Bob's Discount Furniture - Page 3

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1.4 out of 5, based on 73 ratings and
178 reviews & complaints.

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My First Week With My Bob O Pedic
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Rating: 3/51
WORCESTER, MASSACHUSETTS -- We ordered the bob o pedic after looking at a Sleep Number bed. I personally have never had any problems sleeping in my mattress which was a pillow top from Rotmans back in 1999. My husband has had back problems for some time. When we got our taxes back, we decided to buy a new mattress.

We ordered the bob o pedic firm and were very excited. It came in the day they said and the time frame they promised. We did notice beforehand luckily that they ordered the plush when we wanted the firm. We changed it in time for delivery.

The delivery went smoothly other than the hallway they walked through the contracted movers took some chunks out of my wall. I admit it was a tight squeeze, but I would hope they would be smart enough to know not to try to squeeze it in without warning me of the possible results of a damaged wall. They did stick some sticky putty in the holes and asked me to re -paint the damage.

Because I was so happy to have the bed, I did not complain much. I did notice the odor people talk about, but it was not unbearable. I waited to put my bob o pedic cover on the mattress as instructed 3 hours.

First night in bed. Loved the feel lying on my back and watching TV. Not easy to be intimate in I must admit. Anyway without TMI, I slept great however woke up with a very bad stiff upper back. Never in my life have I had a back issue on a mattress. So this concerned me very much. Once I was up and moving, it seemed fine. I have now slept in this new mattress three nights and did not have a repeat of upper back pain, but I am skeptical. Looking forward to hearing comments on this experience. My husband says it is fine for his back. How long should I give it before I make a decision without going past the 30 days?
     
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Lesley DeMattie on 07/04/2013:
I also had gotten the same mattress as yours. About four yrs. ago. The other day I noticed the bed slowly sinking where I slept. Had to turn it like ant other mattress. Then the box spring frame broke. I looked under it, ( the box spring. I couldn't believe what I was looking at! It was only a piece of cardboard supporting cheap broken pine wood frame holding the box spring! That is why it was starting to squeak and sink. So because my warranty was to old I had to fix it and nail the broken pieces together until I find another box spring. Good luck with yours. But I would tell u to look and investigate under the box spring, and trough the black fabric. I bet u r sleeping on just cardboard and wood.
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POOR Customer Services
Posted by on
Rating: 1/51
POUGHKEEPSIE, NEW YORK -- I just purchase a bedroom set for my son and I was so excited waiting for my son to see it. Delivery day came in and when the guys are leaving I notice that the bed wasn't in the room, the delivery guy didn’t know where it was so I call Bob store and they told me that the bed was in back order and that if I wanted the delivery guys can take all the items back since they didn’t have the bed. What a joke lady, I just took a day off from work to wait for a delivery that never came in completely and had to miss another day from work to finally get the bed and another thing, the storage drawers where broken both delivery days.

If they would have called me before the first delivery and explained to me that one of the items was in back order I would have waited until all the items were together to set a delivery day so instead I missed two days out of work and still didn’t get all my pieces and the best part is their customer services…..seriously, and quote “we can take all the items back to the store and reimburse you”..get a clue lady, I already donated my old son’s bedroom set, so what am I supposed to do? Return everything and have my son sleep in the floor, why not take responsibility of your bad customer services and admit that you should have call me in advance letting me know that one of the items were not in and not me finding out by the delivery guy….oh and the best for last, the apology gift of $50 to a Bobs store, who the hell want to buy from there again….not me, not ever.

I’m always improving and buying new furniture and this time I just wanted to save couple of dollars but man I was wrong, at the end I spend more money and lots of aggravation. I would never buy anything else from there again. The furniture is made with cheap material, it doesn’t even look like in the store…..but the worst of all was their bad customer services, what can I say to myself, live and learn.
     
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VERY Satisfied With Bob's Discount Furniture
Posted by on
Rating: 5/51
BROOKLYN, NEW YORK -- Frankly, I can't believe that I'm reading such horrible reviews about this organization and the furniture and the quality of their customer service and delivery.

