Best Buy Extended Warranty - Page 2

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Extended Warranty
Posted by on
I would never buy either an Xbox or an extended warranty from Best Buy. Trust me, the troubles I went through were not worth it. I bought an Xbox in 2007, the best they had $500.00 I bought the extended warranty. Although my son used it only about once per week it began giving us trouble in March of 2009. I took it to Best Buy and for the next three months it was in and out of Best Buy for repairs. It would work for a couple of weeks and then die. After four times, not three, they agreed to give me the cheapest Xbox they had on the shelf ($179.00). I insisted that I had paid %500.00 for the original and should get the best Xbox they had which was still only about $300.00. They refused! After much argument, they finally agreed to give me the second best Xbox, about $229.00, but only if I agreed to buy an extended warranty for it at another cost of about $80.00. As luck would have it in August of 2010 that Xbox went. I took it to Best Buy and they told me it was still under manufacturers warranty and there was nothing Best Buy could do for me. I will have to deal with the manufacturer. My experience with Best Buy has been dismal at best. DON'T BUY AND EXTENDED WAWRRANTY FROM BEST BUY!
     
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Venice09 on 08/15/2010:
Was all of this in compliance with the terms of the written warranty? People should really read these warranties before buying them so they know what to expect if they need to use them.
Helpful on 08/15/2010:
Actually drone, the problem you're dealing with is product obsolescence even over the period of a few years. Even though you paid $500 three years ago, you can get much more than that now for less of a price. Even at that, you've found the extended warranty worth it, as it paid for the replacement of the unit with a better and newer model.

As for the second unit having a problem, it stands to reason that the extended warranty is just that, an extension. If it is still under the manufactures warranty, than that should be the proper avenue to pursue. I'm sure you'll be more than taken care of that way.

Thanks so much for posting.
Anonymous on 08/15/2010:
I agree that most of those extended warranties are ridiculous and expensive. So they gave you a 229 dollar X Box, and you had to pay an additional 80 dollars for the warranty? What a ripoff. Its almost worth putting that money into an interest-bearing account and then you could pay for the repairs yourself, if needed.
Venice09 on 08/15/2010:
Good advice, Prince. I think more people are finally starting to realize that.
raven2010 on 08/15/2010:
+10 Prince----Even Clark Howard says most extended warranties are a rip off.
Anonymous on 08/15/2010:
Yeah not only are these extended warranties ridiculous and expensive, but when you end up having a problem with the merchandise, you normally have to jump through hoops to try to get compensated.
Venice09 on 08/15/2010:
That's exactly it, Prince. These warranties used to have some advantages, but not anymore. They cause more grief than they're worth. I now do believe that companies just want your money but have no intention of holding up their end of the deal. I would never buy an extended warranty again based on the reviews here alone.
Anonymous on 08/15/2010:
Youre so right Venice. It seems like ever since the economy sloped, companies are becoming more and more greedy, and cheap with their customers.
Venice09 on 08/15/2010:
I too think the economy has played a big part in this. That's why companies are reluctant to give refunds or honor warranties. At least one company (Staples, I think) admitted it. You got to give them some credit for being honest.
Anonymous on 08/15/2010:
Id rather take my chances without the extended warranty. I actually have an x box I got cheap. It was refurbished and works great. (knock on wood) the company I bought it from said for anotother 50 bucks they would give me a 2 year warranty. I declined it, and so far, has worked just fine. I read online how to care for the X box, proper ventilation, etc.
Helpful on 08/15/2010:
I wonder what the OP would have done back in March 2009, let alone at the time Best Buy was handing him a new 360. I would guarantee you the OP was glad the extended service guarantee existed. Anyone indicating otherwise just isn't being truthful with themselves.

