My First Week With My Bob O Pedic
WORCESTER, MASSACHUSETTS -- We ordered the bob o pedic after looking at a Sleep Number bed. I personally have never had any problems sleeping in my mattress which was a pillow top from Rotmans back in 1999. My husband has had ... read full review1 Replies - Latest reply on 07/04/2013
NEW YORK, NEW YORK -- My apt had been painted so I was still in the process organizing my living room when my sofa was delivered. I subsequently noticed that there was a small damaged spot on the back of the sofa behind the pillow (the nap was missing). I phoned customer service and was referred to the Goof Proof Protection plan that I had purchased.
When I called them I was told by their representative that the coverage doesn't start until the one year warranty has expired and that I should call customer service again. And that Bob's is always trying to get out of honoring their warranty. I phoned Bob's again and was told that since I hadn't reported the defect within the 3-day period there was nothing that they could do to remedy the situation. The representative also implied that I should create a story about accidental damage to get it covered by the Goof Proof plan.
When I told her I wasn't comfortable lying about this she told me that there was nothing that they could do for me. Unfortunately this is a lesson learned. I will not be a repeat customer.
SOUTHINGTON, DISTRICT OF COLUMBIA -- I ordered a sofa, love seat, and table. paid $100.00 for delivery. On day of delivery I asked to have my old set moved outside. They said they do not do that. What kind of furniture movers can't move furniture?
4 Replies - Latest reply on 05/12/2013Add reply
They wanted just to leave the new set in my garage. If you pay for delivery are you supposed to pay someone else to move your old stuff? Customer service representative could not care less when I spoke to her. I cancelled the order and am waiting for someone from the store to call me for a refund. The order was paid for in advance. I have bought furniture and appliances from several other stores and they always moved out the old things. Will never buy anything from this store again. I plan to go to Pilgrim today and buy another set with free delivery.
I've lived in my apartment for over three years never saw an ant. All of a sudden I have an infestation of ants only in my room coming from the dresser. I started getting a reaction and bite to the ants. I have the pictures and damage to my skin as evidence. It looks horrible, but they refuse to change my furniture. 2 Replies - Latest reply on 04/24/2013Add reply
General Review of the Operation
MANCHESTER, CONNECTICUT -- When my wife and I went into the Southington location, this visit should have given me the sign from above not to do business with a store like this. As we walked in we found 10 sales people conversing ... read full review
POOR Customer Services
POUGHKEEPSIE, NEW YORK -- I just purchase a bedroom set for my son and I was so excited waiting for my son to see it. Delivery day came in and when the guys are leaving I notice that the bed wasn't in the room, the delivery guy ... read full review
EAST HAMPTON, CONNECTICUT -- After purchasing one mattress from the Manchester store and having no issues when it was time to replace my mattress stupidly returned to Bob's. Obviously my first experience was a fluke. The second mattress fell apart in months. Lumpy, sides broken down. I had their inspector look at it, it was agreed the mattress was defective and we made arrangements for a replacement.
2 Replies - Latest reply on 02/26/2013Add reply
We personally returned the defective product and within a few months the replacement did the same thing. This time I had to take time off work to meet the inspector. I was told the warehouse was open until 8 pm, drove the second defective mattress there after work, CLOSED!
Returned it the next day. That was four days ago. Since I still had not seen the credit on my account I called the store. They never processed the credit! Now I am being told a check will be sent to me within the next 10 days.
I will never do business with this company again. Oh, and in case you are unaware of this little loophole like I was, if it is in your home for 90 days they will not refund the tax, evidently this is a CT state law. Purchase anything from this company at your own peril.
YONKERS, NEW YORK -- As previously said.......You get what you pay for! I purchased a supposedly leather sofa, chair and ottoman. I am in my early 50's, live alone with minimal company and/or traffic. Three years after I purchased this furniture I observed that the fabric did not only crack but was peeling. Hence, had to purchase a new livingroom set.
3 Replies - Latest reply on 06/10/2013Add reply
My Brother also purchased a livingroom set shortly after I did. His was made of fabric and he purchased the extensive maintenance plan. Three months later the cushions on the chairs were as flat as can be. He called and had them replaced with the same garbage, which he has since replaced three times and has recently independently purchased custom cushions from elsewhere.
Save your money and buy quality furniture that lives up to it's name.
After Bob's Discount Furniture called me 3 times to verify that they were delivering my bed today, I wasted the entire day waiting for delivery. Bed taken apart ready for the new one coming today. They never even called me to say they arbitrarily decided not to come. Don't shop at Bob's. 1 Replies - Latest reply on 01/25/2013Add reply
They do not have any sense of customer service whatsoever.
Do not shop here. Be smart and spend your hard-earned money elsewhere.
YOMKERS, NEW YORK -- I ordered a dining room table online form Bob's. I was told to call the store near my house and make arrangements for delivery. I called the store the very next day and scheduled a delivery for 1 week away. The store representative said that someone would call me the day before the delivery date to set up a time. The day before the delivery no one called. I called customer service the day of delivery and they explained to me that the representative at the store failed to remove the block on the delivery date and that I would not be getting my table on that day, but they could deliver it 5 days later. I tried to get them to waive the delivery fee because of their mess up. They would not even waive the fee. The customer service representative said " I am sorry we just can't do that". So I just cancelled the entire order and they just lost a customer for life. Add reply
CONNECTICUT -- First I would like to say that I work in customer service and know how hard it is to satisfy customers. The salesman was great, thorough and energetic but not over selling their product. The ladies at ... read full review3 Replies - Latest reply on 01/25/2013