Bob's Discount Furniture - Page 4

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1.4 out of 5, based on 72 ratings and
177 reviews & complaints.

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Goof Proof
Posted by on
Rating: 1/51
SOUTHINGTON, CONNECTICUT -- I called Bobs for the second time because my mattress is sinking, they came over today and said the mattress is bad but it has a juice stain on it and they can't take it back even though it is under warranty, I have to clean it first professionally, didn't have the goof proof but I had a 20 year warranty and if they are going to throw it away why does a stain matter? Once the stain is gone they will replace it. They were supposed to call me in 2 hours after the guy came and they never did. Handle fell off my dresser and they were supposed to send another one, that was 5 years ago, I am still waiting.
     
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trmn8r on 2012-06-08:
This place sounds to be about the same quality and level of service as Ashley Furniture.
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Never Buy Furniture From This Gimmick Business
Posted by on
Rating: 1/51
CARLE PLACE, NEW YORK -- This company needs to get the basis of customer service before they expect to be profitable or even go Mainstream. I purchase a whole house package from these "jokesters" and been having nothing but run around and issues since it was delivered. I received my delivery on 10/10/2011 and items were broken and re-fixed, reclining mechanism is damaged so it grinds when you attempt to recline, and bedroom set the finish is basically an espresso colored sticker that goes on the front and sides of the units. Trust me with Bobs you get what you pay for and 90% of Bobs products is shipped from CHINA and you all know the love and quality the Chinese put into there products.

Customer service gives the run around and they blame customers for issues that customer can't cause like bending a reclining mechanism. I do not play on my furniture or have parties or reckless individuals in my home and to be blamed for faulty and cheap parts was the last straw that made me want to submit a review. There's so much more that I want to say but I don't really think that anyone will follow-up with me. Just know this consumers "Do Not BUY BOBS FURNITURE" and "DO NOT BUY GOOF PROOF".

The company cannot even follow their own slogan "No tricks or Gimmicks just Pure value" Yeah Right...........They're the biggest tricksters in the Furniture business to date. They have a customer service line and a Guardsman Protection plan but you can purchase better made furniture from a Mom/Pop store right here in Brooklyn NY. They have all of the tools in play to seem like there a good company to buy from, Those tools are, A protection company that Big companies use like Raymour which is Guardsman, they have a customer service line and a website unlike the mom and pop stores, and also they have good-looking showrooms that is constantly being re arranged and updated to give a persona of "High Maintenance" and Sales reps, that wear suits, so you think that your dealing with professionals/or a professional business.

Once you ask anything on specs or dynamics Sales reps will grab a "Plaque" that has generic and basic info, only a few have some furniture knowledge and they came from accredited companies like Sleepy's, Raymour, and Thomasville. They're the Biggest Impostors and DO NOT BE FOOLED. I will never refer another person to purchase anything there ever again. Thank You BoBs Discount Furniture for exposing me to this new Epidemic that's going around and that's "Companies that Portray something that they are NOT, and Companies that focus on the psychology of Sales and not the products.... I'm on to you Guy's and I will expose you...........
     
