no longer patronize this establishment. It was very unprofessional to send me out with such a huge safety issue. What happen to honesty and integrity? I will be heard!
GARDEN CITY, MICHIGAN -- I went to Belle tire to get 4 new tires for an 01 Taurus I just recently acquired. AFTER the new tires were installed they tole me they couldn't do an alignment because I needed front\rear struts, front lower ball joints, front outer tie-rod ends, and rear sway bar link. OK, apparently this cars needs tons of work but that is OK since I got it for $500.00 and had recently been out of work and flat on my ass all year. It just would have been nice if the told me they couldn't align my brand new tired before they installed them.
Anyhow, I took the list Belle Tire gave me and told them I'd be back in a few weeks because I could not afford the 1600.00 plus dollars they wanted for the work that needed to be done. I took it upon myself to order the parts online and install everything myself. My total cost was 600 and that included new rotors\pads, and shoe\drums. Saved myself 1000 but it was a lot of work. Anyhow, I finally was finished with the work so I took the car back to Belle Tire to have the tires aligned and the manager told me he would be done in an hour and he would call my cell when he was finished.
After going home to get my wife and returning the manager told me there was a "problem". He said they couldn't do the alignment because the lower ball joint was a "4" and the alignment would work. He said the ball joint nut wasn't tightened and the drive up there must have damaged it.
BS. Because my father in law and I replaced the ball joint and he is a retired certified mechanic. Also I only drove the car 1/2 mile up the road to Belle Tire. I asked him how much to replace and he said 250 plus 65 for the alignment. I told him to just align the tires and I'd take my chances. I asked him how long until the car would be done and he said not long. I asked if it was going to take an hour because I'd rather go home 1/2 mile away for an hour rather than wait and he said it wouldn't take that long. So I asked a THIRD time how long it would take and he said 45 minutes. So I left and went home and they called my in 30 minutes to tell me it was complete.
After I picked up the car and drove home it smooth and quiet as can be. Belle Tire lied to me about my lower ball joint being bad. Then they got mad at me and wasted my time because I refused to have them fix it and told him to just do the alignment like I asked in the first place. I assume they figured I just spent all that time and money having the car fixed so they could upsale me $250.00 on an each ball joint change because it was all just replaced. And yes I was in dress pants and a sweater. Must have looked like I didn't know anything even though I'm an automotive test engineer and for the most part mechanically inclined.
Crooks. I was pretty upset with Belle Tire and can honestly say I won't go back. Simply because the managers attitude was so rude and they wasted my time. If they truly believed the ball joint was bad they should have called me while it was on the rack because I would have had the alignment done regardless. Whatever. That's my 3cents.
OSHTEMO, MICHIGAN -- Belle (Hell) Tire and Discount Tire to Rescue. January 9,2009: I sent my son to Belle Tire 6780 West Main Oshtemo, MI 49009 to purchase a new set of Goodyear TripleTred for my 2007 Grand Prix with about 40,000 miles on the car. Bought set of tires. January 16 or 19: Son went back to Belle Tire because of tire shake. They rebalanced all tires. ** at Belle Tire gives a quote for tie rod ends and says there is a bent wheel (out by ¼). I called and talked to Chad and I refused repairs. I had my son bring the car 60 miles to my house to my auto shop.
January 20, 2009: Appoint at my auto shop and my bucks to check it out: no bent wheel, no bad tie rods, and no bad front end parts at all, so no repairs needed. What a surprise. My mechanic rebalanced the tires and suggested that we had bad tires. January 23-30: I called Belle Tire and asked for a regional or district manager. I got a guy named ** and I discussed my problem. We made an appointment for February 9, 2009 at 5:30 pm.
February 9, 2009: I took off work early to make the 5:30 appointment (I work to 5:00 and it is an hour drive). ** put the car on the alignment rack, we waited, he came and got us, nothing wrong with front end. ** offered to balance tires, said that the quote for front-end repairs should never had happened (nothing wrong) and gave us his apology. At this time I asked him what he was going to do about the scratched wheels from the tire changer? (Car had OEM tires on when I purchased the car two weeks before the tires were installed) I had inspected the wheels just before the tire purchase; they were like new, no scratches or nothing. ** would do nothing for me.
