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30 Reviews & Complaints

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Brand New Parts and They Still Tried to Scam Me!!!!!
Posted by Gangstatrixie on 09/18/2012
AUBURN HILLS AND MACOMB, MICHIGAN -- First stop. Macomb store. Needed front end alignment. Had $20 coupon. Just had major front end work done. Just needed the finishing touch. "mechanic" at Macomb said bad ball joint, he would not do front end alignment without new ball joint. ok, I leave. some young punk, thinking what does he really know. experience that is what he lacks.

So, on to the Auburn Hills store. coupon in hand again. This monkey tells me that maybe my tires are bad. they are still 75% tread. just had them balance. wrong answer. then monkey says, no, they look ok. he proceeds. now says. your control arm is bad. I can't get it quite straight. needs new control arm to make straight. will pull to left slightly. he says he tried to break bolt apart to adjust, but it was ceased. he tried spraying it with spray. no luck. seized.

Needless to say, I've just had it, got to pay and what is going on, 6 employees all behind counter surfing the net. no wonder the lies about repairs, Belle Tire has to support the internet habits of their bad employees! and to top it off, when I got home, there was no spray on this bolt, it was not seized, I got it loose, and it was just tightened a few days ago when the other front end work was done.... Belle Tire is a total scam. You can have all new parts, and they still try to stick you. I bet their dumpster is full of worn/used parts that are still good, that their "mechanics" tell the gullible are bad. Shame shame shame. I will never step foot into another Belle Tire again, even if they paid me......

     
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The only place I trust
Posted by Robynmom on 08/08/2011
ROYAL OAK, MICHIGAN -- I have nothing but good things to say about the Belle Tire in Royal Oak, MI on Woodward. They have ALWAYS impressed me. Whenever I get a price from the dealer for repairs, I find that Belle Tire is almost half the amount. The dealers tack on labor for everything. There have been times when Belle Tire didn't even charge me because the problem was so small or they checked out he car and there wasn't a problem. The dealer would have charged me a labor charge -- at least. The guys at this shop have been there forever. I asked one of the repairmen if he ever thought about opening his own shop and he said he'd never leave Belle Tire because it was too good of a company. They are not going to risk a bad reputation.
This is not true for all Belle Tires. There is one in Beverly Hills/Southfield that I had very bad service. Now I only go to the Royal Oak shop.
     
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Posted by MissLeopard83 on 2011-08-08:
It's always nice to find a company that stands behind their work and gives the customers the benefit of the doubt. My non-dealer repair company charges $60 just for inspection regardless if there is a problem or not.
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I think of Belle Tire every time my brakes lock up!
Posted by JK2 on 04/11/2011
LAKE ORION, MICHIGAN -- I think of Belle Tire every time my rear brakes squeal and lock up! And it only cost me $400.00 for them to stick me with this problem. The Lake Orion location insisted I needed new rear drums when I brought my pickup in to check out a minor noise in rear end. And, what a pain in the rear end they have been! Less than a week after the "repair", I was forced to stop at the Plymouth Belle Tire location to see what was causing a loud thumping noise. Oh, nothing much, they said. Just the wrong sized rear brake drums installed for my vehicle. They "corrected" their error, and later I left for my trip to Texas. Now the rear brakes lock up regularly, especially in the warmer weather. Guess I'll have to get the Belle Tire repair repaired, probably for another $400.00. My assessment: You go to hell when you use Belle!
     
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Posted by Anonymous on 2011-04-13:
Your brakes regularly lock up and you are still driving the vehicle on the road? It is a crime to knowingly take a defective vehicle out on the road and put the lives of others in danger. Please fix your vehicle for the safety of others.
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Incompetent Service/ Extort Money From Customers For Unneeded Services
Posted by NavyRN on 01/12/2011
REDFORD/DETROIT, MICHIGAN -- We took our SUV in their to have the windshield repaired or so we thought... We get a call that the ball bearing and other front end work needed to be done for $600.00. I did not authorize the work. We have a warranty through a dealership and they agreed to pay for part of it. We paid our deductible and an extra 90.00. The dealership is supposed to pay the rest. The dealership did not pay them on Monday and told them they will get their payment on Thursday. Belle Tire agreed to this arrangement. My daughter received a phone call this afternoon (WED) where they were very rude and said they were filing a police report on her for non-payment. She called me very upset. I spoke with the dealership again. I called Belle Tire and told them they are getting their payment tommorow and quit threatening teenagers with police reports. It's not her fault the dealership did not pay them yet. This would have NEVER happened if they would have checked with me to do the repairs in the first place and did things the honest way instead of doing unauthorized repairs and demanding payment!!!