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Alain on 2012-05-18:
You can report these problems (and this site might interest you for future reference) at http://www.dos.ny.gov/consumerprotection
Bob Cares on 2012-05-23:
This doesn't sound right to me. I'm sure we can make things right for you. If you'd contact me at Bobcares@mybobs.com I'll be in touch shortly...Thanks, Eric.
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Bob's is the Worst Furniture Distributor on the PLANET!
Posted by on
Rating: 1/51
NASHUA, NEW HAMPSHIRE -- Went to Bob's on March 10th to order some recliners. Was told that if I purchased the floor model color, I'd get them right away because they just needed to be shipped over from the warehouse & not actually made. I placed the order & made payment in full even though the so called "locked in" delivery date of April 7th wasn't so right away after all. Went to the Nashua store the next day to buy some tables to go with the chairs & was assured I could pick them up on Saturday the following week at the ditribution center in Nashua & there was no need to call to confirm. Took my rental truck over to pick up the tables. Stood there for over a half an hour & watched them load & unload two trucks with the wrong stuff. Also heard them call another customer & tell him to drive all the way back to return the chairs he took home because they belong to the other customer that was waiting there to pick them up. It took them 45 minutes to tell me the tables weren't there so I told them to just deliver them with the recliners free of charge on April 7th. I was told they couldn't do that & I'd have to go talk to a Manager at the Nashua store. Drove over to the store & spoke to a Manager who assured me that he would get the tables delivered at no additional cost as requested. Even received a confirmation call the same day. Next call comes in the Monday before expected delivery day & I'm told that the recliners won't be available until the end of the month & the tables aren't even scheduled for delivery. At this point, I have no choice but to cancel the order. A week later and another visit to the store after speaking to yet another useless Manager & I'm still waiting for my $2000 to be credited back to my charge card. No attempt toward customer satisfaction was made. I asked if I could send a bill for my time & rental truck expense loss & I was told no & "sorry about that, I guess we really screwed up!" Your time and aggravation is worth far more than the reduced price at Bob's. The unfortunate reality is, it's really BOOB'S Discount Furniture! I'd NEVER recommend them & suggest not wasting your valuable time attempting to do business with them.
     
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Bob Cares on 2012-05-03:
I can definitely understand why you're upset. I'd like to make things right for you. If you'd cotnact me at Bobcares@mybobs.com I'll be in touch shortly...Thanks, Eric.
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$1000 Up in Smoke
Posted by on
Rating: 1/51
BAYSIDE, NEW YORK -- 13 months into experience the experience the section I sit on (I am 180 lbs) lost its support and flattened out. Call for goof proof, not covered. This is a manufacturer problem. Complained section inspection agent agreed that the section was epdefective and said replace, Bobs said no but after a fight we got a nespw section. My wife's section, she is 96 lbs, is now giving out. 20 months old. My replacement is starting to sink. This is pure junk. There are no bargains and this is the living proof. Seating is also low and not comfortable. Do yourself a favor save for another year and buy real furniture.
     
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GenuineNerd on 2012-02-12:
What may help is a product called "Furniture Fix", which consists of interlocking plastic panels that mount under a chair's or sofa's cushions. These are sold in the "as seen on TV" departments in many stores. One $14.95 package fixes a chair; 2 packages for a love seat, and 3 or more packages for a full size sofa. If you can't get any satisfaction with Bob's or the sofa manufacturer, Furniture Fix might help. I used these on an old love seat and chair and the support has improved-the sinking is much less.
Bob Cares on 2012-02-13:
Sorry to hear that you're having problems with our set. Please contact me at Bobcares@mybobs.com so that I may look into this further...Eric
Gary on 2013-07-09:
My bonded leather furniture debonded in under 2 years (and from what I read, so has everyone else's). Bob's told us that's the normal lifespan for bonded leather, and the GoofProof warranty wouldn't cover it. So, why did they try so hard to sell us the warranty if they knew the set would fall apart in under 2 years? I'm not a violent person, but if I saw Bob, I'd probably punch him.
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Terrible experience all around
Posted by on
WEST SPRINGFIELD, MASSACHUSETTS -- I bought a living room set from Bob's in January 2011. Believe me everything I have read here is TRUE. Briefly.. Tables needed to be changed out 4 times before we got a set that wasn't damaged. The 2nd delivery people walked all over my newly finished floors with wet, dirty shoes, asked to use the bathroom and asked for "something" to drink! There's more but let me just say of the 4 sets of delivery people, these were the most unprofessional. Within a month I noticed the couch was sagging. It took several calls (approx 45 minutes each) to reach anyone. They sent someone out to look at it - he said he could repair it?? I did not want my brand new furniture "repaired". Finally he made a phone call and announced it was "defective". Customer service then "allowed" me two weeks to go into the store to "re-select". If we decided not to do that we could get a refund MINUS the delivery fee! After we talked about all the hassle we went through and reading these reviews and the reports on BBS (855 complaints and an F+ rating) We just wanted our money back. ALL of our money back. It took THREE visits directly to the store and getting the run around to finally get all of our money back. Thank Goodness that at the last min we decided to put it on a credit card instead of paying cash! The employees all used the same term when speaking to you about a problem... "re-select" is one of them. One delivery person told me they sometimes go to peoples houses for "re-delivery" 7-8 times. Basically the furniture is of very poor quality and they do what they have to do to keep your money!

