Best Buy Cameras - Page 2

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Camera Return
Posted by on
Rating: 1/51
NEWPORT, CALIFORNIA -- Best Buy was rude and incorporate. My camera didn't work anymore and they couldn't replace it nor fix it. So they offered me to send it to the manufacturer to let them fix it. It should take about 2-3 weeks, but I would have been only around about 1 week. Best buy can't send it back to Germany, where I come from neither can't send it faster. For this one case they weren't flexible or nice to me. I wouldn't recommend Best Buy to anybody!
     
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CU on 08/16/2013:
Is this a new purchase? If not, what exactly are they doing that is not nice or flexible? For any camera repair I would expect it to be sent back to the manufacturer. They don't have resources, training or parts to do camera repairs.
cmthru on 08/16/2013:
If you purchased the camera in the US then it's only covered by a US warranty. However, if it's been less than 15 days since the purchase then BB should exchange it.
FoDaddy19 on 08/16/2013:
If you're outside the 15 day return window and you don't have an extended warranty, then you're dealing with the manufacturer of the camera.

There's nothing rude or inconsiderate(?) going on here if that's the case.
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Not a Best Buy
Posted by on
ALTAMONTE SPRINGS, FLORIDA -- Best Buy? Not. I purchased a camera in Best Buy on special thinking that got a good deal. Then went to Costco to do grocery shopping. The same exact camera was on sale for $165 less than what I paid in Best Buy.
     
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MRM on 03/09/2011:
It is wise to shop around before purchasing. I would always look in the paper ads for the best deals. Best Buy should be left out of this complaint.
Anonymous on 03/09/2011:
If Best Buy is selling a camera for $165 more than other stores then Best Buy definitely needs to be named in the complaint. People need to know you can't trust Best Buy prices.

OP can you post the particulars of this camera? Like manufacturer and model number. Price paid at Best Buy and price paid at Costco. Thanks.

Also if you haven't already get a refund from Best Buy then buy the one at costco.

Good Review.
Anonymous on 03/09/2011:
Also here's where iPhone really rocks. I use iPhone app RedLaser to get the latest prices at competing stores by merely letting iPhone read the bar code. A quick sanity check before plucking down the bucks.

I tell ya iPhone pays for itself over and over everyday.
MRM on 03/09/2011:
Lord, that's a very nifty app on your iPhone. There is a similar app on the Android called "ShopSaavy" that also scans barcode and looks for the best price around the local area.
Anonymous on 03/09/2011:
Yeah MRM but the one on iPhone works.
momsey on 03/09/2011:
$165 less? That's a big difference!
ChuhBaca on 03/09/2011:
That is a huge difference in price! I agree with LR, people think that Best Buy is the cheapest, so they put up with/ignore poor service.

I don't agree with LR about the Android Application, though. It works for me.
MRM on 03/09/2011:
Hey Hey! My fellow Android user in the building!
Anonymous on 05/04/2011:
Maybe it is because you pay a membership at Costco to get those deals. If you were unhappy with the price return it and get it from Costco.
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Bad Customer Service on an Insignia Camera
Posted by on
I received the Insignia camera model NS-DSC7P09 as a Christmas gift last year. The camera display was blank when I turned it on and now it won't turn on. I called Insignia 877-467-4289 and the lady told me I needed the receipt. Advise that it was a gift. I still have the original packaging because Best Buy has to have that. Can't Best Buy scan the unit and see when it was purchased. Seriously this is a bunch of bs. How good is a warranty if they won't stand by it. Very disappointed and upset. Don't purchase Insignia or shop at Best Buy.
     
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Anonymous on 12/15/2009:
"Can't Best Buy scan the unit and see when it was purchased."

Depends on how their computer systems work. Some stores, scanning a product doesn't tell you it's sold; just will simply tell you how many of them are in stock. Unless it has its own unique barcode, I don't think they'd be able to tell it was sold and to whom.
JR in Orlando on 12/15/2009:
You received this "last Christmas" and it did not work from the start. Did you wait a year to try the camera, or are you just now complaining about it?
msnanny on 12/15/2009:
If it has a serial number (most electronics do) they very well may be able to help you. Have you asked???
PepperElf on 12/15/2009:
I think BKK is correct
a barcode would only show you the item name and price.