     
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Posted by Belle Tire on 2011-01-13:
Navy RN-
We would like to apologize for your recent experience with one of our stores and would like to reach out to you to address the situation and to make sure that it never happens again.

Under no circumstance should you or your daughter have ever had this experience at one of our locations.

If you're open to being contacted please let us know or email belletirecares@belletire.com with your contact information so we may call you.
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No return of tires
Posted by Mickeylee on 11/28/2010
TROY, MICHIGAN -- Belle Tire does NOT return tires when you purchase winter tires unless you specifically ask. My daughter took her all seasons to Belle Tire to replace the winter tires which were one year old. They replaced them but did not return the near new winter tires and she did not know enough to ask for them. This year I bought 4 new winter tires and they did not return the all seasons until I demanded them. They claim the throw them out. I suspect that employees have access to them and sell them on a secondary market. The manager denies this and says it is not there policy to ask if a customer wants the tires returned. Why wouldn't I want then returned when I'm just switching summer and winter tires!!!!!!!! Belle Tire: change your policy!!!!!!!
     
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Posted by Skye on 2010-11-28:
Maybe you should of told your daughter to ask for the tires, since she did not know. I've never had my old tires returned to me, after buying new ones. They send them off for recycling.
Posted by Anonymous on 2010-11-28:
Well they sometimes DO sell the used tires if they are still in okay condition, which really suckes. Not only do most tire places charge you a disposal fee, they sometimes SELL your tires and make money off of them. Its not customary for places to ask you for your old tires back, its the customer's job. You would THINK a place like that would ask you if you want your almost new tires back, but then again, most places are dishonest anyway and will do anything to make an extra buck.
Posted by unhappy999 on 2010-11-28:
I thought getting different tires for winter was a thing of the past. I just keep the same tires all year round and replace when necessary.
Posted by Skye on 2010-11-28:
Good point unhappy. All our vehicles have year round radial tires.

Posted by GenuineNerd on 2010-11-28:
Some areas get so much snow that all-season radials just won't cut it...that's why winter tires are still sold (the Bridgestone Blizzak line is a best seller.) Most people that use winter tires buy an extra set of steel wheels just for the winter tires, so they won't have to have a tire shop dismount the snow tires and remount the all season tires (or vice versa). And winters around the Great Lakes can be brutal snow-wise.
Posted by Anonymous on 2010-11-28:
Western Washington tire dealers still have a pretty brisk trade selling studded snow tires every year.
Posted by Carguy6664 on 2010-11-29:
So I guess your complaint should be about your daughter and not the company then...
Posted by hockeytown on 2011-02-15:
First of all All Season tires will not beat snow tires in the snow.

I go to Discount Tire for my snows and they bag the radials and put them in my car for me. No questions and no disposal fee either.
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Belle Tire certainly does a great job in advertising-too bad it's all FALSE!
Posted by TIRES!!! UGH on 04/14/2010
19601 LIVONIA, MI, MICHIGAN -- In Feb 2009, I hit one of Michigan's lovely pot holes and yes, immediately had a flat tire on the right front. I took the car to Belle Tire, Livonia (Middlebelt Road) and they advised me that actually both front right tires had been impacted. They didn't have my original tires, Michelin's in stock so they recommended Goodyear Assurance. Put two tires on walked out $500 poorer.

September 2009, I decided it was time to replace the 2 other tires and went back to Belle Tire, Livonia, again another $500 poorer, but thinking hey, I have another 50K of tires on my car, felt ok.

I was surprised in November, when my drivers side tire went flat, gee, had a bulge in it. Took it back to Belle Tire, showed warranty papers, blah, blah, and yes, even under warranty they charged me $96.

Jan 2010, car is shaking, vibrating, all the crap associated with balancing and alignment. Took my car this time to the deal, surprise, needed balancing in the worst way and again, there was a leak in one of the tires. My dealership did the leak fix for free, umm....and charged me 1/2 of what they usually do for a balance.

