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Don't use BMW to finance or lease your car.
Posted by PO'd w/ BMW!!! on 02/02/2010
When I turned in my 528 in Sept after the 2-yr lease was up, I had to call BMW to get them to reduce the rate on the over-mileage.

Problem #1: They sign you up for "Paperless billing". Sounds great until you try opening any of the emails they send you. None of the links work. Plus, if you want to find your account information, you need to have your account number, which is NOT the number on the paperwork for your lease. How do they assign your account number? It's a mystery. It doesn't correspond to any of the paperwork I got at the signing. And, no matter how many times you call their customer service line to complain, they never seem to be able to fix this problem.

Problem #2: At some point about 6 months before the end of the lease, they email you a link to allow you to "buy" additional miles at a reduced rate. Trouble is, the links in their emails don't work (See #1 above.)

Problem #3: At end of lease, paperwork from dealer lists over-mileage charges, damage charges (if any), and their "Disposition Fee" of $350. (like they haven't gotten enough out of you by this point...) Well, I called BMW Finance "Customer Service" and after about a week of calls, they finally agreed to lower the rate for overage on miles and waive the Disposition Fee. They sent a form agreement that stated, "...one lump sum payment under my Lease with BMW Financial Services will be due in the amount of $XXX..."

I made the payment, thinking that was the end of it.

Problem #4: That wasn't the end of it. Four months later, I get multiple phone calls leaving only a call-back number. No information why they are calling. Seems that after they made the deal to waive the dispo fee, someone must have had heartburn about that because NOW they claim the agreement they made was only for miles and I still owe the dispo fee.

I've talked with three people and they all have the same horrible attitude. No matter how reasonable you try to be, they all fall back on the same company line. "We're not going to do anything more for you."

It doesn't matter if you have owned BMWs for years! (which I had, but don't now). They don't care.

There used to be accountability when your company representative made a mistake. In this case, they admit they "probably used the wrong form", but that it's the customer's fault. How does that grab you?

My recommendation: Don't use BMW Financial to finance or lease your BMW. (I would recommend that you not even buy a BMW, but this is not the dealership's fault.) Proceed at your own risk because they will never take responsibility for their errors.
     
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Non-existent Roadside assistance and Customer Service that ignores you
Posted by Balakkinen on 08/13/2008
IRVINE, CALIFORNIA -- I have two major complaints which are connected to each other.
I have a major complaint about "BMW Roadside Assistance” or, about its NON-EXISTENCE. On June 6th, my rear left tire on 2006 Z4, which is "run-flat tire" was - in fact, flat, ripped and pieces were flying right on the freeway at 70mph. I pulled over and exited the freeway and dialed BMW roadside assistance. 12 minutes on hold passed and I was disconnected, I dialed again, this time at around 15 minutes on hold I was disconnected again. I dialed third time and after 20 minutes of holding time the call was answered, after around 10 minutes of useless questions, I was put on hold twice, again, by representative, then he told me that there were no tow trucks available. So? What am I supposed to do??? You would never expect that level of horrible service by such respectable company, well, not anymore respectable, then I was told that he would call me back when he locates the truck. After some waiting time (around 2 hours) I realized that I won't be called back, so I called my girlfriend and she came after me and we used her AAA account to tow my famous BMW to the the BMW dealer, and imagine, AAA truck was at the spot in 10 minutes after the call, no holding time!!! Well, since AAA charged me 63.00$ for its services I kindly asked in a letter that this expense would be paid to me by BMW. I lost hours of my life trying to get advertised service and did not get it. Plus, I wasted a lot of minutes of my cellphone airtime.
And main pointer here: BMW Roadside Assistance representative NEVER CALLED ME BACK. What would I do if I solemnly relied on it? Spent the night in the car? I am outraged.
I contacted BMW customer support at BMW Owner's circle website - NO ANSWER, emails just ignored, GREAT SERVICE! Then I contacted customer relations and got answer - "please contact GE roadside assistance since we don't provide roadside assistance", great, I thought I bought BMW not GE! So I sent the letter to GE roadside assistance they called me back and said that the check with reimbursement will be received by me in 10 days. Guess what, it's been 30 days - NO CHECK. I called GE and asked where is the check? They transferred me to BMW customer service, BMW customer service transferred me back to GE. Great service. I decided to try email again, again, my emails to BMW customer care just remain unanswered. Do you think I am frustrated? A hint: YES, Did you make me feel a not valued customer: YES! Do you think I will ever get another BMW? NO! Because it is not enough to make a good car, you should support it, excuse my language but BMW - SUCKS. I'll take my money somewhere else. So it's been 2 months and I still haven't got any reimbursement, nobody even cared to apologize.
     