On two occasions, I have bought furniture and mattresses from their stores. In the first instance, I purchased a bedroom set for my daughter and a mattress and a box spring. The saleswoman was very helpful, worked to set a suitable delivery date, the salespeople in the store did not pounce all over us the minute we walked in. The set came in exactly at the day and time promised, the delivery people set up the bedroom quickly and were also very courteous. We've had the set for two years now, no problems either with the furniture itself, or the mattress or box spring.

My second purchase was made online, the Branson Pub dining room set. Seconds after I placed the order online, I received a phone call from a customer representative who carefully and (again) courteously walked me through delivery date, time, etc. He also immediately e mailed me a confirmation of my order. Again, the set was delivered day and time promised, delivery people were also courteous and efficient in setting up the set. No problems with dining room set, have had it for three months now.

Would I deal with Bob's again, should the need to buy furniture arise in the future. Yes, I would, and I would recommend Bob's to anyone in light of my positive experiences.
     
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onlooker on 02/26/2013:
This is good to read. So what is wrong with the other orders that they can not be done well?
Buddy01 on 02/26/2013:
Over the years I have made many purchases from Bob's and have always been satisfied.
trmn8r on 02/26/2013:
I'm glad you had no trouble, but it troubles me when I see so many complaints from what appear to be legitimate and independent sources.

On the internet (fastening my seatbelt and glancing at the sideview) you have to look at anything you read with care. Does it sound true? Logical? Could it be placed there to mislead readers?

I take the approach that I should read a representative portion of whatever is available, and then try to reach my own conclusion - I consult the little man inside.
Bob Cares on 02/27/2013:
Thank you for your recommendation. We really appreciate it. Customer experience is important to us. Yesterday, we delivered to over 3000 homes. We try very hard to provide all of our customers the same quality of service that you have had. Sometimes we fail but when we do, our goal is to resolve the problem quickly. We recognize that the tendency to review when dissatisfied with a product or company is much more compelling than when satisfied. However, reviews are highly regarded and provide our team with feedback to improve operations. We have a fully staffed Customer Service team ready to take care of you at 1-800-569-1284 or bobcares@mybobs.com.
Delma Badillo Santan on 03/10/2013:
I also want to say, that I am also very happy with Bobs furniture. I always purchased from them and never had a problem. I truly recommend shopping at Bobs. The quality is great, the service is great. I am about to purchase all my home furniture from them soon. The one I have now are 10 yrs old and is from them.
greg2013 on 03/20/2013:
You need to wait a few years. I used to recommend Bob's as well but not any more. The goof proof I bought turned out to be a joke (one at my expense) and the quality of the furniture is poor. When you bought your furniture, did they tell you the goof proof covers the veneer and normal wear and tear parts? They did to me but guess what happens when you try and make a claim. I hope you have better luck than I did but I also hope you wait to recommend Bob's to your friends.
pvmouse on 05/09/2013:
My recliner loveseat broke after 14 months, the back flops like a bird and the other is starting. BOB said I was out of luck and goof proof doesn't cover it. the love seat cost me over $1000 with cost delivery and goof proof (which the sales people get 20 % commission that is why they lie about to get you to buy it). I am glad you had a good experience, you are the few and far between. I only have the loveseat so now my son and I have nothing to sit on and can't afford to buy another one.
matzo419 on 06/18/2013:
I too am another customer that has bought Bob's furniture and was extremely dissatisfied. I have another review on here but to summarize, I ordered a living room set, the tables were delivered damaged, and I they promised me replacements. I called them right away and they told me that I would have a complete replacement in two weeks. I called them the next day to schedule delivery and another customer service rep told me that I couldn't get them until a bob's tech came out. There were sharp screws coming out of one end table and the coffee table was all dented. I waited three months of them scheduling delivery dates and then telling me they were sold out after the delivery date was set. I had four different dates scheduled. Two times they called me to cancel, and the other two times I called them to confirm the date, and they cancelled order while on the phone with me. After three months, I told them that I either wanted new tables or a refund. They let me pick out a different set, and delivered them three weeks later.

