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Belle Tire - Page 2

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30 Reviews & Complaints

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Don't Go Here!
Posted by Monique.keefer on 02/21/2014
ROYAL OAK, MICHIGAN -- Do not go to Bell Tire if you care about your car or your safety!!!
I brought my car in for them to check when it was hiccuping and jolting strangely. I knew nothing about cars and trusted them to diagnose and take care of it. They looked it over and gave a diagnosis. They charged me $450 to change plugs and wires that they quoted, then another $75 to turn off my check engine light, which they simply added on without asking me prior. They didn't check the oil before resting the light. Within 5 days my engine blew.

Apparently because of two errors on their part, as I have learned since:
1. Gas got into my oil when the car was misfiring causing poor viscosity and
2. The oil was low. The combination blew my lifter, thus my engine. When I came back to this location complaining that they turned off the light and didn't check the oil, they towed my car to their "friendly trans shop" with the Bell guys, manager included, all saying it "sounded like the transmission" to them. Their trans shop agreed with my other two diagnoses, blown lifter due to low oil and gas in oil.

I'm a single mom, working 3 jobs and a grad student and they wouldn't take any responsibility. I’m basically broke and this was a very big deal for me and my little boy. I had to sell my car on Craigslist "as is with blown engine", 5K less than it was worth prior to Bell touching it, and borrow down payment money to lease another car. This was after spending almost 2K at Bell Tire earlier in the month on Ball Joints, U Joints, and then plugs +. I feel very used and thrown to the curb by their neglect and lack of accountability when I trusted them with the smallest detail of checking the oil. Thanks for absolutely nothing Bell Tire, when I asked you to take responsibility for your mistake and you have insurance for errors like this. Shame on you guys, you took advantage of a single mom who trusted you, knowing very little about cars.
***All potential customers consider your self forewarned, this could be you.
     
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Posted by Paul on 2014-02-22:
Do you check your oil regularly as described in the operator's manual? If so, you would have been aware that it was low. If you take your car to a shop, and there is no sign of oil leaking on the bottom of the engine, low oil isn't an obvious cause of an engine "hiccuping".
Posted by jktshff1 on 2014-02-23:
Gotta disagree Paul. Any shop worth the time handles that any time you bring it in. My last car had 250k on it an I never checked the oil. My current one has 100k . I do service it at a very good shop, according to the manual.
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Tire Replacement Disaster
Posted by Rev.bjorn on 12/20/2013
CLINTON TOWNSHIP, MICHIGAN -- My stepson brought a car in to get new tires. When removing the tires the mechanic broke a stud for the lug nut. The mechanic pulled the caliper and tried to get the stud out. He was unable.to. When he put it back together he put a brake pad on backwards. When the car got back home the car was growling when the brakes were applied. The backward brake pad wound up chewing up the rotor. I wound up replacing the front pads, rotors, and I knocked the broken stud out. Belle Tire took no [responsibility]. I would up eating the cost of the rotors and brake pads. Would I go back no. A letter to Allen [snip] did no good.
     
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Unsatisfied - Pissed - Lost All My Business
Posted by Bradh70 on 12/05/2013
TAYLOR, MICHIGAN -- Let me start off with I have been going to this business around 17 years for all my vehicles needs. I bought a set of Toyo open country tires for my truck from them and also had a alignment done at the same time. After they were installed and I left the parking lot I immediately noticed the truck was extremely difficult to drive and maintain lanes. I went home (around 3 miles away) and checked the tire pressures and the front tires were 28 and 30 pounds (way under pressure) and the rear tires were at 82 and 84 pounds ( way over pressure).