February 16: talked to ** again, he agreed to have the tires rebalanced or replaced at the Portage store per my request. Son took car to Portage store that week and they replaced one tire and rebalanced all tires, took for test drive and tires shook, returned and replaced one more tire, test drive and seemed OK. Within two days tire shake is back.
Between Feb 10 and March 5: I found the phone number for Don Barnes, CEO of Belle Tire and I left no less than 5 messages for him. No returned calls from Don Barnes. March 5, 2009: I called Don Barnes again; I got to talk to him. He was very helpful and wanted to know if I had pictures of the wheels. Asked for me to send and he gave me his cell number. Same Day, I emailed pictures of the wheels. Mr. Barnes called me and said that they would replace the wheels and they were on order and should be in by Feb. 10 at the Portage, MI store. I was not happy with the Oshtemo store after ** had tried to replace front-end parts that were not needed. Sound good.
March 13: I called Don Barnes to ask about wheels, will check and call me back. March 13: ** called me (per talking to Don Barnes) ** said they cannot get new wheels and they want to put their 16' rims and tires on car and send wheels to Keystone for remanufacture. About a 4 day turnaround. I asked ** several hours to evaluate his offer. I went to local Cadillac-Pontiac dealer with the car. Local dealer can have wheels in two days, in stock at dealer warehouse. I called ** and gave him the dealer and part number and price. I said that his wheels on my car would be like holding my wheels hostage; I was not comfortable with that option.
Don Barnes called me back and said he needed more time to get wheels at his cost. I told Mr. Barnes that I wouldn't be held hostage with my wheels gone after the track record of Belle Tire this far. Don Barnes wants more time to get wheels. I said that is fine.
March 17: ** called and told me that wheels will be at the Portage store today and ** will call when in. 11:30, ** called and wheels are in. We made appoint for 2 pm for install. 2:00 pm, my son called from Portage store, 1 wheel is not same color as other 3 wheels, paint has over spray - obvious that the wheels are used and not any better than ones on the car now. We refused to take the wheels offered. Don Barnes and I had agreed that I would get either New (OEM) or remanufactured (Keystone) wheels. Offered wheels were neither. I called ** and he offered a new set of Belle Tire wheels.
I reminded him that new wheels will not resolve the tire shake and that I liked the stock wheels. I just want to be restored to my condition before I came to Belle Tire. No I do not want your wheels, thus far you do not stand behind your products.
I called Don Barnes and left a message. I got no return call. March 25: I sent email to Don Barnes asking again for resolution of this issue, I just want to be restored to my condition before I came to Belle Tire. Don Barnes returned the email and the gist of it was "What is it exactly that you want Belle Tire to do because it seems that everyone of our efforts are going by the wayside?" This is the last that I heard from Don Barnes.
April 3: I sent an email to Don Barnes asking for resolution to this issue. I still have damaged wheels and tire shake. Discount Tire Benton Harbor, Michigan to the Rescue. I call my local Discount Tire and made an appointment with **. Had my son bring the car 60 miles home and took the car in and they inspected the wheels and tires. Had some out of round tires and they ordered new set of tires for us. Several days later we returned and had the new set installed. Problem resolved with the tire shake. I still have the damaged wheels on the car, obvious damage from Belle Tire and their tire changing personal and equipment. Belle Tire Sucks.
TAYLOR, MICHIGAN -- A long vacation to our cabin in the mountains of Kentucky was just what my wife and I needed. Getting away from the grind of the Detroit area to the isolation of the wilderness had been on our minds for the last year, finally we had the time and money to do it. 2 weeks prior, I had a tire replaced at Belle Tire (along with other service work at different companies so that my vehicle was set to make the nearly 600 mile trip) I had not used Belle tire before , but was trying to save a buck. BIG MISTAKE!!! The professionals at Belle, noticed that my rims required a key to remove them and came out to the waiting room and asked me where it was.
I keep my key in a little box in my glove box and I told them to make sure to put it back (as you cannot so much as change a tire without the key) As I'm sure you can guess, the key was not put back. I understand that I should have checked for myself, but in my defense I had a million things going on in the weeks prior to the trip, and besides when I opened my glove box to put the receipt inside, my box sat closed, in its spot and I had no reason to think otherwise. Also, I am not mad, nor am I placing complaints concerning my key being lost. I'm just giving background info.
