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Kicked out!
Posted by Boned on 06/18/2010
Our stay at the Best Western in Saranac Lake started off wonderfully and ended up horribly as a result of a miscommunication and then a spiteful, one armed manager. We booked our 3 day stay through Priceline filtering for "pet friendly". Afterwards I surfed for the actual number for the hotel to confirm the reservation with a real person. I called the number and was assured I was booked into a "pet friendly" room. We drove to Saranac Lake, checked in and spent 2 wonderful days enjoying the sights. On the second day we returned around noon to let our little puppy out of his portable kennel to find ourselves locked out of our room. I went to the office and this arrogant one armed manager stated that I had never informed him that I had a dog. I told him that he was wrong and explained the situation. He insisted that I was lying and would not be permitted into the room until I had paid a $35 pet fee. I explained that I need access to the room to allow my poor puppy to relieve himself. The one armed guy refused until I paid the $35. I paid him the money and was able get into the room but was only met in the hall by the same irate one armed manager. He insisted that we vacate the hotel within 10 minutes or he was calling the police. The police arrived and we explained our side. The police tried to recoup the funds for the last night that we had already paid but not used but the manager refused to give us our money back. I will never again stay at a Best Western and I hope that you do not either based upon this incredibly ridiculous story and the spite and unprofessional behavior of a one armed manager.

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Posted by jktshff1 on 2010-06-18:
Just what does the mgr having one arm have to do with the complaint?
Posted by MDSasquatch on 2010-06-18:
for clarity, always properly place your hyphen.
one armed manager could be a singular manager with a firearm or a manager who is missing a limb.

try one-armed manager. I hope you get your money back; this slack-jawed yokel sounds like a piece of work.
Posted by shayen on 2010-06-18:
I hope "one arm" was included for descriptive purposes only. Anyway, sounds like a really bad experience. Definitely not fair.
Posted by Anonymous on 2010-06-18:
Posted by Anonymous on 2010-06-19:
Did the fact that he has one arm annoy you? You mentioned it 5 times by my count. I know it annoyed me. He sounds like a jerk. How dare he have one arm!! I see how that directly had an impact on your complaint. Thank you for including that info as without it, the complaint wouldn't hold up. Well done!!
Posted by Anonymous on 2010-06-19:
Posted by PepperElf on 2010-06-19:
maybe the OP was watching The Fugitive too many times?
Posted by Anonymous on 2010-06-19:
I think the OP was just insinuating that because the manager had only one arm, that in some small way that perhpaps made him somewhat spiteful towards anyone else that didn't share his affliction...maybe? Sort of like vertically challenged individuals that always seem to carry a chip on their shoulders, and actually develop what is commonly referred to as "small man syndrome". They're constantly looking to pick fights with bigger people, as if to prove themselves?
Posted by Anonymous on 2010-06-19:
Yeah, that's right. I don't even say hello, or warm-up. I just drop right into conversation without blinking an eye. I don't usually drink, but when I do, it's Dos Equis...stay thirsty my friends!
Posted by PepperElf on 2010-06-19:
plus i think there's a few details left out from the story

because the way they're writing it... it sounds like they paid the fee and then got kicked out just because...

and i suspect something else happened after the fee was paid, cos... calm peaceful people don't get kicked out - with the cops being called - for being calm and peaceful
Posted by Anonymous on 2010-06-19:
Posted by Anonymous on 2010-06-19:
Exactly PE.....OP said they paid the fee to the one armed manager then they walked to the room and who is there waiting but the one armed manager. Kind of creepy. Did he take the secret passage? Was it the twin brother who lost the same arm?
Posted by Anonymous on 2010-06-19:
I think it was the secret passage.
Posted by steve101 on 2010-06-19:
Dr. Richard Kimble aka The Fugitive is looking for a one-armed man. Contact Lt. Gerard.
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Definitely NOT pet lovers!!
Posted by LeoF1girl on 06/12/2010
MT. AIRY, NORTH CAROLINA -- I stayed at the Best Western Bryson Inn at Mt. Airy, NC for several nights in June 2010. I will never stay at this motel again!! The staff is completely rude and almost forgets who the customers are. They have a ‘NO PET’ policy, which doesn’t apply to me since I don’t travel with pets. There is a sign on the door that says that all violators will be charged a $100.00 fee for any pet found on the premise. Nowhere does it say that the violator will be kicked off of the property.