I do not write reviews on anything - but this is the most unethical business I have ever dealt with. I now have an empty living room and am waiting on my "real" furniture - made here in the USA - yes I paid a couple hundred more but it has a full warranty - not a usless "goof-proof" which is never honored. Stay away from this place - if there really is a "BOB" I am positive he isn't sitting on his own furniture! The whole experience was a nightmare and one I shall not be dumb enough to repeat... beware!
     
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Alain on 2011-04-26:
This type of quality/service may explain why "Bob" discounts the furniture.
finallydonewithBobs on 2011-04-27:
While it is true "you get what you pay for" I understood that from the beginning but my husband and I live alone and the expected wear and tear would be very light so I wasn't worried. We really did check it out carefully and felt (because of the light color) we would get at least 5 yrs or so out of it. What we didn't expect was for the chair & sofa cushions to begin to collapse within a month or so. I have bought and still own outdoor furniture at "discount" stores that has remained outside for several seasons ( I live in NE) So I don't think all inexpensive furniture necessarily a bad idea But.. after reading many posts here and elsewhere I do believe what you see on the show room floor is not of the same quality as what actually is delivered. I could be wrong, but,in any case, the hassle to get them to rectify the situation is just not worth it and I felt obligated to let others know. We spent $1800.00 on this and now have an empty living room having given our old, perfectly usable living room set away...I just hope this helps others when making a purchase .. live and learn I guess :( Most of all: Do your homework and deal with reputable people.
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Horrible service in all aspects
Posted by on
Ordered living/dining/bedroom furniture in Poughkeepsie warehouse (total $3000, 6 month interest free credit) in the beginning of November. Waited 2 hours in store because of some problems with their software. Finally I was told that one of the item is missing and can be picked up in the store in a month (got it in a month). The order has been delivered without bed frame. After that my relationship with BF become a nightmare. There are 3 parameters of delivery: the address, the item, pick up/delivery. All 3 parameters were arbitrary changed 4 times in a row! Delivery to wrong address (2 times), delivery of wrong item (1 time), delivery vehicle came for pick up of something instead delivery (1 time). I took 4 days-off just to do not get my bed's frame. The story is not finished yet. In the end of January I requested pickup in the store and was told that the item is unavailable and I'll get a phone call when it will be ready. On February 12 I got a phone call that I can pick up my item in the store for a week starting from February 12. Today, on February 15th, I've called to the store, no one was aware about the item, after some conversation customer service told me that probably my item will be available in a few days! Not over yet. On my second billing cycle (should be 6 in total) I got a bill exceeding total price of my purchase! After a phone call they said that problem is known (billing for a wrong money!) and my next bill will be changed accordingly. Finally I've paid in full just to be sure do not have any problems with wrong billing again.

Summary: 2.5 month of my bed non assembled, 4 days-off, hours on phone waiting, wrong billing, hours of waiting in the store. And still in a process.
Stay away!
     
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Awful, Awful, Awful
Posted by on
My wife and I went to Bob's looking for a sectional for our living room. We happened upon the Venus sectional, and it seemed to fit the bill. The sofa in the store was comfortable enough and the price was right, so we bought it. What a mistake that was. We ordered the couch in the "Herbal" (green) color, and when it was delivered we got 2 pieces that were one green, and 2 pieces that were another. As soon as the delivery men unwrapped the couch they looked at each other and said, "wow, these definitely don't match." However, they assured us that it was simply an issue with how the couch was dyed, and that they'd never seen this happen. Rest assured, they said, the couch only comes in one color green, so they'd have someone bring us replacement pieces that would match. So, we scheduled another delivery (and took another day off from work) to replace the mis-colored pieces. When that delivery took place, they brought the same, incorrect color. On to the third delivery, and we got one piece to match, and the other still didn't. By the fourth delivery (and fourth day off from work), they finally got all four pieces of our couch to match.

