BROOKLYN, NEW YORK -- Frankly, I can't believe that I'm reading such horrible reviews about this organization and the furniture and the quality of their customer service and delivery. On two occasions, I have bought furniture and mattresses from their stores.
In the first instance, I purchased a bedroom set for my daughter and a mattress and a box spring. The saleswoman was very helpful, worked to set a suitable delivery date, the salespeople in the store did not pounce all over us the minute we walked in. The set came in exactly at the day and time promised, the delivery people set up the bedroom quickly and were also very courteous. We've had the set for two years now, no problems either with the furniture itself, or the mattress or box spring.
My second purchase was made online, the Branson Pub dining room set. Seconds after I placed the order online, I received a phone call from a customer representative who carefully and (again) courteously walked me through delivery date, time, etc. He also immediately emailed me a confirmation of my order. Again, the set was delivered day and time promised, delivery people were also courteous and efficient in setting up the set. No problems with dining room set, have had it for three months now.
Would I deal with Bob's again, should the need to buy furniture arise in the future. Yes, I would, and I would recommend Bob's to anyone in light of my positive experiences.
YONKERS, NEW YORK -- As previously said, "You get what you pay for!" I purchased a supposedly leather sofa, chair and ottoman. I am in my early 50's, live alone with minimal company and/or traffic. Three years after I purchased this furniture I observed that the fabric did not only crack but was peeling. Hence, had to purchase a new living room set. My brother also purchased a living room set shortly after I did. His was made of fabric and he purchased the extensive maintenance plan.
Three months later the cushions on the chairs were as flat as can be. He called and had them replaced with the same garbage, which he has since replaced three times and has recently independently purchased custom cushions from elsewhere. Save your money and buy quality furniture that lives up to its name.
AVON, MASSACHUSETTS -- I purchased a black, leather sofa and loveseat from Bob's Discount Furniture store in Avon, MA. After 2 years this leather starts crumbling and peeling. I did not buy a protection plan, good because they don't cover this under their plan. I called them and they told me that the manufacture company is giving only one year warranty. I feel ripped off. I spent 1200 dollars and after 2 years I have a piece of garbage in my living room.
Don't let those cheesy commercials fool you! There is no quality and is very bad. A week later, I bought a black leather chair from Cardi's and after 2 years looks like brand new. I think it is time for The Boston Attorney to take a closer look at Bob's practice. I found that they sell "peeling" sofas in 2010, 11,and 12. It is time to finish this nightmare. Why they are still in business?
YOMKERS, NEW YORK -- I ordered a dining room table online from Bob's. I was told to call the store near my house and make arrangements for delivery. I called the store the very next day and scheduled a delivery for 1 week away. The store representative said that someone would call me the day before the delivery date to set up a time.
The day before the delivery no one called. I called customer service the day of delivery and they explained to me that the representative at the store failed to remove the block on the delivery date and that I would not be getting my table on that day, but they could deliver it 5 days later. I tried to get them to waive the delivery fee because of their mess up. They would not even waive the fee. The customer service representative said, "I am sorry, we just can't do that". So I just cancelled the entire order and they just lost a customer for life.
CONNECTICUT -- First I would like to say that I work in customer service and know how hard it is to satisfy customers. The salesman was great, thorough and energetic but not over selling their product. The ladies at the desk were very pleasant and accommodating. I paid just over 4 thousand in cash for the furniture that we chose. The problem was with the delivery and not the delivery workers they were great. In and out. We were given a three hour window 2:30 pm -5:30 pm (no problem). After not receiving a phone call 1 hour ahead as promised we called to check the status at 4:30 pm. We were told the truck had problems and was running late - (No problem) things happen.
At 6:30pm we called again and spoke to the same representative - same story should be there shortly. Finally arrived at 8:30pm three hours late as we were leaving new house. Waited from 2:00pm to 8:30 pm for delivery. UNACCEPTABLE COMMUNICATION between delivery truck and customer service and information given to waiting customer. Intentionally misled as to status of delivery by customer service on 800 number. Pathetic. NEVER AGAIN.
Purchased a Twin XL mattress in March 2011 for my daughter. It came with a protective cover and was in her room which is above ground, dry and clean. I was recently cleaning her room and removed the cover, flipped the mattress to thoroughly vacuum and to my horror the underside of the mattress was completely covered in mold.
