CARLE PLACE, NEW YORK -- This company needs to get the basis of customer service before they expect to be profitable or even go Mainstream. I purchase a whole house package from these "jokesters" and been having nothing but run around and issues since it was delivered. I received my delivery on 10/10/2011 and items were broken and re-fixed, reclining mechanism is damaged so it grinds when you attempt to recline, and bedroom set the finish is basically an espresso colored sticker that goes on the front and sides of the units. Trust me with Bobs you get what you pay for and 90% of Bobs products is shipped from CHINA and you all know the love and quality the Chinese put into there products.
Customer service gives the run around and they blame customers for issues that customer can't cause like bending a reclining mechanism. I do not play on my furniture or have parties or reckless individuals in my home and to be blamed for faulty and cheap parts was the last straw that made me want to submit a review. There's so much more that I want to say but I don't really think that anyone will follow-up with me. Just know this consumers "Do Not BUY BOBS FURNITURE" and "DO NOT BUY GOOF PROOF".
The company cannot even follow their own slogan "No tricks or Gimmicks just Pure value" Yeah Right...........They're the biggest tricksters in the Furniture business to date. They have a customer service line and a Guardsman Protection plan but you can purchase better made furniture from a Mom/Pop store right here in Brooklyn NY. They have all of the tools in play to seem like there a good company to buy from, Those tools are, A protection company that Big companies use like Raymour which is Guardsman, they have a customer service line and a website unlike the mom and pop stores, and also they have good-looking showrooms that is constantly being re arranged and updated to give a persona of "High Maintenance" and Sales reps, that wear suits, so you think that your dealing with professionals/or a professional business.
Once you ask anything on specs or dynamics Sales reps will grab a "Plaque" that has generic and basic info, only a few have some furniture knowledge and they came from accredited companies like Sleepy's, Raymour, and Thomasville. They're the Biggest Impostors and DO NOT BE FOOLED. I will never refer another person to purchase anything there ever again. Thank You BoBs Discount Furniture for exposing me to this new Epidemic that's going around and that's "Companies that Portray something that they are NOT, and Companies that focus on the psychology of Sales and not the products.... I'm on to you Guy's and I will expose you...........
NASHUA, NEW HAMPSHIRE -- Went to Bob's on March 10th to order some recliners. Was told that if I purchased the floor model color, I'd get them right away because they just needed to be shipped over from the warehouse & not actually made. I placed the order & made payment in full even though the so called "locked in" delivery date of April 7th wasn't so right away after all. Went to the Nashua store the next day to buy some tables to go with the chairs & was assured I could pick them up on Saturday the following week at the ditribution center in Nashua & there was no need to call to confirm. Took my rental truck over to pick up the tables. Stood there for over a half an hour & watched them load & unload two trucks with the wrong stuff. Also heard them call another customer & tell him to drive all the way back to return the chairs he took home because they belong to the other customer that was waiting there to pick them up. It took them 45 minutes to tell me the tables weren't there so I told them to just deliver them with the recliners free of charge on April 7th. I was told they couldn't do that & I'd have to go talk to a Manager at the Nashua store. Drove over to the store & spoke to a Manager who assured me that he would get the tables delivered at no additional cost as requested. Even received a confirmation call the same day. Next call comes in the Monday before expected delivery day & I'm told that the recliners won't be available until the end of the month & the tables aren't even scheduled for delivery. At this point, I have no choice but to cancel the order. A week later and another visit to the store after speaking to yet another useless Manager & I'm still waiting for my $2000 to be credited back to my charge card. No attempt toward customer satisfaction was made. I asked if I could send a bill for my time & rental truck expense loss & I was told no & "sorry about that, I guess we really screwed up!" Your time and aggravation is worth far more than the reduced price at Bob's. The unfortunate reality is, it's really BOOB'S Discount Furniture! I'd NEVER recommend them & suggest not wasting your valuable time attempting to do business with them.
BAYSIDE, NEW YORK -- 13 months into experience the experience the section I sit on (I am 180 lbs) lost its support and flattened out. Call for goof proof, not covered. This is a manufacturer problem. Complained section inspection agent agreed that the section was epdefective and said replace, Bobs said no but after a fight we got a nespw section. My wife's section, she is 96 lbs, is now giving out. 20 months old. My replacement is starting to sink. This is pure junk. There are no bargains and this is the living proof. Seating is also low and not comfortable. Do yourself a favor save for another year and buy real furniture.
PARAMUS, NEW JERSEY -- I had the worst experience with Bob's Discount Furniturethat lasted almost 2 months.
I ordered furniture for my new apartment. Bob's only delivers to the area I moved to on Friday's so I rescheduled my move to accommodate their schedule. When the furniture was delivered 80% of it was received damaged and could not be delivered.
