I would never buy either an Xbox or an extended warranty from Best Buy. Trust me, the troubles I went through were not worth it. I bought an Xbox in 2007, the best they had $500.00 I bought the extended warranty. Although my son used it only about once per week it began giving us trouble in March of 2009. I took it to Best Buy and for the next three months it was in and out of Best Buy for repairs. It would work for a couple of weeks and then die. After four times, not three, they agreed to give me the cheapest Xbox they had on the shelf ($179.00). I insisted that I had paid %500.00 for the original and should get the best Xbox they had which was still only about $300.00. They refused! After much argument, they finally agreed to give me the second best Xbox, about $229.00, but only if I agreed to buy an extended warranty for it at another cost of about $80.00. As luck would have it in August of 2010 that Xbox went. I took it to Best Buy and they told me it was still under manufacturers warranty and there was nothing Best Buy could do for me. I will have to deal with the manufacturer. My experience with Best Buy has been dismal at best. DON'T BUY AND EXTENDED WAWRRANTY FROM BEST BUY!
The best thing to do is file a complaint with the Attorney General in your state. In Arizona it's free and takes about 10 minutes. If enough people complain, your state my initiate a class action lawsuit. I don't think Best Buy wants that. The best thing to do is file a complaint with the Attorney General in your state. In Arizona it's free and takes about 10 minutes. If enough people complain, your state my initiate a class action lawsuit. I don't think Best Buy wants that. In Ohio for each complaint validated could cost Best Buy to pay a civil penalty of $25,000. This is a violation of the Consumer Sales Practices Act.
I had a TV replaced by BB that they had bricked, It took 9 months for them to do, buy this time the TV was 13 months old cost was 3400.00 with calibration that ruined TV. When TV was replaced the manager of the store told me that my extended warranty 450.00 would transfer to the new TV. Then they came back later and told me it would not because it was 13 months old. I had been working on this for 9 months. So Best Buy had gotten over 1500.00 of my money for their mistakes. This just does not seem right.
Their motto should be BEST BUY STEALS YOUR MONEY BEST!
RENO, NEVADA -- My daughter (16) decided to use her $100 Best Buy gift card from my brother to buy a Bissell Little Green for my wife. The Bissell is OK at cleaning, but very difficult to clean, and actually drips water - so technically it is defective.
So 20 days after purchasing it, my wife and daughter went to the Best Buy where she bought it to return the unit for store credit. Best Buy refuses to take it back, saying they have no record of the sale and since she does not have her receipt, she could have bought it anywhere. We have other receipts from purchases with her gift card but they refuse to give us the card number.
So basically they are not taking the product back - even for store credit.
This is the second time I have a problem with Best Buy - the first was a camera that I had purchased and got the extended warranty with. They simply could not find a record of the purchase, the warranty or even me for that matter.
So if you want to but from Best Buy, do so with the knowledge that they will not take the product back should you lose the receipt, and DO NOT buy those extended warranties - 2 years from your purchase, you will not have the receipt and they will not honor the warranty without the receipt.
CITY OF INDUSTRY, CALIFORNIA -- This morning, I tried my luck at the Best Buy in City of Industry to purchase a Nintendo Wii System. After given a number which guaranteed a system, I still have to stand in line for more than 2 hours before it was my turn to purchase the system. After selecting additional accessories, I was at the register ready to pay. As soon as I stepped in front of the register, the sales associate, named Desiree, started to push the extended warranty on me and would not give up, even after I expressed repeatedly that I am not interested. After the items were rung up and before I paid, she asked again. When I said no once more, she then volunteered the information that the Nintendo Wii is a very unreliable product, and many of the customers return them to the store. And if I had the extended warranty, I could have the system replaced for free. I again said no. After I paid, when she handed me the system, she let go of the system before I can hold on to the box. And yes, the system dropped to the floor. I was extremely upset, and she had the gall to tell me that “it was not my fault that you could not hold on to it!”. Yes, there were 4 other employees standing around and did nothing to curb her behavior! [FYI – the system was marked with my ticket number, and there was not another one to exchange.]
This is the last time I would buy anything from Best Buy! It is not a surprise that their sales figure are going down! With an employee like Desiree, who needs competitors! I would buy my electronics gear from Costco or Frys’ from now on. Stay away from Best Buy at City of Industry.
TENNESSEE -- I have had an even worse experience with Best Buy's service, but rather than detail that, I would like to propose a course of action. I have seen thousands if not more complaints against BB's practices but as consumers we are pretty much just screwed, we have almost no recourse against them. I would like to suggest that each of us spend some time in BB stores. Go to the high dollar items like big screen TV's and appliances and blend in with the other customers.
At every opportunity tell someone considering a purchase to run for their lives they are fixing to get screwed. Quietly do whatever it takes to cost them a few sales on high dollar items. You may get kicked out but you will get some satisfaction. If we propagate this strategy to other web sites we may get several thousand people doing this and cost them big time. We need to start guerilla warfare against them because we have no other recourse.
