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36 reviews & complaints.
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Bad Customer Service From BMW
Posted by on
Took my car in for service and this is the fourth time that it has been in for the same problem. Every time I take it in they always ask me to bring it back another day after keeping the car for a few days already. For the money that you pay for a BMW, you'd expect that the customer service would be A+, but in fact it is quite the opposite. Not only do they provide poor customer service, but they don't care about their customers one bit at all. I spent over $120K on a M6 and the stitches on the seats are coming undone. My inspector was Rick Brown who handles all the inspections for Orange County. I would never take it to service at any OC dealership anymore if Rick Brown is working there and inspecting the cars. He basically told me that it was wear and tear which I know can't be, since the car is only a year old. I would rather drive to Los Angeles. A few of my friends have taken their cars to a few dealerships in BMW and they have all had a bad horrible experience with Rick Brown. If you need to take your car in for service, stay away from this man, or you will not get your car fixed even if it is under warranty.

To be honest, I drive a Toyota and a Mercedes as well and I receive way better service from all of their dealerships than at BMW. Unlike BMW, they understand customer service and try to keep their customers happy. It seems I won't be buying another BMW from any of the Orange County dealerships again, I would rather spend my money on a Mercedes because I know they provide top notch customer service. They care more about their customers than trying to make money.
     
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madconsumer on 2009-12-19:
this sounds like the complaint from the other day.
deb09 on 2009-12-21:
I had this same problem! I took my BMW into service there for a problem with the seats in my X5 and the same inspector, Rick Brown told me I was out of luck. Sorry to hear about your experience as I was livid about my situation as well. It such a shame that they don't provide the customer service that they should. Not only did Rick Brown do nothing for my car, but he was quite rude as well. I ended up taking my car to another dealership where they were more than happy to help with the situation without giving me a nasty attitude.
Yo Ly on 2014-05-11:
First BMW 5 series 10 years old still running great. Purchased another BMW in 2009 a 7 series from an dealership in OC and it has been a night mare and it will be the last. The car drinks a quart of oil every 2000 miles and I was consistently told this was normal. At 53,000 another BMW dealership discovers I have an oil leak and the values need to be replaced. My car has been in their possession 3.5 weeks.
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Half the work, and Poor Professionalism. BMW of Greenwich CT
Posted by on
PORT CHESTER, NEW YORK -- So after 3 weeks of being without my car, I got a call this morning that my car was finally ready. Naturally I was very excited. First I went to return the rental. This took me an hour.

I made my way to BMW, to find that they are charging me another 534 for a part they forgot to bill my insurance, but they will fax them and my insurance send me a check without a doubt. I also notice two dents in my car that were supposed to be repaired, but were only partially fixed. They were still there, but not as bad. I would like you guys to know that I am not just another dumb female consumer. This is how the situation proceeded to go down:

Naturally, I call my adjuster with concern to both of these issues. First he told me, that he told the people in the auto body that he will not pay for anything unless they call him to come and look at the car. Knowing this, they falsely told me he would pay the 534, but in reality I would find out that I am stuck paying it when my insurance refuses to reimburse me. I felt that they owed me a loner car. I returned the rental, and they told me car was done. It has dents in it, and they did not comply with what my adjuster had told them. The managers response was this:

"It's not my fault you spent an hour returning your rental, and I don't owe you a loner car because you were not going to take your car anyway because you don't want to pay the 534."

OK, so this is what I have to say. Yes it is your fault I spent an hour returning my car today, because I wouldn't have returned it today. Yes you do owe me a loner car because you anticipated that I would be so excited to get my car back I would overlook the dents you left in it. By not examining my car, or by accepting them. Yes you owe me a loner car because you knew that my insurance would not pay me the 534 without looking at my car first, and flat out lied to me.

The degree of professionalism in that place was a disgrace. Not only should he have provided me with a loner car, but he had the nerve to say he will never take Geico cars again right in front of me. He cried over the 534 stating that my adjuster has photos and should pay. Does it puzzle you that through all of this he seemed to completely look of the fact that he was going to charge me 6500 dollars for a car that still had dents in it? All he cared about was the 534 and he was not giving me a loner car because of it. Given the price I paid for my car new, I would expect better service as a BMW owner, and a as a potential buyer another new BMW somewhere down the line.

