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Bill Gatton Acura

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1 Reviews & Complaints

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Sales Manager is Rude
Posted by Garrison_pat on 03/03/2012
JOHNSON CITY, TENNESSEE -- I purchased a used car on a Saturday, I brought a check from my bank to pay for it. The financing office wanted to have us fill out an application for credit. I told them it was not necessary because I will be using my bank. He ruined my check so that I could either order a new one (at a cost of $15) or use their bank. I left when the dealership said he couldn't help me fix his "mistake". My husband stayed and completed the deal with their bank. I left the registration for a current tag that I wanted to transfer because they added a charge for registering my car and said they would not let me do it even though I have done it on my last three new cars. They did not transfer my tag but ordered a new one, I called to get my papers back that now have nothing to do with this transaction and the Manager, Chris, became extremely rude and began yelling at me. I now have a tag that still is current and could have been used but they for some reason didn't think I should have the benefit of using the time already paid for. I would have to purchase another car, I don't need, to use the tag with months still left on it. Ji can't do that anyway because they REFUSE to return my registration papers.
     
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Posted by Alain on 2012-03-05:
I'm not sure what can be done about this, particularly if your husband agreed to their terms. How did they "ruin your check"? Maybe you could call the DMV in Washington County at (423) 926-2911 and they can help you sort this out.
Posted by Venice09 on 2012-03-05:
I may be way off base here, but I think you might get a partial refund on the old registration. Call DMV, as Alain suggested, or go to their website to find out.

It sounds like part of the problem is that you and your husband are not on the same page. I guess the loan with the dealer's bank only required one signature, which your husband provided. That could mean the car will be registered in his name alone. You might want to find out in case that was not your intention.
Posted by tnchuck100 on 2012-03-05:
Man, what a mess. I would have walked away at their first screw up. There would not have been a second issue. Is your husband still sleeping on the couch?

Go with Alain's suggestion. Good luck.
Posted by Garrison_pat on 2012-03-05:
My check was from Capitol One Auto Finance. They offered lower rates because we used them for our last 3 new car purchases. They were only required to put in the VIN number and there name, we did not get that check back, but did not sign it either so they can't cash it. They told us it was unusable. I can't get a refund for the remaining 3 months on my rag without the original registration papers they won't give me. My husband went ahead and purchased the car because it was my Valentine present, my granddaughter really, really wanted the convertible. The car is worth the price paid, the dealership is the problem.
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