Best Buy Extended Warranty Consumer Reviews - Page 3

RENO, NEVADA -- My daughter (16) decided to use her $100 Best Buy gift card from my brother to buy a Bissell Little Green for my wife. The Bissell is OK at cleaning, but very difficult to clean, and actually drips water - so technically it is defective. So 20 days after purchasing it, my wife and daughter went to the Best Buy where she bought it to return the unit for store credit. Best Buy refuses to take it back, saying they have no record of the sale and since she does not have her receipt, she could have bought it anywhere. We have other receipts from purchases with her gift card but they refuse to give us the card number.

So basically they are not taking the product back - even for store credit. This is the second time I have a problem with Best Buy - the first was a camera that I had purchased and got the extended warranty with. They simply could not find a record of the purchase, the warranty or even me for that matter. So if you want to but from Best Buy, do so with the knowledge that they will not take the product back should you lose the receipt, and DO NOT buy those extended warranties - 2 years from your purchase, you will not have the receipt and they will not honor the warranty without the receipt.

DALLAS, TEXAS -- I agree with many other reviewers. Best Buy is not customer friendly. The extended warranty is useless. Purchased from Best Buy store 52 inch LG TV with extended warranty. TV broke Nov 2006. Best Buy 1-800 number gave EMFA Electronic Ft. Worth, TX. Unable to get TV back from EMFA.

Best Buy 1-800 extended warranty supervisors no help -- state must investigate but still no answers or return calls. Each time I call -- 10 so far, there is no records of previous complaints and Best Buy answers they will investigate? Be careful and save your money on extended warranty from Best Buy.

MANAHAWKIN, NEW JERSEY -- I also bought an extended warranty for my 32 inch Insignia. I called Best Buy and explained that the TV got accidentally knocked over and the inside screen broke. the sales representative on the phone told me to bring it in with the receipt. I brought it in and was then told that the warranty doesn't cover broken screen but when I bought warranty they told me everything is covered. This store is a bunch of scammers. They talk you into the warranty and don't honor it!!!

PORTERVILLE, CALIFORNIA -- I had purchased a 27" TV/VHS/DVD combo w/ extended in-home service warranty (4 years). My DVD player quit working on me. It only took one call to set up a service appointment, the man arrived on a Tuesday, removed TV from my home and returned it the following Tuesday... He had replaced the complete DVD unit. I was pleased with the service.