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Blockbuster Express issues fraudulent charges against accounts
Posted by TEEman on 08/21/2010
I rented a movie for $1 on the Internet www.Blockbusterexpress.com on 7/10 via their website www.blockbusterexpress.com. I picked up the movie (DVD) at the machine located at Tops Super Foods. I watched the movie and returned it to the machine before 9 PM on 7/11 so there would be on charge. The movie was a 24 hour rental due before 9PM.

I mistakenly inserted the container without the actual DVD and got a message no DVD was included but the container was not returned. The machine should return the container as without it, there is no way to return the DVD. Anyway, I went into the store and the clerk told me this had been done before, she even showed me DVD’s in plastic bags. The clerk told me to bring the DVD back in a plastic bag. I went home immediate, got the DVD and returned to the store in a zip lock bag, before 9 PM on 7/11, with a copy of my online rental receipt so there would be no mistake it was my movie being returned ON TIME.

When I got home, I also email Blockbuster Express via the website that I had done this. That I mistakenly had put the container in without the DVD but that the DVD was in the store in a plastic bag with my online rental receipt.

The next week I noticed two charges fo $1.06 each were pending my bank account ( on hold) for the one night rental and one night late fee on this movie. I emailed Blockbuster customer service and never got a response, but the late charge both charges were deleted from my account on hold and not applied to my balance.

Now over 2 weeks later, I got a charge back on the $1.06 rental plust now I am got billed $26.50 for the movie. I called Blockbuster 800 number, and they said they couldn't do anything that the store had to call them. I went to the store and they said the Blockbuster guy that checks the machine had been there twice but refused to take mine or another movie with the same problem. They called the help desk and was told I had to call Blockbuster, but I had and the help desk (I think I got India) said the store had to call them.

Last week I again emailed Blockbuster Customer service explaining the movie was at the store inside awaiting pickup and that their representative had refused to take it back. He allegedly said he had to talk to his supervisor. I also went back to the store yesterday and the movie is still there.

But this is plain old fraud. I returned the movie and on time. I have emailed and called Blockbuster. The store keeps giving me the runaround. They claim it isn’t their business, yet the machine is on their property and they took the DVD. It sits under the cash register's desk at the store. And I have paid $26.50 for a movie I returned on time. Plus as of 8/23, there are DUPLICATE charges against my bank card for this rental. And when I called today, they couldn't understand why, but they couldn't do anything eiter. Firms that use India for customer service calls should state so in they contracts. I know I would not use them.

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Posted by Anonymous on 2010-08-21:
Im not surpised by this. A lot of thise video store managers are annoying, think they have some "entitlement". Blockbuster must be getting desperate. Im suprised theyre actually still in business, with netflix, on demand, and the red box, I no longer go to blockbuster for movies any more.
Posted by drugdoc121 on 2010-08-21:
This is an incredible predicament and frankly, sucks!
Posted by smarty_consumer on 2010-08-21:
Dispute the charge with your credit card company.

Redbox has the scanner code on the disc itself so this can't happen.

Posted by Venice09 on 2010-08-21:
I can't believe Blockbuster is still in business. There are too many other options now. You'll probably never get your money back. Sorry.
Posted by MRM on 2010-08-21:
Theres a Blockbuster store still open in my area and they are not planning to close down any time soon.
Posted by Venice09 on 2010-08-21:
We have one too, MRM, but I was never a frequent patron. I have no idea how their business is doing. We get our movies for free at the library!
Posted by Anonymous on 2010-08-21:
I've heard for the past few years that several locations of Blockbuster were going under, but the one in our town is still here. For how much longer, I don't know? I know I stopped going there. I prefer Hastings or Red Box.
Posted by MRM on 2010-08-21:
I visit my local Blockbuster due to the proximity to my house and they have great rewards for membership.
Posted by Anonymous on 2010-08-21:
Does Blockbuster have better movies for rent than the full-length feature film showing here today at M3C?

