I love coffee and got a Bennoti espresso machine as present from friends 3 months ago. After I unpacked the machine and turned it on, I found out the water tank has a crack. I searched for the company online and found email and phone number. Email does not work at all, but I was able to call.
A very nice lady promised to order a water tank and mail it for free, it would take about a month until I receive it. I was impressed about this business and looked up the internet for their other products, wrote a list with coffee cups I wanted to try. The month went by, nothing came. I called again, the lady said it should arrive at their place soon and they forward it. Another two weeks went by, I called again. The employee told me the tank has been sent this Friday. Nothing arrived. I called AGAIN. This time a pretty unfriendly employee said the piece can be ordered, it takes about a month and I have to pay for it.
So much for good customer service. Now I have a machine which is useless without tank. My friends are from Europe and after went back from vacation, did not keep the paperwork. I will try to find out who to contact about this company. I do like the machine and would like to use it. I don't mind buying the coffee cups which are not inexpensive either. But getting a machine and not be able to use it is wrong and I will definitely tell everybody I know about it and see if there is a consumer protection who can advise me.
SULPHUR, LA, LOUISIANA -- Hi! I got a Bennoti coffee/cappuccino maker as a gift and have been unable to get any instructions/paperwork at all!!! This is extremely annoying since I have had 2 strokes since I got this machine and cannot get anybody to help me at all (ie: these people are more lost than I am, and I have had 2 strokes, so...isn't that a sad situation? Help me, please ya'll I've tried everything...even paid a repairman to try to make me some instructions...But I shouldn't have to do this...)
Somebody help me please...I have had people see it in a box on my kitchen cabinet and everybody wants to know how it works, how the coffee tastes, etc. and I can't tell them a damn thing (sorry...). But if you only know how ignorant this sounds to me...but anything you can do would be greatly appreciated. Also, could you send me a letter by mail, as I cannot the only one using this computer and I don't want to miss this note, ya know. This may sound silly to you, but it's really a pain in the butt to me. Thanks in advance for your assistance. Help please!!! Thanks.
QUEENS, NEW YORK -- I love Bennoti! Other than a few delays in shipping the coffee, my favorite Gran Aroma! I never had a problem with Customer Service. They provided me with the proper status on my order, whenever I called in and placing an order was never a problem. I was never overcharged, if anything, I was offered tons of discounts on my espresso maker and coffee. Happy customer.
ORANGE -- As we all know we get sucked into something that seems like a good deal, but end up with a big hairy beast we don't agree to. This is my first, not last, warning against the Bennoti Inc. Bennoti Coffee Machine. On Dec 4, 2006 I bought into the order of 4 capsules of coffee for $107 with a free coffee machine. Well the idea that nothing comes for free, believe it. It was supposed to be $138.42 for the machine and coffee shipped.
On Dec 7, 2006 my bank account was charged $296.50 by Bennoti. I immediately disputed this with my credit union. I called UPS. One box was delivered, refused (never being opened) and sent back to Bennoti Inc. The second box was re-routed in shipping and I never had my hands on it. I waited, as my credit union suggested. Finally after many letters and the dispute with my credit union, I got a refund from Bennoti, Inc. Of course the refund was for $219.50, not the full amount of $296.50.
My advice is don't trust this company. FRAUD AND BAIT-AND-SWITCH COME TO MIND WHEN DEALING WITH THEM. Let me also mention: don't bother with the phone line or customer service. They hang up on you or play dumb and ignore you. I finally got an email from **. Tell her I sent you. All complaints should be directed to her.
Nothing is free. It cost me almost $80.00, lost time at work, lots of energy wasted and I didn't even enjoy being screwed.
SHELTON, CONNECTICUT -- Bennoti advertises on TV, they also have a website. The deal is that you buy their coffee (proprietary packaging) and they give you a FREE espresso maker. I ordered the coffee because I really wanted a good espresso maker. A few days later I told one of my children of my purchase. It turns out that my kids had gotten together and bought me a very good espresso maker. This was probably the same day Bennoti shipped the coffee and the unit.
I e-mailed their customer service that evening, asking for their return policy. This e-mail got ignored, as did the next 5. Calling them does not work either, you end up getting a nice voice telling you that they are very busy and e-mails would get faster results. That is a true joke. If you keep hanging on, eventually the line will go dead. All I want is for someone at Bennoti's to tell me where to ship the two unopened boxes and do I need an RMA number. Is that so difficult? It certainly seems that way for Bennoti's customer service.
LAS VEGAS, NEVADA -- I ordered the $116.00 special a week ago, got it yesterday 8/16/07, it is the best coffee I have ever had period. Works just like they say. I had no problems whatever. In fact I ordered the 24-pack and machine by mistake first and had to re-order to get the special, I emailed them about it and they only charged me the small order which is what I got yesterday. They responded to my email inquiring if they had made the credit and switch as I requested.
I see a lot of bad press on it but I can only say it is great, better in fact than my daughter's $850.00 Starbucks machine and the coffee is just awesome.