Bloomingdale's

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Credit Card (Involuntary account closing)
Posted by on
ATLANTA, GEORGIA -- To: Whom It May Concern,

I was a loyal Bloomingdale's and Macy’s customer that without a doubt paid my monthly bills in a timely manner without hesitation for my Bloomingdale’s and Macy’s accounts. But unbeknownst to me I recently noticed my accounts for both stores had been closed. I inquired as to the reason and was told they were closed due to excessive returns. I was also told I had been given several chances to explain, but according to the (3) individuals I spoke to, I had not responded. This is the first untrue statement. I spoke to numerous individuals over the phone and I responded via email about my return habits. The next thing I was told, and I wasn't told this until I got to the store today, is that I will not be allowed to return any more merchandise on this account. Therefore, items that are too small, too big, or just not the right size or color cannot be returned. I will have to leave them on my account and continue to pay my bill like the valued, loyal customer I've been for the last 3 or 4 years. I would like to know how this could possibly make sense to any honest hard working American today. I am treated like a loyal, valued customer while paying my balance off, but when I attempting to return any item that is not worn, or damaged I am treated like a local criminal. I started off by asking myself why would a store I have spent more money in than I have returned merchandise cancel my account without any regards to me. I mean just as a valued customer, which is what I am being told I am each and every time I provide my credit card number to customer service electronic voice for assistance. Which is quite the opposite of the (2) individuals from your credit department I spoke to on the phone today in the customer service department (September 20th – around 4:30), they were really rude and nasty towards me and that’s putting it mildly. In fact, when I asked the man (credit department) what am I supposed to do with the items I just received from UPS that did not work for me and made a special trip to the store to return today, his reply was, he did not care what I did with the items. I know I deserve more respect than that, no matter what the circumstances are behind Bloomingdale’s actions. And I was totally appalled to say the least by his and his supervisor’s behavior. The treatment I received from this credit department agent along with his supervisor belittled me and made me feel as though I am being singled out and targeted for something more than the fact that I have made numerous merchandise returns to your store. I was told by numerous sales people in Bloomingdale’s that customers return on a daily bases and no one ever question these customers. I was also informed that these large returns are usually made by Bloomingdale’s customers that are middle aged, white females. But me being a Black Female that returns merchandise that has never been worn, merchandise that is never damaged, merchandise that has the tags still on them and ready for reselling, that only have one thing that doesn’t fit the Bloomingdale’s image - I’m Black, and I cannot make returns without being chastised. I come into Bloomingdale’s to do legitimate transactions and I’m being scrutinized for making returns. I feel I have been treated unjustly and I will not stop unveiling my concerns until someone addresses this matter further.

Note:
Policy for in store returns: (copied and pasted from Bloomingdales.com online site)

New In-Store Returns Policy: Online purchases can be returned at any Bloomingdale's store. Please take unused item(s) with price ticket(s), and invoice/receipt, to a register in the appropriate department. In-store exchanges are subject to store's availability. Your account will be credited immediately when making an in-store return.


***No where in this return policy (which I copied from the Bloomingdales.com site do I see stipulations on returns pertaining to frequency of returns, amount of returns, monetary value of returns, or race of the customer). I’ve actually gone through the entire Bloomingdales.com site to see if there is something I could be missing; something I could have possibly overlooked explaining to me the circumstances upon which I am being punished for normal online customer transactions.


Note:
Bloomingdales contract agreement: (copied and pasted from Bloomingdales.com online site)

1. Terms and conditions
2. Site content
3. Related copyrights and trademarks
4. Disclaimers
5. Your submissions

As a user of this web site, you agree that your access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at your own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected in this Legal Information area of the Bloomingdale's web site. By making a purchase from bloomingdales.com, you understand and agree that bloomingdales.com may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.


All content, graphics, code and software used on or incorporated into this web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Bloomingdale's, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Bloomingdale's. Any other use of this web site or content or information contained in this web site is strictly prohibited, unless the written permission of Bloomingdale's first is obtained.

bloomingdales.com and Bloomingdale's, as well as page headers, custom graphics, buttons, images and other content on this web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Bloomingdale's or Macy's, Inc. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this web site is strictly prohibited.

