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Block Buster Express Charge Twice
Posted by on
MILPITAS, CALIFORNIA -- On 10 September 2010, I rent a movie at Block Buster Express Kiosk at Safeway Store address 555 E Calaveras Blvd, Milpitas, California. I returned the movie about 6.55 PM before 9PM dateline. The machine charged me again for another night (late fee) .

I called the Blockbuster 1877-300-2128 and they said sorry about the double charges and gave me a coupon for next time rental and they said they will send a technician to fix the Kiosk problem . On 19 September 2010, I use my coupon for a movie, this time I brought the movie back at 5 PM, the machine charge me $1.09 for late fee. The coupon they gave me is worth nothing. I called the customer service again and tell them the problem, At first, I think something wrong with the software and so I asked them to fix the machines. They told me that they will reverse the charge but they never do it. After I read so many complaints about the Block Buster Kiosks will charge you twice at different locations in U. S, I know they do it on purpose .

The Block Buster Express Kiosks at Safeway store 555 E Calaveras, Milpitas will charge you twice for every movie you rent, no matter how soon you return. So many people have been ripped off by Block Buster Express at the above location. I suggest people should go to Red-Box until Block Buster fix their machines .
     
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bcd on 2010-09-24:
Blockbuster, Inc. filed for Chapter 11 bankruptcy protection yesterday. Hope that makes you feel better.
MRM on 2010-09-24:
Mama Nooo!
MRM on 2010-09-24:
I usually go to Blockbuster store to rent movies and taking advantage of the coupons. I hope they'll stick around when I rent the movie "Iron Man 2" next week!
PepperElf on 2010-09-24:
LOL I know what you mean. the blockbuster down the road from me is going belly-up. they're even selling the shelves! so I know they prolly won't have iron man 2 unless they already paid for it (which I doubt)
Anonymous on 2010-09-24:
I know you probably know all about it, MRM, but have you tried RedBox yet? I've seen some Blockbuster "RedBoxes," but haven't tried them yet. The original RedBoxes are swell.
MRM on 2010-09-24:
I haven't tried RedBox yet. Until BlockBuster goes kaput, I'll look into it.
Anonymous on 2010-09-24:
I love Redbox. I like how you can reserve a movie online before picking it up, and return the movie to any other Redbox location.
PepperElf on 2010-09-24:
I've used red box but... I have personal issues with it.

1) dunno about the online system but the boxes only cater to the masses - meaning, only the most popular flicks. so if you want to rent something unusual, they might not have it.

2) dvd quality. I haven't used RB in a while but my boyfriend reported that the last time he got dvds from them they were pretty scratched up.

3) humans. human instincts cannot be replaced by machines. sure the machines never ask for a raise or quote labor laws if you don't give them a 15 minute break, but they don't care about you either. Say you try to buy all 3 xmen movies - will the machine tell you "hey we have the box set if you want to save some money"? Probably not. But the human will. (at least the ones at my local BB will... or, rather, they did...)
MRM on 2010-09-24:
Pepper, thanks for the tidbit!
clutzycook on 2010-09-24:
Pepper, I don't have any advice for your 2nd and 3rd points about RB, but a solution to your problem in #1 would be to get a Netflix subscription. They tend to have some of the more obscure movies available. Some of them can even be had instantly.
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No Compassion.
Posted by on
DALLAS, TEXAS -- I tried to redeem an e-reward which costs $25 for two previously reviewed DVDs. The Blockbuster store would not honor them. Randy Hauck staff leader said sorry these expired a couple days ago. I tearfully explained my father-n-law passed away, and we had to rent a house so we could be close to my husband's mother and take care of things..and that we had just gotten back. My library books were overdue, etc.

He never said sorry for your loss...

"Yeah, well, here, I can't accept this".
I asked to see the manager..he said he was it.
But graciously offered the corporate phone number.

I called corporate Blockbuster 1-866-692-2789, Spoke to Robbie. I could barely tell my story the loss, etc. The Corporate ALLEGED customer service Robbie, tried to tell me I was not really out twenty five dollars since it was a reward.