However, the nightmare didn't end there. It's now been only 8 months since we got the couch, and it is honestly the worst quality piece of furniture I have ever sat on. The cushions are now so compressed that when you sit down you can feel the wood frame underneath. The "fabric" cushions actually make squeaking noises when you sit down on them. My wife and I now actually sit on the floor in front of the couch to watch TV since its far more comfortable than sitting ON the couch.

Whatever you do, stay away from Bob's and their furniture. There's a reason that they advertise their low prices.....you most certainly get what you pay for.
     
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unhappy999 on 2010-09-29:
This isn't the first complaint about this company. Stay away from Bob's Discount Furniture and Ashley Furniture. You're probably better off going to your local mom & pop furniture store (if any still exist). You might pay more money but you will probably happier with the furniture and be able to problems resolved without so much hassle.
Venice09 on 2010-09-29:
Ashley is a lost cause, but Bob's usually gets mixed reviews. This is obviously one of the bad ones. I see their ads all the time on television and wonder what the furniture is like for those prices. I do believe you get what you pay for, but nothing should last less than a year.
leet60 on 2010-09-29:
My only comment is that if you buy anything from "xxx DISCOUNT xxx" store you are getting what you pay for. Never believe a company is in business to offer you a quality item at a low cost if they can sell it for a quality price. The term Discount implies lower quality.
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If You got BED BUGS from Bob's Furniture Contact Me !!!!!
Posted by on
MANCHESTER, CONNECTICUT -- This Spring I purchased a bedroom set from Bob’s Discount Furniture. After a week and a half later I noticed that my daughter and I were getting bitten by an insect. It never occurred to me that these bites were being caused by bed bug and that soon my apartment would be infested with them.

After 3 week of getting bitten and two visits to the pediatrician I was informed by my daughter’s doctor that the bites were most likely due to bedbugs.

I then proceeded to visit a hardware store and purchased $ 50 worth of products. After using the products the bed bug problem was confirmed. I never had this problem before, a family member requested I do some online research on other customers who had the same problem after purchasing from Bob’s. I then proceeded to do online research on bed bugs and on customers who had similar problems and I found the following same complaints;
• http://www.my3cents.com/showReview.cgi?id=52253
• http://bobs-discount-furniture/. pissedconsumer.com/bed-bugs-bobs-20081017139826.html
• http://bobs-discount-furniture/. pissedconsumer.com/bob-o-pedic-should-be-bob-o-pathetic-20100120168425.html
• http://www.furnituretoday.com/article/37539-Bob_s_Discount_battles_bedbug_suit.php
• http://calendar/. Boston.com/revere-ma/venues/show/461535-bobs-discount-house ( Review Dated May 16, 2008, Titled BOBS REVERE)
• http://www.my3cents.com/showReview.cgi?id=51947
• http://www.my3cents.com/showReview.cgi?id=45838
• http://www.disboards.com/showthread.php?p=21052447
(09-29-2007, 12:12 PM By Jenna 45)

After my research I was stunned to know that my hard earned money went to such a cruel scam. I contacted Bob’s and they informed me that the insurance I had purchased does not cover bedbugs. (Of course it does not, if it did, no one would purchase a thing from them)

After contacting Bob’s Customer Service, the Better Business Bureau and Bob’s cooperate office I received the following statement:
Bob's Cooperate Liaison Stated: Bed bugs are a nationwide problem that affects retailers, hotels, colleges, multiple dwelling units and many other public domains. Bob's Discount Furniture takes scheduled drastic measurements to ensure that our trucks, warehouses and merchandise are not infested with any type of bugs, rodents etc. and therefore, Bob's is unable to exchange or refund my money and they will not accept my claim.

