Bits and Pieces

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More than bad customer service - underhanded and deceitful
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STEVENS POINT, WISCONSIN -- Dealing with Bits and Pieces is by far the WORST experience I have ever had with mail order. Mid-December I ordered 2 puzzle boxes. The total for 2 equally priced boxes was $80.97. I was shipped one box and charged $50.98. Huh? I figured this was just crazy accounting, the other box would show up shortly, and the balance of $29.99 would be charged at that time...

When it did not by the end of January, I called to check on the status. I was informed that "the requested item has been discontinued and is no longer available to purchase". I argued that since I had a confirmed order that said I would be receiving two boxes that it was not appropriate for them to restructure the order and charge me that much for a single box without my approval. I was rudely informed the details of an order could not be check for an order "that far back". I asked if I could send my confirmation to them and they could look at it and let me know if they would make a correction. Not having heard back by the beginning of May, I called again. After being rudely asked, "What do you expect me to do? I can't send you a discontinued item," she ended with the same story: "Send your order confirmation and I'll look at it." I said I’d sent it before and never heard back. Rochelle told me to put her name on it and she’d take care of it. Now I'll get some results. No such luck. I never heard from Rochelle. I just got the same reply: "the requested item has been discontinued and is no longer available to purchase". I tried a few time to e-mail and indicate that I knew the item was discounted and that that was not the issue. No luck, just "the requested item has been discontinued and is no longer available to purchase."

Well, it turns out THIS IS A BOLD FACED LIE. Mid-May I ordered 2 of the boxes I have repeatedly been informed were discontinued and no longer available for purchase and they have shipped to me. They had them in stock for purchase. What a scam! You think someone along the line would have said, "We now have that item in stock and will gladly finish filling your order if you’d like". Of course then they would have only been able to charge me the outstanding $29.99 on my original order. If they made me reorder they could nab another $50.98. I called again and was told that “the requested item has been discontinued and is no longer available to purchase" meant, "We could not get it to you by Christmastime, so didn’t what to disappoint you by having it arrive late." WHAT?!?! Well you’ve more that disappointed me. You've proved you are more than bad customer service - you are underhanded and deceitful.
     
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Poor Customer Service
Posted by on
STEVENS POINT, WISCONSIN -- Very Poor Customer Service; I placed an order, paying high charges for "express shipping" (overnight. It has been 11 days, no shipment. The customer service telephone is constantly busy, no answer, all hours of the day. There is no direct email access.

There is a "contact us" page to send messages. I have no responses to several of my requests for info.

Web site says they are located in Stevens Point, WI. However, directory assistance has no listing for such a company.
     
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Shakra on 2006-12-20:
There is a "track your order" button under Customer Service. Did you click on that? If so, what did it say?
Anonymous on 2006-12-20:
EJA, I think internet service is a 50/50 shot anyway you look at it. I wish you the best of lust with it anyway
Ponie on 2006-12-20:
Lidman, I agree. I've been fortunate (so far) with Internet ordering. Hope it continues. Got a chuckle out of the typo in the second sentence. Was that a Freudian slip? :)
Shakra on 2006-12-20:
The best of lust, Lidman? LOL

It took me awhile to remember when I ordered at Bits and Pieces and you're right about the delayed shipping. I used to get my stuff way after Christmas. Let us know how it turns out.
EJA on 2006-12-20:
There is not a "track your order" button; there is a "order history" but it returns with: "We're sorry, but there appears to be an error with the page you are currently trying to access."
Poorly run company, probably run out of someone's garage.
Shakra on 2006-12-21:
Go to "Customer Service." http://www.bitsandpieces.com/custserv/customerservicemain.jsp

In red it says "track your order." Good luck.
EJA on 2006-12-22:
Like I said, poor customer service, no way of checking or communicating with this company.
"track your order" brings the comment- "Status: Tracking information not available at this time".
I have sent 6 messages to 'customer service' and have no response from them. I tried for an hour to call, but always a busy signal.
Huge mistake trying to order from this company, probably a rip off.
saintedmomma on 2006-12-30:
I wanted to add comments about Bits and Pieces. I have read the other comments and have received the exact same responses - continuous busy signal on their 800 number, no response to four emails, same msg. when I tried to track my order. I ordered on 12/9/06 and, according to the email ad that I'd been sent, any order placed by 12/12/06 was guaranteed delivery by Christmas. I received an email right after I placed my order (the email is dated 12/9/06) indicating my order confirmation and also indicating the amount that my credit card would be billed for. When I received my credit card bill, I had been charged $1.00 more than the confirmation email had indicated. One of my questions to their "customer service" email address was: Who is keeping the extra dollars that are being charged to people's credit cards?
HARV on 2007-12-21:
FOR ALL YOU BUSINESS TEACHERS OUT THERE USE BITS AND PEICES AS "HOW NOT TO RUN A COMPANY". I ORDERED CHRISTMAS GIFTS ON 12/6. AFTER CALLING TODAY, 12/21, THEY SAID IT WAS SHIPPING TODAY. I WAS BORN AT NIGHT NOT LAST NIGHT. NO CUSTOMER SERVICE AND A 25 MINUTE WAIT ON THE PHONE INDICATES HOW THE BUSINESS IS RUN. NEVER AGAIN. I AM FILING A COMPLAINT WITH THE FTC. MAYBE NOTHING GAINED BUT SOMETHING VENTURED
Anonymous on 2007-12-21:
Hi HARV, the CAPS key is the one under your left pinky finger, push it, thank you..
Anonymous on 2007-12-21:
Registrant: bitsandpieces.com

BlueSky Brands, Inc
214 Lincoln Street
Suite 402
Allston, MA 02134

Administrative Contact:
Blacquier, Tim tblacquier@blueskybrandsinc.com
214 Lincoln Street, Suite 402
Allston, MA 02134
US
(617) 254-3855 fax: (617) 779-9645
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