Look, the OP may have to work through a couple of steps with Microsoft to get the new 360 taken care of, but I would further guarantee he'd rather do that then replace the unit on his own. At least this way he's not out the added expense. Further, he still has the extended service guarantee in effect in case another problem comes up after the manufacturer's warranty.
RestaurantGuy on 08/16/2010:
If the problem is the 3 rings of death then Microsoft will not only fix it for free but they will pay for all of the shipping to them and back. Go to this web site https://myservice.xbox.com/en-US/Pages/Welcome.aspx or call them at (800) 4MY-XBOX or (800) 469-9269 and they will help you.
HonestForSure on 12/04/2010:
Extended service contracts all have one thing in common: These "service" plans are not the result of exhaustive consumer research, are not the result of consumer demand, and are not "calibrated" (as in length of contract) to account for a period of most risk for product failure. If every consumer made a rational choice, there would be no extended warranty industry. While some products invariably fail and generate claims, the failure rate is exceedingly low across all electronic and appliance categories. (Check out Consumer Reports brand reliability for any product - the consumer surveys are exceptionally large and statistically valid) Ask yourself, out of 100 people in a room, how many had a refrigerator for more than 12 years? an audio receiver for more than 8 years, a TV for more than 8 years, a printer that ran like a workhorse for 3-5 years, a computer for 3-5 years till you upgraded. You know the answers. Why then would the extended warranty industry put so much emphasis on you purchasing warranty years 2 and or 3 for a product???? You know why - the risk is minimal to the plan administrator and you were taken for a fool. Why are you prepaying for something that is not likely to happen? AND as the posts here recognize, there will be many instances where you have to "jump through hoops" to get the intent of the service contract honored. You have MUCH better odds at black jack at the casinos.
Venice09 on 12/05/2010:
I agree with most of what you said, HonestForSure, but there was a time when extended warranties on major appliances were worth the money. That was back when companies didn't try to weasel out of the contract. I liked having an extended warranty on my washing machine and refrigerator because those are two things I cannot live without. Since everything always seems to break at the worst possible time, the extended warranty gave me peace of mind. My warranties also included yearly maintenance and a lemon law clause. I used to be satisfied with my extended warranties.

But that was then and this is now. It's becoming harder and harder to get companies to hold up their end, and even when they do, service is too slow and unreliable, parts are unavailable and technicians are either inexperienced or just incompetent. For those reasons, I've decided that the warranties aren't worth it anymore.
HonestForSure on 12/05/2010:
@Venice09 - with "maintenance" you must have purchased from Sears (you can correct me if wrong)- whose "Master Protection Agreements" are exorbitantly priced - a ridiculous % of the product price. Even if you had a service call in years 1-5, what about years 6-13? Compressors on refrigerators still last 10-15 years (and the step-up lines of the major brands still have 5-year warranties on the "sealed system." Most claims these days are with ice-makers - surely a non-critical component. The "maintenance" Sears does on refrigerators is comical - essentially sticking a thermometer in and then vacuuming the rear. As for washers, again - even if you had a service call in years 1-5 (other companies plans may go years 1-4), what about years 6 and on? Also, other than Sears and PC Richard in the northeast, other plan administrators contract out their service work to companies that accept their fees - you're not necessarily getting the closest or best service. Plus, parts can take longer to get because the plan administrator's goal is to minimize costs FIRST, then provide you service. Granted many still buy extended plans for "peace of mind" albeit in the years of least risk.
Venice09 on 12/05/2010:
My extended warranties were through Sears but not a Master Protection plan. They were not that expensive and the price went down with each renewal. The one on my washer paid off, as it was replaced under the lemon clause (with persistence on my part). I never had the chance to take advantage of the maintenance part of the contract because the washer needed at least a dozen service calls before being replaced.

Also, I always felt that I got preferential treatment when I needed service because I had the contract.

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Complaints
Posted by on
The best thing to do is file a complaint with the Attorney General in your state. In Arizona it's free and takes about 10 minutes. If enough people complain, your state my initiate a class action lawsuit. I don't think Best Buy wants that. The best thing to do is file a complaint with the Attorney General in your state. In Arizona it's free and takes about 10 minutes. If enough people complain, your state my initiate a class action lawsuit. I don't think Best Buy wants that. In Ohio for each complaint validated could cost Best Buy to pay a civil penalty of $25,000. This is a violation of the Consumer Sales Practices Act.
     
