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Blockbuster Inc. Consumer Reviews - Page 2

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Poor Customer Service / Faulty Policies
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WOODLAND HILLS, CALIFORNIA -- God forbid you ever lose your Blockbuster rental card because according to the customer reps anyone who has possession of your card can rent from any store. No one checks ID or verifies who the person is. Subsequently you become the victim of fraud, for example my card was stolen and before I noticed it missing the perpetrator had rented over a dozen 360 games at various stores within my county. I contacted the corporate office in which I was told the fraud dept would contact me within 3-5 business days and that my acct was on hold and nothing could be charged to my credit card.

On the 6th day I had heard from no one when I contacted the office again, I was told that the acct was open and that 322.00 had been charged to my credit card! I promptly asked for a supervisor ** who was worthless. She couldn't even answer a simple question "Why was I told my credit card would not be charged and is it or is it not your policy to rent without asking for identification?" (in stores that you never opened an acct in). She kept repeating that the fraud dept would contact me. Was she even listening?? She was stuttering and obviously did not have a clue how to resolve my issue, she then blamed the fraud on my 12 yr old son, because he is also a card holder!

In any case this is by far the worst customer service I have ever received. Not only was the customer service worthless at the corporate office, it was even more unprofessional at the actual store locations where I was hung up on several times trying to resolve the issue myself! The rental policy is not posted in writing anywhere. All that is listed in the terms and agreements is that if you don't return the rental your credit card is charged. The person that stole my card rented games from all these stores on the same day. The total of these games far exceeds the 322.00 that was so far charged.

Is this company run by a bunch of incompetent morons or do they really not care that a bunch of kids run their stores and the loss in damages could all be avoided if they had a concrete policy in force? Not one person either in store or on the phone could explain to me how a stranger was able to use my card to the extent that he did. Some say they ask for ID, others say if you never rented at that store before they require you to open an acct. Others say "We should ask for ID" ?? WHAT IS IT PEOPLE?? Because while everyone is trying to figure it out I'm just waiting for the fraud dept!

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Blockbuster Express Charge Twice
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MILPITAS, CALIFORNIA -- On 10 September 2010, I rent a movie at Block Buster Express Kiosk at Safeway Store address 555 E Calaveras Blvd, Milpitas, California. I returned the movie about 6.55 PM before 9PM deadline. The machine charged me again for another night (late fee). I called the Blockbuster 1877-300-2128 and they said sorry about the double charges and gave me a coupon for next time rental and they said they will send a technician to fix the Kiosk problem. On 19 September 2010, I use my coupon for a movie, this time I brought the movie back at 5 PM. The machine charge me $1.09 for late fee. The coupon they gave me is worth nothing.

I called the customer service again and tell them the problem. At first, I think something wrong with the software and so I asked them to fix the machines. They told me that they will reverse the charge but they never do it. After I read so many complaints about the Blockbuster Kiosks will charge you twice at different locations in U. S, I know they do it on purpose. The Blockbuster Express Kiosks at Safeway store 555 E Calaveras, Milpitas will charge you twice for every movie you rent, no matter how soon you return. So many people have been ripped off by Blockbuster Express at the above location. I suggest people should go to Red-Box until Blockbuster fix their machines.

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Blockbuster Failed to Credit Me Back.
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MOORPARK, CALIFORNIA -- I rented a PS:3 game 9 months ago from my local blockbuster store. I kept the game late and was charged for the value of the game. I returned the game a few days later and was expecting to be credited back the game value less a restocking fee. After a few weeks, I noticed the credit never appeared on my bank statements. I contacted my local Blockbuster store and they said they show the credit going through. I contacted my bank and they show no such credit into any of my accounts.

I contacted the Blockbuster corporate office on 3 separate occasions, getting different answers and directions each time. They were completely unaware of what to do next and were no help. Finally, I was told to contact my bank and get in touch with the dispute department. After opening a claim, Blockbuster made it terribly difficult to obtain any records I might need to proceed with the dispute.

At this point, my bank cannot proceed with the claim because Blockbuster will not provide detailed proof of my exact bank account that was credited. Blockbuster owes me over $50 and they will not help resolve this matter. Once I get the money they owe me, I plan to cancel my account and tell anyone who cares to listen that this company isn't worth their time.

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Zoo Keeper, Rio
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EVANSVILLE, INDIANA -- Tape did not work at all (Zoo Keeper). Called and was given 3 prom codes for a 2.99 Movie and said I could use it on that amount. Tried on the Blockbuster express machine, did not work. I had to get a movie for a dollar. Rented two and one of them worked, but the other did not. It started out fine, but then messed up. My grandson (3) was very upset. We have no stores at all in Evansville IN.