Ript and I are going to start charging admission to our shows.
Posted by clutzycook on 2010-08-21:
I didn't know that Blockbuster had rental kiosks now. Gotta at least give them props for attempting to stay in business. I still prefer Redbox, though.
Posted by GenuineNerd on 2010-08-22:
The DVD's used by Blockbuster Express and Redbox use codes that electronically scan the DVD as it's being returned. You should always make sure you put the DVD back in the case after use before you return it. Blockbuster Express uses black cases that the discs slide in to on the end, while Redbox's open like a CD case. And the DVD has to be put back in the case code side (or label side) up.
Posted by PepperElf on 2010-08-22:
personally i'm not a big fan of the rental kiosks. you only get what's popular and... the other people renting might not be too gentle on the dvds
Posted by Anonymous on 2010-08-22:
I think the $20 monthly blockbuster service is a good deal--unlimited through the mail, plus I get 5 in-store exchanges per month as well (and during last Christmas through March, it was unlimited). If I had TiVo, I could get on demand as well, but I'm leery of them. I don't use the Blockbuster machine because the closest is too far from my house. I don't really see how the availability of competition makes them any less a viable business (I don't think the problem is with the business model itself; the problems appear to lie in management decisions).
Posted by BBX on 2010-08-23:
Thank you for your continued communication to Blockbuster Express. Refunds have been submitted in the amounts inquired about and an email was sent to you with the details.In addition, a promo code was provided for a free one night DVD rental of your choice due back by 9pm the day after rental. We do apologize for any inconvenience this may have caused you and thank you for allowing Blockbuster Express to serve as your entertainment of choice.
Posted by TEEman on 2010-08-24:
Well I got your voicemail yesterday that it would be resolved by the end of the day. I see this comment from yesterday also.
As of the close of banking today. No refund yet. No email and no promotional rental. Guess I will see if it comes tomorrow. Sorry but not holding my breath, but at least someone responded is at least a positive manner. Now if I get my refund, and I am afraid that might be a big if, all will be finalized.
Posted by TEEman on 2010-08-25:
Well I have to take my hat off to My3cents. BBX, (actually NCR -- the parent company that owns Blockbuster Express) got involved as I guess they Googled this complaint. And today, I finally got both the full price of the DVD movie and the duplicated rental fee refunded. Now lets hope it doesn't get re-charged. But I am done with Blockbuster Express. It took 7 weeks on intensive follow-up with emails all over the place, numerous calls. And if I had not placed this review on my3cents, I wonder if I would have ever gotten satisfaction.
I never got the email for promo free rental they claimed I would get for the mistake but the are refunds were my primary concern.
Posted by jktshff1 on 2010-08-25:
Blockbasters is anti 2A...all their stores in states that allow a person to defend themselves are posted....signs saying responsible people that abide by the law are prohibited, criminals and scum that have no regard for the law are welcome. As in being posted against me legally carrying my handgun for protection. I do not do business with them and encourage others not to also. Sorry for the rant.
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A better idea
Posted by RobertB on 06/22/2010
I am not a great fan of Blockbuster, but I love the Blockbuster Express Kiosk machines. Unfortunately, I have had read several complaints about them. My experience is I have rented form them dozens of times without any problems. I rent at the kiosk and through the Internet and it all works great. I have not had any problem with damaged discs or problem charges. And, they only charge a dollar a day. Most of the complaints I have read are ridiculous.
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Posted by andbran on 2010-06-22:
i use blockbuster online. terrific
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Goodbye Blockbuster!
Posted by Clutzycook on 05/16/2010
I stopped using Blockbuster about 5 years ago because I was sick and tired of having to return a movie by noon on its due date. I always had late fees because of work and/or class and I would leave the house, forget the movie, and would not have the opportunity to return to retrieve it until long after the noon deadline came and went.

When they eliminated their late fees back in 2005, I started going back. It was nice knowing that if I forgot to return my movie, I could return it the next day or the day after and not incur a fee.

Last fall, they reinstated the late fees on video games. I wasn't terribly happy about this because my husband likes to rent video games and he's not always the most punctual with returns.

