Bob's Discount Furniture - Page 2

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No customer service!
Posted by NotHappy on 04/10/2006
TOTOWA, NEW JERSEY -- I want to give a big thumbs down to Bob's Discount Furniture. I know why their prices are cheep. They do not provide any customer service! I ordered my furniture in December. What should of took the salesman 15-20 minutes took him over a hour and a half to place the order. I had just purchased a new house and ordered 3 rooms of furniture. On January 14, 2006 I got my items, all were not damaged expect for a small scratch on my big entertainment unit. It was not that bad because It was on the back bottom of the unit and you would not able to see it the way I placed it in my house.

I did however did not receive a item that is very simple and very cheep. I had ordered a buffet and hutch, and It came with one broken glass shelf, and no shelf clips to hang the shelves. The same day I got the delivery I ordered the clips to hang my shelves. Mind you I have received none, and needed 32 pins to hang all my shelves. My glass shelf and pins would take, get this 4-6 weeks to get a replacement because they do not stock them in CT warehouse they would need to come from MFG from overseas. I waited 6 weeks and on the start of the 7th week received my shelf, but no pins. I have all my glass china meanwhile still in my moving boxes. I called bobs and got a response of “they will be mailed to you soon” I received them the end of that week, to my horror when I opened the paper envelope to find 4, yes 4 clips. I called and spoke with a manager, and she was not sympathetic at all. Well that was what the order was placed for. I got a new order placed and was told 2-4 weeks again. Well I got my package 3 weeks later with again 4 clips. I called and spoke to the same manager, and she said, well you said you needed only 4. she mister stood my conversation, I had told her I only got 4, she heard that I need 4 more.

Then she argued that the unit takes only 24 clips and not 32. I assured her that it did take 32, and counted the holes one by one with her, and I got 32, she got a total of 24.. We went on for a half hour arguing over a 2 dollar item that US pegs do not fit in my holes, so that is why I still have no shelf’s in my unit. I went to bobs in person last week and spoke with the store manager, and he said, there is nothing he could do for me. It is now 4 months, and I still do not have my 32 pegs.. Something so simple, something so cheep, has driven me to report bobs to BBB and write this letter…

