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Bob's Discount Furniture Consumer Reviews - Page 4

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Dont honor manufacturer defects
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NATIONWIDE, NEW YORK -- I lost my whole house in Sandy after I rebuilt 3 years ago I would have a house full of furniture from Bob's Discount Furniture in Farmingdale. 3 years later I am having problems with the furniture and the electric fireplace comma the sectional I bought when I recline the recliner it tore the leather on the leg of the sectional. The fireplace comes on randomly whether it be when was sleeping when we are out when we were on vacation so I cannot use it the headboard in a bedroom right in the center has little split box in it. Bobs send a technician out he took pictures of all the problems even told me that the fireplace would probably have to be replaced because that's a manufacturer defect the sectional the mechanism on the inside of it bent he flipped it upside down tightened all the screws but mostly all the screws were loose and ironically the sectional does not rub on the lake anymore which leads me to believe that the screws coming loose or the reason for that the headboard he tells me or from the oils on my wife's head that is causing the splitting in the headboard. I called Bobs later on and they told me that the technician said everything looked fine and his normal wear and tear so Bobs is not covering it I called them up and I fought with them stating how is this normal wear and tear the fireplace coming on occasionally randomly that is wearend tear? The screws in the sectional coming loose that's normal wear and tear and for my sectional to be ripped that's my fault? So then I tried the Goof Proof warranty that I took out for $500 they explain to me that none of this is accidental that Bobs is responsible they are not so I guess Bobs furniture will probably last me another 3 years before I have to throw it out and what a new furniture for my house the fireplace is useless I cannot use that that has to stay unplugged my advice do not buy any Bobs furniture overpriced for only lasting 6 years I state that generously because I only have it 3 years and I'm having a lot of problems with it. Their customer service stinks they said the technicians word is the last word even the manager stated they cannot do nothing for me.

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Goof Proof Is Useless
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST SPRINGFIELD, MASSACHUSETTS -- I purchased a leather sectional almost exactly two years ago. It never fit together properly, but we dealt with it. Now, the chaise part has a discoloration and two small tears. The middle section has a tear along a seam on the seat. We aren't sure how the rips happened, but they all appeared on the same day.

We called Bob's and they sent a technician to look at it. He said he couldn't fix it and it's not covered by the manufacturer. He said someone from the store would call us with next steps. Two weeks go by, no calls and the rips get worse. Finally I call and after sitting on hold for 45 minutes, I am told I need to speak to Guardian for the Goof Proof warranty we purchased. Another 30 minutes on hold and then, because we can't tell them exactly how it happened, they don't consider it accidental and won't cover it. Now I have a two-year-old, $2500 sofa that is garbage.

I will NEVER shop at Bob's again!!!! And I will tell everyone I know looking for furniture to stay far, far away. We were told that the Goof Proof warranty would cover everything when we bought it. Dog pees on it, it's covered! Your kid draws in it with marker. Covered! The padding goes on the arms. They will fix it! It rips and becomes useless? You bet! Don't believe it. It's a total load of crap and a total waste of money.

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Bob's Furniture Store
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CARLS PLACE -- Purchased several pieces of furniture from Bob's. A Black Label Mattress, a home theater couch and a living room set. The mattress had to be replaced due to defective springs. The home theater couch has been replaced once and now is failing again. The service tech came out and confirmed "springs are bad, wood is cracked and the furniture is cheaply made." However Bob's has no record of it so they had to send another tech to look at it.

The second tech said "The springs are bad, it is leaning to the right, they are going to give you an option to replace springs but request a replacement. It is too far gone." Bob's called and asked me to purchase repair parts to fix it. I laughed and explained why would I pay to fix another couch from Bob's that will not last.

She told me Industry standards states it is allowed to sag 30% per year for normal wear and tear. I don't know about you but I do not normally replace a couch every three years. They are refusing to replace the couch or repair it for free even though I have the extended warranty that states it's covered.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKE GROVE, NEW YORK -- Do not buy from Bob's Furniture!!! They do not stand behind their products at all. Their prices might be a little cheaper, but the quality is junk. The sofa we bought we also added the "GOOF PROOF." OMG what a scam!! Two years of light use on the sofa and the arm rest cracked while leaning over to get TV remote in the dark. Called Goof Proof (Guardian) and was told it was not covered at all because it was not a accident (REALLY). They lied to me and jerked me around for over a month telling me that they were trying to work out a resolution with Bob's. They never called me back so I called Goof Proof (Guardian). They said they never said that.

I finally called BOB'S and they sent out a "service tech". He stated it was normal wear and tear. Really? Only 2 years of light use. I have now filed a complaint with the BBB and called my credit card company who agrees with me 100%. They are going to dispute the whole bill. You have been warned. Spend a few more dollars and buy from a company that sells better furniture and stands behind it. BOB'S FURNITURE SELLS NOTHING BUT JUNK THAT THEY DO NOT STAND BEHIND. If you do buy from them you are buying at your own risk.

