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BMW - Page 3

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1.1 out of 5, based on 8 ratings and
36 reviews & complaints.
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Car was fun to drive but.............
Posted by on
I just ended a 3yr. lease on a 525i. I enjoyed very much driving the car, but dealing with BMW and BMWFinancial was terrible.

I have owned and/or lease several high line cars, but never have I seen things handled like BMW & BMW Financialhandle things.

When I got a flat tire (twice) and battery died (1) I called roadside. They have to tow the car into dealership for these things and inconveiance the customer? The battery has died in my wife's H2
and she calls, GM's roadside they show up in less than 30 minutes and PUT NEW BATTERY IN THE Truck and she is on her way again.

She did not have to ride to dealership in tow-truck and get a loner. Then when dealership puts in new battery, have drive back and get my car. Which of above is example of CUSTOMER SERVICE?

Then 8 months before end of lease I contacted BMW Financial to purchase additional miles. I was told my options were; to divide cost of additional miles into number of remaining months or pay 1 time the total. Just add that total amount to next lease payment. Well 2 days latter I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months. Things were clear enough to go to office and pay some bills. Well I forgot about adding the additional amount to Dec. 2008 lease payment, so when I reliazed that a few months latter and called BMW Financial again to see if I could still pay them, I was told "no, it's to late now."

They had record my initial call, but refused to honor previous arrangements, even though they had details of 1st call in system and I was willing to provide documentaion of health. The whole tone of person I spoke with was condesending.

Also BMW has no "Loyalty" incentives for repeat customers like Lexus, MB, Cadillic all do. The original dealership was not very helpful when I went to see about leaseing or buying another BMW.

So today I drive a 2009 IS350 Lexus and probably never do business with BMW again.

BMW may very well have the "Ultamate Driving Machine" but my experiences over last 3 years will prevent me from owning another BMW in the future. Business must be good at BMW?
     
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goduke on 2009-08-10:
Your complaining about having to drive a BMW? Really?
Anonymous on 2009-08-10:
Is the OP just showing off that they owned a BMW?
Anonymous on 2009-08-11:
Boki, unfortunately, that's been going on ever since I first came to this site--probably in late 2007. I'm sure it was going on well before that too. Nothing has ever been done about it nor will it. We will just have to ignore it. People are pretty much free to make any old rude comment they want.
DebtorBasher on 2009-08-11:
ZZ the only 'roadside service' you have experience with is getting the boot while parked on the roadside! Now hush up!
BokiBean on 2009-08-11:
True kia. But it seems to me to be getting worse lately.

People completely disregard the post and its content to slam the person posting. Sometimes I just can't ignore it, its so blatant..but you're right.

Anonymous on 2009-08-11:
zz, you have a point about the roadside service, but my lower level car came with a roadside service that I wouldn't be able to change. That's why I subscribe to AAA. They never let me down.
Anonymous on 2009-08-11:
Boki, it seems to get worse when certain people blow in. Then eventually they blow out again--like leaves in the wind. Rude comments make me know how many needy people there are out there.
Anonymous on 2009-08-11:
"We're having a lot of that lately. I dunno if some of the regs are burned out or just plain feeling mean these days but some of them need to TAKE A BREAK and lighten up on these posters."

Amen, Boki! Now knock it off DB, we regulars are tiring of you picking on us! Especially on such a harrowing post as this! If you can't say anything nice then don't say anything!!!!
Anonymous on 2009-08-11:
Indeed, people completely disregard the post and its content to talk about people completely disregarding the post and its content and then here I am completely disregarding the post and it content in order to talk about the people disregarding this post to talk about the people disregarding the post and its content. Where does it end?
Anonymous on 2009-08-11:
Here! Good night all.

