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36 Reviews & Complaints

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Hydro ABS System Shot at 37,000 Miles
Posted by CGOO105844 on 07/22/2013
MELLBOURNE, FLORIDA -- I took my 328i into the dealership for a recall issue and also allowed them to change the oil. I drove it home and everything was fine. I put it in the garage and three days later I pull it out to drive it to church and my 328i that was my dream come true car started displaying all these warning lights. I find two things ironic. This happened not 3 days after they took my car in to fix the recall issue and also after my warranty expired.

I called the dealership and told them that my car was displaying 3 warnings so they told me to bring it back in. I took the car back and had to pay over 100.00 just to get it on the diagnostic machine and then they called me and dropped a hydrogen bomb in my lap. They stated that it was the ABS Hyrdro Unit. My car only has 37,000 miles on it and now needs over 2,300 dollars worth of work.

From doing my online homework this appears to be a common problem with the BMW's and they should recall this item as well. It's strange but the people that work at the dealership - mechanics and customer service all stated that they would not own a BMW. That should say a lot about the quality of these cars. They are supposed to be high end but, I tell you the truth my Hyundai Santa Fe is more efficient. I am so disappointed in how a luxury car dealership treats their customers. You spend a ton to but these cars and the upkeep is more expensive than the actual car itself.

I was offered 10% off the repair but that was a standard coupon so no one went out of there way to help me. I still fill that the dealership is responsible for my car issues especially when the car was under warranty it was perfect I brought the car used and it still had a two year warranty. I have only put about 4 thousand miles on the car since I purchased it because I have another vehicle that I use as my primary vehicle..My husband owns a Mercedes and that dealership treats people with the class they deserve. DO YOUR HOMEWORK ON THESE CARS BEFORE YOU PURCHASE ONE THEY ARE A MONEY PIT!
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Poor Service Followup
Posted by Sleer20 on 07/19/2013
ANNAPOLIS, MARYLAND -- We live in Salisbury Maryland which is about 90 miles from Annapolis where we purchased a new 2012 BMW 328i about 0ne (1) year ago. The car now has less then 10,000 miles on it and has not had it's first service requirement as of yet. Last week there were torrential rain storms on the Eastern Shore and we were driving the car during these storms. Salisbury quickly closes streets that are flooded and the streets have what you would expect regarding wetness and puddles. On one of the main streets, the car started missing, and the engine light came on as well as a warning notice, "engine malfunction Drive Moderately". We drove the car home and parked in the garage for several days thinking that maybe the electronics got wet, but the error messages did not go away. We called BMW service in Annapolis and they said bring the car to Annapolis. After much discussion, they finally had me call BMW road service to haul the car to Annapolis. They called me the next day and said that water had got into the engine and they recommended that I change the air filter and the engine oil. I told them go ahead since it was under warranty, they then stated that it was not covered under warranty. After discussion with the service representative for 10 minutes, I told him to have a manager call me. The next morning, (No call from the manager), the service representative called again and stated they changed the oil and filter, but they still had the error message. He said they checked it out and found a rod was bent and the car needed a new $21,000 engine, and by the way it was not covered under warranty. I asked why, and he stated that this was flood damage. I asked how high the water would have to get to have this damage, and he stated up to the windows. Since he had the car I asked, "Do you see any signs of a water mark, or indication any where on the car that water even got up to the floor boards?" The answer was in the negative. My next question, "You mean to tell me I can't drive a BMW in the rain? No response. I said have a manager call me. Well 48 hours later, still no call, they have the car, and I am absolutely frustrated. This is my 3rd BMW, and it will be my last, as well as letting all my friends know of this great experience.
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Posted by Bill on 2013-07-19:
Contact your auto insurance, maybe they can help you fight BMW. If BMW fails to replace the engine then your insurance company will have to and I'm sure they don't want to do that.

