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98 Reviews & Complaints

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How Big Retailers Go Out of Business
Posted by Ks31665 on 08/08/2013
LITTLE ROCK, ARKANSAS -- Have you ever wondered what causes so many retailers to have to close stores, layoff employees and liquidate their assets? I don't have to wonder because I was at Big Lots today. It was at Big Lots that I realized that corporate America has fallen so very, very far.

I can remember when businesses hired people for employees that really wanted to work. I can remember when employees were trained. I can even remember when the people left in charge (management) were in charge because they not only had more experience but also were capable of directing other employees. I can remember when being a member of management meant that you had leadership skills, customer service skills and took pride in your work.

Imagine my surprise when I encountered a manager that not only didn't have ANY leadership skills, any customer service skills, any pride in his work or place of employment, very little if any training and very bizarre and disturbing behavior. Now I realize that sometimes businesses get so big that it is often difficult to monitor all of their employees. I even realize that sometimes some employees slip through the cracks but surely Big Lots has employees in place (like district managers or regional managers) that should be monitoring management and operations at the local level. I unfortunately discovered today that apparently there is not ANYBODY in charge of the hen house in my area of the United States. Now you might be asking yourself what in the world would make me say such a thing.

Today, after arriving at the college that my son will be attending for the next several years, I realized that there may be some additional things my son would need before starting school. Now since the college has grown so much that it has encompassed a large amount of property and has virtually taken over even a small strip mall at one end of the campus, I found myself at one of the two stores left in the strip mall, Big Lots.

I entered the store thinking I would be able to make the necessary purchases and maybe even get a deal or two. I was wrong!! The store was very cluttered with unattended pallets of merchandise and pallet jacks. I mistakenly thought that perhaps they were just putting out more stock. I soon realized the clutter and impassable aisles were just a small indication of an even bigger problem. While I wasn't pleased when an employee almost ran me over with a flatbed, I was even less pleased with his rude indifference. I was soon to discover that this encounter would be the highlight of my experiences at this store location.

I completed my shopping while watching out for any additional disgruntled employees. I thought when I had made it to the checkout that the unpleasant experience was almost over. I was wrong!! What could possibly go wrong? I was checking out and within 50 feet of the door. Finally, this was going to be over! Wait, what was that price? What?! Double the amount it was supposed to be? That's not what the sign said! Sir that is wrong, let me show you where I got it and what the sign says. So I thought, well surely once I show the "manager" where it was and what the sign said that he would realize I was being charged an incorrect price. But to my utter amazement after acknowledging that the sign indicated the item I was purchasing and indicated it was half of the price I was being charged he said but not for that one! What?? What do you mean not for that one? These are all alike items! Yes he replied but that one will cost you double. I told him that it was not right to indicate an item and a price but then change it when it was being purchased. I then asked for a corporate number. It was at this point that he began to tsk, sigh and roll his eyes. As he was towering over me in my wheelchair, he continued to tsk, sigh and roll his eyes then scared me half to death when he snarled at me " Well if you are going to make a big deal out of it, I guess I will have to give it to you at that price". He then walks up to the cashier and tells her to give it to me at the advertised price. By then I just wanted to get as far away from him as possible and I was afraid to give them my Big Lots reward card as I was scared that when he found out my address he would come to my residence. I can't help wondering how many people has he scared into paying the higher price with his antics. How many parents bringing their kids to the college has he pulled this stunt on? I am giving this experience a one only because there are not any negative numbers allowed.
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I Waited in Line for Over 15 Minutes.
Posted by Janbalis on 06/29/2013
I was in line with more than 8 people. Waited for more than 15 minutes, and the problem I had with this is, I watch two employees put away carts, go outside to have a break so on. The store only had one register open.
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Child in Hospital Got Fired
Posted by Nessa7932 on 05/25/2013
BRADENTON, FLORIDA -- Yes just got fired from Big Lots for attendance issues after working there for two years. I had doctors notes every time I had to leave work early to take care of my sick child. Management even wanted to talk with the daycare when they called me to let me know my daughter was running a fever.

My daughter has been hospitalized three times since I got hired at Big Lots. I gave the manager the hospital paperwork each and every time not realizing that I was getting penalized for not being at work. Its kind of funny that when I called off the last time to the assistant manager and asked for the numbers of either the district manager or the human resource manager so I could make sure I don't lose my job that two days later my store manager decides to fire me even though I was one of her hardest workers.
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Posted by Weedwhacked on 2013-05-25:
Either way you explain it, you're not there taking care of the customers as you're supposed to.