Please get this idea around the web and to other dissatisfied customers. If we get enough people involved we can hurt them. Most of our complaints are not worth taking to court and they know that. This is a way to get a little even. Please spread this idea around and let's go 'shopping' at BB. If you are seriously PO'ed this is worth your time.
CORALVILLE, IOWA -- On December 21, 2000 I purchased a Samsung 35mm camera and 4 year extended warranty from a Best Buy store in Dayton, Ohio. My purchase price was $139.99 for the camera and $19.99 for the four year warranty. In January of 2002, I discovered my camera was not working when none of the photos we took of our baby's birth turned out. Even though I was devastated at not having the pictures, I was confident that the camera would be fixed because I had purchased the service plan. Since we now live in Iowa, I called the Best Buy store in Coralville, Iowa to ask about getting my camera repaired. I was told to bring it in and they would fix it, so we made the 60 mile trip from our home with camera and warranty in hand. No mention was made that there was a chance my camera would not be repaired.
Upon arriving at the store, Cara (the "Manager" on duty)informed me that my camera would not be repaired, but replaced. Even though I had the original receipt and my camera was still under warranty, I would be charged a 'restocking' fee because I did not have the manual or the box with me. In addition, she said I would have to pay the difference between the original cost of my camera and the price of the replacement. My total cost for the 'replacement' came to around $52.00.
As for the 4 year warranty that I purchased for $19.99? It is now a 2 1/2 year warranty on the new camera.
To help keep me as a potential future customer, I would like the following:
A refund of the $72.00 I lost because your store did not want to repair my camera. This is the cost of the useless warranty that I purchased plus what it cost me to replace my camera. If this was truly a 'replacement', it should have cost me nothing, since I had already purchased the extended warranty. It was your store's choice not to repair my camera.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
CALIFORNIA -- I purchased a Maytag washing machine at Best Buy and bought an extended warranty. For the first time in several years, I called for service under the warranty. Best Buy told me that I would be contacted within two days by a local service company. When that didn't happen, I called Best Buy and they gave me the company's name and phone number. I called and they said that they no longer did work for Best Buy because they hadn't been paid. I called Best Buy back and they gave me the names of two other companies. When I contacted them, both said that they didn't work in my area. I called Best Buy again (every call involves being on hold for three to fifteen minutes) and they said that someone would call me in a couple of days with the name of another company. No one called. Again I called Best Buy. They said that, based on their information, my repair wasn't covered by the warranty. I explained the problem again and they agreed it was covered. They said that they would get back to me in two or three days with the name of a repair company. So far, all I've gotten is a runaround from Best Buy. I'm no further than when I first called a week ago--no service company and no appointment.
When they sold me the extended warranty, they didn't bother to mention that there was no service company in my area. I am beginning to feel that this is all an attempt by Best Buy to get out of honoring the service contract. To add a little humor, I got a call today from someone doing a survey for Best Buy and wanting to know how satisfied I was with the warranty repair.
BAXTER, MINNESOTA -- My HP Notebook needed a new battery, one of the letter keys popped off, and the power cord connection was malfunctioning. I figured this would be no problem to be repaired as I had purchased the four year extended warranty package.
I brought my laptop into my local store to be repaired and the employees stated that the computer had to be sent to HP for the repair work, and that it would take two weeks tops.
Well, it is three weeks later, I still have no computer. I called Best Buy a week ago to inquire as to the status of the computer and they stated that HP had just received it, and to call back in a week and a half. Keep in mind Best Buy had already had my computer for 10 days before HP even received it for repair!
Lo and behold Best Buy called me today and said the computer was finished and could be picked up. I went to pick it up, and was told that the battery wasn't holding a charge, I would have to send away for a replacement battery, and it would be another 5 days or so. HUH? They have had my computer for 3 weeks, they were told the battery needed to be replaced when I brought it in, and it still hasn't been done? This extended warranty they offer is a joke, I think in the future I will be taking my business elsewhere as my difficulties with Best Buy just never end, and the worst part about it, they don't seem to care one bit about the crappy customer service that they offer!
P.S. The store # I refer to is #522, in Baxter, Mn.
COSTA MESA, CALIFORNIA -- I purchased a Handspring Visor PDA on 6/23/2000. I also purchased a 3-year extended warranty for $59.99. My Visor loses all of my data every two to three weeks. I took it in to Best Buy in Costa Mesa, CA for repair today and was told that the damage must be verified for it to be covered under warranty. I was not told this when I purchased the product. They did not even open the unit up to inspect it for damage.
In the past year, I have purchased a new 36" flat screen tv, a new Compaq computer, and several other products from Best Buy. I am also the Purchasing Manager for a medium size company. For the company I spend at least $10,000 per year at Best Buy for technology products. They've lost me personal business as well as the business of the company I work for.