Handicap room that wasn't
I reserved a wheelchair accessible room at a Best Western hotel & when I arrived I found I couldn’t even use the bathroom. The clerk told me they only had 2 wheelchair rooms & they were both the same. ... read full review2 Replies - Latest reply on 08/20/2007
Poor Treatment by Mangement
MOBERLY, MISSISSIPPI -- I have family that lives in Higbee Missouri and for several years a large group of my family goes down and gets rooms @ Best Western in Moberly Missouri. This is an annual trip we make on our way down ... read full review6 Replies - Latest reply on 05/13/2009
MONTICELLO, INDIANA -- This was my third time staying the Best Western in Monticello, IN. I made the reservation 30 days ahead of time and when I arrived, was told that my reservation had been cancelled by an employee the night before. The hotel was full, but the desk clerk tried to help. She assigned me a room, but when I entered the room, it was already occupied. She eventually placed me in the conference room for the night. The conference room contained a sofa bed whose springs were popping out. The conference room was definitely worth the $89.99 charge. It was my worst hotel experience ever.
3 Replies - Latest reply on 12/05/2007Add reply
I filled out a Best Western survey, and they replied that it wouldn't happen again.
Thanks for nothing.
Florence Oregon Pier Point Inn.
3 Replies - Latest reply on 07/14/2007Add reply
Avoid this Hotel at all costs. I paid for my room on my bank card and was billed correctly. The next day I had 6 other charges, that no one could explain. The total was $797.00 over my one night stay that was already paid and deducted from my account.
Rude and discriminatory service
CARROLLTON, GEORGIA -- I stayed at a best western last weekend and was treated very strangely by the staff/owner of the business. The stay was for two adults and two children. When we checked in, we met a friend there who ... read full review18 Replies - Latest reply on 07/08/2007
The Menlo Park Hotel does not accept service animals.I called corporate headquarters but was told,even it is illegal,they could nothing about it. They send me a $50.00 credit. 5 Replies - Latest reply on 06/08/2007Add reply
WILMINGTON, DELAWARE -- I spent the weekend in an absolute nightmare. I checked in on Thursday after being told one thing and arriving to find another. The internet rate was less ( of course) but when I got there they tried to take more. When I checked out they tried to take more. The did not clean the bathroom the entire weekend. I went and brought cleaning supplies myself to clean the bathroom. After checking out they claimed on card did not work so I gave them another. Surprise... they hit both cards. Wilmington Best Western does not have to count me amongst return guest. The managers attitude sucked, front desk was not much better and then to end it all they added additional charges after I had checked out. This is way over the top and legal action should be taken against them for fraud.3 Replies - Latest reply on 03/19/2007Add reply
Stayed with my family. On first day had computer stolen by an employee using a master key. After many hours of waiting and talking with hotel staff and security, they admitted fault and employee was fired. They have refused to pay for the cost of the computer above their insurance limit. They allowed their employee access to my room in order to steal and refuse to pay for what was stolen. 7 Replies - Latest reply on 04/18/2007Add reply
We stayed at The Best Western Maplewood in minnesota. This hotel was terrible. Rooms had ants in them, rooms were damp with mold or mildew smell, and service was very poor. Families had to be moved from room to room to get try and get rooms that were in better shape and not disgusting. Breakfast was terrible. Very disappointing!!!! Add reply
NEVER stay at this hotel
NOVATO, CALIFORNIA -- While staying at the Novato Oaks Best Western this past October, we had a situation with management at this hotel that I felt was handled inappropriately.
My husband went to open the slider at the end ... read full review