Bonanza Motors

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Bad Key on Journey Not Replaced
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Rating: 1/51
BURLEY, IDAHO -- My key for my Dodge journey does not work and they won't replace. It is because they said it was rusted inside and that is why they won't replace it under warranty. They said that Dodge would not pay yhem for it. It will cost me over 200 dollars to replace it. I think if Dodge is going to make a product that cheap that it breaks withen 30000 miles they should stand behind it. I owned dodges my whole life that is all I will by my first Dodge was a 1972 Dodge charger. I put 13000 mile on it I also own a 1998 Dodge ram with 17500 and no problems at all and many other dodges that I put several miles on. This is is the first time I had any problems. I'm always bragging about my dodges but if this problem is not taken care of, I will not be to happy and the next car or truck I buy might not be a Dodge.
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User Replies:
trmn8r on 08/15/2012:
In my opinion, your compaint is with the manufacturer, not the dealer. The responsible party for the possible premature failure is Dodge. If the dealer replaces the key, they will have to eat the cost.

I'd put this in the category of things like ignition switches, window regulators, coil packs, etc that fail early, creating for the owner unexpected and surprising bills. Sadly, this kind of thing is common - I dealt with it on two of three new cars I have owned.

The only thing I can suggest is keep the bill, and hope that this issue is widespread enough that Dodge does the right thing eventually. They may reimburse you individually.
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