So, last week (5 days ago now) I had to pull the tire off to get at a brake line when to my surprise I did not have my key. I pulled the car apart looking, hoping to god... No such luck. Called the Taylor store and spoke with store manager "Rick". Explained my situation and in about 30 seconds realized that if management has this level of incompetence, it's a wonder my tire wasn't somehow put on backwards. He kept saying that if I could get it to his store he could pull it off in 30 seconds. I kept explaining that I was 600 miles away, in the Appalachian mountains with no brakes. He said if I took it to a shop down here he could reimburse me the money when I got back.
I explained there IS NO TOWN near here to get my car to. He said he found it hard to believe there's no town around here, in a sarcastic tone. I couldn't even relay all the ill-informed and rude things this manager was saying. He did admit fault, said it happens all the time (as if it were no big deal) gave me an 800 number and said there's nothing more he could do (as if giving me an 800# was doing something). The 800# told me that there is NO WAY to remove the locks without having it towed and cutting the wheels off and they couldn't do that anyway. They said to call Rick back and tell him to call his district manager and figure something out, they sounded sincerely sorry.
Rick was a little annoyed to hear back from me. I'm sure he was busy and I was wasting his time because he said again "I told you I've done everything I can do, I don't have time to call right now, but I can give you the #. I told you, you get the car here and I will pull the wheel off". I explained that he needed to call, because I was using a neighbor's phone and had been already almost 40 minutes worth of toll calls and the # he gave was long distance. He didn't have time. I called the district manager, left a message with one gentleman and minutes later my call was returned by Joe **... Joe was helpful, understanding and seemed sincere.
That day he did legwork concerning how to fix this and called me within the hour with an answer . I need to take a press with a Styrofoam cup and send it to the manufacturer who would make and send me a key which I would have in a couple weeks. Belle tire would pay the cost's, I just needed to include his email in the letter and he would authorize it. He said to call the manufacturer and find out whom to send it to (he gave me the address and phone # just no dept or C/O).
4 days ago - Called mcguard in the morning so I could mail it that day. Was told that Belle Tire has no account with them and with no authorization # or account they could do nothing. I asked if I sent it with Joe's email would it work, she said no, Belle tire needs to set up an authorization first. I tried to contact Joe, he didn't get back with me. 3 days ago- received a short email from Joe saying "We need a contact person to authorize to take care of this" Also emailed corporate. No response.
2 days ago- called the manufacturer again, they said they cannot give me a contact since they process a hundred claims a day and cannot do ANYTHING WITHOUT BELLE TIRE AUTHORIZING OR PROCESSING THIS THEMSELVES... Left another message with Joe . Yesterday - Called the 888 Belle Tire # and explained my situation as NO ONE IS RETURNING MY CORRESPONDENCE. Was promised that someone would call me that day... Yeah, right.
Today - We are trapped in the mountains still. We ran out of food yesterday but were lucky that we have good neighbors a few acres away which gave my wife a ride to town (about a half hour away). We are afraid to even go outside and enjoy what's left of our time here as having no car can make this a deadly place as we have poisonous snakes, spiders and wildlife which generally are not a problem but I would hate to have an emergency and no car . We sit and wait as the days pass by, waiting to hear from Belle Tire. I'm sure they're busy with lots of stuff, too busy to worry about one of their customers being stranded. Hell, I already paid. That's what's important.
Anyhow, I don't expect any help at this point, and am trying to figure out my next step... All I know is that I intend to tell this story to the world, as this is the worst, most uncaring customer service I have ever encountered in my life. Don't try to save a buck at Belle Tire because you get what you pay for. I hope this doesn't happen to anyone else.
WHITE LAKE, MICHIGAN -- It all started on March 9, 2009. I visited the Belle Tire in White Lake Michigan to purchase new wheels and tires. I was looking to get chrome wheels instead of the factory machined. I purchased a set of MKW 20” chrome wheels along with 275/55/R20 Pirelli tires. I was there for about 2.5 hours for install. I had to return about a week later due to a bad vibration at the speeds of about 70 MPH. I do not take the freeway very much to get to the speed of 70 MPH. When I went back they re-balanced the tires and said that they were off for some reason. I was there for about 1 hour for balancing.
After about another week or so later, I had to return for the same reason… A vibration! They once again re-balanced them and sent me on my way. I was there for about an hour for balancing. They still can't figure out why it is off balance. They said that they were going to duck tape my weights to the rim! He asked me if I wash my truck. Obviously I do. He said it could be throwing the weights. Another week or so went by and the vibration was there again. I then decided to go to the Belle Tire in Commerce Michigan to see if they could fix this issue. I got there and told them about my situation and they said they would check it out.