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Critical_level2 on 03/24/2010:
SO what is the complaint? Did they deny you warranty coverage? Some details would help.
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Best Buy Steals Your Money
Posted by on
I had a TV replaced by BB that they had bricked, It took 9 months for them to do, buy this time the TV was 13 months old cost was 3400.00 with calibration that ruined TV. When TV was replaced the manager of the store told me that my extended warranty 450.00 would transfer to the new TV. Then they came back later and told me it would not because it was 13 months old. I had been working on this for 9 months. So Best Buy had gotten over 1500.00 of my money for their mistakes. This just does not seem right.

Their motto should be BEST BUY STEALS YOUR MONEY BEST!
     
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tnchuck100 on 03/02/2010:
I am not going to challenge your specific warranty without actually seeing it. But most extended warranties have provisions that cap their liability. One of the common ones is that when they provide a replacement they have fulfilled their obligation under the contract. This terminate said contract. There are other stipulations to be sure.

Bear in mind, what the salesman told you the warranty could or would do is meaningless. Only what is in the written contract exists.
dan gordon on 03/02/2010:
still trying to figure out how bb bricked ;your tv. I'm sure I'm missing something, like spellcheck but?
Anonymous on 03/02/2010:
It's easy Dan, they break, they broke, they had bricked. Simple grammar.
Ytropious on 03/02/2010:
Yea, bricked is more of a term for downloading some sort of update that renders your item, usually handheld, virtually useless. It is not a term I would use for a TV. Also, you paid for the calibration? That's a huge rip off.
dan gordon on 03/02/2010:
silly me, I'm so out of it, like my bad
localgod on 03/03/2010:
No bad, the extended warranty was fulfilled when the monitor was replaced therefore capping the extended warranty. The cap is to ensure manufacturer's lemons do not break the warranty company. This is common.
Anonymous on 04/05/2010:
I thought bricked was when you purchase something and the item is not actually in the box but has been replaced with something of almost equal weight so that you don't know the difference until you get home and open the box.
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Best Buy will not take bad product back or find extended warranty bought
Posted by on
RENO, NEVADA -- My daughter (16) decided to use her $100 Best Buy gift card from my brother to buy a Bissell Little Green for my wife. The Bissell is OK at cleaning, but very difficult to clean, and actually drips water - so technically it is defective.

So 20 days after purchasing it, my wife and daughter went to the Best Buy where she bought it to return the unit for store credit. Best Buy refuses to take it back, saying they have no record of the sale and since she does not have her receipt, she could have bought it anywhere. We have other receipts from purchases with her gift card but they refuse to give us the card number.

So basically they are not taking the product back - even for store credit.
This is the second time I have a problem with Best Buy - the first was a camera that I had purchased and got the extended warranty with. They simply could not find a record of the purchase, the warranty or even me for that matter.

So if you want to but from Best Buy, do so with the knowledge that they will not take the product back should you lose the receipt, and DO NOT buy those extended warranties - 2 years from your purchase, you will not have the receipt and they will not honor the warranty without the receipt.
     
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Ytropious on 02/13/2010:
So both times you lost your receipt and expected a refund? Bottom line is, it's your job as a consumer to keep your receipts, not the store's job to keep a record of every single transaction and look through it at a moments notice.
jktshff1 on 02/13/2010:
called personal responsibility.
Anonymous on 02/13/2010:
Well, not every store keeps a running tally of what you buy. If they did people would be suing over invasion of privacy or some nonsense. Moral of the story...keep the receipt for everything you buy until the return period is over.
Anonymous on 02/13/2010:
One, the Little Green Machines do drip a little water. Two, I hate Best Buy. Three, I have to side with those goobers because you didn't keep a receipt. Get a basket, put it in a place where you put your wallet or purse, and put the receipts in there. Every six months, go through them. It's not a hard habit to get into!
localgod on 02/14/2010:
VH to "Y", "JKT", "Lady" and "sherdy"!!! Keep those receipts, no better proof!!!
cokezeroqueen on 02/22/2010:
I have returned many items to Best Buy without a receipt. They looked up the receipt each time and gave me my money back promptly. This is actually one of the things I love about Best Buy. Next time, your daughter should do some research before buying a bad item. There are reviews all over the internet about which products are worth your while and which are not. I never shell out money on electronics until I get some good advice first.
Bullwhip on 03/01/2010:
My job as a consumer? Boy are you brainwashed!!
Simple - if I don't get treated correctly, I will go elsewhere with my money. They keep track of who buys what, when and where - this is done by computer and takes but a few key strokes to retieve. If they cannot be bothered - then neither can I.

