HOLLYWOOD, FLORIDA -- I called on Tuesday morning 5/25 to report that the Condenser Fan Motor in my AC Unit was squealing loudly and was told that someone would call me to schedule a time for a service call. That afternoon at approximately 4:00 PM a technician called and stated they'd be out the next day (5/26) between 12 and 5 PM.
I took Wednesday off work and waited all day. Nobody called, nobody came to the house. Finally at 7:00 PM I went out to get some dinner and just my luck the technician came at 7:15 PM and left a “Sorry we missed you” note on the door.
I immediately called the next morning Thursday 5/27 and was told if they couldn't come out that day then definitely on Friday 5/28. I called again Friday morning 5/28 to confirm and the receptionist told me she'd call me back within the next 10 or 15 minutes to confirm. I waited several hours and called back and was told I'd been rescheduled for next Tuesday 6/1.
There isn't much I can do about it, I either break down and call another company for a service call and eat the cost ($170.00 + for the motor in addition to the service call) or go 8 days in 93 degree heat without air conditioning.
Here's the kicker, when I was researching all the various Home Warranty company choices provided my Realtor when I purchased my home, BFS had the fewest number of reports on RipoffReport.com – it appears that they really aren't any better than the others.
I was told by the receptionist that the supervisor's name is Russell **, but he doesn't have voice mail and that I would have to leave a message. He has not returned my call. My Recommendation: Choose another Home Warranty Company. BFS Home Warranty has an extremely poor service facility in Dallas TX and is unresponsive to repeated requests for service.
Thank you for posting your comments. We have taken the necessary measures to ensure that our customers receive the best service. The office staff has been replaced with more compassionate and knowledgeable representatives. This experience is not a true reflection of how BFS does business.