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174 Reviews & Complaints

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Third Strike, You're OUT
Posted by MaineRebel on 05/16/2006
LISBON FALLS, MAINE -- We ordered a coffee table and two end tables from Bob's Discount in South Portland, ME. My wife took a day off work to await delivery (in three weeks) and when it arrived it was the wrong color. Strike one. They left the furniture at the house and arranged an exchange in a week. My wife took another day off work and when it arrived it was the exact same WRONG color...Strike TWO. Next exchange was in about 10 days, my wife took another day off work...guess what...SAME color as before. Strike THREE. Instead of taking the original WRONG furniture back with them so we could get a refund, they said we would have to arrange another pick up date...costing my wife another day away from work.

Their solution? Bring the furniture back to the warehouse ourselves. That is a 72 mile round trip for us.

I called Customer Service and they generously gave me a $50.00 gift certificate “as an apology” along with the refund. They said that I could leave the furniture on my covered porch with a note telling them where it is; they will pick it up in two weeks. AFTER that, I have to call the store where I purchased the furniture and confirm it has been picked up before I will finally get credit for my return. And THEN I can go shopping for furniture again.

But it will NOT be at Bob’s. The $50.00 gift certificate? I haven’t decided whether I want to give it to someone else so they can experience the “Power of Bob” or just zip it thru the shredder.

Customer Service is NOT one of Bob’s strong suits.
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Posted by Brenda Leah on 2006-05-16:
Bob's commercials were enough to steer me away! COME ON DOWNNNNNNNNNNNNNNNNNNNNNNNNNNN!
Posted by MaineRebel on 2006-05-17:
But wait...THERE'S MORE! The "Power of BOB" does extend to Saturday Delivieries. I actually drove to the Portland Store to try to reason with them in person...Strike FOUR or FIVE..I've lost count. I said, "Since we have accomodated you three times by missing three days of work to accept your WRONG deliveries, is there any way you can deliver on Saturday?" The answer, "We only deliver in your area on Tuesday and Friday". I said, "Your store is only 35 miles away...I don't see the problem." Their answer, "We only deliver on Tuesday and Friday" Meaning, "We don't care, there are plenty of other paying customers, refunding your measly $450 is NOTHING to us." Despite the fact I also purchased a $900.00 mattress from them, they got their money, they don't have to provide service any more.

Now THAT's The Power of BOB! And you're right...those ARE the cheesiest commercials I ever watched.
Posted by B-D-F rep1 on 2006-06-08:
Hello, I am one of the Consumer Relations representatives from Bob's and I had corresponded with this customer on several occasions regarding this matter. This customer (I will not use his name as he did not provide it in his complaint) was offered a refund on several occasions, because after several failed deliveries it was clear that this customer was not going to be satisfied with the tables that we were delivering to him. Not only was a $50 gift certificate sent out, but we also refunded the delivery fee due to the repeat problems. Also, the tables were picked up by our delivery team; the customer did not return them to our warehouse. In response to the "Tuesday and Friday only" deliveries, this is the particular delivery zone that this customer is in. What he failed to mention, however, is that we did accomodate a Saturday delivery by requesting a zone exception with our routing department. While I, as well as the other representatives that this customer has spoken with, are very sorry for the problem with these particular tables, we did everything we possibly could to rectify this situation. What I believe this situation comes down to is a shade variation. This set of tables comes in 2 different colors: oak and cherry. However, the oak tables still have a medium finish and are not a light, natural color as the customer may have believed them to be. Upon notification that this particular customer had received the incorrect color, every set of tables from that point on was inspected in our warehouse and we were informed on various occasions that the tables he was receiving were in fact oak, not cherry. At this point in time the tables have been removed from the customer's home, and a full refund has been issued.
Posted by pw on 2006-10-05:
I can beat that!