Sure, my daughter lost $88.00 in the transaction - but they will now lose the entire family and probably a few friends as well. Given that all together we spend on the order of $2,500 per year, I do believe they should have taken it back. It's their loss. Amazon, Walmart, Sears or Target - here I come.
jktshff1 on 03/01/2010:
and if you don't keep track of your receipt, you will have the same problems at those stores, maybe worse.
PepperElf on 03/01/2010:
how does the OP know that BB keeps track of what he buys?

I mean hell we had one guy who thought that by scanning the barcode on some diapers a store could tell him exactly when he purchased it - ignoring that the bar code is the same for all of the items.

it's like they see "computer" and they assume "must know everything in existence"
Bullwhip on 03/19/2010:
Man are you people brainwashed. I have bought appliances, vacuum cleaners and even belts at Sears - never had a problem getting a refund with or without a receipt. Same with Walmart, btw.

Sure, keep the receipt is good advice. But they have 'puters, and make me waste my time EVERY TIME I buy something getting both my name and phone number. So why the BS?

Simple, economy is down, corporate mgmt said, stop the returns, and they do. That's fine too, I'll buy ELSEWHERE. My money, my choice. AND I will tell everyone I know NOT to buy there as well.

Simple.
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Rude service after refusing extended warranty on Wii
Posted by on
CITY OF INDUSTRY, CALIFORNIA -- This morning, I tried my luck at the Best Buy in City of Industry to purchase a Nintendo Wii System. After given a number which guaranteed a system, I still have to stand in line for more than 2 hours before it was my turn to purchase the system. After selecting additional accessories, I was at the register ready to pay. As soon as I stepped in front of the register, the sales associate, named Desiree, started to push the extended warranty on me and would not give up, even after I expressed repeatedly that I am not interested. After the items were rung up and before I paid, she asked again. When I said no once more, she then volunteered the information that the Nintendo Wii is a very unreliable product, and many of the customers return them to the store. And if I had the extended warranty, I could have the system replaced for free. I again said no. After I paid, when she handed me the system, she let go of the system before I can hold on to the box. And yes, the system dropped to the floor. I was extremely upset, and she had the gall to tell me that “it was not my fault that you could not hold on to it!”. Yes, there were 4 other employees standing around and did nothing to curb her behavior! [FYI – the system was marked with my ticket number, and there was not another one to exchange.]

This is the last time I would buy anything from Best Buy! It is not a surprise that their sales figure are going down! With an employee like Desiree, who needs competitors! I would buy my electronics gear from Costco or Frys’ from now on. Stay away from Best Buy at City of Industry.
     