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Posted by yoke on 2006-04-10:
E-Mail Bob. He claims from his advertisments he cares. Let's see if it is true!
Posted by Hugh_Jorgen on 2006-04-10:
While working thru Bob, you might also try Lowe's. Believe it or not, in the nuts and bolts department, they carrier a pretty decent assortment of all those clips, pins, latches, knobs, etc that you need. Buy them and send Bob the bill.
Posted by Anonymous on 2006-04-10:
Posted by Anonymous on 2006-04-10:
It hardly seems worth it over something you can get at a hardware store. If they are a little bigger you just take a drill and simply make the wholes work. I understand your frustration thought.
Posted by viperpa33s on 2006-04-10:
I travel by Bob's everyday on the way to work and back. Bob's is a brand new store, took over the building that use to be Hoffman Koo's furniture store that went out of business. I would take pictures of the hutch and show them in person since it seems they don't know what they sell.
Posted by NotHappy on 2006-04-11:
It does seem very simple, problem is Lowes & Home depot does not sell the right size. Funny that I tried calling Bobs directly, Going in person, writeing a letter to corporate, and 1 hour after posting on this site, I get a response. They are sending 4 more in the mail. What gives, that leaves me 12 shy of the required amount needed to put up the shelfs. I even got a voice mail message from the supervisior that I spoke with, played to to corporate, and they offer me $100 credit for the store. Yea! can I give my credit in exchange for 12 more pegs?? Bottom Line there is no Customer Service here, the manager in store, and I quote" That is not my problem, call the 800 number"
Posted by Bobs Employee on 2006-04-11:
Dear Not Happy, I am sorry to hear of your frustrations. Bob's prides itself on quality customer service and we would like to help. Please contact our Customer Care Department to resolve any unresolved issues. We do have a total of 28 pegs on order for you and offered the $100.00 gift certificate as an apology for your frustrations and nothing more. Again we are sorry to hear that you are not satisfied but we are here to assist you if you allow us to.
Customer Care Management - Bob's Customer Care 1-800-569-1284.
Posted by kylel5747 on 2007-05-30:
obviously bob's stinks, in every way! maybe it's worth the extra 100 bucks or so to shop at an old fashioned family run furniture store that stands behind its products 100%.
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It's Junk
Posted by Jesguli on 09/11/2010
WOODBRIDGE, NEW JERSEY -- I've had the furniture for 3 months and, while it looks beatiful, I've already had the repair guy come with his little sewing kit once to repair two -8 inch rips- the seams fray and pull wide open, and I just noticed another rip in a different seam-I'm fuming, adn will be calling again Monday...all we do is sit on the couches, and relax..the seams keep pulling apart..We're not large people, were average, we certainly don't jump around on them, or even sleep on them....I know you get what you pay for, and this was not expensive, but I expected to get at least a year without damages.
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Posted by Alain on 2010-09-12:
Even inexpensive furniture should be able to hold up to a year of normal use.
Posted by chris on 2013-04-23:
I bought 2 bedroom sets and after less than a year both were broken. was told the bed was no good and it has been discontinued. this furnature is such garbage. the bed frame broke 3 times already. If I cant have sex in the bed what good is it? im not talking crazy kinki sex just normal sex and the bed frame breaks. the bed is also lumpy after less than a year. horrible horrible bedroom set's
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Believe Every Negative Post
Posted by Phil S. on 04/21/2009
NEW ROCHELLE, NEW YORK -- I should have believed the negative posts re: Bobs stores. Every one is true. They are very nice and polite until you have paid for your purchase. Then it's all lies. When the first delivery was made a chair was broken during assembly and hidden outside of our apartment until all the other items were inside. Then they brought the chair in and ran off leaving the hallway littered with packing material. All the living room furniture was not delivered because they said it would not fit the stairwell which was a lie. Now I a waiting for the second delivery and they are very late and significantly outside of the promised delivery window. Our co-op does not allow deliveries after 5:00PM and Bob's was told about this. I called customer service they claimed it was beyond their ability to effect the delivery and they referred me to the store who also told me that it's the delivery dept who controls this. Of course there is no way to speak directly with the delivery dept. Here is an update- they just delayed the delivery much later than the promised time and my co-op will not allow the delivery.

Read Company Response
Company Response on 04/28/2009:
My name is Christina and I'm contacting you on behalf of Bob's Discount Furniture. I'm so sorry to hear you had a disappointing experience. Customer service is truly a top priority for us and I’d like to help out if I can. I know you’ve been in touch with customer service, but I’d encourage you to reach out to our team directly at 860-474-1200 x1, they’re anxious to work with you to resolve the situation. Thank you for your feedback - we appreciate hearing from customers and hope that you'll give us another shot.
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Delivery of The "Bob-O-Pedic
Posted by Horserider on 04/30/2007
NASHUA, NEW HAMPSHIRE -- My Fiance and I purchased the all wonderful Bob-o-pedic, PowerBob. On April 15th of 2007. About 2 weeks ago. Now, I watch the commercial all the time. Bob says "Next Day Delivery." Right? I doubt it! No, first the cocky sales man told us it was out of stock. We would have to wait not a few days, but early May to mid-May! The reason we went to get this special bed, was because we've both been having horrible back problems for 2 years, because of out pillow to matters we have, now. Which cost us a mint at Jordan's. So, we originally wanted the Temprapedic. Looking at the $3,00.00. price tag. We ran to Bob's. But, now we have to wait who know's how long for this bed! I haven't tried calling them, yet. I'm going to, now. They have so many locations, they have to have one of those beds in stock. Well I'll keep you informed.