Thanks for clearing that up.
Anonymous on 2009-08-11:
Considering the minimal amount that you pay for roadside assistance, it's not against the law to get a second one to your liking is it?
DebtorBasher on 2009-08-11:
And of all these posters, I'm the ONLY one who found AND voted the review 'helpful'???
Alright ZZ...I'm leaving...I go find the love on some other thread, even if I have to create my own!
goduke on 2009-08-10:
And for the spelling bee champions out there.....I realize it should have been "you're" not "your". Didn't get to the edit in time.
BokiBean on 2009-08-11:
zz, point taken.

stew, point taken.

kia, couldn't agree more.

I'll just never understand flaming someone for no reason whatsoever. Maybe its a "get your aggression on" thing.
BokiBean on 2009-08-11:
I'm following DB. To the love.
Anonymous on 2009-08-11:
I have 2 roadside services zz. The one I received for free with my Nissan and the one I pay for with AAA. It works perfectly for me.
Anonymous on 2009-08-11:
Boki, there is no love, lol.
Anonymous on 2009-08-11:
ammllc05, don't let the rudeness get you down, bro.
Anonymous on 2009-08-11:
Indeed there is no love. There is only Stew.
BokiBean on 2009-08-11:
Hahaha@don't I know it.

Ya'll are going to have to excuse my case of nerves today..my turtle is having surgery and I'm really hyper and nervous.
Anonymous on 2009-08-11:
I'm sorry Boki. I've had Marley to the vet. $645 later and two prescriptions he is finally starting to feel better.
BokiBean on 2009-08-11:
OMG John, I wish you had said something, I would have worried with you.

We have to deal with sickness..having so many animals..but when anesthesia is involved, I kind of freak out.

I'm so happy that Marley is better!!
DebtorBasher on 2009-08-11:
John..would MarMar feel better if the Basher was there with him?
PepperElf on 2009-08-10:
at least it wasn't "ur"

=)
Anonymous on 2009-08-11:
From BMW's to Hummers to Politeness to Turtles.
That's what I like, a nice and to the point thread regarding the subject at hand with NO variations.

*stones in glass houses agree*
BokiBean on 2009-08-11:
Well at least you're consistent. I'll give ya that.
Anonymous on 2009-08-12:
You're right zz. I should have put it in an IM.
ammllc05 on 2009-08-11:
It appears as though all people want to do here is smart comments. For the intelligent comments left by "goduke & littleyaya" I was neither complaining or showing off about driving a BMW. I was simply shareing my experience. Maybe if you spent more time working than leaving jelous comments on internet....you also could drive BMW's and Lexus. When not on this site I'll bet your on Facebook or other site like that comparing your miserable life to others also?
Anonymous on 2009-08-11:
Whoa!! AmmLLC, the members here are just in awe of you for 'shareing' your horrific 'experience' about the accident. They are not 'jelous' by any means.

"....Well 2 days 'latter' I was hit on my Harley and sustained 9 broken ribs & broken bone in back, severe concussion etc. Which basically took me out of action for almost 2 months....."
IS THAT ALL THE TIME THAT YOU WERE DOWN?! You are one tough dude!!!
DebtorBasher on 2009-08-11:
I agree with the poster...that does seem to be a bit extreme to have to tow the car to the dealership for such minor things like that. I'd look into other options. Who ends up paying for the towing? I thought 'roadside service' is to service your car on the roadside and towing service is for towing.
Anonymous on 2009-08-11:
I think the BMW company is losing their grasp on customer service. It's good you went with a different vehicle. I heard that Lexus truly cares about their customers and retains many of them by doing so. Thanks for the post.
BokiBean on 2009-08-11:
"It appears as though all people want to do here is smart comments."

We're having a lot of that lately. I dunno if some of the regs are burned out or just plain feeling mean these days but some of them need to TAKE A BREAK and lighten up on these posters.
Anonymous on 2009-08-11:
All roadside services operate differently. Perhaps he should check into a roadside service like the one that services her "H2?"
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BMW of Sterling Service Dept. is terrible. They've screwed me three times now.
Posted by on
STERLING, VIRGINIA -- 1.) I took my BMW 325i back a week after I purchased it with very loud road noise. The service manager claimed it was caused by the Bridgestone run-flat tires and that all run-flats make more noise than conventional tires so there is nothing he can do. The tire noise progressively got worse until 20,000 miles when I found out that BMW and Bridgestone offer a "voluntary" recall I my particular make and size tire. Since the recall was voluntary they did not notify me even though I had already complained. The recall offered customers with less than 10,000 miles 4 new tires, customers with less than 20,000 miles received 2 new tires. Since I was already over 20,000 I got nothing.