I ordered a mattress from Bob's. when it came a week later I took off the plastic to find it soaking wet, stained and torn! I told customer service I didn't want it exchanged, I wanted my money back.I was told I'd have to wait another week to get it picked up. So, it sat rotting and smelling in my house for another week.
Then I called customer service to get my money back. First they didn't want to give back the shipping. I finally won on that. Then they said they would have to mail me a check and I would have it in less than a week. so that week goes by and I call back. they say it won't be sent out until next thursday and there's nothing they can do about it. so I wait until a week after that thursday and nothing! I call back, they say it was scheduled to be processed that day which can take a week and then up to a week to mail. so I wait until 2 weeks from that day. I call back (keep in mind each call is at least 30 minutes on hold and I'm a very busy grad student) Then, they say Oh, sorry it was never actually sent out we'll send it tomorrow and someone will call you to confirm it was sent. No one calls so I call back. I get disconnected twice and have to spend more time on hold. then they say it's now scheduled to go out next week. I say No, it's going out today or I will begin filing a law suit. They put me on hold and I get disconnected and here I am still waiting on hold again. They've got 1 more shot to give me my money. To be continued...

Long story short: Don't buy from Bob's!!!!!!!!!!
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Begbug Infestation
Posted by Emonahan on 03/27/2009
WORCESTER, MASSACHUSETTS -- I just got a little money that I don't always have and brought a bed from Bobs Furniture in Worcester mass and got bed bugs with the bed. I called up a so call customer care line and had to leave a message and got called the next day to find out that they could not help me an they voided my warranty an told me they came from me. Never had bedbugs until I got their merchandise. They were not trying to take effort to help at all. I had to take a loan out to get exterminated an totally lost out. I give advice to people not to buy from bobs because its all over the net that there's hundreds of issues with bedbugs and Bobs you will get ripped off.
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Posted by Anonymous on 2009-03-27:
I sympathize with your plight.
It takes a long time and alot of effort to get rid of them.
It would be very hard to tell were the bed bugs came from. The warehouse where the mattress was stored prior to delivery. The delivery truck (if it were a rental). The delivery truck if it also contained a used mattress from another customer to be discarded. Or you could have brought them in from someplace yourself or from a neighbor, friend or relative.
They were probably brought in with the mattress but you can't be totally sure about that.
If you are a renter, it may have been the landlords responsibility to pay for the exterminator no matter who brought them in.
Posted by old fart on 2009-03-27:
Normally Bedbugs hide in the mattress ticking and the cracks and crevices of th bedframe itself..
Don't let your exterminator spray the entire surface of the mattress or boxspring..
That's would overexpose you to the effect of insecticide..
Take the advice of an old (30 years in the business) exterminator...
Posted by Anonymous on 2009-03-27:
Bobs is one of those outfits who give you a 'free trial' of your mattress. If you don't like it you can return it. What they don't tell you is that they wrap it up in new plastic, and re-sell it to someone else. I would rather pay a few bucks more and buy it from a reputable company like Jordan's who has publically renounced this practice. And I'd like to see it made illegal.
Posted by sabletaz on 2009-03-27:
I agree with KenPopcorn.....
Posted by Nohandle on 2009-03-27:
Gratefully I have no first hand knowledge of bedbugs. Robf makes an interesting point of discarded mattresses being placed in the same delivery truck with new mattresses scheduled for delivery. Assuming delivery was made that same day, is that enough time for bedbugs to move to a wrapped new mattress? I expect Ken was correct in that you received a previously infested mattress. Can you prove it? No way. We've all heard reports of people being bitten by bedbugs in some of the finest hotels. Hey, bring back some of those outlawed chemicals. War has been declared on those nasty critters.
Posted by Anonymous on 2009-03-27:
Well I guess the point I am trying to make is that an infestation of bed bugs doesn't start in a mattress. The parisites look for any small dark crevis to hide in. It could be in the corigations of a cardboard box, a seam in someones clothing, a wood joint in a piece of furniture or your luggage from an infested hotel room. The delivery person could have carrier an egg in when the mattress was delivered.
They end up in a mattress because once they find a food source (you) to feed on at night they remain nearby.
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StarStarEmpty StarEmpty StarEmpty Star
Very Cheap Quality Furniture
Posted by Aliflores_77 on 10/20/2012
NEW YORK -- I purchase a dining room set From BOB'S Furniture. Three month after having the dinning set I spilled air freshener on the table, I went to get some toils to clean it I took about 6 to 8 minute to get the toils, when I got to the table to clean it I removed the spill and the paint from the table. I paid $1,700.00 thinking that I bought good quality furniture how can a spill of air freshener can damage or stain a table. I have some cheap table in the house that has been to through worse and they look like new.