As far as water having to be up to the windows -- it only has to be as high as the engine air inlets. On some cars they're pretty low. My wife sucked water into her 2000 Maxima by running through a flooded street, water was about 12 inches but probably higher due to other cars causing waves. She blew the engine. Insurance replaced the engine with a low mileage salvage engine that had about 5,000 miles. We made out since the original engine had 62,000 miles on it. We still have the car, it's been about 8 yrs now and it still runs perfectly.
Posted by FoDaddy19 on 2013-07-19:
If you're having a rainstorm that's dumping enough water on the area to close streets because of high water, then it's very possible that you hit a deep puddle and sucked up water into the air intake, which made it's way down to the cylinders, water doesn't compress, and you're left with a bent connecting rod and likely collateral damage as well. Your BMW isn't high off the ground and their air intake is probably mounted low in the engine bay. It doesn't take water of a particularly great depth to get into the engine. It's your responsibility to know these things. Whenever conditions are like you describe, I'll take my old F-150 if I need to get somewhere and leave my daily driver at home.

Anyway, the problem wasn't caused by a defect with the car, it caused by the actions of the driver and/or the weather. That's why BMW is denying you warranty coverage. Your auto insurance should cover it thought.
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Car Went Into "LockDown"
Posted by Mdamico02818 on 06/26/2013
My daughter's BMW went into a lockdown when she turned her car key the "wrong way" in the door lock. Her purse was in the car, but fortunately her small children were not. AAA could not unlock the car and the car had to be towed to a dealership. This incident could have been horrific if her small children had already been put in their car seats and the car went into lockdown. We were told that these "things" happen. People have to be aware of such a possibility. It seems that in an effort to prevent robberies, a child could be put at risk.
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Posted by DebtorBasher on 2013-06-26:
Something like that should be an 'optional' feature that the owner/driver can switch on or off...kind of like the window locks in the back seats.

I can understand your concern, as you said children or a pet could get locked in the car. I don't see how this will stop the car from being stolen, since the feature only works if a person has the key in the first place. It's a stupid feature...thanks for warning others.
Posted by DebtorBasher on 2013-06-26:
There's many complaints online about this feature:

Looks like there are some YouTubes about this as well.
Posted by trmn8r on 2013-06-26:
I don't see why it would have been horrific if children were in the car. Get something and break the window - emergency solved.

This problem doesn't appear to be common. There are a few indications online of "lockouts" on the ignition - I didn't find one on the door lock itself. BMWs are different - I have a motorcycle and it sometimes has a mind of its own. That is "German engineering" for you.
Posted by jeff on 2013-06-27:
Yeah GREAT suggestion trm...and Im surprised you didnt ask her to send the bill for the new window to BMW...oh wait I guess they wouldnt be responsible for that would be your response right? smh.
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No-Cost Maintenance
Posted by L&M on 12/27/2012
WOODCLIFF LAKE, NEW JERSEY -- BMW & I have a dispute as to what no-cost maintenance means. I had my 2008 BMW 335i (XXXXXXX) serviced at BMW Dealer. I called the BMW Dealer on Monday 9/17/12 to request an appointment. The earliest they could service the vehicle was on Wednesday 9/19/12.

My Service Advisor informed me that the four (4) years of no-cost maintenance ended at midnight on 9/18/12 (the in service date of the vehicle was 9/19/2008) however as a result of making the appointment on 9/17/12 he felt the repairs would be covered. However the Warrant Advisor disagreed and I had to pay $50.00 as a deductible for a certified protection repair. BMW had to replace the gearshift assembly due to the fact that it was near impossible to remove the Key. BMW claims this was a result of the work being performed on 9/19 and not before midnight on 9/18 (note the appointment was made on 9/17).

Written by a very disappointed owner of two (2) BMWs. Guess no-cost does not mean no-cost (Has to be a German miscommunication).
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Posted by BigAl on 2012-12-27:
I don't see how replacing a gearshift assembly would be considered maintenance.
Posted by At Your Service on 2012-12-28:
I agree with BigAl in that this isn't maintenance. It is something that may have been under warranty, but was done outside of the warranty period. It's unfortunate that it was so close too.
Posted by trmn8r on 2012-12-28:
The first reply brings up an interesting question, and that is whether this repair would qualify under "maintenance".

