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Blockbuster express Kiosk charged me $26.50 for a movie I returned the next day
Posted by Laura G on 01/15/2011
WOODSTOCK, GEORGIA -- On Dec 14 2010 I rented a DVD from a Blockbuster Express Kiosk in Woodstock, Ga. I returned DVD next day and I should have been charged $1. My debit card was charged $26.50. I called customer service and they told me there is nothing they could do as their records showed movie was not returned. They instructed me to email customer service and have a tech visit kiosk to see if movie was there. I got an email back from them stating their records show movie was not returned and they will not refund my money. No Tech visited kiosk as I requested.
Be very careful about renting from Blockbuster Express.
You will have no proof movie was returned and they will charge you if their system malfunctions.

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Posted by Anonymous on 2011-01-16:
Can you dispute the charges with your bank?
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Stay AWAY from the kiosk rental
Posted by Rvchat on 11/15/2010
They lie and say you did not return or you were late. then charge you

when you were not late.

they don't give receipts! how convenient for them.

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Posted by stiger on 2010-11-18:
Blockbuster is going out of business anyway. It's just taking them some time because there isn't a buyer that wants to take over.
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Bad business-discrimination
Posted by Bad business-discrimination on 11/06/2010
PATHOGUE, NEW YORK -- To Whom It May Concern:

I am writing to express concerns of a recent incident that occurred at Blockbuster in Patchogue NY, on 11/05/2010 at 10:30 P.M. The treatment we received has left us greatly disappointed.

On the above mentioned date my husband and I took our 7 year old daughter to Blockbuster to rent movies as part of our normal weekend routine. Unfortunately we had spent some time reviewing the new releases when our daughter requested that she badly needed to use the lavatory. We asked our daughter to wait s little until we can speak with someone who can help us. We were also faced with the fact that we do live several miles away from Blockbuster and we would not possibly make it home in time for her to use the bathroom. As we were almost nearing the time to purchase our order, my husband decided to ask one of the employees if our daughter would be able to use their bathroom. But without any hesitation, the employee named Phil quickly responded that they do not have a bathroom on the premise. With that information being conveyed, our daughter felt that she didn't have a choice but to wait. However she remained in tremendous discomfort.

As a few more minutes passed, we could not wait any longer. Our daughter began crying hysterically as she expressed that she was experiencing a great deal of pain. We then dropped our movies on the counter and quickly left. All the way home we tried comforting her but nevertheless, she ended up defecating on herself which happens to be several miles away from home.

My husband and I could not believe that Blockbuster, a business open to the public does not have a bathroom for customers' use. This is also with thought that many people including ourselves spend a descent amount of time with their children shopping for movies at Blockbuster.

This is certainly not good business practice and quite frankly, a matter of discrimination. We strongly concluded that to deprive a seven year old little girl the use of a bathroom, is clearly unethical and discriminatory.

Our belief was later supported when we spoke to the manager Brian and he informed us that they do have a bathroom, but only for private use. So what happens here when a child needs to use the bathroom? Are they suggesting that they should hold it and go elsewhere?
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Posted by andbran on 2010-11-06:
if it was company policy that bathrooms are not public they did not do anything wrong. they could have made an exception but what if someone else wanted to use the bathroom? any other customer would feel discrimated against.i subscribe to blockbuster online. if you choose the 3 at a time option you could put whatever movie your child would like at the top of the queue.
Posted by leet60 on 2010-11-06:
This was absolutely unconsciounable for the business to deny the use of their bathroom to a child. I would certainly never give them repeat business. While it may be true that the do not provide public bathrooms, and may have a "policy" against allowing customer use there is an exception to every rule.
Posted by Venice09 on 2010-11-06:
You're probably not going to want to hear this, but you should have left the store immediately and headed home as soon as you were told there was no bathroom instead of waiting until your daughter was crying hysterically. If you had left right away, you might have made it in time.

Yes, it would have been great if there was a bathroom and your daughter was permitted to use it, but I understand the reasons some bathrooms are for employees only. Also, I don't understand why you think this is discrimination. If there is a bathroom on the premises for employees only, letting no one else use it is the best way to avoid discrimination.
Posted by Starlord on 2010-11-06:
Contrary to popular belief, apparently, most businesses are not required to provide public restrooms. I remember in Indianapolis, restaurants were required to provide public restrooms, but there were a couple of White Castles that were grandfathered, due to their time of construction. The one I worked at, the restroom was downstairs (pretty unsafe if not familiar with it) In addition, the lockers for the employees clothes and money were there, as well as storage. signs were clearly posted, "No Public Restrooms." No one was allowed to use them, so no one could claim discrimination.
Posted by Anonymous on 2010-11-06:
Sometimes things happen that are out of our control. Unfortunately, this was one of them.
Posted by punxnotdead80 on 2010-11-06:
"While it may be true that the do not provide public bathrooms, and may have a "policy" against allowing customer use there is an exception to every rule. "

No, there is not.
Posted by shayen on 2010-11-06:
I'm confused as to where the discrimination lies, unless this Blockbuster is, as a matter of policy, denying restroom facilities to 7 year old little girls and allowing other customers access.