I call BOB'S and they send someone to look, He came late looked at it call the company with my phone gave me the phone so I could speak with someone and he walked away and did not come back. The person that I spook with only said I'm sorry you are not cover. $1,700.00 table with a big stain.
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Posted by leet60 on 2012-10-20:
I am assuming the table is wood - most chemicals spilled on a wood surface will mar the stain or paint on the surface. The furniture retailer is not really at fault here, it is not unlike scratching the paint on a new automobile, it would not be covered under most warranties.

If the surface is wood, you may want to search for a local cabinet or woodworking shop to determine if they can assist in restoring the appearance of the table.
Posted by trmn8r on 2012-10-20:
Air freshener can be very destructive to finishes. What comes to mind is all the complaints about car air freshener spills that have ruined plastics and vinyls. Granted, this is wood, but it still has a finish on it.

I am pretty sure that your warranty would not cover this kind of damage. My wood dining table has a warranty to not stain for 24 hours with water sitting on it, but it specifies water.
Posted by DELMA BadilloSantana on 2013-03-10:
My experience with Bobs furniture is a great one. All my furniture is from Bobs. And they are 10 yrs furniture, I take good care of my things, which that helps,also. Now am about to move, and getting ready to purchase, from Bobs again, my Bdroom set, dining rm, and living rm. They are the best, for me, and great prices. And no one pay me for this.
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Believe Every Negative Post
Posted by Phil S. on 04/21/2009
NEW ROCHELLE, NEW YORK -- I should have believed the negative posts re: Bobs stores. Every one is true. They are very nice and polite until you have paid for your purchase. Then it's all lies. When the first delivery was made a chair was broken during assembly and hidden outside of our apartment until all the other items were inside. Then they brought the chair in and ran off leaving the hallway littered with packing material. All the living room furniture was not delivered because they said it would not fit the stairwell which was a lie. Now I a waiting for the second delivery and they are very late and significantly outside of the promised delivery window. Our co-op does not allow deliveries after 5:00PM and Bob's was told about this. I called customer service they claimed it was beyond their ability to effect the delivery and they referred me to the store who also told me that it's the delivery dept who controls this. Of course there is no way to speak directly with the delivery dept. Here is an update- they just delayed the delivery much later than the promised time and my co-op will not allow the delivery.

Read Company Response
Company Response on 04/28/2009:
My name is Christina and I'm contacting you on behalf of Bob's Discount Furniture. I'm so sorry to hear you had a disappointing experience. Customer service is truly a top priority for us and I’d like to help out if I can. I know you’ve been in touch with customer service, but I’d encourage you to reach out to our team directly at 860-474-1200 x1, they’re anxious to work with you to resolve the situation. Thank you for your feedback - we appreciate hearing from customers and hope that you'll give us another shot.
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Bed Bugs
Posted by Momieoftwo on 04/01/2009
STRATFORD, CONNECTICUT -- I had bought a mattress and boxspring from Bobs in CT. Soon after I started getting what I thought was a rash. So I didn't think much of it. One night I was laying in bed watching TV and I saw a little black bug on top of my sheets so I got a tissue and went to kill it and it turned into blood. I knew what it was right away. I cried all night. The next morning I called a specialist and they came out and confirmed it was BED BUGS!!!! Everyone in the house (6 adults and 2 babies) had to pack everything we owned in bags, wash all of our clothes in hot water. They came and spayed 3 weeks before Christmas 2008 and they told me that the main source was from my mattress and boxspring. My little girls cried when we had to take down the Christmas tree and we weren't able to have a Christmas. I called bobs right away and the man I talked to said I had to talk to the woman who deals with there bed bug complains(what does that tell you) so I left her a message and she called me right back and was telling me there was no way I got the bed bugs from them and didn't want to hear it they wouldn't do anything for me. Everyone had to get rid of there boxspings they were not saveable.