I checked into this hotel and stayed few days, when a friend of mine drove up to see me from Atlanta and unbeknownst to me, brought his small dog with him. The dog is a Jack Russell/ Rat terrier mix and weighs about 12lbs., so a small dog. When he arrived at 10:30pm at night, I told him that the motel had a ‘NO PET’ policy. So the dog was left to sleep in the car for the night. The following morning at 9:30am when it started getting warm out, the dog was brought into the motel. He was left in the room in his kennel while we had breakfast in nearby Mt. Airy. I had to leave for a couple of hours and my friend seeing that the weather was getting bad went outside with the dog to walk him before it rained. It was then that one of the staff saw him and told him that pets were not allowed. Then the lady manning the front desk was involved and my friend asked to speak to the Manager. So the Manager was called and went to the room to talk to my friend so that he could show her the dog and the kennel. The GM basically said that it didn’t matter and that he would have to leave the premise and pay the $100.00 fee. He told her that we would just leave and find a different motel that was ‘pet friendly’ and she said that since it was after the checkout time of 11:00am, I was already charged for another night. Needless to say, he had to pay the fee and pack his stuff and get out.

Since I was unavailable by phone, he decided to go ahead and return to Atlanta. When I returned to the motel and he had explained to me that he was gone, I went to the front desk to ask what had happened and was greeted with absolute disdain. The two women were completely rude and unprofessional. I asked them exactly what the fee was for if they were still going to kick people off of the property. The one lady said it was for damages and fleas. The other said it was because I broke the ‘no pet’ rule. I told her then that I wanted someone to go to the room and check for any damages. Neither one was willing to do that. I told them that basically the fee was extortion and that they should be ashamed of charging people a fee for absolutely nothing…just a quick way to make a fast $100.00. I also told her that when I had gone out at 9:30am, there were two other people walking their dogs. And the front desk lady had the gall to tell me that no one was staying at the motel with pets. ((Yea, right!!)) So I explained that I would be posting reviews on several different sites on the internet and lodging a complaint with the Better Business Bureau. The one lady told me that I needed to leave the office and the other one told me to go ahead and do it.

So needless to say, if you have pets or friends that are travelling with pets, AVOID this motel like the plague. If you enjoy rude staff, people smoking in front of your rooms at all hours, broken TV, spotty WiFi, and bugs in your room…then you will be right at home. And they also state on their website also states that each room features a beautiful view of the Blue Ridge mountains...HA HA HA!! The only things to see out of your room is the parking lot, road, pool, and truck stop...there are no mountains in sight.
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Posted by Big Russ on 2010-06-12:
I have allergies, if I stayed in the room after you, you can bet I would be raising heck with the front desk. No pets means NO PETS
Posted by Anonymous on 2010-06-12:
"NO Pets" means no pets. Doesn't matter about the weight and size. Sorry, I don't travel with my pets, and I wouldn't want to put up with someone else's.
Posted by biomajor on 2010-06-12:
Instead of bringing the dog into the room, your friend should have found a pet friendly hotel and stayed there. I don't travel with my dog often, usually just when visiting my family for weeks at a time, but when I do, I make sure I know where to stop to find a hotel that will accept him, and he's only 5 pounds.
Posted by Anonymous on 2010-06-12:
NO Pets means NO pets, NO smoking means NO smoking, etc...
The policy was clearly stated, so why the fuss? Are you insinuating that you are "above" the policies and rules set for everyone else?
Posted by Skye on 2010-06-12:
I am a pet lover, and work in the animal field. I'm sorry, but no pets, means no pets.

There are plenty of hotel and motels that are pet friendly. When I moved across country, all my reservations were made at pet friendly hotels. Rules are rules, and just because your friend brought their dog, does not make you the exception.

This link might help you in the future. It will give you access to pet friendly lodgings, as well as other pet friendly tips, in case you have another friend stop by, that has a dog. Then the dog will not have to sleep out in the car. Better safe then sorry.