The salesmen pushed and pushed that goof proof, and guess what my 18 month old couch is falling apart. The cushions are flat and have springs sticking out. The arm is broken and if you touch it you can hear breaking wood. Now I was told their precious goof proof covered all this, but everything has been denied. There was no abuse to the sofa, and the technician that came told me that there is a problem with these couches and he goes on many calls for the same issues that I complained about. Now I am out the goof proof money, and a sofa. And Bob's response was essentially too bad so sad, everything has a one year warranty, and nothing else.

My story mirrors numerous stories that I have read online. If we are all being sold the same bill of goods on goof proof, and most of people who have bought furniture are dissatisfied about how their furniture fairs after 1 year of use, it says something about Bob's and not about the people telling their horror experiences. Just my three cents.
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Peeling Leather Sofa Bed and Loveset.
Posted by on
Rating: 1/51
AVON, MASSACHUSETTS -- I purchased a black, leather sofa and loveseat from Bob's Discount Furniture store in Avon, MA. After 2 years this leather starts crumbling and peeling. I did not buy a protection plan, good because they don't cover this under their plan. I called them and they told me that the manufacture company is giving only one year warranty.

I feel ripped off. I spent 1200 dollars and after 2 years I have a piece of garbage in my living room.

Don't let those cheesy commercials fool you! There is no quality and is very bad. A week later, I bought a black leather chair from Cardi's and after 2 years looks like brand new. I think it is time for The Boston Attorney to take a closer look at Bob's practice. I found that they sell "peeling" sofas in 2010, 11,and 12. It is time to finish this nightmare. Why they are still in business?


     
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At Your Service on 12/28/2012:
With respect, why would you believe they wouldn't cover this problem under their warranty?
Alain on 12/28/2012:
You can notify the Massachusetts consumer protection agency about this via http://www.mass.gov/portal/home-family/consumer-protection
Obsfucation on 12/28/2012:
They are still in business because people keep falling for the cheesy ads, without doing any kind of research first. The fact of the matter is that Bob's is the northeast's version of Ashley Furniture: they sell cheap, poor quality junk furniture, and they want no part of you after the sale.
Susan on 12/28/2012:
The fact that they don't cover cracking and peeling leather under their protection plan should be a tip off that this is a known problem they don't want to deal with.
Coralie on 01/22/2013:
We are having the same problem. Leather is peeling off chairs, which we rarely sit in, and looks like plastic underneath. When I FINALLY got a customer service rep on the phone he apologized but said there was nothing they could do and that this is what happens to leather over time...My brother has had leather chairs from another store for over 10 years and look great...Leather is supposed to age gracefully not peel!
Done with Bob's....
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Informational Complaint
Posted by on
Rating: 2/51
CONNECTICUT -- First I would like to say that I work in customer service and know how hard it is to satisfy customers. The salesman was great, thorough and energetic but not over selling their product. The ladies at the desk were very pleasant and accommodating. I paid just over 4 thousand in cash for the furniture that we chose. The problem was with the delivery and not the delivery workers they were great. In and out. We were given a three hour window 2:30 pm -5:30 pm (no problem).After not receiving a phone call 1 hour ahead as promised we called to check the status at 4:30 pm. We were told the truck had problems and was running late.(No problem) things happen. At 6:30pm we called again and spoke to the same representative Same story should be there shortly.

Finally arrived at 8:30pm three hours late as we were leaving new house. Waited from 2:00pm to 8:30 pm for delivery. UNACCEPTABLE COMMUNICATION between delivery truck and customer service and information given to waiting customer. Intentionally misled as to status of delivery by customer service on 800 number. Pathetic NEVER AGAIN.
     
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At Your Service on 11/28/2012:
It's surprising what a simple phone call could have done to keep you posted.
trmn8r on 11/28/2012:
Furniture and appliance delivery is often a pain in the neck, if you aren't using a local company.

