PHILLISBURG, NEW JERSEY -- I went into Best Buy the other day to get a new phone but I found the price lower at Target so I thought id just ask them to price match it because I get everything from Best Buy and I usually have no ... read full review3 Replies - Latest reply on 08/19/2013
NEWPORT, CALIFORNIA -- Best Buy was rude and incorporate. My camera didn't work anymore and they couldn't replace it nor fix it. So they offered me to send it to the manufacturer to let them fix it. It should take about 2-3 weeks, but I would have been only around about 1 week. Best buy can't send it back to Germany, where I come from neither can't send it faster. For this one case they weren't flexible or nice to me. I wouldn't recommend Best Buy to anybody!3 Replies - Latest reply on 08/16/2013Add reply
Purchased a 60in Sony television. When I got it home it was damaged. I went to return it and they would not accept it. Now I stuck with a TV that doesn't work. I even bought the extended warranty and they say it won't cover it. MANAGER was an [snip]. We bought other TV's from them but they don't care about their customers. Go elsewhere. They don't deserve the business. 2 Replies - Latest reply on 08/15/2013Add reply
I purchased a $350 Sentry fireproof safe from Best Buy online model number MSW5839. The safe weighs almost 250 pounds. When we finally had the safe installed, the safe was in the box with no instruction manual, no keys and it was locked.
2 Replies - Latest reply on 08/15/2013Add reply
I called customer service and was told that there is nothing they can do because I am over my 14 day return period! So I am out $350 for a safe they sent me without any instructions or ability to open and use. The best they offered was to look up the manufacturers phone number for me online. I can do that myself. What horrible, horrific customer service.
I will never purchase anything online or in a Best Buy store again.
I was advised to make a payment before a certain date. I went before that date to make my payment and was already charged the outrageous hundreds of dollars worth of interest even though I asked what my payoff amount would be and by when. Given wrong information. Tried to fix it and Best Buy actually pushed me off to Capital One. (to which I called and they had no info on me! ) Add reply
ALABAMA -- I bought four items from Best Buy at the same time online. After I bought them, I went on my banking account to check if the money was taken out all together. It was and everything was fine till I went to pick up three of my items. I checked my bank account again and noticed that $900 was taken out of my account from Best Buy. I realized that they charged me again for two of my items.
1 Replies - Latest reply on 08/12/2013Add reply
I made a complaint to the company, but they hung up on me. So I had to call my bank and get it figured out. I picked up my last item the other day and checked my account again today only to notice, Best Buy double charged me again for my last item. Best Buy will double charge you and are no help on the phone line, in fact, they are extremely rude!
Galaxy Note Not Replaced
LEWISVILLE, TEXAS -- I have a Galaxy note phone. I accidentally dropped my phone and broke the screen. I went to Best Buy to return the phone.Because I have insurance on the phone. When I went to return the phone the Best ... read full review4 Replies - Latest reply on 07/21/2013
TV Got Knocked Over
MANAHAWKIN, NEW JERSEY -- I also bought an extended warranty for my 32 inch Insignia I called Best Buy and explained that the TV got accidentally knocked over and the inside screen broke. the sales representative on the phone ... read full review6 Replies - Latest reply on 07/22/2013
Messed Up Computer
OMAHA, NEBRASKA -- My daughter has a Chromebook. Recently the screen cracked and we had to take it to the Geek Squad because we have a warranty. My husband brought it in and they said they would call us with information. ... read full review3 Replies - Latest reply on 07/19/2013
MEDFORD, OREGON -- July 11, 2013. I went to Best Buy looking to purchase a NEW computer. When I took it to my computer guy to have him put my programs from my old computer on it he found that the new computer that I had just purchased NEW had someone else assigned to it. He showed me the couples picture and email address. He asked me if I knew these people. I said no.
4 Replies - Latest reply on 07/18/2013Add reply
When I took the computer back the person asked me why I returning the computer. I told him because you sold me a used computer. He said oh.
Then I could not receive my money back right there they had to snail mail a check because it was more then $500.00.
How many other people have purchased a new computer and paid a new computer price only to maybe get a refurbished one and not being told it is refurbished. I am very disappointed in this store.
ASHEVILLE, NORTH CAROLINA -- I bought two items and the extra warranty/insurance that went with them. One worked for 5 days and the other a bit longer. When I contacted Best Buy, it became a 2-year process; literally, the store manager would tell me one thing then another. I called the home office & got no where but was promised a gift card for my problems. ha! I never got the card
Long story but I was told two more times a gift card would be sent for my problems (Not to cover the expense of the items I bought but to try to appease a disgruntled customer). Again - never came!
I gave up which I'm sure is what they wanted but after two years it wasn't worth it. I spread the word to everyone I knew b/c I think word of mouth is the best advertisement. Some people laughed and bought from them anyway - well guess what - they had the same lousy customer service. Bottom Line - I'll pay extra before I would take anything FREE from Best Buy! Worst service I've ever encountered!
Samsung has a store-in-a-store at Best Buy. So I'm looking at their tablets and less than 10 feet away are 3 employees talking to each other and not in the slightest bit concerned about making a sale to me. I was impressed by the product and might have bought one but no one offered to help so I just walked out. 2 Replies - Latest reply on 07/18/2013Add reply
DEARBORN, MICHIGAN -- I purchased the new Samsung white 4 gig phone. Within four days I discovered a small like size of your nail crack in the corner of the phone which spreaded just a little to the bottom of the phone. I took the phone back into best Buy within 4 days of my purchasing it with my regular receipt and explained to the guy at the counter what I noticed and what happened. He would barely let me finish my story about their product in which I bought and cut me right off saying to me no we can't take the phone back and can't refund me anything.
The lesson that I've learned with Best Buy is not to ever go there again! My husband and I have spent thousand's of dollars in Best Buy within 1 year and this is how they treat their paying customers. We then immediately closed up both of our accounts and will never apply or purchase anything else with them again. We also let our friends and families know what they will be up against if they purchase any electronics devices and something goes wrong with them they will be just out of luck and money. not to mention the phone I bought cost well over 200.00
Disappointed And Frustrated !!!
LAKEWOOD, CALIFORNIA -- My daughter ordered an open box Macbook Pro and got a confirmation. Another email was sent to me by Best Buy saying "ITS READY FOR PICK UP" this email was date stamped July 10, 2013, 8:04:22 AM PDT.
I ... read full review1 Replies - Latest reply on 07/10/2013
LAKELAND, FLORIDA -- The DVD didn't have sound. I tried two DVDs of the same movie; I had the same problem with both. The managers played the DVD without issue on their DVD player, so they treated me as if I were a crook. They refused to give me the $5 refund because it was a rebate. According to one manager, "Best Buy gave me the money." It was a rebate after I spent $600!! I'll never shop at Best Buy again because of the poor customer service. Next time I'll give another retailer my $600.3 Replies - Latest reply on 07/12/2013Add reply
WATERFORD, CONNECTICUT -- I purchased a TV. The box had a small dent in it. When I went to assemble the TV, the screen had some marks on it and was defective. It was apparent also that the TV had been repackaged. Best Buy refused to exchange it. They accused me of damaging it. I did not - I handled it very carefully.
3 Replies - Latest reply on 07/18/2013Add reply
I had to buy a new one, and the new box also had dents. They claimed they would never let a box out of their store with dents - obviously a false claim.
I am suing them in small claims court. I have given them a lot of business, and was very disappointed with how they treated me.