This spring, they reinstated the late fees for all movies as well. This irritated me to no end for the reasons I illustrated in the first paragraph.

Two weeks ago, my husband rented 2 movies and 2 video games. Naturally, he didn't return them until after the 12:00 deadline, giving us a $4 charge on our credit card for late fees! If Blockbuster had a sensible return deadline (like midnight), I wouldn't have incurred this fee.

I've had enough. Goodbye Blockbuster, hello Netflix and Redbox!

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Posted by SteveWiginowski on 2010-05-16:
If you rent a new release movie (which is a two day rental), you get it for the day you rent it, plus the next day. They allow you to return it by noon on the 3rd day without a late fee. If you return it after that, then it is late.
Posted by Inat on 2010-05-16:
they lost most of their competition for new releases (netflix, redbox, cable) so can do what they want now . . . see, competition was good!
Posted by Anonymous on 2010-05-16:
Blockbuster is almost bankrupt they are bleeding money. they are doing just about everything to increase profits or they are gonna be history.
Posted by Skye on 2010-05-16:
I'm surprised they are still around. They probably reinstated late fees, due to loosing money to places like red box, comcast, etc., that they cannot compete with. We haven't been to Blockbuster in 3 years, and my husband plays all his games on line now.
Posted by Anonymous on 2010-05-16:
I always hated having to run to Blockbuster before noon to drop my games of. Now I use gamefly I can keep my games as long as I want. good Riddance BB
Posted by MRM on 2010-05-16:
I too hate to return movies the next day on a certain time. That is why I copy movies and return the movies the next day and I then could the movies whenever I want!
Posted by Anonymous on 2010-05-16:
Agreed, Wally. We've had three go out of business within 20 minutes of every direction of me. I went in one Friday to look around. There are a ton of movies for sale at the 4 for $20 price, even the very new stuff. The poster on the front of the store said they get movies faster than Red Box and Net Flix. What escapes them is, if I have waited four months to see a particular film because I hate going to the movies anymore (cell phones, idiots, you know), I can wait another two weeks to get it for $1 at the RedBox. I also like the fact I get receipts for when I rent and when I return.
Posted by andbran on 2010-05-16:
has anyone considered using blockbuster online? i have been using this for about 5 years and still love it.
Posted by clutzycook on 2010-05-17:
I figured the whole losing money thing was why they reinstated the late fees. I even paid the extra money every year for Blockbuster rewards. We used to have Hollywood Video just down the street from Blockbuster, but their selection was crap and they actually ended up going out of business last month. I just don't have time to go to the video store anymore.
Posted by Anonymous on 2010-05-17:
We stopped using Blockbuster when they reinstated the late fees. Now we just order movies
Posted by Ytropious on 2010-05-17:
My friend and I have movie night every so often and before I knew about Redbox I signed up at BB for a card. They never got the computer working to print me a card so they gave me a free movie. I can't believe they wanted 5 bucks for a rental anyway so thank god I got it free! I still haven't gotten that BB card in the mail either. I do Redbox now. So much simpler and so much cheaper.
Posted by jktshff1 on 2010-05-21:
I stopped using blockheads when they posted all the stores. Really and anti 2A company.
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Nothing but kindness, all Blockbusters should follow this Blockbuster store's example.
Posted by MacOSXpert on 04/20/2010
I've had some terrible experience with another Blockbuster in my area (Read my other review about Blockbuster) But the Blockbuster store in South Pasadena (across the street from the Jamba Juice) reminds me how there are still some very kind people in the world.
The South Pasadena Blockbuster store deserves praise for the respect and kindness I have been given at their store. Need them to call another location to see if a movie is there? They'll do that.
Need to order a movie? They'll order it for you.
I hope Blockbuster reads my review and honors them.