I am sorry, but if I owned and insurance company I wouldn't want to lay out money without seeing what I am being charged for either, because we all know how honest auto bodies are. I think they were completely justified in their request.

Needless to say, I went back to get another rental car that I am supposed to pay tax on even though I was promised back my car in 15 work days. BMW of Greenwich is a shady establishment, with bad professionalism that does a half ass job on auto repairs. They lie to you about reimbursement promises, and want to send you home in a car that is still damaged. I will never go there again, and I suggest that anyone who owns a BMW, and or is looking to buy one avoid that place at all costs.
     
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Anonymous on 2008-09-24:
I'm not sure,but if they "forgot" to bill the insurance shouldn't they at least call you to let you know of the mistake? I agree,unprofessional shop and manager.
FedUPinNYYY on 2008-09-24:
They did let me know of the mistake. They made me believe he agreed to reimburse me. I'm happy I always check everything. As a matter of fact my adjuster told me he talked to them this morning before I went to get the car, and told them he wouldn't pay without seeing my car. They pretty much lied and tried to stick me with a bill knowing I would not be reimbursed. I also believe you can't tack on charges after a final estimate has been done.

They should be happy I checked, because I would have sued them after, and they wouldn't have seen anything. Just like I sued BMW of Westchester. I'm running out of places to take my car.
Ttereza on 2009-08-10:
They've just been spoiled by all us dumb females!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Service & Sales People Look Down on Us
Posted by on
Rating: 1/51
AUSTIN, TEXAS -- I drove with my daughter (just came back to town from summer break 2013/06 of college). we arrived with my 2013 high end vehicle and park far away. I told my daughter not to look at BMW since her aunt has so much problem with her M5 and got rid of it within 6 months. We went in walk around and take look and went inside to ask for help, there are 2 sale man and 1 sale woman passing by and not stop to talk to us.

At that moment my daughter and I knew this is not a place to buy car.

In Austin, there are so many folks are rich. Now BMW of Austin had show me their attitude and I just bring my money to buy nice car with less stress and trouble.

Good bye BMW of Austin and it was nice to know your all.
     
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FoDaddy19 on 2013-09-26:
Did you ask to speak with a salesperson? Most people don't like to be jumped by an uppity salesperson as soon as the step on the lot, so some dealerships will let you browse the inventory in peace until you ask for help. It's a good practice IMHO.
ticia232 on 2013-09-27:
I agree FoDaddy. When my husband and I were car shopping if we were approached early and shown cars that we weren't even looking for we would tell them we were just looking and leave. One place had a good idea, they had a receptionist that would greet you and say look around if you have any questions I'll get a saleperson for you. That is where we bought our car. More places should do that.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Car Went Into "LockDown"
Posted by on
Rating: 1/51
My daughter's BMW went into a lockdown when she turned her car key the "wrong way" in the door lock. Her purse was in the car, but fortunately her small children were not. AAA could not unlock the car and the car had to be towed to a dealership. This incident could have been horrific if her small children had already been put in their car seats and the car went into lockdown. We were told that these "things" happen. People have to be aware of such a possibility. It seems that in an effort to prevent robberies, a child could be put at risk.
     
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DebtorBasher on 2013-06-26:
Something like that should be an 'optional' feature that the owner/driver can switch on or off...kind of like the window locks in the back seats.

I can understand your concern, as you said children or a pet could get locked in the car. I don't see how this will stop the car from being stolen, since the feature only works if a person has the key in the first place. It's a stupid feature...thanks for warning others.
DebtorBasher on 2013-06-26:
There's many complaints online about this feature:
http://www.bimmerfest.com/forums/showthread.php?t=553506

Looks like there are some YouTubes about this as well.
trmn8r on 2013-06-26:
I don't see why it would have been horrific if children were in the car. Get something and break the window - emergency solved.

This problem doesn't appear to be common. There are a few indications online of "lockouts" on the ignition - I didn't find one on the door lock itself. BMWs are different - I have a motorcycle and it sometimes has a mind of its own. That is "German engineering" for you.
jeff on 2013-06-27:
Yeah GREAT suggestion trm...and I'm surprised you didn't ask her to send the bill for the new window to BMW...oh wait I guess they wouldn't be responsible for that would be your response right? smh.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No-Cost Maintenance
Posted by on
Rating: 1/51
WOODCLIFF LAKE, NEW JERSEY -- BMW & I have a dispute as to what no-cost maintenance means. I had my 2008 BMW 335i (XXXXXXX) serviced at BMW Dealer. I called the BMW Dealer on Monday 9/17/12 to request an appointment. The earliest they could service the vehicle was on Wednesday 9/19/12.

