I love coffee and got a Bennoti espresso machine as present from friends 3 months ago. After I unpacked the machine and turned it on I found out the water tank has a crack. I searched for the company online and found email and phone number. Email does not work at all, but I was able to call. A very nice lady promised to order a water tank and mail it for free, it would take about a month until I receive it. I was impressed about this business and looked up the internet for their other products, wrote a list with coffee cups I wanted to try.
The month went by, nothing came. I called again, the lady said it should arrive at their place soon and they forward it. Another two weeks went by, I called again. The employee told me the tank has been sent this Friday. Nothing arrived, I called AGAIN. This time a pretty unfriendly employee said the piece can be ordered, it takes about a month and I have to pay for it.
So much for good customer service. Now I have a machine which is useless without tank. My friends are from Europe and after went back from vacation did not keep the paperwork. I will try to find out who to contact about this company. I do like the machine and would like to use it. I don't mind buying the coffee cups which are not inexpensive either. But getting a machine and not be able to use it is wrong and I will definitely tell everybody I know about it and see if there is a consumer protection who can advise me.
ORANGE -- As we all know we get sucked into something that seems like a good deal, but end up with a big hairy beast we don't agree to.
This is my first, not last, warning against the Bennoti Inc Bennoti Coffee Machine.
On Dec 4. 2006 I bought into the order of 4 capsules of coffee for $107. with a free coffee machine. Well the idea that nothing comes for free, believe it. It was supposed to be $138.42 for the machine and coffee shipped. On Dec 7, 2006 my bank account was charged $296.50 by Bennoti. I immediately disputed this with my credit union. I called UPS. One box was delivered, refused (never being opened) and sent back to Bennoti Inc. The second box was re-routed in shipping and I never had my hands on it. I waited, as my credit union suggested. Finally after many letters and the dispute with my credit union I got a refund from Bennoti, Inc. Of course the refund was for $219.50, not the full amount of $296.50.
My advice is don't trust this company. FRAUD AND BAIT AND SWITCH COME TO MIND WHEN DEALING WITH THEM.
Let me also mention. Don't bother with the phone line or customer service. They hang up on you or o play dumb and ignore you. I finally got an email from Sandy@customer service. Tell her I sent you. All complaints should be directed to her.
Nothing is Free. It cost me almost $80.00, Lost time at work, lots of energy wasted and I didn't even enjoy being screwed.
SHELTON, CONNECTICUT -- Bennoti advertises on TV, they also have a website. The deal is that you buy their coffee (proprietary packaging) and they give you a FREE Espresso Maker. I ordered the coffee because I really wanted a good Espresso Maker. A few days later I told one of my children of my purchase. It turns out that my kids had gotten together and bought me a very good Espresso Maker. This was probably the same day Bennoti shipped the coffee and the unit.
I e-mailed their customer service that evening, asking for their return policy. This e-mail got ignored, as did the next 5.
Calling them does not work either, you end up getting a nice voice telling you that they are very busy and e-mails would get faster results. That is a true joke. If you keep hanging on, eventually the line will go dead.
All I want is for someone at Bennoti's to tell me where to ship the two unopened boxes and do I need an RMA number. Is that so difficult? It certainly seems that way for Bennoti's customer service.
QUEENS, NEW YORK -- I love Bennoti! Other than a few delays in shipping the coffee, my favorite Gran Aroma! I never had a problem with customer service.
They provided me with the proper status on my order, whenever I called in and placing an order was never a problem.
I was never overcharged, if anything, I was offered tons of discounts on my Espresso maker and coffee.
SULPHUR, LA, LOUISIANA -- Hi! I got a Bennoti coffee/cappuccino maker as a gift and have been unable to get any instructions/paperwork at all!!! This is extremely annoying since I have had 2 strokes since I got this machine and cannot get anybody to kelp me at all (ie: these people are more lost than I am, and I have had 2 strokes, so...Isn't that a sad situation. Help me, please ya'll I've tried everything...Even paid a repairman to try to make me some instructions...But I shouldn't have to do this...) Somebody help me please...I have had people see it in a box on my kitchen cabinet and everybody wants to know how it works, how the coffee tastes, etc...And I can't tell them a damn thing (sorry...)But if you only know how ignorant this sounds to me but anything you can do would be greatly appreciated...Also, could you send me a letter by mail , as I cam not the only one using this computer and I don't want to miss this note, ya know).
This may sound silly to you, but it's really a pain in the butt to me. Thanks in advance for your assistance....Help please!!!!
LAS VEGAS, NEVADA -- I ordered the $116.00 special a week ago, got it yesterday 8/16/07, it is the best coffee I have ever had period. Works just like they say. I had no problems whatever. In fact I ordered the 24 pack and machine by mistake first and had to reorder to get the special, I E'ed them about it and they only charged me the small order which is what I got yesterday. They responded to my E inquiring if they had made the credit and switch as I requested.
I see a lot of bad press on it but I can only say it is great, better in fact than my daughters $850.00 Starbucks machine and the coffee is just awesome.