Yeah well THOMAS M. CASEY, Executive Vice President and Chief Financial Officer, YOU will really be out any future income streams from my NOT using BlockBuster.

I'm taking my business elsewhere. You should too.

WTF? What are they thinking. For twenty five dollars after a family tragedy. Robbie gave me the mumbo jumbo corporate speak about they did not actually issue the coupon codes so they can't reissue. There is no special code or account they can do? How compassionate. THEY OFFERED NOTHING. NOT MY PROBLEM.

You want a decent company..try RED BOX. It is a dollar a day. You can reserve your movie in advance.

FOR Twenty five dollars, I can assure you I will not use Blockbuster and I will be sure to repeat how horrible they are to every one within earshot.

Hi, how you been? Fine well except my father n law died. My father n law was in a skilled nursing facility and his wife had to call 911 because they were not taking care of him... he was taken to the hospital where they discovered he only ad 6 pints of blood. No one cares any more. No one is responsible.

The employer asked the widow for $600 back that her husband had donated to charity in this last check. Can you believe that.

Blockbuster video would not honor my reward because I was a couple days late getting to the video store. At a time like this the family could have used a few laughs.

When times are bad, you find out who is decent and who is not. BLOCKBUSTER is not kind. They do not care. they Hide behind codes, etc. and do not stop to think about the person in front of them. I HAD a legitimate reward I earned. To Robbie it wasn't real money I was out. What a response.
     
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Anonymous on 2009-08-26:
Sorry for your loss, however: It's not Blockbuster's job to be compassionate, it's to make money. They also cannot control why you passed the date of expiration. Those dates are there for a reason.
Anonymous on 2009-08-26:
Sorry for your loss.
But... seriously?
You're having an aneurysm over a $25 dollar coupon?
PepperElf on 2009-08-26:
Red box will still charge you late fees too
even if you have a good reason to be late
jktshff1 on 2009-08-26:
Sorry, but that is not their problem.
btw, I guess the next one you are going after is the skilled nursing facility.
Eloise on 2009-08-26:
Your going to have a pity party over a $25 gift certificate? Come on!
Anonymous on 2009-08-26:
Block Buster is a dinosaur. They're lucky anytime somebody comes in the door. You'd think they'd be a little more gracious and flexible.

FraudExaminer, Fly them the finger and never go back. You don't need blockbuster, heck, nobody does.

Good review!
Eloise on 2009-08-26:
I bet the OP will be pulling the pity party to get out of her library fines too!
PepperElf on 2009-08-26:
actually it all depends on how you ask them.
when my apartment was broken into (back in 04) the rented videos were stolen

so I went to Blockbuster to pay for their loss, cos that's what I thought I had to do.

I gave them the police report number and they charged me the replacement fee, but not the late charges.

but when I came in I didn't ask them to do that, I just asked what I needed to pay and they were very helpful
Anonymous on 2009-08-26:
Actually Pepper, Redbox does not charge late fees. The rental is a dollar a day, period. After twenty five days the charge stops, and you own the video. That's pretty liberal.
PTCuda on 2009-08-26:
What part of expired did you not understand? Get over it and let it go.. You would think a family tragedy would make you think to let the little things like this go but no.. Typical customer thinking "I'm always right and special". You're not.
madconsumer on 2009-08-26:
there's a tear in my beer .......
PepperElf on 2009-08-26:
I like that song
Anonymous on 2009-08-26:
heh MC, I just downloaded that. I am working on getting all 100 of last week's list of the top drinking songs. I am almost there.
madconsumer on 2009-08-27:
I wish my3cents had music channels.
BlockbusterRobbie on 2009-08-28:
This is Robbie from Blockbuster. I would love to assist you with this issue, please email me with the best time and way to contact you so that I can help.
Diabolical on 2009-09-11:
I'm very sorry for your loss; regardless, the coupon was expired, and it's not right of you to attempt to manipulate them into accepting it.
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Blockbuster failed to credit me back.
Posted by on
MOORPARK, CALIFORNIA -- I rented a PS:3 game 9 months ago from my local blockbuster store. I kept the game late and was charged for the value of the game. I returned the game a few days later and was expecting to be credited back the game value less a restocking fee. After a few weeks, I noticed the credit never appeared on my bank statements. I contacted my local Blockbuster store and they said they show the credit going through. I contacted my bank and they show no such credit into any of my accounts. I contacted the Blockbuster corporate office on 3 separate occasions, getting different answers and directions each time. They were completely unaware of what to do next and were no help. Finally, I was told to contact my bank and get in touch with the dispute department. After opening a claim, Blockbuster made it terribly difficult to obtain any records I might need to proceed with the dispute. At this point, my bank cannot proceed with the claim because Blockbuster will not provide detailed proof of my exact bank account that was credited. Blockbuster owes me over $50 and they will not help resolve this matter. Once I get the money they owe me, I plan to cancel my account and tell anyone who cares to listen that this company isn't worth their time.
     
