SOUTHINGTON, CONNECTICUT -- I purchased a Section in 2009. At the time I had 2 children and 2 dogs I specifically asked what the Goof Plan covered to make sure it would covered my life style.
After 4 years of having the couch I went to submit a claim on the the couch. It has a stain and a tear. They denied the claim due to it being from a PET. I specifically asked the sales man at the time of purchase is pet damage covered. I was informed yes it is don't worry. The stain was denied due to it being accumulated stains. I have two kids everything accumulates in a week or less.
I contacted Bob's right away and asked them to stand buy their product. They told me there was nothing they could do. If I was interested in purchasing a new unit they would be happy to assist me!
I am very disappointed in Bob's for lying in the beginning to make a sale and then in the end for not sticking by there warranty. I will not purchase from them again.
NORTH BRUNSWICK, NEW JERSEY -- Dustin the sales person was an absolute doll, however the warehouse and customer service dept are the worst I ever encountered! Ordered furniture for our living room and was told delivery would be on ... read full review
NANUET, NEW YORK -- We purchased a couch and a dining room set from Bobs. Within 9 months, the back of the couch snapped. Thankfully it was still under warranty (for only 1 yr) so they sent someone to repair it. Then 6 months later a dining room chair snapped. When I called customer support, I was told "there is nothing we can do for you at this time". Their products are terribly made and their support is awful. DONT BUY FROM BOBS!!!Add reply
NEW JERSEY -- On, Sunday, December 15, 2013. My husband and I went to the Secaucus store to purchase a bed for our 7 and 4 year old sons and a mattress for our 14 year old son. Total spend $1000.00. BIG mistake. First they delivered everything but the hardware. I called customer care and spoke to Autumn she was no help. Then I spoke to Michael and he was able to have my order for Friday
December 20, however when they came they came with no bed truck empty. Now children have to sleep on the floor for five days. When I asked to speak to a supervisor I was told it well take 2 days for them to get back at me. So I ask for a refund that will take 5-7 days really. Worst of the worst.. As a matter of fact, I am on the phone with Customer Care a coworker over hears me and she had the same issues. I paid in full you have my money but I have no bed. now its Friday and I still have no bed. I called again and spoke to Karen, a manager (that was what I was told) . The outcome of this phone call was that Monday December 23, 2013 I will have my bed. So guess what this will be 3rd time I am taking off work due to the company negligence. I never thought I would be going through this 5 days before Christmas. They DO NOT CARE FOR THEIR CUSTOMERS.
MILFORD, CONNECTICUT -- Had two joey tables delivered twice, they arrived damaged twice. They delivered 3 pieces out of 5 of a bedroom set on the 1st delivery. Waited 3 weeks for the other 2 major pieces and they delivered them to the wrong address. Customer service is absolutely horrible. You have to start from scratch every time you talk to someone cause they have no idea, or don't want to know, what has gone on so far. They will send you from person to person. They are extremely un-accommodating. Now they want us to wait another month for the other 2 bedroom pieces. They refuse to go back today to the wrong delivery address and deliver them to the correct address. Nothing like what BOB + THAT LADY in the commercials would have you believe. Its like dealing with the used car business of the 70's.
They pass you from person to person, they are, again, nothing like the characters you see in the commercial. Even if I have to pay more I will never buy from them again. How much is a crying wife worth to you?????
Bob's Discount Furniture Is No Good!
CARLE PLACE, NEW YORK -- ****** BUYER BEWARE******
I bought a couch a year and a half ago, and purchased goof proof coverage, as I was told it would cover any wear and tear, or issues with the furniture, by the salesman. ... read full review
WOODBRIDGE, NEW JERSEY -- So I had ordered a furniture set from Bob's, the first two tables had damage. they told me they could fix the damage, I made them bring me tables till one was good. The third table was finally ok . The couch after 18 months started to peel, the leather on the back rests comes off at the seams. They sent a "technician" out to look at it, he takes pictures with a cell phone and says they will get back to me.
No one calls! we call and they say it is from animals . Then they say we have to call goof proof. They tell us that it is a manufacturing defect and that is not covered under the goof proof insurance. We then go to the store with pictures we took ourselves. The manager in the store says that is a defect and calls a manager, they tell us to take photo's and send them in to their service department and they will review and call us back in 48-72 hours. 5 days and no calls. We call them only to find out they have not looked at the photos yet.
They review the photos while we are on hold and then tell us that it is normal wear and tear and nothing can be done about it.They then tell me that I should seek an outside repair company to fix it out of MY pocket.
POUGHKEEPSIE, NEW YORK -- I purchased a new king size Bob-O-Pedic mattress and box spring in April 2013 along with the goof proof mattress cover. I have had to return the mattress twice already due to sinking and sagging in the mattress already after I spend almost $2000.00. I also had to return the mattress and protector once because the protector failed after I paid $100 for that. Now I had to call Bobs again to file a claim again for the mattress because it is sagging once again. When we sit on the bed it sinks down to the box spring. I am so disappointed with the experiences of this mattress, Now I have to wait to have an inspector come check the bed to see if it qualifies as defective again and then wait for a new mattress if they approve it.
