PORT CHESTER, NEW YORK -- So after 3 weeks of being without my car, I got a call this morning that my car was finally ready. Naturally I was very excited. First I went to return the rental. This took me an hour. I made my way to BMW, to find that they are charging me another 534 for a part they forgot to bill my insurance, but they will fax them and my insurance send me a check without a doubt. I also notice two dents in my car that were supposed to be repaired, but were only partially fixed. They were still there, but not as bad. I would like you guys to know that I am not just another dumb female consumer. This is how the situation proceeded to go down:
Naturally, I call my adjuster with concern to both of these issues. First he told me, that he told the people in the auto body that he will not pay for anything unless they call him to come and look at the car. Knowing this, they falsely told me he would pay the 534, but in reality I would find out that I am stuck paying it when my insurance refuses to reimburse me. I felt that they owed me a loner car.
I returned the rental, and they told me car was done. It has dents in it, and they did not comply with what my adjuster had told them. The managers response was this: "It's not my fault you spent an hour returning your rental, and I don't owe you a loner car because you were not going to take your car anyway because you don't want to pay the 534."
OK, so this is what I have to say. Yes it is your fault I spent an hour returning my car today, because I wouldn't have returned it today. Yes you do owe me a loner car because you anticipated that I would be so excited to get my car back I would overlook the dents you left in it. By not examining my car, or by accepting them. Yes you owe me a loner car because you knew that my insurance would not pay me the 534 without looking at my car first, and flat out lied to me.
The degree of professionalism in that place was a disgrace. Not only should he have provided me with a loner car, but he had the nerve to say he will never take Geico cars again right in front of me. He cried over the 534 stating that my adjuster has photos and should pay. Does it puzzle you that through all of this he seemed to completely look of the fact that he was going to charge me 6500 dollars for a car that still had dents in it?
All he cared about was the 534 and he was not giving me a loner car because of it. Given the price I paid for my car new, I would expect better service as a BMW owner, and a as a potential buyer another new BMW somewhere down the line. I am sorry, but if I owned and insurance company I wouldn't want to lay out money without seeing what I am being charged for either, because we all know how honest auto bodies are. I think they were completely justified in their request.
Needless to say, I went back to get another rental car that I am supposed to pay tax on even though I was promised back my car in 15 work days. BMW of Greenwich is a shady establishment, with bad professionalism that does a half ass job on auto repairs. They lie to you about reimbursement promises, and want to send you home in a car that is still damaged. I will never go there again, and I suggest that anyone who owns a BMW, and or is looking to buy one avoid that place at all costs.
BAYSIDE, NEW YORK -- Not only is their service advisor **, unprofessional and straight out rude, but also lacks honesty and customer-service know-how. With the exception of BMW Bayside's very courteous and helpful secretaries **, BMW Bayside's service department's service advisors and technicians are HORRIBLE! I've been going to BMW Bayside Service station for almost 5 years, and I can honestly say that year after year, their customer service and straight out BS has become unbearable!
Thank you BMW Bayside, for making my BMW experience one that I will never forget. You just lost a customer who spent over $60K on a car from YOU! One would think that they would at least treat their own customers with honesty, integrity and friendliness. These service representatives all look miserable -- and in turn make their customers feel miserable as well!
Not only do they try to extort extra money from you on everything they do, but they also misdiagnose the "problems" and end up over-charging you for items that were either never replaced or do not need replacing in the first place! They even tried to charge me again on an item that THEY replaced for me less than 6 months ago, and should have been covered by their standard 12-months parts warranty.
Is it my fault that they can't install their own parts properly? Of course not! But if I didn't raise the point that I've already paid over $1,000 to get this part replaced 5 ½ months ago, they would have billed me again! Lazy, shady, or incompetent? You be the judge, but I say that it's a combination of all three!!
Another funny thing is that BMW Bayside controls who they issue a "customer satisfaction survey" to. In the rare instance that they somehow manage to complete a job on time, and not need to lie to the customer about some other "problem", they then decide to send that customer a "satisfaction survey" and they urge (pretty much beg) them to provide satisfactory feedback. But, as I'm sure many irate BMW Bayside customers can attest, if you've had a poor experience with them, you will not be receiving a survey! Coincidence? Not at all!