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Posted by Ytropious on 2010-04-20:
Awesome. I recently signed up for a BB card after going to movie night with a friend and being told last minute that I was the one who needed to bring the movie. I normally just download movies so I had to stop off at BB and get a movie. The guy signing me up was so upset that the computer was slow that he apologized every 30 seconds, then ended up giving me the movie to rent for free. I was more then happy to wait for the slow computer and didn't need a free movie but I guess being a nice, understanding customer has it's perks. Point being, BB is cool with me.
Posted by Anonymous on 2010-04-20:
I wish they all could be good. I was accused of keeping two videos I returned WELL BEFORE they were even due back, an employee ended up screaming at me and hanging up. I never raised my voice, I was polite, but I was insistant that I wouldn't keep two films that didn't belong to me and asked him to look at my spotless record. When he hung up on me, I reported him to corporate and haven't heard a thing from them. I haven't rented from them in four months. I'm glad your experience was good, but good luck ever hearing back from them.
Posted by Ytropious on 2010-04-20:
MRM, just cut out the middle man and torrent it.
Posted by MacOSXpert on 2010-04-21:
MRM's comment has been removed, due to the fact that he is condoning pirating.
Posted by MRM on 2010-04-21:
Mac, I appreciate your explanation and I respect your decision.
Posted by MRM on 2010-04-21:
Ytrop, the picture is not clear when you download from Internet. When copied from direct dvd the picture and sound are clear.
Posted by Ytropious on 2010-04-21:
I've had torrent downloads make excellent DVDs so I guess it depends.
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Very Polite and Professional Employee
Posted by Vanessah1 on 01/13/2010
MABLETON, GEORGIA -- I go to the blockbuster on Floyd Rd in Mableton Georgia. The young African American guy that works there is so nice and polite. He is always professional. Every time I visit the store he doesn't have a problem with finding the items I need. You don't have to ask him for help, he just volunteer his help. He is the youngest guy that works there. He is the only one there with a joyful spirit. I try to go there on days when I know he is going to be there. It really makes a different when you can walk in a place of business after a long day of work and see a person with a genuine smile on there face and welcomes you with such warmth while they are working and doing there job. I really enjoy going to this store because of him. All of my friends and family travels to this store from Powder Spring, Austell and Lithia Spring area.
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Very rude and chatty Blockbuster employees.
Posted by MacOSXpert on 10/20/2009
ALHAMBRA, CALIFORNIA -- I have been going to this particularr blockbuster since I was a kid- I am now much older and have noticed a lot....including the rudeness of the people that work there.
There is this black lady who used to harass me a couple of years ago- until I complained to the managers...which didn't help- so I complained to the company.
This Black lady liked to talk about me when I wasn't around, my grandmother heard her once talking about me in a very rude manner to another employee.
The managers are pretty rude too. Especially the hispanic manager- He is not friendly, he is always in a bad mood, and he never seems to care about anything.
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Posted by MRM on 2009-10-20:
Speaking of BlockBuster, Transformers 2 is out today and I shall rent the movie, then I make a copy of it.
Posted by CSD on 2009-10-20:
Why must the person must point out that they are black and hispianic.
Posted by Ytropious on 2009-10-20:
If she's pointing you out to other employees it means you're a memorable customer, and I'm guessing memorable because you're continuously rude to them. It goes both ways.
Posted by PepperElf on 2009-10-20:
You know... I've never ever had a Blockbuster employee come up to me simply to harass me. If anything they've been very kind to me - and this includes both men and women and employees of different races.

I sincerely doubt that ANY employee there simply looked at you one day and decided "This person needs to be harassed!"
At least not without a reason or provocation.

I suspect there's backstory here that hasn't been revealed.
Posted by Anonymous on 2009-10-20:
"This Black lady liked to talk about me when I wasn't around, my grandmother heard her once talking about me in a very rude manner to another employee."

Isn't that their prerogative?
Posted by saj80 on 2009-10-20:
No, bearkatkitten, I believe that's gossip.
Posted by Anonymous on 2009-10-20:
I guess I could say, was the least the employees could have done was wait 'til there was no one around to talk about someone.
Posted by PepperElf on 2009-10-20:
Not necessarily.

