Hydroxatone is Awful Product, Worse Company
NEW YORK, NEW YORK -- Complaint sent to Better Business Bureau, 1010 WINS, friend who caters for Sundance:
I placed an order for the Hydroxatone Product on May 29th, 2008. When asked if I wished to have the product shipped Express Mail (with, of course, the extra express mail charge) I replied clearly and emphatically "No, I'm in no hurry." I received the shipment express delivery with an express delivery charge. I received a second unsolicited shipment also with an express delivery charge 5 days later. On June 9th, 2008, at 10:20AM I called the Hydroxatone service center and after a ten minute wait spoke with customer service center rep., "Marissa." I told her of my consternation at not only the second unsolicited shipment but of the specifically unrequested "express" shipment. I was asked received a cancellation number and returned all of the products adhering to their return policy exactly as required on their web site. I even sent them back "certified mail" because their customer service seemed so sloppy. I called back at 12:30 when I noticed the two shipments had different RMA numbers and was told that both orders had in fact been cancelled.
I received a letter dated July 21st, 2008, signed by [snip], Customer Relations. It's titled "Reminder" asking me to remit a billing total of $139.90. I called and after being frustrated for being on hold for approximately 30 minutes, I left a message, stating my case as written above. On October 20, 2008, I received a "Final Past Due Notice." The letter threatens to put me on their "Bad Credit List."
I called on November 3rd, 2008 and after being on hold for approximately 5 minutes spoke with a woman who asked me if I had sent the package back by certified mail. I told her that I indeed had and she replied "well maybe it got lost in the mail." I was told a supervisor would return my call. Supervisor "Theresa" returned my call several hours later and I was not home. She left her extension number (575). According to their answering system they were open until 6PM that evening. I called back 4 times between 5 and 6PM and tried that extension hat tells you the person is busy and please try your call again later. I called back at 9:30 today, November 4th and after being on hold for several minutes spoke with a gentleman who said the computer systems were down. I asked to speak with supervisor Theresa and when transferred got the unavailable message and please try your call again later. I called back and left a long message with another gentleman with all of the above information and was told Theresa would return my call.
This incredibly sloppy and incompetent customer service began as an annoyance, became a nuisance, and now they have wasted much of my time and are sending threatening notices. I have threatened them with legal action and intend to follow through. I will present my documentation.