This is Bull Sh-t, if this was true why so many others have similar stories. I have spent hundreds of dollars on an exterminator, extermination products, cleaners, laundry etc. I have had to get rid of my daughter’s favorite toys, memorable belongings, furniture etc.
I’m emotionally drained, my daughter has developed migraine headaches and has been seen by a physician numerous of times due to this condition. It has been determined that the headaches are due to the products I am obligated to use in my apartment and on our daily clothing.

At this time I’m interested in joining with others customers who have had a similar experience. Please build the courage to voice your concerns and join together to do something about this. Let’s get what is owed to us, please join me.

Larimar1274@gmail.com

     
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old fart on 2010-05-08:
I'm a retired exterminator and the best info I I've found is at the following site...

http://www.ca.uky.edu/entemology/entfacts/ef636.asp

I hope this helps!
old fart on 2010-05-08:
As an addenda to this information find a reputable pest control company.
Any company that suggests "fogging your house should be ignored!
Extreme crack and crevice treatment is recommended!
old fart on 2010-05-09:
I'm Sorry... ignore the blue lighted link which was misspelled...
It should have been....

http://www.ca.uky.edu/entomology/entfacts/ef636.asp

this should work better!
foxy10 on 2010-06-01:
Thank you so much for this info. I have had a huge problem with Bob's so far and thank god my order hasn't arrived yet. It's been 6 weeks since we ordered Bunk beds for our boys. So after being pissed off after talking to them again yesterday I searched google for reviews on Bobs. I came across not only yours but many others who have had problems with Bob's and BED BUGS!!! Thank you for informing people before its to late. I called today to cancel my order. They can keep the low priced bunk beds and the disgusting BED BUGS!! I will tell everyone I know NOT to shop at Bobs!!!
Nohandle on 2010-06-01:
I've never purchased furniture from Bob's but we've had complaints in the past from members receiving furniture with bed bugs from other companies. Some stores, as part of the sale agreement, will pick up a customer's old furniture for disposal. Obviously it is tossed on the delivery truck in route for the next customer's order. Is that enough time for bed bugs to attach to new furniture? I don't know. Gratefully, it's never happened to me.
goduke on 2010-06-01:
I have a bed from Bob's. No bugs. Lots of dog hair, but that's my own issue and didn't come with the bed....
reneeb43 on 2010-08-18:
my bob-o-pedic was delivered in May and almost immediately I began to be bitten. I thought well, since my boyfriend didn't have any marks, maybe I was having an allergic reaction to something. The doctor even suggested it was bedbugs. Stupid me, I said no, it couldn't be, our bed's brand new. Well today I finally found an adult bedbug in my sheets and contacted Bob's. While waiting on hold I googled bedbugs and of course found various references to Bob's. They read me VERBATIM the company policy on checking trucks, etc... I cannot afford an exterminator, I don't have medical insurance, and I will be paying for this bed for at least 3 more months. The websites recommend I throw it away!!!! I am ridiculously upset, saddened, frustrated... I contacted the dept of health and now here I am. What can we do?? I wish I had money for the exterminator, because it should've been done months ago, but I was naive and trusted Bob's. Its a $2000 bed. This is crazy. But there is NO POSSIBLE other way they could've entered my apt, and even now, there is no evidence of bedbugs anywhere but the bed. I feel helpless, but at least I've discovered the root of the problem. I just wish I could afford the solution.
joyce on 2012-03-31:
renee I recently bought a bed from bobs too which arrived with bedbugs.....let me know if ur interested in pursuing this with me and a few other bob's victoims backing u up....we shpould go after this store and get these bastards, why should they get away with our hard earned money and what they've dome to us????
J. CARTER on 2013-12-17:
I'm having the same experience. I'm so aggravated and need help with holding this store responsible. I received my furniture back in Feb of this year. My 2 year old daughter was the only one affected. Then they were not visible at all. Now I've had to get exterminator because my apartment is infested... This is some B.S
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Watch out for outlandish delivery charges
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WORCESTER, MASSACHUSETTS -- I recently purchased an 8 piece bedroom set from Bob's Furniture in Worcester and requested that it be delivered 2 weeks down the line. Before the arranged delivery date I had a question about the structure of the bed that had not been addressed at time of purchase, so my husband and I made a visit to the store to check into the matter. While checking the order slip against the bed in question I noticed (which I should have done at the time of purchase, shame on me), that the delivery charge was listed as $199.99. I assumed that this was a mistake, as in my travels looking for a bedroom set, other stores quoted delivery charges usually as $69, or in one instance $89 (and these were for distances a lot further away than the approximate 5 miles from my address to Bob's). I went to the customer service desk expecting to just have the mistake rectified and was told that it was not an error, that when you purchase an item over $2000.00 (my total was $2298.00) that the delivery charge was $199.99. I asked to speak to the manager and he verified that that was the store's practice and it was because they set up the set for you (which all other stores so also) and take out all the trash (whatever that means). When I told him that I thought that policy was outlandish and 3 times what other stores charge his reply was "Do you want to pay the delivery charge or not?" I replied that I didn't and if he would not adjust the charge then I would just cancel the order. Since he would not make any adjustment, I did cancel and will not do business with Bob's again and will be sure to advise anyone I know of the kind of policy they have while advertising on national TV about their wonderful discount prices and how they undersell all competitors.