This web site may contain typographical errors or inaccuracies and may not be complete or current. Bloomingdale's therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

This web site, and any information or content on this web site, are provided "as is" with all faults. Bloomingdale's makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this website. Except as otherwise provided under applicable laws, neither Bloomingdale's nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, sequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Bloomingdale's is notified in advance of the potential for any such damages.

Bloomingdale’s.com and Bloomingdale’s, as well as page headers, custom graphics, buttons, images and other content on this Web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Macy's, Inc. or subsidiaries or affiliates of Macy's, Inc. Other trademarks, product names and company names or logos used on this Web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.

Bloomingdale's does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from Bloomingdale's, and Bloomingdale's has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between bloomingdales.com and another web site further does not mean that Bloomingdale's endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

Bloomingdale's does not want to receive confidential, proprietary, or trade secret information through this web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas, or comments sent to bloomingdales.com will be deemed non-confidential, and, by submitting any such information, you are granting Bloomingdale's an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever. Please know, however, that we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. If you have any questions concerning an email submission, please contact us.

For more information on Bloomingdale's customer service, please call 1-800-777-0000.

***Again, no where in Bloomingdale's contract policy is it listed that an account is subject to being closed based on Bloomingdales illegal discretions.




Kelly Brown
     
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User Replies:
spiderman2 on 09/22/2009:
I would love to know how much you are buying and returning. I have never heard of an account being closed for excessive returns, it must have been an incredible amount for them to notice and take this action.
PepperElf on 09/22/2009:
I've heard of stores doing that

when customers return excessive amounts it can hurt their business
and they start getting suspicous that the person is basically "renting" instead of buying.

I.e. the buy the item, use it or wear it once and then try to return it for a full refund.


basically if they cut off your returns it's because they suspect a scam
lili1018 on 09/23/2009:
Don't play the race card. The credit company has no idea what you look like.
Anonymous on 09/23/2009:
And if you know your size, you should not have to return for a different size that often. Do they not have dressing rooms?

I agree. You must have had a LOT of returns. Stores are not rental places.
clutzycook on 09/23/2009:
I actually felt sorry for her until she went and played the race card.

You're better off without them anyway. I have never found anything worth buying at Macy's. I was ticked when they took over Famous Barr and those stores (not that FB had anything either).
forcomplaintsonly on 09/23/2009:
I too, stores do not care about your race, all they want is your money. I, too, would like to know how many things you have bought and returned? Especially if the tags are removed, it would draw suspicion, like others have said, as to whether a person was basically "renting" the clothes for free. If I had that much trouble with sizes and I do, because I am tall and it is hard to find clothes that fit good, I will try them on in the store and for this reason, under no conditions would I ever buy clothes online.

As far as Macy's they are overpriced, but when they have a sale, you can get good deals then. Not their regular sales, my wife and I go in and look around, sometimes we find bargains sometimes we don't, I have never bought anything other than their clearance items, or when it is a really really good deal. I won't pay over $10.00 for a shirt or a pair of pants(I like dress shirts and dress pants) and I know I can go in and get them for that, not every time, but every once in a while.
goduke on 09/23/2009:
A store has every right to stop doing business with a customer.
Slimjim on 09/23/2009:
I stopped reading when the race card got played too. Poster, you really are clueless on this. You are not a "valued customer" as obvious indicated by them cutting you at the knees. Clearly you buy sight unseen and just return items constantly. That cost them money and aggravation. It has nothing to do with you being black. It has everything to do with you not knowing the color or size you want before you buy stuff, open them, then repeatedly bring them back. It sure does appear to them (and us), that you are renting for free their clothes. Heck, you're even trying to make another return on a fresh purchase.
MSCANTBEWRONG on 09/23/2009:
You must have a tremendous amount of returns. Playing the race card invalidated your complaint.
Anonymous on 09/23/2009:
Showing the race card shows you yourself know you are in the wrong and instead of being a man (or woman ) about it, you got to have a back-up. I am getting might sick of having the race card thrown when a black doesn't get their way. No other nationality does this which makes me question the 'race problem' this country reportedly has. Race don't fly with me.
Anonymous on 09/23/2009:
Now that Obama is in office WE don't have racial issues anymore! *dripping with sarcasm*