Their service advisors always manage to "misplace" or overlook your service appointment so that BMWNA never gets to see send you a questionnaire. SIMPLY PUT SHADY BUSINESS PRACTICES!!! I plan on raising these concerns to BMW North America, as I have in the past, but unfortunately this likely won't accomplish anything because I'm just one single compliant. Therefore, I urge all unhappy customers to step forward and voice their complaints with this unscrupulous dealership! Contact BMW North America and tell them exactly what is going on here! We need to put an end to these bad business practices!
I truly hope that somebody at BMW's corporate offices sees this posting and takes some form of action! BMW Bayside's Service dept.'s business practices are simply outrageous!! AVOID BMW BAYSIDE AT ALL COSTS!!! YOU HAVE BEEN WARNED!
SPRINGFIELD, MISSOURI -- I have had 3 BMW's and have enjoyed owning and driving them. Let me restate that. I have enjoyed them until the current BMW. I didn't know until well after the fact that my car was severely damaged when it was unloaded in Baltimore. It went through repair and was sold without any disclaimer at to the damage and repair. That's not a problem because the car is beautiful and you can't tell that it has been damaged. The frame was bent and can't be realigned because of the damage, but the driving of the car isn't a problem.
My complaint is they key system for the car. It's a 1995 740IL and my son took the car 680 miles to a LAN party in Missouri prior to the Memorial Day weekend. When he got in the car to start home last Thursday they car wouldn't turn over. He called AAA and they took the car to Reliable BMW in Springfield Missouri. They determined that the key had lost a lobe and it needed a new key. They also said that it needed a new module. It had to be ordered.
Since it was Thursday of a long weekend they said that the parts wouldn't be in till Wednesday of the following week. My son was visiting a guy who had left town as my son was leaving. He was stuck in a strange city 680 miles from home and didn't have a lot of money.
I called my local BMW dealership (Kelly BMW in Columbus OH) and the service manager told me they could start the car and he could drive it home without shutting it off. They could fix the car locally and my son would not have the expense of staying in a strange city for a week more than he wanted to be there. I called the dealership to tell them to start the car and let my son drive it home. They refused because they said it was impossible for that model to be started without the key and module.
Bottom line: I sit here with a bill in my hand for $467.28. That's the charge to replace the key. $45 of that bill is for freight for the key and module. Damned expensive shipping costs for a part that takes 6 days to get delivered. I am upset that a car as modern and as expensive as the BMW 740IL can't have an emergency system so that people could get home when there is a problem with a key. It shouldn't take a week to fix a problem with a key. $467 is an incredibly expensive charge for a defective key.
This is definitely the last BMW I will ever buy. I drive a Toyota Tundra pickup truck that is an incredibly reliable vehicle. I would get in it with no notice and go anywhere in the US or Canada with it and have not the first bit of doubt about making it home. A much more expensive vehicle like the BMW should give an owner the same degree of comfort and security. Mine doesn't. BMW doesn't deserve the reputation that it had earner prior to the last decade.
People vote for vehicles and other products by taking their hard earned money and buying products with it. It's how we let the producers of things know we are unhappy with how the do business. With this in mind I am never going to buy another BMW product. When they let a member of my immediate family down they don't deserve my respect or my business. It is no longer the Ultimate Driving Machine in this family.
This is a follow-up to my complaint against BMW of Austin, TX. Since BMW of Austin, TX, wanted to take all four tires off to turn off my lights, such as an Air Sensory Light for allergies, which I do not suffer from, and a light that showed I replaced my tires from Discount Tires, BMW was out to screw me. I could not see how taking off all four tires would turn the lights off.
I took my car back to Discount Tires, in Austin, and the left bottom stalk on the steering wheel was turned by the mechanic of Discount Tires, and VOILA - LIGHTS TURNED OFF!!!!!!!!!! A simple turn and it took all of 4 minutes. Thank you Discount Tires of Austin, and thank you for your honesty, great workmanship and having real mechanics. BMW is a corrupt company, and I will never, as long as I live buy a cheaply made BMW with dishonest BMW dealerships, who only care about taking your money. The dealerships are corrupt, along with the corporate office.