I then called the Belle Tire and explained what happened and they said bring it back. In my drive way I personally inflated the tires to the correct pressure front and back. I went to drive the truck again and my truck felt like it was on ice or driving on a bed of marbles. I could not control the truck properly. I then took the truck back to Belle Tire Taylor and Rick (the manager) took my vehicle for a drive and came back and pulled it directly into the alignment bay. It stayed there for about 15 minutes and then RICK came out to the waiting room to tell me he thought the truck drove fine. Then Rick decided to tell me I need new shocks. So I left the business and ordered BILLSTEIN SHOCKS (top of the line shocks)for all 4 shocks plus I ordered a new BILLSTEIN steering damper shock . I installed all 5 shocks and the truck still was all over the road. Mind you my truck handled perfect before the new tires were installed. I took the truck back up to Belle Tire Taylor and told RICK I wanted to get new tires installed under the TOYO 500 mile 45 day guarantee. I knew it was a bad set of tires but Rick kept telling me its not the Toyo tires - he has sold thousands of tires with no problems.

We got into a small argument and I left the store. I drove down to Belle Tire Southgate and explained the situation to the assistant manager RICK and they warranted all 4 tires with no problems. I got all new tires put on the truck at no cost to me. I thanked the assistant manager RIck and drove the truck home. The truck drove perfect as soon as the new tires were installed. No weaving or swaying. Now I will give all my business to the Belle tire in Southgate Michigan.

I have 3 vehicles that Belle Tire Taylor will never see again. The Taylor stores sales people have all been nice and courteous to me except RICK (the manager). Thanks to Rick he lost all my business.
     
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Stay Away
Posted by Abyars96 on 07/03/2013
I took my car in to get the tires looked at because my car kept telling me that it had low tire pressure. After 2 hours of sitting there they told me there was nothing wrong with my tire. I left the store and the next day the tire pressure light came on again so I took it to Ford only to find out there was a huge nail in my tire. Really? NOT pleased.
     
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Unsafe Tire
Posted by Turnipseedcraig on 06/30/2013
JACKSON -- About two years ago I purchased two front tires for my Chevy truck and had an alignment done at the same time. The drivers side front tire had worn very much on the inside and this concerned me as I also noticed a bumping noise from the drivers side front when driving. I took my truck to the Belle tire store where I purchased the tires and explained the problem to a man at the front desk. I should mention the passenger side front tire did not show the same wear problem. The man at the front desk said they would be happy to check the alignment and tire. They did and the man from the front desk told me the alignment was off but not enough to be a problem and that the extreme wear was caused by not rotating the tires. I was also told that as my truck was a 4 wheel drive they could only sell me a set of four tires. I did not have the money for four new tires so I left the store. When I got home I decided to rotate the two front tires. When I removed the tire I had complained to Belle tire about it had two bulbs on it and the cords were showings through. My complaint is that if Belle tire did inspect the tire and check the alignment why was I not informed of the unsafe condition of the driver side front tire. My self and my family's safety was endangered due to their lying or their failure to do what they said they did. This is not over, I am going to return to Belle tire with the tire in question and see what their reaction to this problem will be. I will return here and describe what happens.
Read Company Response
Company Response on 07/01/2013:
Good Morning,

Thank you for bringing your recent experience to our attention.

I would like to review your invoice with our team and follow up with you. Could you please send an email with the name and phone number associated with your account to CustomerService@BelleTire.com?

Thank you in advance for your assistance. I look forward to working with you to resolve this issue.

Best,

Kelsey Ruder
Belle Tire
     
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Posted by Tezrien on 2013-06-30:
He was probably correct about the tire rotation. You should rotate them every 7500-10000 miles and when you do the right front and left rear should exchange places just and the left front and right rear exchange places.
Posted by trmn8r on 2013-06-30:
How many miles are on the tires?

