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Best Western Hotels

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80 Reviews & Complaints

Company Contact Info
Contact Info: 20400 N. 29th Ave. | Phoenix, AZ 85080 | 602-957-4200 | www.bestwestern.com

Top Customer Complaints & Reviews:

Last weekend the wife and I went to Monterey for our fifth anniversary. We stayed at The Victorian Inn, a few blocks from Cannery Row.We had a great room with a perfect view of the Monterey Bay.
I am from out of town and frustrated by what happened during my visit to Portland, I need help exposing this scam and assuring that businesses do not engage in unscrupulous tactics such as this.
I stayed at the Best Western Bryson Inn at Mt. Airy, NC for several nights in June 2010.


Latest Reviews:

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Scammed out of $500 for bogus smoking fee
OREGON, CALIFORNIA -- I am from out of town and frustrated by what happened during my visit to Portland, I need help exposing this scam and assuring ...
-- Complaint Posted by Bmcgee388 on 03/27/2013

Bait and Switch on the PCH at Huntington Beach California - Upsell from a room assignmet nobody would accept.
HUNTINGTON BEACH, CALIFORNIA -- Best Western Huntington Beach Inn 800 Pacific Coast Highway Huntington Beach, CA 92648 Manager: Ken Patel Our experience ...
-- Complaint Posted by Pete M on 06/14/2011

Bedbugs! - Best Western The Plaza Hotel - Honolulu
My husband spent two nights at this hotel. Once for a one day lay over and the other for 6 hours prior to boarding a plane to ...
-- Complaint Posted by Slinqee on 05/27/2011

Once you make a reservation they WILL NOT AKNOWLEGE your cancellation - cancelled reservation received no service but charged
On September 29, 2010 @ around 4:30, I made a reservation for the Best Western Mesa Inn in Mesa Arizona. Check-in was for September ...
-- Complaint Posted by Maryer on 10/04/2010

I was robbed - booking a room
MERRILLVILLE, INDIANA -- I made reservation for 1 day and when I arrived, they had no record. I had confirmation number and they said it was the day b-4. ...
-- Complaint Posted by David collins on 09/11/2010

Best Western Clock Tower Resort - Charged for "opinion" of smoking
ROCKFORD, ILLINOIS -- In addition to not disclosing the hot tub and sauna were closed, we learned the water park hours had also been cut eliminating ...
-- Complaint Posted by Onebayoubelle on 08/28/2010

No Bang for the Buck - Hotel Stay
My family and I made reservations in the "newest hotel" in Canyon Texas for 2 nights while we helped our daughter/grand daughter ...
-- Complaint Posted by Gatorman1 on 08/16/2010

Disgusting Room and Horrible Customer Service! - Hotel home
SANTA ANA, CALIFORNIA -- My husband and I checked into the Best Western Orange County Airport North with our children. We arrived at our room at 9:30 ...
-- Complaint Posted by Kberain on 08/10/2010

Horrible customer service - Pool rules changed after 15 years
WENATCHEE, WASHINGTON -- Our softball team has been staying at the Best Western Chieftan for the last 16 years. EVER YEAR for 16 years. Ten - 12 rooms ...
-- Complaint Posted by Sparky Sparkes on 07/23/2010

Best Western does not honor their summer promotion as advertised - Stay 2 quailfied stays and earn a voucher for one night free toward YOUR NEXT ST
I specifically used Best Western for our family vacation to take advantage of their 2010 summer promotion to save one our trip. ...
-- Complaint Posted by Crescentrep on 07/19/2010

Screaming Manager, Rude Bossy Clerk - Best Western Gold Country Inn Grass Valley
NEVADA CITY, CALIFORNIA -- This Best Western inn is located in Grass Valley California. One room had a loud knocking noise sound off every couple ...
-- Complaint Posted by Ilovemypets on 06/28/2010

Kicked out!
Our stay at the Best Western in Saranac Lake started off wonderfully and ended up horribly as a result of a miscommunication ...
-- Complaint Posted by Boned on 06/18/2010

Definitely NOT pet lovers!!
MT. AIRY, NORTH CAROLINA -- I stayed at the Best Western Bryson Inn at Mt. Airy, NC for several nights in June 2010. I will never stay at this motel again!! ...
-- Complaint Posted by LeoF1girl on 06/12/2010

Falsely accused
CULPEPER, VIRGINIA -- My bad expierience started wen my friends and I checked in at 2:20am on may 19, 2010 and we only stayed there from the moment ...
-- Complaint Posted by Rebekamonroe on 05/20/2010

Was gonna stay... - Crappy conditions
LAKEWOOD, WASHINGTON -- I was going to stay at the Lakewood Best Western Motor Inn in Washington, since it looked better from the street than most of ...
-- Complaint Posted by DuoMaxwellofAfternet on 04/24/2010

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