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Very Polite and Professional Employee
Posted by on
MABLETON, GEORGIA -- I go to the blockbuster on Floyd Rd in Mableton Georgia. The young African American guy that works there is so nice and polite. He is always professional. Every time I visit the store he doesn't have a problem with finding the items I need. You don't have to ask him for help, he just volunteer his help. He is the youngest guy that works there. He is the only one there with a joyful spirit. I try to go there on days when I know he is going to be there. It really makes a different when you can walk in a place of business after a long day of work and see a person with a genuine smile on there face and welcomes you with such warmth while they are working and doing there job. I really enjoy going to this store because of him. All of my friends and family travels to this store from Powder Spring, Austell and Lithia Spring area.
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Very rude and chatty Blockbuster employees.
Posted by on
ALHAMBRA, CALIFORNIA -- I have been going to this particularr blockbuster since I was a kid- I am now much older and have noticed a lot....including the rudeness of the people that work there.
There is this black lady who used to harass me a couple of years ago- until I complained to the managers...which didn't help- so I complained to the company.
This Black lady liked to talk about me when I wasn't around, my grandmother heard her once talking about me in a very rude manner to another employee.
The managers are pretty rude too. Especially the hispanic manager- He is not friendly, he is always in a bad mood, and he never seems to care about anything.
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MRM on 10/20/2009:
Speaking of BlockBuster, Transformers 2 is out today and I shall rent the movie, then I make a copy of it.
CSD on 10/20/2009:
Why must the person must point out that they are black and hispianic.
Ytropious on 10/20/2009:
If she's pointing you out to other employees it means you're a memorable customer, and I'm guessing memorable because you're continuously rude to them. It goes both ways.
PepperElf on 10/20/2009:
You know... I've never ever had a Blockbuster employee come up to me simply to harass me. If anything they've been very kind to me - and this includes both men and women and employees of different races.

I sincerely doubt that ANY employee there simply looked at you one day and decided "This person needs to be harassed!"
At least not without a reason or provocation.

I suspect there's backstory here that hasn't been revealed.
Anonymous on 10/20/2009:
"This Black lady liked to talk about me when I wasn't around, my grandmother heard her once talking about me in a very rude manner to another employee."

Isn't that their prerogative?
saj80 on 10/20/2009:
No, bearkatkitten, I believe that's gossip.
Anonymous on 10/20/2009:
I guess I could say, was the least the employees could have done was wait 'til there was no one around to talk about someone.
PepperElf on 10/20/2009:
Not necessarily.

It all depends on what was said.
Ponie on 10/20/2009:
So--don't GO there! Simple solution. Every supermarket in my area has the self-serve rentals available. Is Alhambra that small that this particular Blockbuster is the only game in town?
Ponie on 10/20/2009:
BKK please make a trip to Alhambra. I want to see that. :)
Anonymous on 10/20/2009:
The streaking through my neighborhood? Tee hee, guess I could have left that comment up. I'll say it again...
The day I see gossip being banned in the workplace, I'll streak through my neighborhood.
PepperElf on 10/20/2009:
I should clarify: talking about a customer is NOT always gossip. Sometimes it's just business.

Like (& I don't specially mean the OP)

"Hey, Just a heads up, there might be a complaint made. Customer_01 was yelling today that we don't have Movie_01 in &, etc etc"

"Look out for Cust_01, she tried to steal Game_01 last week. Boss won't let us ban her yet tho."

Now THIS would be gossip.
"Cust_01 is such a ****. She smells funny, dresses like a chav, & I think she's dating that loser Cust_01."

Now for the OP - this is why I'm skeptical. The OP didn't relate WHAT was said. That makes me wonder if what was said would sway things against him or her.
Anonymous on 10/20/2009:
I am guessing since the OP made a point to state that it was a black and a hispanic person that she does not care for anyone of that type. Which begs the question if that is how she presented herself to them in the first place.

We get all kinds in Wally world. I myself have been known to say to a co-worker "there's that crazy lady again". There is a reason she is called a crazy lady.Just like I know there has to be a back story here.
JR in Orlando on 10/20/2009:
Pepperelf - Is it gossip if it is true? Sometimes our reputation precedes us, good or bad. "Crazy lady" - I have one of those who comes to my store also. She sure gets around.
MRM on 10/20/2009:
I just rented Transformers 2, and as I attempted to copy the disc, the dvd copying program is showing errors. That means that this particular program cannot bypass the copyprotected scheme on the disc. Anybody have the solution to this?

