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Terrible Customer Service From Service Dept at Sterling BMW Newport Beach
Posted by Mattkemp on 12/17/2009
NEWPORT BEACH, CALIFORNIA -- I took my car in for service at Sterling BMW in Newport Beach and they did absolutely nothing to help me. I purchased a brand new M6 from them and not even a year later the paint is coming off due to manufacturer defect. I took it in and explained it to them that the paint is coming off which should happen with a $100K car. They pretty much told me there was nothing to do. I was extremely mad and disappointed in their service. You would think that they would provide phenomenal service considering they sell high end cars, but was I wrong. Not only were they rude, but they didn't even bother to help me or work something out with me. So now I am basically at a loss. I will never buy from Sterling again and I will never take my car in for service there either.
     
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Posted by dan gordon on 2009-12-17:
blaming a dealer for a manufacturing defect is pretty absurd don't you think? Your going to punish a retailer for a bad product? Did you call BMW? Did you search online for similar issues with other car owners? I understand your frustration but your punishing the wrong party.
Posted by skelly39 on 2009-12-17:
Why would you "work something out" with the dealer if you are not responsible for the faulty paint? BMW should be taking care of that for you, in full.
Posted by Skye on 2009-12-17:
You should contact, Bavarian Motor Works. The dealer only sold you the car, they didn't manufacture it.

Good luck!
Posted by ChuhBaca on 2009-12-17:
I agree, the problem is the paint, which is the manufacturer. The dealership that sold you the car, however, should be an advocate for you. This applies even more to a dealership than any other reseller. The dealer and the manufacturer have this elaborate way of ensuring that they are both profitable. The manufacturer provides he car to the dealer for "invoice". Then there's factory-to-dealer incentives. Then there's an additional kick-back payment made to the dealer for selling the car, a month or 2 after the sale is made.

What I'm saying is that a dealership has no justification to wash their hands of manufacturer defects.
Posted by madconsumer on 2009-12-17:
one would like to expect more from a $100k vehicle.
Posted by BMWRider on 2013-07-31:
I hear ya. I bought my 2014 BMW 6 series for $100K. Two weeks later the top window flew out while I was driving on the 55 fwy. Manufacturer defect. Luckily no one was hurt. Took it in and 6 weeks later, I went to check it out and it's still not fixed. No calls from them or nothing for 6 weeks. They say they can't do anything about it until parts comes in. What am I supposed to do, just wait? Shitty service... $100K car. Never buy from them. They don't stand by the product that they sell.
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Customer Relations mantra: "There's Nothing We Can Do"
Posted by Aomer on 11/23/2009
WOODCLIFF LAKE, NEW JERSEY -- When I bought my BMW, I called up BMW of North America to transfer any extended warranty records to my name. BMW of NA recorded all my information and assured me that was all I needed to do.
"Are you sure?" I asked, being told by the seller that there was paperwork involved.
"Yes sir, just enjoy your BMW!"

Well, lo and behold, the extended warranty was never transferred and BMW of NA says nothing can be done because it's been more than 30 days since I bought the car.

BMW of NA even pulled call records and verified that "warranty" was listed on the call notes, but they're still "unable to do anything". Seriously, you misguide me and can't own up to your rep's fault? I'm not asking for freebies, but warranty coverage that's been paid for.

This is the last time I, or anyone in my circle of influence, consider a BMW.
     
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Squeaking sound in my car
Posted by Nipetronic on 11/11/2009
OCN BUILDING, -- BMW is a premium marque car, that drivers pay for, to get good quality cars to enjoy. I was astonished lately, that my car had this terrible squeaking sound everyday that I drive now. My car is just 11 months old, and such problem should ven exist, as I drove may types of others cars too that does not have such issue.

The best part is, PML, the authorised service center, their staff acknowledge there is such problem, smiled, and tell me simply, that they will use friction tapes around my door seal area to cancel off the rubbing effect that causes the squeak sound!!! They even dare to say, they use 3M tapes only!

If rubber seals can create such problem/issue, why BMW (of such high quality R&D team) was not able to solve the problem in a more professional way, like using better seals like Japanese cars?
     