April 2010, Car is vibrating, gas mileage ridiciculous. Take it to a friend, who looks and says, umm, both front tires (the new ones -from Sept) have serious bulges and I don't know how you even drove here! Very dangerous situation. So, now, I won't deal with Belle Tire, because they are not standing by the tires they sell, they wanted another $65 to fix the one and about $90 to fix the other.

NEVER AGAIN---I hate these tires, but for now, I went direct to Goodyear and purchased the tire I needed directly from them. It cost me $200, but believe me, I'd rather deal with that then the stupidity and lack of customer service at Belle Tire.

I probably wouldn't recommend Goodyear Assurance either, if I had an extra $1000, I'd go back to my original tires, Michelin's' -that were GREAT!.
     
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Posted by scubba57 on 2010-10-05:
First off Goodyear tires don't cost 250.00 a peice... If you don't buy a ROAD HAZARD WARRANTY then you pay for the part of the tire that you used! SO you got the free prorated that came with the tires, so you were charged. Same as any other company! Belle is great that help with Michigan economy and do free tire repairs. where can you go and get free service? Your job,Probably not! Think next time before you post and look wrong!
Posted by TIREMAN2011 on 2011-07-11:
First of all, Belle tire charges $15 for flat repairs, if u didnt buy tires with ROAD HAZZARD. Second, I work there, and we are told to repair tires with flats on the sidewall.....Very unsafe!!! We try to cross rotate tires when they have the common, "tire pull", which doesnt always work. And they hate doing warranty on tires, so they will find a way to charge you something, seeing as its a loss of commission for them. Im not happy with how we do things there. We put many people in danger sending them out under these conditions. Just warning everyone!!
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Do not go to Belle Tire
Posted by Sircharles on 03/02/2010
I have had slow leaks in my 2 rear tires for a couple of months so I decided to take my car to the Belle Tire nearest to my house which is the one located on Rochester and Long Lake. They took my car in the shop and supposedly fixed the slow leaks by grinding down the rust and other junk on the rims and sealing them (what they are supposed to do). I waited 2 hours on not a real busy day just for 2 tires which I find ridiculous. Anyway, about a week goes by and I see that my tires are low again. So I call my friend who is a mechanic and ask him what to do.
He asked me what location I took my car to, and even before I could finish my sentence he told me never to take my car there. That this was the worst Belle Tire in MI. So he sent me to another Belle Tire location that we have a friend from school that manages there. My buddy took the car in and checked out the rear tires and the rims were still full of corrosion. SO I guess they made me wait for 2 hours at the Belle Tire at long lake and rochester while they made it look like they were working on my car! What a crap thing to do to a long time customer. I have purchased many tires from them over the years. NEVER AGAIN! I guess you have to know somebody not to get ripped in the car business. My buddy did all 4 tires for me in under an hour.
     
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Oil Change
Posted by Wildchild87 on 01/22/2010
GARDEN CITY, MICHIGAN -- I have dealt with Belle Tire before to fix my tires and had no issues with them. I had needed to get my wheels cleaned so I took it there and they did a good job. I had also needed my oil changed so I let them do that too. I guess they had inspected my car which they did on their own and told me I needed to have my back air shock replaced soon. so I got that done the next day. a few days later my car started acting funny by misfiring and stalling a few times. I've never had any problems with my car until they changed my oil. when I parked my car I opened the hood and found they had not put my dipstick all the back in half of it was still sticking out and then when I checked my oil they had put way to much oil back in! Now I'm having more issues with my car shifting and just not driving right all together. tomorrow I'm going up there to let them know what they did or more so didn't do and find out what other problems they had caused other than my oil just flying all over my engine.