2.) BMW recommends oil changes every year or about 15,000 miles depending on the oil monitor and driving habits. I took the car in for an oil change because it had been over 1 year since the last change. The service representative argued that the oil monitor claimed I could go another 2,000 miles before a change. After reminding him that it's BMWs policy to change the oil at least once a year or when the oil monitor mileage expires, he finally agreed to change the oil. When I got the car back the with the oil monitor reset, the computer now claimed that my next oil change would not be for 2 years instead of their service policy of 1 year.

3.) I took the car in because the brake pedal was hard to press down after the car had been sitting idle for 8 or more hours. This made it difficult to start the car since the brake needs to be pressed before pressing the starter button. After they claimed they could not find a problem, I researched it on the internet and found several customers with the same complaint along with a BMW service bulletin stating what part # to replace. I went back and showed them the service bulletin and then they replaced the part. That fixed the problem for a couple months but now it's broke again and I just can't stand going back to argue with those crooks.

     
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Service at Mt. Kisco BMW
Posted by on
MT. KISCO, NEW YORK -- The new "state of the art" facility at Mt. Kisco BMW has earned my total lack of respect. It just opened up on Kisco Ave in Mt. Kisco and has touted itself as being the "state of the art" service center for BMW. After having my 2004 325xi serviced at the station - 2 weeks later- I was told that it was all ready to go.

Three blocks away from the dealership my oil gauge lit up. I drove it into a PitStop just to see if it needed oil. [why it would need oil after a total workover is beyone me but hey one never knows] and sure enuf it needed 8 quarts. Not only that but the anti-freeze was totally devoid of anit-freeze and completely filled with pure H2O. The technicians couldn't even up it up without burning themselves.

As if that wasn't enuf they charged me an extra 3500 for things that it absolutely needed [after telling me that it needed a few things]. Beware!
     
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dimplepie on 2008-08-03:
"enuf" hehehehe
Anonymous on 2008-08-03:
BMW = break my wallet
TGT101 on 2008-08-04:
I could read it. Enuf. Does that even look like it is a real word?
trans am on 2008-08-20:
Customer had vehicle towed in after driving through a flooded area, the engine would not crank. Tow driver stated, "The engine is seized".
We found large amounts of water in the intake and the engine block, drained the oil and refilled, cleared the intake of water, replaced the electrical items in the intake and air breather, we also replaced the headlight (filled with water) and spark plugs and drive belts, and had vehicle detailed inside and out (all paid through claim by insurance company). Technician noticed that the two front constant velocity axles needed to be replaced (not uncommon on a vehicle that hasn’t been maintained regularly at 85 thousand miles) and four tires, the customer was given and quote and agreed to the additional non-related repairs, repairs were completed vehicle was road tested and left idling four over 1 1/2 to confirm no other present issues.
Unfortunately after the customer left, the coolant thermostat stuck closed and the vehicle stated to get hot, with the warning lights on the customer pulled into a Valvoline Quick stop oil change facility and they changed the oil at the customers request?? but stated that it was still overheating?? Customer called myself and I quickly arranged the vehicle to be towed and for Enterprise rental car agency to pick her up and get her into a rental (at our expense) so we could check the vehicle. Tech found that the thermostat was sticking closed (internal part of the cooling system) we replaced the thermostat at our expense and confirmed the present safe operation of the vehicle. The customer came into the service area complaining "we let her take her car out of here with no oil in the engine"?? As customer states noted by the people at valvoline quick service, at that time I called Valvoline Quick Change Service on speaker phone with customer in my office and asked about the oil level. The technician told myself and the customer (over speakerphone) that the oil level was correct and that they only changed the oil at the customer’s request??
I hope that the customer understands that when your vehicle gets up in the higher mileage, some items may go bad at the worst possible times, including directly after other unrelated repairs.