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Posted by redmx3racer on 2009-11-12:
Well-3M is a premium, marquee tape....
Posted by Starlord on 2009-11-12:
Your description of a squeaking sound is not enough for anyone to diagnose the problem. When does the squeak occur? When you drive straight? Turn? Stop? Close a door? Just saying you have a squeak is totally useless. Usually, to take care of a squeak, we used a product that we used on tires, called RuGlide, that is a rubber lubricant. I wish you luck but any car can get a squeaking sound, from a Yugo to a Rolls Royce. In all my years as a tire man and mechanic, I never heard of using friction tape to stop a squeak; someone pulled your leg real good.
Posted by Starlord on 2009-11-12:
After doing some thinking on this issue, I realized your subtitle was rubber door seal issue. If your door seals are squeaking, you don't have your door completely closed. If the door is securely shut, there is no movement, which is required for the door seals to squeak. Shut your door a bit harder is all that is needed. Malfunction between seat and steering wheel.
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BMW 635csi - only one tire available at ridiculous price ($417 each)
Posted by Vedra on 10/22/2009
WESTWOOD, NEW JERSEY -- I have a 1987 bmw and tried to replace the tires for the 2nd time since my ownership and found that there is only one tire that will fit the european rims that came with the car (several years ago the tires were readily available and ~100 each). Currently, the tires are rare and now cost 417 each! I requested financial assistance from BMW of North America with either replacing the rare rims or offsetting the cost of the tires since they specified only Michelin trx tires for the car when it was produced. Only Coker tire supplies these tires currently. Michelin told me that they have no influence on the price that Coker charges, and no responsibility for the tires. However, Coker told me that Michelin still makes them ? I have sent emails to the President of BMW of NA, customer relations and others in Germany, to no avail. Unfortunately, I will spend the money on an attorney to represent my concerns. This is bad customer relations and was not a sound business decsion to specify only one tire manufacturer/tire and leave customers in a lurch who bought this car that cost $48K in 1987! BMW has told me they are not responsible for the tire price and refused to help me. My only choice now is to take legal action, pay the ridiculous price for tires ($1700- 1900), sell the car, or try to sell the car! Not the customer service I expected from a "luxury " car dealer! In this tough economic time I am not in a position to pay the ridiculous amount above, and I do not think it is reasonable. I am now limited in the usage of the car as it is a danger to my health and safety. This was a design flaw to specify only one tire manufacturer and tire size for a car. Should BMW, Michelin, and/or Coker Tire decide to step up and help me, I will request that this post be removed and/or provide an update.

     
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Posted by JR in Orlando on 2009-10-22:
Are you kidding? Reality meets dream world of high price cars. You have a car which sold for $47,000 in 1987, when the average car then was about $12,000. The tires for that $12,000 car cost about $400 for a set now. Your tires for a $47,000 car cost about $1,600. Sounds like percentage wise that is pretty reasonable.

Also, there is no design flaw, anymore than there would be if the price of the BMW key fob, air cleaner, engine or other part cost more than you wanted to pay. When you have a high price auto, you have high price bills.
Posted by Anonymous on 2009-10-22:
You say: "Not the customer service I expected from a "luxury " car dealer!" Actually, though, you are not the customer a luxury car dealer expects. Just remember, when all is said and done with your attorney, the tires will still cost that much - plus, for you, the additional cost of attorney fees.

I remember when (15 years or so ago) the basic maintenance on some Volvo models was about $2,000 a year. I had to decide was that worth it to me and could I ultimately afford it. I decided I didn't WANT to afford it, and passed. I never would have thought I could sue.
Posted by TheMightyBoosh on 2009-10-22:
How is a lawyer going to help you besides explaining the laws of supply and demand before showing you the door?
Posted by Anonymous on 2009-10-22:
If you want cheap tires, shouldn't have bought an expensive car.
Posted by PepperElf on 2009-10-22:
i guess the lawyer will order coker to lower his prices?
or order bmw to make them or something?
Posted by Anonymous on 2009-10-22:
LMAO at this complaint. You have GOT to be kidding me!

In 1987 the average price of a concert ticket was $17. It is now average $50. The average price of a pack of smokes was 95 cents. They are now about $5.

You bought a car that was expensive for THAT time period, and wonder WHY the tires are expensive NOW?

Do you see where this is going?
Posted by Slimjim on 2009-10-22:
You have a 23 year old car that uses a tire that only recently, shot up in price due to supply and demand, and you want to take legal action becuase the tire is priced higher than you feel it should be?!? I'm going to guess you haven't spoken to an attorney yet on this, and no doubt won't.
Posted by redmx3racer on 2009-10-22:
Ahhh yes the good ole' TRX tires. Good luck. A lawyer and/or the dealer can't help you out. It's simply technology that was once cutting edge which is now outdated. FYI for anyone who wants to know what the OP is talking about.
http://en.wikipedia.org/wiki/Michelin_trx
Posted by redmx3racer on 2009-10-22:
Also-Avon (tire-not makeup) used to make a TRX tire,don't know if they still do.
Posted by Anonymous on 2009-10-22:
Things change in 23 years. A lawyer will only take your case for the retainers fee and then advise you not to sue. Easy money for them doing nothing.
Posted by JR in Orlando on 2009-10-22:
Flash: NEWS UPDATE: Price of tires for Model T Fords more then originally. Big tire companies not producing them. Car owners upset, demand tires for original cost - claim Model T's defective because tires that size no longer mass produced. More at 11:00.
Posted by Critical_level2 on 2009-10-22:
For the price of a new set of tires, you could get a new set of rims and better tires. If you are planning to make this vehicle into an all original show car, then you have no choice but to get the TRX tires. But most people who build all original show vehicles don't mind the extra expense. If you have such an issue with tire expense, sell the BMW and buy a Honda or something else. Then you can get new tires for around $50-60 each.
Posted by MagnumDriver308 on 2009-10-28:
NO CRITICISM - JUST ADVICE. HERE'S WHAT I DID:

Listen, I had the same exact thing happen with my Ferrari: Before I bought it, I checked with Discount Tire: Yep, plenty of tires available for Ferrari 308; prices ranging from about $98 each up to $400.

Flash forward five years: Need new tires. ONLY available tires are TRX from Coker: $475!

I bit the bullet, but wondered what the he11 happened.

Turns out that my year Ferrari (1980-1983) had "metric" rims that will only accept the TRX - and while TRX was state-of-the-art in 1980, there are far better tires available now for far less money.

So, I recommend that you do what I did: Buy bigger wheels. Sure, there's an initial cost outlay, but you'll keep the wheels as long as you own the car. With my new 16" wheels, I have my choice of tires, and even the super-high performance tires aren't $475. Plus, the wheels I bought are original Ferrari wheels, the same ones the factory put on the later 308 series, and the car looks better and handles better.

And the cost of the wheels is less than the cost of a lawyer, which isn't going to get you anywhere anyway.

Hope this helps!

~Bob
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First Gear Engaging
Posted by TRUSSGUY on 10/06/2009
I bought my BMW G650GS in November of 2008 and by October of 2009 I have put on 3100 miles. I have experienced a periodic 1st gear engagement problem at stop lights several times through out those miles. A few months ago, at a stop light, 1st gear would not engage until the third and very forceful jamming of the gear shift lever down. This was at a very busy intersection and I had cars behind me honking, embarrasssing to say the least. This was the worst case senario of this defect to date. I took it to BMW of San Diego, Ca. and explained the problem to them and they kept the bike for 4 days to evaluate the problem and charged me $25 to look at what was, to me, a serious safety problem. After 4 days they said they could not duplicate my problem and there was nothing they could do. I took the bike to BMW of North County (San Diego) and they made at the same conclusion. While talking to a another rider in the parking lot, who was a machinist, he explained that the gears of the BMW are made in a way that this problem must be compensated by the rider as a precautionary act. WTF. This is my first BMW and I expected that this kind of flaw would never be imposed on a new rider without some kind of warning or caution.

The perception I have of this is that BMW's engineering management assumes that a BMW rider must be qualified like a pilot to ride their bikes or you'll just learn how. I now am considering what to do; contact a product defect lawyer, sell the bike at a loss and get another brand, filing a lawsuit to demand full payment returned for this defect. What I do know is that this problem could result in injury by just a small thing as a distracted driver behind me moving with the traffic around him. This is not right! It is worst than a suicide clutch on a Harley because you can't predict when it will happen. I have parked the bike and have contacted BMW of America to sort out a solution. CAVEAT EMPTOR or 'BUYER BEWARE' it's not a perfect world.
     
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Posted by klobbersaurus685 on 2009-10-07:
I currently own 2 BMW bikes, an 02 and 07. I have never had a single problem with any of the gears and have never heard of this being a problem.
If you are slowing down the bike by just putting in the clutch and braking, the transmission won't 'line up' with first gear correctly causing difficulty going into gear.
That is the same for all bikes and you should down shift through the gears as you slow.
BMW won't do anything and shouldn't have to do anything about this.
Posted by TRUSSGUY on 2009-10-08:
I'm sure your BMW's are fine. Mine is not! It is a problem and your guess as to how it happens is wrong. It happens when at a stop in neutral and the clutch is applied and it does not engage into gear after multiple attempts. This is an attitude problem, not accepting that something could be wrong or defective with a BMW. I have proof it is, do you have proof that it is not? Of course not. And they already have done something about it. [snip - please be respectful of members]
Posted by Anonymous on 2009-10-08:
Truss, that is not the way to get help around here. Klobber gave good advice. Just because it doesn't match your specific situation, and how would he know unless you told him, is no reason to be rude.
Posted by jktshff1 on 2009-10-11:
Is this your first bike? I believe your "machinist" friend is wrong. Is this an intermittent problem, or does it happen all the time? If it is intermittent, how often does it happen?
You took it to 2 different dealerships and they could not duplicate the problem. How are they supposed to fix it? Could you duplicate the problem for them?
As for klobber, I have to agree, even going thru the gears downshifting when you are stopping is a good idea.
Posted by TRUSSGUY on 2009-10-11:
Well jktshff1, just saying that a machinist is wrong is a weak argument. I would have to go with him because of the inherent skill and experience that he would have as well as being a BMW rider for 20 years. The explaination that he gave also gave me insight as to why the 2 Dealerships would not fess up to a problem with the bike. The transmission has the kind of gears that have this flaw I believe as a comprise for another advantage. The dealerships explained that it might be 'rider error'. The most aggrevating thing is being at a stop sign and having no response to the effort of putting it in gear. It is dangerous as I pointed out in my first posts. I am a skilled rider with 35 years on all kinds of motorcycles and as you may sense, I'm not seeking help with my problem just advising those who are considering buying a BMW motorcycle. They have hidden idiocyncracies that can be dangerous!
Posted by PepperElf on 2009-10-11:
perhaps you should try an independent licensed mechanic then
that way you can avoid any "dealership bias"