Posted by Anonymous on 2010-06-12:
If the dog didn't actually stay the night in the room, there is no reason the OP (or rather, the OP's friend) should have been assessed the fee. Just having someone stop by your hotel room with a dog is no reason to charge the fee, and that is technically all that happened here.
Posted by DebtorBasher on 2010-06-12:
Linus...The dog stayed in their room while they went out for a few hours. It doesn't have to be overnight.
Leo, the 'No Pet' policy is for all guests whether you have a pet or not, it applies to you as a guest.
Posted by Anonymous on 2010-06-12:
Actually, the dog was in its own room - not out and about in the hotel room. Its room was placed in the hotel room for only a *couple* of hours (not a few). I think the hotel is splitting hairs here.

If I am staying at that hotel, and I have a friend stop by get me, and he brings his dog into the room - no fee would be charged. How long does he have to stay there with his dog before a fee is charged? A minute? An hour? A night? What's reasonable for a customer-friendly organization?
Posted by Skye on 2010-06-12:
If a motel or hotel has a policy, of NO PETS ALLOWED, they expect people to respect that. There are people out there, who suffer from severe allergies, not to mention maybe a fear of dogs, that should not have to be inconvenienced, because a friend came by with a dog. Whether the dog has his own room is not the issue, the issue is, its a place with a NO PET POLICY. Now wherever that dog was placed, will have dog dander in it, and that is a serious health concern for those who suffer with allergies. Also, though I am not saying that this happened, it's just an example. Why should people have to put up with barking dogs? They all bark, because that's what dogs do. And it's not fair that the dog had to sleep in the car, alone in the cold.

The poster warns us to avoid this motel like the plague, all because they thought the rules did not apply to them, since they did not check in with the dog. That would be like someone saying avoid pet friendly, Hotel 88, because they did not remove all the pets, before we checked in, because we are not pet friendly people. I've posted a link for travel with pets. Some like to travel with dogs, or other pets, some do not.
Posted by yoke on 2010-06-12:
If the hotel says no pets it means no pets for a reason. It may have something to do with their insurance also. The OP was unreasonable to think they were above the policy of the hotel.
Posted by SteveWiginowski on 2010-06-12:
So you stayed at a hotel that didn't allow dogs. Your friend brought their dog, who stayed in the hotel room during the day when you went to breakfast. The hotel found out that a dog was staying there, charged you the fee, then told the person with the dog to leave (since dogs aren't allowed to stay there). Then you were mad because they did this?

I think the part that the OP isn't understanding is that the $100 fee isn't a fee that allows dogs to stay there, it's a fee that they are charging for violators of the no dog rule.
Posted by PepperElf on 2010-06-12:
the dog was in "it's own room"

not really - a kennel carrier does not prevent a dog from leaving behind fleas and allergens

Posted by Anonymous on 2010-06-13:
No pets means no pets. End of story. I'm sorry, but your complaint has no validity whatsoever...your friend should have gone to the front desk and asked if they could bring the dog in and leave it in the crate while you were out. I'd chalk this up to a valuable lesson...never assume that the rules will be bent for you just because in your opinion they should be.
Posted by Weedwhacked on 2010-06-13:
You (and your friend) did break the no pet policy and that was what the charge was for. They were probably not rude to you but just advised you that they were not going to break their rules for you. Why should the rule not apply to you?
Posted by bcd on 2010-06-13:
“… their website also states that each room features a beautiful view of the Blue Ridge mountains ...”

Not correct. Their web site states, “Each … guest room at this Mount Airy hotel features a beautiful view of the Blue Ridge Mountains or the pool”

You stated in your review that you see the pool.

I am an animal lover but that does not change the fact that their web site also states, “Pet Policy: No pets allowed.”