It all depends on what was said.
Posted by Ponie on 2009-10-20:
So--don't GO there! Simple solution. Every supermarket in my area has the self-serve rentals available. Is Alhambra that small that this particular Blockbuster is the only game in town?
Posted by Ponie on 2009-10-20:
BKK please make a trip to Alhambra. I wanna see that. :)
Posted by Anonymous on 2009-10-20:
The streaking through my neighborhood? Tee hee, guess I could have left that comment up. I'll say it again...
The day I see gossip being banned in the workplace, I'll streak through my neighborhood.
Posted by PepperElf on 2009-10-20:
I should clarify: talking about a customer is NOT always gossip. Sometimes it's just business.

Like (& i don't specially mean the OP)

"Hey, Just a heads up, there might be a complaint made. Customer_01 was yelling today that we don't have Movie_01 in &, etc etc"

"Look out for Cust_01, she tried to steal Game_01 last week. Boss won't let us ban her yet tho."

Now THIS would be gossip.
"Cust_01 is such a ****. She smells funny, dresses like a chav, & I think she's dating that loser Cust_01."

Now for the OP - this is why I'm skeptical. The OP didn't relate WHAT was said. That makes me wonder if what was said would sway things against him or her.
Posted by Anonymous on 2009-10-20:
I am guessing since the OP made a point to state that it was a black and a hispanic person that she does not care for anyone of that type. Which begs the question if that is how she presented herself to them in the first place.

We get all kinds in Wally world. I myself have been known to say to a co-worker "there's that crazy lady again". There is a reason she is called a crazy lady.Just like I know there has to be a back story here.
Posted by JR in Orlando on 2009-10-20:
Pepperelf - Is it gossip if it is true? Sometimes our reputation preceeds us, good or bad. "Crazy lady" - I have one of those who comes to my store also. She sure gets around.
Posted by MRM on 2009-10-20:
I just rented Transformers 2, and as I attempted to copy the disc, the dvd copying program is showing errors. That means that this particular program cannot bypass the copyprotected scheme on the disc. Anybody have the solution to this?

In the meantime, I shall try another program.
Posted by Ytropious on 2009-10-20:
I'm sure my husband does MRM, he's the meanest pirate on the 7 seas arrrrrr. I'll have to see what program he uses.
Posted by MRM on 2009-10-20:
I have tried the latest version of DVD Fab and no luck. Next I shall try Slysoft. This particular movie is hard to crack!
Posted by MRM on 2009-10-20:
UPDATE: I have successfully copied Transformers 2 using the latest version of AnyDVD. Im off to return the movies! Toodles!!!
Posted by Anonymous on 2009-10-21:
MRM, stop stealing movies!!!!!!
Posted by MacOSXpert on 2010-02-04:
Hi Ladyscot, I actually half one of those races I mentioned, So, Why would I be against my own kind? I mentioned what race they were because if Blockbuster read this they would be able to pinpoint them since I can't put their names on here.
Thanks for assuming though.
I on the other hand had nothing against them and did nothing wrong at that store.
I have moved and hope my local blockbuster does not treat me with the disrespect I was given here.
My Grandmother and I called the company and they made a point in telling them to stop the unnecessary harassment that was going on.

Ponie, To answer your question, when I lived there, that was the closest blockbuster around, the other one was in South Pasadena and I had to walk a longer ways away.
Pepperelf, The example for gossip that you gave perfectly describes the rude chatting they did on a regular basis towards me.
I however do not like the 'business' examples you gave.
Also, this employee never came up and harassed me, she did it the wrong way though, when other customers can hear her.

I really don't know what the black (because she's the only black worker there last I went) worker's problem was, maybe it was because she was overweight and not easy on the eyes and I am well, let's just say I'm not :).

My comments always seem to be deleted, I will probably have to repost this.
Posted by Anonymous on 2010-02-04:
MRM, Transformers 2 made me go to sleep.

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Great, Timely Customer Service
Posted by TheMightyBoosh on 10/13/2009
ALBANY, NEW YORK -- I've subscribed to Blockbuster Online for years and a recent negative review I saw posted here prompted me to write about my experience. My account allows two movies to be out at a time and I noticed one movie was cleared from my queue on 09/30 and a new one had yet to be shipped each time I checked. I kept a watch on it for about a week and finally on 10/07 I sent an email to customer service to see if something was up. After completing the form, I was notified I'd receive a response within 24 to 48 hours.

