Had to Return 2 Washing Machines
FT. WORTH, TEXAS -- Had my new LG Tromm Washing Machine delivered in March/2013. Noticed holes in my clothes but didn't occur to me it was new washing machine. Husband finally said it has to be washing machine so called ... read full review2 Replies - Latest reply on 09/28/2013
Terrible Customer Service
DURHAM, NORTH CAROLINA -- Today my husband and I decided to upgrade his phone and add a new line for our daughter. Perhaps if the person we initially were speaking with would've stopped hitting on my husband we would've not been ... read full review
CARY, NORTH CAROLINA -- September 18, 2012
To Whom It May Concern:
I went into a BestBuy store tonight to pick up a computer and a phone that I left with Geek Squad last week, as well as, to get a replacement phone for ... read full review6 Replies - Latest reply on 09/22/2013
MARGATE, FLORIDA -- Purchased a new Samsung Galaxy III in May, took it back in August because the battery won't hold a charge. Girl at Customer Service Desk was not very helpful, just stood there typing things into the computer. Finally she says.. New Battery will arrive at your home on Sept. !st, ok Sunday.... not a problem will show up Tuesday due to the holiday. 2 hours later I get an email, order has been cancelled... call with any questions.. I call, get passed around to 3 different people, no one has a clue why... last person says.. have a nice day and hangs up... Alrighty... still have the same battery... still have no idea WHY it was cancelled.. and apparently neither does anyone at Best Buy.!!!1 Replies - Latest reply on 08/29/2013Add reply
Best Buy Online Do Not Use!
FINDLAY, OHIO -- I wanted to buy a mechanical keyboard, and I accidentally bought one without a number keypad. I called to make an exchange, but I was told that I could not return it to the store because it was a special ... read full review2 Replies - Latest reply on 08/20/2013
PHILLISBURG, NEW JERSEY -- I went into Best Buy the other day to get a new phone but I found the price lower at Target so I thought id just ask them to price match it because I get everything from Best Buy and I usually have no ... read full review3 Replies - Latest reply on 08/19/2013
NEWPORT, CALIFORNIA -- Best Buy was rude and incorporate. My camera didn't work anymore and they couldn't replace it nor fix it. So they offered me to send it to the manufacturer to let them fix it. It should take about 2-3 weeks, but I would have been only around about 1 week. Best buy can't send it back to Germany, where I come from neither can't send it faster. For this one case they weren't flexible or nice to me. I wouldn't recommend Best Buy to anybody!3 Replies - Latest reply on 08/16/2013Add reply
Purchased a 60in Sony television. When I got it home it was damaged. I went to return it and they would not accept it. Now I stuck with a TV that doesn't work. I even bought the extended warranty and they say it won't cover it. MANAGER was an [snip]. We bought other TV's from them but they don't care about their customers. Go elsewhere. They don't deserve the business. 2 Replies - Latest reply on 08/15/2013Add reply
I purchased a $350 Sentry fireproof safe from Best Buy online model number MSW5839. The safe weighs almost 250 pounds. When we finally had the safe installed, the safe was in the box with no instruction manual, no keys and it was locked.
2 Replies - Latest reply on 08/15/2013Add reply
I called customer service and was told that there is nothing they can do because I am over my 14 day return period! So I am out $350 for a safe they sent me without any instructions or ability to open and use. The best they offered was to look up the manufacturers phone number for me online. I can do that myself. What horrible, horrific customer service.
I will never purchase anything online or in a Best Buy store again.
I was advised to make a payment before a certain date. I went before that date to make my payment and was already charged the outrageous hundreds of dollars worth of interest even though I asked what my payoff amount would be and by when. Given wrong information. Tried to fix it and Best Buy actually pushed me off to Capital One. (to which I called and they had no info on me! ) Add reply
ALABAMA -- I bought four items from Best Buy at the same time online. After I bought them, I went on my banking account to check if the money was taken out all together. It was and everything was fine till I went to pick up three of my items. I checked my bank account again and noticed that $900 was taken out of my account from Best Buy. I realized that they charged me again for two of my items.
1 Replies - Latest reply on 08/12/2013Add reply
I made a complaint to the company, but they hung up on me. So I had to call my bank and get it figured out. I picked up my last item the other day and checked my account again today only to notice, Best Buy double charged me again for my last item. Best Buy will double charge you and are no help on the phone line, in fact, they are extremely rude!
Galaxy Note Not Replaced
LEWISVILLE, TEXAS -- I have a Galaxy note phone. I accidentally dropped my phone and broke the screen. I went to Best Buy to return the phone.Because I have insurance on the phone. When I went to return the phone the Best ... read full review4 Replies - Latest reply on 07/21/2013