Basically, what I was able to find is that in New York, restaurants in operation after 1977 and who seat 20 or more people are requied to provide public facilities to the general public. Oterwise, I think if you are considered disabled under the ADA guidelines, you have a right to use a business's private restroom, but even then there are exceptions, which I don't have time to look up right now.

Bottom line for me: I don't think the company did anything wrong and one of the parents should have quickly left and taken the child to a nearby restaurant. If I or my son had been in the store and one of us had to use the bathroom urgently, I would have taken us to the closet public restroom, i.e. a McDonalds, a grocery store, a department store, a gas station, whatever.

I disagree that Blockbuster was discriminatory (this charge is leveled to frequently today, it seems, whenever someone doesn't get their way) and I also disagree that any "bad business practices" occured.
Posted by jktshff1 on 2010-11-06:
What they all said
Posted by rockfishing on 2010-11-06:
There is no law requiring businesses to provide public restrooms. Blockbuster did nothing wrong. There are liability issues letting the pubic into storage areas where the restroom may be.
We also had a bathroom shy child who waited until the last moment at times to tell us she needed to go to the bathroom. There where a few messes to clean up before she finially learned her lesson. It was all part of parenting to teach her that she is responsible for knowing her bodily functions, even at that age. For us to blame others for these incidents would not of been good parenting.
Posted by raven2010 on 2010-11-06:
Here in Ohio, if they serve food, they are required to provide a public restroom.

Many business restrooms for employees are in the back, near stock. A risk for loss.

I dug around on some ADA sites and found nothing mandating restroom use. ADA requires reasonable accomadation, basically meaning disabled folks should be porvided tools, exceptions, etc, that allow them to do a much as the same things able bodied folks can do. That does not include restrooms no one else has access to.
Posted by Anonymous on 2010-11-06:
I get annoyed when businesses dont have restrooms for customers. there are numerous ways to prevent theft without depriving customers of being able to use a bathroom. I think its rediculous that an employee couldnt at least lead you to the employee's bathroom in an emergency situation. I hope you never plan on returning to blockbuster again. Just another reason that company will end up going under in a matter of a few years.
Posted by jktshff1 on 2010-11-06:
I quit going to BlockBasters when they started only allowing people with illegal weapons in there stores and not people that are properly trained and licensed.
Posted by Anonymous on 2010-11-06:
Sometimes common sense dictates that rules need to be bent a little. I feel that this was one of those times. Too bad for your daughter that Phil didn't.
Posted by Skye on 2010-11-06:
That's odd that they would not let you use the restroom. We were at that Patchogue Blockbuster location this summer, the only one located in Patchogue, on East Main St., while visiting family back on Long Island, and they let us use the restroom.

Shame on Phil. I'm sorry that happened to your daughter.
Posted by leet60 on 2010-11-06:
@punxnotdead80 - perhaps there are not exceptions legally, but if one uses common sense in a situation like this an exception certainly could have been made. I suspect had it been you personally in this urgent situation or your child, you would have a different view.
Posted by punxnotdead80 on 2010-11-06:
"I suspect had it been you personally in this urgent situation or your child, you would have a different view."

I suspect you are wrong.

I would've hustled my child out of there and looked for the nearest gas station, big-box store, fast-food restaurant, anyplace with a public bathroom.

But then again I work in retail and understand not every place has a public bathroom, and that there may be very valid reasons for them not to let people use their employees-only restroom.
Posted by jktshff1 on 2010-11-06:
leet and punx....both good answers. Two sides to every story.
Posted by GenuineNerd on 2010-11-06:
There are probably a good number of gas stations, convenience stores, and restaurants between your home and the Blockbuster store where your daughter could have gone. I never heard of a public restroom at a video store. If the building did have a john, it's most likely employees-only, in which the employees' personal items are kept in there. Allowing the public to use such a restroom, regardless of the reason, would be a security risk. There have been cases where wallets, money, credit cards, cell phones, and other personal items have been stolen from employees-only areas in retail businesses (such as restrooms, break rooms, and offices), and the employees at Blockbuster chose wisely not to take the risk.
Posted by olie on 2010-11-06:
I'd have hustled the child out the door immediately, especially knowing that she has a habit of waiting until the last second to make her needs known. Since both parents were present, one could have fled with the girl while the other paid.

