PHILLISBURG, NEW JERSEY -- I went into Best Buy the other day to get a new phone, but I found the price lower at Target so I thought I'd just ask them to price match it because I get everything from Best Buy and I usually have no problem. As they were almost done setting up my phone they said they couldn't price match that price because it was an in store price. Later that day I came back because a price match is a price match. I came back and told them that I wanted it priced match yet again and he said, "No we can't do that because Target price had special request from Verizon to make it that low" and I said, "OK I'll just walk right next door into Target and buy".
He said that he called Target and they had none in stock and that even if I ordered it would take a couple weeks to get it and I couldn't get it for that price. I walked over RIGHT NEXT DOOR to Target and they said they had it in stock and that nobody called so I got my phone there. I came back to Best Buy to return my phone and the guy was like I need the phone and the case, I returned everything when I wanted to keep the case, he was rude, he lied right to my face and he made Best Buy look really bad. And they don't have the lowest prices around, they could've matched that price, they didn't need to get special permission from Verizon and I saved myself $60.
I purchased a $350 Sentry fireproof safe from Best Buy online model number MSW5839. The safe weighs almost 250 pounds. When we finally had the safe installed, the safe was in the box with no instruction manual, no keys and it was locked.
I called customer service and was told that there is nothing they can do because I am over my 14 day return period! So I am out $350 for a safe they sent me without any instructions or ability to open and use. The best they offered was to look up the manufacturer's phone number for me online. I can do that myself. What horrible, horrific customer service. I will never purchase anything online or in a Best Buy store again.
ALABAMA -- I bought four items from Best Buy at the same time online. After I bought them, I went on my banking account to check if the money was taken out altogether. It was and everything was fine till I went to pick up three of my items. I checked my bank account again and noticed that $900 was taken out of my account from Best Buy. I realized that they charged me again for two of my items.
I made a complaint to the company, but they hung up on me. So I had to call my bank and get it figured out. I picked up my last item the other day and checked my account again today only to notice, Best Buy double charged me again for my last item. Best Buy will double charge you and are no help on the phone line, in fact, they are extremely rude!
I received a bill for computer software I did not purchase. I called customer service and explained this to an associate. The associate told me he removed the purchase from the bill, however, the next month I got the same bill with a late fee tacked on. I called again and spent half an hour speaking with multiple associates, most of whom I could not understand through their accents, just to be told that I would have to wait 2-3 more billing cycles to see if my initial bill was disputed. Best Buy customer service = a joke. Needless to say, I cancelled my credit card before they could charge me any more false purchases.
ASHEVILLE, NORTH CAROLINA -- I bought two items and the extra warranty/insurance that went with them. One worked for 5 days and the other a bit longer. When I contacted Best Buy, it became a 2-year process; literally, the store manager would tell me one thing then another. I called the home office & got nowhere but was promised a gift card for my problems. Ha! I never got the card.
Long story but I was told two more times a gift card would be sent for my problems (Not to cover the expense of the items I bought but to try to appease a disgruntled customer). Again - never came! I gave up which I'm sure is what they wanted but after two years it wasn't worth it. I spread the word to everyone I knew b/c I think word of mouth is the best advertisement. Some people laughed and bought from them anyway - well guess what - they had the same lousy customer service. Bottom Line - I'll pay extra before I would take anything FREE from Best Buy! Worst service I've ever encountered!
DEARBORN, MICHIGAN -- I purchased the new Samsung white 4 gig phone. Within four days I discovered a small like size of your nail crack in the corner of the phone which spread just a little to the bottom of the phone. I took the phone back into Best Buy within 4 days of my purchasing it with my regular receipt and explained to the guy at the counter what I noticed and what happened. He would barely let me finish my story about their product in which I bought and cut me right off saying to me "No we can't take the phone back" and can't refund me anything.
The lesson that I've learned with Best Buy is not to ever go there again! My husband and I have spent thousands of dollars in Best Buy within 1 year and this is how they treat their paying customers. We then immediately closed up both of our accounts and will never apply or purchase anything else with them again. We also let our friends and families know what they will be up against if they purchase any electronics devices and something goes wrong with them they will be just out of luck and money - not to mention the phone I bought cost well over 200.00.
ONLINE, TEXAS -- Ordered a Sony Blu-ray player at Best Buy.com. Did not work. Called the 800 and was told I could return it at a local store. The store said that was wrong information. I couldn't return there. The next day I called the 800 number and was told the return time had expired the day before. NOTE: You have only 14 days to return an item.
I asked to speak to a manager to explain the bum steer and got a really snotty woman that suggested I should have read the fine print in the box that the player came in (there was nothing other than a receipt). When I asked to speak to a manager, she said THE MANAGER WOULDN'T WANT TO TALK TO ME! I would NEVER order from BestBuy.com again. They are the WORST!
CHANDLER, ARIZONA -- Don't buy a DYNEX of any kind. The DYNEX is the BEST BUY brand. Ours went out before the warranty was up. Took the 32" DYNEX for repair. Pick it up after repair. It was worse. We didn't have any picture. Took the 32" Dynex back for repair. It took more than three weeks to repair. Picked it up and guess what we have the same problem as when we took it in the first time. The TV will only go to ch3 when using the numeric keypad. The only way to get to a channel is to use the up/down selector. When using the recall selector guess what. Yup! It goes to CH3.
Took it back and now they won't fix it because the warranty is now out. So the repair they “did" didn't work and since it is now out of warranty, Best Buy won't fix what was broken before the warranty was out. THIS IS UNFAIR and MESSED-UP.
I have better services from Fry's and Wal-mart. Have had products a week out of warranty and still repaired it. I took my TV to you twice under warranty, wasn't fixed. Took it back because it still wasn't fixed and I was told sorry out of warranty. What!? It's the same problem that I brought it in the first time. This is reprehensible. I think that you should reconsider.
COVINGTON, LOUISIANA -- My 17-year old son saved $1000 from his job to buy a stereo system for his truck. He picked out what he wanted and asked to speak with a salesperson. He waited and no one came so he went back to the person who said they would find someone. A young guy finally came out and said, "yeah what do you need, I got to get back to work."
My son said never mind and walked out. I wish he had gotten a name or asked to speak with the manager but he just wanted to leave. This is awful customer service and obviously the sales people do not work on commission. We will happily spend our money elsewhere.
CHRISTIANSBURG, VIRGINIA -- I purchased a cell phone from Best Buy. I also chose to purchase a protection plan that would be charged to my credit card on a monthly basis. A year later, I purchased another cell phone. I then contacted Best Buy and requested that they cancel the protection plan on my old cell phone and to discontinue billing my credit card for the protection plan.
Five months later, I noticed on my credit card statement that I was still being billed for the plan. I called Best Buy numerous times to address the issue, but to no avail. My claim for a refund for the 5 months (after I cancelled) was denied and my card continues to be charged monthly.