My Service Advisor informed me that the four (4) years of no-cost maintenance ended at midnight on 9/18/12 (the in service date of the vehicle was 9/19/2008) however as a result of making the appointment on 9/17/12 he felt the repairs would be covered. However the Warrant Advisor disagreed and I had to pay $50.00 as a deductible for a certified protection repair. BMW had to replace the gearshift assembly because that it was near impossible to remove the Key. BMW claims this was a result of the work being performed on 9/19 and not before midnight on 9/18 (note the appointment was made on 9/17).

Written by a very disappointed owner of two (2) BMWs. Guess no-cost does not mean no-cost (Has to be a German miscommunication).
     
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BigAl on 2012-12-27:
I don't see how replacing a gearshift assembly would be considered maintenance.
At Your Service on 2012-12-28:
I agree with BigAl in that this isn't maintenance. It is something that may have been under warranty, but was done outside of the warranty period. It's unfortunate that it was so close too.
trmn8r on 2012-12-28:
The first reply brings up an interesting question, and that is whether this repair would qualify under "maintenance".

However, it sounds like the disqualification is based solely on the date of repair. I can see both sides of this argument - the good part is the amount in question appears to be only $50.
BigAl on 2012-12-28:
trmn8r- How many times have you taken your car in for maintenance and said rotate the tires, change the oil and replace my gear shift assembly?
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Dealership lies to customers and downright dishonest
Posted by on
This is a follow-up to my complaint against BMW of Austin, TX. Since BMW of Austin, TX, wanted to take all four tires off to turn off my lights, such as an Air Sensory Light for allergies, which I do not suffer from, and a light that showed I replaced my tires from Discount Tires, BMW was out to screw me. I could not see how taking off all four tires would turn the lights off. I took my car back to Discount Tires, in Austin, and the left bottom stalk on the steering wheel was turned by the mechanic of Discount Tires, and VOILA - LIGHTS TURNED OFF!!!!!!!!!! A simple turn and it took all of 4 minutes. Thank you Discount Tires of Austin, and thank you for your honesty, great workmanship and having real mechanics. BMW is a corrupt company, and I will never, as long as I live buy a cheaply made BMW with dishonest BMW dealerships, who only care about taking your money. The dealerships are corrupt, along with the corporate office.
     
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Alain on 2011-10-05:
I'm assuming you're referring to http://www.my3cents.com/showReview.cgi?id=105433
You can file a complaint about this BMW dealership at: http://www.oag.state.tx.us/consumer/complain.shtml
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BMW Financial Services
Posted by on
BMW's are great cars! BMW Financial Services are horrible people to deal with. Don't use the financial services, they are great when they are taking your money, but they do nothing for you when you really need them.

My lease expired in August and so did my state vehicle registration. I extended my lease for 2 months and in that time frame they, BMW Financial Services, the technical owners of the vehicle did not send me my renewal documentation and also refused to send me a power of attorney so that I could register the vehicle. They said the lease was over so they would not send me the power of attorney and it was my responsibility to register, how I am to do this when I don't technically own the vehicle. Further, I paid off the vehicle, they cashed my check and have the money, because I sent a personal check rather than a registered check, they are holding the title for 15 days, their policy. I call it punishment for not sending a certified check. I was out of town on an assignment and could not send a certified check so I did what I could. They have since cashed the check and have the money, but they want me to further get a letter from the bank and send them a photocopy of the cashed check by Fedex to prove that they have they money. Can't they check themselves, they cashed the check, don't they record it in their account, don't they have an accounts receivables department. All this so that I may be able to get my title a couple of days earlier, maybe. I could do all this and they said that may be they might send it a couple of days earlier, maybe. I am in a pinch because I got stopped by the police for having an unregistered vehicle and was told that they could ticket and tow me for that offense. I told this to BMW FS and told them of my difficult situation, they did not care.

So don't fall to their mercy, because they do not believe in customer service.
     