B.M.W. Mt Kisco Service
Slimjim on 2008-08-20:
Interesting to get the other side of the story.
Doppler 9000 on 2008-08-21:
with a username like tufflady and the fact that a 2004 325xi only holds 6.5 Quarts of oil (not 8) and seeing the dealers detailed response, it sounds like toughlady is just one of "those" people in the world that makes "dealing with the public" an undesirable task
Anonymous on 2008-08-21:
If she really did put 8 quarts of oil in a 6.5 quart engine, she is going to have a helluva mess on her hands!
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BMW Service -- err... lack of!! (BMW of Bayside)
Posted by on
BAYSIDE, NEW YORK -- Not only is their service advisor Alberto, unprofessional and straight out rude, but also lacks honesty and customer-service know-how.

With the exception of BMW Bayside’s very courteous and helpful secretaries (Pauline and Diane), BMW Bayside's service department's service advisors and technicians are HORRIBLE! I've been going to BMW Bayside Service station for almost 5 years, and I can honestly say that year after year, their customer service and straight out BS has become unbearable!

Thank you BMW Bayside, for making my BMW experience one that I will never forget. You just lost a customer who spent over $60K on a car from YOU! One would think that they would at least treat their own customers with honesty, integrity and friendliness. These service representatives all look miserable -- and in turn make their customers feel miserable as well!

Not only do they try to extort extra money from you on everything they do, but they also misdiagnose the "problems" and end up over-charging you for items that were either never replaced or do not need replacing in the first place! They even tried to charge me again on an item that THEY replaced for me less than 6 months ago, and should have been covered by their standard 12-months parts warranty. Is it my fault that they can’t install their own parts properly? Of course not! But if I didn’t raise the point that I’ve already paid over $1,000 to get this part replaced 5 ½ months ago, they would have billed me again! Lazy, shady, or incompetent? You be the judge, but I say that it’s a combination of all three!!

Another funny thing is that BMW Bayside controls who they issue a "customer satisfaction survey" to. In the rare instance that they somehow manage to complete a job on time, and not need to lie to the customer about some other "problem", they then decide to send that customer a "satisfaction survey" and they urge (pretty much beg) them to provide satisfactory feedback. But, as I’m sure many irate BMW Bayside customers can attest, if you’ve had a poor experience with them, you will not be receiving a survey! Coincidence? Not at all! Their service advisors always manage to "misplace" or overlook your service appointment so that BMWNA never gets to see send you a questionnaire. SIMPLY PUT SHADY BUSINESS PRACTICES!!! I plan on raising these concerns to BMW North America, as I have in the past, but unfortunately this likely won’t accomplish anything because I’m just one single compliant. Therefore, I urge all unhappy customers to step forward and voice their complaints with this unscrupulous dealership! Contact BMW North America and tell them exactly what is going on here! We need to put an end to these bad business practices!

I truly hope that somebody at BMW’s corporate offices sees this posting and takes some form of action! BMW Bayside’s Service dept.’s business practices are simply outrageous!!

AVOID BMW BAYSIDE AT ALL COSTS!!! YOU HAVE BEEN WARNED!
     
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Anonymous on 2006-11-06:
BMW means....Big Money Werks
Biotechengineer on 2006-11-07:
LOL! Or in BMW Bayside's case: "Brainless Monkeys Working!"
matchlessone on 2006-12-13:
ITS ONE THING IF YOU POST A POOR REVIEW OF A BUSINESS,BUT WHEN YOU INCLUDE THE NAMES OF INDIVIDUALS WORKING THERE ON THE WEB,SHOWS POOR TASTE.YET I NOTICE THE NAME AUTHOR OF THIS REVIEW IS NOT GIVEN.
YOU,SIR ARE A COWARD OF THE HIGHEST ORDER.


