DURHAM, NORTH CAROLINA -- Today my husband and I decided to upgrade his phone and add a new line for our daughter. Perhaps if the person we initially were speaking with would've stopped hitting on my husband we would've not been still sitting in the store 2 hours later (currently in the store).
We are trading in his old iPhone 4S for the 5. She had to leave not even halfway into assisting us and help another person, so new guy came & was clueless. He immediately took the plastic off the front & back of the new iPhone then told us it would cost 7.99 for him to put the screen protector on our new phone, even though we're buying the protector from this store & I upgraded 2 & half weeks ago and paid nothing to get mine installed. The female who was helping initially, said "well the person you went to must've been OK to put it on for me", really? The manager tried to at least help by saying he could have Geek Squad put on protector.
The guy who's still currently helping (term used loosely) is struggling with wrapping things up. He forgot we were trading in our current iPhone. And now he's just said the trade in will be $0!!! Even though when we went to the other Best Buy we were told due to the small crack on the corner (not the screen) he'd get $40 for the trade in. We only came to this store because the Cary town center didn't have anymore iPhone 5s in stock. This entire experience has changed my views about Best Buy. I will never recommend this store to anyone.
MARGATE, FLORIDA -- Purchased a new Samsung Galaxy III in May, took it back in August because the battery won't hold a charge. Girl at Customer Service Desk was not very helpful, just stood there typing things into the computer. Finally she says, "New battery will arrive at your home on Sept. 1st." OK Sunday... not a problem, will show up Tuesday due to the holiday. 2 hours later I get an email, order has been cancelled... call with any questions. I call, get passed around to 3 different people, no one has a clue why. Last person says, "have a nice day," and hangs up. Alrighty. Still have the same battery. Still have no idea WHY it was cancelled. And apparently neither does anyone at Best Buy!!!
PHILLISBURG, NEW JERSEY -- I went into Best Buy the other day to get a new phone, but I found the price lower at Target so I thought I'd just ask them to price match it because I get everything from Best Buy and I usually have no problem. As they were almost done setting up my phone they said they couldn't price match that price because it was an in store price. Later that day I came back because a price match is a price match. I came back and told them that I wanted it priced match yet again and he said, "No we can't do that because Target price had special request from Verizon to make it that low" and I said, "OK I'll just walk right next door into Target and buy".
He said that he called Target and they had none in stock and that even if I ordered it would take a couple weeks to get it and I couldn't get it for that price. I walked over RIGHT NEXT DOOR to Target and they said they had it in stock and that nobody called so I got my phone there. I came back to Best Buy to return my phone and the guy was like I need the phone and the case, I returned everything when I wanted to keep the case, he was rude, he lied right to my face and he made Best Buy look really bad. And they don't have the lowest prices around, they could've matched that price, they didn't need to get special permission from Verizon and I saved myself $60.
I purchased a $350 Sentry fireproof safe from Best Buy online model number MSW5839. The safe weighs almost 250 pounds. When we finally had the safe installed, the safe was in the box with no instruction manual, no keys and it was locked.
I called customer service and was told that there is nothing they can do because I am over my 14 day return period! So I am out $350 for a safe they sent me without any instructions or ability to open and use. The best they offered was to look up the manufacturer's phone number for me online. I can do that myself. What horrible, horrific customer service. I will never purchase anything online or in a Best Buy store again.
ALABAMA -- I bought four items from Best Buy at the same time online. After I bought them, I went on my banking account to check if the money was taken out altogether. It was and everything was fine till I went to pick up three of my items. I checked my bank account again and noticed that $900 was taken out of my account from Best Buy. I realized that they charged me again for two of my items.
I made a complaint to the company, but they hung up on me. So I had to call my bank and get it figured out. I picked up my last item the other day and checked my account again today only to notice, Best Buy double charged me again for my last item. Best Buy will double charge you and are no help on the phone line, in fact, they are extremely rude!
I received a bill for computer software I did not purchase. I called customer service and explained this to an associate. The associate told me he removed the purchase from the bill, however, the next month I got the same bill with a late fee tacked on. I called again and spent half an hour speaking with multiple associates, most of whom I could not understand through their accents, just to be told that I would have to wait 2-3 more billing cycles to see if my initial bill was disputed. Best Buy customer service = a joke. Needless to say, I cancelled my credit card before they could charge me any more false purchases.
ASHEVILLE, NORTH CAROLINA -- I bought two items and the extra warranty/insurance that went with them. One worked for 5 days and the other a bit longer. When I contacted Best Buy, it became a 2-year process; literally, the store manager would tell me one thing then another. I called the home office & got nowhere but was promised a gift card for my problems. Ha! I never got the card.
Long story but I was told two more times a gift card would be sent for my problems (Not to cover the expense of the items I bought but to try to appease a disgruntled customer). Again - never came! I gave up which I'm sure is what they wanted but after two years it wasn't worth it. I spread the word to everyone I knew b/c I think word of mouth is the best advertisement. Some people laughed and bought from them anyway - well guess what - they had the same lousy customer service. Bottom Line - I'll pay extra before I would take anything FREE from Best Buy! Worst service I've ever encountered!
DEARBORN, MICHIGAN -- I purchased the new Samsung white 4 gig phone. Within four days I discovered a small like size of your nail crack in the corner of the phone which spread just a little to the bottom of the phone. I took the phone back into Best Buy within 4 days of my purchasing it with my regular receipt and explained to the guy at the counter what I noticed and what happened. He would barely let me finish my story about their product in which I bought and cut me right off saying to me "No we can't take the phone back" and can't refund me anything.
The lesson that I've learned with Best Buy is not to ever go there again! My husband and I have spent thousands of dollars in Best Buy within 1 year and this is how they treat their paying customers. We then immediately closed up both of our accounts and will never apply or purchase anything else with them again. We also let our friends and families know what they will be up against if they purchase any electronics devices and something goes wrong with them they will be just out of luck and money - not to mention the phone I bought cost well over 200.00.
ONLINE, TEXAS -- Ordered a Sony Blu-ray player at Best Buy.com. Did not work. Called the 800 and was told I could return it at a local store. The store said that was wrong information. I couldn't return there. The next day I called the 800 number and was told the return time had expired the day before. NOTE: You have only 14 days to return an item.
I asked to speak to a manager to explain the bum steer and got a really snotty woman that suggested I should have read the fine print in the box that the player came in (there was nothing other than a receipt). When I asked to speak to a manager, she said THE MANAGER WOULDN'T WANT TO TALK TO ME! I would NEVER order from BestBuy.com again. They are the WORST!
CHANDLER, ARIZONA -- Don't buy a DYNEX of any kind. The DYNEX is the BEST BUY brand. Ours went out before the warranty was up. Took the 32" DYNEX for repair. Pick it up after repair. It was worse. We didn't have any picture. Took the 32" Dynex back for repair. It took more than three weeks to repair. Picked it up and guess what we have the same problem as when we took it in the first time. The TV will only go to ch3 when using the numeric keypad. The only way to get to a channel is to use the up/down selector. When using the recall selector guess what. Yup! It goes to CH3.
Took it back and now they won't fix it because the warranty is now out. So the repair they “did" didn't work and since it is now out of warranty, Best Buy won't fix what was broken before the warranty was out. THIS IS UNFAIR and MESSED-UP.
I have better services from Fry's and Wal-mart. Have had products a week out of warranty and still repaired it. I took my TV to you twice under warranty, wasn't fixed. Took it back because it still wasn't fixed and I was told sorry out of warranty. What!? It's the same problem that I brought it in the first time. This is reprehensible. I think that you should reconsider.