Our Blockbuster has a gas station/convenience store right across the street. Plenty of fast-food restaurants nearby.
Posted by bhskittykatt on 2010-11-07:
At my work we don't have a public restroom. Our employee-only bathroom is full of personal items, cleaning chemicals, and our biohazard disposal containers. It would be dangerous to let a child go in there and possible get hurt. It's also behind our till and office area, and open to our break room as well, so letting people back there opens up a lot of theft risk. There are very good reasons employee-only restrooms are employee-only. Personally, if my kid had to go that bad, I'd find a nearby public restroom ASAP and then come back to finish my shopping. I'm sure the employees would hold onto your selections up front while you could have left to find a public restroom.
Posted by Ytropious on 2010-11-07:
There are PLENTY of reasons there are no public restrooms. As kitty said it's usually a hazard because it's not up to public standards. They are under no requirement to let you use theirs. I'm sorry but you seriously should have left and tried another store as SOON as she said she couldn't hold it. Most Blockbusers are in plazas or strips around me, I'd assume that is the case with yours too. You could have gone to a gas station or larger store nearby if home was too far. Bottom line, not BB's fault at all. Not discriminatory or unethical either.
Posted by Venice09 on 2010-11-07:
Just want to add one thing. I'm not familiar with the location of this Blockbuster, but where I live most places close at 10:00 pm. It is possible that there was nothing open when this happened. That's why I said I would have headed home immediately instead of continuing to shop.
Posted by GenuineNerd on 2010-11-07:
There are some gas stations, convenience stores, and restaurants that are open late hours (or 24 hours).
Posted by PepperElf on 2010-11-08:
"badly needed to use the lavatory. We asked our daughter to wait "

Call me crazy but "badly" needing to use the toilet usually means it's time to pee now.

I'm rather horrified you actually made her wait until she was in pain.

I mean what's wrong with putting the DVDs down and going to another store? I don't know about your BB but the one I use to go to was walking distance from a fast food joint. (and within a 1 minute drive of 2 grocery stores and another fast food joint, so here there'd be at least 3 other areas with public toilets)

Sometimes shopping should really come second. those DVDs will still be there when you get back.
Posted by DebtorBasher on 2010-11-08:
Wasn't there a McDonalds or Burger King somewhere along the several miles you drove between Blockbusters and home? I mean, though it is supposed to be for customers, you could have walked in and taken her to use the bathroom. Many times, I've walked in and used their bathroom before I even ordered anything and they never stopped me. I know it's too late now, but that might be something to consider if you should be faced with this again. And ya could have bought a Coke or something on your way out if you felt you should buy something. There's also places like Kmart, Target and Walmart that has a public restroom. There has to have been some place within those several miles to stop at...even a gas station.
Posted by DebtorBasher on 2010-11-08:
Opps..just read your response Pepper...guess we are on the same page here. LOL!
Posted by Venice09 on 2010-11-08:
It's possible that nothing else was open at that hour, depending on the area. As I originally said, I would have headed home immediately instead of waiting, especially if I knew all the other places around were closed.

As I said in a similar review, sometimes parents just don't want to put their children's needs first. They want to finish shopping or doing whatever it is they're doing instead of immediately finding a bathroom. I'm not accusing the OP of that, but it does happen. I'm sure I did it myself at some point when the kids were little.
Posted by Anonymous on 2010-11-08:
While I absolutely agree with leet60, that there are exceptions to every policy, and at a minimum the BB employee could have directed you to the nearest public restroom, I do have to wonder why one of you didn't take the child to a restroom and the other one stay behind and finish getting movies? Blockbusters are never located in the middle of nowhere so there had to be something else close by.

Also if your 7 yr old was in so much pain, why did you drive all the way home "several miles" and not stop somewhere else for her? That makes no sense...there is some accountability on your part too, and I for one feel terrible that a 7 yr old defecated on herself, that must have been very traumatizing!
Posted by Anonymous on 2010-11-08:
OK..I know this is going to get deleted, and that's fine....but seriously, WTH is wrong with a parent (no, two parents!!) that would write a letter like this, blaming Blockbuster for their child soiling themselves....and in the same review admit they drove their child home "several miles" away, even though she was in pain and desperately needed to use the restroom??!! Is there absolutely no accountability anymore? Sheesh!!!!!
Posted by Venice09 on 2010-11-08:
Just, that's what I really wanted to say, but I'm trying to be as nice as possible.
Posted by Ytropious on 2010-11-08:
I gave you a helpful vote in the mean time JC
Posted by DebtorBasher on 2010-11-08:
The reason they may not allow the customers to use their restroom is to prevent theft. Not saying the was the case here, but if you think about it, it makes sense. Then I checked it out on the Internet and found this posted by a former employee of Blockbusters:

Restrooms are the perfect place to steal sh-t: during my time at Blockbuster, thieves often grabbed DVDs or videogame hardware, stuffed them into their pants, and entered the bathroom. Inside, they literally had all the time they wanted to remove the numerous security strips and magnetic locks affixed to every piece of merchandise.