People that travel with pets should check motel policies in advance. Motels that do not allow pets do not provide a dog walk and would prefer that animals do not relieve themselves in the yard.
Posted by PepperElf on 2010-06-13:
BCD - excellent point

if every room faced the mountains, you'd have to have a very narrow hotel with rooms only on one side

and that's kinda silly
Posted by ilovemypets on 2010-06-28:
Technically, you did violate their policy. However, I think having the dog in the kennel and putting it in the car at night you obviously were trying your best to make do with the situation. The inn was right. You were wrong. Your wrong doing though was not a hundred percent wrong doing, more like a thirty to fourty percent.
Since the wrong had already been committed and the hundred dollars was paid your friend should have been allowed to stay for that night as the hundred dollars is plenty to shampoo the carpets etc.
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Falsely accused
Posted by Rebekamonroe on 05/20/2010
CULPEPER, VIRGINIA -- My bad expierience started wen my friends and I checked in at 2:20am on may 19, 2010 and we only stayed there from the moment we checked in til 10:30am. So we checked in got our free passes for a buffet in the morning and then I asked the receptionist how do we check out and he responded just leave the keys (cards)in the room. Thats all fine until the next day I check my bank account and I'm getting charged for another night that I did not sleep for. so I callled the hotel and their telling me that I was supposed to check out at the front desk(its my first time renting a hotel room) and that their housekeeper supposedly knocked on our door at 1pm and we answered and told them we didn't need any room service(which first of all we probably did need it if we would of stayed there cause I had a baby who had urinated on the bed and needed new sheets and second of all we would of needed more toilet paper). So I spoke to the general manager and asked him to check the cameras and he said they didn't have any! And thenn I told him that we had to leave out of there by 11am because we had to meet wit the tow truck guy and said if we brought proof if he would do someting about it and he still said no. The hotel was nice and everything don't get me wrong but I felt like they were calling me a liar and that wasn't right. shoot I as crying at that fact only I could cared less if they told me ma'm you were supposed to the front desk and check out but no they had to call me a liar. but who am I but a 17 year old who doesn't know common sense...
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Posted by clutzycook on 2010-05-20:
Have you never stayed in a hotel before with your parents? The thought would have never occurred to me to check out by leaving the keys in the room. Sorry, but I'm going to have to go with the hotel on this one.
Posted by memoryx57 on 2010-05-20:
Most hotels allow and prefer that you just leave the key in the room when you leave. It's usually called " express checkout ". I'm surprised Best Western doesn't do this. I probably haven't gone to the desk to check out in the last 6 or 7 motel stays. As a matter of fact, on the day of my checkout the bill has always been slipped under the door sometime in the early morning hours. If you paid with a credit card you might try and dispute the charge. Good luck...
Posted by Anonymous on 2010-05-20:
I travel a lot for work, and I've stayed in many hotels that have told me the very same thing..leave the key card in the room. The only difference is, every single one of them also leave a receipt under the door that has the check in/check out date, billed amount, etc. Did you receive a receipt?

Here's what you can do...if you know you were wrongfully charged an extra day, dispute it with your bank. This will start an investigation and BW is going to have to show proof that you were in fact there the 2nd day.

Lastly, I could be wrong, but I didn't think hotels rented rooms to minors.
Posted by MDSasquatch on 2010-05-20:
I have stayed at lots of different hotels over the years and some will check you out the morning you are leaving, charge your card and slide your final statement under the door. When you are ready to depart, just toss the key cards somewhere and go.

The key to this is that you have to make sure you have a final bill and that it is an accurate accounting of your charges.
Posted by jktshff1 on 2010-05-20:
I have the express check out with the hotels I stay in. I still drop the key off at the desk while walking out the door.
Posted by Anonymous on 2010-05-20:
You and me both jkt. A lot of times I get asked if I'm checking out early or did you not received your bill under the door. I say 'No' I'm just letting ya know I'm leaving.
Posted by spiderman2 on 2010-05-20:
I just did an express check out at the Marriott and you get your bill under the door, leave the keys in the room and use the check out function on the television. Did they charge extra for the baby peeing on the bed?
Posted by courtney on 2013-02-26:
I am very late on this one but thought I should comment- at the hotel I worked at for 7 years most guests did not come to the front desk to check out- If you were only reserved for one night the system automatically will check you out in the morning- they cant charge you for another day if you arent reserved for it that is non sense...we go around around 2 in the morning and put the bill under the door for those who are not reserved the next day and the housekeepers get the keys.
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Was gonna stay...
Posted by DuoMaxwellofAfternet on 04/24/2010
LAKEWOOD, WASHINGTON -- I was going to stay at the Lakewood Best Western Motor Inn in Washington, since it looked better from the street than most of the rest in that area. Once inside the lobby, however, I saw more than a little mold throughout the building and even saw a rat running across the room.