I drove into BMW of Bayside (now in Great Neck) to have my window looked at because of a grinding sound when closing it. My car has less than 30k miles and was maintained less than 2k miles ago here. A agent looks at my car and claims that I need engine drive belts replaced, a brake flush and a cooling system flush to the tune of $1200!!! I've read other reviews since and this seems to be their M. O. They need to be investigated and BMW owners need to stay away from this place--so sleazy, consider yourselves warned
FREEHOLD, NEW JERSEY -- I have a 2006 550i SMG that I bought in January 2008. I am extremely lucky that I bought the extended maintenance warranty because I have had nothing but problems with the car.
The car has been in the workshop over 12+ times now, for things like Hydraulic Failure, Steering Failures, Computer Failures..... I can go on on. I am actually taking the car in on the 5th of July again since my Navigation/Computer system stopped working. What make matters worse is that the car has been in the workshop for the same problem over and over again.
I called BMW North America and spoke to someone 4 times, but apparently their support line really don't do anything and can't do anything. It is sad that a luxury car maker like BMW has such poor service and support.
I am ready to sell my car and Buy a Mercedes. I also have a number of other friends who have problems with their BMW's as well and looking to sell and move on.
To all, My suggestion is to stay away from BMW's since their service and customer support is gone downhill and is only getting worse.
I am outraged with this organization. I purchased a certified pre-owned vehicle in April 2005. I told the sales representative that I would only purchase the vehicle if I could get a warranty plan with it that would last as long as the 60 month note. I was trying to avoid a car payment and a big repair bill in the same month. I knew I would not exceed the 100,000 mileage due to the closeness of my job. My only concern was the length of the warranty. He sold me a 100,000/72 month extended warranty. I took it in for service this Monday (2/1/10) and the dealership is trying to charge me $2500.00 because they say it is out of warranty. I am being told that the 72 month period actually started when the vehicle was originally retailed which was November 2003. That is OUTRAGEOUS!!! Why the hell would I purchase an extended warranty from the time I didn't even own the vehicle. This is ludicrous. The salesman committed fraud and all their customer service can say is sorry about that. I will NEVER purchase a BMW again. I have consistently experienced bad service from them. Stay away from the Silver Spring dealership, their service is horrible. In fact, I'd stay away from BMW altogether. I had no idea they had such negative PR on the internet until I started researching them.
NEWPORT BEACH, CALIFORNIA -- I took my car in for service at Sterling BMW in Newport Beach and they did absolutely nothing to help me. I purchased a brand new M6 from them and not even a year later the paint is coming off due to manufacturer defect. I took it in and explained it to them that the paint is coming off which should happen with a $100K car. They pretty much told me there was nothing to do. I was extremely mad and disappointed in their service. You would think that they would provide phenomenal service considering they sell high end cars, but was I wrong. Not only were they rude, but they didn't even bother to help me or work something out with me. So now I am basically at a loss. I will never buy from Sterling again and I will never take my car in for service there either.
WOODCLIFF LAKE, NEW JERSEY -- When I bought my BMW, I called up BMW of North America to transfer any extended warranty records to my name. BMW of NA recorded all my information and assured me that was all I needed to do.
"Are you sure?" I asked, being told by the seller that there was paperwork involved.
"Yes sir, just enjoy your BMW!"
Well, lo and behold, the extended warranty was never transferred and BMW of NA says nothing can be done because it's been more than 30 days since I bought the car.
BMW of NA even pulled call records and verified that "warranty" was listed on the call notes, but they're still "unable to do anything". Seriously, you misguide me and can't own up to your rep's fault? I'm not asking for freebies, but warranty coverage that's been paid for.
This is the last time I, or anyone in my circle of influence, consider a BMW.
OCN BUILDING, -- BMW is a premium marque car, that drivers pay for, to get good quality cars to enjoy. I was astonished lately, that my car had this terrible squeaking sound everyday that I drive now. My car is just 11 months old, and such problem should ven exist, as I drove may types of others cars too that does not have such issue.
The best part is, PML, the authorised service center, their staff acknowledge there is such problem, smiled, and tell me simply, that they will use friction tapes around my door seal area to cancel off the rubbing effect that causes the squeak sound!!! They even dare to say, they use 3M tapes only!
If rubber seals can create such problem/issue, why BMW (of such high quality R&D team) was not able to solve the problem in a more professional way, like using better seals like Japanese cars?