I am an avid Big Lot customer who enjoys shopping in an organized pleasant manner. The new Big Lots recently opened at 98th Street and Indiana Ave., in Lubbock Texas really exemplifies all of these qualities. Tim at Store #4647 and his associates are really pulling together to make this a pleasant shopping experience...way to go Lubbock! Add reply
Where is the manager? When there are 15 or more people standing in line, why doesn't the manager call for more staff so customers can pay and leave? Ridiculous! Maybe he or she could operate a register in order to alleviate this terrible congestion. 1 Replies - Latest reply on 11/01/2013Add reply
How Big Retailers Go Out of Business
LITTLE ROCK, ARKANSAS -- Have you ever wondered what causes so many retailers to have to close stores, layoff employees and liquidate their assets? I don't have to wonder because I was at Big Lots today. It was at Big Lots that ... read full review
I was in line with more than 8 people. Waited for more than 15 minutes, and the problem I had with this is, I watch two employees put away carts, go outside to have a break so on. The store only had one register open. Add reply
Child in Hospital Got Fired
BRADENTON, FLORIDA -- Yes just got fired from Big Lots for attendance issues after working there for two years. I had doctors notes every time I had to leave work early to take care of my sick child. Management even wanted ... read full review9 Replies - Latest reply on 06/14/2013
Went to store after a church meeting. I suffer from low blood sugar and began to fee the need to eat. behold --this store had just added a refrigerated section. I got a package of meat, cheese and crackers and finished shopping.. thank you. Add reply
GAITHERSBURG 1218, MARYLAND -- Today with checking out the line was a wait from 30 min!
1 Replies - Latest reply on 03/13/2013Add reply
The cashier 1324866 was very friendly, she called 2 times for help.
I had 2 planters from $6.50 and 1 metal flower from $12, she put in in 2 times 12 and 1 time 6.50. I go to my car and like most off the time check my ticket, go back in the store, the cashier is talking to the store manager, she see me and asked what is going on I tell her and the store manager tells her to go back to her checkout and tells me to go back in line.
I asked her are you the store manager she said yes, so asked her, do I really have to go back for 30 min in line for a mistake from the cashier. She tells me, YES that is the return line and check out. I had no return or check out. I did not have 30 min to wait again, and told her that this was a bad customer service and that she could keep MY money. I worked the 40 years in retail, I don't think that this is the way you train your store managers .
RALEIGH, NORTH CAROLINA -- I went in our local Big Lots looking for a small chair for my 17 month old grandson.. I found a great buy and then when I was checking out, realized I had one without a price tag. The cashier had a nice young man (Tracy) come to the front with information. Tracy informed me that if I could wait 2 more days, the chair would be on sale. I was afraid that I would not get the color I wanted, so Tracy assured me that he would put one back with my name on it and as promised. I arrived on Friday and Tracy had it in the office, wrapped and waiting for me! Tracy is courteous to everyone and has the nicest manners. He is a great asset to Big Lots and will go far in any endeavor because of the superior service he gives to all customers!
The building needs a lot of work such as the ceiling, lights, bathrooms and the handicap doors need fixing. The handicap doors does not work on outside of building or are not even there at all. Food stamps you should accept them on your food items. 4 Replies - Latest reply on 10/22/2012Add reply
MODESTO, CALIFORNIA -- After receiving an email on 6/22/2012 from the Consumer Product Safety Commission that this portable space heater that I purchased in Oct 2011 has been recalled due to overheating, melting & posing a electric shock hazard with the remedy to stop using it immediately & return it to a Big Lots store for a refund. What a hassle I endured for over an hour. I brought with me the email, my receipt & the heater still in the box only to be told the return cannot be accepted as that cutoff was dated Jan. 2012. Employee(s) did not seem to understand This was a Government Recall. 3 times the store manager was contacted by 2 separate employees from in the back of the store but never came to me to remedy the problem as I was not leaving without the refund. The defected heater cost me $20.00 + $1.48 tax. The store tried to refund me $16.11 until I questioned where is the $5.37 still due me. I ended up with a $16.11 in store credit card, a five dollar bill & .37Cent shortage. FYI 70,500 units were sold exclusively at Big Lots.1 Replies - Latest reply on 06/25/2012Add reply
PASADENA, TEXAS -- On June 5, 2012. I selected a birthday card, went to the counter, no one in line, so I just expected to be checked out immediately. Two Big Lots' women employees were inspecting an item on the side counter (looks like it might have been a returned item). I stood there watching them and knew that they had to have seen me walk up. I waited for about 45 seconds and said "I am late for a birthday party, think I might get checked out?" One of the women said "I've got to do this first". I said, "seems the customer would come first". She said "no, this is first. I don't want to get in trouble". She was extremely rude in her speaking voice. I shop at Big Lots from time to time and have always been treated in a profession, but friendly manner. Not this time. 1 Replies - Latest reply on 06/11/2012Add reply
FRANKLIN, MASSACHUSETTS -- -we bought a bag of pedigree dog food which made my two pets ill shortly after ingesting the food. this happened 3 consective times to both pets within 10 to 15 minutes. I thought that it was strange ... read full review6 Replies - Latest reply on 05/14/2012
Just wanted to say how pleased I am with the folks that work in this store and the items that I pick up. The prices really help too. One of the cashiers, I think her name is Gloria, is especially helpful when I can't find something. Keep up the good work guys. Add reply
GOLDSBORO, NORTH CAROLINA -- I had a shopping trip to this store and have never had such good service!! The sales associate who helped me went above and beyond to make me feel welcome and made sure I found what I need and made trips to check prices to see if there was a sale on some items. I purchased two lamps and a vase that I had looked at to match for my new bedroom makeover. I have recently retired from retail management and rest assured she would have been a person I would try to recruit if still in retail. All of the associates in this store need a pat on the back for such good customer service. They are all so polite and helpful and knowable. I will shop here often and recommend this store to everyone!!!!!1 Replies - Latest reply on 04/01/2012Add reply
Purchased a mattress and it had a bad smell to it. The store was was friendly and helpful in taking it back and making everything right for me.
1 Replies - Latest reply on 03/22/2012Add reply
The manager followed up with me to make sure I was satisfied with the exchange.
Great place to shop and friendly helpful employees.
Love shopping at the Maysville, Kentucky Big Lots store. Been shopping there for years. The store is always clean and the shelves are always neat. The people that work there, the management Amber, John, and Pat are always nice and helpful. The lady that works in the furniture dept, Catherine has sold us several pieces of furniture and haven't had any problems with them. A great place to shop!!!! 1 Replies - Latest reply on 03/17/2012Add reply
HOT SPRINGS, ARKANSAS -- After looking at the blankets, bedding, etc. area, I was confused at some of the prices they were messed up and not in the proper place. I found a comforter that I saw was 19.99 so I brought it up to the cashier and the cashier just said sorry but this has the wrong price on it and I can't give it to you for that price. I will never go back in that store again. Big Lots just lost me and I go in there just about every week too. Your mistake and your loss both ways Big Lots. 1 Replies - Latest reply on 03/14/2012Add reply
I went to Big Lots in Maysville KY. The employees at that store were the nicest friendly people I have ever dealt with. The store manager John and Kathy were very helpful. The store was so clean and even smelled clan. thanks for great service. Ill go back to this store. 2 Replies - Latest reply on 03/10/2012Add reply