WOODCLIFF LAKE, NEW JERSEY -- When I bought my BMW, I called up BMW of North America to transfer any extended warranty records to my name. BMW of NA recorded all my information and assured me that was all I needed to do.
"Are you sure?" I asked, being told by the seller that there was paperwork involved.
"Yes sir, just enjoy your BMW!"
Well, lo and behold, the extended warranty was never transferred and BMW of NA says nothing can be done because it's been more than 30 days since I bought the car.
BMW of NA even pulled call records and verified that "warranty" was listed on the call notes, but they're still "unable to do anything". Seriously, you misguide me and can't own up to your rep's fault? I'm not asking for freebies, but warranty coverage that's been paid for.
This is the last time I, or anyone in my circle of influence, consider a BMW.
Squeaking sound in my car
OCN BUILDING, -- BMW is a premium marque car, that drivers pay for, to get good quality cars to enjoy. I was astonished lately, that my car had this terrible squeaking sound everyday that I drive now. My car is just 11 ... read full review3 Replies - Latest reply on 11/12/2009
Serious Design flow
All BMW cars have one serious design flow. Alert for people living in a place where you have enough of rain to have 9 inches of water build up on the road and your car will die!, ALERT for Florida resident. ... read full review7 Replies - Latest reply on 07/21/2010
First Gear Engaging
I bought my BMW G650GS in November of 2008 and by October of 2009 I have put on 3100 miles. I have experienced a periodic 1st gear engagement problem at stop lights several times through out those miles. ... read full review7 Replies - Latest reply on 10/11/2009
Rebate Customer Service
I purchased a 2009 BMW R1200GS Motorcycle with a rebate of 1250.00 on Sept. 30 2009. I asked if there were going to be any rebate changes and was told BMW always gives advance notice of any changes. That ... read full review7 Replies - Latest reply on 04/29/2013
My experience with BMW
To whom it may concern, the purchase of this X3 was my first BMW. I bought it used from a dealership in Lincoln. It is in new condition however, passenger door did not open from the outside and the ... read full review1 Replies - Latest reply on 06/09/2009
I make will this quick. Bought 2008 BMW 335i; issues so far:
1) Both windows did not operate correctly
2) Transmission issues
3) Software Issues
4) Fuel pump failure
Eight months of owning this junk with 8 times in the service shop already. No help from BMW NA; just useless reps who snicker that don't care. This is a poorly flawed vehicle which has not been corrected by BMW. I would not recommend purchasing this product. Complete waste of money.
BMW as adopted some strange strategies for some of it's best products. Run Flat Tires are a good example... with no spare tire strategy.
Another is the crippled iDrive on the 5 series.
There are going to be a lot of unhappy customers.
Service at Mt. Kisco BMW
MT. KISCO, NEW YORK -- The new "state of the art" facility at Mt. Kisco BMW has earned my total lack of respect. It just opened up on Kisco Ave in Mt. Kisco and has touted itself as being the "state of the art" service center ... read full review7 Replies - Latest reply on 08/21/2008
My 2000 BMW 323i with about 90K miles will no longer drive in reverse. It appears to be a transmission problem that cost about $5000 to fix. This problem is _very_ widespread but BMW refuse to take any responsibility.
6 Replies - Latest reply on 01/29/2009Add reply
This is a long list of people with the exact same problem:
There needs to be a better way.
SPRINGFIELD, MISSOURI -- I have had 3 BMW's and have enjoyed owning and driving them. Let me restate that. I have enjoyed them until the current BMW. I didn't know until well after the fact that my car was severely damaged when ... read full review6 Replies - Latest reply on 06/09/2006
2003 BMW 325 CIC CONVERTIBLE
NEW YORK -- Our 2003 BMW 325 convertible is only driven once
a week. We treat it like a baby. The driver leather seat was wearing out after 3 months and sitting in the car approximately 12 times. The BMW dealer ... read full review6 Replies - Latest reply on 06/11/2006
ALHAMBRA, CALIFORNIA -- I have taken my car to New Century BMW dealership located in Alhambra,California several times to have the door seals replaced and each time I am told that they have not received them from the manufacturer. I am tired of being told that this is a factory defect and that everyone is having this problem and that I am on a waiting list for these parts.
2 Replies - Latest reply on 06/11/2006Add reply
To help keep me as a potential future customer, I would like the following:
I would like the door seals for my 323BMWci replaced. I have been waiting for them since August of 2001.
At the very least I would like a response from your company regarding this incident. Thank you for your time.