I was a loyal customer until this happen. It was not worth calling about the mess up movie. I have one promo code left and almost afraid to try it. I haven't decided if I will ever rent from you again, plus I was upset when you closed your doors. We do have red boxes, but unless you can send me something good, I will have to turn my business elsewhere. P.S. The email - do not send me advertisement, it is my work place.

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Scratched Movies
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BEAUMONT, TEXAS -- I will never rent from Blockbuster Express again. The last three times I've rented movies (from three different kiosks), I've received movies that were scratched, causing them to freeze or skip while playing. The first two times I complained to Blockbuster Express and they refunded my money and gave me promo codes for free rentals. I guess that's fair but it doesn't do me a lot of good to get a promo code a week later when I couldn't even finish the movie I rented that night. I've never had this problem with Red Box, but Blockbuster Express is closer to my house. It's worth the drive at this point to use Red Box!

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Blockbuster Express Kiosk Charged Me $26.50 for a Movie I Returned the Next Day
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WOODSTOCK, GEORGIA -- On Dec 14 2010 I rented a DVD from a Blockbuster Express Kiosk in Woodstock, Ga. I returned DVD next day and I should have been charged $1. My debit card was charged $26.50. I called customer service and they told me there is nothing they could do as their records showed movie was not returned. They instructed me to email customer service and have a tech visit kiosk to see if movie was there.

I got an email back from them stating their records show movie was not returned and they will not refund my money. No Tech visited kiosk as I requested. Be very careful about renting from Blockbuster Express. You will have no proof movie was returned and they will charge you if their system malfunctions.

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Charged but Never Received Movies
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On 9/25 I went to the kiosk here at our local grocery store, which by the way is always out of order. However, I was about to checkout and swiped my card and movies did not dispense. Computer told me I was not going to be charged. So I tried 4 other times... come to find out they debit over 25.00. It was my birthday and here I am calling the customer service. However after speaking to representative and a supervisor who was supposed to be releasing the hold, I left it alone.

Today 9/30, I have called twice and been hung up on. Then I have been told that there is no supervisor to speak to. I ask for corporate number and guess what there is no number. I will never rent from these idiots again. By the way they are not affiliated with Blockbuster at all. Go figure.

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Goodbye Blockbuster!
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I stopped using Blockbuster about 5 years ago because I was sick and tired of having to return a movie by noon on its due date. I always had late fees because of work and/or class and I would leave the house, forget the movie, and would not have the opportunity to return to retrieve it until long after the noon deadline came and went. When they eliminated their late fees back in 2005, I started going back. It was nice knowing that if I forgot to return my movie, I could return it the next day or the day after and not incur a fee.

Last fall, they reinstated the late fees on video games. I wasn't terribly happy about this because my husband likes to rent video games and he's not always the most punctual with returns. This spring, they reinstated the late fees for all movies as well. This irritated me to no end for the reasons I illustrated in the first paragraph. Two weeks ago, my husband rented 2 movies and 2 video games. Naturally, he didn't return them until after the 12:00 deadline, giving us a $4 charge on our credit card for late fees! If Blockbuster had a sensible return deadline (like midnight), I wouldn't have incurred this fee. I've had enough. Goodbye Blockbuster, hello Netflix and Redbox!

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Very Polite and Professional Employee
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MABLETON, GEORGIA -- I go to the blockbuster on Floyd Rd in Mableton Georgia. The young African American guy that works there is so nice and polite. He is always professional. Every time I visit the store he doesn't have a problem with finding the items I need. You don't have to ask him for help, he just volunteer his help. He is the youngest guy that works there. He is the only one there with a joyful spirit.

I try to go there on days when I know he is going to be there. It really makes a different when you can walk in a place of business after a long day of work and see a person with a genuine smile on their face and welcomes you with such warmth while they are working and doing their job. I really enjoy going to this store because of him. All of my friends and family travels to this store from Powder Spring, Austell and Lithia Spring area.

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Very Rude and Chatty Blockbuster Employees.
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ALHAMBRA, CALIFORNIA -- I have been going to this particular blockbuster since I was a kid- I am now much older and have noticed a lot.. including the rudeness of the people that work there. There is this black lady who used to harass me a couple of years ago- until I complained to the managers which didn't help- so I complained to the company. This Black lady liked to talk about me when I wasn't around, my grandmother heard her once talking about me in a very rude manner to another employee. The managers are pretty rude too. Especially the hispanic manager. He is not friendly, he is always in a bad mood, and he never seems to care about anything.

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Blockbuster Inc. Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
34 reviews & complaints.
Contact Information:
Blockbuster Inc.
1201 Elm St.
Dallas, TX 75270
214-854-3000 (ph)
214-854-3677 (fax)
www.blockbuster.com
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