and being a year old... it might even be made anymore. cameras go through several models a year.
redmx3racer on 12/15/2009:
Most items all have the exact same barcode for each product, so no, they can't scan it and see when it was purchased. You could take it to Target, and if they sold the same item, it would scan there too.
The exceptions are items that have a serial # attached that was scanned at the time of purchase, for example, when I bought my PS3 the cashier scanned the barcode, which brought up the price, then the serial# barcode, which brought up the indvidual unit.
I'm not clear on if you used this camera for a year and it broke, or never used it and it was broke from the start. If it was option 2, why wait so long?
Anonymous on 12/15/2009:
well, most electronics that I purchase normally have a one year warranty anyway, so even if you had a receipt, I doubt they would do anything about it......If I were you, I would look around stores and see if they still sold that exact camera. That is, if the camera is still in "re-sellable" shape. If it is and they do in fact still sell that same camera, purchase one, take the old camera and put it in the box, then return it the following day or a week later and tell them it was defective and you want a refund.
Ytropious on 12/15/2009:
"Can't Best Buy scan the unit and see when it was purchased." Nope, and not unless they scan the serial number too. Even then the store can't tell you when it was sold, but the manufacturer might.
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Return Policy
Posted by on
Our business purchased on line a camera from Best Buy. Out of the box it did work. It would take pictures but we could not download them to the computer. We called (and we got transferred all around the place) for a return but were one day past the day for a return. They told us to work with Kodak. We called and had the same run around but they agreed to send us a USB cable. It did not work. We called Best Buy Customer Relations, we were told they could not help us because "you purchased it from Best Buy On line". The return policy is 14 days. Now we have a $150 dollar camera that is junk.

The chances of a camera not working out of the box is so slim and Best Buy was very, very stand behind the 14 day return policy. They stink!!
     
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Fufu487 on 10/01/2009:
Yes, some stores are strict with their returns. By the day.
Fufu487 on 10/01/2009:
Yes, some stores are strict with their returns. By the day.
MRM on 10/01/2009:
Since you're keeping the camera anyway, get a USB card reader, and insert the memory card into the reader.
jktshff1 on 10/01/2009:
Not bashing but, what part of 14 day limit on return is hard to understand? If I was your boss (assuming you are not) I would jump you for screwing up.
Anonymous on 10/01/2009:
Is the USB cable did not work, why not let Kodak know? Maybe they have another solution or can even send a different USB cable? I'll bet there is a simple technical solution to this.
Anonymous on 10/01/2009:
The policy is there for a reason.
Anonymous on 10/01/2009:
Is the USB cable did not work, why not let Kodak know? Maybe they have another solution or can even send a different USB cable? I'll bet there is a simple technical solution to this.
JR in Orlando on 10/01/2009:
With my camera I needed a program on my computer to download the pictures and manage them. Perhaps your computer does not have that. Also, this week I bought at Walmart or Kmart a device that you plug into the usb slot like a memory stick, but it had slots in it so that you could stick a memory card into it for the computer to read. It was $10.00.
Eloise on 10/01/2009:
Best Buy neither makes the camera nor services it. You'll need to deal with Kodak if you want the problem fixed
Anonymous on 10/06/2009:
If it is a Kodak camera did it not come with Kodak software for the picture transfer? Or if that is too hard for you, how about plugging in the USB cable into the port, then opening your My Computer, then looking for the external drive slot. THAT would also connect to your camera. (cameras with USB connections show up as removable devices). Then copy and paste your photos.

Two words: USER ERROR.
Anonymous on 10/06/2009:
Try contacting Kodak. I have a picture viewer. It had some problem (I forget), Kodak said to send it to them. A few days later I got a brand new one.
ren0211 on 02/11/2011:
It's all about customer service. When a customer has a complaint, a concerned business resolves it to the customer's satisfaction. The theory is that a satisfied customer is a return customer. One that is dissatisfied turns into 100 dissatisfied customers because that is how many potential customers the dissatisfied customer will deter.
A return policy is appropriate if reasonable. 2 weeks is impractical and they know it. And those that patronize such businesses are just asking for it. Just ask me. I'm one of them. But know what? It will not happen to me again!
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Terrible return policy
Posted by on
STERLING, VIRGINIA -- I bought a canon mp620 printer from Best Buy on the 13th of June for $160+tax.. while surfing online I saw that Amazon was selling the same for $99.99.. so I took my "UNOPENED" box back on the 18th of July but the store guy refused to take it back.. it was just a couple of days past their 30 day policy and my item was unopened.. I expected a little bit consideration.. these guys are terrible.. the products are overpriced and customer satisfaction means nothing to them.. I will never ever step in that store again.. I'm just so furious.
     