Within just a couple of hours I received a response from a customer service representative apologizing for the delay stating it was due to updating their distribution lines. They also included a free in-store rental coupon and a promise to prioritize my account. Sure enough, the next day a movie shipped.

My experience with Blockbuster has been nothing but fantastic for years. I find their shipping to be timely, resolutions quick and selection better than Netflix. My initial email to them was cordial and their response left me completely satisfied. Thanks, Blockbuster!
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Posted by andbran on 2009-10-13:
i also love blockbuster online. they have always been helpful when i have any problem. which have been twice in the 4 years i have been with them
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Blockbuster Customer Service
Posted by Wontootree on 10/12/2009
Blockbuster's service has gone to pot over the past couple months. I have emailed them to complain about ten times and finally sent them the following email. You won't believe Fredrich's (a customer service rep) response... then again you probably will.

Understand that I have received quite a number of responses over the past couple months. Every one of them tries to come up with a possible explanation for the latest example I wrote to you about. Not one person has taken the time to look at the big picture. Here goes one last time before I cancel and go back to Netflix…

1. There have always been more than enough movies in my queue and the top ones are always available. The representative who creatively explained that my problem was that the ones at the top weren’t available until tomorrow has no idea that Tuesday’s releases are available by mail on Monday. This is scary because there aren’t that many policies he needs to know to do his job. I never add new releases to my queue until the weekend before their release.

2. For years and years and years, aside from at most a handful of times, every time I dropped a movie off at the store, a replacement was shipped to me the very next day. ALWAYS.

3. For at least the past two months, nothing is ever shipped the next day, nothing is ever shipped the day after that, and on the third day I usually receive an email saying that the movie I returned to the store has been received by your warehouse. I don’t care about this and I turned this email notice off in my online options many years ago, but for some reason at the same time my problems began, I started receiving these notices again. Anyway, on the third or fourth day I am usually sent one or two movies and a few days later the remainder.

4. Every weekend I add the big name releases that are releasing on Tuesday and move them to the top, so my queue is not filled with obscure titles that need to be shipped cross country. As I stated previously, if I returned my three movies over the weekend, three of the new releases were always shipped to me on Monday. ALWAYS. For the past few months, not one time have they all been shipped to me by the end of the day Wednesday.

I will ask again. Can someone please pass this problem up to someone with authority past the level where the representative has the choice of a dozen canned responses to choose from. This is not an isolated instance. I want to know what changed over there that made a great service a horrible one. Thank you… again.

Oh, and please DO NOT say “please let me know if there is anything else I can help you with” unless you actually help me this time. Thanks.

Fredrich's response:

I understand that you are waiting for your third movie to be shipped.

Our goal is to ship the movies that are most important to you as reflected by the top priorities you've set in your queue. Instead of sending something from the middle or bottom of your queue, we may skip a shipment for an extra day or two so that we'll always send the titles you want most.

It appears that five of your top selection are yet to be released on 10/13/2009. Once these titles are made available, rest assured that they will be shipped to you.

We recommend you keep 15 or more "Available" movies at the top of your queue to keep movies coming and ensure prompt shipment.

Let me know if there is anything else I can help you with.

Blockbuster Customer Care

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Posted by Anonymous on 2009-10-12:
Posted by Anonymous on 2009-10-12:
Go to the movie theater!
Posted by PepperElf on 2009-10-12:
public library!

hey you can't beat free.
Posted by Anonymous on 2009-10-12:
Netflix was doing this same thing for a while. IIRC, they call it "throttling" and use it on their highest volume customers. the newer, or lower volume customers get the movies shipped first. ANNOYING!