So they were replacing the furniture and would not accommodate me the consumer so again they would only deliver it on Friday which meant another day off of work. I requested a morning delivery well in advance and again they advised that they had to deliver in the afternoon which meant a family member had to be there to accept the delivery because I could not be out od work that afternoon. They also told me that they could not redeliver the lamp that needed to be replaced because it comes from a different location but the broken lamp was delivered with the original furniture so why all of a sudden they could not redeliver the lamp made no sense, but they offered to ship it ups, the lamp never showed up and I called and was told that they shipped the lamp back to themselves in error but could not resend until they confirmed that I did not receive it. they were also supposed to send a new bed but did not they sent a tech to check the damage so he could report whether or not the bed should be replaced. After 2 weeks of waiting for notification regarding the bed I called again and was told the bed would be replaced and again they would only deliver on Friday so more time off of work At that time they agreed to refund the delivery fee and advised it would take 7 to 10 days to receive. Guess what no check. In the meantime they came to deliver the new bed and quess what it was damaged. I refused delivery of the headboard and requested a partial refund. At this time still no refund on the delivery fee so I actually went to the Store in Paramus NJ and was told that there was a hold on the 1st check but couldn't tell me why. They assured me the 2 checks would be issued but again I would have to wait 7-10 days. the first check finally showed up 2 weeks later but no refund check. Called again and was told the check was mailed on March 27th and it wasn't.
Called the store again and only when I threatened to contact the BBB, the news and anyone else that would listen did I finally get action.
The moral of the story is that Bob's only care's about money and how they can do things without any incovenience to Bob's. WHen I asked for a corporate phone number I was given a number and when you call the person who answers states that there is no one to talk to but that she would connect to BOB - really Bob and his secretary would get back to me. I am sure you guessed no one ever called back.
I would never do business with Bob's again. I would rather live or sit on a cardboard box.
RIP OFF ALERT:
I went to puchase 4 new Goodyear tires at Bob's Discount tires on March 8,2011. I was told they had 4 Goodyear Wrangler
tires & the price would be $414.00 on the rim balanced & out the door. When I arrived at the business, I was greeted by Gene, the
manager. He proceeded to show me that he had only 3 tires in stock & that if I wanted to purchase 3 right now he would have the
other ones delivered the next day. I did so & returned the next day. He had ordered the wrong tires & said it would be an
additional day. I went to the Goodyear store on Ulmerton Ave. in Largo, Florida where I purchased the same tire as 2 of them that
I bought from Bob's. The Goodyear store was cheaper than Bob's for this tire. While they were changing the one tire out, I noticed
Bob's put 2 of the same tires on one side of my vehicle & had put a different tire on the other side. I called Bob's and spoke to
Gene to let him know they mismatched my tires. He was not very happy on the phone(as if I put the wrong tire on the vehicle for
him). I then went Back to Bob's on Saturday March 12, 2011. I had with me the cheaper quote from the Goodyear store I purchased my
1 tire from and a quote from Walmart for the same 3 tires as Bob's installed for me, but at a cheaper price than Bob's. When I got
to Bob's it was lunch time, and Gene was eating up front at his desk. I told him That I had 2 quotes for cheaper than he sold me
the 3 wrong tires for and would not only like the one tire changed out but a refund of the difference per his ad in the flier on
his desk. It read, "we beat anyone prices by 10%. When Gene started screaming at me with food flying out of his mouth, I asked him
to calm down and work with me. I also suggested instead of refunding me the difference, to put the right tire on my vehicle and
put the wrong tire on my spare. He did not stop yelling for a few minutes. His customers outside and his employees could hear him
from the waiting room. Food still flying out at me and yelling. He commanded me to back my truck up so he could change my G*d*m
tire. Then I asked what he was going to do about the 2 cheaper quotes I had received? Then more yelling and food flying at me,
while one of his employees,(Mike) was standing next to him shaking his head. Throughout all of this I did not raise my voice and I
offered several solutions. I hope the owner of this company, Goodyaer corp. and all others I will share this story with realize I
did the best I could as a consumer. I am no tire expert, but when the wrong tires are installed and you have 2, not 1 cheaper
quotes, with several solutions for the problem? I don't know what else to do. In today's tight economy is this the service we
should expect or for that matter, in any economy should we except that kind of service?
Sincerely ticked off,
U.S. Marine Corps Veteran
My wife and I went to Bob's looking for a sectional for our living room. We happened upon the Venus sectional, and it seemed to fit the bill. The sofa in the store was comfortable enough and the price was right, so we bought it. What a mistake that was. We ordered the couch in the "Herbal" (green) color, and when it was delivered we got 2 pieces that were one green, and 2 pieces that were another. As soon as the delivery men unwrapped the couch they looked at each other and said, "wow, these definitely don't match." However, they assured us that it was simply an issue with how the couch was dyed, and that they'd never seen this happen. Rest assured, they said, the couch only comes in one color green, so they'd have someone bring us replacement pieces that would match. So, we scheduled another delivery (and took another day off from work) to replace the mis-colored pieces. When that delivery took place, they brought the same, incorrect color. On to the third delivery, and we got one piece to match, and the other still didn't. By the fourth delivery (and fourth day off from work), they finally got all four pieces of our couch to match.
