PORT ORCHARD, WASHINGTON -- I wish to state to state a complaint regarding the management at the Mile Hill store in Port Orchard which needs to be addressed. Manager has no idea of how to use people skills and his demeanor is beyond professional. He does not even dress the part of a professional. I want to come into a store and feel like a welcome mat is in place where I can feel happy about my visit, not feel like I need to get out as quick as possible. This store needs people friendly employees, especially from the manager.
3 Replies - Latest reply on 10/12/2012Add reply
Charged 2x not if more, to replace a DVD. $32.28. Rip off. Hello Netflix ! 1 Replies - Latest reply on 06/13/2012Add reply
WOODSTOCK, GEORGIA -- On Dec 14 2010 I rented a DVD from a Blockbuster Express Kiosk in Woodstock, Ga. I returned DVD next day and I should have been charged $1. My debit card was charged $26.50. I called customer service and they told me there is nothing they could do as their records showed movie was not returned. They instructed me to email customer service and have a tech visit kiosk to see if movie was there. I got an email back from them stating their records show movie was not returned and they will not refund my money. No Tech visited kiosk as I requested.
1 Replies - Latest reply on 01/16/2011Add reply
Be very careful about renting from Blockbuster Express.
You will have no proof movie was returned and they will charge you if their system malfunctions.
They lie and say you did not return or you were late. then charge you
1 Replies - Latest reply on 11/18/2010Add reply
when you were not late.
they don't give receipts! how convenient for them.
STAY AWAY BEWARE
PATHOGUE, NEW YORK -- To Whom It May Concern:
I am writing to express concerns of a recent incident that occurred at Blockbuster in Patchogue NY, on 11/05/2010 at 10:30 P.M. The treatment we received has left us greatly ... read full review41 Replies - Latest reply on 06/18/2012
Block Buster Express Charge Twice
MILPITAS, CALIFORNIA -- On 10 September 2010, I rent a movie at Block Buster Express Kiosk at Safeway Store address 555 E Calaveras Blvd, Milpitas, California. I returned the movie about 6.55 PM before 9PM dateline. The machine ... read full review10 Replies - Latest reply on 09/24/2010
I am not a great fan of Blockbuster, but I love the Blockbuster Express Kiosk machines. Unfortunately, I have had read several complaints about them. My experience is I have rented form them dozens of times without any problems. I rent at the kiosk and through the Internet and it all works great. I have not had any problem with damaged discs or problem charges. And, they only charge a dollar a day. Most of the complaints I have read are ridiculous.1 Replies - Latest reply on 06/22/2010Add reply
I stopped using Blockbuster about 5 years ago because I was sick and tired of having to return a movie by noon on its due date. I always had late fees because of work and/or class and I would leave the ... read full review12 Replies - Latest reply on 05/21/2010
MABLETON, GEORGIA -- I go to the blockbuster on Floyd Rd in Mableton Georgia. The young African American guy that works there is so nice and polite. He is always professional. Every time I visit the store he doesn't have a problem with finding the items I need. You don't have to ask him for help, he just volunteer his help. He is the youngest guy that works there. He is the only one there with a joyful spirit. I try to go there on days when I know he is going to be there. It really makes a different when you can walk in a place of business after a long day of work and see a person with a genuine smile on there face and welcomes you with such warmth while they are working and doing there job. I really enjoy going to this store because of him. All of my friends and family travels to this store from Powder Spring, Austell and Lithia Spring area.Add reply
ALBANY, NEW YORK -- I've subscribed to Blockbuster Online for years and a recent negative review I saw posted here prompted me to write about my experience. My account allows two movies to be out at a time and I noticed one movie was cleared from my queue on 09/30 and a new one had yet to be shipped each time I checked. I kept a watch on it for about a week and finally on 10/07 I sent an email to customer service to see if something was up. After completing the form, I was notified I'd receive a response within 24 to 48 hours.
1 Replies - Latest reply on 10/13/2009Add reply
Within just a couple of hours I received a response from a customer service representative apologizing for the delay stating it was due to updating their distribution lines. They also included a free in-store rental coupon and a promise to prioritize my account. Sure enough, the next day a movie shipped.
My experience with Blockbuster has been nothing but fantastic for years. I find their shipping to be timely, resolutions quick and selection better than Netflix. My initial email to them was cordial and their response left me completely satisfied. Thanks, Blockbuster!
Blockbuster Customer Service
Blockbuster's service has gone to pot over the past couple months. I have emailed them to complain about ten times and finally sent them the following email. You won't believe Fredrich's (a customer ... read full review13 Replies - Latest reply on 10/13/2009
DALLAS, TEXAS -- I tried to redeem an e-reward which costs $25 for two previously reviewed DVDs. The Blockbuster store would not honor them. Randy Hauck staff leader said sorry these expired a couple days ago. I tearfully ... read full review16 Replies - Latest reply on 09/11/2009
Three Strikes And Out
LANGHORNE, PENNSYLVANIA -- To Whom It May Concern:
My husband and I have tried on several occasions to purchase different items at Blockbuster, never leaving the store satisfied. Last Friday we went to purchase a new Panasonic ... read full review5 Replies - Latest reply on 05/16/2009
Blockbuster Took My Money
SEFFNER, FLORIDA -- The Blockbuster store I am complaining about store #12377. It is located at 806 Dr. Martin Luther King Jr Blvd, Seffner, FL 33584.
I have been a Blockbuster customer for years and have never had a ... read full review20 Replies - Latest reply on 08/20/2009
New Rental Policy
WAKE FOREST, NORTH CAROLINA -- I don't know if it's nationwide or not, but the Blockbuster by me just changed their rental policy and their new one sucks. They no longer offer the no late fees, you now only get games and movies for ... read full review5 Replies - Latest reply on 03/29/2009