They said they checked the balancing and it was off by almost 2oz on each tire. I was there for about an hour for balancing. After about another week I had the vibration again and went back to the Commerce store. He said that the balancing was off again, so they re-balanced them. Once again another hour wait. After that I went right to the highway to test and the vibration was still there. I went back to the Commerce store to get my money back. He stated that I needed to go back to the White Lake store where I purchased them as it would affect his bottom line and he didn't make the sale.
I went back to the White Lake Store and asked about a refund and I was unable to get a refund even though it was within 30 days and had all these problems. I then called corporate to help me with this issue. Of course there is no one to talk to and you have to leave a message. I received a call back two days later from a guy from another Belle Tire store trying to help me out. I explained the issues. He told me we would get the vibration fixed and they just need some time. So they ordered the same rims MKW but in 17” and new tires. They put those on the next day and I was there for another 2 hours or so.
Once again there was a vibration! Went back and they did the re-balancing thing a couple more times. Nothing worked. They said it might need to be Road Force tested and they don't have any of those machines in their shops except there training office downriver. I would have to leave my car for a couple of hours and also make an appointment to take it down there. That would not work as I use my car for work every day. I took my car to discount tire as they have the Road Force balancer at all their locations. They said with it being new tire and wheels that it was probably a balancing issue. They balanced them and found that it was off about 1.5 oz per tire.
I went back the next day because that did not fix the problem. They then road forced balanced them and said they were off by a little bit, but there was still the vibration when driving. So I spent $80.00 for Road Forced balancing and $40.00 for the initial balancing at Discount Tire, on top of the $1357.00 I spent for the initial wheels and tires.
I went back to Belle Tire with the report from Discount tire and told them wait they had said about the wheels not being compatible with my vehicle due to the offset in weight. When you look on MKW's website and check out a 08 Expedition XLT it says that those wheels are not compatible with my truck.
So Belle Tire ordered another set of wheels and tires. These ones were shipping from California and would take 5 days to get here. It was a little over a week before they called me to say they were in. I went in to have them installed and they would not fit over the brake caliber. These were Force Blunt wheels, also not compatible in a 17” for my truck on their website. So he said he needed to re-order and it would take about a week to get them but he was ordering them in 18” so they would fit. After a week went by I called to find out when they would be in. He said that they were making them.
I was leaving for out of town that upcoming weekend and my truck was not drivable on the freeway due to the bad vibration. They ordered a different rim (an Ultra) to be delivered that day. They came in and they put them on. The next day I called back to tell them that it had more vibration that it had in the past. I then started looking for a set of factory wheels (OEM) since I sold mine thinking that I would not need them any longer. I found a set for $1150.00 for just the four wheels. I purchased them and took them to Belle Tire to install. They used the original Pirelli's that I had on the first time with these wheels. I got on the freeway to test and finally no vibration.
I was so excited I had no vibration, the first time since March. I made it about 15 miles stopped ate dinner. After leaving, on the freeway it started to vibrate really bad again. I called the tire place that I purchased the OEM wheels at and he said bring it to him and he would look at it for me. They closed at 5 pm but would be happy to stay after to help me out as I was going out of town the next day. He took a tire off just to check the balance and while it was spinning you could hear something in the tire. He took the tire off the wheel to find the tire pressure sensor floating around in the tire which was installed to rim with clear packing tape.
So he took off the other three tires to find that each sensor in each tire was floating around and all installed with packing tape. He re-balanced them and it ran perfect! I went back to Belle Tire the next day before I left for out of town and showed him the picture I took of the packing tape around my wheels which they used to install the sensors instead of the clamps. He then stated he knew about it and said they have been using zip ties, packing tape, etc to hold these on! I was so upset! All these issues I have had with vibration and they are using packing tape! What a joke!
I have now spent money at Discount Tire, Belle Tire, and the local tire shop, plus the cost of my OEM wheels. I have now spent $2747.00 between all three places just to eliminate the vibration. I asked for a refund for the wheels the day that they installed the OEM wheels. He stated that they would have to mail me a check even though I paid with my credit card. After finding out that they taped my sensors to my wheel I want a refund of everything that I paid for. I paid for new tires, wheels, lug nuts, sensor clamps and install.