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MRM on 06/25/2007:
I'm glad that you did not purchase the worthless extended warranty as they are a waste of your money.
jktshff1 on 06/25/2007:
Did you keep it get a refund?
Anonymous on 06/25/2007:
If the Wii is so unreliable why then is it such a hot seller? Best Buy employees are pressured to sell extended warranties, in fact they can and are fired for not selling enough in a certain time period. If it had been me, after waiting 2 hours in line and then getting the repeated warranty spiel I would have walked out. In fact I have walked out when they don't stop the warranty business. It messes up the cashier because they have to find a manager to clear out the non-sale. I never run my card through the scanner until the cashier has completed the sale. That way I can't be charged if I walk away.
jenjenn on 06/25/2007:
Walking out after waiting so long would have been hard for me!!! I agree about the extended warranty. They are a waste of money!
Anonymous on 06/25/2007:
MRM and jenjenn have the right idea.
CrazyRedHead on 06/25/2007:
Did you purchase it or did you return it and get your money back, you weren't clear? I hope you returned it because now since it was dropped, if it does malfunction later, after the return time, you are out of luck, since you didn't get the extended warranty.
poppapia on 06/25/2007:
Crazy, they are only out of luck once the Nintendo is out of the manufacturer's warranty. I'm not sure what the time period is for this, but they have a warranty if something should break within this period.
rhondam718732 on 06/25/2007:
I buy warranties on certain items I.e. fabric furniture, tvs, but not on something like a game system. I also have had cashiers try to convince me that no warranty = defective product with no recourse. And I always counter by asking then why do they sell such a crappy item? It's a game and they benefit from the warranty sale pure and simple. Go with your gut, reviews and what other buyers have to say and NOT the cashier.
Justusryan on 06/26/2007:
I disagree, video game systems have a very high rate of failure. They sell a "crappy item" because everywhere else does too, so they have to have it as well because if not, they can't compete as an electronics store.
Extended Warranty on 06/27/2007:
As a Best Buy employee, I will admit she was out of line. The job of the cashier isn't to necessarily sell the plan. The cashier is to explain all the benefits and try to overcome one objection. If the customer doesn't want it, we don't want to piss them off and lose a customer. It's probably her horrible female ops seniors and sup who push her to act like that.

Wiis do not fail a lot btw. Nintendo will most of the time replace something outside of warranty.
jbw920 on 07/08/2007:
I agree with you completely!! I love how you pointed out their sales losses. From all the complaints I have read on the net about best buys customer service I think they will continue suffering losses in profit the way Wal-Mart has. They lost my business (which was exclusive), my credit card account, and the business of my electronics obsessed relatives. At least when I read about their stock I will know it *could have* been better.
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Guerilla Warfare Against Best Buy
Posted by on
TENNESSEE -- I have had an even worse experience with Best Buy's service, but rather than detail that, I would like to propose a course of action. I have seen thousands if not more complaints against BB's practices but as consumers we are pretty much just screwed, we have almost no recourse against them. I would like to suggest that each of us spend some time in BB stores. Go to the high dollar items like big screen TV's and appliances and blend in with the other customers.

At every opportunity tell someone considering a purchase to run for their lives they are fixing to get screwed. Quietly do whatever it takes to cost them a few sales on high dollar items. You may get kicked out but you will get some satisfaction. If we propagate this strategy to other web sites we may get several thousand people doing this and cost them big time. We need to start guerilla warfare against them because we have no other recourse.

Please get this idea around the web and to other dissatisfied customers. If we get enough people involved we can hurt them. Most of our complaints are not worth taking to court and they know that. This is a way to get a little even. Please spread this idea around and let's go 'shopping' at BB. If you are seriously PO'ed this is worth your time.
     
