CULPEPER, VIRGINIA -- My bad expierience started wen my friends and I checked in at 2:20am on may 19, 2010 and we only stayed there from the moment we checked in til 10:30am. So we checked in got our free passes for a buffet ... read full review8 Replies - Latest reply on 02/26/2013
Full charge at cancellation
, AUSTRIA -- My complaint is against the Best Western Hotel Erzherzog Rainer. 1040 Vienna, Wiedner Hauptstraße 27-29, Austria. T (+43-1-) 501 11 0; F (+43-1-) 501 11 350. On July 27th 2007
I booked one single ... read full review1 Replies - Latest reply on 09/06/2007
Never Use Your Credit Card
CANAL WINCHESTER, OHIO -- I stayed in a Best Western in Ohio, Canal Winchester to be specific, I informed them that I would be staying on a weekly basis. On my second day, my credit card was charged for an entire month. I complained ... read full review7 Replies - Latest reply on 07/10/2009
SPRINGFIELD, VIRGINIA -- I too had the same experience others have as far as cancellations at a Best Western in Springfield, VA. I booked a reservation on the Best Western website, had to cancel, and did so 48 hours in advance. I called the hotel directly and was told I would be charged for my entire stay, five nights, which amounted to $695.53.
2 Replies - Latest reply on 05/13/2009Add reply
Unbelievable. The hotel was not fully booked. The manager wouldn't even speak to me even though I was very polite. I will never stay in another Best Western. I too say BOYCOTT!!!!
My husband spent two nights at this hotel. Once for a one day lay over and the other for 6 hours prior to boarding a plane to return home.
On the 6 hour stay to catch some sleep he was eaten alive ... read full review4 Replies - Latest reply on 05/28/2011
Horrible customer service
WENATCHEE, WASHINGTON -- Our softball team has been staying at the Best Western Chieftan for the last 16 years. EVER YEAR for 16 years. Ten - 12 rooms for 2 nights. This year we arrive and are told that we are not allowed ... read full review9 Replies - Latest reply on 07/24/2010
INDEPENDENCE, MISSOURI -- Had reservations for a 2 bedded smoking room on 11/10/07. Booked the reservation in April. I booked rooms for 8 weekends in the fall for myself and booked also for a friend. At check-in, was given ... read full review8 Replies - Latest reply on 11/12/2007
Bad customer service
SANTORINI -- Best Western ruined our family vacation we planed for over 2 years. The management at the hotel was rude and the hotel is misrepresented on the internet.
The accommodations at the Paradise Hotel Akrotiri ... read full review10 Replies - Latest reply on 04/06/2008
AARP Discount not honored
MONTE VISTA, COLORADO -- My wife and I recently stayed at the Best Western Motel in Monte Vista, Colorado. We had been driving for 13 hours and were exhausted. It was almost midnight and we were having difficulty finding a ... read full review8 Replies - Latest reply on 05/13/2009
CRESWELL, OREGON -- My husband paid for our stay with a $100 bill then the clerk told him he would need a debit/credit card also. My husband returned to the car (I was watching from the car) to ask me which one to use. He ... read full review11 Replies - Latest reply on 07/08/2007
A very bad night
TORONTO -- We had many problems at this hotel!
We were scheduled to spend two nights on the return portion of our trip and cancelled our reservation because we were so dissatisfied with this first night.
We ... read full review
Danger and Stolen Items
AMARILLO, TEXAS -- About 20 employees staying at the Amarillo Inn on Coulter Blvd. in Amarillo, Texas. Oct. 13-18,2004.
One employee noticed a custom-made silver lapel pin was missing and reported it to the front desk ... read full review1 Replies - Latest reply on 07/07/2008
Why does Best western build a motel so close to a
1 Replies - Latest reply on 05/17/2004Add reply
train track. I never got a wink of sleep on the night 5-09/5-10. the trains run every 30 minutes.And it sounded like they were coming right into the room. I will never use a best western motel in Gallop, N.M. again.
100% Crooks! Horrible Hotel
SAN DIEGO, CALIFORNIA -- This was the worst hotel I have ever stayed at. It started with all the outlets were broke in the room. We could not turn on any lights nor charge our phone. In order to have any light we used the very ... read full review1 Replies - Latest reply on 07/04/2013
CARPINTERIA, CALIFORNIA -- I arrived at our hotel and checked in. They gave me a room that was already occupied. There was a couple laying in bed watching TV . They gave us another room on the first floor and at 2:30 am the second floor bathroom flooded. Water was entering through the light fixtures and running down the walls flooding the carpet. The next day maintenance brought in large noisy fans to dry out the mess. They would not give us another room. Our key cards had to be changed 3 times. Someone in the room next to us was playing the violin after midnight and to finish it off, the front desk employees were rude as if I was disturbing them.
I will not recommend them to anyone.
Best Western Clock Tower Resort
ROCKFORD, ILLINOIS -- In addition to not disclosing the hot tub and sauna were closed, we learned the water park hours had also been cut eliminating most daytime activity. After a room with no air conditioner and no fridge ... read full review2 Replies - Latest reply on 08/29/2010