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Posted by madconsumer on 2008-08-14:
didn't you have a spare tire?
do you not know how to change a tire?
Posted by jktshff1 on 2008-08-14:
mad, I don't think that is the point. The poster paid for a service and did not receive it. Can I change a tire? Sure, but that's what I pay AAA for and have never been dissatisfied in over 20 yrs.
Posted by hubbard53 on 2008-08-14:
i recently had to use my Acura roadside assistance - it was great! Glad I didn't buy a BMW - not only are their interiors cheap but apparently their roadside assistance sucks too :)
Posted by balakkinen on 2009-01-29:
Please spare your sarcasm, I know how to change a tire, this car is not supplied with a spare tire, because, as I mentioned, this type of car has "Run Flat Tires" which are not supposed to get flat, but the tire was ripped and made the car undrivable therefore the whole ordeal.
Posted by f on 2011-07-14:
for bwm with run-flat-tire, there is no spare tires.
Posted by notinwriting on 2012-05-09:
Do not expect BMW Canada to use email or letter to address a problem. Customer service will eventually speak to you if you call them frequently but they will insist that nothing they tell you will be put into written form. It is "just their policy" Why would they need such a policy? They do as they wish once they have your money. Anyone who encounters repeated problems soon learns that the advertised BMW experience and service is a myth.
Posted by paige on 2012-10-27:
thats A lie we can never leave a BMW customer stranded ever
Posted by BMW335girl on 2013-08-13:
Thanks for the feedback, I just set a reminder to join AAA before my service expires.
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BMW Service -- err... lack of!! (BMW of Bayside)
Posted by Biotechengineer on 11/06/2006
BAYSIDE, NEW YORK -- Not only is their service advisor Alberto, unprofessional and straight out rude, but also lacks honesty and customer-service know-how.

With the exception of BMW Bayside’s very courteous and helpful secretaries (Pauline and Diane), BMW Bayside's service department's service advisors and technicians are HORRIBLE! I've been going to BMW Bayside Service station for almost 5 years, and I can honestly say that year after year, their customer service and straight out BS has become unbearable!

Thank you BMW Bayside, for making my BMW experience one that I will never forget. You just lost a customer who spent over $60K on a car from YOU! One would think that they would at least treat their own customers with honesty, integrity and friendliness. These service representatives all look miserable -- and in turn make their customers feel miserable as well!

Not only do they try to extort extra money from you on everything they do, but they also misdiagnose the "problems" and end up over-charging you for items that were either never replaced or do not need replacing in the first place! They even tried to charge me again on an item that THEY replaced for me less than 6 months ago, and should have been covered by their standard 12-months parts warranty. Is it my fault that they can’t install their own parts properly? Of course not! But if I didn’t raise the point that I’ve already paid over $1,000 to get this part replaced 5 ½ months ago, they would have billed me again! Lazy, shady, or incompetent? You be the judge, but I say that it’s a combination of all three!!

Another funny thing is that BMW Bayside controls who they issue a "customer satisfaction survey" to. In the rare instance that they somehow manage to complete a job on time, and not need to lie to the customer about some other "problem", they then decide to send that customer a "satisfaction survey" and they urge (pretty much beg) them to provide satisfactory feedback. But, as I’m sure many irate BMW Bayside customers can attest, if you’ve had a poor experience with them, you will not be receiving a survey! Coincidence? Not at all! Their service advisors always manage to "misplace" or overlook your service appointment so that BMWNA never gets to see send you a questionnaire. SIMPLY PUT SHADY BUSINESS PRACTICES!!! I plan on raising these concerns to BMW North America, as I have in the past, but unfortunately this likely won’t accomplish anything because I’m just one single compliant. Therefore, I urge all unhappy customers to step forward and voice their complaints with this unscrupulous dealership! Contact BMW North America and tell them exactly what is going on here! We need to put an end to these bad business practices!