Come on Turner, the only color that businesses like is GREEN, they don't care about your hue.
leopard on 10/05/2009:
Why are you buying clothing that is the wrong size and color? Don't you know what size you are and what colors you like? And why would you return something you damaged? The store can't resell it if you damage it. All this does is eat away at the store's profits and cost people their jobs.
IComeFirst on 12/30/2009:
I have shopped at Bloomingdales in Maryland since 1982. In the last 5-7 years, merchandise, saleshelp, and customer service have taken a nose dive. Quality merchandise is a thing of the past, and this includes their furniture department! They've replaced the better furniture lines (Baker, Ralph Lauren) with their own crappy label which essentially means you really don't know what you're getting. The clothing and shoe departments, in case you haven't noticed, are also letting go of their better lines and replacing them with ho hum Chinese shoddy merchandise that one would find in Macy's. Stands to reason, they're both owned by Federated. Customer service is horrible at Bloomindales, especially in bed and bath and kitchenware. Very unprofessional and too willing to argue with the customer!! This used to be a store where customers came first and were treated with respect and care. Not anymore. I don't blame this customer for thinking the rudeness may have been race related. What else is one to think when treated in such a disrespectful and unprofessional manner? When I am confronted with an ignorant salesperson who obviously hates their job, I always ask very nicely when their day off is so that I can return then. Some sales people mark down merchandise at more than 1/2 off and then they stash it in those drawers under the displays where extra merchandise is sometimes stored. I know this because I accidentally came upon a "stash" recently when I was looking for a sushi knife and I found boxes of Shun steak knives marked down from $492 to $89!! And a saleslady hired during the holidays was very helpful and rang me up. When I returned a week later to see if anymore boxes were available, a nasty foreign saleslady kept hassling me about opening the drawers. I told her I had just purchased something a few days before with no problem from anyone and she lied and said something about knives being dangerous!! (I'm not kidding) After I questioned her for a good 20 minutes about her hesitancy to open the drawers for me, she finally spit the truth out that the manager's sister had already come in and bought up all the extra boxes 2 days ago. Nice. It's funny....just today in the Washington Post, there was an article on department store thefts and how most of them are being traced to inside sales people. So there it is. You get what you don't pay for. We, the consumer, have never paid more for crappier merchandise and empty headed sales help. Isn't the 20-40% discount enough for the sales help? Also, let's not forget about cosmetics. Remember all the wonderful samples we used to get when we bought something? You know where they went? E-BAY. Cosmetic sales help take these samples and now sell them. Nice. Don't you just love it?
IComeFirst on 12/30/2009:
Former employee of Bloomies on 03/22/2010:
As a former employee of Bloomingdale's who left the company because of my many issues with it... racial discrimination was not one of them. So called customers like you are eventually flagged because you buy and return a huge percentage of what you purchase. The return policy is very liberal at Bloomingdale's, but you obviously must have gone overboard. It is exceptionally rare to close your account for that reason. Without knowing you, I can say, you obviously deserved to have your account closed.
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Terrible shopping experience
Posted by on
Bloomingdales have put me through a kafkaesque situation and I could not place an order.

I have lost a lot of time and some money in calls. Bloomingdales have lost a 2.8 k order. And a client. 

First, I have tried to buy online.  When I have finished and have include 34 items in my shopping cart and given all personal info and credicard, my order was not accepted. No clear info why, seems to be a credit card issue.

I called my credit card company on US. No problem on their side. Call Bloomingdales after trying the live chat (by the way, very poor service) and they explained me that the problem was the IP origin, I was acessing from Brasil and this is not accepted.

WHY THERE WAS NO INFO REGARDING THAT ON THE WEBSITE???? Why not showing a message before I include 34 items in the shopping cart????

Well, in a stupid decision, I follow the suggestion from the chat representative to place my order by phone. And I have done that!!  34 items with a very patiente representative. She told everything was OK and placed the order. I gave her my brazillian phone. She said nothing about it.

As I received no status from my order I called again. Discover that my email address was spelled wrongly and my order cancelled, but that I could replace it, however many items were not available any more. Well, I gave all personal and credit info again, billing address, shipping address, both on US. And my brazillian phone again. And I got happy because the info was OK, as she told me. 

It wasn't. I received a message saying there was a problem on my order, to call customer service. I did, and the representative explained there was a problem in my credit card, that do not accept my order. I called my credit card. No problem in their side again, they told me that the order was accepted.