One female customer in particular took her baby into the restroom with her and removed the packaging for an Xbox 360 controller, a new DVD copy of Gridiron Gang, and a copy of InStyle before stuffing all three items into her purse. Everyone working the shift that night obviously knew what the woman had done, but we were powerless to stop her...

Read the full so called 10 lies Blockbusters tell their customers:

Posted by PepperElf on 2010-11-08:
There's 2 blockbusters in Pathogue, according to google.

And according to google maps BOTH are within 500 FEET of a public access toilet.

The first is NEXT to a restaurant, and 2 minutes away from a CVS.

The second is across one road from a CVS, and across another road from a KFC & a Friendly's.

yet... it wasn't possible to use any of those other locations when the child first asked?

the dvds were that important?
Posted by Ytropious on 2010-11-08:
Good detective work Pep! There's no excuse then, the OP did not have to run home, they could have gone to the next place over to use the restroom in the event of a potty emergency.
Posted by Venice09 on 2010-11-09:
Yes, but were those places open at the time? Where I live almost everything closes at ten. Blockbuster is one of few places open later.

I guess that's irrelevant though because I don't think the OP even tried to find a bathroom.
Posted by PepperElf on 2010-11-09:
but don't forget... i only looked at stuff that was within one block of the location. there may be other areas nearby that are open 247 or late hours.

and... more importantly... this also depends on when they child first asked to pee and when they finally attended her needs.
Posted by bap2010 on 2010-11-09:
People use the word "discrimination" too frequently. If something doesn't happen their way it is discrimination. Like others posted, I am sure there were other places that had restrooms the little girl could have used. Also you asked your daughter to wait. How long was the wait? You also stated that "almost nearing the time to purchase our order, my husband decided to ask one of the employees if our daughter would be able to use their bathroom". How long after this was it after she said she had to go.
Take some responsibility.
Posted by ticia232 on 2010-11-13:
To all the people saying that they could make an exception, what was going on in back at the time?

I've turned away people with small children (the policy allowed for children under 4) before because an employee was in the back counting her register out. NOBODY but management and the person counting the drawer were allowed back there during that time.

Also I remember the one time I got a complaint to corporate. It was because I didn't allow his child to use the bathroom (and there were restaurants on both sides and a drug store with a public restroom next to one of the restaurants) while the store manager was in the back (where the bathroom was) counting out the day's deposit!
Posted by Venice09 on 2010-11-13:
Ticia, it's nice that your store makes exceptions for children. I really think that's a nice gesture on their part.
Posted by Leotvaeh on 2012-01-17:
there's a common sense fact here. I've never managed any Blockbuster but I had a Videogame Rental business, Teenagers hiding disks in their pants (without the box) and even adults hiding them in their 5-10 years old kids clothes. and I obviously never would place security cameras in the bathroom. and I had shelves full of empty boxes. and by the way I ALWAYS, again ALWAYS tell my kids to go to the bathroom before leaving for a long trip
Posted by JustMyOpinion on 2012-06-18:
BB Store Manchester

Gee, I know this post is old and all, but after facing this problem at not only our Blockbuster myself (I suffer from a variety of intestinal diseases. There are some days I can't leave the house.), but has also happened with my children, disabled father, and elderly grandparents, somewhere, at one time, or another. I don't think the OP's point got through here very well, but I *think* I may get what she was *really* trying to say- so let me give it a try. 

To all the guffaws that said she should've immediately left the store, or implied she is somehow a bad parent, judgmental much? You must be inhuman and make perfect snap decisions every day. Cool to be you. Too bad you come off sounding intolerant and cold. Must be nice living in LonelyVille on I-Know-I'm-Perfect St. Let's get real here. We've all, or at least 99.9% of us, have been in a similar situation. If you don't have kids, you have no idea. I'm serious. No idea. I wouldn't comment on anything I didn't have firsthand experience with, but that's just me. 