I truly hope that somebody at BMW’s corporate offices sees this posting and takes some form of action! BMW Bayside’s Service dept.’s business practices are simply outrageous!!

AVOID BMW BAYSIDE AT ALL COSTS!!! YOU HAVE BEEN WARNED!
     
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Posted by Anonymous on 2006-11-06:
BMW means....Big Money Werks
Posted by Biotechengineer on 2006-11-07:
LOL! Or in BMW Bayside's case: "Brainless Monkeys Working!"
Posted by matchlessone on 2006-12-13:
ITS ONE THING IF YOU POST A POOR REVIEW OF A BUSINESS,BUT WHEN YOU INCLUDE THE NAMES OF INDIVIDUALS WORKING THERE ON THE WEB,SHOWS POOR TASTE.YET I NOTICE THE NAME AUTHOR OF THIS REVIEW IS NOT GIVEN.
YOU,SIR ARE A COWARD OF THE HIGHEST ORDER.


Posted by BMWBayside on 2009-12-14:
BMW of Bayside has Client Relations Managers recently put in place by new management of the store. If you need help please request that one of them assist you in resolving your problem if it should something happen. Unfortunately stuff happens. Give us a chance to rectify it. If is is a fair and reasonable issue it will be handled in a fair and reasonable way. One problem is the lack space at our current service location. In the next couple months a new, very large and customer centric service department will have it's grand opening.
If you would like an on invitation please reply to this post or contact the store directly. I would highly suggest introducing yourself to the new General Manager Dennis Pucci as well as Parts and Service Director Steve. A person relationship with these men will go a long way in terms of your overall ownership experience.
Happy Holidays from BMW of Bayside!
Posted by diablos72 on 2009-12-26:
what is the deal with bmw of bayside giving a deceptive advertising as indicated by the NY consumers affair dept?? Are we being a fool to buy any cars from them or what?? http://www.nyc.gov/html/dca/html/home/home.shtml
Posted by BMWBayside on 2010-01-03:
I searched the link you gave as well as a search of entire Department of Consumer Affairs website and could not find anything negative (or positive) about BMW of Bayside. There were many Bayside dealers mentioned, but I did not see BMW of Bayside.

The store is under completely new top management. It is part of a large consumer focused family owned auto group. This store will be the pinnacle of BMW ownership experience shortly. We are very well on our way and welcome you to join us!

If there is something in our past that you would like to discuss I am always open. My email address is Bryan@BMWBayside.com for the fastest response. Kind regards, Bryan
Posted by jktshff1 on 2010-01-03:
Interesting, BMW, a simple google search popped up several bad reviews.
Posted by goduke on 2010-01-03:
Thanks, Bryan, for dropping in and offering assistance. Hopefully folks will take advantage of your offer.
Posted by Jay on 2013-06-13:
Very unprofessional Staff!!!!!!!! They have my refund deposit since April 30, 2013 until now (6-13-2013 ) i did not receive yet. It's a lot of time I spend and more more hassle but I can come back again to get my money back after that "NO WAY"
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BMW/Mini of Sterling Sucks!
Posted by Truxtun8 on 05/04/2007
STERLING, VIRGINIA -- My brand new Mini was towed to the Sterling dealership for service, left in a "tow only" parking space, and then their service person drove the car into the garage, ruined the clutch and the dealer refused to pay for the damage they caused to my clutch in the amount of $1000! Then the manager raised his voice while talking to me on the phone.

Not to mention, this dealership charges customers (huge scam) to join a club so they get special treatment, such as guaranteed loaner vehicles while your car is serviced. If you are paying for a luxury vehicle to begin with, why do you need to pay extra for the dealer's attention? The dealer in Ohio that sold me my car treats all customers like royalty and doesn't't scam them into joining a club for preferential treatment.