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The Worst
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAIRFAX, VIRGINIA -- I must say that the BOB's Discount Furniture at 13055A Lee Jackson Memorial Highway, Greenbriar Shopping Center Fairfax, VA 22033, has the worst manager (**) and front desk staff (**) I have ever encountered. I purchased several thousand dollars of furniture on a Friday and returned on Sunday to make another purchased only to have my deliver date changed with no explanation but to say the computer system will not let the employees go back and make changes. (What they really meant, was, we gave your furniture to someone else and want to give you an excuse that we think sounds good).

Bottom line, the manager and front desk staff do not care once they get your money and do not care if you walk out upset. PLEASE, DO NOT BUY FURNITURE FROM BOB's. The furniture is too expensive, cheap-looking and the staff will give you the runaround. If the staff and managers do not care about customer service, you know they won't care once they get your money!!!

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Online Purchase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, MAINE -- When attempting to order a dresser online from the store website the system indicated that I lived outside the delivery area and there was no alternate option for me to select. The system stopped processing the order at this point. I called the store to speak with a customer service representative named Kim, who told me that they no longer accepted store deliveries. I asked how someone is supposed to receive products from them if they do not deliver to a physical address and will not accept client pickup at the store. This conversation had plenty of attitude that came with it from her.

When she finally listened to what I was saying about a delivery/pickup issue she said they would accept in-store pickup. Finally! She said she was transferring me to someone who could assist me with my order. I was sent to Debbie who when I began to explain what I was trying to do, immediately told me that I could not pick items up at the store... here we go again... I tried to explain the situation to her, and I must say with some frustration on my part at this point, and she hung up one me. Great Customer Service!!!

I called back to speak with the store manager, Steve, who was very polite and helpful. He had Joey contact me who has processed my order without any hassle or attitude, and an in-store pickup. The manager indicated the delivery policy had been an issue on multiple occasions today and they realized that they needed to address the staff on the matter. Their computer ordering system needs attention and their customer service people need some better training on how to work with customers.

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Never Sign Up for Bob's Goof Proof Protection Plan
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PARAMUS, NEW JERSEY -- Never sign up for Bob's Discount Furniture protection plan. When I bought my dining table the salesperson told me, “Anything happen to your furniture it will be covered.” One of my dining table chair leg broke and when I call them they said that “it is not covered” as breaking of chair leg is not an accident. It is completely fraud. This protection is complete waste of money. No matter whatever is the cause of damage of your furniture "Guardian" (Protection plan agency) will tell you that it is not accident so you are not covered. Never sign up for protection plan. It is completely fraud.

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Terrible Customer Service, Goof Proof Insurance Is BS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODBRIDGE, NEW JERSEY -- I have never left a review in my life but I am so angry I decided I just had to. Our couch ripped from our children wrestling and fooling around. We called the goof proof insurance and they told us it wasn't covered under the insurance. Children fooling around on the couch is misuse of the couch! The whole reason I got the insurance is because I have 4 young children! I guess my 3 sons and 3 year old daughter should sit on the couch and not move, that's really realistic!!! Don't bother buying anything from Bob's and if you do don't get the insurance! A really angry mom.

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Bought an Adjustable Split King Bed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HARRISBURG, PENNSYLVANIA -- We recently bought a bed (a split King adjustable bed) from Bob's. My husband's side was to be firm and mine was to be plush. When it was delivered on Friday the email said we were getting one firm and one plush mattress. I had them set it up and they left. Afterwards we discovered that tags on both mattresses were firm. I am unable to sleep on mine and have been sleeping on the couch for the past few nights.

When I called customer service they said they would not be able to replace it until their stores reopen because they will not ship what I ordered and paid for until they can pick up the wrong mattress. I am expected to use this sleep on this mattress that is way too hard for me. I could be stuck with this mattress for several months until the store reopens and they refuse to ship me the product that I ordered. I will never shop here again and I am doing my best to inform everyone I know about the horrible customer service that I have received. Every night that I go to the bed. I am anger every time I look at this mattress. DO NOT SHOP HERE!

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Alleged warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONNECTICUT, CONNECTICUT -- The warranty that Bob's furniture advertises all over to it's customers is all LIES. I purchased a mattress from them that allegedly had an 18 year manufacturer's defect warranty. There was splitting at the seam on the Bob-O-Pedic, (which I initially did not know was even there, due to having a mattress cover on it). I call to have them send someone out to look at it. This guy says "we have to make it look really bad so that they'll cover it under warranty", then takes pictures and deems that the damage is not manufacturing defect, but customers fault, and they refuse to do anything about it. I even go as far as to call corporate office, and supervisor Connie tells me that yes, it likely began as splitting, which would have been covered under defect INITIALLY, but that the split was too large now to be eligible for defect warranty. I have never heard such a thing. The company brags in advertising about their warranties but clearly don't stand behind their products. I am highly disappointed and would never recommend this company to anyone.

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Bob's Discount Furniture Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 170 ratings and
275 reviews & complaints.
Contact Information:
Bob's Discount Furniture
428 Tolland Tpke.
Manchester, CT 06040
800-569-1284 (ph)
860-645-4056 (fax)
www.mybobs.com
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