In the meantime, I shall try another program.
Ytropious on 10/20/2009:
I'm sure my husband does MRM, he's the meanest pirate on the 7 seas arrrrrr. I'll have to see what program he uses.
MRM on 10/20/2009:
I have tried the latest version of DVD Fab and no luck. Next I shall try Slysoft. This particular movie is hard to crack!
MRM on 10/20/2009:
UPDATE: I have successfully copied Transformers 2 using the latest version of AnyDVD. I'm off to return the movies! Toodles!!!
Anonymous on 10/21/2009:
MRM, stop stealing movies!!!!!!
MacOSXpert on 02/04/2010:
Hi Ladyscot, I actually half one of those races I mentioned, So, Why would I be against my own kind? I mentioned what race they were because if Blockbuster read this they would be able to pinpoint them since I can't put their names on here.
Thanks for assuming though.
I on the other hand had nothing against them and did nothing wrong at that store.
I have moved and hope my local blockbuster does not treat me with the disrespect I was given here.
My Grandmother and I called the company and they made a point in telling them to stop the unnecessary harassment that was going on.

Ponie, To answer your question, when I lived there, that was the closest blockbuster around, the other one was in South Pasadena and I had to walk a longer ways away.
Pepperelf, The example for gossip that you gave perfectly describes the rude chatting they did on a regular basis towards me.
I however do not like the 'business' examples you gave.
Also, this employee never came up and harassed me, she did it the wrong way though, when other customers can hear her.

I really don't know what the black (because she's the only black worker there last I went) worker's problem was, maybe it was because she was overweight and not easy on the eyes and I am well, let's just say I'm not :).

My comments always seem to be deleted, I will probably have to repost this.
Anonymous on 02/04/2010:
MRM, Transformers 2 made me go to sleep.

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Great, Timely Customer Service
Posted by on
ALBANY, NEW YORK -- I've subscribed to Blockbuster Online for years and a recent negative review I saw posted here prompted me to write about my experience. My account allows two movies to be out at a time and I noticed one movie was cleared from my queue on 09/30 and a new one had yet to be shipped each time I checked. I kept a watch on it for about a week and finally on 10/07 I sent an email to customer service to see if something was up. After completing the form, I was notified I'd receive a response within 24 to 48 hours.

Within just a couple of hours I received a response from a customer service representative apologizing for the delay stating it was due to updating their distribution lines. They also included a free in-store rental coupon and a promise to prioritize my account. Sure enough, the next day a movie shipped.

My experience with Blockbuster has been nothing but fantastic for years. I find their shipping to be timely, resolutions quick and selection better than Netflix. My initial email to them was cordial and their response left me completely satisfied. Thanks, Blockbuster!
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andbran on 10/13/2009:
I also love blockbuster online. they have always been helpful when I have any problem. which have been twice in the 4 years I have been with them
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New Rental Policy
Posted by on
WAKE FOREST, NORTH CAROLINA -- I don't know if it's nationwide or not, but the Blockbuster by me just changed their rental policy and their new one sucks. They no longer offer the no late fees, you now only get games and movies for three days after that it is $1.99 a day. They've lowered the rental prices, games went from $8 to $6, but you used to be able to keep them for two weeks without being charged for it. I don't know how much their movies are, I never rent movies from them since I use Netflix, but I did rent an occasional game from them for my Wii. Does anyone know of any good game rental places online? (Blockbuster is the only rental place within 30 miles of me) I know Gamefly has had problems and Blockbuster is offering one in store for $21 a month for one game out at a time, but I don't play games often enough to want to pay $21 a month.

I usually only rent about one game a month. I know I won't be renting anymore games from Blockbuster, three days just doesn't give me enough time to even really play it (I don't have time to sit and play a game all day)
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madconsumer on 07/19/2008:
where I live there was always a late fee.
MRM on 07/19/2008:
I wish that games are easily copied like as with the dvd movies so that you can play the whenever you want.
Anonymous on 07/19/2008:
There is no late fee on movies; I have never rented games. I hope the policy isn't changing for movies. I like it the way it is.
chemman on 07/19/2008:
at my local store, the policy applies to movies too! only three days, then $1.99 a day after that.
thebishop on 03/29/2009:
It will be changing for movies also, this program will be different from state to state. The reason they are bringing back late fees is that people do not like the items being sold to their accounts. EX. left 4 dead 63.59 on your credit card bill.
Because BB does not make enouph revenue off of items being sold to the account and it effects their negative margins to greatly they doing late fees. Also, "member owned" can be disputed which can cause more revenue loss. When a movie sells its not "stable revenue" which inturn means that the company can not collect on it for 31 days or when it is returned and the refund is given it = NEGATIVE REVENUE

A simple EXCHANGE OR VOID = NEGATIVE REVENUE and no emplyee can bonus, o wait they froze bonuses anywayz.
Blockbuster is not really customer friendly... POSITVE NUMBERS before CUSTOMERS!!!!
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Solution to those long check out lines
Posted by on
EAST WINDSOR, NEW JERSEY -- I use blockbuster online and then go to the stores to return DVD's in the mail envelopes so that I can get free one's. This review is more of a suggestion than a complaint, but while waiting on blockbusters 20 person long line with two associates checking people out as fast as they can, I thought to myself wouldn't Blockbuster really improve on this checkout process if they implemented a few self check out stations where people could just scan/deposit/checkout and go instead of waiting in those long lines? It would work like the Shoprite self check out where you'd go in, scan your mail envelope and deposit into a slot, then scan your replacement DVD place it in a slot to remove the theft clamp and scan your blockbuster card and then zip out the store in 30 to 40 seconds tops. What do you think of this idea?