However, BEWARE OF OVERPRICED ADDITIONAL CHARGES!!! I would much rather pay $100 or $150 more of purchase price than have a business try to put up a front of low prices and then try to recoup profit by adding these outlandish charges.
     
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Skye on 2010-03-26:
That's not really outlandish for delivery charges. Many places charge around $150.00 to $200.00, but cap it off at that amount for the entire order.

Anonymous on 2010-03-26:
That sounds reasonable for an 8 piece bedroom set. What makes you think they should follow another store's policy?
cparent30 on 2010-08-30:
Buyer beware - Bob's promotes best prices for same product - when really selling inferior product with higher mark ups than the rest of the industry - he says "free delivery from others is a scam they just put it in the price" - what he is really saying is " I want to be able to charge you ridiculous prices and justify it" - compare apples to apples and the informed consumer will see see through the smoke and mirror show to the truth
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7 Years Of Headaches With Bobs'
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MANCHESTER, CONNECTICUT -- In 2002 I purchased a mattress set from Bob’s Discount Furniture. In 2004 that same mattress set was deemed defective and Bob’s came to my home and replaced the mattress. Five years later in January of 2009 the second mattress was deemed defective by a technician and once again Bob’s issued a store credit and allowed me to pick out a new mattress. I visited the store and picked out what I was told was a quality mattress. This past weekend a technician was again dispatched to my home and Wade determined that the mattress placed in my home 6 months ago was also defective with a 2” depression.

In speaking to Bob’s customer service department on Saturday July 18th I was told the options available to me. They included issuing a store credit which would enable me to visit the store to pick out a new mattress set and coordinate a delivery time. I asked for Bob’s to come to my home to remove the mattress set and issue me a full refund; I was denied. The CSR, Marlene indicated that she was authorized to issue refunds only. When asked to speak to her manager, Candice, I was told the same. Marlene indicated that Candice was the top manager of the department and would not authorize a store refund.

Marlene went on further to say that the first mattress replaced in 2004 was not even inspected by technician. I rebutted with the directions I was given in 2004, to take a broom handle, lay across the bed so the depression was in the center of the handle, measure the depth of the depression and send in the results. This was done and the mattress was replaced. Marlene further detailed to me that the warranty from the first mattress set was carried over the course of the past 7 years and applied to each subsequent replacement.

I did not speak to Candice directly as I was told by Marlene that Candice would not offer anything more nor a refund. Marlene did in act say she felt my frustration and request for a full refund. I simply do not want another Bob’s Discount Furniture mattress set delivered to this house. Within 7 years 3 mattress sets have been deemed defective. At some point, the time being now, this must end. It is now my understanding that I have 2 weeks to take advantage of the store credit offer. Two weeks and counting to resolve this matter with Bob’s.