(and yes, I giggled at the reply from the employee; he clearly just chose a canned answer having zero to do with the inquiry)_
Posted by MRM on 2009-10-12:
Speaking of movies, I will rent Land of Lost when it comes out tomorrow, as well as, Year One.
Posted by MRM on 2009-10-12:
And as usual, I will copy the movies, bypassing the copy-protection scheme, and return the movie the same day. I can watch my movie whenever I like!
Posted by MRM on 2009-10-12:
Posted by Anonymous on 2009-10-12:
Posted by Skye on 2009-10-12:
ComCast, On Demand. We will purchase a movie, usually have it for 48 hours, if we like it, I'll order from the website I use.

Nothing to go out and rent, wait for in the mail, or have to deal with mailing back.

I don't much of a future for Blockbuster anymore. Maybe for game rentals.
Posted by ejack053824 on 2009-10-12:
I like Redbox to. Blockbuster has gone to the crapper!
Posted by Anonymous on 2009-10-12:
MissMarple is right, Redbox is great.
Posted by KCRovert on 2009-10-12:
Can't go to the theater, jtf. too many people out there these days think of the theater as their own personal living room...talking, kicking chairs, chatting or testing on their cells phones. It's just too hard to withstand the desire to throttle them!
Posted by andbran on 2009-10-13:
i have blockbuster online and love it. now i mail mine in and get them within 2 days. and sad to say i have about 150 movies in my queue. i usually wait a week when the new releases to put the new ones in front.
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No Compassion.
Posted by FraudExaminer on 08/26/2009
DALLAS, TEXAS -- I tried to redeem an e-reward which costs $25 for two previously reviewed DVDs. The Blockbuster store would not honor them. Randy Hauck staff leader said sorry these expired a couple days ago. I tearfully explained my father-n-law passed away, and we had to rent a house so we could be close to my husband's mother and take care of things..and that we had just gotten back. My library books were overdue, etc.

He never said sorry for your loss...

"Yeah, well, here, I can't accept this".
I asked to see the manager..he said he was it.
But graciously offered the corporate phone number.

I called corporate Blockbuster 1-866-692-2789, Spoke to Robbie. I could barely tell my story the loss, etc. The Corporate ALLEGED customer service Robbie, tried to tell me I was not really out twenty five dollars since it was a reward.

Yeah well THOMAS M. CASEY, Executive Vice President and Chief Financial Officer, YOU will really be out any future income streams from my NOT using BlockBuster.

I'm taking my business elsewhere. You should too.

WTF? What are they thinking. For twenty five dollars after a family tragedy. Robbie gave me the mumbo jumbo corporate speak about they did not actually issue the coupon codes so they can't reissue. There is no special code or account they can do? How compassionate. THEY OFFERED NOTHING. NOT MY PROBLEM.

You want a decent company..try RED BOX. It is a dollar a day. You can reserve your movie in advance.

FOR Twenty five dollars, I can assure you I will not use Blockbuster and I will be sure to repeat how horrible they are to every one within earshot.

Hi, how you been? Fine well except my father n law died. My father n law was in a skilled nursing facility and his wife had to call 911 because they were not taking care of him... he was taken to the hospital where they discovered he only ad 6 pints of blood. No one cares any more. No one is responsible.

The employer asked the widow for $600 back that her husband had donated to charity in this last check. Can you believe that.

Blockbuster video would not honor my reward because I was a couple days late getting to the video store. At a time like this the family could have used a few laughs.

When times are bad, you find out who is decent and who is not. BLOCKBUSTER is not kind. They do not care. they Hide behind codes, etc. and do not stop to think about the person in front of them. I HAD a legitimate reward I earned. To Robbie it wasn't real money I was out. What a response.
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Posted by Anonymous on 2009-08-26:
Sorry for your loss, however: It's not Blockbuster's job to be compassionate, it's to make money. They also cannot control why you passed the date of expiration. Those dates are there for a reason.
Posted by Anonymous on 2009-08-26:
Sorry for your loss.
But... seriously?
You're having an aneurysm over a $25 dollar coupon?
Posted by PepperElf on 2009-08-26:
Red box will still charge you late fees too
even if you have a good reason to be late
Posted by jktshff1 on 2009-08-26:
Sorry, but that is not their problem.
btw, I guess the next one you are going after is the skilled nursing facility.
Posted by Eloise on 2009-08-26:
Your going to have a pity party over a $25 gift certificate? Come on!
Posted by Anonymous on 2009-08-26:
Block Buster is a dinosaur. They're lucky anytime somebody comes in the door. You'd think they'd be a little more gracious and flexible.

