RENO, NEVADA -- My daughter (16) decided to use her $100 Best Buy gift card from my brother to buy a Bissell Little Green for my wife. The Bissell is OK at cleaning, but very difficult to clean, and actually drips water - so technically it is defective. So 20 days after purchasing it, my wife and daughter went to the Best Buy where she bought it to return the unit for store credit. Best Buy refuses to take it back, saying they have no record of the sale and since she does not have her receipt, she could have bought it anywhere. We have other receipts from purchases with her gift card but they refuse to give us the card number.
So basically they are not taking the product back - even for store credit. This is the second time I have a problem with Best Buy - the first was a camera that I had purchased and got the extended warranty with. They simply could not find a record of the purchase, the warranty or even me for that matter. So if you want to but from Best Buy, do so with the knowledge that they will not take the product back should you lose the receipt, and DO NOT buy those extended warranties - 2 years from your purchase, you will not have the receipt and they will not honor the warranty without the receipt.
CITY OF INDUSTRY, CALIFORNIA -- This morning, I tried my luck at the Best Buy in City of Industry to purchase a Nintendo Wii System. After given a number which guaranteed a system, I still have to stand in line for more than 2 hours before it was my turn to purchase the system. After selecting additional accessories, I was at the register ready to pay. As soon as I stepped in front of the register, the sales associate, named **, started to push the extended warranty on me and would not give up, even after I expressed repeatedly that I am not interested.
After the items were rung up and before I paid, she asked again. When I said no once more, she then volunteered the information that the Nintendo Wii is a very unreliable product, and many of the customers return them to the store. And if I had the extended warranty, I could have the system replaced for free. I again said no. After I paid, when she handed me the system, she let go of the system before I can hold on to the box. And yes, the system dropped to the floor.
I was extremely upset, and she had the gall to tell me that “It was not my fault that you could not hold on to it!” Yes, there were 4 other employees standing around and did nothing to curb her behavior! [FYI – the system was marked with my ticket number, and there was not another one to exchange.]
This is the last time I would buy anything from Best Buy! It is not a surprise that their sales figure are going down! With an employee like **, who needs competitors! I would buy my electronics gear from Costco or Frys' from now on. Stay away from Best Buy at City of Industry.
CALIFORNIA -- I purchased a Maytag washing machine at Best Buy and bought an extended warranty. For the first time in several years, I called for service under the warranty. Best Buy told me that I would be contacted within two days by a local service company. When that didn't happen, I called Best Buy and they gave me the company's name and phone number. I called and they said that they no longer did work for Best Buy because they hadn't been paid.
I called Best Buy back and they gave me the names of two other companies. When I contacted them, both said that they didn't work in my area. I called Best Buy again (every call involves being on hold for three to fifteen minutes) and they said that someone would call me in a couple of days with the name of another company. No one called.
Again I called Best Buy. They said that, based on their information, my repair wasn't covered by the warranty. I explained the problem again and they agreed it was covered. They said that they would get back to me in two or three days with the name of a repair company. So far, all I've gotten is a runaround from Best Buy. I'm no further than when I first called a week ago-- no service company and no appointment.
When they sold me the extended warranty, they didn't bother to mention that there was no service company in my area. I am beginning to feel that this is all an attempt by Best Buy to get out of honoring the service contract. To add a little humor, I got a call today from someone doing a survey for Best Buy and wanting to know how satisfied I was with the warranty repair.
My wife and I bought two of the same Toshiba Laptops at Best Buy. We have found in the past that buying the same laptops have made it easier for us to learn using them and understanding what the problems will be. We bought the extended warranty because Toshiba's warranty was one year. Total we spent close to $4,000 with warranty at Best Buy in Tucson Arizona. As soon as we arrived home my wife's laptop began to sound like terminator was inside it and error messages popped up.
Within a couple days she took it back to The Geek Squad, Best buys computer people. They had the laptop for a week and said they fixed it by wiping the hard drive. As soon as we arrived home, the same thing happened again. A couple weeks later, we took the laptop in again. After a couple weeks Best Buy called saying they replaced the hard drive. We arrived home and turned on our laptop to have the same problem.
We took her laptop in again. This continued a total of four times before I told Best Buy to either fix it or we would go to court because we need our laptops for work. The manager of the Geek Squad asked me to leave the store and had me escorted out of the store as if I was a shoplifter and told not to come back in again. I called 800 Best Buy only to be further insulted. They told me I was a liar and never took my laptop into Best Buy for repair.
I explained I had the paperwork from the Geek Squad but it was like I was dealing with a 3rd world country. No one there cared. They continued to call me a liar and hung up on me. I called Toshiba and they informed me that Best Buy never changed our hard drive or anything or Best Buy would have billed them and they would show it on their records. The Man said "I don't want to call Best Buy liars but I would say they are not telling you the truth." Great!
Now my Toshiba warranty is over after a year of playing with Best Buy and both my laptops have something evil in them and I am not wasting my time with Best Buy no more. I do home theatre for a living and have told my customers if they buy the equipment I install at Best Buy I guarantee it will never work. I am having stickers made that say "If you see this car in Best Buy's Parking Lot, Please flatten all four tires.” I feel like I could have gave a homeless person four grand and felt better about what I had done. My laptop does the same thing now and we try to find the humor in it, Yeah Right.. Ha, Ha, Ha. Made an ass out of me, thanks Best Buy.