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BokiBean on 2009-08-01:
I'm having a hard time following this. If you kept the game so late that you paid for it, why not just keep the game?

If you expect them to refund you the price of the game...where did the late fees go?

madconsumer on 2009-08-01:
you returned the game after all. they should refund the difference between the late charges and the full price.

I stopped using blockbuster years ago when they started charging late fees for movies not returned by a certain time.
bcd on 2009-08-02:
When a merchant credits a debit or credit card they must provide a receipt containing the transaction ID if requested by the customer. That receipt is not required by the customer to file a dispute. Be sure to file that dispute within 90 days of the original transaction.

Your statement that Blockbuster will not provide you with information as to which account was credited does not make sense because it must be the account that was used on the initial charge. You will need the original receipt (which of course indicates which account was used).
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Three Strikes And Out
Posted by on
LANGHORNE, PENNSYLVANIA -- To Whom It May Concern:

My husband and I have tried on several occasions to purchase different items at Blockbuster, never leaving the store satisfied. Last Friday we went to purchase a new Panasonic flat-screen TV which was advertised at a selling price of $999.00. At the time we were told there were four in the warehouse and forty-six in another part of the country. We had questions as to the hook-up, what other things were necessary to install it and the consult. "Take your time said the young man - you can come back at the beginning of the week as the sale is on until January 25. We returned on the following Monday only to be told that there were no more and that there should be a truck arriving with four more to be purchased...should arrive by Wednesday. We were advised to call minutes after the 10:00 A.M. opening to see if they had arrived. My husband did just that and was told they no longer were available. Why after dealing with three salespersons did they each give us a different story? All but one seemed to know the ins and outs of the product - their interest in making us understand wasn't - they didn't care if we came or went.

Now we are left to start a search again and probably pay $300 more for the item. I would think a company such as Blockbuster would have knowledgeable personnel, stand behind what is told to the customer and be joyous in the sale. By the way, one salesperson told us we could buy the item without its being in the warehouse and the other refused to sell it to us as it was "yet" in the warehouse - glad we didn't make the purchase as its now unavailable. The happiness of all of this is we've found it at another store - it's available and the person who sold it to us knew the product and was glad to help.

Guess we won't be going to Blockbuster any more as it proved to be a confidence-buster to us where purchases of this size are to be made. Best they stick to CD sales.
     
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DigitalCommando on 2009-01-14:
You should not be buying your TV's from Blockbuster. Bob & Don's Auto Body and Noodle shop has much better prices.
Sparticus on 2009-01-14:
I had no idea you could buy a TV from Blockbuster... they must be branching out. Interesting. Thanks for the review.
saj80 on 2009-01-14:
And also remember: you get what you pay for, and Panasonics aren't the best TV based on complaints on M3C and Consumer Reports.
Anonymous on 2009-01-14:
I haven't set foot in a Blockbuster in years yet I don't recall them ever selling CDs either.
Marine 63 on 2009-05-16:
I bought my Dishwasher at PEP BOYS and got a great deal...great service plan and great employees and they showed me how to hook it up and all,great place...
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Stop Calling Me!!!
Posted by on
MADISONVILLE, KENTUCKY -- So for the third time this week I have received a phone call from a Blockbuster Store in Hoboken, NJ looking for my overdue movies.

Problem is, I live in Kentucky, my name isn't Danielle Steele, and I don't have a Blockbuster account.