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spiderman2 on 07/19/2009:
Next time do your research before you buy and if you don't make sure you are familiar with the return policy. 30 means 30 not 35.
BokiBean on 07/19/2009:
I'm not sure why you expected "a little consideration" if you were past the return date...
Anonymous on 07/20/2009:
Why? Because you're special? I'll bet you parked in front of the store in the fire lane too.
Eloise on 07/20/2009:
And stomped your feet!! It amazes me the number of people who complain, because they don't think the rules apply to them. They think they are special...
jktshff1 on 07/20/2009:
What all the others said.
MRM on 07/20/2009:
We shall bow down to you, the great one...
Anonymous on 07/20/2009:
Gee, am I to infer that by saying "UNOPENED", that you never opened the box, or used the printer. And like the others, 30 days is 30 days, and a lot of resellers won't even give you that. Not that I'm a lover of Best Buy, they used to be competitive, no they're just a joke. That being said, a 30 day return policy is pretty fair.
SHR77 on 07/20/2009:
Why not expect a little consideration? the printer was unused, brand new unopened box.. I found the same one for over $70 cheaper so I even offered to pay more and buy a Sony Bravia LCD TV ($599 value)in exchange for the printer but they refused.. I totally agree with the above comments about their store policy and I still don't think I was unreasonable... but in this age of customer satisfaction they sure seemed uncaring.
Anonymous on 07/20/2009:
SHR77....don't mean to flog a dead horse, but a 30 day return policy is pretty liberal. Plus, you should have gone on-line and checked prices....BEFORE....you made the final purchase. I always do, and sometimes I'll check for weeks, before I make a purchase, especially if it's a major (over $500) purchase....it never hurts.
Crown Jules on 07/20/2009:
SHR77, so you found a better price online a little over a month after your original purchase. What if you had found the better price two months later? Or three? Or six? Would you still expect Best Buy to accept the return? It doesn't matter if the item was unopened and unused, 30 days is plenty of time to decide if you're going to keep and use it. I also wonder why you spent $160+ on something that you weren't going to use for over a month.
Eloise on 07/20/2009:
SHR77, you just don't get it do you? The 30 day limit is over you can't return it. If they made an exception for you than they would have to for everyone. You have to live by the same rules as everyone else.

Palerider, I learned recently that Best Buy will price match.
Noneill on 07/20/2009:
Sounds like OP made an impulse buy and then felt remorse. Hopefully a lesson was learned.
saj80 on 07/20/2009:
Why was a new printer still unopened over 30 days after the date of purchase?
Anonymous on 07/20/2009:
Rules are rules and in this case just because they tell you no doesn't make them a bad company. (NH)
SHR77 on 07/20/2009:
No loss no gain.. citibank paid for my price difference.. agreed with rules are rules but I ll never ever step in a Best Buy again.

PS. why is it so hard for ppl to believe that the printer was unused.. I bought it coz I always thought I ll print my own photos and stuff and just never got the time to install the software and read the manual and all.
iworkatbby12 on 07/26/2009:
sorry that's the return policy, and how come you will never step foot in another Best Buy?
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Price Match
Posted by on
NEW YORK CITY, NEW YORK -- I went to Best Buy on Broadway and asked for a price match.

When I entered the store, the sales person told me the competitor are B&H and J&R.

Then she found out B&H was selling the camera $40 less.

Three other managers came and they told me they'd lose money if I snatched the camera for that much less.

For expensive items (the camera is $499 at Best Buy) they go case by case. In this case, they couldn't match that price.

My brain froze for a minute but woke up again when they started to act extremely unprofessional and quite obnoxious. The three salesmen looked like punks... stood and acted really weird. I felt extremely uncomfortable and left. I will never go to Broadway Best Buy again. Number 1, they do false advertising and lie to your face with idiotic excuses. It was such a big waste of my time. Number 2, the sales people were bunch of rude and young punks. When I left they were laughing and shouting. I should have called the police on them...

Shame on you Best Buy. FOR EVERYTHING! DON'T GO THERE. And if Best BUY is reading this, PLEASE DO US A FAVOR -- SEND A MANAGER TO THAT STORE TO SORT THESE GUYS OUT!!!!!
     
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Anonymous on 05/07/2009:
So why wouldn't you just go to the other store?
TGT101 on 05/08/2009:
This tells us nothing other than you think people that look like punks are rude.
cybexg on 07/10/2009:
I don't get TGT101's comment. The complaint tells us that the person received poor service, that the store didn't honor their price match promise, and that the store's management tolerates abusive behavior towards customer by the staff
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Re Stocking Fees
Posted by on
OCALA, FLORIDA -- I purchased a Nikon Cool Pic camera and left for a vacation. This camera was not performing to a decent satisfaction in regard to its focus on insects (being a nature photographer this is critical.) I struggles to get it to work but it took 20 pictures to get 1 good one!! SO I attempted to read the directions of the manufacturer. It WAS IN SPANISH ONLY!!