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BMW 635csi - only one tire available at ridiculous price ($417 each)
Posted by on
WESTWOOD, NEW JERSEY -- I have a 1987 BMW and tried to replace the tires for the 2nd time since my ownership and found that there is only one tire that will fit the European rims that came with the car (several years ago the tires were readily available and ~100 each). Currently, the tires are rare and now cost 417 each! I requested financial assistance from BMW of North America with either replacing the rare rims or offsetting the cost of the tires since they specified only Michelin trx tires for the car when it was produced. Only Coker tire supplies these tires currently. Michelin told me that they have no influence on the price that Coker charges, and no responsibility for the tires. However, Coker told me that Michelin still makes them ? I have sent emails to the President of BMW of NA, customer relations and others in Germany, to no avail. Unfortunately, I will spend the money on an attorney to represent my concerns. This is bad customer relations and was not a sound business decsion to specify only one tire manufacturer/tire and leave customers in a lurch who bought this car that cost $48K in 1987! BMW has told me they are not responsible for the tire price and refused to help me. My only choice now is to take legal action, pay the ridiculous price for tires ($1700- 1900), sell the car, or try to sell the car! Not the customer service I expected from a "luxury " car dealer! In this tough economic time I am not in a position to pay the ridiculous amount above, and I do not think it is reasonable. I am now limited in the usage of the car as it is a danger to my health and safety. This was a design flaw to specify only one tire manufacturer and tire size for a car. Should BMW, Michelin, and/or Coker Tire decide to step up and help me, I will request that this post be removed and/or provide an update.

     
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JR in Orlando on 2009-10-22:
Are you kidding? Reality meets dream world of high price cars. You have a car which sold for $47,000 in 1987, when the average car then was about $12,000. The tires for that $12,000 car cost about $400 for a set now. Your tires for a $47,000 car cost about $1,600. Sounds like percentage wise that is pretty reasonable.

Also, there is no design flaw, anymore than there would be if the price of the BMW key fob, air cleaner, engine or other part cost more than you wanted to pay. When you have a high price auto, you have high price bills.
Anonymous on 2009-10-22:
You say: "Not the customer service I expected from a "luxury " car dealer!" Actually, though, you are not the customer a luxury car dealer expects. Just remember, when all is said and done with your attorney, the tires will still cost that much - plus, for you, the additional cost of attorney fees.

I remember when (15 years or so ago) the basic maintenance on some Volvo models was about $2,000 a year. I had to decide was that worth it to me and could I ultimately afford it. I decided I didn't WANT to afford it, and passed. I never would have thought I could sue.
TheMightyBoosh on 2009-10-22:
How is a lawyer going to help you besides explaining the laws of supply and demand before showing you the door?
Anonymous on 2009-10-22:
If you want cheap tires, shouldn't have bought an expensive car.
PepperElf on 2009-10-22:
I guess the lawyer will order coker to lower his prices?
or order BMW to make them or something?
Anonymous on 2009-10-22:
LMAO at this complaint. You have GOT to be kidding me!

In 1987 the average price of a concert ticket was $17. It is now average $50. The average price of a pack of smokes was 95 cents. They are now about $5.

You bought a car that was expensive for THAT time period, and wonder WHY the tires are expensive NOW?

Do you see where this is going?
Slimjim on 2009-10-22:
You have a 23 year old car that uses a tire that only recently, shot up in price due to supply and demand, and you want to take legal action because the tire is priced higher than you feel it should be?!? I'm going to guess you haven't spoken to an attorney yet on this, and no doubt won't.
redmx3racer on 2009-10-22:
Ahhh yes the good ole' TRX tires. Good luck. A lawyer and/or the dealer can't help you out. It's simply technology that was once cutting edge which is now outdated. FYI for anyone who wants to know what the OP is talking about.
http://en.wikipedia.org/wiki/Michelin_trx
redmx3racer on 2009-10-22:
Also-Avon (tire-not makeup) used to make a TRX tire,don't know if they still do.
Anonymous on 2009-10-22:
Things change in 23 years. A lawyer will only take your case for the retainers fee and then advise you not to sue. Easy money for them doing nothing.
JR in Orlando on 2009-10-22:
Flash: NEWS UPDATE: Price of tires for Model T Fords more than originally. Big tire companies not producing them. Car owners upset, demand tires for original cost - claim Model T's defective because tires that size no longer mass produced. More at 11:00.
Critical_level2 on 2009-10-22:
For the price of a new set of tires, you could get a new set of rims and better tires. If you are planning to make this vehicle into an all original show car, then you have no choice but to get the TRX tires. But most people who build all original show vehicles don't mind the extra expense. If you have such an issue with tire expense, sell the BMW and buy a Honda or something else. Then you can get new tires for around $50-60 each.
MagnumDriver308 on 2009-10-28:
NO CRITICISM - JUST ADVICE. HERE'S WHAT I DID:

Listen, I had the same exact thing happen with my Ferrari: Before I bought it, I checked with Discount Tire: Yep, plenty of tires available for Ferrari 308; prices ranging from about $98 each up to $400.