The whole POINT here, is that corporations or small businesses that decide to have "EMPLOYEE'S ONLY" restrooms are CHEAP. They either don't want to spend MONEY remodeling, or they don't want to fix-up or make improvements for the insurance coverage required to cover bathroom liabilities. They also don't want to pay employees to clean them, or spend the extra cash on necessaries like toilet paper and cleaning supplies. In my opinion, ANY establishment that wants you to stick around awhile, browse, eat, drink, and spend a little time there along with your hard earned cash, should legally be required to have at least ONE public restroom. It's just human decency for pete's sake. It seems ridiculous to have to leave a store you were planning on spending money at, and had been inside for anywhere from 10-30 minutes, where you're encouraged to stay or browse, just to keep bodily fluids from escaping. Places like bookstores, VIDEO stores, definitely any restaurant that offers seating should be required to have public facilities, period. If the stores don't give a crap (no pun) about BASIC human needs (some their loyal customers), why are we giving them our hard earned money and continue to allow them to treat us so indecently? 

We have a construction company, and port a potty's are always available, no matter where the job site. We outright own 3. We built a bathroom / mudroom for the crew to clean up in before they get in their own cars to drive home, it's just BASIC HUMANITY. Stores like Blockbuster seem to have none. Most of the employees I've met at our BB have been kind enough, but if you don't like working with the general public, that's easy, find something else to do buddy, you're in the wrong line of work. If you don't like cleaning a nasty public bathroom? There's a million out of work people who would gladly scrub Blockbuster's customers crap off the walls for minimum wage (a whole other post). So, again, find another job. I would rather hide in the bathroom and clean people's crap off the walls all day long, than deal with the public themselves. Thats WHY I do NOT WORK RETAIL/CSR OF ANY KIND. Easy peasy. Sure, some customers can be truly awwwwful, but so can the employees that have bad attitudes who feel justified in waving their eschewed and backwards superiority complexes around all over the place. For this type of person, the video store (insert biz here) is the only place where they feel they have a little power. They allow customers to stress them out so bad they become jaded, and instead of being snippy to people that actually deserve it, they snip at EVERYONE. We get it dude! You're The King Of Blockbuster. 

All I'm saying is, the businesses that DON'T want to pay for a public restroom and the employees to clean them, are the one's don't give a rat's behind about little 6 year old kids, little old men, people disabled by intestinal ailments, or the public at large, and that's NOT OKAY people. You want my money, but anything else is too much trouble. Crass. Typical corporate greed, and for Mom and Pop owned shops like ours? For SHAME. Some of the responders here should be ashamed of themselves too. I'm sorry to the OP and anyone whose ever experienced this. That's a lot of people. Maybe next time we should just let it fly right there in the store and walk out, leaving the mess for the manager to figure out (or not). It's what they deserve. If they don't care about us, why should we care about them? I'm sorry if you're an employee who works in biz that the owners/corp hogs are too cheap to supply a restroom. It's NOT the employee's fault. But, if enough people start crapping on the floor in Blockbuster, maybe they'll get the point. It seems a basic human right to me, and sometimes, you just cant help it. 

A big giant store like BLOCKBUSTER, has no room for a bathroom? Can't afford toilet paper? Puhlease folks, let's get real here please. To the smarties who want me to run take the kid to another store with a restroom? Yeah, my Blockbuster is in an oasis by itself. That would require a car and at least a 5 minute drive to the nearest gas station, grocery store, fast food joint, or any public restroom. I don't live in Tokyo and our stores aren't piled on top of or right next to each other. By the time you get the car seat game completed, it's game over anyway. Some of these responses are just mind blowing in their assumptions. Some people really have no clue. 
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Charged but never received movies
Posted by Smiley73 on 09/30/2010
On 9/25 I went to the kiosk here at our local grocery store. Which by the way is always out of order. However I was about to checkout and swiped my card and movies did not dispense. Computer told me I was not going to be charged. So I tried 4 other times...come to find out they debit over 25.00. I was my birthday and here I am calling the customer service. However after speaking to representative and a supervisor who was suppose to be releasing the hold I left it alone. Today 9/30.. I have called twice and been hung up on. Then I have been told that there is no supervisor to speak to. I ask for corporate number and guess what there is no number. I will never rent from these idiots again. By the way they are not affiliated with Blockbuster at all. Go figure.
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Posted by Geeksquadder88 on 2010-09-30:
my comment may be removed, but the question still remains of why the customer kept swiping the card if a non working machine was prior knowledge. you can't silence the people, and you can't stop the stupid ones from getting hurt.
Posted by unhappy999 on 2010-10-01:
I agree. I would not have kept swiping the card when I knew the machine was not working properly. I have been a Netflix member for over a year and have not had any problems. They have a variety of plans to fit any budget and you don't have leave your house to get the movies.
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A better idea
Posted by RobertB on 06/22/2010
I am not a great fan of Blockbuster, but I love the Blockbuster Express Kiosk machines. Unfortunately, I have had read several complaints about them. My experience is I have rented form them dozens of times without any problems. I rent at the kiosk and through the Internet and it all works great. I have not had any problem with damaged discs or problem charges. And, they only charge a dollar a day. Most of the complaints I have read are ridiculous.
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Posted by andbran on 2010-06-22:
i use blockbuster online. terrific
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Goodbye Blockbuster!
Posted by Clutzycook on 05/16/2010
I stopped using Blockbuster about 5 years ago because I was sick and tired of having to return a movie by noon on its due date. I always had late fees because of work and/or class and I would leave the house, forget the movie, and would not have the opportunity to return to retrieve it until long after the noon deadline came and went.