BMW/Mini of Sterling is scamming customers every chance they get!
     
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Posted by Pomona Guy on 2007-05-04:
I can't say I feel your pain because I wouldn't fit in a mini. That said, I never knew a mini was a luxury car. I thought it was... well... a mini.
Posted by Anonymous on 2007-05-04:
It's a shame there are people like that out there but hey it is a BMW.
Posted by Hugh_Jorgen on 2007-05-04:
Something's amiss here - who has their car towed in for routine service? Was the car already broken down? The simple act of driving the car from the parking lot to the service bay simply won't ruin a modern clutch. On a new car it would take a considerable effort to ruin the clutch plates - and the resulting smell and smoke would alert the person driving that they were doing damage. I think we are missing part of this story.
Posted by Anonymous on 2007-05-04:
The clutch must have been screwed up in the first place.Is a Mini a BMW?A mini LOL.sorry
Posted by Anonymous on 2007-05-04:
Yeah, something's not adding up here.
Posted by SterlingBMWsucks on 2007-05-10:
Bmw of sterling sucks. They are such scam artists. They charged me $700 for a loaner. They were suppose to pay for it but they just charged my Credit Card on file and didn't tell me. My car was in the shop for 21 days and it came back to me not fixed. This dealer brought me my car with it half taken apart and said it was ready. I have built a website to Bash this place. Anyone who feels the same way can come join in and add your own horror stories of this place. www.sterlingbmwsucks.com
Posted by ouvrir on 2007-05-10:
YOU ARE NOT ALONE! MY 06 MINI IN GA CAN ALSO TELL ONE HELL OF A STORY. EVEN IT'S FROM BMW, WE DEFINITELY NOT TREATED AS BWM OWNERS. THAT'S FOR SURE! OUR "MINI" VOICES ARE TOO LITTLE TO BE HEARD.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
"2006 BMW 750LI Valve Job at 75,000 miles car is a waste of money"
Posted by Buddy926 on 11/27/2012
Always wanted to own one so bought the car with 25,000 miles used through BMW financing, did all of their regular maintenance and had an oil leak. Took it to BMW and they hit me with a $7200 bill to fix a car with $75,000 miles. Needless to say I will never own another. The seat motor is bad, leather on windows pulling up so can't raise electric shades, several times I have rolled down a hill and then stopped and the tranny kicks in and it feels like someone rear-ending me. CD changer fails to eject and I have used it maybe two times, gloss on buttons rubbing off, paint on door jamb by floor matts flaking...should I keep going or do you get the point it is not the "Ultimate Driving Machine" Talked with representative from BMW and they said sorry there is nothing we can do...
     
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Posted by trmn8r on 2012-11-27:
I believe your central complaint has to do with a valve job that you feel should not have been necessary, and BMW would not "step up" and pay for any part of the repair. There is also a glitch in your tranny. The other items you mentioned seem to pale by comparison, if it is a question of BMW doing something for you on a 6-yr-old car.

IMO, a dealer should "step up" beyond the warranty when there is a widespread issue that affects a significant number of owners. Do you have evidence that your issues have been experienced by others?
Posted by Whiteduck on 2012-11-27:
Not sure why people buy used luxury cars. If you do a little research, you'll find that most of the top tier cars have poor reliability ratings and they cost a fortune to fix. Check out Land Rover and Jaguar for the really bad ones.

I'm not poor and I guess I could buy most cars if I wanted one, but I bought a used Honda. Was cheap to buy and cheap to run and hasn't had a lick of problems yet (and I'm at 75,000 miles now too).

You're not impressing anyone with the badge on your cars, so do the research and get a lower cost, reliable car, even if it doesn't impress your friends.