My parents called sleepys and they were so nice they gave them a discount on a new boxspring (Bobs wouldn't even do that) It is now April and we have had them spray 3 times and we still can't get rid of them. DO NOT BUY FROM BOBS UNLESS YOU WANT BED BUGS!!!!!!!
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Posted by Anonymous on 2009-04-01:
Elsewhere, someone here suggested such an infestation could come from the truck the bedding was delivered in. Does Bob's remove old bedding? In the same truck as new bedding?
Posted by CrystalSword on 2009-04-01:
Very good point Doc, was gonna suggest that but you beat me to the punch!
Posted by Anonymous on 2009-04-01:
Thanks Crystal...I saw it from someone else here and just passed it on.
Posted by Anonymous on 2009-04-01:
I'm sure they do, Doc. They are a pretty low-rent operation.
Posted by Principissa on 2009-04-01:
Were the mattress and box spring not covered in plastic when they delivered them? If they weren't I can easily see how they came into contact with bedbugs while in the back of the delivery truck.

Can bedbugs get through the plastic covering on a new mattress? Does anyone know?
Posted by Anonymous on 2009-04-01:
I'm sure they do, Doc. They are a pretty low-rent operation.
Posted by Anonymous on 2009-04-01:
That would be me.

What I was trying to explain (and badly I may add) was that a bed bug isn't introduced into a living space by the actual mattress, usually, though its not impossible.

If the delivery truck had a discarded mattress from a prior delivery, the delivery person could pick up an egg on their shoe or a bug on their clothing from handling it. They deliver your mattress and leave behind a new bug (or egg). The bug or newly hatched bug will first find a dark crevis to hide in.

Once it finds a food source (a sleeping person) they will feed then move to a hiding place as close to their newly found buffet as possible. That would be the mattress were you sleep. That is also why when dealing with an investation, exterminators tell the person not to sleep in a different bed or room. The bugs will follow you there.

If the bugs were actually in the mattress when it was delivered, they would have been bitten the first night they slept on it.