Flash forward five years: Need new tires. ONLY available tires are TRX from Coker: $475!

I bit the bullet, but wondered what the he11 happened.

Turns out that my year Ferrari (1980-1983) had "metric" rims that will only accept the TRX - and while TRX was state-of-the-art in 1980, there are far better tires available now for far less money.

So, I recommend that you do what I did: Buy bigger wheels. Sure, there's an initial cost outlay, but you'll keep the wheels as long as you own the car. With my new 16" wheels, I have my choice of tires, and even the super-high performance tires aren't $475. Plus, the wheels I bought are original Ferrari wheels, the same ones the factory put on the later 308 series, and the car looks better and handles better.

And the cost of the wheels is less than the cost of a lawyer, which isn't going to get you anywhere anyway.

Hope this helps!

~Bob
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First Gear Engaging
Posted by on
I bought my BMW G650GS in November of 2008 and by October of 2009 I have put on 3100 miles. I have experienced a periodic 1st gear engagement problem at stop lights several times threw out those miles. A few months ago, at a stop light, 1st gear would not engage until the third and very forceful jamming of the gear shift lever down. This was at a very busy intersection and I had cars behind me honking, embarrassing to say the least. This was the worst case scenario of this defect to date. I took it to BMW of San Diego, Ca. and explained the problem to them and they kept the bike for 4 days to evaluate the problem and charged me $25 to look at what was, to me, a serious safety problem. After 4 days they said they could not duplicate my problem and there was nothing they could do. I took the bike to BMW of North County (San Diego) and they made at the same conclusion. While talking to another rider in the parking lot, who was a machinist, he explained that the gears of the BMW are made in a way that this problem must be compensated by the rider as a precautionary act. WTF. This is my first BMW and I expected that this kind of flaw would never be imposed on a new rider without some kind of warning or caution.

The perception I have of this is that BMW's engineering management assumes that a BMW rider must be qualified like a pilot to ride their bikes or you'll just learn how. I now am considering what to do; contact a product defect lawyer, sell the bike at a loss and get another brand, filing a lawsuit to demand full payment returned for this defect. What I do know is that this problem could result in injury by just a small thing as a distracted driver behind me moving with the traffic around him. This is not right! It is worse than a suicide clutch on a Harley because you can't predict when it will happen. I have parked the bike and have contacted BMW of America to sort out a solution. CAVEAT EMPTOR or 'BUYER BEWARE' it's not a perfect world.
     
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klobbersaurus685 on 2009-10-07:
I currently own 2 BMW bikes, an 02 and 07. I have never had a single problem with any of the gears and have never heard of this being a problem.
If you are slowing down the bike by just putting in the clutch and braking, the transmission won't 'line up' with first gear correctly causing difficulty going into gear.
That is the same for all bikes and you should down shift through the gears as you slow.
BMW won't do anything and shouldn't have to do anything about this.
TRUSSGUY on 2009-10-08:
I'm sure your BMW's are fine. Mine is not! It is a problem and your guess as to how it happens is wrong. It happens when at a stop in neutral and the clutch is applied and it does not engage into gear after multiple attempts. This is an attitude problem, not accepting that something could be wrong or defective with a BMW. I have proof it is, do you have proof that it is not? Of course not. And they already have done something about it. [snip - please be respectful of members]
Anonymous on 2009-10-08:
Truss, that is not the way to get help around here. Klobber gave good advice. Just because it doesn't match your specific situation, and how would he know unless you told him, is no reason to be rude.
jktshff1 on 2009-10-11:
Is this your first bike? I believe your "machinist" friend is wrong. Is this an intermittent problem, or does it happen all the time? If it is intermittent, how often does it happen?
You took it to 2 different dealerships and they could not duplicate the problem. How are they supposed to fix it? Could you duplicate the problem for them?
As for klobber, I have to agree, even going through the gears downshifting when you are stopping is a good idea.
TRUSSGUY on 2009-10-11:
Well jktshff1, just saying that a machinist is wrong is a weak argument. I would have to go with him because of the inherent skill and experience that he would have as well as being a BMW rider for 20 years. The explanation that he gave also gave me insight as to why the 2 Dealerships would not fess up to a problem with the bike. The transmission has the kind of gears that have this flaw I believe as a comprise for another advantage. The dealerships explained that it might be 'rider error'. The most aggrevating thing is being at a stop sign and having no response to the effort of putting it in gear. It is dangerous as I pointed out in my first posts. I am a skilled rider with 35 years on all kinds of motorcycles and as you may sense, I'm not seeking help with my problem just advising those who are considering buying a BMW motorcycle. They have hidden idiocyncracies that can be dangerous!
PepperElf on 2009-10-11:
perhaps you should try an independent licensed mechanic then
that way you can avoid any "dealership bias"