At this pointed I am so disappointed I rather just have them take the bed back and give me my money back until I can find one from another company that I will enjoy. I would never recommend Bobs to anyone I know again.
We are very please with the delivery of our bedroom set. They did a great job and very professional, They took all there trash with them and taped it up. Fast and quick and everything came out great. Amesbury Ma. 4 Cammetts Ct. Add reply
BRIDGEPORT, CONNECTICUT -- DO NOT WASTE YOUR TIME & MONEY ON BOBS and please don't waste your money on goof proof...it is a total scam and their reps are terrible. I purchased a bed and the protection a total waste of money! bed broke and they refuse to even come look at it after the I was told that they would cover everything but permanent marker!! furniture total garbage spend a little extra a get good quality furniture you will spend less in the long run! Total disappointment!!Add reply
Do Not Buy From Here!!!!
WOOD BRIDGE, NEW JERSEY -- I purchased a dining set online, received confirmation email. I have verified the shipping address was correct and the billing address was correct. I received a call from Bob's to schedule a delivery ... read full review1 Replies - Latest reply on 08/21/2013
Promises that they make about delivery are bogus. Delivery tracker is a sham. I eventually cancelled the order. Add reply
Terrible Delivery/Customer Service
FALLS CHURCH, VIRGINIA -- We have experienced the worst delivery/customer service today. We have been scheduled to receive our sofa within 10:30am to 1:30pm time frame today. We have been home all morning, after taking the day ... read full review
WOODBRIDGE, NEW JERSEY -- I purchase a kitchen table with 6 chairs at Bob's furniture in Woodbridge NJ. I brought a protective cover for the table and the chairs not from the store. Three months after, I noticed that the table was peeling, even with the protector cover on.
1 Replies - Latest reply on 08/07/2013Add reply
I called Bob's and they sent someone to look. He came late, looked at it, called the company with my phone, gave me the phone to speak with a representative and he ran out of my house. I thought that was weird. Now, I know why. The representative said "Sorry you're not covered because it's a water stain". WHAT??? It's a kitchen table, spills always happen on kitchen tables especially if you have kids! The table should have had a water proof sealer and it didn't.
Don't buy anything in Bob's furniture. Everything in this store has poor quality, I've learned my lesson.
WOODBRIDGE, NEW JERSEY -- Called as soon as I received the furniture saggy cushions and it smelled like [snip] no results. They waited a year when the service thing ran out then they sent someone to fluff my cushions. Meanwhile I have a piece of [snip]t I have to live with. I am disabled I do not have money I saved up for this. Also they are cowards and know they are scamming people that you can not contact them on their site to complain. Because it would be so full their site would crash. I was stupid I gave them a second chance. First time I bought my daughter a bed room set another piece of [snip]. All it does is fall apart. All the doors are uneven and the bed frame fell apart. They sent someone over all he did was stand so wood up underneath guess what that night it broke again. They have clowns as repair men. Young guys that do not know [snip] about repairs. People run do not walk run forms bobs furniture. They lie and are ripping us off.1 Replies - Latest reply on 07/30/2013Add reply
FAIRFIELD, NEW JERSEY -- Apparently I'm the one in a million! I am surprised at how well my experience purchasing from Bobs went, I really thought I'd get annoyed somewhere during the process but so far so good.
My sales person was great, no hassles at all, delivery was earlier than promised and trouble free. I wanted to make changes after delivery and there was no problem and no hassle. I got a second delivery which included picking up pieces from the last delivery and still no hassles. Delivery was on time, quick and painless. I like the furniture I got albeit I bought from the higher priced options. The quality is what I would expect for what I paid.
The service however was superior to any other retailer I've visited in 10 or more years.
BROOKLYN, NEW YORK -- The store clerk was wonderful, the delivery service men were as wonderful but I had to go to the store because I got the wrong mattress. However, I discovered the clerk did not inform me about the goof proof for the purchases. If for some reason my furniture is damaged they will not be able to repair or replace it because the clerk negleted to inform me about the proof. At this point, I was TOLD it is to late to receive it because the merchandise is already in my possession - how RIDICULOUS is this since the clerk DID NOT give me the option to receive or decline this protection (proof) plan. What is one to do?????Add reply
I purchased my daughters a bunk bed from Bob's. The kids do not even sleep on the top bunk. however; the planks under the bed have broken. I paid for goof proof and was told that it does not cover the planks. It covers spills and marks to the wood? like what? that's so stupid. How do you spill something on red wood. I will never purchase another item from Bobs, and if I was you I wouldn't either. 1 Replies - Latest reply on 07/12/2013Add reply