It is highly likely the infestation started with the mattress delivery but a bug or an egg could have been picked up anywhere (public transportation, movie theater, a cardboard box, a rental truck).
It is just difficult to pin point with any certainty where it came from.
Good luck. It will probably take several more treatments, lots of clothes washing and living out of bags for several months before they are gone.
Posted by renee on 2012-08-23:
MY WHOLE HOUSE HAD BED BUGS AFTER 2 DAYS OF ME GETTING MY FURNITURE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT GET ANYTHING FROM BOBS!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by Maria on 2013-10-24:
Do not think Sleepy's is any better!!!!! I ordered 2 queen's and the boxsprings. Within a week we were getting eaten alive!!! I called Sleepy's, they were so rude and not helpful at all! They even threatened to sue me when I told them I would tell the world after this nightmare!!! I just wanted a replacement of the contaminated boxsprings (I brought in an exterminator). They never bagged or checked the removed mattreses which means they don't check Anyones!!! What a nightmare!!!!!
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Delivery of The "Bob-O-Pedic
Posted by Horserider on 04/30/2007
NASHUA, NEW HAMPSHIRE -- My Fiance and I purchased the all wonderful Bob-o-pedic, PowerBob. On April 15th of 2007. About 2 weeks ago. Now, I watch the commercial all the time. Bob says "Next Day Delivery." Right? I doubt it! No, first the cocky sales man told us it was out of stock. We would have to wait not a few days, but early May to mid-May! The reason we went to get this special bed, was because we've both been having horrible back problems for 2 years, because of out pillow to matters we have, now. Which cost us a mint at Jordan's. So, we originally wanted the Temprapedic. Looking at the $3,00.00. price tag. We ran to Bob's. But, now we have to wait who know's how long for this bed! I haven't tried calling them, yet. I'm going to, now. They have so many locations, they have to have one of those beds in stock. Well I'll keep you informed.
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Posted by rhondam718732 on 2007-04-30:
Why'd you buy it then? I would have asked them to find one in stock or went elsewhere
Posted by Slimjim on 2007-04-30:
Clearly it's a popular bed. Either wait till May when production makes them available or buy something else. It's not like you bought the bed under the presumption it was coming the next day right?
Posted by horserider on 2007-04-30:
Well I called them, and it is in stock. So We are scheduled to get it Wendsday. The reason we bought it, was because it was much cheaper the the Temptaedic. It was $1,000.00. The material is the same. We've been looking for a Temprapedic. And we found one without spending the soaring prices. And it comes with a back massager and it's adjustible, too. We could have went elsewhere, but we had just come from 2 other furniture stores. We thought we'd be getting it within the next week at least, to reply to the other poster. Well anyway, our bed is in stock, and with the help of the great customer service, we will be getting in two days.
Posted by horserider on 2007-05-01:
I got plenty. First of all, I'm glad you are not in my bed, thanks. Secondly, I didn't pay for a "cheap," bed. It cost us $2,000.00. How much did you pay for your bed? Now that much. Not too many people would. Thanks for your comment, but you know nothing about my fiancie's back problems. Or mine. So, take you 3 cents elswhere. Maybe, where they count. Go have another on, buddy!
Posted by kylel5747 on 2007-05-30:
If someone told you the bobopedic and the tempurpedic consist of the same foam, they were lying to you! The bobopedic is a chinese knock off of the quality foams put out by companys like tempurpedic and serta. Serta's version of the Tempurpedic IS made with the same foam and clocks in for only slightly more than the bobopedic. Plus I was told the new warranty is 30 years. Good luck with your bobopedic!!! Especially in two years when the chinese motor blows on the powerbob and bob's tells you the warranty has run out!!!
Posted by horserider on 2007-05-31:
I did my reaserch. I knew that that the bob and the tempra weren't the same. No one EVER told me that. I NEVER said that. The bobopedic has pieces of the of the wonderous foam, mixed in with other typed of foam. While the tempra has conststantly, all the foam. I reasearched it, before hand. And we tested both beds out, the same day, to see the difference. Do you have a bobopedic? I do. And I love it. And when the powerbob does blow, I let you know. That is really great, too. No temprapedic could ever massage my back and leggs at the same time. Thanks for taking the time out of your day to let me know this!
Posted by Jammasta on 2007-08-28:
How do you like your Bob-o-pedic after 4-5 months of usage? I've been looking to pick one up but my wife is not sold on it yet. I've been having some back pains for the last few weeks. Looking to hearing from you again.
Posted by horserider on 2007-08-29:
Well, Jammasta, your not going to believe this, but.... We had to return our Bob-O-pedic. Not because of any malfunctions with the motor. Everything with the "PowerP part or the Power Bob was fine. It was the mattress. We had purchased a firm. And after having it for 4 months, my back hurt even more! I actually lay on my side, at night. One of my hips were killing me for days, because of the pressure resisting against the mattress. Then, when I went to sleep on my other side, I had to go the E.R., the next day. Because, I couldn't walk. I had x-rays, and the doc, told me I had internal brusing or a contusion from the mattress. He advised that I get a new one, and return the Bob-o pedic. I've come to realize, that just because there all the rage, they don't always work for all of us. We ended up having to exchange it for a better mattress, called the "Serindipity." So far, we feel better. It's not firm, it's plush. Picking out the right mattress, is very hard. Good luck. I hope I helped.
Posted by Zabby on 2008-02-03:
Posted by Zabby on 2008-02-03:
Horserider Its now been 4-5 months Has the Serindipty worked out for you. As I have just purchased the Bobopidic and seem to have the same problem you had with your back. I am so dissapointed in myself as I just returned the Select Comfort for the Bobopedic and Now I have back pain (REAL BAD) I sent the select comfort back for Quality reasons but I have to say for the first time in 3 years I had no pain in my back with Select Comfort. People say it's all about picking the right one. They are right. Anyways I am going to return the bob how did they treat you as far as returning your bed at bob's?
Posted by bosbuddy on 2008-02-03:
Horserider and Zabby appreciate sharing your experience here. I was also planning to buy the bob-o-pedic. They provide 3 types lite, firm and plush. Seems these come with different thickness (8" with 2" memory) (10" with 3" memory) and (12" with 2+3" memory). I asked the sales person about thier return policy, seems thier return policy is tough as he answeres it's more based on customer to customer. He said I can exchange the bed with-in 30 days to find the right one. Please do share how did the "return" worked with you. I am a bit reluctant now to just go and buy bob-o-pedic, I was very excited about it as you guys in the begining but seems I should wait and read more reviews.