However, the nightmare didn't end there. It's now been only 8 months since we got the couch, and it is honestly the worst quality piece of furniture I have ever sat on. The cushions are now so compressed that when you sit down you can feel the wood frame underneath. The "fabric" cushions actually make squeaking noises when you sit down on them. My wife and I now actually sit on the floor in front of the couch to watch TV since its far more comfortable than sitting ON the couch.
Whatever you do, stay away from Bob's and their furniture. There's a reason that they advertise their low prices.....you most certainly get what you pay for.
MANCHESTER, CONNECTICUT -- This Spring I purchased a bedroom set from Bob's Discount Furniture. After a week and a half later I noticed that my daughter and I were getting bitten by an insect. It never occurred to me that these bites were being caused by bed bug and that soon my apartment would be infested with them.
After 3 week of getting bitten and two visits to the pediatrician I was informed by my daughter's doctor that the bites were most likely due to bedbugs.
I then proceeded to visit a hardware store and purchased $ 50 worth of products. After using the products the bed bug problem was confirmed. I never had this problem before, a family member requested I do some online research on other customers who had the same problem after purchasing from Bob's. I then proceeded to do online research on bed bugs and on customers who had similar problems and I found the following same complaints;
http://calendar/. Boston.com/revere-ma/venues/show/461535-bobs-discount-house ( Review Dated May 16, 2008, Titled BOBS REVERE)
(09-29-2007, 12:12 PM By Jenna 45)
After my research I was stunned to know that my hard earned money went to such a cruel scam. I contacted Bob's and they informed me that the insurance I had purchased does not cover bedbugs. (Of course it does not, if it did, no one would purchase a thing from them)
After contacting Bob's Customer Service, the Better Business Bureau and Bob's cooperate office I received the following statement:
Bob's Cooperate Liaison Stated: Bed bugs are a nationwide problem that affects retailers, hotels, colleges, multiple dwelling units and many other public domains. Bob's Discount Furniture takes scheduled drastic measurements to ensure that our trucks, warehouses and merchandise are not infested with any type of bugs, rodents etc. and therefore, Bob's is unable to exchange or refund my money and they will not accept my claim.
This is Bull Sh-t, if this was true why so many others have similar stories. I have spent hundreds of dollars on an exterminator, extermination products, cleaners, laundry etc. I have had to get rid of my daughter's favorite toys, memorable belongings, furniture etc.
I'm emotionally drained, my daughter has developed migraine headaches and has been seen by a physician numerous of times due to this condition. It has been determined that the headaches are due to the products I am obligated to use in my apartment and on our daily clothing.
At this time I'm interested in joining with others customers who have had a similar experience. Please build the courage to voice your concerns and join together to do something about this. Let's get what is owed to us, please join me.
WORCESTER, MASSACHUSETTS -- I recently purchased an 8 piece bedroom set from Bob's Furniture in Worcester and requested that it be delivered 2 weeks down the line. Before the arranged delivery date I had a question about the structure of the bed that had not been addressed at time of purchase, so my husband and I made a visit to the store to check into the matter. While checking the order slip against the bed in question I noticed (which I should have done at the time of purchase, shame on me), that the delivery charge was listed as $199.99. I assumed that this was a mistake, as in my travels looking for a bedroom set, other stores quoted delivery charges usually as $69, or in one instance $89 (and these were for distances a lot further away than the approximate 5 miles from my address to Bob's). I went to the customer service desk expecting to just have the mistake rectified and was told that it was not an error, that when you purchase an item over $2000.00 (my total was $2298.00) that the delivery charge was $199.99. I asked to speak to the manager and he verified that that was the store's practice and it was because they set up the set for you (which all other stores so also) and take out all the trash (whatever that means). When I told him that I thought that policy was outlandish and 3 times what other stores charge his reply was "Do you want to pay the delivery charge or not?" I replied that I didn't and if he would not adjust the charge then I would just cancel the order. Since he would not make any adjustment, I did cancel and will not do business with Bob's again and will be sure to advise anyone I know of the kind of policy they have while advertising on national TV about their wonderful discount prices and how they undersell all competitors.
However, BEWARE OF OVERPRICED ADDITIONAL CHARGES!!! I would much rather pay $100 or $150 more of purchase price than have a business try to put up a front of low prices and then try to recoup profit by adding these outlandish charges.