in fact don't even tell the independent mechanic what the dealers said... just see what he or she says the issue is.

Posted by jktshff1 on 2009-10-11:
Well then you should have put this as informative, rather than a complaint, if you are trying to help out other riders. You did not answer my questions, 1. is it intermittent? 2. Can you duplicate the problem for them?
As a rider for over 40yrs (hogs, bmw, honda, etc) and with a son in law that is a certified BMW mechanic, myself and him have not seen this problem.
Pepper said it right, find you and independent to look at it.
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Rebate Customer Service
Posted by Jac1975 on 10/06/2009
I purchased a 2009 BMW R1200GS Motorcycle with a rebate of 1250.00 on Sept. 30 2009. I asked if there were going to be any rebate changes and was told BMW always gives advance notice of any changes. That is Total BS. When I call BMW to complain that the rebate changed from 1250.00 to 2000.00 in one day. They tell me there is nothing they can do about it. To this day I have not picked up the bike from the dealer. The dealer has tried to help. BMW does tells me tough luck. Well here is to you BMW. Your customer service sucked on my first bike shame on you. I gave it a try on a second bike because I liked the dealer but I will NEVER do business again with this kind of treatment. You do not produce a product that allows you to treat people like dirt and get away with it. I hope someone reads this and goes to another product where the manufacturer will stand behind the customer. Thanks for nothing.
     
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Posted by Anonymous on 2009-10-06:
I don't get your complaint.
Posted by klobbersaurus685 on 2009-10-06:
So, the rebate was 1250 when you bought the bike and then later was upped to 2000 for new purchases?
I don't get what the problem is, you are getting a rebate.
Would you be demanding a rebate if you bought the bike without a rebate and then the next day they offered a rebate?
Posted by jac1975 on 2009-10-08:
I promise you anyone out there would want the rebate differance if it changed the next day. You can't tell me BMW had no idea the rebates were going to change the next day. You should give the customer the option to by today or wait one day for a different rebate.
Posted by JR in Orlando on 2009-10-08:
I would expect to be told about the additional rebate, since it probably comes from the manufacturer. If dealer had to pay any of it, they could have raised the price of the bike to cover their share of the extra $750.00 and you still would come out ahead:

bike 12,000 - 1,250 = $10,750.00 total
if they had to pay part of additional $750 rebate e.g.
Bike 12,250 - 2,000 = $10,250.oo total
Why wouldn't they have told you.
Posted by Anonymous on 2009-10-09:
When I worked in a furniture store back in the day we never told a customer they could save money by coming back the next day or week. The way the company felt is the customer is in the store NOW, therefore you have the chance for a sale. Let them leave, and your chance walks with them.
Posted by jac1975 on 2009-10-09:
If you want to stayin business these days you have to be honest with the customer. we do not have the amount of customers coming thru the door that we used too. you must take care of your client base or u will be out of business.
Posted by ejumaan on 2013-04-29:
I had a similar issue with BMW customer service, I purchased a brand BMW F800R from the dealer and they never told me about the on going deals. After I went home looked through BMW website I found a deal which I have not been told of. I contacted the dealer and I was promised to compensate and talk to BMW. BMW refused to give me the rebate since I purchased the bike already I went through customer service and they are useless. BMW can cut there costs by shutting the customer service since its useless they are good for nothing!! Shame on you BMW
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Car was fun to drive but.............
Posted by Ammllc05 on 08/10/2009
I just ended a 3yr. lease on a 525i. I enjoyed very much driving the car, but dealing with BMW and BMWFinancial was terrible.

I have owned and/or lease several high line cars, but never have I seen things handled like BMW & BMW Financialhandle things.