If they even have rats in their lobby, I can only imagine what the rooms look like. I didn't even bother to talk to the clerk behind the counter after seeing that.

I highly discourage anyone from making the mistake I almost made.

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Posted by Anonymous on 2010-04-24:
You saw a rat running through the lobby? Wow.

Posted by Venice09 on 2010-04-25:
Wow is right. It's a good thing the OP knew enough to look around before deciding to stay. That's pretty disturbing.
Posted by PepperElf on 2010-04-25:
i have to agree

good choice

i see too many letters where the person decides to stay in a hotel room, fully aware of crappy conditions, only to complain in the morning (discount grab?)

it's refreshing to see someone with enough sense to not even rent if they see the place isn't up to snuff
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Not Satisfied
Posted by TXMOM2010 on 03/24/2010
My spouse, me and another couple stayed at the Best Western beachfront inn in Galveston, tx during spring break. To start the first room that our friends were put in smelled like mildew, and gave my friend a headache within 15 minutes, the floor in the vanity area was sopping wet extending out into the room by the first bed. Maintenance tried to steam clean the area while they were in the room and sprayed something to get "rid" of the smell, which only made it worse. The hotel finally put them in another room right next door. Maintenance informed us that it was probably the tub leaking, which it did eventually the next day leak into the room they were moved to. They also put people in the first room after my friends were moved. The room my husband and I stayed in the door's paint was not completely dry (it was very sticky, tacky to the touch) and got on anything that touched it. It got on our clothes, hands, feet, and luggage. Anything that we used to prop the door open with. The maintenance man came and use paint thinner on it, and said that should work, and it still came off on anything that touched it for more than a few seconds. We had to make sure none if the younger children got close to it. We also parked our vehicle in the covered garage area because they had signs posted that there was video surveillance. Our vehicle was vandalized so the constable on site that night talked to the hotel staff and they said that they couldn't review the video until the next morning.

So my husband and I went down the next morning, my husband still very upset about the incident, to review the video. The lady at the front desk was loud rude and eventually told my husband he needed to shut up! She finally got the general manager on the phone which at that time we were informed the cameras did not work. That was very upsetting cause it had left us with a false sense of security if we parked in the covered garage. Had we known this we would have parked out in the parking lot were our vehicle could be seen by all the rooms that were facing that lot. It seemed like everyday it was something different. On our last night there we had to move one of the beds to retrieve a cell phone that was dropped and went into the box built for the frame to the bed. As we lifted the mattress on the side facing the box spring there was dried up blood on it. Then, as we moved the box spring we noticed mildew on the wall at the head of the bed. This just took the cake!!! The hotel said they would comp us one night for just one room for the paint ordeal. We have been charged for the rooms and have yet to get our one night comp.

Overall their customer service was very poor and the rooms well you see how well those are. This experience has ruined us from staying at any Best Western ever again. We got home and tried calling everyone we could think of, all the way up to the president, and all we got it sorry to hear about all this. It all sounds like an isolated issue.... Not from what I have read on any reviews written. Our stay in Galveston was less than enjoyable. We all were looking forward to going to Galveston and to be staying on seawall blvd on the beach, just to leave feeling let down by our whole experience at this hotel. If you plan on going to Galveston do not stay at this hotel.
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Posted by azspots on 2010-03-24:
You put your feet on the freshly painted door? Why?

The all caps thing is quite annoying. It is giving ME a headache.
Posted by Anonymous on 2010-03-24:
AZ, that's what I am wondering. If the door had wet paint, WHY keep touching it with hands, fingers, toes etc?
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Best Western/ Blue Angels Inn; Pensacola, FL
Posted by A22 on 11/09/2009
PENSACOLA, FLORIDA -- Pay washer malfunction ruined about $ 75 worth of clothing.
Management refused to call me back and discuss, until I complained to corporate. Their excuse is that posted signs say "Not Responsible..."
Not true, they ARE responsible regardless of any sign they choose to post. My attorney is handling this from this point on.
More than the damaged clothes, it is the attitude of management that is most disconcerting.
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Posted by karleebarlee on 2009-11-09:
if they post a sign, they are not responsible. especially if the sign is posted where everyone can see it.
Posted by JR in Orlando on 2009-11-09:
Florida washers never malfunction, if you believe the tourist agency. I don't understand how a malfunctioning washer can ruin $75.00 worth of clothes? The problem also is that if you left the clothes, you do not know what some third party did to them while you were gone.

