BMW's are great cars! BMW Financial Services are horrible people to deal with. Don't use the financial services, they are great when they are taking your money, but they do nothing for you when you really need them. My lease expired in August and so did my state vehicle registration. I extended my lease for 2 months and in that time frame they, BMW Financial Services, the technical owners of the vehicle did not send me my renewal documentation and also refused to send me a power of attorney so that I could register the vehicle.
They said the lease was over so they would not send me the power of attorney and it was my responsibility to register. How I am to do this when I don't technically own the vehicle. Further, I paid off the vehicle, they cashed my check and have the money, because I sent a personal check rather than a registered check, they are holding the title for 15 days, their policy. I call it punishment for not sending a certified check.
I was out of town on an assignment and could not send a certified check so I did what I could. They have since cashed the check and have the money, but they want me to further get a letter from the bank and send them a photocopy of the cashed check by Fedex to prove that they have they money. Can't they check themselves? They cashed the check. Don't they record it in their account? Don't they have an accounts receivables department? All this so that I may be able to get my title a couple of days earlier, maybe. I could do all this and they said that may be they might send it a couple of days earlier, maybe.
I am in a pinch because I got stopped by the police for having an unregistered vehicle and was told that they could ticket and tow me for that offense. I told this to BMW FS and told them of my difficult situation, they did not care. So don't fall to their mercy, because they do not believe in customer service.
WESTWOOD, NEW JERSEY -- I have a 1987 BMW and tried to replace the tires for the 2nd time since my ownership and found that there is only one tire that will fit the European rims that came with the car (several years ago the tires were readily available and ~100 each). Currently, the tires are rare and now cost 417 each! I requested financial assistance from BMW of North America with either replacing the rare rims or offsetting the cost of the tires since they specified only Michelin trx tires for the car when it was produced. Only Coker tire supplies these tires currently. Michelin told me that they have no influence on the price that Coker charges, and no responsibility for the tires.
However, Coker told me that Michelin still makes them? I have sent emails to the President of BMW of NA, customer relations and others in Germany, to no avail. Unfortunately, I will spend the money on an attorney to represent my concerns. This is bad customer relations and was not a sound business decision to specify only one tire manufacturer/tire and leave customers in a lurch who bought this car that cost $48K in 1987! BMW has told me they are not responsible for the tire price and refused to help me.
My only choice now is to take legal action, pay the ridiculous price for tires ($1700- 1900), sell the car, or try to sell the car! Not the customer service I expected from a "luxury " car dealer! In this tough economic time I am not in a position to pay the ridiculous amount above, and I do not think it is reasonable. I am now limited in the usage of the car as it is a danger to my health and safety. This was a design flaw to specify only one tire manufacturer and tire size for a car. Should BMW, Michelin, and/or Coker Tire decide to step up and help me, I will request that this post be removed and/or provide an update.
I bought my BMW G650GS in November of 2008 and by October of 2009 I have put on 3100 miles. I have experienced a periodic 1st gear engagement problem at stop lights several times through out those miles. A few months ago, at a stop light, 1st gear would not engage until the third and very forceful jamming of the gear shift lever down. This was at a very busy intersection and I had cars behind me honking, embarrassing to say the least. This was the worst case scenario of this defect to date.
I took it to BMW of San Diego, Ca. and explained the problem to them and they kept the bike for 4 days to evaluate the problem and charged me $25 to look at what was, to me, a serious safety problem.
After 4 days they said they could not duplicate my problem and there was nothing they could do. I took the bike to BMW of North County (San Diego) and they made at the same conclusion. While talking to another rider in the parking lot, who was a machinist, he explained that the gears of the BMW are made in a way that this problem must be compensated by the rider as a precautionary act. WTF. This is my first BMW and I expected that this kind of flaw would never be imposed on a new rider without some kind of warning or caution.
The perception I have of this is that BMW's engineering management assumes that a BMW rider must be qualified like a pilot to ride their bikes or you'll just learn how. I now am considering what to do; contact a product defect lawyer, sell the bike at a loss and get another brand, filing a lawsuit to demand full payment returned for this defect. What I do know is that this problem could result in injury by just a small thing as a distracted driver behind me moving with the traffic around him. This is not right! It is worse than a suicide clutch on a Harley because you can't predict when it will happen. I have parked the bike and have contacted BMW of America to sort out a solution. CAVEAT EMPTOR or 'BUYER BEWARE' it's not a perfect world.
I just ended a 3-year lease on a 525i. I enjoyed very much driving the car, but dealing with BMW and BMW Financial was terrible. I have owned and/or lease several high line cars, but never have I seen things handled like BMW & BMW Financial handle things.
When I got a flat tire (twice) and battery died (1) I called roadside. They have to tow the car into dealership for these things and inconvenience the customer? The battery has died in my wife's H2 and she calls GM's roadside. They show up in less than 30 minutes and PUT NEW BATTERY IN THE truck and she is on her way again. She did not have to ride to dealership in tow-truck and get a loner. Then when dealership puts in new battery, have drive back and get my car.
Which of above is example of CUSTOMER SERVICE?
Then 8 months before end of lease I contacted BMW Financial to purchase additional miles. I was told my options were; to divide cost of additional miles into number of remaining months or pay 1 time the total. Just add that total amount to next lease payment. Well 2 days later I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months.