FraudExaminer, Fly them the finger and never go back. You don't need blockbuster, heck, nobody does.

Good review!
Posted by Eloise on 2009-08-26:
I bet the OP will be pulling the pity party to get out of her library fines too!
Posted by PepperElf on 2009-08-26:
actually it all depends on how you ask them.
when my apartment was broken into (back in 04) the rented videos were stolen

so i went to Blockbuster to pay for their loss, cos that's what i thought i had to do.

i gave them the police report number and they charged me the replacement fee, but not the late charges.

but when i came in i didn't ask them to do that, i just asked what i needed to pay and they were very helpful
Posted by Anonymous on 2009-08-26:
Actually Pepper, Redbox does not charge late fees. The rental is a dollar a day, period. After twenty five days the charge stops, and you own the video. That's pretty liberal.
Posted by PTCuda on 2009-08-26:
What part of expired did you not understand? Get over it and let it go.. You would think a family tragedy would make you think to let the little things like this go but no.. Typical customer thinking "I'm always right and special". You're not.
Posted by madconsumer on 2009-08-26:
there's a tear in my beer .......
Posted by PepperElf on 2009-08-26:
i like that song
Posted by Anonymous on 2009-08-26:
heh MC, I just downloaded that. I am working on getting all 100 of last week's list of the top drinking songs. I am almost there.
Posted by madconsumer on 2009-08-27:
i wish my3cents had music channels.
Posted by BlockbusterRobbie on 2009-08-28:
This is Robbie from Blockbuster. I would love to assist you with this issue, please email me with the best time and way to contact you so that I can help.
Posted by Diabolical on 2009-09-11:
I'm very sorry for your loss; regardless, the coupon was expired, and it's not right of you to attempt to manipulate them into accepting it.
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Blockbuster failed to credit me back.
Posted by AvoidBlockbuster on 08/01/2009
MOORPARK, CALIFORNIA -- I rented a PS:3 game 9 months ago from my local blockbuster store. I kept the game late and was charged for the value of the game. I returned the game a few days later and was expecting to be credited back the game value less a restocking fee. After a few weeks, I noticed the credit never appeared on my bank statements. I contacted my local Blockbuster store and they said they show the credit going through. I contacted my bank and they show no such credit into any of my accounts. I contacted the Blockbuster corporate office on 3 separate occasions, getting different answers and directions each time. They were completely unaware of what to do next and were no help. Finally, I was told to contact my bank and get in touch with the dispute department. After opening a claim, Blockbuster made it terribly difficult to obtain any records I might need to proceed with the dispute. At this point, my bank cannot proceed with the claim because Blockbuster will not provide detailed proof of my exact bank account that was credited. Blockbuster owes me over $50 and they will not help resolve this matter. Once I get the money they owe me, I plan to cancel my account and tell anyone who cares to listen that this company isn't worth their time.
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Posted by BokiBean on 2009-08-01:
I'm having a hard time following this. If you kept the game so late that you paid for it, why not just keep the game?

If you expect them to refund you the price of the game...where did the late fees go?

Posted by madconsumer on 2009-08-01:
you returned the game after all. they should refund the difference between the late charges and the full price.

i stopped using blockbuster years ago when they started charging late fees for movies not returned by a certain time.
Posted by bcd on 2009-08-02:
When a merchant credits a debit or credit card they must provide a receipt containing the transaction ID if requested by the customer. That receipt is not required by the customer to file a dispute. Be sure to file that dispute within 90 days of the original transaction.

Your statement that Blockbuster will not provide you with information as to which account was credited does not make sense because it must be the account that was used on the initial charge. You will need the original receipt (which of course indicates which account was used).
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