Best Sleep Centre Inc. Consumer Reviews

WINNIPEG -- I dealt with Mr David Keam through the whole process of selecting a bed that would be suitable for me explaining in great detail the issues I experience with musculoskeletal injuries (back / neck). After several visits to his store and laying on several mattresses I finally purchased a new bed along with mattress protector, new sheet sets and a 3 month Sleep Comfort guarantee. After 3 months of use the mattress (rotated the mattress monthly) started to show signs of 'sagging'. I took pictures of this and went back to David Keam to address this issue.

His response was there was "Absolutely NO Way there was an issue with sagging. Just keep using it and rotate regularly." I then went back to address this problem again after the mattress was getting close to 1 yr old. I was told by one of the salesman that warranty claims had to be done online and pictures of the problem uploaded to the Best Sleep Center website. I went home and did the warranty claim, uploaded pics and the website will tell you that an answer would be provided within 5 business days. Two weeks went by with no reply given.

I made another visit to the store and spoke to the same salesman and was told he'd forward my name and ph number on to the warranty dep't. Again 2 more weeks went by. Another visit to the store. This time talking to David Keam's son... 'Operations Manager' and explained the frustration experienced with lack of service after the sale. I received an email the next day from the warranty dep't manager requesting more pics. After reviewing these and exchanging several emails, 'my warranty claim' was approved for replacement or send to the Manufacturer to rebuild the mattress. I chose to wait and discuss these options with David Keam upon his return from vacation.

Upon his return and 7 weeks after submitting initial warranty claim, I again went in to discuss this ongoing problem with Mr Keam and was basically told there was nothing wrong with the mattress, that I was measuring the sagging areas incorrectly and that he did everything he could to make me happy with my purchase. At no point did he offer to send someone to my home to 'properly measure' the bed. He did provide a piece of 'foam' (free of charge) to place under the mattress in the area I sleep on and offered an additional piece of foam if 1 didn't work. This did nothing but make the mattress more uncomfortable.

Further discussions with individuals in the 'mattress' manufacturing world led to the discovery of a 'damaged' box spring... 5 deformed springs' positioned exactly where my body lies during sleep and contributing to the 'sagging' problem in the mattress. There had never been any person jumping or standing on the box spring. Shipped out from factory with the defect.

If David Keam would have taken the time to send someone out to 'properly measure' the problem area of the mattress and spent a bit of time trying to figure out the underlying cause rather than adamantly refuting a valid problem existed, he would actually have long term happy customers that would refer others to his business. He will tell people he has been in business selling beds for 30+ yrs carrying a VCR in to peoples homes to show his line of beds.

There is no doubt he has learned to sell beds and now furniture over the years building an empire of stores selling beds in Manitoba. He just doesn't have adequate after sales service for warranty problems which are significant in numbers. I wonder how many customers he has sold beds / furniture to that have had warranty problems and have had to live with them, either have these products laying in a basement or garage. Mr David Keam really needs to address his after service warranty skills, learn how to troubleshoot basic defects and how to resolve them or have staff 'adequately trained'. The manufacturers sales reps are there to help with this.

WINNIPEG -- I'm really not too sure why there are any negative reviews because I've been dealing with Best Sleep Center for at least 10 years when we bought from them for the first time a mattress for our then two and a half year old. She was getting her big girls bed and we found best value at Best Sleep Center and purchased a mattress from Best Sleep Center. This was in around 2007 ish. Then, around 2013 my husband and I bought our very first memory foam queen mattress and box spring also from the sleep center.

It was probably about the most expensive bed I think we have ever sunk money into. However, I have never, ever regretted that purchase. Every time somebody comes to my house and sits on my bed the, they always make a comment how comfortable it is. That's because it is. I can't imagine sleeping on anything else anymore. The people that are leaving some reviews say that they get very poor service but honestly, that has never been our experience. This is the weirdest thing for me to read because I've never had anywhere close to the experience that some people describe. Mattresses, I believe are like underwear. You can't be refunded. Any bedding can't be refunded. You can't exchange it and you can't get your money back for it. (Unless it's Costco - but consumers pay for that return policy - nothing is ever really free).