If you have directional tires, they should be swapped front to rear only. If not, then the manufacturer may well recommend a cross pattern.
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Stripped Caliper Bracket and Bolt
Posted by Jnut1977 on 11/12/2012
CANTON, MICHIGAN --
I’m writing in regards to a recent experience with Belle Tire. Let me say I have been a faithful and royal customer to Belle Tire for years now. On Thursday November 8th, I went to the Belle Tire in Garden City at 33535 Ford Road, Garden City, MI 48135 to have my tires balanced and rotated. The Garden City Belle Tire did the rotation and balanced the tires and informed me I needed an outer tie rod as well as a lower control arm and recommended shocks and struts. I declined the work and left. When I left I noticed the car was very wobbly so I decided to get a second opinion, and was told the only thing needed was a control arm. I let the other dealer replace the control arm. I took it back to the Garden City after the repairs to find out why it was wobbly. They checked it and said they balanced the tires and if it doesn't stop I probably have a bent rim. Sure enough it was still wobbling. On Saturday November 10th I took my vehicle to the Belle Tire in Canton at 45875 Ford Rd Canton, MI 48187 to have them reevaluate the wobbling. I was helped by salesperson Thomas [snip], he told me it was probably just a balance issue but the mechanic couldn't find the wheel lock. I told him it was in the car probably in the passenger seat. After a few minutes he came back and said the mechanic (Jeremy [snip]) still couldn't find it. I asked if I could go look, I walked in the garage and looked in my passenger seat but it wasn't there as I started to open my back door I saw the wheel lock clearly sitting on the back seat. If the mechanic wasn't so busy eating he may have saw it the first time. After awhile Thomas came back to the waiting room and said that all my tires were off balance and they didn't notice a bent rim and that the other Belle Tire in Garden City stripped one of my studs and they were going to replace it and charge the other Belle Tire, I said ok. A little while longer passes and Thomas comes back out and sits down and asks who did my brakes, by this time it’s 4:35 and they close at 5:00. I said why what’s wrong with my brakes, he says whoever did your brakes stripped the bolt and the caliper bracket by using an impact gun. He also said that whoever did the brakes just stuck an aftermarket bolt back in and that it was very loose. I told him that I never had a problem with my brakes and that they were done in the earlier part of this year so there would have been an issue with that loose bolt by now. He just shrugged and said I can’t give you a price right now and their parts person said the whole caliper would need to be replaced. At this time the mechanic (Jeremy [snip]) comes out and sits and stresses to me that its really really unsafe and he suggest I not drive it but he knows I got to get home so be very very very careful. I told them that the mechanic who did my brakes would never do anything that could jeopardize my safety as well as others out on the road. I left very upset, My brakes were done June 12th, 2012 I have driven all over from that time up until now with no issues what so ever. I took my vehicle to a GM Dealership for an oil change and a multi point inspection on November 1st, 2012 and they did not mention anything about a bolt being loose. The Belle Tire in Garden City said nothing about a loose bolt nor did the mechanic who repaired the control arm. I took it to the mechanic who did the brakes back in June and when he looked at it he said look at this bolt (that I watched him pull out by hand) if I had placed this bolt in here back in June it would have been rusted. He showed me a shiny new bolt that clearly Belle Tire had placed in my caliper bracket. So after spending my entire Sunday searching for a bracket and bolt I was out of a hundred dollars, to repair what Belle Tire did. I went back to the Canton Belle Tire Monday November 12th, 2012 and asked to speak with the manager. I spoke with Doug [snip] and told him the situation and he states that the person who did my brakes stripped the caliper bracket and used an aftermarket bolt. I pulled the bolt out of my pocket and said my brakes were done earlier this year and if this was the bolt placed in the caliper bracket it would show some signs or rust (which it had none). He snatches the bolt and the repair paper and says who worked on this car and storms off to the back. He came back and said I believe my mechanic. I snatched the bolt repair order and stormed out. I as well as my family have been faithful customers of Belle Tire for YEARS sadly to say I will no longer patronize this establishment. It was very unprofessional to send me out with such a huge safety issue. What happen to honesty and integrity? I will be heard!