Only people that don't worry about $7,500 repair bills should get the luxo-barges.
Posted by ok4now on 2012-11-28:
Most high-end luxury cars are leased for good reason. Not that many people can afford the huge car payment on a $60K plus vehicle. The repair cost is outrageously expensive after the four year warranty expires. Also consider the "money pit" depreciation. When you lease you get the full warranty protection then dump the car. Let the next guy worry about the repair bills.
Posted by byron clay on 2013-10-23:
I also have a 2006 BMW 750li with 80,000 which has the same problem with the valve seals as the car eats oil and has white smoke coming out of tailpipe. The dealer says $8000 for repair. I have not done it as it is ridiculous to pay this for a luxury car with low miles
Posted by M on 2013-12-29:
Guy's, go to an outside mechanic, who is BMW certified, and the cost should be less than half!! The repairs you mention, should not have to be done at all. BMW service is always a rip off, and they know it.
Posted by Reginald Harris on 2014-01-02:
Thanks so much for posting this information! I'm having the same exact problem with my BMW 750Li. This is my 2nd and got rid of the 1st one for this same issue. These have got a be known defects for the vehicle and BMW should be fully aware as well as accept accountability. I have gotten an outside mechanic for approximately half the cost
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Rebate Customer Service
Posted by Jac1975 on 10/06/2009
I purchased a 2009 BMW R1200GS Motorcycle with a rebate of 1250.00 on Sept. 30 2009. I asked if there were going to be any rebate changes and was told BMW always gives advance notice of any changes. That is Total BS. When I call BMW to complain that the rebate changed from 1250.00 to 2000.00 in one day. They tell me there is nothing they can do about it. To this day I have not picked up the bike from the dealer. The dealer has tried to help. BMW does tells me tough luck. Well here is to you BMW. Your customer service sucked on my first bike shame on you. I gave it a try on a second bike because I liked the dealer but I will NEVER do business again with this kind of treatment. You do not produce a product that allows you to treat people like dirt and get away with it. I hope someone reads this and goes to another product where the manufacturer will stand behind the customer. Thanks for nothing.
     
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Posted by Anonymous on 2009-10-06:
I don't get your complaint.
Posted by klobbersaurus685 on 2009-10-06:
So, the rebate was 1250 when you bought the bike and then later was upped to 2000 for new purchases?
I don't get what the problem is, you are getting a rebate.
Would you be demanding a rebate if you bought the bike without a rebate and then the next day they offered a rebate?
Posted by jac1975 on 2009-10-08:
I promise you anyone out there would want the rebate differance if it changed the next day. You can't tell me BMW had no idea the rebates were going to change the next day. You should give the customer the option to by today or wait one day for a different rebate.
Posted by JR in Orlando on 2009-10-08:
I would expect to be told about the additional rebate, since it probably comes from the manufacturer. If dealer had to pay any of it, they could have raised the price of the bike to cover their share of the extra $750.00 and you still would come out ahead:

bike 12,000 - 1,250 = $10,750.00 total
if they had to pay part of additional $750 rebate e.g.
Bike 12,250 - 2,000 = $10,250.oo total
Why wouldn't they have told you.
Posted by Anonymous on 2009-10-09:
When I worked in a furniture store back in the day we never told a customer they could save money by coming back the next day or week. The way the company felt is the customer is in the store NOW, therefore you have the chance for a sale. Let them leave, and your chance walks with them.
Posted by jac1975 on 2009-10-09:
If you want to stayin business these days you have to be honest with the customer. we do not have the amount of customers coming thru the door that we used too. you must take care of your client base or u will be out of business.
Posted by ejumaan on 2013-04-29:
I had a similar issue with BMW customer service, I purchased a brand BMW F800R from the dealer and they never told me about the on going deals. After I went home looked through BMW website I found a deal which I have not been told of. I contacted the dealer and I was promised to compensate and talk to BMW. BMW refused to give me the rebate since I purchased the bike already I went through customer service and they are useless. BMW can cut there costs by shutting the customer service since its useless they are good for nothing!! Shame on you BMW
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Bad Customer Service From BMW
Posted by JRho on 12/18/2009
Took my car in for service and this is the fourth time that it has been in for the same problem. Every time I take it in they always ask me to bring it back another day after keeping the car for a few days already. For the money that you pay for a BMW, you'd expect that the customer service would be A+, but in fact it is quite the opposite. Not only do they provide poor customer service, but they don't care about their customers one bit at all. I spent over $120K on a M6 and the stitches on the seats are coming undone. My inspector was Rick Brown who handles all the inspections for Orange County. I would never take it to service at any OC dealership anymore if Rick Brown is working there and inspecting the cars. He basically told me that it was wear and tear which I know can't be, since the car is only a year old. I would rather drive to Los Angeles. A few of my friends have taken their cars to a few dealerships in BMW and they have all had a bad horrible experience with Rick Brown. If you need to take your car in for service, stay away from this man, or you will not get your car fixed even if it is under warranty.