I have called this store 3 times in the past month asking them to remove my cell phone number from this person's account, and they still haven't done it. They aren't even taking this seriously.

First they tell me I need to come into the store and show ID proving I am not the person on the account. That would be great, but I'm not spending money for a plane ticket and a rental car just to drive to Blockbuster and show them my driver's license.

Second time it happens I go down to the local Blockbuster here in town and explain this to the woman working at the counter. She was very nice and even called the store in question for me telling them they need to remove my phone number from this account as I am not the person they are looking for.

Today was the last straw. I get yet another phone call from Blockbuster telling me I have an overdue movie and they are going to charge my credit card retail price if I don't return it by Saturday. So I call the 800 number listed on Google Finance and speak to an executive customer service representative. Not only did this guy not believe me they wouldn't remove the number until I sent them my cell phone bill and a copy of my driver's license.

It's bad enough one of your customer's is using my cell phone number as contact information on her accounts, but now you're treating me as if I am the one doing something wrong.

I called T-Mobile, and according to them, I am the only owner of this cellular number. So I want to know this, if Blockbuster is requiring me to send in copies of my cellular bill and a copy of my identification, why didn't they ask Danielle to show this information when she opened the account? If I have to prove who I am, shouldn't she have to prove who she is?

     
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Anonymous on 2008-04-03:
Princi, you are not obligated by any means to provide any documentation to them. They should have to prove that you are who they think you are. Debtorbasher may have more info on rules regarding trying to collect and how and when they are allowed to contact you. I think I remember DB saying you could send a cease and desist letter? Maybe that only applies to collection agencies and not business like Blockbuster?
Slimjim on 2008-04-03:
Danielle Steele is a famous author. Sounds like someone "rented" some movies and gave completely fake information, happening to just rattle off a phone number that turns out to be yours. Honestly princi, I wouldn't even bother with the effort. Assuming they haven't tried that credit card yet, when they do, its validity will correspond exactly with what you are telling them. The phone calls will stop on their own once it becomes clear to them, and I'm betting that will be Saturday.
Principissa on 2008-04-03:
Thanks guys. This is just seriously annoying. They are seriously expecting me to jump through flaming hoops to get them to stop calling me. Slim, I think you are right. And I even said as much to the person I was talking to at their corporate customer service office. I said, the name is a famous author, you have a phone number belonging to someone that lives in Kentucky, who doesn't even have a Blockbuster account, and nobody is raising a red flag?
Anonymous on 2008-04-03:
Don't they realize they are calling Kentucky? "Danielle Steele"? Sounds like she gave them a fake name as well.

Annoying as it is, I wouldn't send them any information.

Can their number be blocked or sent directly to voice mail?

If they want to charge full retail for the overdue movie, let them. It's probably a stolen credit card on the account as well.
Anonymous on 2008-04-03:
I would not bother with a cease and desist letter. When they call, simply be polite and tell them you are not the person they are seeking. Tell them to send a collection letter to the borrower's address they have on file...they probably have done so and it came back "address unknown". Now, they are calling the phone number the scammer gave them...your number. You are not obligated to 'prove' the debt is not yours. They must prove you owe it. They cannot. They will stop calling. Remember, be polite, disavow the debt, and hang up. They will eventually go away.
MRM on 2008-04-03:
I had thought that "Danielle Steele" was a porn star. Oh, wait, it is Lexington Steele that is a porn star.
Principissa on 2008-04-03:
LOL MRM!
I pretty much told the guy on the phone that he wasn't getting squat from me because of their stupidity.
Principissa on 2008-04-03:
Rob, I called T-Mobile and my account is now secured like a maximum security prison. Unfortunately because the number that is calling me is automated, they can't block the call.
jenjenn on 2008-04-03:
I hope they stop calling you soon!!
MSCANTBEWRONG on 2008-04-03:
Princi,
You could put a "mission impossible" ringtone on the number that keeps calling you... :)
Anonymous on 2008-04-03:
I would just disconnect the call when they phone. What can they do?
jenjenn on 2008-04-03:
It's not even like it would be satisfying to disconnect the call if it's just an automated system. LOL!
Loving Mom on 2008-05-28:
If the number shows, don't answer the phone. This way you don't waste minutes or time. If the number doesn't show and you answer the call, just hang up and don't waste your time explaining. They have the wrong info anyway.
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Blockbuster "No More Late Fees" - A LIE and a SCAM
Posted by on
CHATTANOOGA, TENNESSEE -- Just to keep everyone informed:

I have not nad a Blockbuster Video rental membership in over 2 years. This happened while a friend was visiting and I simply couldn't believe it.