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Posted by rhondam718732 on 2007-04-30:
Why'd you buy it then? I would have asked them to find one in stock or went elsewhere
Posted by Slimjim on 2007-04-30:
Clearly it's a popular bed. Either wait till May when production makes them available or buy something else. It's not like you bought the bed under the presumption it was coming the next day right?
Posted by horserider on 2007-04-30:
Well I called them, and it is in stock. So We are scheduled to get it Wendsday. The reason we bought it, was because it was much cheaper the the Temptaedic. It was $1,000.00. The material is the same. We've been looking for a Temprapedic. And we found one without spending the soaring prices. And it comes with a back massager and it's adjustible, too. We could have went elsewhere, but we had just come from 2 other furniture stores. We thought we'd be getting it within the next week at least, to reply to the other poster. Well anyway, our bed is in stock, and with the help of the great customer service, we will be getting in two days.
Posted by horserider on 2007-05-01:
I got plenty. First of all, I'm glad you are not in my bed, thanks. Secondly, I didn't pay for a "cheap," bed. It cost us $2,000.00. How much did you pay for your bed? Now that much. Not too many people would. Thanks for your comment, but you know nothing about my fiancie's back problems. Or mine. So, take you 3 cents elswhere. Maybe, where they count. Go have another on, buddy!
Posted by kylel5747 on 2007-05-30:
If someone told you the bobopedic and the tempurpedic consist of the same foam, they were lying to you! The bobopedic is a chinese knock off of the quality foams put out by companys like tempurpedic and serta. Serta's version of the Tempurpedic IS made with the same foam and clocks in for only slightly more than the bobopedic. Plus I was told the new warranty is 30 years. Good luck with your bobopedic!!! Especially in two years when the chinese motor blows on the powerbob and bob's tells you the warranty has run out!!!
Posted by horserider on 2007-05-31:
I did my reaserch. I knew that that the bob and the tempra weren't the same. No one EVER told me that. I NEVER said that. The bobopedic has pieces of the of the wonderous foam, mixed in with other typed of foam. While the tempra has conststantly, all the foam. I reasearched it, before hand. And we tested both beds out, the same day, to see the difference. Do you have a bobopedic? I do. And I love it. And when the powerbob does blow, I let you know. That is really great, too. No temprapedic could ever massage my back and leggs at the same time. Thanks for taking the time out of your day to let me know this!
Posted by Jammasta on 2007-08-28:
How do you like your Bob-o-pedic after 4-5 months of usage? I've been looking to pick one up but my wife is not sold on it yet. I've been having some back pains for the last few weeks. Looking to hearing from you again.
Posted by horserider on 2007-08-29:
Well, Jammasta, your not going to believe this, but.... We had to return our Bob-O-pedic. Not because of any malfunctions with the motor. Everything with the "PowerP part or the Power Bob was fine. It was the mattress. We had purchased a firm. And after having it for 4 months, my back hurt even more! I actually lay on my side, at night. One of my hips were killing me for days, because of the pressure resisting against the mattress. Then, when I went to sleep on my other side, I had to go the E.R., the next day. Because, I couldn't walk. I had x-rays, and the doc, told me I had internal brusing or a contusion from the mattress. He advised that I get a new one, and return the Bob-o pedic. I've come to realize, that just because there all the rage, they don't always work for all of us. We ended up having to exchange it for a better mattress, called the "Serindipity." So far, we feel better. It's not firm, it's plush. Picking out the right mattress, is very hard. Good luck. I hope I helped.
Posted by Zabby on 2008-02-03:
Posted by Zabby on 2008-02-03:
Horserider Its now been 4-5 months Has the Serindipty worked out for you. As I have just purchased the Bobopidic and seem to have the same problem you had with your back. I am so dissapointed in myself as I just returned the Select Comfort for the Bobopedic and Now I have back pain (REAL BAD) I sent the select comfort back for Quality reasons but I have to say for the first time in 3 years I had no pain in my back with Select Comfort. People say it's all about picking the right one. They are right. Anyways I am going to return the bob how did they treat you as far as returning your bed at bob's?
Posted by bosbuddy on 2008-02-03:
Horserider and Zabby appreciate sharing your experience here. I was also planning to buy the bob-o-pedic. They provide 3 types lite, firm and plush. Seems these come with different thickness (8" with 2" memory) (10" with 3" memory) and (12" with 2+3" memory). I asked the sales person about thier return policy, seems thier return policy is tough as he answeres it's more based on customer to customer. He said I can exchange the bed with-in 30 days to find the right one. Please do share how did the "return" worked with you. I am a bit reluctant now to just go and buy bob-o-pedic, I was very excited about it as you guys in the begining but seems I should wait and read more reviews.