To be honest, I drive a Toyota and a Mercedes as well and I receive way better service from all of their dealerships than at BMW. Unlike BMW, they understand customer service and try to keep their customers happy. It seems I won't be buying another BMW from any of the Orange County dealerships again, I would rather spend my money on a Mercedes because I know they provide top notch customer service. They care more about their customers than trying to make money.
     
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Posted by madconsumer on 2009-12-19:
this sounds like the complaint from the other day.
Posted by deb09 on 2009-12-21:
I had this same problem! I took my BMW into service there for a problem with the seats in my X5 and the same inspector, Rick Brown told me I was out of luck. Sorry to hear about your experience as I was livid about my situation as well. It such a shame that they don't provide the customer service that they should. Not only did Rick Brown do nothing for my car, but he was quite rude as well. I ended up taking my car to another dealership where they were more than happy to help with the situation without giving me a nasty attitude.
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My experience with BMW
Posted by X3tra annoyed on 06/09/2009
To whom it may concern, the purchase of this X3 was my first BMW. I bought it used from a dealership in Lincoln. It is in new condition however, passenger door did not open from the outside and the dealership promised in writing that would be fixed and license plates mounted. I took the vehicle to Husker BMW in Lincoln myself. I had only driven it about three days when I had taken it there and was especially concerned about how it shifts on the highway. Husker BMW service manager assured me that it is no big deal and a simple software update should fix the problem. When they told me it was finished, I made a special trip from my home to Lincoln (about 60 miles) only to find the passenger door did not open from the outside or inside. When I finally got my BMW X3 back I noticed small tears to the leather interior of the door and scratches on the tinting of the window and no difference in the of shifting characteristics. After a week of waiting for my for a response to several calls made to Husker BMW; I called John Markel in Omaha and made an appointment the next day.
At Markel they seemed more customer service oriented, I felt they were genuinely interested in solving my problem which was comforting because at this point I felt like I was limping along driving in Manual Mode on the highways and in transit tags about to expire along with factory warranty. I myself worked as a mechanic in a Ford and Chevy dealership in Nebraska City and felt the quality control at BMW of Lincoln was very inferior to standards for GM. I am now a Jet Engine mechanic in the Guard and supervise 20 year olds who know to protect a surface if your tool may damage it. I was concerned my experience is the result of my being a new owner of a BMW and being naive or perhaps less important because my warranty was about to expire, but at this point I was afraid to take my new vehicle back to Husker auto group.
I apologized to John Markel for the in transits about to expire however I had the plates with me but had not been to Lincoln yet where they would install them for free (out of state vehicle that needed a front plate). I placed the most emphasis and time on the shifting issue because this bugged me the most and is the only problem that would keep me from wanting to continue being the owner of this vehicle. I was informed they may have to put as much as 100 miles on the vehicle in order to isolate the problem and ensure it is properly repaired. The maintenance representative said she would drive the vehicle home to a small town about 25 miles south of Omaha which I thought was strange mostly because I expected it would be someone with years of experience behind a wrench who would be attempting to detect symptoms of a problem.
I also informed John Markel that it appeared that the fabric on the pillars along the sides of the windshield was faded and wrinkled, I pointed this out to BMW of Lincoln but they must not have seen this as something they fix under warranty. After a few days I got a message from John Markel stating that they found some strange behavior in the shifting and replaced some things, the pillars were replaced and that they had to charge my credit card $91 for license plate holders, I questioned the $91 and she said the front one was chrome. I figured at the time after I get the plates mounted for free, I can return the $91 plate holder and get my card reimbursed, I didn’t care... I was optimistic it would shift correctly.