Khalia Storrs
Customer for 10+ years
     
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The only place I trust
Posted by Robynmom on 08/08/2011
ROYAL OAK, MICHIGAN -- I have nothing but good things to say about the Belle Tire in Royal Oak, MI on Woodward. They have ALWAYS impressed me. Whenever I get a price from the dealer for repairs, I find that Belle Tire is almost half the amount. The dealers tack on labor for everything. There have been times when Belle Tire didn't even charge me because the problem was so small or they checked out he car and there wasn't a problem. The dealer would have charged me a labor charge -- at least. The guys at this shop have been there forever. I asked one of the repairmen if he ever thought about opening his own shop and he said he'd never leave Belle Tire because it was too good of a company. They are not going to risk a bad reputation.
This is not true for all Belle Tires. There is one in Beverly Hills/Southfield that I had very bad service. Now I only go to the Royal Oak shop.
     
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Posted by MissLeopard83 on 2011-08-08:
It's always nice to find a company that stands behind their work and gives the customers the benefit of the doubt. My non-dealer repair company charges $60 just for inspection regardless if there is a problem or not.
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I think of Belle Tire every time my brakes lock up!
Posted by JK2 on 04/11/2011
LAKE ORION, MICHIGAN -- I think of Belle Tire every time my rear brakes squeal and lock up! And it only cost me $400.00 for them to stick me with this problem. The Lake Orion location insisted I needed new rear drums when I brought my pickup in to check out a minor noise in rear end. And, what a pain in the rear end they have been! Less than a week after the "repair", I was forced to stop at the Plymouth Belle Tire location to see what was causing a loud thumping noise. Oh, nothing much, they said. Just the wrong sized rear brake drums installed for my vehicle. They "corrected" their error, and later I left for my trip to Texas. Now the rear brakes lock up regularly, especially in the warmer weather. Guess I'll have to get the Belle Tire repair repaired, probably for another $400.00. My assessment: You go to hell when you use Belle!
     
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Posted by Anonymous on 2011-04-13:
Your brakes regularly lock up and you are still driving the vehicle on the road? It is a crime to knowingly take a defective vehicle out on the road and put the lives of others in danger. Please fix your vehicle for the safety of others.
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Do not go to Belle Tire
Posted by Sircharles on 03/02/2010
I have had slow leaks in my 2 rear tires for a couple of months so I decided to take my car to the Belle Tire nearest to my house which is the one located on Rochester and Long Lake. They took my car in the shop and supposedly fixed the slow leaks by grinding down the rust and other junk on the rims and sealing them (what they are supposed to do). I waited 2 hours on not a real busy day just for 2 tires which I find ridiculous. Anyway, about a week goes by and I see that my tires are low again. So I call my friend who is a mechanic and ask him what to do.
He asked me what location I took my car to, and even before I could finish my sentence he told me never to take my car there. That this was the worst Belle Tire in MI. So he sent me to another Belle Tire location that we have a friend from school that manages there. My buddy took the car in and checked out the rear tires and the rims were still full of corrosion. SO I guess they made me wait for 2 hours at the Belle Tire at long lake and rochester while they made it look like they were working on my car! What a crap thing to do to a long time customer. I have purchased many tires from them over the years. NEVER AGAIN! I guess you have to know somebody not to get ripped in the car business. My buddy did all 4 tires for me in under an hour.
     
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Oil Change
Posted by Wildchild87 on 01/22/2010
GARDEN CITY, MICHIGAN -- I have dealt with Belle Tire before to fix my tires and had no issues with them. I had needed to get my wheels cleaned so I took it there and they did a good job. I had also needed my oil changed so I let them do that too. I guess they had inspected my car which they did on their own and told me I needed to have my back air shock replaced soon. so I got that done the next day. a few days later my car started acting funny by misfiring and stalling a few times. I've never had any problems with my car until they changed my oil. when I parked my car I opened the hood and found they had not put my dipstick all the back in half of it was still sticking out and then when I checked my oil they had put way to much oil back in! Now I'm having more issues with my car shifting and just not driving right all together. tomorrow I'm going up there to let them know what they did or more so didn't do and find out what other problems they had caused other than my oil just flying all over my engine.
     
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Posted by Alain on 2010-01-22:
Let us know how they respond to your problem.
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