Thanks a lot.
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Bob's Furniture - Buyer Beware!!
Posted by Kristeena7 on 09/28/2006
NORTH ATTLEBORO, MASSACHUSETTS -- On Sep. 24, 2006 I ordered a complete full size bed set from Bob's. They assured me that it would be delivered by Wed. 9.27 with no problems. They took our money from the credit card no problem. But when they delivered it, that is when everything changed into a nightmare! On Wednesday, I received a phonecall at my work from my fiance informing me that things were not what they promised. The delivery people could not speak English, and when they were bringing the mattress out of the truck, they dropped, and dragged it across my driveway. They tried to bring it into my house, proceeding to rip the boxspring on our dresser. (NOT GOOD!) When my fiance pointed this out to them, they looked at him briefly and walked away to their truck. One of them asked to use OUR PHONE, to call their Connecticut office to confirm delivery (on our phone???) the person he contacted asked to speak to my fiance, and when he took the phone, the delivery people took off. Now, I failed to mention, that the mattress had a stain on it and was torn inside the plastic wrap. It was obvious that the mattress had been used.

To make a long, LONG story short, I spent a lot of time that day at work calling them trying to resolve, also my fiance from home doing the same, and we got the same thing- "You have to talk to the damaged goods center" Well, that is I GUARANTEE you, a 30 minute wait. Try to E-mail Bob himself from their website, you will get one of their flunkies! Anyway, I am getting my money back, and I went to Sleepy's, and got a beautiful PP Sealy with a fluff mattress, and a queen size to boot for the same money! So the lesson is, DO NOT SHOP FROM BOBS DISCOUNT FURNITURE!!!!! YOU WILL REGRET IT! Would I buy from them again? I DOUBT IT!!!!!!!

Unhappy-Plainville, MA
p.s. We feel they owe us money for time and aggravation!!! They Suck!!!
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Posted by *Brenda* on 2006-09-29:
You know what to do. Come on downnnnnnnnnnnnn and yell at them. Heh.
Posted by CaptainSpaulding on 2006-09-29:
Bob is opening a new Bob's Discount Furniture location in Woodbridge, New Jersey next week and he's looking to hire sales consultants. If interested, you can apply at http://www.mybobs.com/employment/location.asp?city=woodbridge_nj
Posted by *Brenda* on 2006-09-29:
ack I think working for Bob would drive me insane.
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StarStarEmpty StarEmpty StarEmpty Star
Informational Complaint
Posted by on 11/28/2012
CONNECTICUT -- First I would like to say that I work in customer service and know how hard it is to satisfy customers. The salesman was great, thorough and energetic but not over selling their product. The ladies at the desk were very pleasant and accommodating. I paid just over 4 thousand in cash for the furniture that we chose. The problem was with the delivery and not the delivery workers they were great. In and out. We were given a three hour window 2:30 pm -5:30 pm (no problem).After not receiving a phone call 1 hour ahead as promised we called to check the status at 4:30 pm. We were told the truck had problems and was running late.(No problem) things happen. At 6:30pm we called again and spoke to the same representative Same story should be there shortly.

Finally arrived at 8:30pm three hours late as we were leaving new house. Waited from 2:00pm to 8:30 pm for delivery. UNACCEPTABLE COMMUNICATION between delivery truck and customer service and information given to waiting customer. Intentionally misled as to status of delivery by customer service on 800 number. Pathetic NEVER AGAIN.
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Posted by At Your Service on 2012-11-28:
It's surprising what a simple phone call could have done to keep you posted.
Posted by trmn8r on 2012-11-28:
Furniture and appliance delivery is often a pain in the neck, if you aren't using a local company.