However, it sounds like the disqualification is based solely on the date of repair. I can see both sides of this argument - the good part is the amount in question appears to be only $50.
Posted by BigAl on 2012-12-28:
trmn8r- How many times have you taken your car in for maintenance and said rotate the tires, change the oil and replace my gear shift assembly?
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Add To The List of Horror Stories With Garages!
Posted by Johnny_D on 10/03/2012
DORVAL, QUEBEC -- I heard a radio advertisement by BMW for a 15 pt fall inspection for only $29.95. I booked a appointment for this offer at a recently opened BMW dealership in the Montreal West-Island district called BMW West-Island. It replaced another BMW dealership in the area that closed previously called BMW Jalbert.
Upon arriving for my scheduled appointment I noticed the former service manager from the now defunct Jalbert dealership where for years I had my car serviced. I had a situation with him when he refused to take responsibility for a wheel that was coming off my car a couple of days after he switched my tires from summer to winter. He claimed that someone was was trying to steal my tire and got interrupted in the act and that was how I was missing half the bolts on the wheel and the remaining ones on the verge off coming off.
After the 15 point inspection I got a report of what needed to be done. What was surprising was on the list were items
new wipers $88.00
rear balljoints $656.00
rear suspension arm $1145.00
That already been replaced this year! I told that to my service contact and he called in the mechanic who when confronted just shrugged his shoulders.
Also they wanted to do repair a leak for my transmission and provided a quote for $289.52 with parts that did not exist on my transmission. My car is standard and the parts were for a automatic transmission. My car did not have these type of parts.
When I was leaving the dealership I noticed when starting the car it would not engage the starter and the key had to be turned twice to engage. I phoned them on this and about the transmission estimate. They told me to return the car so they could verify what was going on with the starting system and what actually had to done to solve the leak on the transmission.
When I called back a few days later to schedule a appointment I mentioned I am not paying for this right? I was told yes at $132.00 per hour as they doubted their mechanic did anything to do this and it was just a coincidence. Just like my tire coming off I thought. I think the mechanic would have mentioned it in his report about the starting problem. I decided to complain, I called back and left a detailed message to the General Manager and got no answer back. I did not bother with the service manager due to my experience with him on the loose tire and I figured that my service contact had already spoken to him on this.

Follow-up: went to a independent garage owned by a previously certified BMW mechanic and had them look at my transmission among other things. The leak was so miniscule on the transmission I was told just to have it checked when I had my oil changed. Why the dealer did not top off the transmission fluid during the 15pt inspection is a unanswered question. They found my coolant needed to be changed as the tests showed it was only good to -20C. Dealer did not look at this, even though the inspection was supposed to get you through winter. Last the dealer said I needed a wheel alignment for $149.00 plus tax and this garage said I did not not. The tires on the car showed no signs of uneven wear.

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Posted by melissa253 on 2012-10-03:
I have a hate/hate relationship with BMW right now because the transmission in my 2007 325I (with 89,000 miles on it) went out. $4,000 to fix it and there's no warranty
Posted by ok4now on 2012-10-04:
BMW, Bust My Wallet. The labor and repair parts are horrendously expensive. It's the Ultimate Driving Machine until you have to take it in for service. Sounds like this dealership is ripping you off. Get a second opinion.
Posted by melissa253 on 2012-10-04:
I agree 'ok4now', it's the "ultimate driving Machine' until you have to have something worked on because your local mechanic will not be able to work on it.
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Better Customer Service At Wal-Mart
Posted by Janderson on 07/03/2012
DALLAS, TEXAS -- I had a flat tire on my 2005 745 li yesterday on a very busy interstate in Dallas. After jacking up car, removing the lug bolts I was unable to get wheel off car. I called BMW roadside assistance. I gave them the vin off of car, they knew what I was driving and proceeded to tell me the only people that can change my flat tire was the dealership. Unbelievable!!

They would not help me until I gave them my credit card info and charge me for wrecker service to pick up my car. After sitting another hour the wrecker company called me to say it was going to be another hour and a half before they would pick up my car. This puts me getting to a dealership after hours. So I called the dealership and talked to service dept. They informed me that the info I received from bmw roadside was totally incorrect and that I could change the tire myself. They instructed me on tire change that I completed. I sat on side of interstate for 2.5 Hours because of the poor info I received from them.