When they eliminated their late fees back in 2005, I started going back. It was nice knowing that if I forgot to return my movie, I could return it the next day or the day after and not incur a fee.

Last fall, they reinstated the late fees on video games. I wasn't terribly happy about this because my husband likes to rent video games and he's not always the most punctual with returns.

This spring, they reinstated the late fees for all movies as well. This irritated me to no end for the reasons I illustrated in the first paragraph.

Two weeks ago, my husband rented 2 movies and 2 video games. Naturally, he didn't return them until after the 12:00 deadline, giving us a $4 charge on our credit card for late fees! If Blockbuster had a sensible return deadline (like midnight), I wouldn't have incurred this fee.

I've had enough. Goodbye Blockbuster, hello Netflix and Redbox!

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Posted by SteveWiginowski on 2010-05-16:
If you rent a new release movie (which is a two day rental), you get it for the day you rent it, plus the next day. They allow you to return it by noon on the 3rd day without a late fee. If you return it after that, then it is late.
Posted by Inat on 2010-05-16:
they lost most of their competition for new releases (netflix, redbox, cable) so can do what they want now . . . see, competition was good!
Posted by Anonymous on 2010-05-16:
Blockbuster is almost bankrupt they are bleeding money. they are doing just about everything to increase profits or they are gonna be history.
Posted by Skye on 2010-05-16:
I'm surprised they are still around. They probably reinstated late fees, due to loosing money to places like red box, comcast, etc., that they cannot compete with. We haven't been to Blockbuster in 3 years, and my husband plays all his games on line now.
Posted by Anonymous on 2010-05-16:
I always hated having to run to Blockbuster before noon to drop my games of. Now I use gamefly I can keep my games as long as I want. good Riddance BB
Posted by MRM on 2010-05-16:
I too hate to return movies the next day on a certain time. That is why I copy movies and return the movies the next day and I then could the movies whenever I want!
Posted by Anonymous on 2010-05-16:
Agreed, Wally. We've had three go out of business within 20 minutes of every direction of me. I went in one Friday to look around. There are a ton of movies for sale at the 4 for $20 price, even the very new stuff. The poster on the front of the store said they get movies faster than Red Box and Net Flix. What escapes them is, if I have waited four months to see a particular film because I hate going to the movies anymore (cell phones, idiots, you know), I can wait another two weeks to get it for $1 at the RedBox. I also like the fact I get receipts for when I rent and when I return.
Posted by andbran on 2010-05-16:
has anyone considered using blockbuster online? i have been using this for about 5 years and still love it.
Posted by clutzycook on 2010-05-17:
I figured the whole losing money thing was why they reinstated the late fees. I even paid the extra money every year for Blockbuster rewards. We used to have Hollywood Video just down the street from Blockbuster, but their selection was crap and they actually ended up going out of business last month. I just don't have time to go to the video store anymore.
Posted by Anonymous on 2010-05-17:
We stopped using Blockbuster when they reinstated the late fees. Now we just order movies
Posted by Ytropious on 2010-05-17:
My friend and I have movie night every so often and before I knew about Redbox I signed up at BB for a card. They never got the computer working to print me a card so they gave me a free movie. I can't believe they wanted 5 bucks for a rental anyway so thank god I got it free! I still haven't gotten that BB card in the mail either. I do Redbox now. So much simpler and so much cheaper.
Posted by jktshff1 on 2010-05-21:
I stopped using blockheads when they posted all the stores. Really and anti 2A company.
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Nothing but kindness, all Blockbusters should follow this Blockbuster store's example.
Posted by MacOSXpert on 04/20/2010
I've had some terrible experience with another Blockbuster in my area (Read my other review about Blockbuster) But the Blockbuster store in South Pasadena (across the street from the Jamba Juice) reminds me how there are still some very kind people in the world.
The South Pasadena Blockbuster store deserves praise for the respect and kindness I have been given at their store. Need them to call another location to see if a movie is there? They'll do that.
Need to order a movie? They'll order it for you.
I hope Blockbuster reads my review and honors them.
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Posted by Ytropious on 2010-04-20:
Awesome. I recently signed up for a BB card after going to movie night with a friend and being told last minute that I was the one who needed to bring the movie. I normally just download movies so I had to stop off at BB and get a movie. The guy signing me up was so upset that the computer was slow that he apologized every 30 seconds, then ended up giving me the movie to rent for free. I was more then happy to wait for the slow computer and didn't need a free movie but I guess being a nice, understanding customer has it's perks. Point being, BB is cool with me.
