MT. KISCO, NEW YORK -- The new "state of the art" facility at Mt. Kisco BMW has earned my total lack of respect. It just opened up on Kisco Ave in Mt. Kisco and has touted itself as being the "state of the art" service center for BMW. After having my 2004 325xi serviced at the station - 2 weeks later- I was told that it was all ready to go.
Three blocks away from the dealership my oil gauge lit up. I drove it into a PitStop just to see if it needed oil. [why it would need oil after a total workover is beyone me but hey one never knows] and sure enuf it needed 8 quarts. Not only that but the anti-freeze was totally devoid of anit-freeze and completely filled with pure H2O. The technicians couldn't even up it up without burning themselves.
As if that wasn't enuf they charged me an extra 3500 for things that it absolutely needed [after telling me that it needed a few things]. Beware!
STERLING, VIRGINIA -- My brand new Mini was towed to the Sterling dealership for service, left in a "tow only" parking space, and then their service person drove the car into the garage, ruined the clutch and the dealer refused to pay for the damage they caused to my clutch in the amount of $1000! Then the manager raised his voice while talking to me on the phone.
Not to mention, this dealership charges customers (huge scam) to join a club so they get special treatment, such as guaranteed loaner vehicles while your car is serviced. If you are paying for a luxury vehicle to begin with, why do you need to pay extra for the dealer's attention? The dealer in Ohio that sold me my car treats all customers like royalty and doesn't't scam them into joining a club for preferential treatment.
BMW/Mini of Sterling is scamming customers every chance they get!
ALHAMBRA, CALIFORNIA -- I have taken my car to New Century BMW dealership located in Alhambra,California several times to have the door seals replaced and each time I am told that they have not received them from the manufacturer. I am tired of being told that this is a factory defect and that everyone is having this problem and that I am on a waiting list for these parts.
To help keep me as a potential future customer, I would like the following:
I would like the door seals for my 323BMWci replaced. I have been waiting for them since August of 2001.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
BMW -- I would like to write a complain to BMW company, the sales representative, service manager and mechanical engineer they were being so immature,reckless,careless,unable to help and feeble. Can someone please write a strong letter for me, so that I can get Compensation form the BMW.
follow "I had bought the car for three months ago, first the tuck lock having problem, second I can't start the engine, I need to call someone to boost up my car, third the gear box having problem. I have to take the car back to the dealer and fix it. So they were waste my money and time, I would like to BMW to pay for it, if the letter won't work I might taking legal action to get my compensation from BMW.
FLORIDA -- I purchased a new 1200 r BMW motorcycle less than 1 year ago the exhaust header and the wheels are already rusting. this makes a bike look old. I am 58 and fastidious regarding the care of my motorcycle. when this happened you can imagine how depressed I got. I went to the local dealer and he said a rep needs to look at the bike before they can order the new parts. they said it would take at least 3 months before they would be able to fix the problem. I spent 14.,000 on the bike less than 1 year ago and cannot believe this happened. please see what can be done. let me know.
MICHIGAN -- LAST YEAR I a water pump leak and it was replaced under warranty. Now a hose came off the radiator and lost all the coolant while on the freeway. How can the hose, new and securely clamped come off? This is a 540 '97.Some cause such as overheating , failure of the thermostat must have caused the thermoplastic on the inlet of the radiator to "melt". Who else has encountered this problem?