When I got a flat tire (twice) and battery died (1) I called roadside. They have to tow the car into dealership for these things and inconveiance the customer? The battery has died in my wifes H2
and she calls, GM's roadside they show up in less than 30 minutes and PUT NEW BATTERY IN THE Truck and she is on her way again.

She did not have to ride to dealership in tow-truck and get a loner. Then when dealership puts in new battery, have drive back and get my car. Which of above is example of CUSTOMER SERVICE?

Then 8 months before end of lease I contacted BMW Financial to purchase additional miles. I was told my options were; to divide cost of additional miles into number of remaining months or pay 1 time the total. Just add that total amount to next lease payment. Well 2 days latter I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months. Things were clear enough to go to office and pay some bills. Well I forgot about adding the additional amount to Dec. 2008 lease payment, so when I reliazed that a few months latter and called BMW Financial again to see if I could still pay them, I was told "no, it's to late now."

They had record my initial call, but refused to honor previous arrangements, even though they had details of 1st call in system and I was willing to provide documentaion of health. The whole tone of person I spoke with was condesending.

Also BMW has no "Loyalty" incentives for repeat customers like Lexus, MB, Cadillic all do. The original dealership was not very helpful when I went to see about leaseing or buying another BMW.

So today I drive a 2009 IS350 Lexus and probably never do business with BMW again.

BMW may very well have the "Ultamate Driving Machine" but my experiences over last 3 years will prevent me from owning another BMW in the future. Business must be good at BMW?
     
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Posted by goduke on 2009-08-10:
Your complaining about having to drive a BMW? Really?
Posted by Anonymous on 2009-08-10:
Is the OP just showing off that they owned a BMW?
Posted by goduke on 2009-08-10:
And for the spelling bee champions out there.....I realize it should have been "you're" not "your". Didn't get to the edit in time.
Posted by PepperElf on 2009-08-10:
at least it wasn't "ur"

=)
Posted by ammllc05 on 2009-08-11:
It appears as though all people want to do here is smart comments. For the intelligent comments left by "goduke & littleyaya" I was neither complaining or showing off about driving a BMW. I was simply shareing my experiance. Maybe if you spent more time working than leaving jelous comments on internet....you also could drive BMW's and Lexus. When not on this site I'll bet your on Facebook or other site like that comparing your miserable life to others also?
Posted by Anonymous on 2009-08-11:
Whoa!! AmmLLC, the members here are just in awe of you for 'shareing' your horrific 'experiance' about the accident. They are not 'jelous' by any means.

"....Well 2 days 'latter' I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months....."
IS THAT ALL THE TIME THAT YOU WERE DOWN?! You are one tough dude!!!
Posted by DebtorBasher on 2009-08-11:
I agree with the poster...that does seem to be a bit extreme to have to tow the car to the dealership for such minor things like that. I'd look into other options. Who ends up paying for the towing? I thought 'roadside service' is to service your car on the roadside and towing service is for towing.
Posted by Anonymous on 2009-08-11:
I think the BMW company is losing their grasp on customer service. It's good you went with a different vehicle. I heard that Lexus truly cares about their customers and retains many of them by doing so. Thanks for the post.
Posted by BokiBean on 2009-08-11:
"It appears as though all people want to do here is smart comments."

We're having a lot of that lately. I dunno if some of the regs are burned out or just plain feeling mean these days but some of them need to TAKE A BREAK and lighten up on these posters.
Posted by Anonymous on 2009-08-11:
All roadside services operate differently. Perhaps he should check into a roadside service like the one that services her "H2?"
Posted by Anonymous on 2009-08-11:
Boki, unfortunately, that's been going on ever since I first came to this site--probably in late 2007. I'm sure it was going on well before that too. Nothing has ever been done about it nor will it. We will just have to ignore it. People are pretty much free to make any old rude comment they want.
Posted by DebtorBasher on 2009-08-11:
ZZ the only 'roadside service' you have experience with is getting the boot while parked on the roadside! Now hush up!
Posted by BokiBean on 2009-08-11:
True kia. But it seems to me to be getting worse lately.

People completely disregard the post and its content to slam the person posting. Sometimes I just can't ignore it, its so blatant..but you're right.

Posted by Anonymous on 2009-08-11:
zz, you have a point about the roadside service, but my lower level car came with a roadside service that I wouldn't be able to change. That's why I subscribe to AAA. They never let me down.
Posted by Anonymous on 2009-08-11:
Boki, it seems to get worse when certain people blow in. Then eventually they blow out again--like leaves in the wind. Rude comments make me know how many needy people there are out there.
Posted by Anonymous on 2009-08-11:
"We're having a lot of that lately. I dunno if some of the regs are burned out or just plain feeling mean these days but some of them need to TAKE A BREAK and lighten up on these posters."

