BALTIMORE, MARYLAND -- Renters Beware!
Here is the letter I have sent to Blockbuster's corporate office. It explains the situation.
Written Complaints Department
P.O. Box 143364
Irving, Texas 75014
To Whom It May Concern:
I am currently disputing an inaccurate $52.52 charge placed on my Bank of America credit card by BlockBusters on September 9, 2005.
I rented 4 movies from BlockBusters on 8/21/05 Lord of the Rings III, Hostage, 7 Seconds and Muppets Wizard of OZ. I returned 2 of the 4 movies - Lord of the Rings and Muppets Wizard of Oz on that Friday 8/26/05. They were returned in the drop box. On Wednesday, August 31, I returned the other 2 in the same drop box.
The next thing I know, it is September 14, and I am online checking my Bank of America balances and I have a $52.52 charge on my credit card!! I called BlockBusters and spoke with a Danielle who told me NONE of the movies were returned and the charge would not be reversed. I asked her if she was sure they were not there, she informed me that she just had done inventory and again she said they were not there. I asked her how that could be possible because they were returned on TWO SEPARATE days!! How did they all get missed during the drop box check in process on TWO SEPARATE days? I asked to speak to the manager, she said his name was Paul and she wasn't allowed to give his last name, but he wouldn't be in until Friday after 12 noon.
In my complete frustration, I called my local police department, requesting to file a report about these missing movies; I think they were stolen from inside BlockBusters. That is the only conclusion I can come to since Danielle said she was sure that they were not there and that is where I left them. Unfortunately, the officer said I could not file a report because the movies were not taken from my possession. The officer told me that BlockBuster would have to file a report since the tapes went missing while in their possession.
On September 14th I went online to email BlockBusters corporate office requesting a refund and an investigation done about the missing movies. As of today, September 21, 2005, I have not heard anything regarding my email.
I called BlockBusters on September 15th, figuring there had to be a manager on duty during the day. I was wrong, all I got was the Assistant Manager named Mike, who said there was nothing he could do and he was recently transferred to this store 2 weeks ago!! He told me I would have to speak with Paul.
I called again on September 20th and spoke with James, another assistant manager, who said he didn't see the movies, and there is nothing he could do, I would have to speak with Paul. He told me that Paul comes in at 8:30am. I asked if he could have Paul call me since I have made numerous unsuccessful attempts to talk with him. James said, "No, the manager does not make calls."
Finally, today, September 21, 2005, I got to speak to Paul. Once again, he said the movies were not there. I informed him that the movies were returned on TWO separate days in the drop box and I do not understand why they cannot find them. Completely frustrated, I asked Paul for the name, number and address of the District manager. He gave me the name Irvin Richardson, informed me that he was on vacation, and gave me a voice mail number 800-940-2232 ext 21135. Paul said he did not have office addresses for any District, Regional or Corporate offices. He said Mr. Richardson has been using an 8700 Liberty Road, Randallstown, MD 21133 store as an office.
I am requesting an investigation be done about these movies and a charge reversal be done on my credit card about this inaccurate $52.52 charge. I would also like to speak with some about ideas that would prevent this kind of situation from ever happening to anyone else. It is unfair for a company to have a system in place where the customer has to provide the burden of proof, but that company has designed the system in such a manner where the customer is never able to provide the proof! That is unfair!
I would appreciate a prompt response either by phone, regular mail or email.
Thanks for your time and attention.
Shelley N. Taylor
PORT ORCHARD, WASHINGTON -- I wish to state to state a complaint regarding the management at the Mile Hill store in Port Orchard which needs to be addressed. Manager has no idea of how to use people skills and his demeanor is beyond professional. He does not even dress the part of a professional. I want to come into a store and feel like a welcome mat is in place where I can feel happy about my visit, not feel like I need to get out as quick as possible. This store needs people friendly employees, especially from the manager.
EVANSVILLE, INDIANA -- Tape did not work at all (Zoo Keeper). Called and was given 3 prom codes for a 2.99 Movie and said I could use it on that amount. Tried on the Blockbuster express machine, did not work. I had to get a movie for a dollar. Rented two and one of them worked, but the other did not. It started out fine, but then messed up. My grandson (3)was very upset. We have no stores at all in evansville in. I was a loyal customer until this happen. It was not worth calling about the mess up movie. I have one promo code left and almost afraid to try it. I haven't decided if I will ever rent from you again, plus I was upset when you closed your doors. We do have red boxes, but unless you can send me something good, I will have to turn my business elsewhere.