They need to find someone more reliable for their own sake.
Posted by Chris on 2013-05-26:
It's regretable that your daughter has been so I'll as to require frequent hospitalization but try and look at it from their point of view. For whatever the reason, you have been unable to cover your shift which affects their ability to operate their business. Most employers have some kind of attendance policy. Evidently you exceeded your number of absences.
Posted by ok4now on 2013-05-26:
You're between rock and a hard place. Yes you need your job but your child comes first. You documented your time off to take care of your child. However your employer views this as an unreliable employee. Yes you're a hard worker but that's only when you're there. Your employer wants a hard worker who is there full time. Understand the distinction.
Posted by Chaparrita on 2013-05-26:
Unfortunately, illness is not an exception when it comes to attendance. The only exception for most places is bereavement.
Posted by clutzycook on 2013-05-26:
She should have been able to take time off under FMLA. She had been there long enough.
Posted by madconsumer on 2013-05-26:
under law, you are allowed fmla leave. your fmla leave will be outlined in your employee handbook, as well as the hr department. fmla leave is determined be length of employment and full time status.

contact the hr department to determine what the company offers.
Posted by Nohandle on 2013-05-26:
I'm sorry you were terminated from your job nessa but I have to agree with the other comments. You have a sick child and of course are concerned about your child. Who could blame you? I can't think of a soul but finally the time comes that an employee should realize the business must have reliable employees. After a while the other employees resent continually doing their job and someone else's as well.

It's cold and hard sounding but there were a few cases in my business that finally enough was enough. The employees seemed to feel they could more or less come to work if it was convenient and their job was to be held open for them. I don't think that was your case but the end result was about the same. Never knowing in advance if you would have a full staff or not. That's no way to run a business.
Posted by Susan on 2013-05-26:
An FMLA leave wouldn't have helped in this case as employees are allowed one unpaid leave per year. Retail employers have shifts to be covered and need reliable employees to do so. It is the employees responsibility to read and understand the attendance policy which is something that is usually signed upon being hired.
Posted by nessa7932 on 2013-06-14:
I did ask my manager if I would be able to use the FMLA and she told me I didn't qualify she never gave me any other explanation and when I called in the last time to and talked to the assistant and asked for the number of the DM and told no it just seems like too suspicious that I get terminated two days later.
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Lunch at Big Lots ?
Posted by 1930caspercat on 05/15/2013
Went to store after a church meeting. I suffer from low blood sugar and began to fee the need to eat. behold --this store had just added a refrigerated section. I got a package of meat, cheese and crackers and finished shopping.. thank you.
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Lines Too Long on the Cashier
Posted by Josieneefslopez on 03/12/2013
GAITHERSBURG 1218, MARYLAND -- Today with checking out the line was a wait from 30 min!
The cashier 1324866 was very friendly, she called 2 times for help.
I had 2 planters from $6.50 and 1 metal flower from $12, she put in in 2 times 12 and 1 time 6.50. I go to my car and like most off the time check my ticket, go back in the store, the cashier is talking to the store manager, she see me and asked what is going on I tell her and the store manager tells her to go back to her checkout and tells me to go back in line.

I asked her are you the store manager she said yes, so asked her, do I really have to go back for 30 min in line for a mistake from the cashier. She tells me, YES that is the return line and check out. I had no return or check out. I did not have 30 min to wait again, and told her that this was a bad customer service and that she could keep MY money. I worked the 40 years in retail, I don't think that this is the way you train your store managers .
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Posted by Jeff on 2013-03-13:
Big Lots, to me, falls in line with the other places like Dollar Tree...its a low budget place that focuses more on keeping their prices low, than caring much about customer service.
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Great Customer Service!
Posted by Pl_brantley on 11/23/2012
RALEIGH, NORTH CAROLINA -- I went in our local Big Lots looking for a small chair for my 17 month old grandson.. I found a great buy and then when I was checking out, realized I had one without a price tag. The cashier had a nice young man (Tracy) come to the front with information. Tracy informed me that if I could wait 2 more days, the chair would be on sale. I was afraid that I would not get the color I wanted, so Tracy assured me that he would put one back with my name on it and as promised. I arrived on Friday and Tracy had it in the office, wrapped and waiting for me! Tracy is courteous to everyone and has the nicest manners. He is a great asset to Big Lots and will go far in any endeavor because of the superior service he gives to all customers!

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Not Handicap Accessible and Does Not Accept Food Stamps Also Need to Work on There Building Because It Has Maintenance Problems
Posted by Rlbost on 09/12/2012
The building needs a lot of work such as the ceiling, lights, bathrooms and the handicap doors need fixing. The handicap doors does not work on outside of building or are not even there at all. Food stamps you should accept them on your food items.
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Posted by melissa253 on 2012-09-12:
Food Stamps? Does the Government still issue Food Stamps?
Posted by Tezrien on 2012-09-12:
There are limitations on SNAP benefits. To accept them a business has to sell a certain amount of food compared to other merchandise and has to offer foods from each food group.
Posted by JISCal2 on 2012-09-13:
"The handicap doors does not work on outside of building or are not even there at all."