I called again customer service. New info then, the problem was that the phone I gave did not match with the credit card phone record. I called again the credit card, confirm the phone. 

Called again customer service, inform the phone number as register on the credit card. And received the last stroke. I should provide a phone in US that should be register in my name where Bloomingdales could reach me. As I do not have a US phone, I would not be able to buy.

WHY DON'T THEY TELL ME THAT FIRST PLACE???? WHY THEY ACCEPTED THE  ORDER EVEN WHEN I GAVE A BRAZILLIAN PHONE TO BE CONTACTED??? 

By the way,  I have placed an order same day at Bergdorf Goodman. They have already ship it!!!  I have bought before at Amazon and Net a Porter and have never faced problems.
     
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spiderman2 on 02/03/2011:
I'm sorry for your troubles, but it took me about 30 seconds to find the information on their website that states they do not accept international orders. http://www1.bloomingdales.com/customerservice/shipping.jsp#international?cm_re=FLASH%20PAGE-_-Customer%20Service%20Page-_-International%20Delivery%20Link
raven2010 on 02/03/2011:
I agree with the OP. Not only did they talk to several reps, but they placed the order repeatedly with reps who should have known the international order would not go through.
leet60 on 02/03/2011:
These policies are in place at many retailers to protect cardholders from theft. Most stolen card information is used to purchase from and ship to foreign addresses. I think they were in the right.
raven2010 on 02/03/2011:
The company was on the right, but the employees the Op talked to and placed the order with MORE THAN ONCE were complete fools.
madconsumer on 02/03/2011:
I love bloomingdales!!!

although they are no better than a high class walmart.
Venice09 on 02/04/2011:
Raven, I agree. The OP should have been told from jump that Bloomingdales does not accept international orders. You can clearly hear the OP's frustration, and I can't say that I blame him/her.
hbackes on 02/05/2011:
All, in fact it was not an international order. I used an US credit card, with an US billing address to be delivered in an US address. My fault was not having an US phone. And this info is not on their website and no one told me that.
raven2010 on 02/05/2011:
Does the US address the items were to be delivered to have a phone number you could have used?
spiderman2 on 02/05/2011:
I know you are frustrated and don't want to see this, but I'm sure their fraud indicators go up when these things don't match up. US/US/US/foreign.
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We Provide Services to Bloomingdale and Dealt With Chronic Slow pay....We Discontinued Our Service and Are Now Still Owed
Posted by on
Rating: 1/51
CHEVY CHASE, MARYLAND -- For almost 6 years we provided to Bloomingdale (at their request) weekly pick up and delivery service for repair service for shoes and handbags. All went well at first and we collected at each delivery the amount owed for repairs done...it then turned into a slow pay and then a slower pay...much time was wasted on collecting and many promises were made to improve and get to timely payment...then all payments stopped.

After listening to hollow promises for too long we discontinued the service but the balance owed is almost $1000.00 for services we have provided. Emails and phone calls are not effective. The Better Business Bureau locally forwarded our complaint to the BBB in the city where the headquarters is located and that BBB does not handle B to B complaints.. We have a staff of three and we can no longer waste production time chasing them...nor sit in small claims if that is even possible since we are told "it is headquarters" to blame and they are many states away!
     
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Bad in so many ways
Posted by on
Yesterday I tried to order some cosmetics online. No problem with my profile pulling up, all correct information. When I tried to check out however, it asked for a 5-digit zip code. The zip code was correct, and after a couple of phone calls, I was told that their system did not read the 0 in the zip code (leaving out a good part of the country with a zip code starting with 0). Then I tried placing the order by phone, and my Bloomingdale's credit card was declined, much to my surprise as I had no balance. Turned out they reduced my credit limit because I hadn't used the card in a couple of years (mind you, I had just finished paying on a 0%/1 year purchase). What the credit limit was reduced to, nobody could tell me, though I know it was below $143, as that was the amount of the purchase. I am not sure my credit limit would allow me to buy a lollipop. They said I could use another credit card or requalify for theirs, not bloody likely! I cancelled my card and told them to go to hell. Nordstrom, Neiman Marcus, and Saks are happy to take my money.
     
