Unprofessional and Unreliable Lousy Customer Service
CALIFORNIA -- The customer service at Blinds chalet is not as fancy and reliable as they put it in their advertisement, I would say it is beyond unprofessional and unethical. I purchased blinds with all having the same measurements, which came back to me as some being shorter than the other. So I called the customer care representative to get this rectified. I spoke to one particular person who was in charge of handling my case. We came to an agreement that returning the defective items and having them fixed would be the solution to my problem.
A week passed and every day I called I was told that the call tag(s) for returning the defective items will be sent tomorrow. Tomorrow never came not even after getting her manager involved. In which as a manager agreed after day six into calling that the call tag(s) would go out in the morning for return, they had us take down the blinds packaged them up waiting on the call tag(s) to send the items back with UPS and they never came through on their word; so in other words they both lied.
Once again both her and her manager lied to me and my husband over an open conversation. We still called to question the matter about the tag(s)they agreed on sending us, and the manager smeared it off with his pathetic apology as a manager as if we never had an agreement about issuing the call tag(s) and us returning the defective products. It seemed to me they were indirectly telling us to keep these defective products.
I would not recommend this company to any one buying blinds because once you pay that's it, if they mess up your order your stuck with it because neither manager nor customer rep(s) cares if your happy with your product or not. I think their advertisement is a lie and they are a lie as well. What's the use selling a OK product with lousy customer service. and that's what they sell!!