in fact don't even tell the independent mechanic what the dealers said... just see what he or she says the issue is.

jktshff1 on 2009-10-11:
Well then you should have put this as informative, rather than a complaint, if you are trying to help out other riders. You did not answer my questions, 1. is it intermittent? 2. Can you duplicate the problem for them?
As a rider for over 40yrs (hogs, BMW, Honda, etc) and with a son in law that is a certified BMW mechanic, myself and him have not seen this problem.
Pepper said it right, find you and independent to look at it.
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Rebate Customer Service
Posted by on
I purchased a 2009 BMW R1200GS Motorcycle with a rebate of 1250.00 on Sept. 30 2009. I asked if there were going to be any rebate changes and was told BMW always gives advance notice of any changes. That is Total BS. When I call BMW to complain that the rebate changed from 1250.00 to 2000.00 in one day. They tell me there is nothing they can do about it. To this day I have not picked up the bike from the dealer. The dealer has tried to help. BMW does tells me tough luck. Well here is to you BMW. Your customer service sucked on my first bike shame on you. I gave it a try on a second bike because I liked the dealer but I will NEVER do business again with this kind of treatment. You do not produce a product that allows you to treat people like dirt and get away with it. I hope someone reads this and goes to another product where the manufacturer will stand behind the customer. Thanks for nothing.
     
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Anonymous on 2009-10-06:
I don't get your complaint.
klobbersaurus685 on 2009-10-06:
So, the rebate was 1250 when you bought the bike and then later was upped to 2000 for new purchases?
I don't get what the problem is, you are getting a rebate.
Would you be demanding a rebate if you bought the bike without a rebate and then the next day they offered a rebate?
jac1975 on 2009-10-08:
I promise you anyone out there would want the rebate difference if it changed the next day. You can't tell me BMW had no idea the rebates were going to change the next day. You should give the customer the option to by today or wait one day for a different rebate.
JR in Orlando on 2009-10-08:
I would expect to be told about the additional rebate, since it probably comes from the manufacturer. If dealer had to pay any of it, they could have raised the price of the bike to cover their share of the extra $750.00 and you still would come out ahead:

bike 12,000 - 1,250 = $10,750.00 total
if they had to pay part of additional $750 rebate e.g.
Bike 12,250 - 2,000 = $10,250.oo total
Why wouldn't they have told you.
Anonymous on 2009-10-09:
When I worked in a furniture store back in the day we never told a customer they could save money by coming back the next day or week. The way the company felt is the customer is in the store NOW, therefore you have the chance for a sale. Let them leave, and your chance walks with them.
jac1975 on 2009-10-09:
If you want to stayin business these days you have to be honest with the customer. we do not have the amount of customers coming through the door that we used too. you must take care of your client base or u will be out of business.
ejumaan on 2013-04-29:
I had a similar issue with BMW customer service, I purchased a brand BMW F800R from the dealer and they never told me about the ongoing deals. After I went home looked through BMW website I found a deal which I have not been told of. I contacted the dealer and I was promised to compensate and talk to BMW. BMW refused to give me the rebate since I purchased the bike already I went through customer service and they are useless. BMW can cut there costs by shutting the customer service since its useless they are good for nothing!! Shame on you BMW
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