Our business purchased online a camera from Best Buy. Out of the box it did work. It would take pictures but we could not download them to the computer. We called (and we got transferred all around the place) for a return but were one day past the day for a return. They told us to work with Kodak. We called and had the same run around but they agreed to send us a USB cable. It did not work.
We called Best Buy Customer Relations. We were told they could not help us because "you purchased it from Best Buy Online". The return policy is 14 days. Now we have a $150 dollar camera that is junk. The chances of a camera not working out of the box is so slim and Best Buy was very, very stand behind the 14-day return policy. They stink!!
STERLING, VIRGINIA -- I bought a Canon mp620 printer from Best Buy on the 13th of June for $160+tax.. While surfing online, I saw that Amazon was selling the same for $99.99.. So I took my "UNOPENED" box back on the 18th of July but the store guy refused to take it back.. It was just a couple of days past their 30-day policy and my item was unopened.. I expected a little bit consideration.. These guys are terrible.. The products are overpriced and customer satisfaction means nothing to them.. I will never ever step in that store again.. I'm just so furious.
NEW YORK CITY, NEW YORK -- I went to Best Buy on Broadway and asked for a price match. When I entered the store, the salesperson told me the competitor are B&H and J&R. Then she found out B&H was selling the camera $40 less. Three other managers came and they told me they'd lose money if I snatched the camera for that much less. For expensive items (the camera is $499 at Best Buy) they go case by case. In this case, they couldn't match that price.
My brain froze for a minute but woke up again when they started to act extremely unprofessional and quite obnoxious. The three salesmen looked like punks... Stood and acted really weird. I felt extremely uncomfortable and left. I will never go to broadway best buy again.
Number 1, they do false advertising and lie to your face with idiotic excuses. It was such a big waste of my time. Number 2, the sales people were bunch of rude and young punks. When I left they were laughing and shouting. I should have called the police on them... Shame on you Best Buy. For everything! Don't go there. And if Best Buy is reading this, please do us a favor -- send a manager to that store to sort these guys out!!!!!
OCALA, FLORIDA -- I purchased a Nikon Cool Pix camera and left for a vacation. This camera was not performing to a decent satisfaction in regard to its focus on insects (being a nature photographer this is critical). I struggled to get it to work but it took 20 pictures to get 1 good one!! SO I attempted to read the directions of the manufacturer. It WAS IN SPANISH ONLY!!
When I went to return the thing, they charged me a restocking fee, plus I purchased two cards of "film" and a battery which are no good. They charged me $60.00 RESTOCKING FEE SO THE WEEKEND COSTS ME OVER $150.00 TO HAVE A JUNKIE CAMERA FOR TWO DAYS. THIS IS UNACCEPTABLE WHEN THE DEVICE IS NOT GOOD!!
MEMPHIS, TENNESSEE -- Long story short: I purchased a Nikon Camera from Best Buy in February of 2005 and purchased an extended warranty that lasts till 2009. I was assured that it covered "anything" that happened to the camera. Well here it is - April 2008 and the camera dies. We take it to Best Buy and the Geek Squad sends it off to "Precision Camera", a third party company, for repair. So far so good. Well two week later we get the call. "Sir, your camera has corrosion which voids the warranty." I immediately call Best Buy corporate and the "run around" begins.
Here it is two weeks later and I'm on the phone with the 5th supervisor who says quite frankly that they are not going to replace the camera. Even though the camera is covered under humidity, which causes condensation, which produces water which they say is what caused the corrosion. When I tell them that scenario, they say "Sir, we're not covering your camera no matter what else you say." Then I find out from a person at Precision Camera that there is a second warranty offered that would have covered this damage.
So I ask a second supervisor who says "Since it wasn't offered when you bought your camera, you can't buy it now and we won't offer you the warranty because you're not qualified for an upgrade." This is completely disrespectful of me as a customer and consumer. I really need some advice on who I can contact as far as vice presidents or CEOs. Right now I have a call into the operations manager at the local Best Buy. I'm waiting on a return phone call.
My daughter (15) & I have spent many hours researching digital cameras for her as she has been a photography fanatic for a while... We have to drive an hour & a half to the Big city (Fayettville, AR) and knew which cameras we were interested in. Some shops were out of stock & some I just won't buy from. We ended up trying Best Buy, and not only would the manager honor sale prices on the one we wanted, but she made a comment on if my daughter didn't like the color of her favorite that she should spray paint the thing ($250-400 range mind you).
Then she asked why my kid wasn't in school (she's home-schooled). The other service people were of no help and the store never even acknowledged the manager was in the wrong when I complained... I have written to Corp and told them they lost more than my business that day.
BROOKLYN CENTER, MINNESOTA -- On June 17, 2007 (Father's Day) I received a digital camera from my daughter & grand kids. I took 2 or 3 test pictures and put it in its case and on the kitchen table. I did not touch the camera until I packed it in my suitcase for an auto trip I was taking to the East Coast in August. When I got to Boston, I went to use the camera & there was a black spot in the middle of the viewfinder & I could see no images. I was unable to use the camera.
When I returned home, I went to Best Buy and they sent it to Connecticut. It came back "unrepairable" and Best Buy said they only have a 14 DAY warranty unless I bought an extended warranty (which I hadn't). I called corporate here in Minneapolis and they said it was my fault (the LCD inside the camera had broken). I did nothing to the camera to cause this. I went back to Best Buy to argue my case & the manager ** told me to keep my voice down or I'd be escorted out. I took out my Best Buy credit card & cut it up in a thousand pieces. I will NEVER deal with Best Buy again!!
EVANSTON, ILLINOIS -- I bought a Canon digital camera from Best Buy (store 313 in Evanston) with a 4-year warranty on 12/09/06. The camera didn't power up. I took it back the next day for an exchange and found that the camera they sold me didn't match the serial number on the sales receipt (the serial number on the factory was yet another non-matching number). The store manager ** examined the camera and concluded "this camera was not bought yesterday."
If so, then Best Buy sold me a used, probably returned camera as new, and now refuse to exchange it or honor the warranty. I am out $350 bucks with a broken camera and no recourse! I believe that Best Buy is engaged in a criminal conspiracy to defraud its customers. And what happened to me is a perfect scam - a money-making machine. Corporate complaints "can do nothing. This is a store issue." Buy only from a small local retailer whom you know and trust.
NEWPORT, CALIFORNIA -- Best Buy was rude and incorporate. My camera didn't work anymore and they couldn't replace it nor fix it. So they offered me to send it to the manufacturer to let them fix it. It should take about 2-3 weeks, but it would have been only around about 1 week. Best Buy can't send it back to Germany, where I come from, neither can't send it faster. For this one case they weren't flexible or nice to me. I wouldn't recommend Best Buy to anybody!