TENNESSEE -- I have had an even worse experience with Best Buy's service, but rather than detail that, I would like to propose a course of action. I have seen thousands if not more complaints against BB's practices but as consumers we are pretty much just screwed, we have almost no recourse against them. I would like to suggest that each of us spend some time in BB stores. Go to the high dollar items like big screen TV's and appliances and blend in with the other customers.
At every opportunity, tell someone considering a purchase to run for their lives they are fixing to get screwed. Quietly do whatever it takes to cost them a few sales on high dollar items. You may get kicked out but you will get some satisfaction. If we propagate this strategy to other websites we may get several thousand people doing this and cost them big time. We need to start guerilla warfare against them because we have no other recourse.
Please get this idea around the web and to other dissatisfied customers. If we get enough people involved, we can hurt them. Most of our complaints are not worth taking to court and they know that. This is a way to get a little even. Please spread this idea around and let's go 'shopping' at BB. If you are seriously PO'ed, this is worth your time.
CORALVILLE, IOWA -- On December 21, 2000, I purchased a Samsung 35mm camera and 4 year extended warranty from a Best Buy store in Dayton, Ohio. My purchase price was $139.99 for the camera and $19.99 for the four year warranty. In January of 2002, I discovered my camera was not working when none of the photos we took of our baby's birth turned out. Even though I was devastated at not having the pictures, I was confident that the camera would be fixed because I had purchased the service plan.
Since we now live in Iowa, I called the Best Buy store in Coralville, Iowa to ask about getting my camera repaired. I was told to bring it in and they would fix it, so we made the 60 mile trip from our home with camera and warranty in hand. No mention was made that there was a chance my camera would not be repaired. Upon arriving at the store, ** (the "Manager" on duty) informed me that my camera would not be repaired, but replaced.
Even though I had the original receipt and my camera was still under warranty, I would be charged a 'restocking' fee because I did not have the manual or the box with me. In addition, she said I would have to pay the difference between the original cost of my camera and the price of the replacement. My total cost for the 'replacement' came to around $52.00. As for the 4 year warranty that I purchased for $19.99? It is now a 2 1/2 year warranty on the new camera.
To help keep me as a potential future customer, I would like the following: A refund of the $72.00 I lost because your store did not want to repair my camera. This is the cost of the useless warranty that I purchased plus what it cost me to replace my camera. If this was truly a 'replacement', it should have cost me nothing, since I had already purchased the extended warranty. It was your store's choice not to repair my camera. At the very least I would like a response from your company regarding this incident. Thank you for your time.
DALLAS, TEXAS -- I agree with many other reviewers. Best Buy is not customer friendly. The extended warranty is useless. Purchased from Best Buy store 52 inch LG TV with extended warranty. TV broke Nov 2006. Best Buy 1-800 number gave EMFA Electronic Ft. Worth, TX. Unable to get TV back from EMFA.
Best Buy 1-800 extended warranty supervisors no help -- state must investigate but still no answers or return calls. Each time I call -- 10 so far, there is no records of previous complaints and Best Buy answers they will investigate? Be careful and save your money on extended warranty from Best Buy.
BAXTER, MINNESOTA -- My HP Notebook needed a new battery, one of the letter keys popped off, and the power cord connection was malfunctioning. I figured this would be no problem to be repaired as I had purchased the four year extended warranty package. I brought my laptop into my local store to be repaired and the employees stated that the computer had to be sent to HP for the repair work, and that it would take two weeks tops.
Well, it is three weeks later, I still have no computer. I called Best Buy a week ago to inquire as to the status of the computer and they stated that HP had just received it, and to call back in a week and a half. Keep in mind Best Buy had already had my computer for 10 days before HP even received it for repair! Lo and behold, Best Buy called me today and said the computer was finished and could be picked up. I went to pick it up, and was told that the battery wasn't holding a charge, I would have to send away for a replacement battery, and it would be another 5 days or so.
HUH? They have had my computer for 3 weeks, they were told the battery needed to be replaced when I brought it in, and it still hasn't been done? This extended warranty they offer is a joke, I think in the future I will be taking my business elsewhere as my difficulties with Best Buy just never end, and the worst part about it, they don't seem to care one bit about the crappy customer service that they offer! P.S. The store # I refer to is #522, in Baxter, Mn.
COSTA MESA, CALIFORNIA -- I purchased a Handspring Visor PDA on 6/23/2000. I also purchased a 3-year extended warranty for $59.99. My Visor loses all of my data every two to three weeks. I took it in to Best Buy in Costa Mesa, CA for repair today and was told that the damage must be verified for it to be covered under warranty. I was not told this when I purchased the product. They did not even open the unit up to inspect it for damage.
In the past year, I have purchased a new 36" flat screen tv, a new Compaq computer, and several other products from Best Buy. I am also the Purchasing Manager for a medium size company. For the company I spend at least $10,000 per year at Best Buy for technology products. They've lost me personal business as well as the business of the company I work for.
PORTERVILLE, CALIFORNIA -- I had purchased a 27" TV/VHS/DVD combo w/ extended in-home service warranty (4 years). My DVD player quit working on me. It only took one call to set up a service appointment, the man arrived on a Tuesday, removed TV from my home and returned it the following Tuesday... He had replaced the complete DVD unit. I was pleased with the service.