If you are using a local company, that usually goes extremely well. But it comes with a higher price tag.
Posted by Bob Cares on 2013-01-25:
I'd be happy to make this right for you. Please email your contact info to BobCares@MyBobs.com. Thanks, Eric.
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Bed Bugs
Posted by Momieoftwo on 04/01/2009
STRATFORD, CONNECTICUT -- I had bought a mattress and boxspring from Bobs in CT. Soon after I started getting what I thought was a rash. So I didn't think much of it. One night I was laying in bed watching TV and I saw a little black bug on top of my sheets so I got a tissue and went to kill it and it turned into blood. I knew what it was right away. I cried all night. The next morning I called a specialist and they came out and confirmed it was BED BUGS!!!! Everyone in the house (6 adults and 2 babies) had to pack everything we owned in bags, wash all of our clothes in hot water. They came and spayed 3 weeks before Christmas 2008 and they told me that the main source was from my mattress and boxspring. My little girls cried when we had to take down the Christmas tree and we weren't able to have a Christmas. I called bobs right away and the man I talked to said I had to talk to the woman who deals with there bed bug complains(what does that tell you) so I left her a message and she called me right back and was telling me there was no way I got the bed bugs from them and didn't want to hear it they wouldn't do anything for me. Everyone had to get rid of there boxspings they were not saveable.

My parents called sleepys and they were so nice they gave them a discount on a new boxspring (Bobs wouldn't even do that) It is now April and we have had them spray 3 times and we still can't get rid of them. DO NOT BUY FROM BOBS UNLESS YOU WANT BED BUGS!!!!!!!
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Posted by Anonymous on 2009-04-01:
Elsewhere, someone here suggested such an infestation could come from the truck the bedding was delivered in. Does Bob's remove old bedding? In the same truck as new bedding?
Posted by CrystalSword on 2009-04-01:
Very good point Doc, was gonna suggest that but you beat me to the punch!
Posted by Anonymous on 2009-04-01:
Thanks Crystal...I saw it from someone else here and just passed it on.
Posted by Anonymous on 2009-04-01:
I'm sure they do, Doc. They are a pretty low-rent operation.
Posted by Principissa on 2009-04-01:
Were the mattress and box spring not covered in plastic when they delivered them? If they weren't I can easily see how they came into contact with bedbugs while in the back of the delivery truck.

Can bedbugs get through the plastic covering on a new mattress? Does anyone know?
Posted by Anonymous on 2009-04-01:
I'm sure they do, Doc. They are a pretty low-rent operation.
Posted by Anonymous on 2009-04-01:
That would be me.

What I was trying to explain (and badly I may add) was that a bed bug isn't introduced into a living space by the actual mattress, usually, though its not impossible.

If the delivery truck had a discarded mattress from a prior delivery, the delivery person could pick up an egg on their shoe or a bug on their clothing from handling it. They deliver your mattress and leave behind a new bug (or egg). The bug or newly hatched bug will first find a dark crevis to hide in.

Once it finds a food source (a sleeping person) they will feed then move to a hiding place as close to their newly found buffet as possible. That would be the mattress were you sleep. That is also why when dealing with an investation, exterminators tell the person not to sleep in a different bed or room. The bugs will follow you there.

If the bugs were actually in the mattress when it was delivered, they would have been bitten the first night they slept on it.