When it comes to mattresses and bedding and undergarments, you take a chance. We just bought another twin mattress for our house because my in-laws are coming over to stay with us from England and we wanted to put two twins together to make a king size bed for them. Again, never had any terrible experiences. Never felt harassed. What is up with that? If you don't want to be talked to by a salesperson, don't go into their space.

I am completely comfortable telling somebody when I don't want something - especially when it involves money. I don't feel threatened in any way or harassed when a salesman approaches me trying to find out what my needs are and help me to find something that suits my needs and gets them a sale. It really doesn't bother me, but maybe that's because I'm an extrovert? I don't know. What some people find to complain about, just makes me scratch my head. (What I really don't like, is being solicited at my home. That bugs me- but not when I go into a store). See the picture of our recent purchase from Best Sleep Center! Now, the only thing I'm worried about is that my in-laws are going to be so comfortable that they won't want to leave!

WINNIPEG -- We bought a twin memory foam mattress (with mattress protector) for our two and a half-year-old daughter over ten years ago. I always marveled at how comfortable and supportive it was each time I sat with my daughter reading bedtime stories. The bed was supported like a platform bed on MDF in the Princess Castle bed frame. It never lost its shape or sagged. Years later, it still supports as good as when it was new.

Fast forward to the future we decided to try having a live-in tenant for some extra income and bought a new twin with mattress protector. The bed frame was from Ikea with bamboo wood slats on metal rails. The tenant appreciated the bed and eventually became our daughter's "new" mattress.

For our own bed, we had a conventional pillow-top mattress purchased from a high-end manufacturer. By the time it was ready for replacement, and after having a great experience with the twin mattress, we decided to purchase a new queen memory foam mattress. This one took a little more time and we needed some input from the salesman. I notice on this review site there are some arrogant people who "research", read some information, and become instant experts; leaving negative reviews based on what they think they know. Yes, there are some shady salespeople out in the world but our experience with Best Sleep Center was great. Along with the salesman's help, we narrowed our choice to three mattresses.

From least to most expensive, we ended up getting the middle model based on comfort, not price. We did not rotate our mattress as often as we should have and noticed some long-lasting (not permanent) depressions resulting from our body positions. When we went on a vacation, coming back about 10 days later the mattress was back to its original form. Based on this, I think some people need to rotate their mattresses more often than once a month. Most don't, likely because of the difficulty. The mattresses are not light. When we rotate our mattress more often the "sagging" is not as prominent. Having it properly supported is very important.

Having my parents coming in from overseas, we needed another mattress. Back to Best Sleep Center and we bought our fourth memory foam mattress from them to match (as close as possible) the original memory foam mattress we bought from Best Sleep Center. Yes, it is still very comfortable. While there, we also bought a resin garden shed (weird to find a garden shed there but it was a great deal at $100 less than the sales price from the other stores - a return from having a small nail penetration in the side.)

It is a shame that most people are only outspoken about their negative experiences and most people who are satisfied with their experiences just walk away content leaving the malcontents to mislead the masses. Everyone in life desires recognition and appreciation (even if they don't know it).

Unfortunately, I too am guilty of not leaving feedback on my positive experiences and after reading some of the ridiculous negative comments, I had to post my good experience with Best Sleep Center which started over ten years ago. We are repeat customers. I strongly recommend reading the negative reviews with a grain of salt. There are a lot of unreasonable and unrealistic people out there with an equal amount of unreasonable and unrealistic expectations. Best Sleep Center is a good company. Give them a try.

WINNIPEG, MANITOBA -- The Best SLEEPLESS Centre sold and shipped us a stained mattress. It had several stains on the topper and the back of the mattress. At least one on the topper appeared to be biological, and based on my experience the mattress looked to be used. It didn't have a factory odour to it, as do all new mattresses. Customer service was deplorable to the point that I had to get Consumer Protection Agency and Visa involved to get an exchange with no further costs added; no dedicated customer service department=poor customer service. My strong advice is to you is, shop elsewhere... Stained mattress, you'll find it!!!

WINNIPEG -- I had the same experience with Best Sleep Centre as another reviewer when they stated "his business practices are sketchy, the salespeople are sketchy and will do whatever it takes to make a sale, but after they have your money could care less about you." Felt very manipulated and misled by salesman Ed and the owner's response was rude and not helpful afterward. Ed

WINNIPEG -- After 3 crappy beds from salespeople who couldn't care less about the customer post-sale, being lied to by a salesperson so they can pilfer more money out of you, having the owner call you names and try to discredit you because you gave him a bad review, this company is a joke and is clearly showing why they are now down to one store. If anyone reads his comments on a bad review he is always talking down to the customer who spent their hard earned money in his store and trying to make them look bad. This is because the owner can't take responsibility for any of his product or actions.