P.S. The e-mail-do not send me advertisement/it is my work place.
BEAUMONT, TEXAS -- I will never rent from Blockbuster Express again. The last three times I've rented movies (from three different kiosks), I've received movies that were scratched, causing them to freeze or skip while playing. The first two times I complained to Blockbuster Express and they refunded my money and gave me promo codes for free rentals. I guess that's fair but it doesn't do me a lot of good to get a promo code a week later when I couldn't even finish the movie I rented that night. I've never had this problem with Red Box, but Blockbuster Express is closer to my house. It's worth the drive at this point to use Red Box!
WOODSTOCK, GEORGIA -- On Dec 14 2010 I rented a DVD from a Blockbuster Express Kiosk in Woodstock, Ga. I returned DVD next day and I should have been charged $1. My debit card was charged $26.50. I called customer service and they told me there is nothing they could do as their records showed movie was not returned. They instructed me to email customer service and have a tech visit kiosk to see if movie was there. I got an email back from them stating their records show movie was not returned and they will not refund my money. No Tech visited kiosk as I requested.
Be very careful about renting from Blockbuster Express.
You will have no proof movie was returned and they will charge you if their system malfunctions.
On 9/25 I went to the kiosk here at our local grocery store. Which by the way is always out of order. However I was about to checkout and swiped my card and movies did not dispense. Computer told me I was not going to be charged. So I tried 4 other times...come to find out they debit over 25.00. I was my birthday and here I am calling the customer service. However after speaking to representative and a supervisor who was supposed to be releasing the hold I left it alone. Today 9/30.. I have called twice and been hung up on. Then I have been told that there is no supervisor to speak to. I ask for corporate number and guess what there is no number. I will never rent from these idiots again. By the way they are not affiliated with Blockbuster at all. Go figure.
I stopped using Blockbuster about 5 years ago because I was sick and tired of having to return a movie by noon on its due date. I always had late fees because of work and/or class and I would leave the house, forget the movie, and would not have the opportunity to return to retrieve it until long after the noon deadline came and went.
When they eliminated their late fees back in 2005, I started going back. It was nice knowing that if I forgot to return my movie, I could return it the next day or the day after and not incur a fee.
Last fall, they reinstated the late fees on video games. I wasn't terribly happy about this because my husband likes to rent video games and he's not always the most punctual with returns.
This spring, they reinstated the late fees for all movies as well. This irritated me to no end for the reasons I illustrated in the first paragraph.
Two weeks ago, my husband rented 2 movies and 2 video games. Naturally, he didn't return them until after the 12:00 deadline, giving us a $4 charge on our credit card for late fees! If Blockbuster had a sensible return deadline (like midnight), I wouldn't have incurred this fee.
I've had enough. Goodbye Blockbuster, hello Netflix and Redbox!
MABLETON, GEORGIA -- I go to the blockbuster on Floyd Rd in Mableton Georgia. The young African American guy that works there is so nice and polite. He is always professional. Every time I visit the store he doesn't have a problem with finding the items I need. You don't have to ask him for help, he just volunteer his help. He is the youngest guy that works there. He is the only one there with a joyful spirit. I try to go there on days when I know he is going to be there. It really makes a different when you can walk in a place of business after a long day of work and see a person with a genuine smile on there face and welcomes you with such warmth while they are working and doing there job. I really enjoy going to this store because of him. All of my friends and family travels to this store from Powder Spring, Austell and Lithia Spring area.
ALHAMBRA, CALIFORNIA -- I have been going to this particularr blockbuster since I was a kid- I am now much older and have noticed a lot....including the rudeness of the people that work there.
There is this black lady who used to harass me a couple of years ago- until I complained to the managers...which didn't help- so I complained to the company.
This Black lady liked to talk about me when I wasn't around, my grandmother heard her once talking about me in a very rude manner to another employee.
The managers are pretty rude too. Especially the hispanic manager- He is not friendly, he is always in a bad mood, and he never seems to care about anything.