If you are using a local company, that usually goes extremely well. But it comes with a higher price tag.
Bob Cares on 01/25/2013:
I'd be happy to make this right for you. Please email your contact info to BobCares@MyBobs.com. Thanks, Eric.
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Moldy Bob-O-Pedic
Posted by on
Rating: 1/51
Purchased a Twin XL mattress in March 2011 for my daughter. It came with a protective cover and was in her room which is above ground, dry and clean. I was recently cleaning her room and removed the cover, flipped the mattress to thoroughly vacuum and to my horror the underside of the mattress was completely covered in mold. Bob's won't stand behind the product and has been passing the buck trying to Dodge the warranty. I am left with a moldy mattress which my daughter can't even be in the same room with because of her allergies (no wonder the poor kid has been so sick!) I am also left wondering if I should just go purchase a different mattress and just parade this darned one from one Bob's store to the next to impact their sales. (I probably won't but it sure does feel fantastic to even think about it.) My advice is just avoid this situation for yourself and don't purchase a mattress from Bob's.
     
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At Your Service on 11/20/2012:
I can appreciate the frustration. You invest in a mattress, just to find it moist enough, a year and half later, that mold has started to build, ruining the mattress and likely the foundation. Another expense you didn't plan on.

Unfortunately, though, I can't possibly see any manufacturer or retailer guaranteeing against mold after such a lengthly period of time. How could they? They can't possibly guarantee the environment it's in. I haven't read any mattress warranty agreement that guarantees mold. The O.P. hasn't made any quotes which suggests otherwise.

It's good if it was causing any problems. You have the ability now to replace it and start fresh.
madconsumer on 11/20/2012:
here is an interesting link to mold on underside of mattresses. seems it is not at all uncommon.

http://www.ehow.com/facts_7262447_causes-under-mattress-moisture_.html
Vinnie11 on 11/20/2012:
Nice work madc! I just flipped mine to check just in case.
trmn8r on 11/20/2012:
I'm with AYS on this one - is there a warranty against mold in the warranty? My guess would be "no", since mold could come from an abnormally humid environment.

I'm wondering about the protective cover that was mentioned. Was this intended for shipment, or to be left on in use? This may have helped cause the mold.
Jessica on 05/21/2013:
I just got my bob o pedic 2 months ago and its covered in mold on the bottom. They won't do anything about it...how do I know this? Because the mold started the same month I got it! The customer service lady said to clean the cover...spray with lysol and it would stain but the mold would be gone. WHAT?! Needless to say...it didn't work and I'm also stuck with a mattress that can harm my sons asthma. Never again....
Cary on 07/29/2013:
Not surprised.... My fiance and I purchased a bedroom set from Bobs about 1yr and 5 months ago...A few days ago a picture had dropped behind one of the dressers and to my surprise I found MOLD growing all over the back then I opened it up and it was all over hte wood inside. I then checked my dresser and the saem issue had occurred...Keep in mind we have a new condo, central AC and no other wood furniture we have in our house has mold in it, only what we had purchased from Bobs. The manager I called said there was nothing they could do about....There goes my $2,000 bedroom set....I will NEVER go back to Bobs
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Very Cheap Quality Furniture
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Rating: 2/51
NEW YORK -- I purchase a dining room set From BOB'S Furniture. Three month after having the dinning set I spilled air freshener on the table, I went to get some toils to clean it I took about 6 to 8 minute to get the toils, when I got to the table to clean it I removed the spill and the paint from the table. I paid $1,700.00 thinking that I bought good quality furniture how can a spill of air freshener can damage or stain a table. I have some cheap table in the house that has been to through worse and they look like new.

I call BOB'S and they send someone to look, He came late looked at it call the company with my phone gave me the phone so I could speak with someone and he walked away and did not come back. The person that I spook with only said I'm sorry you are not cover. $1,700.00 table with a big stain.
     
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leet60 on 10/20/2012:
I am assuming the table is wood - most chemicals spilled on a wood surface will mar the stain or paint on the surface. The furniture retailer is not really at fault here, it is not unlike scratching the paint on a new automobile, it would not be covered under most warranties.

If the surface is wood, you may want to search for a local cabinet or woodworking shop to determine if they can assist in restoring the appearance of the table.
trmn8r on 10/20/2012:
Air freshener can be very destructive to finishes. What comes to mind is all the complaints about car air freshener spills that have ruined plastics and vinyls. Granted, this is wood, but it still has a finish on it.