When I went to return the thing they charged me a restocking fee plus I purchased two cards of "film" and a battery which are no good.

They charged me $60.00 RESTOCKING FEE SO THE WEEKEND COSTS ME OVER $150.00 TO HAVE A JUNKIE CAMERA FOR TWO DAYS. THIS IS UNACCEPTABLE WHEN THE DEVICE IS NOT GOOD!!
     
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Anonymous on 09/29/2008:
I believe merchants should do what makes good business sense. I've on many occasions spoken out against unreasonable return policies mainly soulless Target and hapless TRU *BUT* in this case I have to side with the merchant. The return policy is clearly stated at all Best Buys. Also if the item you purchased was defective BB would do a penalty free exchange but that doesn't appear to be the case as it seems you simply weren't happy with the performance of your purchase. I don't think it's reasonable to expect a merchant to fully refund a consumer's poor product choice. There's cost associated with processing returned product that's not suitable for immediate resale. Why should the vendor absorb the cost of a bad consumer decision?

It sucks that your camera sucks but at least you got most of your money back which is better than nothing. And perhaps you learned a little something about due diligence. Good luck and take care!
Anonymous on 09/29/2008:
Crabman makes good sense. This policy comes about after years of people abusing return policies by taking the item, using it for vacation, then returning it. It is even more prevalent with ladie's clothing, where expensive dresses get worn for a evening out, then returned.

Beyond that, you purchased a relatively inexpensive low end recreational camera, for a very specific high end purpose. You judt didn't purchase the right tool for the job.
Anonymous on 09/29/2008:
Regardless of the fact that you bought an inappropriate device for your specific need, paying a fee to return an item is a ridiculous expense.
thensider on 09/29/2008:
I also agree with Ken and Crab. Also, why were the "film" (can I assume you meant a memory card?) and battery not able to be returned. If the battery was not of the AA, AAA variety, then it is returnable. I would think though, as a "nature photographer" you would know that I "point and shoot" isn't going to do the trick!
Anonymous on 09/29/2008:
I agree with most of the posts above mine. If you are a nature photographer, I would think that you would have done research in advance to determine which would be a more suitable camera for your needs. Best Buy is not my favorite place (mainly because there is not enough staff for to assist in-store customers) but I have to side with them on this one. If you made a purchase where the restocking fee was $60, then it was a pretty expensive investment. Doing a little homework in advance would go a long way, and save you money in the process.
thensider on 09/29/2008:
The item was $400. I don't know of any professional photographer that would use a $400 camera. Unless they got it off eBay or something.
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Extended Warranty and Customer Service Stink
Posted by on
MEMPHIS, TENNESSEE -- Long story short: I purchased a Nikon Camera from Best Buy in February of 2005 and purchased a extended warranty that lasts till 2009. I was assured that it covered "anything" that happened to the camera. Well here it is April 2008 and the Camera dies. We take it to Best Buy and the Geek Squad sends it off to "Precision Camera", a third party company, for repair. So far so good. Well two week later we get the call. "Sir, your camera has corrosion which voids the warranty." I immediately call Best Buy corporate and the "run a round" begins. Here it is two weeks later and I'm on the phone with the 5th supervisor who says quite frankly that they are not going to replace the camera. Even though the camera is covered under humidity, which causes condensation, which produces water which they say is what caused the corrosion. When I tell them that scenario, they say "Sir, we're not covering your camera no matter what else you say." Then I find out from a person at Precision Camera that there is a second warranty offered that would have covered this damage. So I ask a second supervisor who says "Since it wasn't offered when you bought your camera, you can't buy it now and we won't offer you the warranty because your not qualified for an upgrade." This is completely disrespectful of me as a customer and consumer.