I called back to cancel seeing how the wrecker hadn't left yet and wanted my money back. Now I have to wait 3-5 days to get a refund on the money BMW wrongfully took immediately. In my opinion I was almost scammed out of $120.00! If that would have been my wife or daughter they would have been scammed! How many people have been scammed by the incorrect info they are receiving from your roadside assistance company? I purchased the BMW because I believed the service would be above par compared to less expensive car companies, apparently I was wrong! I am very dissapointed in BMW customer service!

I knew I should have bought another mercedes.
Every time I took my mercedes in for anything, they made sure I had a loaner car to drive for free!
Every time I take in the bmw I have to rent a car? Unbelievable!
At this point I do not see myself ever buying anymore of your products.
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Posted by MRM on 2012-07-03:
The instruction of how to change your tire is in your car's manual.
Posted by dan gordon on 2012-07-03:
almost any car insurance policy has a towing provision. If your doesn't it can be add for perhaps /$10 per yr. I'd never call a auto dealerhsip for tire related issues. You need to call your insurance agent as you may already have this coverage and your unaware of it.
Posted by trmn8r on 2012-07-03:
It seems to me this elevated to a high level because you called "BMW" Roadside Assistance - they may only advise hauling BMWs off to dealerships. In contrast, if calling AAA Roadside Assistance, they probably would know all that had to be done is wallop the tire with a 5 or 7 lb hammer to break it loose.

The refund issue we see a lot. I think the reason electronic refunds take time is a file has to be transferred to a third party processor that actually initiates the transfers.

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Dealership lies to customers and downright dishonest
Posted by Dolson_williams83 on 10/04/2011
This is a follow-up to my complaint against BMW of Austin, TX. Since BMW of Austin, TX, wanted to take all four tires off to turn off my lights, such as an Air Sensory Light for allergies, which I do not suffer from, and a light that showed I replaced my tires from Discount Tires, BMW was out to screw me. I could not see how taking off all four tires would turn the lights off. I took my car back to Discount Tires, in Austin, and the left bottom stalk on the steering wheel was turned by the mechanic of Discount Tires, and VOILA - LIGHTS TURNED OFF!!!!!!!!!! A simple turn and it took all of 4 minutes. Thank you Discount Tires of Austin, and thank you for your honesty, great workmanship and having real mechanics. BMW is a corrupt company, and I will never, as long as I live buy a cheaply made BMW with dishonest BMW dealerships, who only care about taking your money. The dealerships are corrupt, along with the corporate office.
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Posted by Alain on 2011-10-05:
I'm assuming you're referring to http://www.my3cents.com/showReview.cgi?id=105433
You can file a complaint about this BMW dealership at: http://www.oag.state.tx.us/consumer/complain.shtml
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Don't buy a BMW
Posted by David-lombardi18 on 09/20/2011
I bought a 2009 F 650 GS bike from BMW on 9/13/08. Since I was one of the first to buy a new model bike the promised delivery date was continually put back. The experience of buying the bike was a nightmare as a result. I should have walked away.

Since then I have had problems with the bike varying from minor to major. All of them due to manufacturing defects. The first problems were recall issues and a nut that hel the headlights to the bike that worked loose and had not been properly torqued at the plant. The minor repairs cumulatively took 8 days to fix. They even tried to charge me for the replacement nut for the headlights. I had to argue with them to avoid the approx. $10 charge. Later a major problem with the rear wheel came up. The bearings went requiring complete replacement of the rear wheel. It took 4 1/2 weeks for the replacement wheel to show up from Germany. I lost the use of my bike for that time and was not provided with a replacement.

Last Friday I had my bike in to a private shop for it's 12000 mile service. This involves amongst other things checking and adjusting, if necessary, the valves. Upon removal of the surrounding parts, (the valve covers are hidden on this bike), my mechanic discovered a leaking valve cover gasket. He had already researched the replacement gasket when he called me to let me know it was a newly designed gasket and new bolts. To my knowledge the new gasket was redesigned and the hold-down bolts had a sleeve removed that kept the covers from being further tightened. The new gasket cost $68.97 plus 7.75% tax for a total of $74.32.