Things were clear enough to go to office and pay some bills. Well I forgot about adding the additional amount to Dec. 2008 lease payment, so when I realized that a few months later and called BMW Financial again to see if I could still pay them, I was told "no, it's too late now." They had record my initial call, but refused to honor previous arrangements, even though they had details of 1st call in system and I was willing to provide documentation of health. The whole tone of person I spoke with was condescending.
Also BMW has no "Loyalty" incentives for repeat customers like Lexus, MB, Cadillac all do. The original dealership was not very helpful when I went to see about leasing or buying another BMW. So today I drive a 2009 IS350 Lexus and probably never do business with BMW again. BMW may very well have the "Ultimate Driving Machine" but my experiences over last 3 years will prevent me from owning another BMW in the future. Business must be good at BMW?
Always wanted to own one so bought the car with 25,000 miles used through BMW financing, did all of their regular maintenance and had an oil leak. Took it to BMW and they hit me with a $7200 bill to fix a car with $75,000 miles. Needless to say I will never own another. The seat motor is bad, leather on windows pulling up so can't raise electric shades, several times I have rolled down a hill and then stopped and the tranny kicks in and it feels like someone rear-ending me.
CD changer fails to eject and I have used it maybe two times, gloss on buttons rubbing off, paint on door jamb by floor mats flaking... should I keep going or do you get the point it is not the "Ultimate Driving Machine". Talked with representative from BMW and they said, "Sorry there is nothing we can do."
I purchased a 2009 BMW R1200GS Motorcycle with a rebate of 1250.00 on Sept. 30 2009. I asked if there were going to be any rebate changes and was told BMW always gives advance notice of any changes. That is total **. When I call BMW to complain that the rebate changed from 1250.00 to 2000.00 in one day. They tell me there is nothing they can do about it.
To this day I have not picked up the bike from the dealer. The dealer has tried to help. BMW does tells me tough luck. Well here is to you BMW. Your customer service sucked on my first bike shame on you. I gave it a try on a second bike because I liked the dealer but I will NEVER do business again with this kind of treatment. You do not produce a product that allows you to treat people like dirt and get away with it. I hope someone reads this and goes to another product where the manufacturer will stand behind the customer. Thanks for nothing.
MT. KISCO, NEW YORK -- The new "state of the art" facility at Mt. Kisco BMW has earned my total lack of respect. It just opened up on Kisco Ave in Mt. Kisco and has touted itself as being the "state of the art" service center for BMW. After having my 2004 325xi serviced at the station - 2 weeks later- I was told that it was all ready to go.
Three blocks away from the dealership, my oil gauge lit up. I drove it into a Pit Stop just to see if it needed oil. [why it would need oil after a total workover is beyond me but hey one never knows] and sure enough it needed 8 quarts. Not only that but the anti-freeze was totally devoid of anti-freeze and completely filled with pure H2O. The technicians couldn't even it up without burning themselves. As if that wasn't enough they charged me an extra 3500 for things that it absolutely needed [after telling me that it needed a few things]. Beware!
STERLING, VIRGINIA -- My brand new Mini was towed to the Sterling dealership for service, left in a "tow only" parking space, and then their service person drove the car into the garage, ruined the clutch and the dealer refused to pay for the damage they caused to my clutch in the amount of $1000! Then the manager raised his voice while talking to me on the phone.
Not to mention, this dealership charges customers (huge scam) to join a club so they get special treatment, such as guaranteed loaner vehicles while your car is serviced. If you are paying for a luxury vehicle to begin with, why do you need to pay extra for the dealer's attention? The dealer in Ohio that sold me my car treats all customers like royalty and doesn't scam them into joining a club for preferential treatment. BMW/Mini of Sterling is scamming customers every chance they get!
WOODCLIFF LAKE, NEW JERSEY -- BMW & I have a dispute as to what no-cost maintenance means. I had my 2008 BMW 335i serviced at BMW Dealer. I called the BMW Dealer on Monday 9/17/12 to request an appointment. The earliest they could service the vehicle was on Wednesday 9/19/12. My Service Advisor informed me that the four (4) years of no-cost maintenance ended at midnight on 9/18/12 (the in service date of the vehicle was 9/19/2008).
However as a result of making the appointment on 9/17/12 he felt the repairs would be covered. However the Warrant Advisor disagreed and I had to pay $50.00 as a deductible for a certified protection repair. BMW had to replace the gearshift assembly because that it was near impossible to remove the key. BMW claims this was a result of the work being performed on 9/19 and not before midnight on 9/18 (note the appointment was made on 9/17). Written by a very disappointed owner of two (2) BMWs. Guess no-cost does not mean no-cost (Has to be a German miscommunication).
FREEHOLD, NEW JERSEY -- I have a 2006 550i SMG that I bought in January 2008. I am extremely lucky that I bought the extended maintenance warranty because I have had nothing but problems with the car. The car has been in the workshop over 12+ times now, for things like Hydraulic Failure, Steering Failures, Computer Failures..... I can go on on. I am actually taking the car in on the 5th of July again since my Navigation/Computer system stopped working. What make matters worse is that the car has been in the workshop for the same problem over and over again.
I called BMW North America and spoke to someone 4 times, but apparently their support line really don't do anything and can't do anything. It is sad that a luxury car maker like BMW has such poor service and support. I am ready to sell my car and Buy a Mercedes. I also have a number of other friends who have problems with their BMW's as well and looking to sell and move on.
To all, My suggestion is to stay away from BMW's since their service and customer support is gone downhill and is only getting worse.