Amen, Boki! Now knock it off DB, we regulars are tiring of you picking on us! Especially on such a harrowing post as this! If you can't say anything nice then don't say anything!!!!
Posted by Anonymous on 2009-08-11:
Indeed, people completely disregard the post and its content to talk about people completely disregarding the post and its content and then here I am completely disregarding the post and it content in order to talk about the people disregarding this post to talk about the people disregarding the post and its content. Where does it end?
Posted by Anonymous on 2009-08-11:
Here! Good night all.

Thanks for clearing that up.
Posted by Anonymous on 2009-08-11:
Considering the minimal amount that you pay for roadside assistance, it's not against the law to get a second one to your liking is it?
Posted by DebtorBasher on 2009-08-11:
And of all these posters, I'm the ONLY one who found AND voted the review 'helpful'???
Alright ZZ...I'm leaving...I go find the love on some other thread, even if I have to create my own!
Posted by BokiBean on 2009-08-11:
zz, point taken.

stew, point taken.

kia, couldn't agree more.

I'll just never understand flaming someone for no reason whatsoever. Maybe its a "get your aggression on" thing.
Posted by BokiBean on 2009-08-11:
I'm following DB. To the love.
Posted by Anonymous on 2009-08-11:
I have 2 roadside services zz. The one I received for free with my Nissan and the one I pay for with AAA. It works perfectly for me.
Posted by Anonymous on 2009-08-11:
Boki, there is no love, lol.
Posted by Anonymous on 2009-08-11:
ammllc05, don't let the rudeness get you down, bro.
Posted by Anonymous on 2009-08-11:
Indeed there is no love. There is only Stew.
Posted by BokiBean on 2009-08-11:
Hahaha@don't i know it.

Ya'll are going to have to excuse my case of nerves today..my turtle is having surgery and I'm really hyper and nervous.
Posted by Anonymous on 2009-08-11:
I'm sorry Boki. I've had Marley to the vet. $645 later and two prescriptions he is finally starting to feel better.
Posted by BokiBean on 2009-08-11:
OMG John, I wish you had said something, I would have worried with you.

We have to deal with sickness..having so many animals..but when anesthesia is involved, I kinda freak out.

I'm so happy that Marley is better!!
Posted by DebtorBasher on 2009-08-11:
John..would MarMar feel better if the Basher was there with him?
Posted by Anonymous on 2009-08-11:
From BMW's to Hummers to Politeness to Turtles.
That's what I like, a nice and to the point thread regarding the subject at hand with NO variations.