I called San Diego BMW Motorcycles and was told that the problem would have to be diagnosed by a BMW technician and even though Dave Campbell, the owner of the shop was a former BMW technician as was the mechanic doing the work I would have to bring the bike to BMW to get it diagnosed by them. Since it took a half hour's work to get to the valve covers it would take another half hour's work to put it back together. The result would be an hour's work for nothing which I was to be charged $80. It then would have to be taken apart by the BMW tech at the dealership.

Even though it was obviously leaking prior to the 9/13/11 deadline BMW was holding firm on their denial.

I had the shop put in the new gasket and finish the repair. On Saturday I called Irv Seaver BMW dealership in Orange, CA. A technician there told me there was a service bulletin about the gaskets as they had been leaking on numerous other bikes. The new part was designed to fix the obvious manufacturing defect.

With that information in hand I again called BMW North America and plead my case. In spite of the prior usage loss due to manufacturing defect and the obvious fact that they had documented the design flaw internally they still refused to reimburse me for the gasket. They continue to say that since it was not diagnosed by a BMW technician they will not take responsibility. (If it had been visible I would have taken it to them prior to 9/13/11 just to avoid any issues but I didn't have that option. They also declined to let me know of the design flaw in the gasket even though a replacement had been designed an manufactured).

If you own one of these bikes get it to a dealer immediately and have them check the gasket and replace it with the new one.
I'm filing in small claims in the morning.
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Posted by trmn8r on 2011-09-20:
I can understand that they would require a BMW certified dealer to do the recall. I can't take my Volvos to my Indy mechanic, who is a former Volvo mechanic, to get warranty or recall service. At least not for free.

I have a 2008 BMW motorcycle, and I just take it to BMW for service. Whenever they come up with something like this gasket, the service manager automatically takes care of it while I am there. For example, on my visit last month, they replaced the front brake line, which had a recall.
Posted by Mike on 2013-02-10:
I have a 2012 BMW f650gs twin ... I purchased it new in Chandler, AZ and have had numerous problems, all of which BMW NA say are not warranty: heated grips won't turn on, battery failing after less than one year, rear tire nearly bald at 3.2K miles. I also own a 2011 Suzuki GSX1250FA - no problems at all. BMW NA is the worst company to deal with and I could never recommend buying a BMW product because of how I have been treated.
Posted by Keiran jackson on 2013-08-19:
I have a F800s and the rear axle failed at 50ooo km . The heat treatment failed and the axle turned in the bearing wrecking the axle and my fun . I went to the local BMW dealer as no one in any of the local workshops have the special jigs to press the axle out. I told the warrenty person that this was a common failing on this model and could he help . I showed the blogs from all around the world of this happening and they didnt want tyo know about it so I paid $800 aust for the axle and the total was $1500 due to the labour and new spacers and bearings . I love the bike and had $1500 dollars of fun riding it on the weekend but BMW need to pull their heads out of their German arses and give some good service to customers or they will only get bad press like all you other disgruntled folk out there . It seems to be a German thing arrogance at all costs and denial . Keiran Jackson Sunshine Coast Australia
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2011 BMW G650GS motorcycle
Posted by Antiquewidow on 07/18/2011
I was heading on a straight way going 20-30 mph roughly on my 2011 BMW G650Gs with 95 miles on it. The next thing I knew I went down... (Beginning rider so needless to say going 40mph right now is more than fast enough for me.) Needless to say I was pretty banged up but thats not the topic here my injuries. Upon getting a closer look at the bike I noticed that the fork had failed, the axle was bent and the wheel bearing looked out of round. I bought this bike since it is an enduro meant for off on road use and I travel a lot of country roads, but if heading on a straight a way on asphalt going this slow caused fork failure - OMG I just shiver at the thought.. Needless to say I am NOT HAPPY ON THIS SUSPENSION PRODUCT PUT ON THIS BIKE.