Thanks a lot.
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Poor Customer Service
Posted by BMRJCL on 11/27/2006
SALEM, NEW HAMPSHIRE -- I bought a couch and chair set from Bob's about 4 years ago and have since moved to a new house. The back of the chair has a spring sticking out about 6 inches and is very dangerous to my small children. I tried cutting with wire cutters but it is too thick. I called the company to come and repair as they have a lifetime repair service on the furniture but they won't come because we moved. It wasn't broken in our move 2 years ago but they insist it is not their responsibility now. The couch was also damaged when originally delivered and now I am also disappointed to find out they will not fix again if it breaks even though they originally damaged brining in to our house. Any thoughts?
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Posted by DebtorBasher on 2006-11-27:
I've always wondered about lifetime guarentees on furniture...because we all know the furniture won't last a lifetime (not the way they make furniture these days)...do they really expect a person to live in one house forever, what if they are just a renter? If that's the case, then they should state all the "exceptions" on the guarentee...people will buy from these companies and pay more for the furniture based on the fact they do offer a lifetime guarentee...they should be stopped someway.
Posted by Noneill on 2006-11-27:
This is pasted from Bob's Discount Furniture website:

"What is Bob's Service & Warranty Policy?
In addition to the manufacturers' one-year warranties (in some cases longer), everything you buy is backed with my Free, Lifetime In-Home Service Policy. This service is on a best-effort basis and does not include replacement pieces or parts. Normal wear and tear or customer-caused problems are also excluded. Service can only be provided at the original delivery address. All service claims regarding visible damage must be called to my Customer Service Department within 3 days from the date of delivery. When calling Customer Service, please have your sales order number available.
I need to reserve the right to: Inspect the damaged merchandise in your home
Service the merchandise in your home, my warehouse or the factory
Photograph the merchandise in your home"
So can someone tell me how a Lifetime Service Policy works if you have to call for service within 3 days of delivery?
This is a totally useless promise.

Posted by Bababooey on 2006-11-27:
Deceptive Advertising: "Now that's what I'm talking about" (Bob's catch phrase)
Posted by bosbuddy on 2008-02-03:
This sucks, what a disgusting way to make people fool that the life time warrently is only tied with original address. People move...more than half of the country live in rental and relocate. Bob is horrible, he doesn't really want to serve his customers, this way no customer will ever return to him, reading these stories I doubt if any one does.
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StarStarEmpty StarEmpty StarEmpty Star
Informational Complaint
Posted by on 11/28/2012
CONNECTICUT -- First I would like to say that I work in customer service and know how hard it is to satisfy customers. The salesman was great, thorough and energetic but not over selling their product. The ladies at the desk were very pleasant and accommodating. I paid just over 4 thousand in cash for the furniture that we chose. The problem was with the delivery and not the delivery workers they were great. In and out. We were given a three hour window 2:30 pm -5:30 pm (no problem).After not receiving a phone call 1 hour ahead as promised we called to check the status at 4:30 pm. We were told the truck had problems and was running late.(No problem) things happen. At 6:30pm we called again and spoke to the same representative Same story should be there shortly.

