Bidz.com

5 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
No Quality Control, Crappy Return Policy
By -

CULVER CITY -- Over the past few weeks, I have bought 16 Sector and Tonino Lamborghini watches from bidz.com. Of these 16, 6 were either defective or had a hazy residue beneath the glass.

No problem sir, we will refund you, just send back the merchandise. Sounds good? Not at all! What about the average 25% import taxes I had to pay? What about the return shipping, which is expensive because I am located in South Africa?

To send the items back and receive my refund, I will have to say goodbye to the equivalent of about US$150.00 in shipping and import taxes, which they do not refund! In my currency, a hell of a lot of money!

Where is their quality control? Can a couple of people not be employed to check items before shipping them? A large company like that! I'm sure that they send defective items on purpose, knowing that the customers will not return it because that they will loose money in the process! It is cheaper to have the items repaired than to go through this process!

With the number of items they sell, the number of defective merchandise must be in the thousands each month!

Steer clear of bidz.com!!! They don't give a damn about their customers!

To top it all, their packaging for international shipping sucks!Items are loose in their boxes, falling around and getting damaged and cardboard boxes are almost always squashed. They send incorrect owners manuals as well.

Perhaps worst of all, do they perhaps have accounts with weird usernames that bid on items to ensure that they are not sold for below cost, usually using the autobid feature?? Where else will you find usernames like "selectfall, pushfloor, controljump, throwteach etc.", always made up of two distinct words, meaning virtually nothing together? Check around on other sites, normal people don't use names like that! They use names that mean something to them.

Some good advice - if you don't pick your money from an everlasting tree with unlimited supply, but instead have to work for it, STAY AWAY FROM BIDZ.COM! At some point you probably WILL loose money!

Thanks for reading!

Regards

Company Response 06/21/2011:

ear customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100%money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.

     
Replies
Bidz false advertisement
By -

I was on bidz.com this am and bidded and won {so they said} on an 14k blue diamond ring, but when I went to pay for it I was not allowed to purchase my ring, so I called bidz and was informed that I did not meet the hidden price that they had on the ring, which by the way the customer cannot see! So I ended up losing my ring to the "hidden" price that I was not even aware of!!!!!!!!! DONOT GO TO THIS SITE UNLESS THIS WILL HAPPEN TO YOU, BE WARNED! P.S. I also talked with the Better Business Bureau and they stated that they have been looking at the company because they have had so many complaimtes on them! BE WARNED!

     
Replies
Read this before considering Buying at Bidz.com
By -

CULVER CITY, CALIFORNIA -- Recently I bid and won an item of jewelry at a very low price. When the item arrived it was different than the item described and pictured on the website. I arranged an RMA # to return the item but just before I sent it back the picture on their website of the item I won had been changed to the item I actually received. This concerned me as if you send an item back that is "as described" they charge you a 15% restocking fee and don't pay return postage.
I emailed Bidz to see why the photo changed and if I would get the correct item once returning the wrong item. Bidz either ignored my questions or gave conflicting answers which confused me. I complained on Ripoff Report and then on LABBB and Bidz customer service. Bidz kept saying that I would have to return item before they could investigate and did not properly address my other concerns. As I persisted with the complaint they began to tell untruths about me, I believe this was in an attempt to discredit me with the readers of those websites.

This company's policies and attitude to customers is in my opinion disgraceful and I would not recommend dealing with this company. Their customer service is not only the worst I've ever experienced but they also become very untruthful and unprofessional if things don't go their way. This company in my opinion is BAD NEWS!

Company Response 06/21/2011:

Dear customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. You'll be glad to hear that since your response, we have eliminated the 15% restocking fee and any return you make will be refunded 100% in full. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.

     
Replies
Returns
By -

We are setting up our own home party company and buying merchandise from this auction site. The merchandise is setting here until the parties. Upon having customers "try on" watches, have found that bands fall apart. E-mailed Bidz and told them what happened. They say if it is less than 30 days when bought send back (I PAY SHIPPING) and they will refund. If more than 30 days, OH WELL......Why should I have to inspect THOROUGHLY every item I receive and why should I have to PAY SHIPPING to return their defective merchandise. Have bought a total of 32 watches so far and 9 are defective. Beware if shopping on Bidz.com. Thank You!

Company Response 06/21/2011:

Dear customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100%money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.

     
Replies
?? Reputation for Bad Customer Service
By -

CULVER CITY, CALIFORNIA -- I am a relatively new user of Bidz.com, an online auction site. Thus far, I have only purchased jewelry and for the most part have been satisfied. Last week I won a bid on a ring for a very reasonable price. When I went to pay, I received a message that the item was unavailable. Being new, I wrote to customer service asking if this meant that the item was just currently unavailable, but I would receive it later or if it meant that the item was permanently unavailable. At the same time, they were currently offering the same item up for bid. So, I also asked that if it was unavailable, why was it offered in the first place and why is it still being offered. I have sent 3 e-mails to customer service so far and have yet to hear a word from them. I realize that I am not out any money and compared to other on-line auction nightmares, this is really trivial. Specifically, I am wondering if they have a reputation for poor customer service and not acknowledging e-mails. If this is the case, then I do not want to do business with them and I will not make any more purchases. Also if there is a pattern of poor service, then others should be warned.

Company Response 06/21/2011:

Dear customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. You'll be glad to hear that since your response, we have eliminated the 15% restocking fee and any return you make will be refunded 100% in full. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.

     
Replies
Top of Page | Next Page >