I am pretty sure that your warranty would not cover this kind of damage. My wood dining table has a warranty to not stain for 24 hours with water sitting on it, but it specifies water.
DELMA BadilloSantana on 03/10/2013:
My experience with Bobs furniture is a great one. All my furniture is from Bobs. And they are 10 yrs furniture, I take good care of my things, which that helps,also. Now am about to move, and getting ready to purchase, from Bobs again, my Bdroom set, dining rm, and living rm. They are the best, for me, and great prices. And no one pay me for this.
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Bad Customer Service and Also Damaged Furniture and Cheap Fake Wood
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Rating: 1/51
SAUGUS, MASSACHUSETTS -- I purchased a bedroom set and living room set from Bob's. I received damaged couches and pieces missing from bedroom set. Mattress doesn't fit right on the bed. I told the delivery guys about the ripped couches on both love seat and couch, they were high on drugs(I have a family member that is addicted and know when I see someone is not okay) and were really not professional. They delivered again damaged couches and these men were throwing pillows around the living room and when removing the couch didn't even care I was right behind them knowing I was there and didn't ask me to be careful and I was so upset about this. They hit the wall and didn't care at all what happened to the furniture. It was the worst experience!! Bobs needs to be aware who he has working for him and do a little more homework on the kind of people he has representing his company! Never again and I will let everyone I know its not worth saving a few bucks at all!!!!
     
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Looking To Purchase Dining Room Set
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SECAUCUS, NEW JERSEY -- I have never been to a Bob's discount store until this past Saturday, I am looking for a dinning room set and seen a few that are truly nice looking and exactly the size I am looking for, the sales people truly nice, the showroom also very nice and yes the prices seem truly reasonable but after reviewing so many reviews from customers who have purchased from Bob's discount it seems that the bad surely out weighs the good, I can not imagine purchasing a complete dining room set and then not receiving it when I need it or have it defected within a short period of time and without any help from Bob's discount centers or there goof proof extended warranty, thank you all for writing your reviews, it has truly made up my mind not to purchase from Bob's now or ever and I will also let people know when the subject comes up about purchasing furniture.

YOUR REVIEWS I KNOW HAS HELPED ME AND MAKE MY DECISION ON THE PURCHASE. THANK YOU ALL AGAIN.
     
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trmn8r on 10/08/2012:
Next on your agenda should be reviewing the Ashley Furniture reviews.
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The Only Proof Is Bob's Goof !
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Rating: 1/51
YONKERS, NEW YORK -- Bob should buy goof proof for his customer service and see how he likes it. Purchased a rocker recliner in 2009 for $573 total including a 5 year goof proof. Called Bob's in 2012 for service. The padding appears to have disintegrated...poof! The mechanism squeaks badly when you rock in it and the stitching separated on the right arm. Bob's non-customer service people told me over the phone they would send a service person to try to fluff it back to life and fix the other things as well.

1st appt came and went with a days pay because I had to stay home and wait for him. no show for 2nd appt and the 3rd appointment he showed up. He was way outside the time parameters. He came in took a picture of the chair and literally in 20 secs he said "I can't do anything for this chair". He even suggested I could fix this myself. He showed me a stapled flap on the back of the chair and said you can c-u-t this and re stuff it.

I gave him the craziest look and said" why would I cut/destroy my own furniture?". Then he used my phone to provide proof he was at my location. He handed the phone to me and said "they want to ask you some questions about the service". All I heard was a dial tone. He said "oh, they will probably call you back". Then he booked out the door.

Then they told me to call the goof proof # but don't tell them the damage happened a long time ago....tell them it is recent damage. I do customer service at my job so I can honestly say I don't know who to hold responsible since no one is stepping up. It appears to be an internal structure failure from the top down. That many things can't go wrong without management knowing about it. Don't they audit themselves or are they waiting for the class action settlement to kick in. I have no choice but to tell everyone I know to stay away from Bob's until they get their act together. The proof of goof is obvious with Bob's.
     
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Bob Cares on 09/13/2012:
We're sorry to hear about your recliner. I'd be happy to see what I can due to help out. Please send an email with your order info to BobCares@MyBobs.com...Thanks, Eric.
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