I am frustrated beyond believe and facing the fact that I will be out of $699 for the mattress and $280 for the box spring. Given the set of circumstances, I feel Bob’s should do the right thing and refund the amount spent on the mattress and box spring. They have not achieved a level of respect as a retailer which provides superior or even great products. The third time was not the charm. Over the past 7 years too much of my time, personal and professional, has been given to Bob’s in trying to reach a mutual satisfactory resolution.
     
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Anonymous on 2009-07-20:
Over the course of 7 years, they replaced your mattress and box spring 3 times. Now you want all of the original purchase price refunded to you?
Skye on 2009-07-20:
I think they have been very fair with you.
BokiBean on 2009-07-20:
I'm with those two *points up* ...you're asking for too much.
skelly39 on 2009-07-20:
I wish someone would deliver a brand new bed to my house every couple of years. Quit whining.
defectivemattress on 2009-07-20:
Really? So you would take their offer and you would accept the store credit to pick out another mattress set and rush going through this again? There is customer loyalty and this is not a case where loyalty is warrented. Perhaps you have not gone through the loss of work time to allow a tech in, go to the store to pick out a new set an then more time to allow for set up. Have you endured the loss of sleep, incurred doctors bills for the back treatments? Give me a break. The three above would seem to work for Bob's in defending their point or have money to throw away. 1 set replaced in 7 years would be understandable, 3 is excessive and shows their lack of quality in product and service.
Anonymous on 2009-07-20:
defectivemattress, You miss the point of this website. This site exists so that unsuspecting dissatisfied customers such as yourself can post their complaints in order for the my3cents yardbirds to wag their condescension finger at for ya know having consumer expectations. That's the way it works. Drive by posters and full time finger waggers.

You're the customer you have a right to expect whatever you want and it doesn't really matter what anybody else thinks because it's not their money. Like I used to tell my dearly departed mother -- When you start paying my bills then you can live my life. She never took me up on that offer. Anyway, sometimes you just got to cut your losses and move on. I feel your pain but I'd probably chalk it up as a lesson learned and do as your doing by sharing that lesson learn to anybody who cares to learn from your experiences while at the same time giving the holier than thou crowd a chance radiate their glorious light of indignation. Ya know throw 'em a bone what does it hurt. Good review!
BokiBean on 2009-07-20:
That's true Crabs, but if you're going to post your complaint about 3 mattresses from the same company in 7 years...and now you want to refund..you're going to get "the biz".

I told my mama the same thing..about paying my bills, but at some point I wised up enough to quit asking her opinion. OP asked for an opinion, basically..and he got it.
BokiBean on 2009-07-20:
"Really? So you would take their offer and you would accept the store credit to pick out another mattress set and rush going through this again?"

After 7 years? You bet I would..and I would consider myself darned lucky they gave me that.
skelly39 on 2009-07-20:
I agree with Boki. How about the 700 other posters that complain because they have a depression in their mattress and the company tells them to stuff it? They are giving you BRAND NEW mattresses every time. Sorry, I guess I just don't have much sympathy for that. They are trying to right their mistakes. If you don't like it, wait until the lifespan of a normal bed runs and go buy one somewhere else. Then you aren't out anything.
defectivemattress on 2009-07-20:
A depression, really, skelly? this was a defect from their manufacturer. I could let the time run out, the remaining 9 years 6 months to get the money' worth and end up with chronic back pain. Shame on me for letting them in my house to replace the 1st set. I am a business person, run a successful business at that, at times, you take the correct action to appease a client. Replacing junk with junk is not the way to improve a client's experience. They need to go back and find out the root cause of the problem, their manufacturer, Serta. In the long run, it's more economical for Bob's to take the loss, write it off and move on. Move on with me and move on to correct the cause of their issue. Their problems are far and wide.
jktshff1 on 2009-07-20:
What ya doin on that mattress to wear it out like that?
defectivemattress on 2009-07-20:
not sleeping too well for sure.
Anonymous on 2009-07-20:
Bumpin and grindin I take it.
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