It was as if there were no walls or windows - we got to hear word for word conversations held in the parking lot outside our room; conversations outside our room in the hall; traffic noise from Capilano Rd - it was one of the worst nights that I have ever had to pay for. In the a.m. when we left, the clerk did not know what a complaint form was, and there was no email address on the website, although there was an icon - nothing happened when I clicked on it.
3 Replies - Latest reply on 10/13/2008Add reply
Have stayed in lots of other BW and never had such a problem. Very annoyed.
Charged For Services Not Delivered
RENO, NEVADA -- We were supposed to stay at the Best Western Airport in Reno, NV. from Sept. 26-28, 2008 but because of a family emergency had to cancel. We contacted the property on Sept. 22 and were told that we had ... read full review3 Replies - Latest reply on 09/28/2008
We had reservations at Best Western in Auburn, Alabama. We cancelled these reservations by phone a week ahead of the reservation. We are still being billed and Best Western will not accept the fact they made a mistake.
3 Replies - Latest reply on 09/10/2008Add reply
I would not recommend to make reservations at Best Western EVER!!!
I reserved one night for July over the internet but the reservation date for this night was in April. I asked to change the date but no available in July. Then I asked for refundable. You guess right! They refused to give me refundable because I didn't show up in April!
3 Replies - Latest reply on 07/07/2008Add reply
We were in Central City, KY for a wedding in March. We stayed at the Best Western there, and that place has the BEST beds ever! They are nearly as comfortable as my own.
Maid service left something to be desired, no service in our room at all. But the beds made up for that.
INDEPENDENCE, MISSOURI -- Had reservations for a 2 bedded smoking room on 11/10/07. Booked the reservation in April. I booked rooms for 8 weekends in the fall for myself and booked also for a friend. At check-in, was given ... read full review8 Replies - Latest reply on 11/12/2007
Bad customer service
SANTORINI -- Best Western ruined our family vacation we planed for over 2 years. The management at the hotel was rude and the hotel is misrepresented on the internet.
The accommodations at the Paradise Hotel Akrotiri ... read full review10 Replies - Latest reply on 04/06/2008
NASHVILEE, TENNESSEE -- My daughter and I decided to stay a night at a Best Western In Nashville, Tn., what a mistake.
6 Replies - Latest reply on 09/25/2007Add reply
We ended up getting spoken to like trash, we ended up in an argument with a night clerk that was to worried about eating, as if she needed more food!! We ended up looking for a room at 11:00PM!!!!! She called my 15 year old a punk, a liar and more. She talked to me as if I were nothing and then had the gall to make us leave. Then the kicker on top of all this, they kept the charge on my CC for over $200.00 on the room!!!
I will never, ever stay at another one of these places. They treated us with disrespect. Took this ladies side on everything and I thought the customer was suppose to be #1????? Not in America, not now a days!!!!
No wonder we are becoming a second rate country!!
Full charge at cancellation
, AUSTRIA -- My complaint is against the Best Western Hotel Erzherzog Rainer. 1040 Vienna, Wiedner Hauptstraße 27-29, Austria. T (+43-1-) 501 11 0; F (+43-1-) 501 11 350. On July 27th 2007
I booked one single ... read full review1 Replies - Latest reply on 09/06/2007
ANCHORAGE, ALASKA -- We are very dissatisfied with the Best Western Barratt Inn in Anchorage, AK. We paid a high price for a room and the television did not work. We reported it and no one came to check on it. We sat in a room a whole night and the next morning being very bored until we checked out. We tried to resolve this and notified the customer service also and they were not concerned with our complaint and offered no compensation. We have no use for any Best Western hotels because the way they treated us. The customer is paying top dollar for a room and it should have all the amenities that are listed. We also have no use for management that does not take care of their customers and now I will unfortunately spread negative words about this company.2 Replies - Latest reply on 09/02/2007Add reply
Very Bad Service
HUBBARD, OHIO -- My mother and I were traveling through Penn. to Ohio. Half way through Penn. we pulled into a cafe to log on to the net and find a hotel. We came up with Best Western Penn Ohio Inn & Suites which was ... read full review10 Replies - Latest reply on 08/24/2007
Handicap room that wasn't
I reserved a wheelchair accessible room at a Best Western hotel & when I arrived I found I couldn’t even use the bathroom. The clerk told me they only had 2 wheelchair rooms & they were both the same. ... read full review2 Replies - Latest reply on 08/20/2007
Poor Treatment by Mangement
MOBERLY, MISSISSIPPI -- I have family that lives in Higbee Missouri and for several years a large group of my family goes down and gets rooms @ Best Western in Moberly Missouri. This is an annual trip we make on our way down ... read full review6 Replies - Latest reply on 05/13/2009
MONTICELLO, INDIANA -- This was my third time staying the Best Western in Monticello, IN. I made the reservation 30 days ahead of time and when I arrived, was told that my reservation had been cancelled by an employee the night before. The hotel was full, but the desk clerk tried to help. She assigned me a room, but when I entered the room, it was already occupied. She eventually placed me in the conference room for the night. The conference room contained a sofa bed whose springs were popping out. The conference room was definitely worth the $89.99 charge. It was my worst hotel experience ever.
3 Replies - Latest reply on 12/05/2007Add reply
I filled out a Best Western survey, and they replied that it wouldn't happen again.
Thanks for nothing.
Florence Oregon Pier Point Inn.
3 Replies - Latest reply on 07/14/2007Add reply
Avoid this Hotel at all costs. I paid for my room on my bank card and was billed correctly. The next day I had 6 other charges, that no one could explain. The total was $797.00 over my one night stay that was already paid and deducted from my account.
AARP Discount not honored
MONTE VISTA, COLORADO -- My wife and I recently stayed at the Best Western Motel in Monte Vista, Colorado. We had been driving for 13 hours and were exhausted. It was almost midnight and we were having difficulty finding a ... read full review8 Replies - Latest reply on 05/13/2009
Rude and discriminatory service
CARROLLTON, GEORGIA -- I stayed at a best western last weekend and was treated very strangely by the staff/owner of the business. The stay was for two adults and two children. When we checked in, we met a friend there who ... read full review18 Replies - Latest reply on 07/08/2007
The Menlo Park Hotel does not accept service animals.I called corporate headquarters but was told,even it is illegal,they could nothing about it. They send me a $50.00 credit. 5 Replies - Latest reply on 06/08/2007Add reply