Finally arrived at 8:30pm three hours late as we were leaving new house. Waited from 2:00pm to 8:30 pm for delivery. UNACCEPTABLE COMMUNICATION between delivery truck and customer service and information given to waiting customer. Intentionally misled as to status of delivery by customer service on 800 number. Pathetic NEVER AGAIN.
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Posted by At Your Service on 2012-11-28:
It's surprising what a simple phone call could have done to keep you posted.
Posted by trmn8r on 2012-11-28:
Furniture and appliance delivery is often a pain in the neck, if you aren't using a local company.

If you are using a local company, that usually goes extremely well. But it comes with a higher price tag.
Posted by Bob Cares on 2013-01-25:
I'd be happy to make this right for you. Please email your contact info to BobCares@MyBobs.com. Thanks, Eric.
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It's Junk
Posted by Jesguli on 09/11/2010
WOODBRIDGE, NEW JERSEY -- I've had the furniture for 3 months and, while it looks beatiful, I've already had the repair guy come with his little sewing kit once to repair two -8 inch rips- the seams fray and pull wide open, and I just noticed another rip in a different seam-I'm fuming, adn will be calling again Monday...all we do is sit on the couches, and relax..the seams keep pulling apart..We're not large people, were average, we certainly don't jump around on them, or even sleep on them....I know you get what you pay for, and this was not expensive, but I expected to get at least a year without damages.
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Posted by Alain on 2010-09-12:
Even inexpensive furniture should be able to hold up to a year of normal use.
Posted by chris on 2013-04-23:
I bought 2 bedroom sets and after less than a year both were broken. was told the bed was no good and it has been discontinued. this furnature is such garbage. the bed frame broke 3 times already. If I cant have sex in the bed what good is it? im not talking crazy kinki sex just normal sex and the bed frame breaks. the bed is also lumpy after less than a year. horrible horrible bedroom set's
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One thing after another after another
Posted by Ursan on 05/16/2008
WORCESTER, MASSACHUSETTS -- On March 15th, 2008 I got married.

The very next day, my new wife & I went to Bobs Discount Furniture for our first big purchase as a newly married couple.

After meeting with a salesperson we rummaged around the selection of the beds & decided upon a "Bob-O-Pedic" adjustable bed. We tried both the plus & firm mattresses & bought the firm. The only issue was that it was back ordered & wouldn't be in until the first week of April 2008.

We got a call soon after with the news that one was available & would be delivered that week. When I spoke with the store I reminded them that they needed to call my cell phone & not the home number when the delivery people were on their way. These instructions were outlined on the invoice.

A couple days later I just happened to be passing my home from a work errand to find the Bobs delivery truck at my house. (why didn't they call me?)

No matter, I was there & all was ok. I let them in. They took the old mattress & installed the new. They reminded me that it'd take a few hours for the mattress to soften up as it was cold that day.

That night we slept in our new bed. Or at least my wife did. I could not relax on the mattress. It seemed a lot firmer than the one in the showroom. I gave it a couple more days & after getting little sleep & a sore back we went back to Bobs to exchange it for a plush version as well as the non adjustable as neither of us used that feature.

So April 10 of '08 we went back to Bobs & did the exchange. I tried & retried the plush & firm & decided that the plush was best. JUST in case, we went with a dual that has a plush & firm half.

They said, however, the king size was back ordered to May 20th. So we decided to wait for the new one to arrive & just keep the queen automatic until then.

By this time I had started sleeping on the floor on a roll up spare mattress.

Fast forward to May 13th 2008.

I called customer service to see if the new king size was still going to be available on the 20th. She said "Oh we have those!" I said, "when were you going to call me to deliver it" Basically since I was in there the the 20th, they were going to wait.

So I (again) double checked that they delivery people would do the one hour call ahead to my cell number & she read back the number I'd originally given.