Bob's won't stand behind the product and has been passing the buck trying to Dodge the warranty. I am left with a moldy mattress which my daughter can't even be in the same room with because of her allergies (no wonder the poor kid has been so sick!). I am also left wondering if I should just go purchase a different mattress and just parade this darned one from one Bob's store to the next to impact their sales (I probably won't but it sure does feel fantastic to even think about it.). My advice is just avoid this situation for yourself and don't purchase a mattress from Bob's.
SAUGUS, MASSACHUSETTS -- I purchased a bedroom set and living room set from Bob's. I received damaged couches and pieces missing from bedroom set. Mattress doesn't fit right on the bed. I told the delivery guys about the ripped couches on both love seat and couch, they were high on drugs (I have a family member that is addicted and know when I see someone is not okay) and were really not professional. They delivered again damaged couches and these men were throwing pillows around the living room and when removing the couch didn't even care I was right behind them knowing I was there and didn't ask me to be careful and I was so upset about this.
They hit the wall and didn't care at all what happened to the furniture. It was the worst experience!! Bob's needs to be aware who he has working for him and do a little more homework on the kind of people he has representing his company! Never again and I will let everyone I know it's not worth saving a few bucks at all!!!
SECAUCUS, NEW JERSEY -- I have never been to a Bob's discount store until this past Saturday. I am looking for a dining room set and seen a few that are truly nice looking and exactly the size I am looking for. The sales people truly nice. The showroom also very nice and yes the prices seem truly reasonable. But after reviewing so many reviews from customers who have purchased from Bob's discount it seems that the bad surely outweighs the good.
I cannot imagine purchasing a complete dining room set and then not receiving it when I need it or have it defective within a short period of time and without any help from Bob's discount centers or their goof proof extended warranty. Thank you all for writing your reviews. It has truly made up my mind not to purchase from Bob's now or ever and I will also let people know when the subject comes up about purchasing furniture. YOUR REVIEWS I KNOW HAS HELPED ME AND MAKE MY DECISION ON THE PURCHASE. Thank you all again.
YONKERS, NEW YORK -- Bob should buy goof proof for his customer service and see how he likes it. Purchased a rocker recliner in 2009 for $573 total including a 5 year goof proof. Called Bob's in 2012 for service. The padding appears to have disintegrated... poof! The mechanism squeaks badly when you rock in it and the stitching separated on the right arm. Bob's non-customer service people told me over the phone they would send a service person to try to fluff it back to life and fix the other things as well.
1st appt came and went with a days pay because I had to stay home and wait for him. No show for 2nd appt and the 3rd appointment he showed up. He was way outside the time parameters. He came in, took a picture of the chair and literally in 20 secs he said, "I can't do anything for this chair." He even suggested I could fix this myself. He showed me a stapled flap on the back of the chair and said you can c-u-t this and re stuff it. I gave him the craziest look and said, "Why would I cut/destroy my own furniture?"
Then he used my phone to provide proof he was at my location. He handed the phone to me and said, "They want to ask you some questions about the service." All I heard was a dial tone. He said, "Oh, they will probably call you back." Then he booked out the door. Then they told me to call the goof proof # but, “Don't tell them the damage happened a long time ago... tell them it is recent damage.”
I do customer service at my job so I can honestly say I don't know who to hold responsible since no one is stepping up. It appears to be an internal structure failure from the top down. That many things can't go wrong without management knowing about it. Don't they audit themselves or are they waiting for the class action settlement to kick in. I have no choice but to tell everyone I know to stay away from Bob's until they get their act together. The proof of goof is obvious with Bob's.
SOUTHINGTON, CONNECTICUT -- I called Bob's for the second time because my mattress is sinking. They came over today and said the mattress is bad but it has a juice stain on it and they can't take it back even though it is under warranty. I have to clean it first professionally. Didn't have the goof proof but I had a 20-year warranty and if they are going to throw it away why does a stain matter? Once the stain is gone they will replace it. They were supposed to call me in 2 hours after the guy came and they never did. Handle fell off my dresser and they were supposed to send another one. That was 5 years ago, I am still waiting.