MANCHESTER, CONNECTICUT -- In 2002 I purchased a mattress set from Bob's Discount Furniture. In 2004 that same mattress set was deemed defective and Bob's came to my home and replaced the mattress. Five years later in January of 2009 the second mattress was deemed defective by a technician and once again Bob's issued a store credit and allowed me to pick out a new mattress. I visited the store and picked out what I was told was a quality mattress. This past weekend a technician was again dispatched to my home and Wade determined that the mattress placed in my home 6 months ago was also defective with a 2” depression.
In speaking to Bob's customer service department on Saturday July 18th I was told the options available to me. They included issuing a store credit which would enable me to visit the store to pick out a new mattress set and coordinate a delivery time. I asked for Bob's to come to my home to remove the mattress set and issue me a full refund; I was denied. The CSR, Marlene indicated that she was authorized to issue refunds only. When asked to speak to her manager, Candice, I was told the same. Marlene indicated that Candice was the top manager of the department and would not authorize a store refund.
Marlene went on further to say that the first mattress replaced in 2004 was not even inspected by technician. I rebutted with the directions I was given in 2004, to take a broom handle, lay across the bed so the depression was in the center of the handle, measure the depth of the depression and send in the results. This was done and the mattress was replaced. Marlene further detailed to me that the warranty from the first mattress set was carried over the course of the past 7 years and applied to each subsequent replacement.
I did not speak to Candice directly as I was told by Marlene that Candice would not offer anything more nor a refund. Marlene did in act say she felt my frustration and request for a full refund. I simply do not want another Bob's Discount Furniture mattress set delivered to this house. Within 7 years 3 mattress sets have been deemed defective. At some point, the time being now, this must end. It is now my understanding that I have 2 weeks to take advantage of the store credit offer. Two weeks and counting to resolve this matter with Bob's.
I am frustrated beyond believe and facing the fact that I will be out of $699 for the mattress and $280 for the box spring. Given the set of circumstances, I feel Bob's should do the right thing and refund the amount spent on the mattress and box spring. They have not achieved a level of respect as a retailer which provides superior or even great products. The third time was not the charm. Over the past 7 years too much of my time, personal and professional, has been given to Bob's in trying to reach a mutual satisfactory resolution.
PAWTUCKET, RHODE ISLAND -- So I live in a 2nd floor apartment. Yes I know it has a slightly narrow stair case that has 2 sharp turns. It's not the easiest delivery in the world but give me a break I am paying you to figure it out!
I ordered furniture at Bobs 3 weeks ago. The sales person was very pushy...pushed me into buy some crap warranty (that I was going to cancel before delivery). Even before I had said I will take it she had already drawing up the purchase order. But fine whatever I wanted the sofa set so I let her do her thing. We scheduled a delivery date for 2 weeks out. When they called to confirm my appointment it was a window of 6:45 am - 9 am (wtf who delivers furniture at that time??)
Anyway, 7:30 roles around the guys come in to the hall and I hear a sigh and one of the guys say “it's not going to fit”. They walk up stairs to my apartment and ask me is this only entrance and I said yes. Then they say it's not going to fit around the corner. Now I'm thinking how the heck did I get a king size bed up those stairs, a large sofa and love seat, a bedroom set, a refrigerator and stove up those stairs??? But these guys are complaining about the damn hallway!!
I told them if it's not going to fit take it back to the factory. I close the door go get back in bed (because after all its 7:30 on a Saturday!!) then I hear banging on my door (I am assuming since the sofa won't fit we are done here so I am not opening the door) and then my phone is ringing I have a message from customer service on my phone. “This is Martha Mack with Bobs Furniture, I understand there was an issue with deliver and you are refusing deliver for whatever reason, I don't know if you want this resolved but it is very crucial that I give them their drill and customer manifest so they can deliver to other customers!”. Well why did they leave my house without their crap it's not my fault but anyway So I call back and tell them it's in the hall they can come get it.
I can understand the fact that some furniture does not fit in some spaces but I don't like the attitude of the delivery guys. I paid 100 dollars for them to deliver my stuff I know it would have fit but they weren't all that motivated to figure it out. I will never order from this company ever again! I had issues with a prior delivery a couple of years ago but figured it was an isolated incident but $1300 for a sofa and love seat to be treated like this is crazy. I am going to Cardis today to pay more and get same day "free" delivery!
Hi – this is Christina and I'm contacting you on behalf of Bob's Discount Furniture. I was sorry to hear you had a disappointing experience during your delivery. Customer service is of the utmost importance to us and I'd like to lend a hand if possible. Not sure if you've contacted the store or customer service since the initial delivery, but I'd encourage you to reach out to our team directly at 860-474-1200 x1, they're anxious to help out. Thanks you for your feedback - we appreciate hearing from customers and hope that you'll give us another chance.