Negligent Brake Service
I am submitting this form concerning the negligent brake work that was performed on my Honda Accord by Big O Tires. I am very upset by the negligence of their work.
I brought my Honda to Big O Tires ... read full review3 Replies - Latest reply on 07/12/2007
Lost My Front End
ESTES -- I took my car to Big O for regular maintenance/oil change, new tires and an alignment. I took off on vacation the next day. Get out on the highway and my front right wheel felt as though it was going ... read full review4 Replies - Latest reply on 11/27/2010
PUYALLUP, WASHINGTON -- I was due for my usual oil change and received a coupon in the mail. Since I normally took my car to Toyota for ~$56, I decided to use the coupon for Big O Tires and get my oil change for $17.99. My oil ... read full review3 Replies - Latest reply on 01/03/2009
RICHMOND, CALIFORNIA -- I got a quote for the brake job from my KIA dealer to do it at the same time as 60K service, but the price was a bit higher than I hoped for. I called around for a few quotes, and Davin at the Big O #5008 gave me a quote for under $300 assuming the rotors do not need replacement. The price was very attractive and I asked him if it included all four wheels. He confirmed that quote and unfortunately I did not asked him for written quote.
Imagine how surprised I was when the bill came to over $450 and when I confronted Davin he said that misunderstood him and the quote he gave me was for front wheels only. When I complained he said that if I don't pay what what he charged, he'll impound the car.
I should have known that I am not dealing with an honest man by they way he stiffed on-line company that recommended him - TireRack.com.
COLORADO SPRINGS, COLORADO -- On May 28th we took in our car to have all 4 tires replaced. We paid $836 and left. At 6:03 pm we noticed that we had a flat back right tire. We contacted Big O Tires on Woodman and Rangewood to let them know. They advised us that they close there tool boxes at 6pm and there was nothing they could do for us. We were stranded and had to call a tow truck.
2 Replies - Latest reply on 05/29/2008Add reply
I will never take my service back there nor would I recommend them to my worst enemy.