Posted by Anonymous on 2010-04-20:
I wish they all could be good. I was accused of keeping two videos I returned WELL BEFORE they were even due back, an employee ended up screaming at me and hanging up. I never raised my voice, I was polite, but I was insistant that I wouldn't keep two films that didn't belong to me and asked him to look at my spotless record. When he hung up on me, I reported him to corporate and haven't heard a thing from them. I haven't rented from them in four months. I'm glad your experience was good, but good luck ever hearing back from them.
Posted by Ytropious on 2010-04-20:
MRM, just cut out the middle man and torrent it.
Posted by MacOSXpert on 2010-04-21:
MRM's comment has been removed, due to the fact that he is condoning pirating.
Posted by MRM on 2010-04-21:
Mac, I appreciate your explanation and I respect your decision.
Posted by MRM on 2010-04-21:
Ytrop, the picture is not clear when you download from Internet. When copied from direct dvd the picture and sound are clear.
Posted by Ytropious on 2010-04-21:
I've had torrent downloads make excellent DVDs so I guess it depends.
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Very Polite and Professional Employee
Posted by Vanessah1 on 01/13/2010
MABLETON, GEORGIA -- I go to the blockbuster on Floyd Rd in Mableton Georgia. The young African American guy that works there is so nice and polite. He is always professional. Every time I visit the store he doesn't have a problem with finding the items I need. You don't have to ask him for help, he just volunteer his help. He is the youngest guy that works there. He is the only one there with a joyful spirit. I try to go there on days when I know he is going to be there. It really makes a different when you can walk in a place of business after a long day of work and see a person with a genuine smile on there face and welcomes you with such warmth while they are working and doing there job. I really enjoy going to this store because of him. All of my friends and family travels to this store from Powder Spring, Austell and Lithia Spring area.
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Very rude and chatty Blockbuster employees.
Posted by MacOSXpert on 10/20/2009
ALHAMBRA, CALIFORNIA -- I have been going to this particularr blockbuster since I was a kid- I am now much older and have noticed a lot....including the rudeness of the people that work there.
There is this black lady who used to harass me a couple of years ago- until I complained to the managers...which didn't help- so I complained to the company.
This Black lady liked to talk about me when I wasn't around, my grandmother heard her once talking about me in a very rude manner to another employee.
The managers are pretty rude too. Especially the hispanic manager- He is not friendly, he is always in a bad mood, and he never seems to care about anything.
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Posted by MRM on 2009-10-20:
Speaking of BlockBuster, Transformers 2 is out today and I shall rent the movie, then I make a copy of it.
Posted by CSD on 2009-10-20:
Why must the person must point out that they are black and hispianic.
Posted by Ytropious on 2009-10-20:
If she's pointing you out to other employees it means you're a memorable customer, and I'm guessing memorable because you're continuously rude to them. It goes both ways.
Posted by PepperElf on 2009-10-20:
You know... I've never ever had a Blockbuster employee come up to me simply to harass me. If anything they've been very kind to me - and this includes both men and women and employees of different races.

I sincerely doubt that ANY employee there simply looked at you one day and decided "This person needs to be harassed!"
At least not without a reason or provocation.

I suspect there's backstory here that hasn't been revealed.
Posted by Anonymous on 2009-10-20:
"This Black lady liked to talk about me when I wasn't around, my grandmother heard her once talking about me in a very rude manner to another employee."

Isn't that their prerogative?
Posted by saj80 on 2009-10-20:
No, bearkatkitten, I believe that's gossip.
Posted by Anonymous on 2009-10-20:
I guess I could say, was the least the employees could have done was wait 'til there was no one around to talk about someone.
Posted by PepperElf on 2009-10-20:
Not necessarily.

It all depends on what was said.
Posted by Ponie on 2009-10-20:
So--don't GO there! Simple solution. Every supermarket in my area has the self-serve rentals available. Is Alhambra that small that this particular Blockbuster is the only game in town?
Posted by Ponie on 2009-10-20:
BKK please make a trip to Alhambra. I wanna see that. :)
Posted by Anonymous on 2009-10-20:
The streaking through my neighborhood? Tee hee, guess I could have left that comment up. I'll say it again...
The day I see gossip being banned in the workplace, I'll streak through my neighborhood.
Posted by PepperElf on 2009-10-20:
I should clarify: talking about a customer is NOT always gossip. Sometimes it's just business.