After these 6 months of torture, all I ended up getting from Belle Tire was a set of tires. I visited them about a total of 18 times not including the other places I had to go. I fell that I am entitled to a full refund on my credit card like it was paid for.
SOUTHGATE, MICHIGAN -- We are loyal Belle Tire people for 20 years. At the Southgate location we were not even given the time of day. We had a very flat tire that would not hold air and ask if they change it for us. The time was around 5:55pm and they said they were closed and would not help us. I know it was getting late but it would only have taken 5 minutes. We are truly disappointed with Belle Tire.
GRAND RAPIDS, MICHIGAN -- I took my car in to get the tires looked at because my car kept telling me that it had low tire pressure. After 2 hours of sitting there they told me there was nothing wrong with my tire. I left the store and the next day, the tire pressure light came on again so I took it to Ford only to find out there was a huge nail in my tire. Really? NOT pleased.
19601 LIVONIA, MI, MICHIGAN -- In Feb 2009, I hit one of Michigan's lovely pot holes and yes, immediately had a flat tire on the right front. I took the car to Belle Tire, Livonia (Middlebelt Road) and they advised me that actually both front right tires had been impacted. They didn't have my original tires, Michelin's in stock so they recommended Goodyear Assurance. Put two tires on walked out $500 poorer. September 2009, I decided it was time to replace the 2 other tires and went back to Belle Tire, Livonia, again another $500 poorer, but thinking hey, I have another 50K of tires on my car, felt OK. I was surprised in November, when my drivers side tire went flat, gee, had a bulge in it.
Took it back to Belle Tire, showed warranty papers, blah, blah, and yes, even under warranty they charged me $96.
Jan 2010, car is shaking, vibrating, all the crap associated with balancing and alignment. Took my car this time to the deal, surprise, needed balancing in the worst way and again, there was a leak in one of the tires. My dealership did the leak fix for free, umm... and charged me 1/2 of what they usually do for a balance. April 2010, Car is vibrating, gas mileage ridiculous. Take it to a friend, who looks and says, umm, both front tires (the new ones -from Sept) have serious bulges and I don't know how you even drove here! Very dangerous situation.
So, now, I won't deal with Belle Tire, because they are not standing by the tires they sell, they wanted another $65 to fix the one and about $90 to fix the other. NEVER AGAIN - I hate these tires, but for now, I went direct to Goodyear and purchased the tire I needed directly from them. It cost me $200, but believe me, I'd rather deal with that then the stupidity and lack of customer service at Belle Tire. I probably wouldn't recommend Goodyear Assurance either, if I had an extra $1000, I'd go back to my original tires, Michelin's' -that were GREAT!.
ALLEN PARK, MICHIGAN -- My problem with Belle Tire began over two years ago. I purchased my Kelly-Springfield tires from Belle Tire store #63 (White Lake) in September 2007. I have gone to considerable expense, inconvenience and aggravation (over $700) to replace many parts on my vehicle that did NOT need repair or replacement at the recommendation of Belle Tire employees. Throughout my experience with the company, it became increasingly apparent their diagnosis was to avoid replacing their tires and/or to avoid honoring the warranty that was purchased with the tires.
Each subsequent repair provided no relief of the problem I have experienced since November of 2007; a considerable “radial pull”. At this point, it is my opinion, as well as the professional opinion of multiple outside documented sources, INCLUDING the manufacturer (Kelly Goodyear), that these tires are indeed defective. That being the case Belle Tire's position of pro-rating the replacement cost is absolutely ridiculous; these tires have been bad since the beginning of their service life! Their position basically amounts to paying twice for the same product.
Even with almost 30 pages of documentation to support my position, the stores, the regional managers, and even the corporate offices say the only thing they can do is pro-rate my tires. This is absolutely terrible customer service!!! With the winter driving season forcefully upon us here in Metro Detroit, I am concerned and uncomfortable with tires that perform so poorly as well as create severe problems with the proper steering/driving capabilities of my vehicle.
At this time, I'm concerned not only for my own safety, but for that of any other driver on the road should these tires fail. Some of my best friends are in upper management and responsible for employee training programs. This story will be told over and over to hundreds of individuals to make an example of exactly how NOT to provide customer service in ANY industry.