GILBERT, ARIZONA -- Blinds Chalet will not post my negative review of their product and haven't responded to my Better Business Bureau complaint. BUYER BEWARE: Unless you enjoy installation aggravation or want blinds with larger than ½” gap all around, by all means, order these roller blinds. Note to self: Stick with Hunter Douglas, at least they would refund your money on a factory error and not blame it on the customer. P.S. My husband is a systems engineer, so he knows how to use a tape measure. Below is my response to Customer Service:
Attached you will find pictures of the 46" blind, the smaller blinds have the same issue. In order to "move the brackets in a bit", shims will have to be manufactured that are at least 1/2" thick and cut to the same shape of the brackets to ensure the blind is mounted flush to the window frame and fastened firmly to allow the blind operate.
In addition, the bracket screws provided (1 1/2") are too short to reach the framing behind the drywall. With the addition of the shims the screws will need to be 2 1/2" long. These blinds were obviously cut far too short regardless of the so-called light gap. To imply that it is "an oops" on our part is unsatisfactory. The factory is to blame for the errors in this order.
CALIFORNIA -- The customer service at Blinds chalet is not as fancy and reliable as they put it in their advertisement, I would say it is beyond unprofessional and unethical. I purchased blinds with all having the same measurements, which came back to me as some being shorter than the other. So I called the customer care representative to get this rectified. I spoke to one particular person who was in charge of handling my case. We came to an agreement that returning the defective items and having them fixed would be the solution to my problem.
A week passed and every day I called I was told that the call tag(s) for returning the defective items will be sent tomorrow. Tomorrow never came not even after getting her manager involved. In which as a manager agreed after day six into calling that the call tag(s) would go out in the morning for return, they had us take down the blinds packaged them up waiting on the call tag(s) to send the items back with UPS and they never came through on their word; so in other words they both lied.
Once again both her and her manager lied to me and my husband over an open conversation. We still called to question the matter about the tag(s) they agreed on sending us, and the manager smeared it off with his pathetic apology as a manager as if we never had an agreement about issuing the call tag(s) and us returning the defective products. It seemed to me they were indirectly telling us to keep these defective products.
I would not recommend this company to anyone buying blinds because once you pay that's it, if they mess up your order your stuck with it because neither manager nor customer rep(s) cares if your happy with your product or not. I think their advertisement is a lie and they are a lie as well. What's the use selling a OK product with lousy customer service and that's what they sell!!