     
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Posted by Alain on 2010-01-22:
Let us know how they respond to your problem.
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Over 2 years of run-around
Posted by Drivin5588x on 01/13/2010
ALLEN PARK, MICHIGAN -- My problem with Belle Tire began over two years ago. I purchased my Kelly-Springfield tires from Belle Tire store #63 (White Lake) in September 2007. I have gone to considerable expense, inconvenience and aggravation (over $700) to replace many parts on my vehicle that did NOT need repair or replacement at the recommendation of Belle Tire employees. Throughout my experience with the company, it became increasingly apparent their diagnosis was to avoid replacing their tires and/or to avoid honoring the warranty that was purchased with the tires. Each subsequent repair provided no relief of the problem I have experienced since November of 2007; a considerable “radial pull”. At this point, it is my opinion, as well as the professional opinion of multiple outside documented sources, INCLUDING the manufacturer (Kelly Goodyear), that these tires are indeed defective. That being the case Belle Tire's position of pro-rating the replacement cost is absolutely ridiculous; these tires have been bad since the beginning of their service life! Their position basically amounts to paying twice for the same product. Even with almost 30 pages of documentation to support my position, the stores, the regional managers, and even the corporate offices say the only thing they can do is pro-rate my tires. This is absolutely terrible customer service!!! With the winter driving season forcefully upon us here in Metro Detroit, I am concerned and uncomfortable with tires that perform so poorly as well as create severe problems with the proper steering/driving capabilities of my vehicle. At this time, I'm concerned not only for my own safety, but for that of any other driver on the road should these tires fail. Some of my best friends are in upper management and responsible for employee training programs. This story will be told over and over to hundreds of individuals to make an example of exactly how NOT to provide customer service in ANY industry.
     
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Posted by bcd on 2010-01-13:
“I have gone to considerable expense … to replace many parts on my vehicle that did NOT need repair or replacement … I am close friends with several professional mechanics …”

Maybe you should have consulted with some of your professional mechanic close friends prior to the considerable expense.
Posted by Ponie on 2010-01-13:
'...these two tires are indeed defective.' I know about as much about cars as I do computers--which is practically zilch. But, when replacing tires aren't you supposed to do all four of them at one time? Be that as it may, if Allen Park's location is giving you a perceived problem, come out to the Maple Rd. store in Troy. I had them put four of them on 18 months ago, and the service has been top notch. That is if there really *is* a problem with the tires.
Posted by redmx3racer on 2010-01-14:
So when did you first take the tires in? 11/2007 or relatively recently? If you noticed the problem in 07, and then drove around for 2 years, I can see why they are not willing to do much for you at this point. And if you are so concerned with safety-suck it up and buy new tires, keep the old ones, and keep fighting. If I was worried about safety, I certainly would not keep driving around an unsafe vehicle while I fight with a store.
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Belle Tire = Never Again
Posted by 295Rams on 01/06/2010
MICHIGAN -- Here are a few of my bad experiences with Belle Tire in Sterling Heights, MI.

1- I brought my '95 Ram 3500 dually in for a vibration at higher speeds. They tried telling me ALL 6 of my wheels (steel) were bent. After replacing a boat load of parts myself, the majority of the vibration went away when I changed the rear axle in the truck, so, I am led to believe they were just trying to sell me a new set of wheels.

2- I had brought in my '96 Dodge Ram 1500 4x4 (extended cab/shortbed) for an alignment a long time ago (7-8 years) to the same location. They aligned the truck & I went on my way.
This past winter I brought my other truck in for an alignment. It was the same truck (extended cab, shortbox, 1500, 4x4) as the '96 only instead it was a '95. After sitting & waiting for an hour & a half, they finally tell me that my truck won't fit on their alignment rack....what? It fit before! My mother's '98 Ram quad cab 2wd has also been aligned there numerous times & its' nearly the same wheelbase.
I think somebody just didn't want to do their job that day.
The 'manager' apologized & referred me to another Belle Tire 4 miles away & offered a discount. So, I decided to waste more time & go to that location. They told me I would have at least an hour wait, so I said the hell with it & drove it to an independent shop & got the alignment done.

3- Final story....I brought a Dodge Diplomat in for a wobble....I didn't notice until after I got home but one of the rear tires had a BIG blister in it.
I guess Belle Tire didn't even check the rear tires as they just wrote up an estimate for a new steering gearbox & assorted other front end parts to the tune of $800+. I told them no way & went home - where I discovered the bulged tire.

I do know my way around my own vehicles to an extent & I do all my own work whenever I can. But, this place WILL try to take advantage of anybody. I have also heard of complaints from other independent shops about Belle Tire & that they will try telling customers such & such is wrong or broken on their car when nothing is wrong.

I will never go back to Belle Tire again.
     
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