It is highly likely the infestation started with the mattress delivery but a bug or an egg could have been picked up anywhere (public transportation, movie theater, a cardboard box, a rental truck).
It is just difficult to pin point with any certainty where it came from.
Good luck. It will probably take several more treatments, lots of clothes washing and living out of bags for several months before they are gone.
Posted by renee on 2012-08-23:
MY WHOLE HOUSE HAD BED BUGS AFTER 2 DAYS OF ME GETTING MY FURNITURE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT GET ANYTHING FROM BOBS!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by Maria on 2013-10-24:
Do not think Sleepy's is any better!!!!! I ordered 2 queen's and the boxsprings. Within a week we were getting eaten alive!!! I called Sleepy's, they were so rude and not helpful at all! They even threatened to sue me when I told them I would tell the world after this nightmare!!! I just wanted a replacement of the contaminated boxsprings (I brought in an exterminator). They never bagged or checked the removed mattreses which means they don't check Anyones!!! What a nightmare!!!!!
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Bob's Furniture Is Crap And No Customer Service
Posted by ROK on 06/06/2008
NEWINGTON, CONNECTICUT -- If you like nightmares then you'll love Bob's Discount Furniture. After three different price changes because of "Addition Mistakes" we bought our living room and bedroom sets. Now on to the delivery, or lack of it!! I had asked that the delivery people call my CELL number NOT my home phone when they were on their way. I only work 2 blocks away and can be at my house in less than 6 minutes. They (Bob's Store) called the night before to confirm the delivery and said it will be there between 9:05am - 12:05pm. I waited until 1:30pm to call and ask where the delivery people were. I was told I needed to reschedule because no one was home when the delivery people were there. I asked why they didn't call, she said they did and repeated back my HOME number, grrrrrrrrr!!!!! I told her it says to call my CELL number, she was like, yeah whatever. I was livid!!

Things got pretty ugly when she said I'll also have to pay for another delivery for the missed one that day. I'll spare you what happened next only to say it's not settled yet. Anyway, the stuff finally got delivered and in the right places.

Fast forward 2 weeks.......

One night we had some friends over and we were in our living room sitting on our new Bob's couch and chairs when all of a sudden the couch drops to the floor. Yup, 3 of our guests were now sitting on the floor, the couches frame snapped!! The crappy wood split and snapped into 3 pieces. One little 1/4" board holding the whole 4 person couch up. I was astounded and embarrassed too!! Customer service blamed us for having too many people on the couch. I wanted to reach into the phone, grab that lady by the throat and ring her neck when she said that!!

We're still working on that issue, plus now the bed frame that we bought is starting to crack. I called about that and they told me they were not coming out here anymore until the couch problem is solved, WTF??? This is BS, PLEASE, PLEASE, DO NOT BUY ANYTHING FROM BOB'S DISCOUNT FURNITURE STORES!!!!!!

Now I know how they can afford to have all those stupid commercials. It's by ripping off hard working peoples money!!!!

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Posted by Anonymous on 2008-06-06:
and those commercials sure are stupid.
Posted by Inko on 2008-11-19:
I agree 1 million percent. I live in NYC. Almost verbatim, the same thing happened to me. Delayed delivery and, once they arrived and assembled, everything went to hell two days later. I have to CONSTANTLY tighten all the CRAP I bought. Kitchen Table, Kitchen Chairs, MY GIRL'S BEDROOM FURNITURE.

Just the worst company in the world. I hope they get what's coming to them.
Posted by old fart on 2008-11-19:
I would no more buy something from a place called "Bob's discount furniture" than I'd buy something from "Fred's Car wash emporium and Sherman tank sales"...

I'm sorry, But I have no great sympathy for your plight..
Posted by jdg78 on 2009-01-05:
I just purchased a couch there about a week ago, hope I do not have the same problem. Was the couch you purchased one of their cheaper models? I know they have sets for like $800 up to sets for $3000. Just wondering which end of the price range the set you had a problem with was in.
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Bob's Furniture Writes Bad Checks
Posted by Maggi72 on 03/10/2007
BROOKFIELD, CONNECTICUT -- As a consumer if I purchase an item and write a check as payment, It is required by law that I have the funds in my account to cover this check or face the possibility of paying penalties. Bob's Discount Furniture wrote,in essence, a bad check to me. They sold me furniture that they do not have. On 10/04/06 I ordered $4,400 in furniture. At first I was told the furniture was back ordered. When it finally came in and I scheduled a delivery day for 2/20/07 (4 months later), took off the day from work, no delivery came. Bob's "customer care" staff obviously were not working that day. They failed to notify me that 2 days prior upon loading the delivery truck, the table I ordered was found to be damaged. On 2/21 I went down to Bob's. I was then informed that back in November they knew the table I had ordered was defective and therefore had ordered me a "similar table". I was then told the "similar table" that was found "damaged" upon loading it on the delivery truck would be reordered and in stock on 3/1. Scheduled new delivery day for 3/10. Delivery came this time,one broken chair leg and no buffet. Spoke with the warehouse and was told the buffet was "damaged" and could not be reordered because it was discontinued. Same goes for the chair. Advised to come on down to Bob's and just pick out another buffet at no extra cost to myself or have the delivery guys re-load the truck and just get a refund. Gee Bob's, thanks for that great, caring, customer service that you falsely advertise.