*stones in glass houses agree*
Posted by BokiBean on 2009-08-11:
Well at least you're consistant. I'll give ya that.
Posted by Anonymous on 2009-08-12:
You're right zz. I should have put it in an IM.
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My experience with BMW
Posted by X3tra annoyed on 06/09/2009
To whom it may concern, the purchase of this X3 was my first BMW. I bought it used from a dealership in Lincoln. It is in new condition however, passenger door did not open from the outside and the dealership promised in writing that would be fixed and license plates mounted. I took the vehicle to Husker BMW in Lincoln myself. I had only driven it about three days when I had taken it there and was especially concerned about how it shifts on the highway. Husker BMW service manager assured me that it is no big deal and a simple software update should fix the problem. When they told me it was finished, I made a special trip from my home to Lincoln (about 60 miles) only to find the passenger door did not open from the outside or inside. When I finally got my BMW X3 back I noticed small tears to the leather interior of the door and scratches on the tinting of the window and no difference in the of shifting characteristics. After a week of waiting for my for a response to several calls made to Husker BMW; I called John Markel in Omaha and made an appointment the next day.
At Markel they seemed more customer service oriented, I felt they were genuinely interested in solving my problem which was comforting because at this point I felt like I was limping along driving in Manual Mode on the highways and in transit tags about to expire along with factory warranty. I myself worked as a mechanic in a Ford and Chevy dealership in Nebraska City and felt the quality control at BMW of Lincoln was very inferior to standards for GM. I am now a Jet Engine mechanic in the Guard and supervise 20 year olds who know to protect a surface if your tool may damage it. I was concerned my experience is the result of my being a new owner of a BMW and being naive or perhaps less important because my warranty was about to expire, but at this point I was afraid to take my new vehicle back to Husker auto group.
I apologized to John Markel for the in transits about to expire however I had the plates with me but had not been to Lincoln yet where they would install them for free (out of state vehicle that needed a front plate). I placed the most emphasis and time on the shifting issue because this bugged me the most and is the only problem that would keep me from wanting to continue being the owner of this vehicle. I was informed they may have to put as much as 100 miles on the vehicle in order to isolate the problem and ensure it is properly repaired. The maintenance representative said she would drive the vehicle home to a small town about 25 miles south of Omaha which I thought was strange mostly because I expected it would be someone with years of experience behind a wrench who would be attempting to detect symptoms of a problem.
I also informed John Markel that it appeared that the fabric on the pillars along the sides of the windshield was faded and wrinkled, I pointed this out to BMW of Lincoln but they must not have seen this as something they fix under warranty. After a few days I got a message from John Markel stating that they found some strange behavior in the shifting and replaced some things, the pillars were replaced and that they had to charge my credit card $91 for license plate holders, I questioned the $91 and she said the front one was chrome. I figured at the time after I get the plates mounted for free, I can return the $91 plate holder and get my card reimbursed, I didn’t care... I was optimistic it would shift correctly.
When I got my BMW X3 back I first noticed it seemed louder as soon as I started it, and that my license plate holder was black plastic, and then I noticed scratches on the windshield along the bottom where it meets the dash from the installation of the pillars. When I got on interstate 680 south I was cruising at 70MPH and without any acceleration, it downshifted just before the exit to pacific street. There are vehicles with half the power of an X3 that never need to downshift going 70MPH on the interstate. Taking HWY50 south to Syracuse with the cruise control set at 60, my X3 downshifted to go up all but two or three hills which amounted to about 28 downshifts in 34 miles. Hwy 2 is a four lane hwy comparable to any interstate in Nebraska with no hills worth mentioning however, from Nebraska City to Lincoln going 70 down HWY2, it downshifts on 3 occasions. Driving on gravel roads (which I have 5 miles of to get to my house) is especially hazardous when it downshifts hard just as I crest a hill trying to keep to the right. When this first happened, it surged pretty hard despite no movement of the gas pedal. I immediately let off the gas because I did not want to go any faster, because of the amplified torque of being in way too low of gear; it activated the 4x4 antiskid measures. For this reason and the sheer annoyance of downshifting for every hill I drive perpetually in manual mode when not city driving (in Otoe county is most the time).
When I tried to contact the John Markel serveice rep, someone else was taking her place and left her a note for since she “understands” my problem. Several days later called again but she was busy but would get right back to me… which never happened. When I called the third time, she was busy and a note was left for her. By the fourth time and thereafter, my purpose was to inform them I was attempting to return the $91 worth of plastic which I removed from my front bumper and replaced with a free one. When I was available to get to Omaha before closing time, I got a hold of a different representative who was expecting me when I made a special trip to Markel BMW. Upon arrival my new representative was with another client so I had a member of Sales show me to parts department where they told me they cannot take back my $91 plastic license plate holder. To keep from throwing it at them, I bit my lip and placed the $91 piece of plastic on the counter for them to throw away and stomped off.
My next goal for this visit was to attempt to find a code so my Bluetooth phone could sync with my X3. The gentlemen behind the service counter were telling me that since there is no card in my owner’s manual, they will have to plug my X3 into the computer to find the 4 magic numbers which will be in the neighborhood of $100 or whatever the minimum labor rate. I explained gentlemen behind the service counter that if I have to pay for anything such as a number, I will go ballistic on you. In frenzy they had a printout of compatible phones and slurry of comforting promises. A guy I had never seen approached me with a note from one of my phone calls to be delivered to Kelly as though to show me they do know my case and are willing to acknowledge it now. He asked me about the shifting problem. I told him it doesn’t matter; I’m trading it in on a Subaru before fall anyway. By the time I drove home and back, my warranty will have expired; which I began to think is what they wanted… just to get me out of their hair.
I like my X3 otherwise but it seems very sad that a vehicle that advanced has such a weird shifting behavior. This thought mystifies me every time I leisurely cruise up a slight incline at less than 40 mph and the engine rpm over 3K. It is very likely I will trade it in on a Subaru because driving in manual really feels like I’m compensating for a mechanical problem on my X3. I would love a manual transmission in an X3 however I shudder to think of taking it to DesMoines IA or Denver for repairs where I would probably find the same sloppy overpriced maintenance.

P.S. I see my customer satisfaction questionnaire has expired, so I’ll try to get it to you best I can.


     
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Posted by Soaring Consumer on 2009-06-09:
So they bait-and-switched the license plate holder and it sounds like the random downshifting is a transmission problem.
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BMW of Sterling Service Dept. is terrible. They've screwed me three times now.
Posted by Panola60 on 04/05/2009
STERLING, VIRGINIA -- 1.) I took my BMW 325i back a week after I purchased it with very loud road noise. The service manager claimed it was caused by the Bridgestone run-flat tires and that all run-flats make more noise than conventional tires so there is nothing he can do. The tire noise progressively got worse until 20,000 miles when I found out that BMW and Bridgestone offer a "voluntary" recall I my particular make and size tire. Since the recall was voluntary they did not notify me even though I had already complained. The recall offered customers with less than 10,000 miles 4 new tires, customers with less than 20,000 miles received 2 new tires. Since I was already over 20,000 I got nothing.