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Sophia Marie on 04/13/2011:
Sounds to me like they canceled your credit account because you hadn't used it in a couple of years. You will find that Nordstrom, etc. credit departments have the same policy.
lovemyson on 04/13/2011:
Most store credit card get cancelled after a year of inactivity... this is normal...
trmn8r on 04/13/2011:
You must mean NJ. Right you are!
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OnLine Order
Posted by on
Rating: 1/51
TEXAS -- I placed an online order at Bloomingdale's on line with expedited delivery for an additional shipping fee. I paid for delivery today or tomorrow. I just received an email telling me delivery won't be until Monday. No explanation, no reason. I need my order before Monday, that's why I paid extra for expedited shipping. It's my first and last order with Bloomingdale'. So frustrated!
     
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Rude Collection Agency
Posted by on
Rating: 1/51
NY, NEW YORK -- I see the same complaints on Macy's and Bloomingdale's websites about the barbaric collection agency they use.

Who do we contact besides the BBB and Attorney General's office?
Why is there no number to speak with customer Service? Why have these companies gone down hill so rapidly?
     
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Slimjim on 08/10/2012:
Collectors are supposed to be rude and aggressive. They can't violate laws, however. If you believe they are collecting outside the boundaries of law, then usually the FTC is the protection bureau that tends to enforce these things. Best bet is to get a layer and sue them for it. They have to be in violation though. Don't waste a second writing to the BBB over this and even most state attorney offices don't seem to investigate collectors often.
Anonymous on 08/10/2012:
I used to work for Macy's in their collections department. I have no idea what barbaric tactics you are referring to, but there's little info here to go off on. The phone system works off an automatic dialer and if nobody answers when called, the dialer is set up to call them a few hours later. This is legal. But, if someone does answer, then they won't receive another call that day. The department was open and functional 7 days a week until 9 pm. The dialer would not call after 9 pm. This is also legal to call up to 9 pm (8 pm in Oregon), any day of the week. It is not illegal to call on Sunday. I am mentioning these points because people seemed to think it was illegal to be called multiple times a day, or get a call after 6 pm, or get a call on a Sunday. Again, not illegal and not in violation of the FDCPA. I do hope the OP comes back and clarifies. I would be happy to help further.
DebtorBasher on 08/10/2012:
Slim, what do you mean, 'Collectors are supposed to be rude and aggressive.'...in all the collection agencies I've worked for and trained collectors in....not one of them had 'Rude and Aggressive' as a requirement in the job description.
Anonymous on 08/10/2012:
Basher, we weren't allowed to be rude or aggressive either. Our calls were monitored by management regularly to make sure we weren't being rude.
DebtorBasher on 08/10/2012:
Yeah...I was the Quality Assurance Supervisor at NCO and I was the one who trained and monitored the calls...no aggressiveness from our collectors...even it the tone of their voice started to change...I'd be onto them.
trmn8r on 08/10/2012:
Collectors are persistent, but I don't know about rude. Looking at my distinguished co-members' replies, rudeness is not a desirable quality in a bill collector.
leet60 on 08/11/2012:
I have experienced aggressive and rude collectors on occasion. Overall, this has not been my experience. I think when most receive a call from a collector, they subconciously become defensive, as they know they owe the money, and likely don't have it. Rather than being defensive or potentially rude one should listen and negotiate. Most will work with you if you make an effort. The moment you become rude to them you set the call up for the potential to become difficult at best. It is human nature when being accosted to respond in kind.
Anonymous on 08/11/2012:
I once dealt with the Macy's collections department after it took them 5 days to process a payment I made via their website, which made my account go past due. And they called me several times after I answered their call. This was 3 years ago though.
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False Advertising
Posted by on
BOCA RATON, FLORIDA -- This morning (Saturday, 7/31/10), my wife and I went to the Bloomingdale's in Boca Raton for their advertised, “One Day Home Sale.” We were told that one of the items we wanted (Wusthof Gourmet 14-pc block set closeout) was sold out at a Pre Sale prior to this One Day Home Sale. What? My wife and I traveled from Delray Beach to buy this item, only to find out that their one day home sale was false advertising.

We were going to purchase other items, but after this, walked out of the store absolutely disgusted with the way Bloomingdale's does business.
     
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Weedwhacked on 07/31/2010:
Sold out doesn't mean false advertising.
PepperElf on 07/31/2010:
indeed it does not.

another case of
"You keep using that word. I do not think it means what you think it means."
jktshff1 on 07/31/2010:
call ahead maybe?
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