Never Ever Use This Company!!!
NEW YORK -- On March 3, 2009, I booked a hotel room reservation for the Queen Mary Hotel in Long Beach, California using BookInHotels because they had the cheapest rate. The reservation date was for March 21, 2009. ... read full review2 Replies - Latest reply on 07/22/2009
On January 22/09 I made 2 hotel bookings with this company for reservations at the Metcourt Laurel in Johannesburg on August 18/09 and Sept 14/09. My credit card was duly charged on Jan 22/09. Then on Aug 14/09 I was advised that my Aug 18 booking was cancelled due to some spurious problem with their supplier. I emailed a complaint and they assured me that my subsequent booking was OK. Sure enough, on Sept 12 I was advised that the 14th booking was also cancelled for the same reason. They apologized for the late notice in both cases but the hotel advised me they had cancelled 2 weeks prior to my arrival!
2 Replies - Latest reply on 09/28/2009Add reply
To date I have had no refund. I have tried to contact their U.S. phone number but all you get is a recording in a language that I cannot even recognise let alone understand! DO NOT USE BOOK IN HOTELS FOR ANY REASON.
I booked accommodation through bookinhotels 4 months ago and yesterday, the hotel's receptionist told me over the phone they had cancelled the booking!
2 Replies - Latest reply on 09/17/2009Add reply
No reason given, money taken from the account (but of course), nobody to answer the phone and false email address. I'm furious, what a bunch of crooks!
It's the 1st time I write a review but it's worth spreading the word.
my advice: stay away from them!
Last July I booked 2 overnights on this website but unfortunately I was unable to travel on the dates booked. I cancelled the booking well in advance of the date I was due to travel and I am still waiting for my refund. I have emailed this website at least ten times but I was given every excuse under the sun and now they are not replying to my emails at all. DO NOT USE THIS WEBSITE TO BOOK ANYTHING - YOU WILL REGRET IT!!4 Replies - Latest reply on 09/14/2009Add reply
The same experience as everybody.... booked rooms in Berlin, paid up front, got a mail cancelling the room with a commitment to refund the payment. Nothing is ever returned, despite several calls and mails. Almost 300 EUR down the drain.... NEVER use this fraud company !! 2 Replies - Latest reply on 09/10/2009Add reply
We arrived at our hotel to be told that our reservation had been cancelled 3 days before our stay due to non payment by book in hotels even though they have had payment for 6 months. I have tried to get my money back but no joy .
Do not book with this company.
I have had the same experience as others. We had confirmation and voucher - paid in full. When we arrived at the hotel they said Book In Hotels had sent a cancellation and we had to pay a second time. We were told by the hotel that this has happened at least three times in the week prior to our arrival. We still have not received our refund and no other company takes this long to process a refund.
2 Replies - Latest reply on 08/10/2009Add reply
The hotel did have rooms available so it was not an issue of supply of rooms.
These guys have great deals but if you have to make any changes, their customer service is HORRIBLE. I canceled my reservation before their deadline and I did receive confirmation from them. Everything seemed fine, but what you don't know at the time is that you have to wait 3 weeks minimum for your refund. It has been 4 MONTHS since our holiday and I still have NOT received my money back! As another customer here (NaturallRed62103) said, their office is in London, very difficult to reach and when you do they don't answer or when they do you're dealing with someone with a very heavy Indian accent on a very poor quality connection, so you can imagine. You can reach them by email however, but all they keep telling me is that they can't help the delay due to the "banking system." That's B. S, 4 months I've been waiting and still nothing.
They are not worth the saving as I have now literally paid for 2 hotels on the same trip. Very disappointing.
I was unable to stay at a hotel that I booked in Japan through this site because of an airport closure. I canceled the hotel bookings before their deadline which stated No charge and full refund. It has been 70 days later and I have been charged and no refund. I have written 3 complaints and each time they tell me it's a banking error in their system. I bet you the website will close down and I will be out 500+ USD.
1 Replies - Latest reply on 02/11/2009Add reply
Others please book at another more reliable site.