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miketech on 01/17/2006:
I don't think Best Buy is worth the effort. But I wish you the best of luck. If it takes off and works I'll sign up to help with Home Depot and Wal-mart.
KateM on 01/17/2006:
It could work...if people actually do it of course
heaven17 on 01/17/2006:
If someone walked up to me while I was shopping and started to rant about the store policies, I'd walk away slowly and avoid that person. You stand to freak more people out than to damage Best Buy's business.
Slimjim on 01/17/2006:
Sounds like a good way to create an explosive situation, and one you may wish you didn't.
Anonymous on 01/17/2006:
Trespassing, "Disturbing the Peace" to name a few.
anti-idiot on 01/17/2006:
Best Buy is a huge corportation. I don't think you're little internet campaigne is going to get very far, or even hurt them for that matter. But creeping people out on the other hand? You will definitely succeede.
miketech on 01/18/2006:
OK so what if instead of dogging BB to customers he memorized some of the great prices at other local store and was like " WOW they want $1995 for that tv, hum Sears has a larger one for $1750 with a free DVD player" or whatever. I bet people would listen then.
Anonymous on 01/21/2006:
Do you really think that you're little internet campaign is going to get you very far? Best Buy is a HUGE corporation & you're just a customer. The loss of your business will have no impact on them whatsoever. If you really do go into stores & do that to people, like others here have said, you will succeed only in freaking them out (maybe even getting knocked out by someone), & getting banned from the store.
abobo on 11/13/2006:
If they don't already know what they're getting into by buying at Best Buy, your guerilla campaign isn't going to teach them anything. Let them get screwed... cheating your customers and delivering no customer service is not a sustainable business strategy. They'll wreck their own business... no need to get yourself arrested in trying to speed that up a bit.
A. Faubion on 12/30/2011:
Is there some law or rationale against doing a copy and paste of online complaints against Best Buy, including where the comments were posted, then printing out flyers to give to customers before they enter the store? Perhaps even using comparative online data about customer satisfaction vs other stores retailing the same or like items? I am so pissed and have enough time on my hands at the moment as to be happy to take the task on, if only to save one person from the hell I and my employer recently endured after three (wholly unsatisfactory) major purchases (all bought at the same BB location and at the same time). I feel a certain civil and moral responsibility to blow the whistle on this company in any and all ways that might prevent others suffering from what amounts to deceitful,scandalous and blatantly fraudulent practices by this shameful company. I will consider all suggestions.However do not waste my time on suggesting that next time I should do my homework first and second, never shop Best Buy again, That experience amounts to a hard ( and expensive) lesson learned. Fool me once...
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Useless Extended Warranty
Posted on
CORALVILLE, IOWA -- On December 21, 2000 I purchased a Samsung 35mm camera and 4 year extended warranty from a Best Buy store in Dayton, Ohio. My purchase price was $139.99 for the camera and $19.99 for the four year warranty. In January of 2002, I discovered my camera was not working when none of the photos we took of our baby's birth turned out. Even though I was devastated at not having the pictures, I was confident that the camera would be fixed because I had purchased the service plan. Since we now live in Iowa, I called the Best Buy store in Coralville, Iowa to ask about getting my camera repaired. I was told to bring it in and they would fix it, so we made the 60 mile trip from our home with camera and warranty in hand. No mention was made that there was a chance my camera would not be repaired.

Upon arriving at the store, Cara (the "Manager" on duty)informed me that my camera would not be repaired, but replaced. Even though I had the original receipt and my camera was still under warranty, I would be charged a 'restocking' fee because I did not have the manual or the box with me. In addition, she said I would have to pay the difference between the original cost of my camera and the price of the replacement. My total cost for the 'replacement' came to around $52.00.

As for the 4 year warranty that I purchased for $19.99? It is now a 2 1/2 year warranty on the new camera.

To help keep me as a potential future customer, I would like the following:

A refund of the $72.00 I lost because your store did not want to repair my camera. This is the cost of the useless warranty that I purchased plus what it cost me to replace my camera. If this was truly a 'replacement', it should have cost me nothing, since I had already purchased the extended warranty. It was your store's choice not to repair my camera.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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Anonymous on 03/24/2002:
I would seriously consider writing a letter to the Attorney General of your State. They may find that the company is using deceptive/fraudulent practices in selling you a repair warranty, when in reality they are seling you a replacement warranty, one of which is actually a pro-rated replacement warranty. It is up to you, but worth the effort.
Anonymous on 03/26/2002:
That is terrible. Thankyou for the feedback I will never buy from them again!!!
elow on 10/05/2004:
gee, this statement is ridiculous. Your camera got replaced , you saved your $140 where if you had not purchased that plan you would have had to buy a new $140 cameraand you are crying about $50 bucks. Be glad its not a hundred and fifty!!!
elow on 10/05/2004:
And by the way...Anonymous... Sometimes hundred dollar cameras cannot be fixed. You don't have to write a letter to the attorney General about a hundred dollar camera.Quit being so self rightous..
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Best Buy fails to honor its extended warranty
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CALIFORNIA -- I purchased a Maytag washing machine at Best Buy and bought an extended warranty. For the first time in several years, I called for service under the warranty. Best Buy told me that I would be contacted within two days by a local service company. When that didn't happen, I called Best Buy and they gave me the company's name and phone number. I called and they said that they no longer did work for Best Buy because they hadn't been paid. I called Best Buy back and they gave me the names of two other companies. When I contacted them, both said that they didn't work in my area. I called Best Buy again (every call involves being on hold for three to fifteen minutes) and they said that someone would call me in a couple of days with the name of another company. No one called. Again I called Best Buy. They said that, based on their information, my repair wasn't covered by the warranty. I explained the problem again and they agreed it was covered. They said that they would get back to me in two or three days with the name of a repair company. So far, all I've gotten is a runaround from Best Buy. I'm no further than when I first called a week ago--no service company and no appointment.

