Car Went Into "LockDown"
My daughter's BMW went into a lockdown when she turned her car key the "wrong way" in the door lock. Her purse was in the car, but fortunately her small children were not. AAA could not unlock the car ... read full review4 Replies - Latest reply on 06/27/2013
WOODCLIFF LAKE, NEW JERSEY -- BMW & I have a dispute as to what no-cost maintenance means. I had my 2008 BMW 335i (XXXXXXX) serviced at BMW Dealer. I called the BMW Dealer on Monday 9/17/12 to request an appointment. The earliest ... read full review4 Replies - Latest reply on 12/28/2012
FREEHOLD, NEW JERSEY -- I have a 2006 550i SMG that I bought in January 2008. I am extremely lucky that I bought the extended maintenance warranty because I have had nothing but problems with the car.
The car has been in the workshop over 12+ times now, for things like Hydraulic Failure, Steering Failures, Computer Failures..... I can go on on. I am actually taking the car in on the 5th of July again since my Navigation/Computer system stopped working. What make matters worse is that the car has been in the workshop for the same problem over and over again.
I called BMW North America and spoke to someone 4 times, but apparently their support line realy don't do anything and can't do anything. It is sad that a luxury car maker like BMW has such poor service and support.
I am ready to sell my car and Buy a Mercedes. I also have a number of other friends who have problems with their BMW's as well and looking to sell and move on.
To all, My suggestion is to stay away from BMW's since their service and customer support is gone downhill and is only getting worse.
My experience with BMW
To whom it may concern, the purchase of this X3 was my first BMW. I bought it used from a dealership in Lincoln. It is in new condition however, passenger door did not open from the outside and the ... read full review1 Replies - Latest reply on 06/09/2009
My 2000 BMW 323i with about 90K miles will no longer drive in reverse. It appears to be a transmission problem that cost about $5000 to fix. This problem is _very_ widespread but BMW refuse to take any responsibility.
6 Replies - Latest reply on 01/29/2009Add reply
This is a long list of people with the exact same problem:
LAST YEAR i a water pump leak and it was replaced under warranty. Now a hose came off the radiator and lost all the coolant while on the freeway. How can the hose, new and and securely clamped come off? This is a 540 '97.Some cause such as overheating , failure of the thermostat must have caused the thermoplastic on the inlet of the radiator to "melt". Who else has encountered this problem? 3 Replies - Latest reply on 01/23/2005Add reply
Poor Service Followup
ANNAPOLIS, MARYLAND -- We live in Salisbury Maryland which is about 90 miles from Annapolis where we purchased a new 2012 BMW 328i about 0ne (1) year ago. The car now has less then 10,000 miles on it and has not had it's first ... read full review2 Replies - Latest reply on 07/19/2013
This is a follow-up to my complaint against BMW of Austin, TX. Since BMW of Austin, TX, wanted to take all four tires off to turn off my lights, such as an Air Sensory Light for allergies, which I do not suffer from, and a light that showed I replaced my tires from Discount Tires, BMW was out to screw me. I could not see how taking off all four tires would turn the lights off. I took my car back to Discount Tires, in Austin, and the left bottom stalk on the steering wheel was turned by the mechanic of Discount Tires, and VOILA - LIGHTS TURNED OFF!!!!!!!!!! A simple turn and it took all of 4 minutes. Thank you Discount Tires of Austin, and thank you for your honesty, great workmanship and having real mechanics. BMW is a corrupt company, and I will never, as long as I live buy a cheaply made BMW with dishonest BMW dealerships, who only care about taking your money. The dealerships are corrupt, along with the corporate office. 1 Replies - Latest reply on 10/05/2011Add reply
BMW Financial Services
BMW's are great cars! BMW Financial Services are horrible people to deal with. Don't use the financial services, they are great when they are taking your money, but they do nothing for you when you ... read full review
I drove into BMW of Bayside (now in Great Neck) to have my window looked at because of a grinding sound when closing it. My car has less than 30k miles and was maintaine less than 2k miles ago here. A agent looks at my car and claims that I need engine drive belts replaced, a brake flush and a cooling system flush to the tune of $1200!!! I've read other reviews since and this seems to be their M. O. They need to be investigated and BMW owners need to stay away from this place--so sleazy, consider yourselves warned1 Replies - Latest reply on 08/10/2010Add reply
Bad Customer Service From BMW
Took my car in for service and this is the fourth time that it has been in for the same problem. Every time I take it in they always ask me to bring it back another day after keeping the car for a few ... read full review2 Replies - Latest reply on 12/21/2009
WOODCLIFF LAKE, NEW JERSEY -- When I bought my BMW, I called up BMW of North America to transfer any extended warranty records to my name. BMW of NA recorded all my information and assured me that was all I needed to do.
"Are you sure?" I asked, being told by the seller that there was paperwork involved.
"Yes sir, just enjoy your BMW!"
Well, lo and behold, the extended warranty was never transferred and BMW of NA says nothing can be done because it's been more than 30 days since I bought the car.
BMW of NA even pulled call records and verified that "warranty" was listed on the call notes, but they're still "unable to do anything". Seriously, you misguide me and can't own up to your rep's fault? I'm not asking for freebies, but warranty coverage that's been paid for.
This is the last time I, or anyone in my circle of influence, consider a BMW.
BMW as adopted some strange strategies for some of it's best products. Run Flat Tires are a good example... with no spare tire strategy.
Another is the crippled iDrive on the 5 series.
There are going to be a lot of unhappy customers.