A friend wanted to rent a movie while he was visiting me over the holidays. I told him I had no memberships to any movie rental places so he said he would put the movie on his card. This movie was a 9 day rental. The movie was rented on Saturday January 1st and the receipt stated the movie was due back Sunday Jan 9th. I still have the receipt for the rental. My friend left on Sunday January 2nd and I returned the movie Monday January 3rd. I DID NOT use the drop box to return this DVD. Instead, I walked in the store (yes, the same store where it had been rented) and I asked the person behind the counter if I could have a receipt showing the date I returned the DVD. The person flat out said to me, "We don't give customers receipts showing when they return movies". I calmly asked, "How do I know my friend won't be charged for the entire amount of the DVD if I have no proof it was returned"? The girl smirked and said, "We don't charge people for things like that", and went on her way. I left the store saying nothing else.

I thought this was strange because a customer is entitled to a receipt regardless. I went to another Blockbuster and asked the manager if this was their policy (the girl at the place the DVD was rented informed me the store manager was not there). She told me the same thing... "It is our policy NOT to give customers receipts showing when a rental is returned".

Sure enough, yesterday, January 7, I received a call from my friend asking if I had returned the DVD. I told him I had and the store had refused to give me a receipt showing I had returned it. he informed me the Blockbuster had called him saying the DVD was a 2 DAY RENTAL and his account had been chrged THE FULL PRICE OF THE DVD!!! I still have the receipt stating the rental was indeed for 9 days. I fully intend to meet with the area supervisor over Blockbuster in my area concerning this matter. When I phoned the store a little while ago I was told it would be nearly impossible to remove this charge ( and, in the mean time, if matter is resolved to THEIR satisfaction within 30 days, it would be turned over to collections).

So, Blockbuster have certainly helped their faithful customers by getting rid of lat fees. Now, they simply charge you the entire price of the item rented AND they refuse to give you proof you returned the rented item!!! My friend is now having to take time off work to come 250 miles just to go to this particular Blockbuster to try to resolve this matter.

Beware renting from this crooked company. I'm sorry it happened to my friend but I tried to warn him several months ago to stop doing business with them. Live and learn.
     
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LegalCollector on 2005-01-08:
Man that's pretty weak on BB's part. Go with Netflix instead for SOOOOO many reasons.
AZJEM on 2005-01-09:
When they aired the commercial it sounded too good to be true and I wondered how it worked.
Well, now I know and definitely won't rent from them, and they are the only "real" video store in town besides the grocery store.Yuck! I was thinking of NetFlicks too. Thanks for sharing,sorry it turned out so bad for you and your friend.
1hung2lo on 2005-01-09:
Yeah I agree
sweetkristen on 2005-01-10:
I agree with the author if this 'complaint'. I used to rent repeatedly from the Blockbuster down the street. However, a similar thing happened to me repeatedly. Although they never accused me of not returning a movie, they did frequently add on bogus late cgarges--saying the movie was returned 2-3-4 days late or more. I also tried to get a receipt of when it was returned and they refused.
I never go to Blockbuster anymore
TXRoadTrip on 2005-01-10:
What a rip off!!
File complaints with:
Your Attorney General for your State
BBB
FTC.gov
FCC.gov for false and deceptive advertising
Good luck!!!
Midnight on 2005-01-12:
If it was a 2 day rental the receipt would have also shown it as a 2 day rental. The receipt and the account both reflect the rental code for that item.
If you do in fact have this receipt you need to show it to the store manager.
rippedoffbybigbusinesses on 2005-01-13:
I DO have the receipt showing it was a 9 day rental..........that is worthless. They WOULD NOT give me a receipt when I returned the DVD and they are saying it was never returned............4 days and still waiting to hear from the district manager.
Dixon-Illinois on 2005-01-27:


