Betco, Inc.

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Betco, Inc. unfair surcharges and not honoring contract
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STATESVILLE, NORTH CAROLINA -- I have a problem with Betco, Inc (manufacturer of steel buildings) honoring its contracts. In addition, it appears they could be targeting small business owners to enforce their surcharge practice since they are less likely to have the resources to mount a legal fight against what appears to be illegal surcharges.

We had a contract that the price of steel was supposedly guaranteed. When we requested delivery they then refused unless we paid a surcharge. In their contract it stated you can accept delivery, or have them store the steel at 1 1/2% fee per month. They did not allow us either option. They then required "approval" by a supervisor to determine when steel could be delivered (when other contractors agreed the steel could have been delivered since there was sufficient access). This was never part of our contract.

In addition we have a counterclaim that is larger than their surcharge for several difficiencies in their building, service and building certification was not provided that caused us significant additional construction expenses, etc.

When we refused to pay they have thrown every form legal extortion at us that is possible:
- Their original attorney was receptive to our original settlement
offer(we made to avoid going to court and quickly solving it)
and said he would encourage Betco to accept it.
- Never responsed to settlement offer and only response was to
file in court and had new attorney aggressively pursue any
avenue to cause damage to our business.
- Refused to go to mediation several times even upon advice of the

We are still awaiting the outcome of this, but want to make sure everyone seriously considers what they are getting into when they sign a contract with Betco, Inc.

Anybody who has had a similar experience with Becto, Inc. or a similar firm let us know how you handled it.

Company Response 11/13/2014:
We have recently been made aware of the comments on this page in regards to our company. As always, there are two sides to every story. Unfortunately, we have a couple of customers that are not happy. We try to satisfy each customer and do the right thing in all cases. We do not get into public arguments or disputes on pages like this, but we would ask that you give us a call and see how we can really help before taking the comments you may read online, that are posted by anyone, at face value. We have thousands of satisfied customers over the last 30 years.
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User Replies:
goduke on 12/18/2009:
I'd probably get with the Attorney General's office in your state. They are a good resource for attempting to resolve these kinds of disputes without resorting to the expense of a legal battle.
JR in Orlando on 12/18/2009:
I doubt that the commercial purchase of a steel building by a company falls within the scope of a "consumer" complaint. This is a business deal involving contracts, customary practice, and other issues far beyond the scope or experience of a "consumer" complaint site.
PepperElf on 12/18/2009:
edit: wrong thread. please ignore my reply
my apologies =)
Anonymous on 12/18/2009: that another star by your name?
PepperElf on 12/18/2009:
yeah I just noticed that today.
I dunno when that happened. =)

heck I was happy with just 1
Anonymous on 12/18/2009:
Welcome to the two star table Pepper!
Mrs. V on 12/18/2009:
Yay, Pepper ^_^
Kenneth A. Culp on 11/17/2013:
I entered into a contract with BETCO, Inc. to build a large mini-storage facility in Summersville, WV. While I was satisfied with their buildings, I was not happy with their contractor, who was supposedly an employee of BETCO. I provided them with a dumpster but they threw their trash all over the property, including screws, nails and fast food packages. They failed to anchor one major wall to the concrete, failed to install vertical supports in some units and refused to sweep the units as required by the contract. In the heated office area they refused to install seals around the doors, windows or in the ceiling panels. One window was actually installed upside down. They were 30 days late in completing the work. They refused to acknowledge any of these losses to my company and required me to sue them in North Carolina court. This would have been cost prohibitive. I would not recommend that you deal with this company. I believe they are crooks.
Satisfied Customer on 11/13/2014:
I am a very satisfied customer of BETCO. I know several very satisfied customers. You can't let the opinion of a couple people be considered what is normal for a company. BETCO has done literally thousands of projects and there is NO company out there that has 100% satisfied customers because you can't satisfy everyone!
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