I agree though, and I believe, that the sign "not responsible" for clothes means watch them, hotel not responsible if stolen.
Posted by YunkaG on 2009-11-09:
I am pretty sure you can't sue because of 'attitude' and how much are you spending on a lawyer to get $75?
Posted by karleebarlee on 2009-11-09:
JR - i agree with you. but if it comes down to the wire, they're going to use it to be able to claim no responsibility.
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Posted by NoSTAYinDIRTYroom on 10/15/2009
BEND, OREGON -- My wife and I stayed at the Best Western in Bend Oregon. They refused to change the sheets even after we left a note. We contacted the front desk additionally and requested that they change the sheets on the bed. The would not change the sheets. They would not relocate us to a comparable room. They wouldn't even give me clean sheets that I offered to put on myself! We checked out at 6:54 PM and they did not credit us for the room and the manager still has yet to contact me regarding the situation even though I was told she would do so. We did find a FANTASTIC room at the AMERITEL Inn and highly recommend it! Fantastic room and wonderful staff!
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Posted by Ytropious on 2009-10-15:
That's pretty odd that they wouldn't change the sheets on request, but were you only there for one night or something? Was there something wrong with the sheets? If you're only there for a night or 2 why would they change the sheets anyway? They changed them before you got in the room and they'll change them again when you leave. Unless the sheets were dirty or something I wouldn't really be demanding fresh sheets, sounded like you wanted fresh sheets every time you laid down in them.
Posted by dan gordon on 2009-10-15:
since check out time is usually 11 am or 12 checking out at 7 pm at nite, why would they credit you for anything?
Posted by Flexanimous Fellow on 2009-10-15:
I don't find any reason to defend the hotel in this situation. The whole hospitality industry revolves around guest comfort and satisfaction. If a guest wants their sheets changed for whatever reason, why not just do it? Sure, if the sheets were just changed prior to their arrival it may have been a bit annoying for the staff, but that comes with the territory. Situations like that help the guest determine whether or not they will return to that location. Thumbs down to Best Western!
Posted by Ytropious on 2009-10-15:
It's to keep costs low. Why would they give a new guest fresh sheets when the sheets on their bed were already new? It's double washing things. Laundry soap, water, and electricity ain't cheap. Don't think for a second they won't pass that cost down to us.
Posted by Flexanimous Fellow on 2009-10-15:
I'm sure there were other sheets that were clean and ready to use. Why not just fold the sheets up from the bed and put different ones on, if they truly were washed beforehand? They wouldn't have had to wash them again necessarily.

But then again they may have a rule stating that sheets cannot be taken off a bed by the housekeepers without getting washed again..I don't know. I just think a little guest courtesy could have gone a long way here.
Posted by Ytropious on 2009-10-15:
Flex I kinda figure if the sheets are truly clean, aka freshly put on, and they have to take them off because a guest wants fresher ones, they aren't going to take the sheets off the bed and use them on someone elses bed, they'd probably wash them again. Kind of like at a restaurant when someone sends back a dish because it's wrong and they didn't really touch it, they won't use it on another customer, they have to toss it.
Posted by Eloise on 2009-10-15:
I wish the OP had actually stated what was wrong with the sheets. Right now it reads like a rant and not a review.
Posted by noSTAYinDIRTYroom on 2009-10-16:
Just to clarify- We did sleep in the bed one night. We wanted clean sheets not because we have to sleep on "fresh" sheets every night but these sheets were in need of changing. If you got sick all over the bed would you sleep in your own vomit the next night? We specifically stated that the sheets were soiled and we wanted fresh sheets. We had reasonable cause to ask for clean sheets and they had a duty to provide them. Would any of you expect less in terms of the service you'd expect?
Posted by PepperElf on 2009-10-16:
hmmm. that is a good point eloise...