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Posted by Skye on 2011-07-18:
Wow, thank goodness you weren't severely injured! Sounds like you should consult an attorney.

Have you contacted BMW at all regarding this?
Posted by trmn8r on 2011-07-18:
If the topic is the motorcycle, you need to speak with the BMW dealer. I have a BMW and my dealer would be all over this like a Sham Wow.

If they deem this to be a material defect, I'm confident BMW will cover it. I have to believe there is either a gross defect or something was not mentioned. My bike is as solid as a rock.
Posted by trmn8r on 2011-07-18:
After 15 minutes of reading about fork failures, they seem to be in older machines (2002 and earlier) that were used off road. I'd be interested in hearing BMW's reponse.
Posted by Whiteduck on 2011-07-19:
BMW makes pretty good stuff but that picture sure makes it look like a lot of pressure would be applied to one tiny point on the fork. And the fork looks like cast aluminum. I can't imagine BMW wouldn't be falling all over themselves to make this right, so I sure hope we hear more of the story.
Posted by trmn8r on 2011-07-19:
From the BMW press release for this bike, it is not meant for serious off-roading. Here are some quotes:

"Robust suspension technology for great riding pleasure on the country road and on easy terrain."
"The suspension of the new G 650 GS was developed primarily for running on country roads...."

I can see how the damage shown: a broken fork, a bent axle and a distorted bearing might be caused by something like a jump, but not on asphalt going 20-30mph. That does not seem physically possible.
Posted by ChuhBaca on 2011-07-19:
That looks like a weld point to me. Bad weld? It sounds like you were able to walk away with scrapes and bruises. Good to hear that.
Posted by Huck_Hoshimoto on 2011-07-19:
Or did the fork break DUE TO the crash and not due to a defect?
Posted by Starlord on 2011-07-19:
Posted by Starlord on 2011-07-19:
This is the second time that, for some unknown reason, an attempted comment by me was posted as a comment with nothing there. My comment was to go back to the dealer. If BMW doesn't jump on this like a hobo on a ham sandwich and get it fixed, find a lawyer and sue. The cost of the bike will surely be over the limit in your state, so you'll have to go to the state court, either superiorcourt or distict court or whatever they call it where you live. I have been riding since I was 11 yeas old, and I have never seen a fork break like that. An ex-wife rode my Susuki T-250 into a tree with no damage, My Honda Gold Wing hit a pothole at speed, and there was only cosmetic damage done. That looks to me to be a bad batch of cast aluminum, even thought I am not a metallurgist. I have seen steel axles get bent, and have never seen a fork break that way.
Posted by madconsumer on 2011-07-19:
popping wheelies can also cause them to break.
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BMW Financial Services
Posted by Alp48 on 10/29/2010
BMW's are great cars! BMW Financial Services are horrible people to deal with. Don't use the financial services, they are great when they are taking your money, but they do nothing for you when you really need them.

My lease expired in August and so did my state vehicle registration. I extended my lease for 2 months and in that time frame they, BMW Financial Services, the technical owners of the vehicle did not send me my renewal documentation and also refused to send me a power of attorney so that I could register the vehicle. They said the lease was over so they would not send me the power of attorney and it was my responsibility to register, how I am to do this when I don't technically own the vehicle. Further, I paid off the vehicle, they cashed my check and have the money, because I sent a personal check rather than a registered check, they are holding the title for 15 days, their policy. I call it punishment for not sending a certified check. I was out of town on an assignment and could not send a certified check so I did what I could. They have since cashed the check and have the money, but they want me to further get a letter from the bank and send them a photocopy of the cashed check by Fedex to prove that they have they money. Can't they check themselves, they cashed the check, don't they record it in their account, don't they have an accounts receivables department. All this so that I may be able to get my title a couple of days earlier, maybe. I could do all this and they said that maybe they might send it a couple of days earlier, maybe. I am in a pinch because I got stopped by the police for having an unregistered vehicle and was told that they could ticket and tow me for that offense. I told this to BMW FS and told them of my difficult situation, they did not care.

So don't fall to their mercy, because they do not believe in customer service.
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