Blockbuster "No More Late Fees" - A LIE and a SCAM
CHATTANOOGA, TENNESSEE -- Just to keep everyone informed:
I have not nad a Blockbuster Video rental membership in over 2 years. This happened while a friend was visiting and I simply couldn't believe it.
A friend wanted to rent a movie while he was visiting me over the holidays. I told him I had no memberships to any movie rental places so he said he would put the movie on his card. This movie was a 9 day rental. The movie was rented on Saturday January 1st and the receipt stated the movie was due back Sunday Jan 9th. I still have the receipt for the rental. My friend left on Sunday January 2nd and I returned the movie Monday January 3rd. I DID NOT use the drop box to return this DVD. Instead, I walked in the store (yes, the same store where it had been rented) and I asked the person behind the counter if I could have a receipt showing the date I returned the DVD. The person flat out said to me, "We don't give customers receipts showing when they return movies". I calmly asked, "How do I know my friend won't be charged for the entire amount of the DVD if I have no proof it was returned"? The girl smirked and said, "We don't charge people for things like that", and went on her way. I left the store saying nothing else.
I thought this was strange because a customer is entitled to a receipt regardless. I went to another Blockbuster and asked the manager if this was their policy (the girl at the place the DVD was rented informed me the store manager was not there). She told me the same thing... "It is our policy NOT to give customers receipts showing when a rental is returned".
Sure enough, yesterday, January 7, I received a call from my friend asking if I had returned the DVD. I told him I had and the store had refused to give me a receipt showing I had returned it. he informed me the Blockbuster had called him saying the DVD was a 2 DAY RENTAL and his account had been chrged THE FULL PRICE OF THE DVD!!! I still have the receipt stating the rental was indeed for 9 days. I fully intend to meet with the area supervisor over Blockbuster in my area concerning this matter. When I phoned the store a little while ago I was told it would be nearly impossible to remove this charge ( and, in the mean time, if matter is resolved to THEIR satisfaction within 30 days, it would be turned over to collections).
So, Blockbuster have certainly helped their faithful customers by getting rid of lat fees. Now, they simply charge you the entire price of the item rented AND they refuse to give you proof you returned the rented item!!! My friend is now having to take time off work to come 250 miles just to go to this particular Blockbuster to try to resolve this matter.
Beware renting from this crooked company. I'm sorry it happened to my friend but I tried to warn him several months ago to stop doing business with them. Live and learn.