i can agree to the concept of getting fresh sheets if the ones on the bed are soiled

however if they were soiled by the customer or a guest of the customer (such as vomit or urine/feces or blood etc), then i would expect there to be a cleaning fee.
Posted by noSTAYinDIRTYroom on 2009-10-16:
Folks, another thing to mention, I didn't expect anything other than clean sheets. I even said I would change the bed myself. I would think it reasonable to expect that a hotel would not hesitate to provide clean linens on request. I would have been happy to pay a nominal fee even. But not to have taken any action at all, after given numerous opportunity to do so left us no choice than to relocate to another establishment. I spent $30 more for a room at their competitor and could not have been happier. Give your business to the Ameritel Inn in Bend as their service, accommodations and breakfast are nothing less than outstanding.
Posted by JR in Orlando on 2009-10-16:
If the sheets are dirty for whatever reason, I would expect to be given clean sheets without charge. The only reason I can think of that a customer would not get clean sheets in that situation, is if the maids had already left for the day and no clean sheets were available.
Posted by Anonymous on 2009-10-16:
I would think, regardless of how the sheets were soiled, the hotel could provide them with clean sheets. It's not like people mean to lose their stomach on them or bleed on them... I wouldn't expect an extra charge.
It wouldn't have killed this hotel to give them clean sheets unless some weren't available for whatever reason.
Posted by PepperElf on 2009-10-16:
yes definitely clean sheets

i suggested the charge because...
if the customer soiled the sheets themselves, it might have soaked through to the mattress which could then incur a fee to clean.

or if perhaps the amount of "soil" was enough to raise eyebrows. (like say... crime scene levels.. tho in that case it would be a police call which would be a different story i am sure)
Posted by Ytropious on 2009-10-16:
Wait, did you really vomit on them or was that just an example? Because if it's just an example then sleeping in them one night doesn't automatically make them dirty. If you DID physically soil them with vomit then it's just sad they wouldn't give you fresh ones.
Posted by Anonymous on 2009-10-16:
That's a good point, YTR.
If you just slept on them one night, and didn't do anything to them except sleep on them... but then demand clean sheets... that sounds a bit excessive.
You don't do that at home, right? Put clean sheets on, sleep on them, take them off, clean them again or put fresh sheets on them for the next night; do you?
But, again, if they were soiled in the way of blood, vomit, poo or anything else; I'd expect clean sheets and be mystified as to why I couldn't get any new ones.
Posted by noSTAYinDIRTYroom on 2009-10-16:
The sheets were not in any condition that a reasonable person would have wanted to sleep on them. Especially a person paying for the nights stay! Isn't sleeping in a clean room and clean bed including clean sheets the basic fundamental arrangement between hotel and guest? It is very simple and straight forward. Not only did I give notice, verbal and written to change the sheets because they WERE SOILED, but I even offered to change them myself. There are like 300 rooms or more in that place. No more than 8 or 9 were occupied and they couldn't provide sheets for me to change myself? Complete and total disregard for customer service plain and simple. Again, I didn't just "want" new sheets to sleep on, they needed to be changed. The staff was completely irresponsible and negligent in their duty to provide for the guest. An act of absolute failure to treat a guest with any sense of respect or dignity. Do you really think I wanted to relocate all our luggage to another hotel? Management has trained the staff in poor customer service and all should know about it.
Posted by Ytropious on 2009-10-16:
"The sheets were not in any condition that a reasonable person would have wanted to sleep on them." Mind elaborating as to what exactly was wrong with the sheets? You keep being as vague as possible and it's not helping your credibility.
Posted by Ponie on 2009-10-16:
Ytropious, well, after a big night out in Bend, Oregon, who knows..... :)
Posted by PepperElf on 2009-10-17:
Yes what was wrong with the sheets
and were they in that condition when you checked in to the room.

You're making it sound like they gave you dirty sheets to begin with and I suspect that's not the case.