What if I return the movie or game seven days or more past the due date?
A: We will gladly let you return the movie or game within 30 days of the sale. If the selling price has been charged to your credit card, we will credit the amount charged to your credit card when you instruct us to do so in person (otherwise we will place this amount on your BLOCKBUSTER membership account). If this amount has been charged to your membership account, we will remove the balance. However, in both instances you will be charged a restocking fee plus applicable taxes.
Back to Top
That's the answer blockbuster gives for your situation...
found at http://www.blockbuster.com/corporate/displayFAQDetails.action?faqId=1090566#723
good luck with that =)
gqposeur on 2005-07-23:
You may have had a bad experience at one store but in no way is it representative of a company that truly does all it can to try to make everyone happy. If you can't understand the reasoning behind the End of Late Fees, I'm sure the folks at Blockbuster won't be missing your charming personality.
tbarnett41 on 2005-08-18:
Why break the OPs B*lls when he's just sharing a bad experience in hopes in don't happen to anyone else? Sounds like gqposuer (or whatever the name is) probably works for BBV and he/she/it has seen the drop in business due to their illegal tactics!!
Kronenberg on 2005-10-07:
I had a membership when I closed my bank account, forgetting about Blockbuster's automatic withdrawls. I know it was my fault, but boy did they hand it to collections fast, and sent me the rudest letters I've ever received from collections over the smallest amount I've ever been handed over for! It was an honest accident on my part, and I felt blockbuster would have benefited more by being patient over my $15 and keeping my hundreds of dollars worth of business (I normally just bought movies there)!
Erik28 on 2007-05-04:
What you have said here is IMPOSSIBLE. For one, if the receipt says it's a 9 day rental, it is due back on the due date stated on the receipt. That means in the system at Blockbuster the computer thinks it's a nine day rental, since you have proof and all, therefor you can only be charged if not returned AFTER the due date. It's impossible to be charged for a two day if the receipt says nine day. The due date on the receipt is what is in the computer for that rental. It will ALWAYS be that way for that particular customer, REGARDLESS. You are not telling the truth SOMEWHERE in this statement.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Management
Posted by on
Rating: 1/51
PORT ORCHARD, WASHINGTON -- I wish to state to state a complaint regarding the management at the Mile Hill store in Port Orchard which needs to be addressed. Manager has no idea of how to use people skills and his demeanor is beyond professional. He does not even dress the part of a professional. I want to come into a store and feel like a welcome mat is in place where I can feel happy about my visit, not feel like I need to get out as quick as possible. This store needs people friendly employees, especially from the manager.

CB
     
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madconsumer on 2012-10-11:
where I live, blockbuster video stores all closed. then soon after, red box video placed their units all over.
melissa253 on 2012-10-11:
What exactly happened?
BigAl on 2012-10-12:
As madconsumer alluded to, your disappointment should be shortlived. They will not be around much longer.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Unfair Charges For Lost Movies
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- Charged 2x not if more, to replace a DVD. $32.28. Rip off. Hello Netflix !
     
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KevinTX on 2012-06-13:
Reminds me of library book late fees.... these have been around for ages... don't lose the videos and you won't have to pay.

Just go buy a new one and take it to blockbuster and say, "THERE, done. THEN, charge them $9 per gallon of gas used."
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Charged but never received movies
Posted by on
On 9/25 I went to the kiosk here at our local grocery store. Which by the way is always out of order. However I was about to checkout and swiped my card and movies did not dispense. Computer told me I was not going to be charged. So I tried 4 other times...come to find out they debit over 25.00. I was my birthday and here I am calling the customer service. However after speaking to representative and a supervisor who was supposed to be releasing the hold I left it alone. Today 9/30.. I have called twice and been hung up on. Then I have been told that there is no supervisor to speak to. I ask for corporate number and guess what there is no number. I will never rent from these idiots again. By the way they are not affiliated with Blockbuster at all. Go figure.
     