Like (& i don't specially mean the OP)

"Hey, Just a heads up, there might be a complaint made. Customer_01 was yelling today that we don't have Movie_01 in &, etc etc"

"Look out for Cust_01, she tried to steal Game_01 last week. Boss won't let us ban her yet tho."

Now THIS would be gossip.
"Cust_01 is such a ****. She smells funny, dresses like a chav, & I think she's dating that loser Cust_01."

Now for the OP - this is why I'm skeptical. The OP didn't relate WHAT was said. That makes me wonder if what was said would sway things against him or her.
Posted by Anonymous on 2009-10-20:
I am guessing since the OP made a point to state that it was a black and a hispanic person that she does not care for anyone of that type. Which begs the question if that is how she presented herself to them in the first place.

We get all kinds in Wally world. I myself have been known to say to a co-worker "there's that crazy lady again". There is a reason she is called a crazy lady.Just like I know there has to be a back story here.
Posted by JR in Orlando on 2009-10-20:
Pepperelf - Is it gossip if it is true? Sometimes our reputation preceeds us, good or bad. "Crazy lady" - I have one of those who comes to my store also. She sure gets around.
Posted by MRM on 2009-10-20:
I just rented Transformers 2, and as I attempted to copy the disc, the dvd copying program is showing errors. That means that this particular program cannot bypass the copyprotected scheme on the disc. Anybody have the solution to this?

In the meantime, I shall try another program.
Posted by Ytropious on 2009-10-20:
I'm sure my husband does MRM, he's the meanest pirate on the 7 seas arrrrrr. I'll have to see what program he uses.
Posted by MRM on 2009-10-20:
I have tried the latest version of DVD Fab and no luck. Next I shall try Slysoft. This particular movie is hard to crack!
Posted by MRM on 2009-10-20:
UPDATE: I have successfully copied Transformers 2 using the latest version of AnyDVD. Im off to return the movies! Toodles!!!
Posted by Anonymous on 2009-10-21:
MRM, stop stealing movies!!!!!!
Posted by MacOSXpert on 2010-02-04:
Hi Ladyscot, I actually half one of those races I mentioned, So, Why would I be against my own kind? I mentioned what race they were because if Blockbuster read this they would be able to pinpoint them since I can't put their names on here.
Thanks for assuming though.
I on the other hand had nothing against them and did nothing wrong at that store.
I have moved and hope my local blockbuster does not treat me with the disrespect I was given here.
My Grandmother and I called the company and they made a point in telling them to stop the unnecessary harassment that was going on.

Ponie, To answer your question, when I lived there, that was the closest blockbuster around, the other one was in South Pasadena and I had to walk a longer ways away.
Pepperelf, The example for gossip that you gave perfectly describes the rude chatting they did on a regular basis towards me.
I however do not like the 'business' examples you gave.
Also, this employee never came up and harassed me, she did it the wrong way though, when other customers can hear her.

I really don't know what the black (because she's the only black worker there last I went) worker's problem was, maybe it was because she was overweight and not easy on the eyes and I am well, let's just say I'm not :).

My comments always seem to be deleted, I will probably have to repost this.
Posted by Anonymous on 2010-02-04:
MRM, Transformers 2 made me go to sleep.

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Great, Timely Customer Service
Posted by TheMightyBoosh on 10/13/2009
ALBANY, NEW YORK -- I've subscribed to Blockbuster Online for years and a recent negative review I saw posted here prompted me to write about my experience. My account allows two movies to be out at a time and I noticed one movie was cleared from my queue on 09/30 and a new one had yet to be shipped each time I checked. I kept a watch on it for about a week and finally on 10/07 I sent an email to customer service to see if something was up. After completing the form, I was notified I'd receive a response within 24 to 48 hours.

Within just a couple of hours I received a response from a customer service representative apologizing for the delay stating it was due to updating their distribution lines. They also included a free in-store rental coupon and a promise to prioritize my account. Sure enough, the next day a movie shipped.

My experience with Blockbuster has been nothing but fantastic for years. I find their shipping to be timely, resolutions quick and selection better than Netflix. My initial email to them was cordial and their response left me completely satisfied. Thanks, Blockbuster!
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Posted by andbran on 2009-10-13:
i also love blockbuster online. they have always been helpful when i have any problem. which have been twice in the 4 years i have been with them
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