Honestly after reading his comments on bad reviews it's like dealing with a 10-year-old. His products are sketchy...his business practices are sketchy, the salespeople are sketchy and will do whatever it takes to make a sale, but after they have your money could care less about you. They have a 4.4 star rating on their website because they can remove negative posts, but every other review site they have 1 to 2 star rating. Again trying to cover up poor business and shady people skills.

DO NOT SPEND YOUR HARD EARNED MONEY HERE... I bought a new mattress from elsewhere and brought the already sagging after 3 months Restonic Cancun mattress to the dump. Write a bad review and let David ** show his true colors, it is kinda comical after reading a few to see the pattern here how its everyone else's fault not theirs. Thank you David ** for showing everyone what kind of person you are, says a lot about why there is only 1 store left. Watch him now come on here and call names and place blame to try to divert attention away from himself. But the beauty thing is... unlike his reviews on his site, he has zero control over who gets to read them.

WINNIPEG -- My husband and I were looking at beds at various locations in the Polo Park area of Winnipeg. When a sales representative would come, we would say something along the lines of, "We are just looking, if we need you for anything, we will come to you." Most of the time, the sales reps at other stores would let us be or give us enough distance where you're not harassing us, but say a thing or two about the mattress.

Went to this store, went to the first mattress, there he is, the owner of the store, asking away questions. My husband mentioned twice, if we need your services, we'll let you know. That's not how we do things here, how do you know what you want in a bed? We immediately left. Just to let you know, we have gotten mattresses before, plus do research online before we come into the store, so we have an idea what we want, if there are questions, we will ask. Don't need someone within our personal space telling us what to buy because you apparently know more than we do in what we want.

Read some of the reviews, one of the responses was apparently from David **. Really irritating that there was a spelling of warentee. Really? There's a button on the side for Check Spelling in blue letters. Warranty/Warranties is the correct spelling.

WINNIPEG -- The mattress I bought was uncomfortable within the first three months, I called to do something about it, but the salesperson was dragging his feet and not returning my calls. Life is busy so I gave up. After a year the mattress got much worse, and my partner couldn't sleep on it anymore. We got a small mattress from Foam Solutions to tide us over. I tried contacting the Best Sleep Center through their website, but they outsource their online customer service. The person who emailed me back couldn't even get my name right, it was something different for three different emails, no joke.

I eventually went to Foam Solutions and replaced the POS queen size pocket coil from Best Sleep Center with a sweet king size memory foam for less $$$. They have fantastic mattresses at much lower prices than the hucksters at Best Sleep Center.

WINNIPEG, MASSACHUSETTS -- We ordered a bedroom suite and mattress with Gary. He was really nice and helpful when he sold us the product. We paid and waited over 3 months (original wait time was 5-7 weeks) for a product that never showed up, in addition to having multiple other issues with the order. Just to be clear, the low rating isn't for the delay or even for the product not coming in at all.

I don't judge companies by how nice they are when trying to sell a product, I judge companies by how they treat customers when issues come up after the sale. Unfortunately Best Sleep Centre did very little to make up for the problems with the order or to make us feel valued as customers. We left with no furniture, just the mattress (because even with all the issues they refused to return it for us) and feeling very frustrated and used. Instead we purchased (nicer) furniture from Costco and have nothing but good things to say about the customer service there!

WINNIPEG, CALIFORNIA -- I have just recently been to the store to buy a new bed for my wife. The sales associate there walked me through some of the new beds they were selling at the store. At first he said the price of the bed was $1200 and then he offered me discount of $100. After few minutes he changed his mind again now asking for $1200. None of their prices are fixed, they charge different prices to different customers depending on whom they want to offer a discount.

The sales associate is very unprofessional in their approach when it comes to interacting with the customers. No smile no thank you. Just desperate effort to steal customers' hard earned money. Overall, my experience within your store does not meet my expectations. I would advise you to try their competitors before going into their stores, you might find a better deal there and good sales experience.