I don't know about you, but many times I've just decided to skip the replacement movie altogether and just drop my return in the post office box because the line is such a turn off especially on a Friday night. Any thoughts?
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Anonymous on 02/01/2008:
Sounds like a good idea and it could work. One issue might be people mixing up the movies. I notice the clerks like to verify the right movie is in the right case, at least most of the time. (VH)
Anonymous on 02/01/2008:
It's a cost and control issue - they want to make sure you're checking in and checking out appropriate content - movies to titles. Interesting idea, but really doesn't apply to this industry.
MRM on 02/01/2008:
Or you can go to a small video store, where they have almost no lines and they also have cheap rental fees as well as mainstream new releases.
CYH on 02/01/2008:
MRM, I could do that, but then I'd be giving up the convenience of rent by mail. The only reason I even bother to go to the blockbuster is to return the movie and get the free movie they give you for returning the mailable to the store instead of dropping it in the mailbox. The downside is that they reward your effort with long check out lines. Right now I just go at off hours which works, but it would be really nice if they could speed the checkout without having to hire more help. Pirate, the associates may be required to check age appropriate content, but whether they do it or not is questionable. I've sent my daughter in a few times to get movies that were not appropriate for her age category and they let her slide by... but good point.
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Total Access Price Increase
Posted by on
I'm sure everyone has seen the commercials on TV advertising BlockBuster Total Access as compared to Netflix whereby if you subscribe to a plan, you can get DVDs shipped to you in the mail and exchange them at a store for another DVD. I am currently on the $9.99 plan which allows me 1 DVD at a time and anytime I get a DVD in the mail, when I am done with it, I can take it to the store and exchange if for a DVD from the store while I am waiting for my next DVD to arrive in the mail. It also includes 1 e-coupon per month which is good for 1 free DVD or Game Rental from the store. Other than a few times when they have been slow to send the next DVD, I have been pleased with the plan.

Last night I was just looking around the Blockbuster web site and in the Help section, found out the prices of their plans are going up. My plan is going up from 9.99 to 16.99 plus tax and the e-coupons are being eliminated. They have cheaper plans but they limit the number of DVDs you can exchange at the store. If I choose to stay on the 9.99 plan, I will only be able to exchange 2 DVDs at the store per month.

I am writing to let other people know about this. They are supposed to send their customers an e-mail stating the price increase before it goes into effect. I haven't gotten an e-mail yet. It sounds like everyone will be at the new prices by 9/15/07. You can go into the Help section on and get more information about this.

It would have been nice if they had let everyone know via e-mail instead of having to find out by accident. Also, I don't like the fact that they have eliminated the free DVD/Game Rental monthly coupon. If I do stay on my current plan and I have problems with slow service again, I will definitely drop the plan.
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Starlord on 07/28/2007:
You should go with Netflix. CNN did a segment on Netflix the other day with an announcement from Netflix that they were lowering their charges by one dollar. Compare the features:
Blockbuster - Raises the prices
Netflix - Reduces prices by one dollar
BlockBuster - Allows a small number of exchanges at the stores, with membership at store.
Netflix - Allows you to call up up to 18 hours of movies a month on your computer and watch it there, at no extra charge.

Offhand, I'd say Netflix whips the bejeebers out of BlockBuster. I think I will stay with Netflix, thank you.
raganokc on 07/29/2007:
Starlord is right. I am also a Netflix member, but I did give Blockbuster a try and found them vastly inferior. Netflix has a much better selection of Idependent and Foreign films, and they also allow you to "reserve" new movies to your queue while they are still in theaters, even before their DVD release date is known, which Bloclbuster doesn't do.
trumania on 07/31/2007:
This is a load of crap. I signed up for the $17.99 3 DVD's at a time with unlimited in-store exchanges and now they're changing it to where I can only get 5 a month. Bleh!

This is not what I signed up for, it should be illegal as it seems it's basically a bait and switch?