So what's the real deal with the furniture? Is it back ordered, damaged, defective, discontinued, or perhaps just fictional? I realize for a big corporation like Bob's that my time is of no concern to them and shouldn't I just be happy, after-all, I'm getting a full refund. What about the day I took off from work and no delivery came? What about the Saturday I wasted for a partial delivery that was taken back anyway? What about the 6 months that my house has had no furniture? When are we going to stop allowing these corporations to walk all over us? I can promise that's the last bad check I'll ever let Bob's Discount Furniture write to me, my family, or my friends!
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Posted by Anonymous on 2007-03-11:
Your subject line is misleading. They did not write a bad check.
Posted by prcalmb4storm on 2007-03-11:
Look Passingby person is having a bad time with bobs and all you can do is bash the subject line? Have a little compassion and offer some advice instead.
Hey Maggi thanks for the heads up on bobs, i will not be purchasing anything from them. thanks for sharing your bad experience and i hope you have better luck with another company.
Posted by Anonymous on 2007-03-11:
PB is absolutely correct. The subject line is misleading, and in fact, probably libelous. Just tell us what happened without the drama.
Posted by yoke on 2007-03-12:
Get the feeling maggi and prclam are the same person. I am still waiting to find out about the bad check.
Posted by Maggi72 on 2007-03-12:
No I am not prclam. My subject line is called an anology and my story is laced with sarcasm. The bottom line is Bob's sold furniture that they do not have. Apparently this has happened to several people. I don't see how a company can get away with this time of business practice. Think of the interest they made on my $4,400. Also isn't a set delivery date a binding agreement? How can they just no show and face no penalties. I filed a complaint with the Better Business Bureau, so we'll see what happens.
Posted by prcalmb4storm on 2007-03-12:
I've never met Maggi we are not the same person thank u very much!
Posted by prcalmb4storm on 2007-03-12:
I get the feeling kenstorm and pb are the same person.
Posted by yoke on 2007-03-13:
sorry, you stated they wrote bad checks. They did not write you a bad check, therefore the subject line is misleading and a lie. Wonder if Bob's would like to know that there is a person claiming they wrote a bad check to them.
Posted by prcalmb4storm on 2007-03-14:
Dang did i just read Maggi call me prclam? its PRCALM, thanks!
Posted by jennym on 2007-06-10:
I actually had almost the same exact experience with Bob's Discount Furniture-to a tee! They are the worst company I have ever had to deal with. To top off the bad experience just trying to get the furniture, now it is all falling apart after less than a year. I could have bought furniture locally and been more satisfied. I wish that I had. It's such a shame that we are so easily fooled by promises that turn into lies.
Posted by jryan22 on 2008-01-28:
If you take the "bad check" comment figuratively instead of literally, it makes perfect sense. Writing bad checks is basically promising something you dont deliver which is exactly what bobs does! STEER CLEAR of Bobs.
And maggie, I dont know where your from but if your from NH, you can expect similar service from the Better Business Bureau
PS...if any of bobs lawyers want to contact me, please do...maybe i can get some service!
Posted by CrappyCrap on 2008-01-31:
You ordered over $4000 worth of crappy furniture made by underfed Chinese children, out of old-growth wood from clear-cut rain forests. Stay away from discount throw-away furniture and buy your furniture from quality American manufacturers using hardwoods from managed forests and proper furniture making techniques. You're better off spending $4000 now on a few great pieces, and building your furniture collection around that. In a few years, your Bob's furniture will be on the curb, and in MY landfill. None of their products are even worth reupholstering, because the frames are soft pine and simply nailed together. For the kind of money you spent, you should have furniture that you hand down to your kids.
Posted by noname1234 on 2008-03-22:
I feel the poster was over the top, self absorbed(sitting around on half his saturday, taking a day off of work etc....) and,has probably told a very one sided view of this story. I have dealt with Bobs and they were great.
Posted by Anonymous on 2008-03-22:
You should be happy you can afford $4000 worth of furniture. Why use a "crappy" discount store if you could actually afford quality stuff?
Posted by er630 on 2010-01-17:
Posted by PepperElf on 2010-01-17:
you seem to be under the impression that it somehow means others are obliged to agree with the person complaining?