BMWBayside on 2009-12-14:
BMW of Bayside has Client Relations Managers recently put in place by new management of the store. If you need help please request that one of them assist you in resolving your problem if it should something happen. Unfortunately stuff happens. Give us a chance to rectify it. If is is a fair and reasonable issue it will be handled in a fair and reasonable way. One problem is the lack space at our current service location. In the next couple months a new, very large and customer centric service department will have its grand opening.
If you would like an on invitation please reply to this post or contact the store directly. I would highly suggest introducing yourself to the new General Manager Dennis Pucci as well as Parts and Service Director Steve. A person relationship with these men will go a long way in terms of your overall ownership experience.
Happy Holidays from BMW of Bayside!
diablos72 on 2009-12-26:
what is the deal with BMW of bayside giving a deceptive advertising as indicated by the NY consumers affair dept?? Are we being a fool to buy any cars from them or what?? http://www.nyc.gov/html/dca/html/home/home.shtml
BMWBayside on 2010-01-03:
I searched the link you gave as well as a search of entire Department of Consumer Affairs website and could not find anything negative (or positive) about BMW of Bayside. There were many Bayside dealers mentioned, but I did not see BMW of Bayside.

The store is under completely new top management. It is part of a large consumer focused family owned auto group. This store will be the Pinnacle of BMW ownership experience shortly. We are very well on our way and welcome you to join us!

If there is something in our past that you would like to discuss I am always open. My email address is Bryan@BMWBayside.com for the fastest response. Kind regards, Bryan
jktshff1 on 2010-01-03:
Interesting, BMW, a simple google search popped up several bad reviews.
goduke on 2010-01-03:
Thanks, Bryan, for dropping in and offering assistance. Hopefully folks will take advantage of your offer.
Jay on 2013-06-13:
Very unprofessional Staff!!!!!!!! They have my refund deposit since April 30, 2013 until now (6-13-2013 ) I did not receive yet. It's a lot of time I spend and more more hassle but I can come back again to get my money back after that "NO WAY"
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There needs to be a better way.
Posted by on
SPRINGFIELD, MISSOURI -- I have had 3 BMW's and have enjoyed owning and driving them. Let me restate that. I have enjoyed them until the current BMW. I didn't know until well after the fact that my car was severely damaged when it was unloaded in Baltimore. It went through repair and was sold without any disclaimer at to the damage and repair. That's not a problem because the car is beautiful and you can't tell that it has been damaged. The frame was bent and can't be realigned because of the damage, but the driving of the car isn't a problem.

My complaint is they key system for the car. It's a 1995 740IL and my son took the car 680 miles to a LAN party in Missouri prior to the Memorial Day weekend. When he got in the car to start home last Thursday they car wouldn't turn over. He called AAA and they took the car to Reliable BMW in Springfield Missouri. They determined that the key had lost a lobe and it needed a new key. They also said that it needed a new module. It had to be ordered. Since it was Thursday of a long weekend they said that the parts wouldn't be in till Wednesday of the following week. My son was visiting a guy who had left town as my son was leaving. He was stuck in a strange city 680 miles from home and didn't have a lot of money.

I called my local BMW dealership (Kelly BMW in Columbus OH) and the service manager told me they could start the car and he could drive it home without shutting it off. They could fix the car locally and my son would not have the expense of staying in a strange city for a week more than he wanted to be there. I called the dealership to tell them to start the car and let my son drive it home. They refused because they said it was impossible for that model to be started without the key and module.

Bottom line: I sit here with a bill in my hand for $467.28. That's the charge to replace the key. $45 of that bill is for freight for the key and module. Damned expensive shipping costs for a part that takes 6 days to get delivered. I am upset that a car as modern and as expensive as the BMW 740IL can't have an emergency system so that people could get home when there is a problem with a key. It shouldn't take a week to fix a problem with a key. $467 is an incredibly expensive charge for a defective key.

