BellSouth Phone Service

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Misleading information
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GEORGIA -- I was with a competitor of BellSouth when BellSouth called me to switch over. they offered me this great deal with DSL internet cacle service and free long distance service bundle for a good price so I took it. the price went up so much that I had to drop some of the options that was supposed to be included. well they never mentioned a two year contract with direct tv. I was going to receive these incredible rebates. The cable person would be bringing me a check which direct tv knew nothing about. So I called BellSouth back and was informed you have to go online to enter for the rebates. So then I printed out copies of the forms thinking that I did everything that I was supposed to do. No there was still more to do evidently because the checks never came. I called and complained to anyone that would listen because you had to go through the chain of command, but you could never get operator numbers or last names to identify who you spoke to. I am getting double bills from my old phone number that got changed from Comcast to BellSouth. I keep calling and they tell me not to worry, it takes time to come off the computer, I explained that I did not feel comfortable with that because it should show a 0 balance. unfortunately they have lost their credibility with me. I am afrid this will come up later to haunt me or mess my credit up. or down the line they will continue to bill me or ask for a deposit because of it showing a balance. I can't switch back because of the 2 year contract, so I am at a point of disgust with how misleading a company can operate and get away with it. I don't believe it was the company itself but allowing the rep for the company to misrepresent is wrong!! when I ask to show me where I agreed to a 2 year contract all she could say was that was their policy. I thought the call was monitored which would have proved that I did not agree.
     
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Gerald on 2007-07-03:
Please don't assume it was a dishonest employee and let the company off the hook. The company knows exactly what is happening.
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Soliciting With A PRIVATE phone number
Posted by on
EDGEWATER, FLORIDA -- Hello... We are a business that already receives BellSouth services and can't understand how they have the right to call us soliciting ADDITIONAL services and promotions using a PRIVATE phone number (I guess because they already know that we have caller ID) and the rudest of representatives that just hang up in your ear when they hear a “no thanks”. We have been on the “No Call” list for quite some time and if it excludes calls from companies that we do business with then who do I contact to stop those calls?

Obviously none of us have the time out of our busy days to often make these complaints but I figured if I didn’t use my downtime to write this one then I’m not making much of an effort to stop it!
     
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trumania on 2007-09-11:
The Do Not Call list does not prevent companies you have a business relationship with to stop calling you. They are actually well within their right.

What you should do is call the company and tell them you want to be removed from BellSouth's advertising call list. They can actually remove you from that one and will then only be allowed to call you if they are preforming maintenance on your account and need to notify you.
Anonymous on 2007-09-11:
The calls are coming from India and other outsourced locations that can't pick up the caller ID's. BellSouth, AT&T, Red Cross, credit card offers etc... They are all doing it now, if you ask to be removed they just hang up and move to the next call as they have nothing to worry about since they are in some 3rd World he11 hole country. If you get a real American person with no caller ID they are routing the calls -via- these offshore locations so they can bypass the caller ID's. So much for the Do Not Call program, corporate America has found the loop holes in the system like Trumania says.
chemman on 2007-09-11:
Some of the companies really drive me crazy, there is an 800 number that keeps calling my house and asking for my wife. Whenever I ask who is calling or if I can take a message they hang up immediately. Three times now I answer the phone when I see the number and state "Please put me on your do not call list", twice I was hung up on before I even fished and the third time the woman actually responded and said "I'll see what I can do sir" and then hung up on me. I know you can file complaints against them but how do you file a complaint when I con't even get them to tell me what company that are calling for?
Anonymous on 2007-09-11:
Chemman, if you know the number go to: http://whocalled.us
Hugh_Jorgen on 2007-09-11:
The problem I have is companies paying individuals to call from home - I get a call on the caller ID that's a local number and a name like Bob Smith. I answer the phone, and they start of with "Mr Jorgen, this is Bob Smith calling on behalf of ABC Vinyl Siding and Gutters.....". I keep asking to be placed on their DNC list, but the caller and the company keeps changing.
Anonymous on 2007-09-11:
Hugh, I get those also. As soon as they say Mister the next thing they hear is click. Nobody I know would ever call me Mister, only some jerk trying to sell me something. I liked the one I got a few weeks ago. Guy says hello mister so and so, I am Steve with the vinyl window company that is putting in new windows for all your neighbors. I ask oh' really at what address's? Dead silence, next thing he hears is click. He was spoofing a local number that of course answers to a dead line.
Anonymous on 2007-09-11:
Leftypn: Good information. Caller I.D. and call block can help.
I voted your review 'Very Helpful'.
Anonymous on 2007-09-11:
You can use Anonymous Call Rejection which is part of the business phone package. It will announce to any call where the ID is blocked, or displays Private Caller or Out of Area. The caller hears a notice that they need to clear the ID block and call back. It works very well but you stand a good chance of missing important calls.
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