When I got my BMW X3 back I first noticed it seemed louder as soon as I started it, and that my license plate holder was black plastic, and then I noticed scratches on the windshield along the bottom where it meets the dash from the installation of the pillars. When I got on interstate 680 south I was cruising at 70MPH and without any acceleration, it downshifted just before the exit to pacific street. There are vehicles with half the power of an X3 that never need to downshift going 70MPH on the interstate. Taking HWY50 south to Syracuse with the cruise control set at 60, my X3 downshifted to go up all but two or three hills which amounted to about 28 downshifts in 34 miles. Hwy 2 is a four lane hwy comparable to any interstate in Nebraska with no hills worth mentioning however, from Nebraska City to Lincoln going 70 down HWY2, it downshifts on 3 occasions. Driving on gravel roads (which I have 5 miles of to get to my house) is especially hazardous when it downshifts hard just as I crest a hill trying to keep to the right. When this first happened, it surged pretty hard despite no movement of the gas pedal. I immediately let off the gas because I did not want to go any faster, because of the amplified torque of being in way too low of gear; it activated the 4x4 antiskid measures. For this reason and the sheer annoyance of downshifting for every hill I drive perpetually in manual mode when not city driving (in Otoe county is most the time).
When I tried to contact the John Markel serveice rep, someone else was taking her place and left her a note for since she “understands” my problem. Several days later called again but she was busy but would get right back to me… which never happened. When I called the third time, she was busy and a note was left for her. By the fourth time and thereafter, my purpose was to inform them I was attempting to return the $91 worth of plastic which I removed from my front bumper and replaced with a free one. When I was available to get to Omaha before closing time, I got a hold of a different representative who was expecting me when I made a special trip to Markel BMW. Upon arrival my new representative was with another client so I had a member of Sales show me to parts department where they told me they cannot take back my $91 plastic license plate holder. To keep from throwing it at them, I bit my lip and placed the $91 piece of plastic on the counter for them to throw away and stomped off.
My next goal for this visit was to attempt to find a code so my Bluetooth phone could sync with my X3. The gentlemen behind the service counter were telling me that since there is no card in my owner’s manual, they will have to plug my X3 into the computer to find the 4 magic numbers which will be in the neighborhood of $100 or whatever the minimum labor rate. I explained gentlemen behind the service counter that if I have to pay for anything such as a number, I will go ballistic on you. In frenzy they had a printout of compatible phones and slurry of comforting promises. A guy I had never seen approached me with a note from one of my phone calls to be delivered to Kelly as though to show me they do know my case and are willing to acknowledge it now. He asked me about the shifting problem. I told him it doesn’t matter; I’m trading it in on a Subaru before fall anyway. By the time I drove home and back, my warranty will have expired; which I began to think is what they wanted… just to get me out of their hair.
I like my X3 otherwise but it seems very sad that a vehicle that advanced has such a weird shifting behavior. This thought mystifies me every time I leisurely cruise up a slight incline at less than 40 mph and the engine rpm over 3K. It is very likely I will trade it in on a Subaru because driving in manual really feels like I’m compensating for a mechanical problem on my X3. I would love a manual transmission in an X3 however I shudder to think of taking it to DesMoines IA or Denver for repairs where I would probably find the same sloppy overpriced maintenance.