I really need some advice on who I can contact as far as vice presidents or CEO's. Right now I have a call into the operations manager at the local Best Buy. I'm waiting on a return phone call. Thanks rj
     
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Anonymous on 04/12/2008:
BB sells two types of so-called extended warranties. You can read both warranties on their web pages. The sales staff will say anything, including lying (shocking), to garner a customer. Even if you purchased the correct warranty they would have stalled around and not replaced the camera. You are better off just buying a new camera and forgetting extended warranties.
gigger14 on 04/13/2008:
Your probably right, but I'm fighting to the end!
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Nikon D 70
Posted by on
MARIN CITY, CALIFORNIA -- I purchased a Nikon D 70 from Best Buy on June 28 2004 plus a Extended guarantee.
For the first five monthe this camera was the most fantastic camera then all of a sudden almost all the pictures came out over exposed.
I took about 300 pictures (This is an average day of picture taking for me) over 60% were over exposed so I sent the camera in for repair.
It came back in about two weeks.
The problem was stiil there but better but as time went buy it got worse so I sent it back again for the second time it came back again with the same problem so I sent it back for the third time on Feb 14 2005.
At this time I have had the camera a little under eight months but it has been in for repar for over six weeks.
At this point I'm fed up and do not care about this camera it is a lemon (I have been looking at another camera a Canon EOSd20 W/17/85 lens.
I went to Best Buy this last Friday March 4 2005 and they told me the camera was junk and they had contacted there corporate office fot the OK to Junk it.
I called again March 5TH the same answer ITS junk I paid $1300.00 for this camera.
I was happy thinking I could get another camera at this point
Well this morning I returned to Best Buy to get an answer the camera was shipped to me March 1st 2005 Days before thet told me they were junking it (At this point I'm confused (Junked) ?(Repared)?
I was told If it still did not work they would have to evaluate it and I would have to wait for there desision if they would credit me fot the camera or not (THIS WILL BE THE FOURTH REPAIR)
I do not know if I should purchase another digital camera at this point or wait.
We are expecting a Grandchild any day now and I will have to purchase one at that point one way or another.
The Camera that I want to cet is over eight hundred dollars more bu they do not seem to care at all
In July we are going to Europe Not with that Nikon (I hope.)
Less expensive things returned or repaired I give them a ten but higher end thing like my Camera I give them a (1)
Talking to them is like talking to a blank wall.
Trying to help me no way.
I do not know what more I can say but a very unhapy customer at this point.
P Cook

     
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pro8bud on 10/30/2006:
I ALSO WAS SCREWED BY NIKON. I BOUGHT A COOL PIX S1. IT WORKED GREAT FOR 4 MONTHS AND THEN THE LENSE SUTTER WENT OUT. I FOUND OUT THAT OTHER PEOPLE ARE HAVING THE SAME PROBLEMS. I SENT THE CAMERA IN ON THE 6TH OF SEPTEMBER. I GOT IT BACK ON THE 24TH OF OCTOBER. I TOOK PICTURES FOR 4 DAYS WHEN I WENT TO DOWNLOAD THEM EVERYTHING WAS BLURRY. SO I CALLED THEM BACK AND ASK WHAT NOW. THEY WANT ME TO SEND THE CAMERA BACK. WHY DOES THE PUBLIC GET SCREWED.BEST BUYS WARRANTY DOESN'T COVER ANYTHING. ITS A SCAM.
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Lousy Customer service from Manager
Posted by on
My daughter (15) & I have spent many hours researching digital camera's for her as she has been a photography fanatic for a while... We have to drive an hour & a half to the Big city (FayetTVille, AR) and knew which cameras we were interested in. Some shops were out of stock & some I just won't buy from. We ended up trying Best Buy, and not only would the Manager honor sale prices on the one we wanted, but she made a comment on if my daughter didn't like the color of her favorite that she should spray paint the thing ($250-400 range mind you).

Then she asked why my kid wasn't in school (she's home schooled). The other service people were of no help and the store never even acknowledged the manager was in the wrong when I complained...

I have written to Corp and told them they lost more than my business that day.
     
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Anonymous on 11/06/2007:
I'm confused. The manager honored the sale prices, so what's the problem? And what do you mean by your daughter didn't like the color of her favorite? Favorite what?
jktshff1 on 11/06/2007:
PB, I think it was a mistake on the poster's fault.
Based on the post, I sure hope he/she is not doing the home schooling!
Anonymous on 11/06/2007:
I figured it was a mistake but I wanted to get a response from the OP. But I do want to know about the favorite color and spray paint business.
jktshff1 on 11/06/2007:
I understand, thanks...good morning
you always get a response from the OP! lol!
Sparticus on 11/06/2007:
Definitely confused? Not sure what direction this review is going?
Anonymous on 11/06/2007:
Mimse, you may have been part of a Best Buy scam that was busted a few months back? Read this post and see if it applies to you:

http://www.my3cents.com/showReview.cgi?id=27909
killerklown on 11/06/2007:
lol...homskoold
Anonymous on 11/06/2007:
Dang it, killerklown! You made me re-read the review to see if the OP actually spelled it that way!
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