When they sold me the extended warranty, they didn't bother to mention that there was no service company in my area. I am beginning to feel that this is all an attempt by Best Buy to get out of honoring the service contract. To add a little humor, I got a call today from someone doing a survey for Best Buy and wanting to know how satisfied I was with the warranty repair.
     
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Anonymous on 02/08/2007:
I'd go to see the manager and bring a copy of the warranty. Ask if they have any intention of making good on it. If you have documentation of your calls all the better. Don't let the manager tell you to contact corporate because they will tell you the warranty is a third party contract. If the manager is unable to do anything realistic then go file in court claiming fraud. Hand deliver the summons to the manager, not an assistant manager. I'll bet you get service quickly.
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Extended Warranty
Posted by on
BAXTER, MINNESOTA -- My HP Notebook needed a new battery, one of the letter keys popped off, and the power cord connection was malfunctioning. I figured this would be no problem to be repaired as I had purchased the four year extended warranty package.
I brought my laptop into my local store to be repaired and the employees stated that the computer had to be sent to HP for the repair work, and that it would take two weeks tops.
Well, it is three weeks later, I still have no computer. I called Best Buy a week ago to inquire as to the status of the computer and they stated that HP had just received it, and to call back in a week and a half. Keep in mind Best Buy had already had my computer for 10 days before HP even received it for repair!
Lo and behold Best Buy called me today and said the computer was finished and could be picked up. I went to pick it up, and was told that the battery wasn't holding a charge, I would have to send away for a replacement battery, and it would be another 5 days or so. HUH? They have had my computer for 3 weeks, they were told the battery needed to be replaced when I brought it in, and it still hasn't been done? This extended warranty they offer is a joke, I think in the future I will be taking my business elsewhere as my difficulties with Best Buy just never end, and the worst part about it, they don't seem to care one bit about the crappy customer service that they offer!
P.S. The store # I refer to is #522, in Baxter, Mn.
     
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Laurachitchat on 03/16/2004:
www.bestbuysux.org check it out
firethorne2k on 03/17/2004:
you should quit promoting that site
poltergeist_ss on 03/18/2004:
its a great site check it out www.bestbuysux.org
bestbestbuy on 03/19/2004:
yeah, everyone knows about the site.. give it up already, its annoying.
parker on 03/20/2004:
mr plow that's my name that name again is www.bestbuysux.org check it out NOW!!!!
bestbestbuy on 03/23/2004:
don't be dumb
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Extended warranty was not honored
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COSTA MESA, CALIFORNIA -- I purchased a Handspring Visor PDA on 6/23/2000. I also purchased a 3-year extended warranty for $59.99. My Visor loses all of my data every two to three weeks. I took it in to Best Buy in Costa Mesa, CA for repair today and was told that the damage must be verified for it to be covered under warranty. I was not told this when I purchased the product. They did not even open the unit up to inspect it for damage.

In the past year, I have purchased a new 36" flat screen tv, a new Compaq computer, and several other products from Best Buy. I am also the Purchasing Manager for a medium size company. For the company I spend at least $10,000 per year at Best Buy for technology products. They've lost me personal business as well as the business of the company I work for.
     
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Anonymous on 01/07/2003:
Have it varified in writing then bring it back to Best Buy for service.

If they fail to honor the service plan(warranty), file an ftc complaint under Magnuson-Moss.

The fact that they did not inform you of their policy has NO bearing on the warranty. IF it(THE PROBLEM) can be varified AND you DO have the policy in writing that covers that item, Best Buy must fulfill their obligation.

WWW.FTC.GOV (MAGNUSON-MOSS WARRANTY ACT)
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