Anyone else have opinions on this?
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Poor customer service / Faulty policies
Posted by on
WOODLAND HILLS, CALIFORNIA -- God forbid you ever lose your Blockbuster rental card because according to the customer reps anyone who has possession of your card can rent from any store. No one checks ID or verifies who the person is. Subsequently you become the victim of fraud, for example my card was stolen and before I noticed it missing the perpetrator had rented over a dozen 360 games at various stores within my county.I contacted the corporate office in which I was told the fraud dept would contact me within 3-5 business days and that my acct was on hold and nothing could be charged to my credit card.On the 6th day I had heard from no one when I contacted the office again, I was told that the acct was open and that 322.00 had been charged to my credit card!I promptly asked for a supervisor "Dorthea" who was worthless, she couldn't even answer a simple question "Why was I told my credit card would not be charged and is it or is it not your policy to rent without asking for identification" (in stores that you never opened an acct in)She kept repeating that the fraud dept would contact me...was she even listening?? she was stuttering and obviously did not have a clue how to resolve my issue, she then blamed the fraud on my 12 yr old son, because he is also a card holder! In any case this is by far the worst customer service I have ever received. Not only was the customer service worthless at the corporate office it was even more unprofessional at the actual store locations where I was hung up on several times trying to resolve the issue myself!The rental policy is not posted in writing anywhere, all that is listed in the terms and agreements is that if you don't return the rental your credit card is charged. The person that stole my card rented games from all these stores on the same day, the total of these games far exceeds the 322.00 that was so far charged. Is this company run by a bunch of incompetent morons or do they really not care that a bunch of kids run their stores and the loss in damages could all be avoided if they had a concrete policy in force? Not one person either in store or on the phone could explain to me how a stranger was able to use my card to the extent that he did. Some say they ask for ID others say if you never rented at that store before they require you to open an acct others say "We should ask for ID" ???WHAT IS IT PEOPLE??Because while everyone is trying to figure it out I'm just waiting for the fraud dept!!!
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Sparticus on 03/26/2007:
I didn't know your credit card information was stored with your membership card? I always have to provide payment when I rent videos and present my card? Do you have a special blockbuster credit card/membership card?
MRM on 03/26/2007:
Your membership card is link to your name and your credit card information on their computer, not on the card. Very scary indeed.
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Stay AWAY from the kiosk rental
Posted by on
They lie and say you did not return or you were late. then charge you

when you were not late.

they don't give receipts! how convenient for them.

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stiger on 11/18/2010:
Blockbuster is going out of business anyway. It's just taking them some time because there isn't a buyer that wants to take over.
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A better idea
Posted by on
I am not a great fan of Blockbuster, but I love the Blockbuster Express Kiosk machines. Unfortunately, I have had read several complaints about them. My experience is I have rented form them dozens of times without any problems. I rent at the kiosk and through the Internet and it all works great. I have not had any problem with damaged discs or problem charges. And, they only charge a dollar a day. Most of the complaints I have read are ridiculous.
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andbran on 06/22/2010:
I use blockbuster online. terrific
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Nothing but kindness, all Blockbusters should follow this Blockbuster store's example.
Posted by on
I've had some terrible experience with another Blockbuster in my area (Read my other review about Blockbuster) But the Blockbuster store in South Pasadena (across the street from the Jamba Juice) reminds me how there are still some very kind people in the world.
The South Pasadena Blockbuster store deserves praise for the respect and kindness I have been given at their store. Need them to call another location to see if a movie is there? They'll do that.
Need to order a movie? They'll order it for you.
I hope Blockbuster reads my review and honors them.
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Ytropious on 04/20/2010:
Awesome. I recently signed up for a BB card after going to movie night with a friend and being told last minute that I was the one who needed to bring the movie. I normally just download movies so I had to stop off at BB and get a movie. The guy signing me up was so upset that the computer was slow that he apologized every 30 seconds, then ended up giving me the movie to rent for free. I was more than happy to wait for the slow computer and didn't need a free movie but I guess being a nice, understanding customer has its perks. Point being, BB is cool with me.
Anonymous on 04/20/2010:
I wish they all could be good. I was accused of keeping two videos I returned WELL BEFORE they were even due back, an employee ended up screaming at me and hanging up. I never raised my voice, I was polite, but I was insistant that I wouldn't keep two films that didn't belong to me and asked him to look at my spotless record. When he hung up on me, I reported him to corporate and haven't heard a thing from them. I haven't rented from them in four months. I'm glad your experience was good, but good luck ever hearing back from them.
Ytropious on 04/20/2010:
MRM, just cut out the middle man and torrent it.
MacOSXpert on 04/21/2010:
MRM's comment has been removed, because that he is condoning pirating.
MRM on 04/21/2010:
Mac, I appreciate your explanation and I respect your decision.
MRM on 04/21/2010:
Ytrop, the picture is not clear when you download from Internet. When copied from direct dvd the picture and sound are clear.
Ytropious on 04/21/2010:
I've had torrent downloads make excellent DVDs so I guess it depends.
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