MONMOUTH JUNCTION, NEW JERSEY -- I bought a lighting "Hampton Bay" by special order on Monmouth Junction The Home Depot store on Feb 21, 2006.
I asked The Home Depot's return policy to the store sales representative, he says I have to pay 15% restocking fee when I return the special order item. After like 1 week I got the stuff, but unfortunately it does not match with our dining sets, So I tried to return it.
The Home Depot does not accept it. They say it is custom order. I did not change anything, just I ordered it by catalog with The Home Depot's sales rep. Now they say it is special order but the vendor does not return it that is why they can not return it. I bought it on The Home Depot not on the other company. I explain detail about it to the manager twice but they did not do anything. After then I contact The Home Depot Customer Care Center, they say I need to contact again to the manager of the local store. So, I tried again but the result is same.
I am disappointed at Home Depot. Every customer does not care the vendor's return policy but the store's it and I believe The Home Depot does not ignore their return policy. Still, any The Home Depot store say customer can return any special order item with 15% deduct restocking fee. A big company The Home Depot is cheating a customer, is that right?
Here is my purchasing detail.... Item: Hampton Bay lighting SKU 312809, the date: Feb 21, 2006. The store: South Brunswick on RT1 south (phone: 732-438-5980). Catalog price is $399.00, I got 10% discount with initial card member, I paid $359.10.