This is definitely the last BMW I will ever buy. I drive a Toyota Tundra pickup truck that is an incredibly reliable vehicle. I would get in it with no notice and go anywhere in the US or Canada with it and have not the first bit of doubt about making it home. A much more expensive vehicle like the BMW should give an owner the same degree of comfort and security. Mine doesn't. BMW doesn't deserve the reputation that it had earner prior to the last decade. People vote for vehicles and other products by taking their hard earned money and buying products with it. It's how we let the producers of things know we are unhappy with how the do business. With this in mind I am never going to buy another BMW product. When they let a member of my immediate family down they don't deserve my respect or my business. It is no longer the Ultimate Driving Machine in this family.
     
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bill on 2006-06-08:
When I bought my BMW I was ginven 2 sets of keys plus a third plastic key with they said I should keep in my wallet. It is very thin and they said it would probably only start the car a couple of times before breaking but it was good for emergencies. You said your car also needed a module. Not sure what that is . Is it part of the ignition? If so then extra keys won't help.
Anonymous on 2006-06-08:
Ahhh, good old German engineering…….
Anonymous on 2006-06-08:
http://www.springfield-mo.bbb.org/commonresults.html
Brenda Leah on 2006-06-09:
You say they should have a better way to start it because it is a modern car but... come on, it's an 11 year old car! I'm sure they are different now. Here's one thing I have learned from having our BMW, More money does not necessarily mean more quality.
Hugh_Jorgen on 2006-06-09:
The encoded key and module are part of the anti-theft system. Without that, you could force a screwdriver into the slot and just bust the lock. With this system, the key must send a signal to the module for the car to run. These systems have really helped drop theft rates for models so equipped. Now if you install a bypass as you suggest, what's the point in having the system in the first place? You think thieves won't learn about the bypass?
Doc J on 2006-06-09:
Hugh-Those anti-theft systems are great, until they malfunction. There are bypass modules available. I had a GM Passlock system malfunction twice this year. Costed me $1500 in towing, parts, and labor. The system generates innacurate "codes" for the diagnostic computer. So, many well-intended shops end up replacing parts that aren't faulty and there's no way of telling...the faulty anti-theft module "lies" about the source of the problem.
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BMW of Bayside modus operandi
Posted by on
I drove into BMW of Bayside (now in Great Neck) to have my window looked at because of a grinding sound when closing it. My car has less than 30k miles and was maintaine less than 2k miles ago here. A agent looks at my car and claims that I need engine drive belts replaced, a brake flush and a cooling system flush to the tune of $1200!!! I've read other reviews since and this seems to be their M. O. They need to be investigated and BMW owners need to stay away from this place--so sleazy, consider yourselves warned
     
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Alain on 2010-08-10:
You may find these sites useful: http://www.consumer.state.ny.us or local.yahoo.com/NY/New+York/Professional+Services/Business+Organizations/Consumer
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Bmw 550i SMG - Poor Technology
Posted by on
FREEHOLD, NEW JERSEY -- I have a 2006 550i SMG that I bought in January 2008. I am extremely lucky that I bought the extended maintenance warranty because I have had nothing but problems with the car.

The car has been in the workshop over 12+ times now, for things like Hydraulic Failure, Steering Failures, Computer Failures..... I can go on on. I am actually taking the car in on the 5th of July again since my Navigation/Computer system stopped working. What make matters worse is that the car has been in the workshop for the same problem over and over again.

I called BMW North America and spoke to someone 4 times, but apparently their support line really don't do anything and can't do anything. It is sad that a luxury car maker like BMW has such poor service and support.

I am ready to sell my car and Buy a Mercedes. I also have a number of other friends who have problems with their BMW's as well and looking to sell and move on.

To all, My suggestion is to stay away from BMW's since their service and customer support is gone downhill and is only getting worse.