And what time of night did you ask for clean sheets. That's important because sometimes at say 0200 they might only have one person available and he or she might be doing the nightly audit on the computer ... which means they can't be running off for clean sheets at the drop of a hat.

and you personally do not know how many rooms were occupied. ignore the parking lot. there are people who take alternative transportation to hotels
Posted by Ytropious on 2009-10-17:
HAHA Ponie I was kind of thinking along those lines in retrospect.
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Dirty rooms
Posted by Justmeandfamily on 10/10/2009
MADRAS, OREGON -- My wife and I decided to go away for a week so a friend suggested you should try the casino at warm springs so we did we made our bookings at the best western madras inn first night was ok, but from then on things got worst our sheets were dirty the bathroom smelled of pee there was no toilet paper put in after a roll was finished we told the front desk clerk but she did not seem interested so I ask to talk to the owners but they were out of town, all she could do was give us another room but to our disgust it was the same except this time the sheets and top blanket had dirty dog hairs on them so that was it we just left never to return, if you decide to book in the motel make sure all is to your liking and every thing is cleaned

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Posted by CSD on 2009-10-10:
I am confused. You said the first night was ok. So I am assuming you mean the 2nd night the sheets were dirty. So if the sheets were clean the first night and not the 2nd wouldnt they be dirty from yourself? And if the bathroom smelled of pee, wouldnt this be from yourself. If the 1st night was ok. But it sounds like they should have cleaned your room after the 1st night and didnt
Posted by Anonymous on 2009-10-10:
Why didn't you just stay at The Kahneeta Resort & Casino in Warm Springs? We have been there a number of times, it's a great place to stay.
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Noisy fire doors
Posted by Profbarb on 07/21/2009
The Best Western Eviston, Killarney, Ireland may be a patchwork of connected buildings. There are 6 fire doors (maybe more) from elevator to my room. Each of these bangs shut as do the guest rooms. This makes for a very noisy night, especially when the big groups at the pub come back to their rooms
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Never Use Your Credit Card
Posted by Lttlntty on 06/16/2009
CANAL WINCHESTER, OHIO -- I stayed in a Best Western in Ohio, Canal Winchester to be specific, I informed them that I would be staying on a weekly basis. On my second day, my credit card was charged for an entire month. I complained and the money was put back in, then the next day they did the same. This tied up my credit card account for two days, and my wife had to miss two days of work to try and straighten it out. We only talked to the manager when I went to the hotel office to complain. I checked out and a week later was charged for an entire week that I was not there. Still trying to recoup that money to my account. The manager was not helpful at all. The girl at the desk was a dream though. Her name was *****. She was the best thing at that hotel.

The kind of money I am talking about is 1550. and 1397. Plus the 253. for the last week. So you can see where it would put a kink in your finances staying there.
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Posted by dan gordon on 2009-06-16:
sounds like you were using a debit not a credit card. All hotels have warnings re: using debit cards as they are going to 'charge' the expected expenses.
Posted by Soaring Consumer on 2009-06-16:
Dispute the fraudulent charge for the extra week with your credit card company.
Posted by PepperElf on 2009-06-16:
expected... an entire month of stay time?

I would suggest contacting the bank and having the card changed out immediately. that way they can't charge you again on that number
Posted by MRM on 2009-06-16:
I use an online bank feature where it generates pseudo credit card numbers. The card number can only be used one time and if someone tries to use the pseudo card number, it will be denied. Its awesome!
Posted by lttlntty on 2009-06-16:
I was using a debit. And I am aware of charges being made. But I think a 1550 dollar charge and then a 1397. dollar charge the following day is a little much. I am in the process of disputing these charges with my credit card. I just wanted everyone to be aware that these things happen. I have stayed at numerous hotels and never had this happen before. I love the information on the pseudo number, I think I will try that, or just use cash. Thanks for the feedback. And yes PepperElf, I will be staying for work for around two months, but I was supposed to be paying by the week. It was noted in my paperwork for my room.
Posted by PepperElf on 2009-06-16:
ah... i was thinking you had a stay of like one or two days and they went and charged you a whole month

good luck on getting that fixed :)
Posted by sweber25 on 2009-07-10:
You were charged for the week because you didn't check out until the end of the week? Why did they charge you?
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