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Geeksquadder88 on 2010-09-30:
my comment may be removed, but the question still remains of why the customer kept swiping the card if a non working machine was prior knowledge. you can't silence the people, and you can't stop the stupid ones from getting hurt.
unhappy999 on 2010-10-01:
I agree. I would not have kept swiping the card when I knew the machine was not working properly. I have been a Netflix member for over a year and have not had any problems. They have a variety of plans to fit any budget and you don't have leave your house to get the movies.
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Goodbye Blockbuster!
Posted by on
I stopped using Blockbuster about 5 years ago because I was sick and tired of having to return a movie by noon on its due date. I always had late fees because of work and/or class and I would leave the house, forget the movie, and would not have the opportunity to return to retrieve it until long after the noon deadline came and went.

When they eliminated their late fees back in 2005, I started going back. It was nice knowing that if I forgot to return my movie, I could return it the next day or the day after and not incur a fee.

Last fall, they reinstated the late fees on video games. I wasn't terribly happy about this because my husband likes to rent video games and he's not always the most punctual with returns.

This spring, they reinstated the late fees for all movies as well. This irritated me to no end for the reasons I illustrated in the first paragraph.

Two weeks ago, my husband rented 2 movies and 2 video games. Naturally, he didn't return them until after the 12:00 deadline, giving us a $4 charge on our credit card for late fees! If Blockbuster had a sensible return deadline (like midnight), I wouldn't have incurred this fee.

I've had enough. Goodbye Blockbuster, hello Netflix and Redbox!

     
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SteveWiginowski on 2010-05-16:
If you rent a new release movie (which is a two day rental), you get it for the day you rent it, plus the next day. They allow you to return it by noon on the 3rd day without a late fee. If you return it after that, then it is late.
Inat on 2010-05-16:
they lost most of their competition for new releases (Netflix, redbox, cable) so can do what they want now . . . see, competition was good!
Anonymous on 2010-05-16:
Blockbuster is almost bankrupt they are bleeding money. they are doing just about everything to increase profits or they are going to be history.
Skye on 2010-05-16:
I'm surprised they are still around. They probably reinstated late fees, due to losing money to places like red box, comcast, etc., that they cannot compete with. We haven't been to Blockbuster in 3 years, and my husband plays all his games on line now.
Anonymous on 2010-05-16:
I always hated having to run to Blockbuster before noon to drop my games of. Now I use gamefly I can keep my games as long as I want. good Riddance BB
MRM on 2010-05-16:
I too hate to return movies the next day on a certain time. That is why I copy movies and return the movies the next day and I then could the movies whenever I want!
Anonymous on 2010-05-16:
Agreed, Wally. We've had three go out of business within 20 minutes of every direction of me. I went in one Friday to look around. There are a ton of movies for sale at the 4 for $20 price, even the very new stuff. The poster on the front of the store said they get movies faster than Red Box and Net Flix. What escapes them is, if I have waited four months to see a particular film because I hate going to the movies anymore (cell phones, idiots, you know), I can wait another two weeks to get it for $1 at the RedBox. I also like the fact I get receipts for when I rent and when I return.
andbran on 2010-05-16:
has anyone considered using blockbuster online? I have been using this for about 5 years and still love it.
clutzycook on 2010-05-17:
I figured the whole losing money thing was why they reinstated the late fees. I even paid the extra money every year for Blockbuster rewards. We used to have Hollywood Video just down the street from Blockbuster, but their selection was crap and they actually ended up going out of business last month. I just don't have time to go to the video store anymore.
Anonymous on 2010-05-17:
We stopped using Blockbuster when they reinstated the late fees. Now we just order movies
Ytropious on 2010-05-17:
My friend and I have movie night every so often and before I knew about Redbox I signed up at BB for a card. They never got the computer working to print me a card so they gave me a free movie. I can't believe they wanted 5 bucks for a rental anyway so thank god I got it free! I still haven't gotten that BB card in the mail either. I do Redbox now. So much simpler and so much cheaper.
jktshff1 on 2010-05-21:
I stopped using blockheads when they posted all the stores. Really and anti 2A company.
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