2.) BMW recommends oil changes every year or about 15,000 miles depending on the oil monitor and driving habits. I took the car in for an oil change because it had been over 1 year since the last change. The service representative argued that the oil monitor claimed I could go another 2,000 miles before a change. After reminding him that it's BMWs policy to change the oil at least once a year or when the oil monitor mileage expires, he finally agreed to change the oil. When I got the car back the with the oil monitor reset, the computer now claimed that my next oil change would not be for 2 years instead of their service policy of 1 year.

3.) I took the car in because the brake pedal was hard to press down after the car had been sitting idle for 8 or more hours. This made it difficult to start the car since the brake needs to be pressed before pressing the starter button. After they claimed they could not find a problem, I researched it on the internet and found several customers with the same complaint along with a BMW service bulletin stating what part # to replace. I went back and showed them the service bulletin and then they replaced the part. That fixed the problem for a couple months but now it's broke again and I just can't stand going back to argue with those crooks.

     
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Half the work, and Poor Professionalism. BMW of Greenwich CT
Posted by FedUPinNYYY on 09/24/2008
PORT CHESTER, NEW YORK -- So after 3 weeks of being without my car, I got a call this morning that my car was finally ready. Naturally I was very excited. First I went to return the rental. This took me an hour.

I made my way to BMW, to find that they are charging me another 534 for a part they forgot to bill my insurance, but they will fax them and my insurance send me a check without a doubt. I also notice two dents in my car that were supposed to be repaired, but were only partially fixed. They were still there, but not as bad. I would like you guys to know that I am not just another dumb female consumer. This is how the situation proceeded to go down:

Naturally, I call my adjuster with concern to both of these issues. First he told me, that he told the people in the auto body that he will not pay for anything unless they call him to come and look at the car. Knowing this, they falsely told me he would pay the 534, but in reality I would find out that I am stuck paying it when my insurance refuses to reimburse me. I felt that they owed me a loner car. I returned the rental, and they told me car was done. It has dents in it, and they did not comply with what my adjuster had told them. The managers response was this:

"It's not my fault you spent an hour returning your rental, and I don't owe you a loner car because you were not going to take your car anyway because you don't want to pay the 534."

Ok, so this is what I have to say. Yes it is your fault I spent an hour returning my car today, because I wouldn't have returned it today. Yes you do owe me a loner car because you anticipated that I would be so excited to get my car back I would over look the dents you left in it. By not examining my car, or by accepting them. Yes you owe me a loner car because you knew that my insurance would not pay me the 534 without looking at my car first, and flat out lied to me.

The degree of professionalism in that place was a disgrace. Not only should he have provided me with a loner car, but he had the nerve to say he will never take Geico cars again right in front of me. He cried over the 534 stating that my adjuster has photos and should pay. Does it puzzle you that through all of this he seemed to completely look of the fact that he was going to charge me 6500 dollars for a car that still had dents in it? All he cared about was the 534 and he was not giving me a loner car because of it. Given the price I paid for my car new, I would expect better service as a BMW owner, and a as a potential buyer another new BMW somewhere down the line.

I am sorry, but if I owned and insurance company I wouldn't want to lay out money without seeing what I am being charged for either, because we all know how honest auto bodies are. I think they were completely justified in their request.

Needless to say, I went back to get another rental car that I am supposed to pay tax on even though I was promised back my car in 15 work days. BMW of Greenwich is a shady establishment, with bad professionalism that does a half ass job on auto repairs. They lie to you about reimbursement promises, and want to send you home in a car that is still damaged. I will never go there again, and I suggest that anyone who owns a BMW, and or is looking to buy one avoid that place at all costs.
     
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Posted by Anonymous on 2008-09-24:
Im not sure,but if they "forgot" to bill the insurance shouldn't they at least call you to let you know of the mistake? I agree,unprofessional shop and manager.
Posted by FedUPinNYYY on 2008-09-24:
They did let me know of the mistake. They made me believe he agreed to reimburse me. I'm happy I always check everything. As a matter of fact my adjuster told me he talked to them this morning before I went to get the car, and told them he wouldn't pay without seeing my car. They pretty much lied and tried to stick me with a bill knowing I would not be reimbursed. I also believe you can't tack on charges after a final estimate has been done.

They should be happy I checked, because I would have sued them after, and they wouldn't have seen anything. Just like I sued BMW of Westchester. I'm running out of places to take my car.
Posted by Ttereza on 2009-08-10:
They've just been spoiled by all us dumb females!
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