Are the doors there or not?
Posted by melissa253 on 2012-10-22:
LOL! I think he/she means there are no doors for the handicapped ? As in automatic doors.
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Recall of Portable Ceramic Space Heater
Posted by Nitewish7 on 06/23/2012
MODESTO, CALIFORNIA -- After receiving an email on 6/22/2012 from the Consumer Product Safety Commission that this portable space heater that I purchased in Oct 2011 has been recalled due to overheating, melting & posing a electric shock hazard with the remedy to stop using it immediately & return it to a Big Lots store for a refund. What a hassle I endured for over an hour. I brought with me the email, my receipt & the heater still in the box only to be told the return cannot be accepted as that cutoff was dated Jan. 2012. Employee(s) did not seem to understand This was a Government Recall. 3 times the store manager was contacted by 2 separate employees from in the back of the store but never came to me to remedy the problem as I was not leaving without the refund. The defected heater cost me $20.00 + $1.48 tax. The store tried to refund me $16.11 until I questioned where is the $5.37 still due me. I ended up with a $16.11 in store credit card, a five dollar bill & .37Cent shortage. FYI 70,500 units were sold exclusively at Big Lots.
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Posted by Alain on 2012-06-25:
You can report this to the CPSC via http://www.cpsc.gov/about/contact.html
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Pasadena, Texas-Store #4139
Posted by Mleggio001 on 06/11/2012
PASADENA, TEXAS -- On June 5, 2012. I selected a birthday card, went to the counter, no one in line, so I just expected to be checked out immediately. Two Big Lots' women employees were inspecting an item on the side counter (looks like it might have been a returned item). I stood there watching them and knew that they had to have seen me walk up. I waited for about 45 seconds and said "I am late for a birthday party, think I might get checked out?" One of the women said "I've got to do this first". I said, "seems the customer would come first". She said "no, this is first. I don't want to get in trouble". She was extremely rude in her speaking voice. I shop at Big Lots from time to time and have always been treated in a profession, but friendly manner. Not this time.
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Posted by andbran on 2012-06-11:
she could have checked you out first. it does not take long to ring up one card.
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Bad dogfood
Posted by Jjg2018 on 05/14/2012
FRANKLIN, MASSACHUSETTS -- -we bought a bag of pedigree dog food which made my two pets ill shortly after ingesting the food. this happened 3 consective times to both pets within 10 to 15 minutes. I thought that it was strange that both pets were affected. I did try a fourth time to feed just one of my pets the food and once again that pet vomitted soon after ingestion. I brought the bag of dog food back to the store but did not have my receipt. their bar code was on the bag of dog food so I didn't think I needed a receipt. I shop at that store frequently. I did not ask for a cash refund or debit card credit, but did ask to have the food replaced. They denied the exchange because I didn't have my receipt. I stated their bar code should be sufficient. I am disappointed at Big Lots for not standing behind one of their products. the item price was $9.00.
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Posted by SteveWiginowski on 2012-05-14:
Barcodes can be the same for multiple stores, so scanning the item may be sufficient enough to prove it was purchased from their store.
Posted by FoDaddy19 on 2012-05-14:
I probably wouldn't trust food of any kind from closeout retailer, but anyway. Without a recpeit I can't blame retailer for denying the exchange.
Posted by ChuhBaca on 2012-05-14:
It's too bad this made your doggies sick. At least it was just a $9 bag. Chalk it up to $9 worth of experience that some things are just not worth saving money on, and hopefully the doggies stay healthy and happy.
Posted by trmn8r on 2012-05-14:
I would take a lesson from this and not give your dogs food from places like this. Unless they have a special bar code they add, I'm not sure what you had constitutes proof of purchase.
Posted by I love my son on 2012-05-14:
I'm sorry your dogs got sick, but i don't see how you are blaming them for your dogs being sick,pedigree makes the dog food. unless you have proof they are tampering with the food or selling out dated dog food your complaint is with pedigree..
Posted by whythelongfaces on 2012-05-14:
A bar code does not prove the item was paid for, only whether it is in their inventory. Expecting a customer to have a receipt for a refund or exchange does not make the retailer horrible or unreasonable. It makes them smart.

As to standing behind their products, Big Lots does not have any products. They do not make anything. They sell it. Contact the manufacturer. Or look for your receipt.
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