The next day, on the 14th of May, I got an automated call from "Bob" about a scheduled pickup on May 15th between 2:09PM & 5:09PM on my cell phone. "yay" I thought, "they remembered!"

No they didn't.

On May 15th, 2008 I got a call from my neighbor saying that there was a Bobs Furniture truck at my house with people & mattress walking around. This was 2:11pm.

Since I work 15 minutes from home I left work & headed there. When I got there @ 2:28PM & the truck was gone.

I went inside & on my answering machine was a call from the Bobs delivery people telling me they were almost at my house. There was also a call from the Bobs warehouse saying that I'd need to reschedule.

I called customer service was told that once the truck leave an address, it can't go back because it has other deliveries to make on time. When I pressed, she said she'd try to get the truck to go back since by this time it was only about 20 minutes away. When she got back she told me that the truck was already back at the depot & was done for the day.

I then asked her why I didn't get a call on my cellphone as was outlined in the instructions. She told me that that phone number wasn't anywhere on the invoice. "then how is it Bobs called me yesterday at that number?" She didn't answer.

So I spoke with her manager.

She was even less helpful. I was more upset that they didn't call my cell then missing the delivery. But she promised that they'd be back tomorrow (May 16th) with the bed & would "absolutely" call my cell phone.

May 16th, 2008.

I was at lunch with some co-workers & I thought, "I'll call the house just in case" I called & wouldn't you know, there was a message from the Bobs guys saying that they'd be at my house by 1PM. I left the restaurant early & got to my house at 12:58 and waited.

And waited.

And waited.

At 1:30 I called customer service about the delivery time because for some reason the on-line customer tracking didn't work. The lady said they they had two more deliveries before mine & should be there soon.

I waited until 1:45PM & I had to get back to work.

I left a postit on my door saying that I waited until that time & to call my cell. I was half-way back when someone called from Bobs saying that they were at my house waiting for me.

I asked why they were so late. "deliveries, you know?" No apology. But that's ok.

I called my boss as I headed back to the house.

I was pulling up then they were unloading. My new, $1400.00 mattresses were on the ground. I thought since they were in plastic, I'd be ok, right?

They brought them in & were struck dumb as they say the still un-retrieved queensize bed that they were supposed to pickup. So they left my new mattresses outside (did I mention it was starting to rain?) & brought the old mattress into the truck.

They put the king size on the floor & I inquired about something. "Where's the frame?"

So they called the depot & I heard over the Nextel that it was still on back order & then it was that I never ordered one with the bed.

That part is true. I looked at the invoice & there was no frame there. However, one wasn't offered either. So my new bed is on the floor.

Later that afternoon my wife calls. "This mattress is filthy!"

Indeed, there was wet grass stains & leaves & mud on the ends of the mattress. "probably from where they dropped it in the yard" I said. I was so elated to finally have the new bed I didn't even think to look at the mattress. But there were holes torn into the plastic letting them get in that condition.

My wife called customer service about this & they basically did the same thing with me. Didn't listen, didn't really seem interested in helping. "we can get another mattress our there on Tuesday but there will be a delivery charge." My wife felt that unacceptable & felt that we shouldn't be responsible for a delivery charge for an abused item.

They told her that "they'd look into it & they'd call back"

They did, a couple of hours later but all they did was move the delivery to Monday, but they'd only bring the delivery down to 50%.

I personally don't think we should be responsible for the mis-handling of their delivery people. I also felt that their delivery persons weren't professional. One spent most of his time on his cell phone arguing with someone & quite frankly didn't fill me with confidence in my purchase.

The customer service people were an entirely different story. They were more interested in getting off the phone than actually helping us. They wouldn't listen & had the habit of talking over my wife. At one point told her to "calm down" when she started getting angry.

In the future, I think I'll spend the extra money on a company who actually appreciates their customers. I myself work in the services field & I'd be looking for a new job if something like this happened.

We'll never shop Bobs ever again.

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Posted by Bill on 2013-05-04:
this was helpfull and seemed all true.. i will not shop at bobs because of this poor husbands and wifes nightmare withe Bobs
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