I'm having problem receiving an order from Benefit Cosmetics and the six emails I've already sent them were no good for solving this matter. Really, it is unacceptable that this company have asked me to wait 3 months for the delivery of my order (which is already paid for). It is also unacceptable that Benefit cannot track my order with the postal service they have hired. And to get worse, it is really disappointing that they don't have a direct email for which I can reply to so that the history of my contacts become stored (I cannot stand receiving the same models of email, as it is always my first contact).
I've made an expensive purchase in their online store and I'm very unhappy with their service. I've always bought stuff in Amazon and other online stores located outside of Brazil and never had a problem like this one before. I intended to have given this products as a present by Christmas but their delivery problems made it impossible. This delay really created a bad timing for me at holiday!!! Regarding that, I'd like to ask Benfit to refund my order in its entire value and send me the refund confirmation. I'm looking forward for a direct answer that really solves my problem, different from the previous ones I've received.