--Wdconsultant
     
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Dishonest company and rude customer service
Posted by on
I am outraged with this organization. I purchased a certified pre-owned vehicle in April 2005. I told the sales representative that I would only purchase the vehicle if I could get a warranty plan with it that would last as long as the 60 month note. I was trying to avoid a car payment and a big repair bill in the same month. I knew I would not exceed the 100,000 mileage due to the closeness of my job. My only concern was the length of the warranty. He sold me a 100,000/72 month extended warranty. I took it in for service this Monday (2/1/10) and the dealership is trying to charge me $2500.00 because they say it is out of warranty. I am being told that the 72 month period actually started when the vehicle was originally retailed which was November 2003. That is OUTRAGEOUS!!! Why the hell would I purchase an extended warranty from the time I didn't even own the vehicle. This is ludicrous. The salesman committed fraud and all their customer service can say is sorry about that. I will NEVER purchase a BMW again. I have consistently experienced bad service from them. Stay away from the Silver Spring dealership, their service is horrible. In fact, I'd stay away from BMW altogether. I had no idea they had such negative PR on the internet until I started researching them.
     
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bcd on 2010-02-06:
Read before signing.
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Terrible Customer Service From Service Dept at Sterling BMW Newport Beach
Posted by on
NEWPORT BEACH, CALIFORNIA -- I took my car in for service at Sterling BMW in Newport Beach and they did absolutely nothing to help me. I purchased a brand new M6 from them and not even a year later the paint is coming off due to manufacturer defect. I took it in and explained it to them that the paint is coming off which should happen with a $100K car. They pretty much told me there was nothing to do. I was extremely mad and disappointed in their service. You would think that they would provide phenomenal service considering they sell high end cars, but was I wrong. Not only were they rude, but they didn't even bother to help me or work something out with me. So now I am basically at a loss. I will never buy from Sterling again and I will never take my car in for service there either.
     
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dan gordon on 2009-12-17:
blaming a dealer for a manufacturing defect is pretty absurd don't you think? Your going to punish a retailer for a bad product? Did you call BMW? Did you search online for similar issues with other car owners? I understand your frustration but your punishing the wrong party.
skelly39 on 2009-12-17:
Why would you "work something out" with the dealer if you are not responsible for the faulty paint? BMW should be taking care of that for you, in full.
Skye on 2009-12-17:
You should contact, Bavarian Motor Works. The dealer only sold you the car, they didn't manufacture it.

Good luck!
ChuhBaca on 2009-12-17:
I agree, the problem is the paint, which is the manufacturer. The dealership that sold you the car, however, should be an advocate for you. This applies even more to a dealership than any other reseller. The dealer and the manufacturer have this elaborate way of ensuring that they are both profitable. The manufacturer provides he car to the dealer for "invoice". Then there's factory-to-dealer incentives. Then there's an additional kick-back payment made to the dealer for selling the car, a month or 2 after the sale is made.

What I'm saying is that a dealership has no justification to wash their hands of manufacturer defects.
madconsumer on 2009-12-17:
one would like to expect more from a $100k vehicle.
BMWRider on 2013-07-31:
I hear ya. I bought my 2014 BMW 6 series for $100K. Two weeks later the top window flew out while I was driving on the 55 fwy. Manufacturer defect. Luckily no one was hurt. Took it in and 6 weeks later, I went to check it out and it's still not fixed. No calls from them or nothing for 6 weeks. They say they can't do anything about it until parts comes in. What am I supposed to do, just wait? Shitty service... $100K car. Never buy from them. They don't stand by the product that they sell.
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Customer Relations mantra: "There's Nothing We Can Do"
Posted by on
WOODCLIFF LAKE, NEW JERSEY -- When I bought my BMW, I called up BMW of North America to transfer any extended warranty records to my name. BMW of NA recorded all my information and assured me that was all I needed to do.
"Are you sure?" I asked, being told by the seller that there was paperwork involved.
"Yes sir, just enjoy your BMW!"

Well, lo and behold, the extended warranty was never transferred and BMW of NA says nothing can be done because it's been more than 30 days since I bought the car.

BMW of NA even pulled call records and verified that "warranty" was listed on the call notes, but they're still "unable to do anything". Seriously, you misguide me and can't own up to your rep's fault? I'm not asking for freebies, but warranty coverage that's been paid for.

This is the last time I, or anyone in my circle of influence, consider a BMW.
     
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