show me where that rule is written
Posted by jktshff1 on 2010-01-17:
+10 Alley and Pepper
Posted by Rich on 2011-07-13:
Very disappointing experience.I bought a bedroom set,mattress and foundation.They forgot to load the foundation on the truck.5 days before next truck could deliver it.Customer service just terrible.I was disconnected 3 times while being transfered from one supervisor to the next.I asked for a credit for the screw up that cost me a days work.They offered me first a $50.00 gift card not a charge card credit and when I refused they made me a final offer of a $100.00 gift card and said take it or leave it.
So I spent $2200.00 with them and They gave a $100.00 gift.I was asking for a $200.00 credit to my charge card which is less than 10% of my total purchase.DO NOT SHOP AT BOB'S FURNITURE just a terrible experience !!
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Poor Customer Service
Posted by BMRJCL on 11/27/2006
SALEM, NEW HAMPSHIRE -- I bought a couch and chair set from Bob's about 4 years ago and have since moved to a new house. The back of the chair has a spring sticking out about 6 inches and is very dangerous to my small children. I tried cutting with wire cutters but it is too thick. I called the company to come and repair as they have a lifetime repair service on the furniture but they won't come because we moved. It wasn't broken in our move 2 years ago but they insist it is not their responsibility now. The couch was also damaged when originally delivered and now I am also disappointed to find out they will not fix again if it breaks even though they originally damaged brining in to our house. Any thoughts?
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Posted by DebtorBasher on 2006-11-27:
I've always wondered about lifetime guarentees on furniture...because we all know the furniture won't last a lifetime (not the way they make furniture these days)...do they really expect a person to live in one house forever, what if they are just a renter? If that's the case, then they should state all the "exceptions" on the guarentee...people will buy from these companies and pay more for the furniture based on the fact they do offer a lifetime guarentee...they should be stopped someway.
Posted by Noneill on 2006-11-27:
This is pasted from Bob's Discount Furniture website:

"What is Bob's Service & Warranty Policy?
In addition to the manufacturers' one-year warranties (in some cases longer), everything you buy is backed with my Free, Lifetime In-Home Service Policy. This service is on a best-effort basis and does not include replacement pieces or parts. Normal wear and tear or customer-caused problems are also excluded. Service can only be provided at the original delivery address. All service claims regarding visible damage must be called to my Customer Service Department within 3 days from the date of delivery. When calling Customer Service, please have your sales order number available.
I need to reserve the right to: Inspect the damaged merchandise in your home
Service the merchandise in your home, my warehouse or the factory
Photograph the merchandise in your home"
So can someone tell me how a Lifetime Service Policy works if you have to call for service within 3 days of delivery?
This is a totally useless promise.

Posted by Bababooey on 2006-11-27:
Deceptive Advertising: "Now that's what I'm talking about" (Bob's catch phrase)
Posted by bosbuddy on 2008-02-03:
This sucks, what a disgusting way to make people fool that the life time warrently is only tied with original address. People move...more than half of the country live in rental and relocate. Bob is horrible, he doesn't really want to serve his customers, this way no customer will ever return to him, reading these stories I doubt if any one does.
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