Black Tie Scam
This is a total scam. I bought a new HP laptop and was talked into the Geek Squad black tie protection plan for $300.00. After four months the hard drive crashed. I took it to the Best Buy store, where ... read full review11 Replies - Latest reply on 11/14/2010
So I buy a new TV from Best Buy and ask the guy if they recycle old TVs. He says sure, so next day I bring my old TV but they tell me its too big, has to be 32 inch or less. Still can't figure that one ... read full review8 Replies - Latest reply on 09/06/2010
Wii One Purchase 2 Serial Numbers
SAN JOSE, CALIFORNIA -- 12/18/09, I purchased the Wii Sports Bundle with Geek Squad Warranty as a gift for my two children for x-mas. Needless to say they love it & play several times a week. 3/19/10, Wii will not power on. ... read full review5 Replies - Latest reply on 04/04/2010
Dirty Sneaky Thieves
MUNCIE, INDIANA -- In December 2008 I received a gift from my daughter that was purchased at Best Buy. I thought wow, until the nightmare began. The stupid laptop from Vista came with more bugs than the average joe like ... read full review15 Replies - Latest reply on 02/05/2009
LAS VEGAS, NORTH CAROLINA -- I just called Best Buy regarding the warranty on my computer. I hadn't received a notice for the renewal. I spoke to a supervisor, Clint, who informed me that my renewal expired in September and I only had until October 12th to renew. He couldn't have cared less that my warranty had expired. I am outraged. Nobody at Best Buy ever informed me that there was a deadline to renew nor had I been informed of the date my warranty expired. They never sent me the renewal form in the mail. This is no way to run a company. If they want repeat business then they should know how to treat a customer. I will make sure that anyone that I know who wants to make a purchase go anywhere but Best Buy for there items. They do not care about their customers.
3 Replies - Latest reply on 11/12/2008Add reply
I now have no warranty on my computer thanks to Best Buy. I had always been a very good customer of theirs but never again. DON'T EVER PURCHASE AT BEST BUY. THEY DO NOT HONOR THERE WARRANTY.
ALBUQUERQUE, NEW MEXICO -- This is a letter sent to my local "Best Buy" store in 2005, after they lost our Sony TV for repairs. In reality, they contract repairs to local firms, which are supposed to be authorized, trained service ... read full review1 Replies - Latest reply on 08/06/2008
Geek Squad Liars In Erie PA
ERIE, PENNSYLVANIA -- I bought a laptop from Best Buy in February of 2007. The LCD screen was damaged and I didn't buy the extra warranty plan (My mistake).
I went to the best Buy store and asked about getting it fixed. ... read full review8 Replies - Latest reply on 10/14/2008
Check Before You Sell
AUSTIN, TEXAS -- My wallet was recently stolen and we noticed it immediately. My card company (bless them) called me and notified me that it was being used at a Best Buy and gave me the address. We notified the police ... read full review13 Replies - Latest reply on 06/18/2009
Best Buy Service Plan/Sham
ISELIN, NEW JERSEY -- I purchased an LG AirConditioner and 4 year service plan from Best Buy. The air conditioner stopped working and was supposedly covered by Best Buys In Home Service Plan. I contacted the service department ... read full review4 Replies - Latest reply on 07/08/2007
No one Ever Answers the Phone
DEPTFORD, NEW JERSEY -- Once upon a time I had to get my digital camera sent out through the Geek Squad to have the battery compartment repaired (thanks heavens I bought that warranty!). After 2 weeks of not receiving a phone ... read full review4 Replies - Latest reply on 05/25/2010
Store Price VS Online Price
I have had the unfortunate luxury(NOT) of finding out the hard way....that BESTBUY.COM is a completely different entity than the BESTBUY store.
I recently purchased a digital camera at the store and ... read full review7 Replies - Latest reply on 08/13/2005
LEXINGTON PARK, MARYLAND -- I purchased a HP Pavillion laptop from Best Buy exactly one year ago along with the 3 yr warranty. A month and a half ago I turned it on and Windows wouldn't load, it kept trying tho. I had had no problems ... read full review6 Replies - Latest reply on 08/31/2007
Be aware of Gift Card Scams
GRAND RAPIDS, MICHIGAN -- I received a $200 Gift Card for X-mas from a family memebr. I went to the store to purchase an X-box and after waiting in line for over 45 minutes they informed me the card had a zero balance. I had ... read full review4 Replies - Latest reply on 02/11/2006