P.S. I see my customer satisfaction questionnaire has expired, so I’ll try to get it to you best I can.


     
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Posted by Soaring Consumer on 2009-06-09:
So they bait-and-switched the license plate holder and it sounds like the random downshifting is a transmission problem.
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Service at Mt. Kisco BMW
Posted by Tufflady on 08/03/2008
MT. KISCO, NEW YORK -- The new "state of the art" facility at Mt. Kisco BMW has earned my total lack of respect. It just opened up on Kisco Ave in Mt. Kisco and has touted itself as being the "state of the art" service center for BMW. After having my 2004 325xi serviced at the station - 2 weeks later- I was told that it was all ready to go.

Three blocks away from the dealership my oil gauge lit up. I drove it into a PitStop just to see if it needed oil. [why it would need oil after a total workover is beyone me but hey one never knows] and sure enuf it needed 8 quarts. Not only that but the anti-freeze was totally devoid of anit-freeze and completely filled with pure H2O. The technicians couldn't even up it up without burning themselves.

As if that wasn't enuf they charged me an extra 3500 for things that it absolutely needed [after telling me that it needed a few things]. Beware!
     
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Posted by dimplepie on 2008-08-03:
"enuf" hehehehe
Posted by Anonymous on 2008-08-03:
BMW = break my wallet
Posted by TGT101 on 2008-08-04:
I could read it. Enuf. Does that even look like it is a real word?
Posted by trans am on 2008-08-20:
Customer had vehicle towed in after driving through a flooded area, the engine would not crank. Tow driver stated, "The engine is seized".
We found large amounts of water in the intake and the engine block, drained the oil and refilled, cleared the intake of water, replaced the electrical items in the intake and air breather, we also replaced the headlight (filled with water) and spark plugs and drive belts, and had vehicle detailed inside and out (all paid through claim by insurance company). Technician noticed that the two front constant velocity axles needed to be replaced (not uncommon on a vehicle that hasn’t been maintained regularly at 85 thousand miles) and four tires, the customer was given and quote and agreed to the additional non-related repairs, repairs were completed vehicle was road tested and left idling four over 1 1/2 to confirm no other present issues.
Unfortunately after the customer left, the coolant thermostat stuck closed and the vehicle stated to get hot, with the warning lights on the customer pulled into a Valvoline Quick stop oil change facility and they changed the oil at the customers request?? but stated that it was still overheating?? Customer called myself and I quickly arranged the vehicle to be towed and for Enterprise rental car agency to pick her up and get her into a rental (at our expense) so we could check the vehicle. Tech found that the thermostat was sticking closed (internal part of the cooling system) we replaced the thermostat at our expense and confirmed the present safe operation of the vehicle. The customer came into the service area complaining "we let her take her car out of here with no oil in the engine"?? As customer states noted by the people at valvoline quick service, at that time I called Valvoline Quick Change Service on speaker phone with customer in my office and asked about the oil level. The technician told myself and the customer (over speakerphone) that the oil level was correct and that they only changed the oil at the customer’s request??
I hope that the customer understands that when your vehicle gets up in the higher mileage, some items may go bad at the worst possible times, including directly after other unrelated repairs.

B.M.W. Mt Kisco Service
Posted by Slimjim on 2008-08-20:
Interesting to get the other side of the story.
Posted by Doppler 9000 on 2008-08-21:
with a username like tufflady and the fact that a 2004 325xi only holds 6.5 Quarts of oil (not 8) and seeing the dealers detailed response, it sounds like toughlady is just one of "those" people in the world that makes "dealing with the public" an undesireable task
Posted by Anonymous on 2008-08-21:
If she really did put 8 quarts of oil in a 6.5 quart engine, she is gonna have a helluva mess on her hands!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Service & Sales People Look Down on Us
Posted by Ttran4200 on 09/26/2013
AUSTIN, TEXAS -- I drove with my daughter (just came back to town from summer break 2013/06 of college). we arrived with my 2013 high end vehicle and park far away. I told my daughter not to look at BMW since her aunt has so much problem with her M5 and got rid of it within 6 months. We went in walk around and take look and went inside to ask for help, there are 2 sale man and 1 sale woman passing by and not stop to talk to us.

At that moment my daughter and I knew this is not a place to buy car.

In Austin, there are so many folks are rich. Now BMW of Austin had show me their attitude and I just bring my money to buy nice car with less stress and trouble.

Good bye BMW of Austin and it was nice to know your all.
     
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Posted by FoDaddy19 on 2013-09-26:
Did you ask to speak with a salesperson? Most people don't like to be jumped by an uppity salesperson as soon as the step on the lot, so some dealerships will let you browse the inventory in peace until you ask for help. It's a good practice IMHO.
Posted by ticia232 on 2013-09-27:
I agree FoDaddy. When my husband and I were car shopping if we were approached early and shown cars that we weren't even looking for we would tell them we were just looking and leave. One place had a good idea, they had a receptionist that would greet you and say look around if you have any questions I'll get a saleperson for you. That is where we bought our car. More places should do that.
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