Bill Thomas Camper and RV Sales

1 reviews & complaints.

DO NOT USE THIS FACILITY
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WENTZVILLE, MISSOURI -- I RECENTLY PURCHASED A USED POP-UP CAMPER FROM BILL THOMAS RV. WHILE INSPECTING IT THE SALESMAN TURNED ON THE A/C AND WE COULD FEEL AIR (NOT MUCH COLD)BLOWING OUT. HE STATED IT WOULD TAKE A BIT FOR IT TO BECOME COLD.(IT WAS FAIRLY COOL OUTSIDE ANYWAY) WE USED THE CAMPER FOR THE FIRST TIME ON MEMORIAL WEEKEND 2006. A/C DIDN'T BLOW ANY COLD AIR AT ALL. CALLED THE CENTER BACK AND THEY HAD US BRING IT IN. THEY STATED THAT THERE WAS NO FREON AND NO WAY TO PURCHASE THIS KIND ANY LONGER. THEY STATED THAT THE WHOLE SYSTEM WOULD NEED TO BE REMOVED AND REPLACED WITH A NEW ONE. MY HUSBAND WENT BACK AND FORTH WITH A MANAGER THERE WHO TOLD US WE BOUGHT IT AS IS. HE SPOKE TO MY HUSBAND IN THE RUDEST MANNER I HAVE EVER ENCOUNTERED FROM A FACILITY. MY HUSBAND ASKED TO SPEAK TO THE OWNER AND THE GENTLEMAN (IF THAT'S WHAT YOU WANT TO CALL HIM)STATED "WHY, I'VE BEEN HERE 25+ YEARS, YOU CAN DEAL WITH ME". HE WAS ALSO TOLD THAT HIS COMPANY WOULD RECEIVE BAD PUBLICITY WHICH THE MAN STATED THAT HE DIDN'T CARE. MY HUSBAND ENDED UP SPEAKING WITH SOMEONE ELSE A FEW DAYS LATER WHO OFFERED US TO PAY FOR PARTS ONLY WHICH WERE $500.00 AND THEY WOULD CHARGE NO LABOR. WE ENDED UP PAYING THE $500.00 TO HAVE IT FIXED INSTEAD OF PICKING IT UP AND HAULING IT SOMEWHERE ELSE AGAIN. IF YOU SEARCH UNDER THE BBB WEBSITE, IT HAS HAPPENED TO SOMEONE ELSE WHICH I WISH I WOULD HAVE CHECKED BEFORE PURCHASING ANYTHING FROM THEM.
     
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User Replies:
Hugh_Jorgen on 2006-06-28:
"As Is" means just that. If you weren't convinced the AC was working when you picked it up you should have either put a clause in your sales agreement that the AC was warrantied for an extra XX days or made 100% sure it worked. That being said, $500 for a new AC is a very fair price - go to CampingWorld.com and see when a new rooftop unit goes for.
Doc J on 2006-06-28:
Sounds like someone bought a dubious product and "hoped" it would all work out. The purchase was made more in light of the urgency of the upcoming holiday, rather than in the cold light of facts. Take them up on the $500 parts offer. I wouldn't give you that. As Hugh accurately points out "as is" means just that. Not giving what you wanted is not "rude", it's fair. I see a used pop-up coming on the market soon.
Anonymous on 2006-06-28:
"DO NOT USE THIS FACILITY" OK, I won't!
ChuhBaca on 2006-06-29:
"As is" means "As is", but it sounds like the salesman mislead the customer in this case. The point isn't that the dealership has a policy to hide behind when a salesman behaves in an unethical manner; the point is that that they were mislead when they brought up a concern. The salesman blew off their concern.
It sounds like the dealership did own up to it, though, by not charging labor. They could have done more, but they could have done a lot less.
tweetyeyes on 2006-06-30:
Yes, I realize I bought it as is. I am living and learning the meaning. I have never owned a pop-up so I took the salesman's word. Thanks for the feedback and I expected nothing more than what was posted since it is clear that the comments came directly from the company. Have a nice day!was
Doodlebop1 on 2006-06-30:
Sounds like a place to avoid. If they sold you a camper that was advertised as having A/C, as it sounds like they did, it should have WORKING A/C. I'm sure they priced the camper as if it had WORKING A/C and they should honor that commitment. Sounds like the first 2 responders must be used car salesmen.
strukelt on 2012-06-29:
tweetyeyes,

It is sad to see that people would do this to you. They should not sell a part like this that has broken parts in it. However, rooftop air conditioning units can always be found at MakariosRV.com for cheap prices. That is where I bought mine.
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