SCOTTSDALE, ARIZONA -- I was driving down McDowell and noticed this very nice looking dealership on the south side of the road. I had been looking to get out of my car and into an SUV of some kind. When I got home I looked online and sent in an inquiry asking for some details. It took Bill Heard two hours to send me any kind of response. So I emailed them back letting them know what it was that I was looking for. They never sent me any information back. I called asking for the internet manager hoping something was wrong with there email and after leaving him three voicemails and getting nothing back I decided to go elsewhere for my business. A week later I received an email asking me about the details on the vehicle I was interested in. I was very upset that they would even try to contact me now.
Why even have an internet department if you can't get a hold of anyone. I think they have HORRIBLE customer service!
LAS VEGAS, NEVADA -- My son bought a 2006 Chevy Aveo on November 5, 2005. On July 3,2006 because the ignition would not turn off and we could not get the key out of the ignition. After checking it out I was told that a part broke inside the ignition and could not be fixed before July 5. I asked if they would give me a ride home and they told me they had shuttle if I wanted to wait an hour and half. I decided to walk home. On the 5th Slim called and told me that it was going to take up to 10 days before they could get the part. On the 13th I called and was told they have no idea when they would be getting the part. I do not advise anyone to buy a car from Bill Heard.